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Digital Marketing Manager
Carolina Estate Planning Winston Salem, North Carolina
We are looking for a Digital Marketing Manager who takes initiative, thrives when busy, and can make marketing magic happen. This is not a post-and-pray role. We need someone who owns outcomes - someone who wakes up thinking about how to reach the right families at the right moment and move them to take action. In addition to running our digital marketing channels, you will play a key role in building and nurturing our referral partner network - organizing events and cultivating relationships with other professionals who serve our ideal clients. You will work directly with the firm's Fractional CMO, the firm's Founder, and the Director of Operations to design and execute a marketing engine that drives real, measurable growth. You will also bring deep expertise in artificial intelligence tools to work smarter, produce better content faster, and find opportunities others miss. What We Offer Competitive base salary of $85,000 - $95,000 plus performance-based bonuses Health and wellness benefits (Medical, Dental, Vision, EAP, Life, 401(k) match) Flexible work arrangements - hybrid Direct access to and mentorship from firm leadership, including the Founder and Fractional CMO A culture that values work-life balance and genuinely cares about your personal, professional, and financial growth Learning and development opportunities, including access to training, workshops, and career advancement resources A fast-moving, supportive team where high performers are recognized and rewarded How To Apply We require a completed application consisting of a resume, screening questions on Wizehire, and a detailed cover letter telling us what makes you a star player. If you are chosen for the next round in the interview process, we will send you a written interview to complete. After reading your written interview, we will choose a select few candidates to meet with in-person. Please do not call or visit our offices to inquire about this position! We will notify all applicants at the conclusion of our hiring process. Compensation: $85,000 - $95,000 yearly Responsibilities: Digital Marketing & Paid Advertising Plan, manage, and optimize Facebook Ads and Google Ads to consistently generate qualified estate planning leads Own SEO strategy and ensure our website is always fresh, technically sound, and ranking for the searches that matter most to our ideal clients Manage and grow our social media presence with content that informs, engages, and converts Track, analyze, and report on all campaign and channel performance - and use those insights to continuously optimize results Content Creation & Brand Building Create high-quality legal content, including blogs, website copy, glide paths, email nurture sequences, and educational guides that build trust and drive conversions Lead brand-building efforts across all digital and print channels, ensuring a consistent, compelling voice that resonates with families planning their futures Leverage AI tools (ChatGPT, Claude, Jasper, and others) to accelerate content production, optimize ad copy, analyze performance data, and automate repetitive tasks Seminars & Events Plan and execute live and virtual client seminars - from concept and promotion to logistics and post-event follow-up - that position Carolina Estate Planning as the premier estate planning resource in our market Organize and manage referral partner events, including workshops, appreciation dinners, and networking gatherings that strengthen relationships and drive warm introductions Referral Pipeline & Partner Network Build and maintain a robust referral partner network of financial advisors, CPAs, elder law professionals, wealth managers, senior care providers, and other centers of influence who serve our ideal clients Develop and execute a referral marketing strategy that keeps Carolina Estate Planning top of mind with partners and generates a steady pipeline of qualified introductions Create partner-facing content and communications - newsletters, event invitations, resource kits - that reinforce our value and deepen relationships Track referral activity and partner engagement, and report on the pipeline contribution of the referral channel to firm leadership Qualifications: What Success Looks Like in This Role Ad campaigns that consistently generate qualified leads with a measurable return on ad spend A growing referral partner network that delivers a reliable pipeline of warm introductions month over month Seminar and event seats that fill up, and attendees who convert into clients High-quality legal content that is SEO-optimized, reflects the expertise of our attorneys, and earns genuine trust from readers AI tools are integrated into the marketing workflow in ways that meaningfully save time and improve output quality A brand presence that is recognizable, trusted, and growing across Winston-Salem and the Durham-Chapel Hill market Proactive communication with leadership - you surface opportunities and flag issues before anyone has to ask Who You Are You have 3+ years of hands-on digital marketing experience, ideally in a professional services, legal, or financial services environment You have proven, results-backed experience running paid campaigns on Facebook and Google - you can show us the numbers You are genuinely proficient with AI tools and use them daily to enhance your work - not just as a talking point You have experience building referral relationships or partner networks and understand what it takes to turn a warm connection into a consistent pipeline You are a strong writer who can produce compelling long-form content that is accurate, engaging, and needs minimal editing You have experience planning and promoting events or seminars from concept through post-event follow-up You are data-driven and translate analytics into smarter decisions and better results You thrive in fast-paced, enterprising environments and do not need someone looking over your shoulder About Company At Carolina Estate Planning, we don't just practice law - we make people's lives better. We've built a culture where talented people thrive. That means genuine work-life balance, open and honest feedback, and a leadership team that's invested in your personal, professional, and financial success. Our core values: Integrity - We hold ourselves to the highest ethical standards, always. Everyone Gets Helped - Great legal work ripples outward. We show up fully for every person we encounter - client or not - because we're in the business of making people's lives better. 100% Accountability - We own our actions and our outcomes, no excuses. That standard applies at every level of the firm. Growth Mindset - We're committed to continuous learning and helping every team member reach their full potential. Rigor - The difference between good and exceptional lives in the details. We hold ourselves to a standard that sets us apart. Compensation details: 0 Yearly Salary PI8d4cbfee7f73-1091
08/06/2026
Full time
We are looking for a Digital Marketing Manager who takes initiative, thrives when busy, and can make marketing magic happen. This is not a post-and-pray role. We need someone who owns outcomes - someone who wakes up thinking about how to reach the right families at the right moment and move them to take action. In addition to running our digital marketing channels, you will play a key role in building and nurturing our referral partner network - organizing events and cultivating relationships with other professionals who serve our ideal clients. You will work directly with the firm's Fractional CMO, the firm's Founder, and the Director of Operations to design and execute a marketing engine that drives real, measurable growth. You will also bring deep expertise in artificial intelligence tools to work smarter, produce better content faster, and find opportunities others miss. What We Offer Competitive base salary of $85,000 - $95,000 plus performance-based bonuses Health and wellness benefits (Medical, Dental, Vision, EAP, Life, 401(k) match) Flexible work arrangements - hybrid Direct access to and mentorship from firm leadership, including the Founder and Fractional CMO A culture that values work-life balance and genuinely cares about your personal, professional, and financial growth Learning and development opportunities, including access to training, workshops, and career advancement resources A fast-moving, supportive team where high performers are recognized and rewarded How To Apply We require a completed application consisting of a resume, screening questions on Wizehire, and a detailed cover letter telling us what makes you a star player. If you are chosen for the next round in the interview process, we will send you a written interview to complete. After reading your written interview, we will choose a select few candidates to meet with in-person. Please do not call or visit our offices to inquire about this position! We will notify all applicants at the conclusion of our hiring process. Compensation: $85,000 - $95,000 yearly Responsibilities: Digital Marketing & Paid Advertising Plan, manage, and optimize Facebook Ads and Google Ads to consistently generate qualified estate planning leads Own SEO strategy and ensure our website is always fresh, technically sound, and ranking for the searches that matter most to our ideal clients Manage and grow our social media presence with content that informs, engages, and converts Track, analyze, and report on all campaign and channel performance - and use those insights to continuously optimize results Content Creation & Brand Building Create high-quality legal content, including blogs, website copy, glide paths, email nurture sequences, and educational guides that build trust and drive conversions Lead brand-building efforts across all digital and print channels, ensuring a consistent, compelling voice that resonates with families planning their futures Leverage AI tools (ChatGPT, Claude, Jasper, and others) to accelerate content production, optimize ad copy, analyze performance data, and automate repetitive tasks Seminars & Events Plan and execute live and virtual client seminars - from concept and promotion to logistics and post-event follow-up - that position Carolina Estate Planning as the premier estate planning resource in our market Organize and manage referral partner events, including workshops, appreciation dinners, and networking gatherings that strengthen relationships and drive warm introductions Referral Pipeline & Partner Network Build and maintain a robust referral partner network of financial advisors, CPAs, elder law professionals, wealth managers, senior care providers, and other centers of influence who serve our ideal clients Develop and execute a referral marketing strategy that keeps Carolina Estate Planning top of mind with partners and generates a steady pipeline of qualified introductions Create partner-facing content and communications - newsletters, event invitations, resource kits - that reinforce our value and deepen relationships Track referral activity and partner engagement, and report on the pipeline contribution of the referral channel to firm leadership Qualifications: What Success Looks Like in This Role Ad campaigns that consistently generate qualified leads with a measurable return on ad spend A growing referral partner network that delivers a reliable pipeline of warm introductions month over month Seminar and event seats that fill up, and attendees who convert into clients High-quality legal content that is SEO-optimized, reflects the expertise of our attorneys, and earns genuine trust from readers AI tools are integrated into the marketing workflow in ways that meaningfully save time and improve output quality A brand presence that is recognizable, trusted, and growing across Winston-Salem and the Durham-Chapel Hill market Proactive communication with leadership - you surface opportunities and flag issues before anyone has to ask Who You Are You have 3+ years of hands-on digital marketing experience, ideally in a professional services, legal, or financial services environment You have proven, results-backed experience running paid campaigns on Facebook and Google - you can show us the numbers You are genuinely proficient with AI tools and use them daily to enhance your work - not just as a talking point You have experience building referral relationships or partner networks and understand what it takes to turn a warm connection into a consistent pipeline You are a strong writer who can produce compelling long-form content that is accurate, engaging, and needs minimal editing You have experience planning and promoting events or seminars from concept through post-event follow-up You are data-driven and translate analytics into smarter decisions and better results You thrive in fast-paced, enterprising environments and do not need someone looking over your shoulder About Company At Carolina Estate Planning, we don't just practice law - we make people's lives better. We've built a culture where talented people thrive. That means genuine work-life balance, open and honest feedback, and a leadership team that's invested in your personal, professional, and financial success. Our core values: Integrity - We hold ourselves to the highest ethical standards, always. Everyone Gets Helped - Great legal work ripples outward. We show up fully for every person we encounter - client or not - because we're in the business of making people's lives better. 100% Accountability - We own our actions and our outcomes, no excuses. That standard applies at every level of the firm. Growth Mindset - We're committed to continuous learning and helping every team member reach their full potential. Rigor - The difference between good and exceptional lives in the details. We hold ourselves to a standard that sets us apart. Compensation details: 0 Yearly Salary PI8d4cbfee7f73-1091
Lead Data Scientist, Ad Research
Disney Entertainment and ESPN Product & Technology Seattle, Washington
Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. The research/AI team is the dedicated AI/ML and data science arm of the Ad Platform organization. Its mission is to advance AI and machine learning capabilities across Ad Platform by delivering scalable, high impact AI/ML and data science solutions that enhance ad decisioning, forecasting, experimentation and ad experience. We are seeking a Lead Data Scientist to join this innovative team. This role is a critical leadership opportunity for a seasoned data science professional who thrives at the intersection of advanced analytics, machine learning, and business strategy. As a Lead Data Scientist, you will spearhead ML and data science initiatives that shape the future of advertising technology. You will support generative AI production development through rigorous evaluation and data generation pipelines. You will be responsible for designing and executing ML and data science solutions that drive measurable impact across ad decisioning, forecasting, experimentation, and user experience optimization, as well leading evaluation and optimization of generative AI mixed media advertisement creation and enhancement technologies. WHAT YOU'LL DO Drive innovation and apply data science and statistical analysis in a variety of areas to enhance every aspect of advertising serving, including inventory forecasting, ad experience, ad pacing, pricing, targeting, advertising creation and enhancement, and efficient ad delivery. Translate business questions into data science framework; develop data analysis and data models for complex ad challenges with fast turnaround. Develop rigorous evaluation pipelines for generative AI technologies, including visual generations (image, video) and/or LLM-based agentic generations. Define and evaluate key metrics in various product areas. Partner closely with generative AI specialists to support the creation of datasets for generative AI modeling applications. Develop Standard Operating Procedures for human-driven evaluations or labeling. Deliver data insights and provide data-driven recommendations to cross-team stakeholders. Design and analyze A/B tests for machine learning algorithm iterations. Establish strong partnership with stakeholders, including product managers, engineers and program managers, in a collaborative environment. Mentor team members and support their technical growth. WHAT TO BRING Bachelor's in computer science, statistics or equivalent experience At least 7 years of relevant industry experience in data science at leading internet or creative technology companies. Experience in the advertising domain is a strong bonus. Experience creating ML datasets and rigorous dataset labeling or evaluation processes for models. Strong interest to learn about generative mixed media, generative video, and diffusion-based technology. Solid knowledge of data science and statistics. Strong communication skills and business acumen. Proficient in SQL, Python, Java, or R. Familiar with Tableau, and/or other visualization tools. Experience designing and building machine learning models. Passionate about understanding the ad business, applying data science to relevant business scenarios, and seeking innovation opportunities to enhance business effectiveness. Interested in supporting rapid prototyping, generative AI, and creative technologies, including applications to advertisement creation and enhancement. Experienced building data-driven services and applications for production. A proven track record of thriving in a fast-paced, data-driven, and collaborative work environment is required. NICE-TO-HAVES MS or PhD in computer science, statistics or equivalent experience Experience in digital video advertising or digital marketing domain Experience in production-grade development, rapid prototyping, or generative AI related research using LLMs, generative imagery or video, or agentic flows. Otherwise a strong interest to learn. Experience with Airflow, data warehouse, Databricks or Sagemaker. The hiring range for this position in Los Angeles, CA area is $155,700 - $208,700 per year and Seattle Area is $163,100 - $218,700. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/06/2026
Full time
Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. The research/AI team is the dedicated AI/ML and data science arm of the Ad Platform organization. Its mission is to advance AI and machine learning capabilities across Ad Platform by delivering scalable, high impact AI/ML and data science solutions that enhance ad decisioning, forecasting, experimentation and ad experience. We are seeking a Lead Data Scientist to join this innovative team. This role is a critical leadership opportunity for a seasoned data science professional who thrives at the intersection of advanced analytics, machine learning, and business strategy. As a Lead Data Scientist, you will spearhead ML and data science initiatives that shape the future of advertising technology. You will support generative AI production development through rigorous evaluation and data generation pipelines. You will be responsible for designing and executing ML and data science solutions that drive measurable impact across ad decisioning, forecasting, experimentation, and user experience optimization, as well leading evaluation and optimization of generative AI mixed media advertisement creation and enhancement technologies. WHAT YOU'LL DO Drive innovation and apply data science and statistical analysis in a variety of areas to enhance every aspect of advertising serving, including inventory forecasting, ad experience, ad pacing, pricing, targeting, advertising creation and enhancement, and efficient ad delivery. Translate business questions into data science framework; develop data analysis and data models for complex ad challenges with fast turnaround. Develop rigorous evaluation pipelines for generative AI technologies, including visual generations (image, video) and/or LLM-based agentic generations. Define and evaluate key metrics in various product areas. Partner closely with generative AI specialists to support the creation of datasets for generative AI modeling applications. Develop Standard Operating Procedures for human-driven evaluations or labeling. Deliver data insights and provide data-driven recommendations to cross-team stakeholders. Design and analyze A/B tests for machine learning algorithm iterations. Establish strong partnership with stakeholders, including product managers, engineers and program managers, in a collaborative environment. Mentor team members and support their technical growth. WHAT TO BRING Bachelor's in computer science, statistics or equivalent experience At least 7 years of relevant industry experience in data science at leading internet or creative technology companies. Experience in the advertising domain is a strong bonus. Experience creating ML datasets and rigorous dataset labeling or evaluation processes for models. Strong interest to learn about generative mixed media, generative video, and diffusion-based technology. Solid knowledge of data science and statistics. Strong communication skills and business acumen. Proficient in SQL, Python, Java, or R. Familiar with Tableau, and/or other visualization tools. Experience designing and building machine learning models. Passionate about understanding the ad business, applying data science to relevant business scenarios, and seeking innovation opportunities to enhance business effectiveness. Interested in supporting rapid prototyping, generative AI, and creative technologies, including applications to advertisement creation and enhancement. Experienced building data-driven services and applications for production. A proven track record of thriving in a fast-paced, data-driven, and collaborative work environment is required. NICE-TO-HAVES MS or PhD in computer science, statistics or equivalent experience Experience in digital video advertising or digital marketing domain Experience in production-grade development, rapid prototyping, or generative AI related research using LLMs, generative imagery or video, or agentic flows. Otherwise a strong interest to learn. Experience with Airflow, data warehouse, Databricks or Sagemaker. The hiring range for this position in Los Angeles, CA area is $155,700 - $208,700 per year and Seattle Area is $163,100 - $218,700. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Manager, Product Management
Disney Experiences Orlando, Florida
At Disney Experiences Technology, our team creates world-class immersive and digital experiences for the Company's vacation brands , Disney's Parks and Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. The Disney Experiences Technology team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey , Disney! DX Technology and Digital is looking for a Manager - Product Management to lead a team of product managers and developers focused on optimizing digital experience across the funnel, driving qualified traffic into sales flows and converting. This role requires strategic vision, cross-functional leadership, and a deep understanding of consumer behavior, marketing and commercial best practices, conversion optimization, commerce technical acumen. The ideal candidate is highly analytical and collaborative, thrives in a complex matrix environment while wearing multiple hats, and can work with autonomy and accountability. They excel at synthesizing diverse technologies, data sources, and business capabilities into intuitive, high-quality products that guests love, balancing innovation with simplicity to deliver measurable impact. What You'll Do Define and drive the product vision, strategy, and roadmap across the funnel to optimize traffic quality and conversion. Champion the Guest experience by translating consumer needs, pain points, data, and market trends into outcome-driven product priorities. Provide strong thought partnership with internal and external stakeholders to ensure alignment on value, strategic objectives, and data-driven decision making. Synthesize complex inputs across large product lines/verticals to deliver a clear product definition and strategic roadmap. Develop technical strategies and supervise the day-to-day activities and deliverables of the development team. Mentor and grow talent. Manage digital features in production, monitor KPIs, report to leadership, and identify opportunities for continuous improvement. Lead the end-to-end product lifecycle from concept and MVP to scaling and optimization. Partner with engineering, architecture, design, marketing, and data science to develop and refine features. Leverages AI to improve guest experiences, as well as drive operational efficiency. Required Qualifications & Skills 8+ years of product management experience, preferably in consumer-facing digital environments, 4+ years of leading development teams. Proven track record in delivering scalable digital experiences. Strong understanding of SEO, UX, and conversion optimization. Experience with agile product development and cross-functional collaboration. Experience leading and recruiting technical teams, including software engineers, system and platform engineers, software architects, and technical project managers Ability to balance strategic thinking with operational execution. Preferred Experience as Scrum Master, Agile Coach or Developer is a plus. Background in travel, leisure or e-commerce industries Required Education Bachelor's degree and/or equivalent work experience The hiring range for this position in Orlando, FL is $163,400 to $219,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/06/2026
Full time
At Disney Experiences Technology, our team creates world-class immersive and digital experiences for the Company's vacation brands , Disney's Parks and Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. The Disney Experiences Technology team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey , Disney! DX Technology and Digital is looking for a Manager - Product Management to lead a team of product managers and developers focused on optimizing digital experience across the funnel, driving qualified traffic into sales flows and converting. This role requires strategic vision, cross-functional leadership, and a deep understanding of consumer behavior, marketing and commercial best practices, conversion optimization, commerce technical acumen. The ideal candidate is highly analytical and collaborative, thrives in a complex matrix environment while wearing multiple hats, and can work with autonomy and accountability. They excel at synthesizing diverse technologies, data sources, and business capabilities into intuitive, high-quality products that guests love, balancing innovation with simplicity to deliver measurable impact. What You'll Do Define and drive the product vision, strategy, and roadmap across the funnel to optimize traffic quality and conversion. Champion the Guest experience by translating consumer needs, pain points, data, and market trends into outcome-driven product priorities. Provide strong thought partnership with internal and external stakeholders to ensure alignment on value, strategic objectives, and data-driven decision making. Synthesize complex inputs across large product lines/verticals to deliver a clear product definition and strategic roadmap. Develop technical strategies and supervise the day-to-day activities and deliverables of the development team. Mentor and grow talent. Manage digital features in production, monitor KPIs, report to leadership, and identify opportunities for continuous improvement. Lead the end-to-end product lifecycle from concept and MVP to scaling and optimization. Partner with engineering, architecture, design, marketing, and data science to develop and refine features. Leverages AI to improve guest experiences, as well as drive operational efficiency. Required Qualifications & Skills 8+ years of product management experience, preferably in consumer-facing digital environments, 4+ years of leading development teams. Proven track record in delivering scalable digital experiences. Strong understanding of SEO, UX, and conversion optimization. Experience with agile product development and cross-functional collaboration. Experience leading and recruiting technical teams, including software engineers, system and platform engineers, software architects, and technical project managers Ability to balance strategic thinking with operational execution. Preferred Experience as Scrum Master, Agile Coach or Developer is a plus. Background in travel, leisure or e-commerce industries Required Education Bachelor's degree and/or equivalent work experience The hiring range for this position in Orlando, FL is $163,400 to $219,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Lead Machine Learning Engineer, Ads Research
Disney Entertainment and ESPN Product & Technology Glendale, California
Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. This position will be responsible for working across multiple machine learning areas with primary focus on specialization in generative AI applications, including generative mixed media, language models, and other agentic multimodal technologies. Areas of work may include generative video, generative image, generative audio, chatbots, LLM applications, and mixed agentic workflows. Work will additionally include traditional machine learning applications as well, including development of classical ML models to optimize advertisement marketplace operations. Our mission is to advance AI and machine learning capabilities across Ad Platform by delivering scalable, high impact AI/ML and data science solutions that enhance generative advertisement creation and enhancement, as well as supporting efforts in more traditional AI application spaces such as Ad marketplace optimization, forecasting, and related ML and generative AI experimentation. We are seeking a Lead Machine Learning Engineer to join this innovative team. This role offers a unique leadership opportunity for an experienced ML engineer who thrives at the intersection of technical excellence, emerging technology, strategic impact, and cross-functional collaboration, across both generative AI and traditional ML applications. WHAT YOU'LL DO Develop, optimize, and productionize innovative technologies in generative AI (mixed media, video, and agentic LLM applications) as well as in traditional ML modeling applications. Create, evaluate, improve, optimize technologies Drive innovation and apply state of the art AI and machine learning across advertising domains, including inventory forecasting, ad experience, ad pacing, pricing, targeting, and efficient ad delivery. Invent and iterate on novel solutions to complex advertising challenges with rapid prototyping and deployment cycles. Design, build, and scale robust ML systems that power core ad platform capabilities Champion engineering excellence through best practices in code quality, system design, and operational reliability. Mentor and support junior engineers, fostering a culture of continuous learning and technical growth. WHAT TO BRING Bachelor's in computer science or equivalent experience. Prior experience rigorously developing, researching, and/or productionizing any of the following generative AI modeling or AI-based editing domains: image, video, mixed media, audio, LLMs, or agentic flows. Experience creating ML datasets (especially in computer vision or generative AI) or developing rigorous quality evaluation processes or data labeling processes. Must include an appreciation for the importance of rigorous quality evaluation processes. Experience developing language-processing applications via LLMs or agentic flows. Experience in rapid creative prototyping with generative AI is a plus, such as examples of rapid development of creative generative AI prototyping in research labs, hackathons, etc. Minimum 7 years of hands-on experience developing and deploying large-scale machine learning systems. Strong knowledge of AI/ML technologies, mathematics and statistics. Excellent communication, collaboration skills, and a strong teamwork ethic with both technical and non-technical audiences. Strong foundations in algorithms, data structures, and numerical optimization with experience in programming languages such as Python (primary), Java and SQL Familiarity with deep learning tools and frameworks such as TensorFlow, Pytorch, Jax, Hugging libraries etc. Expert knowledge with traditional (tabular) ML modeling and methods. Proven proficiency in deep learning methodologies, fine tuning, and transformer architectures. A proven track record of thriving in a fast-paced, data-driven, and collaborative work environment. Experience working closely with UX and front end designers building production generative AI products. NICE-TO-HAVES MS or PhD (preferred) in computer science or equivalent experience. Experience with multimodal models and embedding techniques. Computer vision or visual content understanding experience. Experience in digital video advertising or digital marketing domain. Location: Seattle / Santa Monica / Glendale The hiring range for this position in Santa Monica, CA is $171,600 to $230,100 per year and in Seattle is $179,700 to $241,000. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/06/2026
Full time
Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. This position will be responsible for working across multiple machine learning areas with primary focus on specialization in generative AI applications, including generative mixed media, language models, and other agentic multimodal technologies. Areas of work may include generative video, generative image, generative audio, chatbots, LLM applications, and mixed agentic workflows. Work will additionally include traditional machine learning applications as well, including development of classical ML models to optimize advertisement marketplace operations. Our mission is to advance AI and machine learning capabilities across Ad Platform by delivering scalable, high impact AI/ML and data science solutions that enhance generative advertisement creation and enhancement, as well as supporting efforts in more traditional AI application spaces such as Ad marketplace optimization, forecasting, and related ML and generative AI experimentation. We are seeking a Lead Machine Learning Engineer to join this innovative team. This role offers a unique leadership opportunity for an experienced ML engineer who thrives at the intersection of technical excellence, emerging technology, strategic impact, and cross-functional collaboration, across both generative AI and traditional ML applications. WHAT YOU'LL DO Develop, optimize, and productionize innovative technologies in generative AI (mixed media, video, and agentic LLM applications) as well as in traditional ML modeling applications. Create, evaluate, improve, optimize technologies Drive innovation and apply state of the art AI and machine learning across advertising domains, including inventory forecasting, ad experience, ad pacing, pricing, targeting, and efficient ad delivery. Invent and iterate on novel solutions to complex advertising challenges with rapid prototyping and deployment cycles. Design, build, and scale robust ML systems that power core ad platform capabilities Champion engineering excellence through best practices in code quality, system design, and operational reliability. Mentor and support junior engineers, fostering a culture of continuous learning and technical growth. WHAT TO BRING Bachelor's in computer science or equivalent experience. Prior experience rigorously developing, researching, and/or productionizing any of the following generative AI modeling or AI-based editing domains: image, video, mixed media, audio, LLMs, or agentic flows. Experience creating ML datasets (especially in computer vision or generative AI) or developing rigorous quality evaluation processes or data labeling processes. Must include an appreciation for the importance of rigorous quality evaluation processes. Experience developing language-processing applications via LLMs or agentic flows. Experience in rapid creative prototyping with generative AI is a plus, such as examples of rapid development of creative generative AI prototyping in research labs, hackathons, etc. Minimum 7 years of hands-on experience developing and deploying large-scale machine learning systems. Strong knowledge of AI/ML technologies, mathematics and statistics. Excellent communication, collaboration skills, and a strong teamwork ethic with both technical and non-technical audiences. Strong foundations in algorithms, data structures, and numerical optimization with experience in programming languages such as Python (primary), Java and SQL Familiarity with deep learning tools and frameworks such as TensorFlow, Pytorch, Jax, Hugging libraries etc. Expert knowledge with traditional (tabular) ML modeling and methods. Proven proficiency in deep learning methodologies, fine tuning, and transformer architectures. A proven track record of thriving in a fast-paced, data-driven, and collaborative work environment. Experience working closely with UX and front end designers building production generative AI products. NICE-TO-HAVES MS or PhD (preferred) in computer science or equivalent experience. Experience with multimodal models and embedding techniques. Computer vision or visual content understanding experience. Experience in digital video advertising or digital marketing domain. Location: Seattle / Santa Monica / Glendale The hiring range for this position in Santa Monica, CA is $171,600 to $230,100 per year and in Seattle is $179,700 to $241,000. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Lead Media Systems Engineer (Supervisory Duties)
Disney Entertainment and ESPN Product & Technology The Woodlands, Texas
Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: 1. Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. 2. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. 3. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney's linear networks and theatrical content. This includes Disney's media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney's EMEA, APAC, and LATAM regional business teams. Job Summary: Disney Media Engineers have a clear charter: to transform the capability and flexibility of how Disney acquires, produces, and distributes content worldwide, all while ensuring the highest levels of quality, efficiency, and resiliency. Disney Media Engineers often find themselves at the crossroads between hardware and software based technology and must possess a comprehensive theoretical and practical understanding of the technology that powers the generation, monetization, and distribution of all forms of consumer- facing linear and digital video/audio content. Responsibility includes numerous systems such as Playout Technology, Studios, Production Control Rooms, Remote Production, Post-Production, Contribution/Distribution Systems, Networking, Cloud Compute, Production Software and Virtual Environment and more. The Lead Media Systems Engineer is an expert engineer in several disciplines related to the acquisition, production, or distribution of media content. They are well-versed in multiple technical standards and have hands-on experience in both the sustainment and design/build of production systems. The Lead Media Systems Engineer is part of a tiered sustainment model where incidents are escalated from a shared Operations team (tier 1) to the Media Engineer I's, II's and Sr. Media Engineer (tier 2), Lead Media Engineer (tier 3) and beyond. They are the heart of the sustainment efforts in the technology they lead. The Lead Media Engineer will interface with both external and internal partners to ensure their technical areas are operating with peak efficiency and reliability. Lead Media Engineers are also focused heavily on the design/build of their areas of expertise, often advancing innovative technology to maintain Disney's competitive technical edge. Lead Media Engineers perform beyond the technical to truly understand the businesses that benefit from our technology and make decisions and recommendations based on the complete business, operational and technical outlook, and requirements. Responsibilities and Duties of the Role: Respond to and resolve issues that affect acquisition, production, and content distribution across multiple DEE networks including system outages, malfunctions, and related technical problems, and conduct diagnostic testing, repair, and replacement activities necessary to solve routine, specialized, and complex problems. Utilize system health and performance monitoring software and platforms; troubleshoot and participate in repairing system problems and failures, participates in maintenance of systems, installs software patches, updates etc., to resolve and avoid service problems, and troubleshoots system problems as they relate to these services. Analyze and troubleshoot streaming audio/video signals in traditional SDI and IP 2110 essence flow routing environments. Analyze and troubleshoot cloud platforms as necessary Support third-party service providers by enforcing the agreed upon scope of services within the various signed service agreements (i.e., full time, freelance, union agencies, maintenance providers, contractors, service providers, etc.). Select, train, motivate and evaluate technical staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures. Support the procurement of equipment, supplies and materials for Media technology systems within budget guidelines; receive and maintain equipment and supplies. Support long range planning for future media technology needs, including capital improvements, to enhance production and distribution capabilities. Lead the development and implementation of policies and procedures regarding technology facilities with a focus on maximizing the integration of all systems to meet business, marketing, and entertainment goals. Lead operational support of all activities related to operating, maintaining, and programming the audio and video production/distribution systems across the enterprise and other connected properties. When required perform preventative maintenance on all broadcast systems and equipment, such as distribution systems, switchers, consoles, playout servers, cameras, robotics, electromechanical equipment, automation systems and radio facilities to ensure optimum broadcast performance. Participates in engineering projects at the direction of more experienced engineers. Reviews and contributes to system/workflow documentation. Participates in regular training and development objectives. Extraordinary influencer who is skilled at connecting the dots at the organization, strategy, program, project, and event levels. Able to persuade and change the thinking of others without damaging relationships. Comfortable working in a fast-paced, growth environment with minimal direction, delivering under tight deadlines while multitasking, prioritizing projects, and communicating priority updates to team members. Able to operate with limited resources, exhibit objective critical-thinking, and creatively solve problems. Motivated and inventive, always finds a way forward-eternal optimist with a committed drive for contributing and making a difference. Any other duties needed to help achieve Business Objectives. Required Education, Experience/Skills/Training: Minimum Qualifications: 7 + years of previous and relevant experience in leading others, developing technical strategies ensuring efficient sustainment, uptime, and overall stability of the technical environments of Media Engineering and live media production and distribution environments. Expert level knowledge and experience with integrating, implementing, or refreshing broadcast control room equipment, including familiarity with modern broadcast cabling infrastructure used in broadcast environments. Proficient with technologies like microservices, DevOps tools, design principles, practices, standards and guidelines Scripting proficiency will be an advantage (Python, NodeJS, Bash, PowerShell) Proficient in SMPTE standards for broadcast television and video production/streaming environments with a current certification such as not limited to ST 292M, ST 424M, ST 2110, ST 2059, IEE1588, ST 2022-7, SCTE-104, etc. Advanced level knowledge and experience with on-prem and cloud-based storage and compute infrastructure platforms and current technological offerings. At least one foundational cloud certification required, including but not limited to Microsoft Certified: Microsoft Azure Fundamentals, CompTIA Cloud+, AWS Certified Solutions Architect - Associate. Advanced level knowledge and experience with compression techniques such as MPEG2/4, HEVC, JPEG 2000, and JPEG XS Expert level knowledge and experience with Evertz software control systems such as frame control via VistaLink or Magnum, EQX/EXE routers, and their monitoring software VLPRO, SDVN, VIP, VUE, MVP. Advanced level knowledge and experience with major media systems and the vendors that supply them in areas such as asset management systems, file-based workflows, media acquisition, transcoding/encoding, graphics, and NAS/SAN technologies. Expert level knowledge and experience with Nielsen (NACAT), VANC equipment, Linear Acoustics, and other related systems. Expert level knowledge and experience with coordinated receiver decoders IRDs . click apply for full job details
08/06/2026
Full time
Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: 1. Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. 2. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. 3. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney's linear networks and theatrical content. This includes Disney's media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney's EMEA, APAC, and LATAM regional business teams. Job Summary: Disney Media Engineers have a clear charter: to transform the capability and flexibility of how Disney acquires, produces, and distributes content worldwide, all while ensuring the highest levels of quality, efficiency, and resiliency. Disney Media Engineers often find themselves at the crossroads between hardware and software based technology and must possess a comprehensive theoretical and practical understanding of the technology that powers the generation, monetization, and distribution of all forms of consumer- facing linear and digital video/audio content. Responsibility includes numerous systems such as Playout Technology, Studios, Production Control Rooms, Remote Production, Post-Production, Contribution/Distribution Systems, Networking, Cloud Compute, Production Software and Virtual Environment and more. The Lead Media Systems Engineer is an expert engineer in several disciplines related to the acquisition, production, or distribution of media content. They are well-versed in multiple technical standards and have hands-on experience in both the sustainment and design/build of production systems. The Lead Media Systems Engineer is part of a tiered sustainment model where incidents are escalated from a shared Operations team (tier 1) to the Media Engineer I's, II's and Sr. Media Engineer (tier 2), Lead Media Engineer (tier 3) and beyond. They are the heart of the sustainment efforts in the technology they lead. The Lead Media Engineer will interface with both external and internal partners to ensure their technical areas are operating with peak efficiency and reliability. Lead Media Engineers are also focused heavily on the design/build of their areas of expertise, often advancing innovative technology to maintain Disney's competitive technical edge. Lead Media Engineers perform beyond the technical to truly understand the businesses that benefit from our technology and make decisions and recommendations based on the complete business, operational and technical outlook, and requirements. Responsibilities and Duties of the Role: Respond to and resolve issues that affect acquisition, production, and content distribution across multiple DEE networks including system outages, malfunctions, and related technical problems, and conduct diagnostic testing, repair, and replacement activities necessary to solve routine, specialized, and complex problems. Utilize system health and performance monitoring software and platforms; troubleshoot and participate in repairing system problems and failures, participates in maintenance of systems, installs software patches, updates etc., to resolve and avoid service problems, and troubleshoots system problems as they relate to these services. Analyze and troubleshoot streaming audio/video signals in traditional SDI and IP 2110 essence flow routing environments. Analyze and troubleshoot cloud platforms as necessary Support third-party service providers by enforcing the agreed upon scope of services within the various signed service agreements (i.e., full time, freelance, union agencies, maintenance providers, contractors, service providers, etc.). Select, train, motivate and evaluate technical staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures. Support the procurement of equipment, supplies and materials for Media technology systems within budget guidelines; receive and maintain equipment and supplies. Support long range planning for future media technology needs, including capital improvements, to enhance production and distribution capabilities. Lead the development and implementation of policies and procedures regarding technology facilities with a focus on maximizing the integration of all systems to meet business, marketing, and entertainment goals. Lead operational support of all activities related to operating, maintaining, and programming the audio and video production/distribution systems across the enterprise and other connected properties. When required perform preventative maintenance on all broadcast systems and equipment, such as distribution systems, switchers, consoles, playout servers, cameras, robotics, electromechanical equipment, automation systems and radio facilities to ensure optimum broadcast performance. Participates in engineering projects at the direction of more experienced engineers. Reviews and contributes to system/workflow documentation. Participates in regular training and development objectives. Extraordinary influencer who is skilled at connecting the dots at the organization, strategy, program, project, and event levels. Able to persuade and change the thinking of others without damaging relationships. Comfortable working in a fast-paced, growth environment with minimal direction, delivering under tight deadlines while multitasking, prioritizing projects, and communicating priority updates to team members. Able to operate with limited resources, exhibit objective critical-thinking, and creatively solve problems. Motivated and inventive, always finds a way forward-eternal optimist with a committed drive for contributing and making a difference. Any other duties needed to help achieve Business Objectives. Required Education, Experience/Skills/Training: Minimum Qualifications: 7 + years of previous and relevant experience in leading others, developing technical strategies ensuring efficient sustainment, uptime, and overall stability of the technical environments of Media Engineering and live media production and distribution environments. Expert level knowledge and experience with integrating, implementing, or refreshing broadcast control room equipment, including familiarity with modern broadcast cabling infrastructure used in broadcast environments. Proficient with technologies like microservices, DevOps tools, design principles, practices, standards and guidelines Scripting proficiency will be an advantage (Python, NodeJS, Bash, PowerShell) Proficient in SMPTE standards for broadcast television and video production/streaming environments with a current certification such as not limited to ST 292M, ST 424M, ST 2110, ST 2059, IEE1588, ST 2022-7, SCTE-104, etc. Advanced level knowledge and experience with on-prem and cloud-based storage and compute infrastructure platforms and current technological offerings. At least one foundational cloud certification required, including but not limited to Microsoft Certified: Microsoft Azure Fundamentals, CompTIA Cloud+, AWS Certified Solutions Architect - Associate. Advanced level knowledge and experience with compression techniques such as MPEG2/4, HEVC, JPEG 2000, and JPEG XS Expert level knowledge and experience with Evertz software control systems such as frame control via VistaLink or Magnum, EQX/EXE routers, and their monitoring software VLPRO, SDVN, VIP, VUE, MVP. Advanced level knowledge and experience with major media systems and the vendors that supply them in areas such as asset management systems, file-based workflows, media acquisition, transcoding/encoding, graphics, and NAS/SAN technologies. Expert level knowledge and experience with Nielsen (NACAT), VANC equipment, Linear Acoustics, and other related systems. Expert level knowledge and experience with coordinated receiver decoders IRDs . click apply for full job details
Lead Machine Learning Engineer, Ads Research
Disney Entertainment and ESPN Product & Technology Seattle, Washington
Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. This position will be responsible for working across multiple machine learning areas with primary focus on specialization in generative AI applications, including generative mixed media, language models, and other agentic multimodal technologies. Areas of work may include generative video, generative image, generative audio, chatbots, LLM applications, and mixed agentic workflows. Work will additionally include traditional machine learning applications as well, including development of classical ML models to optimize advertisement marketplace operations. Our mission is to advance AI and machine learning capabilities across Ad Platform by delivering scalable, high impact AI/ML and data science solutions that enhance generative advertisement creation and enhancement, as well as supporting efforts in more traditional AI application spaces such as Ad marketplace optimization, forecasting, and related ML and generative AI experimentation. We are seeking a Lead Machine Learning Engineer to join this innovative team. This role offers a unique leadership opportunity for an experienced ML engineer who thrives at the intersection of technical excellence, emerging technology, strategic impact, and cross-functional collaboration, across both generative AI and traditional ML applications. WHAT YOU'LL DO Develop, optimize, and productionize innovative technologies in generative AI (mixed media, video, and agentic LLM applications) as well as in traditional ML modeling applications. Create, evaluate, improve, optimize technologies Drive innovation and apply state of the art AI and machine learning across advertising domains, including inventory forecasting, ad experience, ad pacing, pricing, targeting, and efficient ad delivery. Invent and iterate on novel solutions to complex advertising challenges with rapid prototyping and deployment cycles. Design, build, and scale robust ML systems that power core ad platform capabilities Champion engineering excellence through best practices in code quality, system design, and operational reliability. Mentor and support junior engineers, fostering a culture of continuous learning and technical growth. WHAT TO BRING Bachelor's in computer science or equivalent experience. Prior experience rigorously developing, researching, and/or productionizing any of the following generative AI modeling or AI-based editing domains: image, video, mixed media, audio, LLMs, or agentic flows. Experience creating ML datasets (especially in computer vision or generative AI) or developing rigorous quality evaluation processes or data labeling processes. Must include an appreciation for the importance of rigorous quality evaluation processes. Experience developing language-processing applications via LLMs or agentic flows. Experience in rapid creative prototyping with generative AI is a plus, such as examples of rapid development of creative generative AI prototyping in research labs, hackathons, etc. Minimum 7 years of hands-on experience developing and deploying large-scale machine learning systems. Strong knowledge of AI/ML technologies, mathematics and statistics. Excellent communication, collaboration skills, and a strong teamwork ethic with both technical and non-technical audiences. Strong foundations in algorithms, data structures, and numerical optimization with experience in programming languages such as Python (primary), Java and SQL Familiarity with deep learning tools and frameworks such as TensorFlow, Pytorch, Jax, Hugging libraries etc. Expert knowledge with traditional (tabular) ML modeling and methods. Proven proficiency in deep learning methodologies, fine tuning, and transformer architectures. A proven track record of thriving in a fast-paced, data-driven, and collaborative work environment. Experience working closely with UX and front end designers building production generative AI products. NICE-TO-HAVES MS or PhD (preferred) in computer science or equivalent experience. Experience with multimodal models and embedding techniques. Computer vision or visual content understanding experience. Experience in digital video advertising or digital marketing domain. Location: Seattle / Santa Monica / Glendale The hiring range for this position in Santa Monica, CA is $171,600 to $230,100 per year and in Seattle is $179,700 to $241,000. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/06/2026
Full time
Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. This position will be responsible for working across multiple machine learning areas with primary focus on specialization in generative AI applications, including generative mixed media, language models, and other agentic multimodal technologies. Areas of work may include generative video, generative image, generative audio, chatbots, LLM applications, and mixed agentic workflows. Work will additionally include traditional machine learning applications as well, including development of classical ML models to optimize advertisement marketplace operations. Our mission is to advance AI and machine learning capabilities across Ad Platform by delivering scalable, high impact AI/ML and data science solutions that enhance generative advertisement creation and enhancement, as well as supporting efforts in more traditional AI application spaces such as Ad marketplace optimization, forecasting, and related ML and generative AI experimentation. We are seeking a Lead Machine Learning Engineer to join this innovative team. This role offers a unique leadership opportunity for an experienced ML engineer who thrives at the intersection of technical excellence, emerging technology, strategic impact, and cross-functional collaboration, across both generative AI and traditional ML applications. WHAT YOU'LL DO Develop, optimize, and productionize innovative technologies in generative AI (mixed media, video, and agentic LLM applications) as well as in traditional ML modeling applications. Create, evaluate, improve, optimize technologies Drive innovation and apply state of the art AI and machine learning across advertising domains, including inventory forecasting, ad experience, ad pacing, pricing, targeting, and efficient ad delivery. Invent and iterate on novel solutions to complex advertising challenges with rapid prototyping and deployment cycles. Design, build, and scale robust ML systems that power core ad platform capabilities Champion engineering excellence through best practices in code quality, system design, and operational reliability. Mentor and support junior engineers, fostering a culture of continuous learning and technical growth. WHAT TO BRING Bachelor's in computer science or equivalent experience. Prior experience rigorously developing, researching, and/or productionizing any of the following generative AI modeling or AI-based editing domains: image, video, mixed media, audio, LLMs, or agentic flows. Experience creating ML datasets (especially in computer vision or generative AI) or developing rigorous quality evaluation processes or data labeling processes. Must include an appreciation for the importance of rigorous quality evaluation processes. Experience developing language-processing applications via LLMs or agentic flows. Experience in rapid creative prototyping with generative AI is a plus, such as examples of rapid development of creative generative AI prototyping in research labs, hackathons, etc. Minimum 7 years of hands-on experience developing and deploying large-scale machine learning systems. Strong knowledge of AI/ML technologies, mathematics and statistics. Excellent communication, collaboration skills, and a strong teamwork ethic with both technical and non-technical audiences. Strong foundations in algorithms, data structures, and numerical optimization with experience in programming languages such as Python (primary), Java and SQL Familiarity with deep learning tools and frameworks such as TensorFlow, Pytorch, Jax, Hugging libraries etc. Expert knowledge with traditional (tabular) ML modeling and methods. Proven proficiency in deep learning methodologies, fine tuning, and transformer architectures. A proven track record of thriving in a fast-paced, data-driven, and collaborative work environment. Experience working closely with UX and front end designers building production generative AI products. NICE-TO-HAVES MS or PhD (preferred) in computer science or equivalent experience. Experience with multimodal models and embedding techniques. Computer vision or visual content understanding experience. Experience in digital video advertising or digital marketing domain. Location: Seattle / Santa Monica / Glendale The hiring range for this position in Santa Monica, CA is $171,600 to $230,100 per year and in Seattle is $179,700 to $241,000. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Lead Machine Learning Engineer, Ads Research
Disney Entertainment and ESPN Product & Technology Santa Monica, California
Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. This position will be responsible for working across multiple machine learning areas with primary focus on specialization in generative AI applications, including generative mixed media, language models, and other agentic multimodal technologies. Areas of work may include generative video, generative image, generative audio, chatbots, LLM applications, and mixed agentic workflows. Work will additionally include traditional machine learning applications as well, including development of classical ML models to optimize advertisement marketplace operations. Our mission is to advance AI and machine learning capabilities across Ad Platform by delivering scalable, high impact AI/ML and data science solutions that enhance generative advertisement creation and enhancement, as well as supporting efforts in more traditional AI application spaces such as Ad marketplace optimization, forecasting, and related ML and generative AI experimentation. We are seeking a Lead Machine Learning Engineer to join this innovative team. This role offers a unique leadership opportunity for an experienced ML engineer who thrives at the intersection of technical excellence, emerging technology, strategic impact, and cross-functional collaboration, across both generative AI and traditional ML applications. WHAT YOU'LL DO Develop, optimize, and productionize innovative technologies in generative AI (mixed media, video, and agentic LLM applications) as well as in traditional ML modeling applications. Create, evaluate, improve, optimize technologies Drive innovation and apply state of the art AI and machine learning across advertising domains, including inventory forecasting, ad experience, ad pacing, pricing, targeting, and efficient ad delivery. Invent and iterate on novel solutions to complex advertising challenges with rapid prototyping and deployment cycles. Design, build, and scale robust ML systems that power core ad platform capabilities Champion engineering excellence through best practices in code quality, system design, and operational reliability. Mentor and support junior engineers, fostering a culture of continuous learning and technical growth. WHAT TO BRING Bachelor's in computer science or equivalent experience. Prior experience rigorously developing, researching, and/or productionizing any of the following generative AI modeling or AI-based editing domains: image, video, mixed media, audio, LLMs, or agentic flows. Experience creating ML datasets (especially in computer vision or generative AI) or developing rigorous quality evaluation processes or data labeling processes. Must include an appreciation for the importance of rigorous quality evaluation processes. Experience developing language-processing applications via LLMs or agentic flows. Experience in rapid creative prototyping with generative AI is a plus, such as examples of rapid development of creative generative AI prototyping in research labs, hackathons, etc. Minimum 7 years of hands-on experience developing and deploying large-scale machine learning systems. Strong knowledge of AI/ML technologies, mathematics and statistics. Excellent communication, collaboration skills, and a strong teamwork ethic with both technical and non-technical audiences. Strong foundations in algorithms, data structures, and numerical optimization with experience in programming languages such as Python (primary), Java and SQL Familiarity with deep learning tools and frameworks such as TensorFlow, Pytorch, Jax, Hugging libraries etc. Expert knowledge with traditional (tabular) ML modeling and methods. Proven proficiency in deep learning methodologies, fine tuning, and transformer architectures. A proven track record of thriving in a fast-paced, data-driven, and collaborative work environment. Experience working closely with UX and front end designers building production generative AI products. NICE-TO-HAVES MS or PhD (preferred) in computer science or equivalent experience. Experience with multimodal models and embedding techniques. Computer vision or visual content understanding experience. Experience in digital video advertising or digital marketing domain. Location: Seattle / Santa Monica / Glendale The hiring range for this position in Santa Monica, CA is $171,600 to $230,100 per year and in Seattle is $179,700 to $241,000. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/06/2026
Full time
Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. This position will be responsible for working across multiple machine learning areas with primary focus on specialization in generative AI applications, including generative mixed media, language models, and other agentic multimodal technologies. Areas of work may include generative video, generative image, generative audio, chatbots, LLM applications, and mixed agentic workflows. Work will additionally include traditional machine learning applications as well, including development of classical ML models to optimize advertisement marketplace operations. Our mission is to advance AI and machine learning capabilities across Ad Platform by delivering scalable, high impact AI/ML and data science solutions that enhance generative advertisement creation and enhancement, as well as supporting efforts in more traditional AI application spaces such as Ad marketplace optimization, forecasting, and related ML and generative AI experimentation. We are seeking a Lead Machine Learning Engineer to join this innovative team. This role offers a unique leadership opportunity for an experienced ML engineer who thrives at the intersection of technical excellence, emerging technology, strategic impact, and cross-functional collaboration, across both generative AI and traditional ML applications. WHAT YOU'LL DO Develop, optimize, and productionize innovative technologies in generative AI (mixed media, video, and agentic LLM applications) as well as in traditional ML modeling applications. Create, evaluate, improve, optimize technologies Drive innovation and apply state of the art AI and machine learning across advertising domains, including inventory forecasting, ad experience, ad pacing, pricing, targeting, and efficient ad delivery. Invent and iterate on novel solutions to complex advertising challenges with rapid prototyping and deployment cycles. Design, build, and scale robust ML systems that power core ad platform capabilities Champion engineering excellence through best practices in code quality, system design, and operational reliability. Mentor and support junior engineers, fostering a culture of continuous learning and technical growth. WHAT TO BRING Bachelor's in computer science or equivalent experience. Prior experience rigorously developing, researching, and/or productionizing any of the following generative AI modeling or AI-based editing domains: image, video, mixed media, audio, LLMs, or agentic flows. Experience creating ML datasets (especially in computer vision or generative AI) or developing rigorous quality evaluation processes or data labeling processes. Must include an appreciation for the importance of rigorous quality evaluation processes. Experience developing language-processing applications via LLMs or agentic flows. Experience in rapid creative prototyping with generative AI is a plus, such as examples of rapid development of creative generative AI prototyping in research labs, hackathons, etc. Minimum 7 years of hands-on experience developing and deploying large-scale machine learning systems. Strong knowledge of AI/ML technologies, mathematics and statistics. Excellent communication, collaboration skills, and a strong teamwork ethic with both technical and non-technical audiences. Strong foundations in algorithms, data structures, and numerical optimization with experience in programming languages such as Python (primary), Java and SQL Familiarity with deep learning tools and frameworks such as TensorFlow, Pytorch, Jax, Hugging libraries etc. Expert knowledge with traditional (tabular) ML modeling and methods. Proven proficiency in deep learning methodologies, fine tuning, and transformer architectures. A proven track record of thriving in a fast-paced, data-driven, and collaborative work environment. Experience working closely with UX and front end designers building production generative AI products. NICE-TO-HAVES MS or PhD (preferred) in computer science or equivalent experience. Experience with multimodal models and embedding techniques. Computer vision or visual content understanding experience. Experience in digital video advertising or digital marketing domain. Location: Seattle / Santa Monica / Glendale The hiring range for this position in Santa Monica, CA is $171,600 to $230,100 per year and in Seattle is $179,700 to $241,000. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Lead Data Scientist, Ad Research
Disney Entertainment and ESPN Product & Technology Santa Monica, California
Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. The research/AI team is the dedicated AI/ML and data science arm of the Ad Platform organization. Its mission is to advance AI and machine learning capabilities across Ad Platform by delivering scalable, high impact AI/ML and data science solutions that enhance ad decisioning, forecasting, experimentation and ad experience. We are seeking a Lead Data Scientist to join this innovative team. This role is a critical leadership opportunity for a seasoned data science professional who thrives at the intersection of advanced analytics, machine learning, and business strategy. As a Lead Data Scientist, you will spearhead ML and data science initiatives that shape the future of advertising technology. You will support generative AI production development through rigorous evaluation and data generation pipelines. You will be responsible for designing and executing ML and data science solutions that drive measurable impact across ad decisioning, forecasting, experimentation, and user experience optimization, as well leading evaluation and optimization of generative AI mixed media advertisement creation and enhancement technologies. WHAT YOU'LL DO Drive innovation and apply data science and statistical analysis in a variety of areas to enhance every aspect of advertising serving, including inventory forecasting, ad experience, ad pacing, pricing, targeting, advertising creation and enhancement, and efficient ad delivery. Translate business questions into data science framework; develop data analysis and data models for complex ad challenges with fast turnaround. Develop rigorous evaluation pipelines for generative AI technologies, including visual generations (image, video) and/or LLM-based agentic generations. Define and evaluate key metrics in various product areas. Partner closely with generative AI specialists to support the creation of datasets for generative AI modeling applications. Develop Standard Operating Procedures for human-driven evaluations or labeling. Deliver data insights and provide data-driven recommendations to cross-team stakeholders. Design and analyze A/B tests for machine learning algorithm iterations. Establish strong partnership with stakeholders, including product managers, engineers and program managers, in a collaborative environment. Mentor team members and support their technical growth. WHAT TO BRING Bachelor's in computer science, statistics or equivalent experience At least 7 years of relevant industry experience in data science at leading internet or creative technology companies. Experience in the advertising domain is a strong bonus. Experience creating ML datasets and rigorous dataset labeling or evaluation processes for models. Strong interest to learn about generative mixed media, generative video, and diffusion-based technology. Solid knowledge of data science and statistics. Strong communication skills and business acumen. Proficient in SQL, Python, Java, or R. Familiar with Tableau, and/or other visualization tools. Experience designing and building machine learning models. Passionate about understanding the ad business, applying data science to relevant business scenarios, and seeking innovation opportunities to enhance business effectiveness. Interested in supporting rapid prototyping, generative AI, and creative technologies, including applications to advertisement creation and enhancement. Experienced building data-driven services and applications for production. A proven track record of thriving in a fast-paced, data-driven, and collaborative work environment is required. NICE-TO-HAVES MS or PhD in computer science, statistics or equivalent experience Experience in digital video advertising or digital marketing domain Experience in production-grade development, rapid prototyping, or generative AI related research using LLMs, generative imagery or video, or agentic flows. Otherwise a strong interest to learn. Experience with Airflow, data warehouse, Databricks or Sagemaker. The hiring range for this position in Los Angeles, CA area is $155,700 - $208,700 per year and Seattle Area is $163,100 - $218,700. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/06/2026
Full time
Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. The research/AI team is the dedicated AI/ML and data science arm of the Ad Platform organization. Its mission is to advance AI and machine learning capabilities across Ad Platform by delivering scalable, high impact AI/ML and data science solutions that enhance ad decisioning, forecasting, experimentation and ad experience. We are seeking a Lead Data Scientist to join this innovative team. This role is a critical leadership opportunity for a seasoned data science professional who thrives at the intersection of advanced analytics, machine learning, and business strategy. As a Lead Data Scientist, you will spearhead ML and data science initiatives that shape the future of advertising technology. You will support generative AI production development through rigorous evaluation and data generation pipelines. You will be responsible for designing and executing ML and data science solutions that drive measurable impact across ad decisioning, forecasting, experimentation, and user experience optimization, as well leading evaluation and optimization of generative AI mixed media advertisement creation and enhancement technologies. WHAT YOU'LL DO Drive innovation and apply data science and statistical analysis in a variety of areas to enhance every aspect of advertising serving, including inventory forecasting, ad experience, ad pacing, pricing, targeting, advertising creation and enhancement, and efficient ad delivery. Translate business questions into data science framework; develop data analysis and data models for complex ad challenges with fast turnaround. Develop rigorous evaluation pipelines for generative AI technologies, including visual generations (image, video) and/or LLM-based agentic generations. Define and evaluate key metrics in various product areas. Partner closely with generative AI specialists to support the creation of datasets for generative AI modeling applications. Develop Standard Operating Procedures for human-driven evaluations or labeling. Deliver data insights and provide data-driven recommendations to cross-team stakeholders. Design and analyze A/B tests for machine learning algorithm iterations. Establish strong partnership with stakeholders, including product managers, engineers and program managers, in a collaborative environment. Mentor team members and support their technical growth. WHAT TO BRING Bachelor's in computer science, statistics or equivalent experience At least 7 years of relevant industry experience in data science at leading internet or creative technology companies. Experience in the advertising domain is a strong bonus. Experience creating ML datasets and rigorous dataset labeling or evaluation processes for models. Strong interest to learn about generative mixed media, generative video, and diffusion-based technology. Solid knowledge of data science and statistics. Strong communication skills and business acumen. Proficient in SQL, Python, Java, or R. Familiar with Tableau, and/or other visualization tools. Experience designing and building machine learning models. Passionate about understanding the ad business, applying data science to relevant business scenarios, and seeking innovation opportunities to enhance business effectiveness. Interested in supporting rapid prototyping, generative AI, and creative technologies, including applications to advertisement creation and enhancement. Experienced building data-driven services and applications for production. A proven track record of thriving in a fast-paced, data-driven, and collaborative work environment is required. NICE-TO-HAVES MS or PhD in computer science, statistics or equivalent experience Experience in digital video advertising or digital marketing domain Experience in production-grade development, rapid prototyping, or generative AI related research using LLMs, generative imagery or video, or agentic flows. Otherwise a strong interest to learn. Experience with Airflow, data warehouse, Databricks or Sagemaker. The hiring range for this position in Los Angeles, CA area is $155,700 - $208,700 per year and Seattle Area is $163,100 - $218,700. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Lead Data Scientist, Ad Research
Disney Entertainment and ESPN Product & Technology Glendale, California
Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. The research/AI team is the dedicated AI/ML and data science arm of the Ad Platform organization. Its mission is to advance AI and machine learning capabilities across Ad Platform by delivering scalable, high impact AI/ML and data science solutions that enhance ad decisioning, forecasting, experimentation and ad experience. We are seeking a Lead Data Scientist to join this innovative team. This role is a critical leadership opportunity for a seasoned data science professional who thrives at the intersection of advanced analytics, machine learning, and business strategy. As a Lead Data Scientist, you will spearhead ML and data science initiatives that shape the future of advertising technology. You will support generative AI production development through rigorous evaluation and data generation pipelines. You will be responsible for designing and executing ML and data science solutions that drive measurable impact across ad decisioning, forecasting, experimentation, and user experience optimization, as well leading evaluation and optimization of generative AI mixed media advertisement creation and enhancement technologies. WHAT YOU'LL DO Drive innovation and apply data science and statistical analysis in a variety of areas to enhance every aspect of advertising serving, including inventory forecasting, ad experience, ad pacing, pricing, targeting, advertising creation and enhancement, and efficient ad delivery. Translate business questions into data science framework; develop data analysis and data models for complex ad challenges with fast turnaround. Develop rigorous evaluation pipelines for generative AI technologies, including visual generations (image, video) and/or LLM-based agentic generations. Define and evaluate key metrics in various product areas. Partner closely with generative AI specialists to support the creation of datasets for generative AI modeling applications. Develop Standard Operating Procedures for human-driven evaluations or labeling. Deliver data insights and provide data-driven recommendations to cross-team stakeholders. Design and analyze A/B tests for machine learning algorithm iterations. Establish strong partnership with stakeholders, including product managers, engineers and program managers, in a collaborative environment. Mentor team members and support their technical growth. WHAT TO BRING Bachelor's in computer science, statistics or equivalent experience At least 7 years of relevant industry experience in data science at leading internet or creative technology companies. Experience in the advertising domain is a strong bonus. Experience creating ML datasets and rigorous dataset labeling or evaluation processes for models. Strong interest to learn about generative mixed media, generative video, and diffusion-based technology. Solid knowledge of data science and statistics. Strong communication skills and business acumen. Proficient in SQL, Python, Java, or R. Familiar with Tableau, and/or other visualization tools. Experience designing and building machine learning models. Passionate about understanding the ad business, applying data science to relevant business scenarios, and seeking innovation opportunities to enhance business effectiveness. Interested in supporting rapid prototyping, generative AI, and creative technologies, including applications to advertisement creation and enhancement. Experienced building data-driven services and applications for production. A proven track record of thriving in a fast-paced, data-driven, and collaborative work environment is required. NICE-TO-HAVES MS or PhD in computer science, statistics or equivalent experience Experience in digital video advertising or digital marketing domain Experience in production-grade development, rapid prototyping, or generative AI related research using LLMs, generative imagery or video, or agentic flows. Otherwise a strong interest to learn. Experience with Airflow, data warehouse, Databricks or Sagemaker. The hiring range for this position in Los Angeles, CA area is $155,700 - $208,700 per year and Seattle Area is $163,100 - $218,700. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/06/2026
Full time
Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. The research/AI team is the dedicated AI/ML and data science arm of the Ad Platform organization. Its mission is to advance AI and machine learning capabilities across Ad Platform by delivering scalable, high impact AI/ML and data science solutions that enhance ad decisioning, forecasting, experimentation and ad experience. We are seeking a Lead Data Scientist to join this innovative team. This role is a critical leadership opportunity for a seasoned data science professional who thrives at the intersection of advanced analytics, machine learning, and business strategy. As a Lead Data Scientist, you will spearhead ML and data science initiatives that shape the future of advertising technology. You will support generative AI production development through rigorous evaluation and data generation pipelines. You will be responsible for designing and executing ML and data science solutions that drive measurable impact across ad decisioning, forecasting, experimentation, and user experience optimization, as well leading evaluation and optimization of generative AI mixed media advertisement creation and enhancement technologies. WHAT YOU'LL DO Drive innovation and apply data science and statistical analysis in a variety of areas to enhance every aspect of advertising serving, including inventory forecasting, ad experience, ad pacing, pricing, targeting, advertising creation and enhancement, and efficient ad delivery. Translate business questions into data science framework; develop data analysis and data models for complex ad challenges with fast turnaround. Develop rigorous evaluation pipelines for generative AI technologies, including visual generations (image, video) and/or LLM-based agentic generations. Define and evaluate key metrics in various product areas. Partner closely with generative AI specialists to support the creation of datasets for generative AI modeling applications. Develop Standard Operating Procedures for human-driven evaluations or labeling. Deliver data insights and provide data-driven recommendations to cross-team stakeholders. Design and analyze A/B tests for machine learning algorithm iterations. Establish strong partnership with stakeholders, including product managers, engineers and program managers, in a collaborative environment. Mentor team members and support their technical growth. WHAT TO BRING Bachelor's in computer science, statistics or equivalent experience At least 7 years of relevant industry experience in data science at leading internet or creative technology companies. Experience in the advertising domain is a strong bonus. Experience creating ML datasets and rigorous dataset labeling or evaluation processes for models. Strong interest to learn about generative mixed media, generative video, and diffusion-based technology. Solid knowledge of data science and statistics. Strong communication skills and business acumen. Proficient in SQL, Python, Java, or R. Familiar with Tableau, and/or other visualization tools. Experience designing and building machine learning models. Passionate about understanding the ad business, applying data science to relevant business scenarios, and seeking innovation opportunities to enhance business effectiveness. Interested in supporting rapid prototyping, generative AI, and creative technologies, including applications to advertisement creation and enhancement. Experienced building data-driven services and applications for production. A proven track record of thriving in a fast-paced, data-driven, and collaborative work environment is required. NICE-TO-HAVES MS or PhD in computer science, statistics or equivalent experience Experience in digital video advertising or digital marketing domain Experience in production-grade development, rapid prototyping, or generative AI related research using LLMs, generative imagery or video, or agentic flows. Otherwise a strong interest to learn. Experience with Airflow, data warehouse, Databricks or Sagemaker. The hiring range for this position in Los Angeles, CA area is $155,700 - $208,700 per year and Seattle Area is $163,100 - $218,700. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Project Manager(Spatial/Interior Design)
Cella Cartersville, Georgia
Location: Dalton, GeorgiaJob Type: ContractCompensation Range: $35 - 45 per hourOur client is seeking a Project Manager to serve as the critical bridge between cross-functional business stakeholders and a high-performing visualization design team for a premier global manufacturing leader. In this role, you will champion end-to-end workflow execution, maximizing resource efficiency and ensuring the seamless delivery of high impact 2D, 3D, and spatial/interior design assets. Responsibilities:Orchestrate the project lifecycle from initial Salesforce intake through final delivery to optimize resource allocation and ensure on-time execution of complex visualization initiatives.Facilitate daily communication and cross-functional alignment between sales, client success, and internal design teams to clarify project scopes and accelerate delivery timelines.Leverage Smartsheet workflow tracking to maintain comprehensive visibility into design pipelines, proactively mitigating operational bottlenecks.Interpret fundamental floor plans and 3D architectural briefs to accurately prioritize visualization design requests and elevate project outcomes. Qualifications:3+ years of professional project management experience within a corporate or creative environment.Intermediate proficiency in Salesforce and Smartsheet platforms to drive enterprise workflow management.Proven track record of managing high-visibility creative pipelines and translating basic floor plans or spatial requirements for design teams.Bachelor's degree in Business Administration, Interior Design, Marketing, or a related field, paired with exceptional collaborative problem-solving abilities.JobID: JN -67 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
08/06/2026
Full time
Location: Dalton, GeorgiaJob Type: ContractCompensation Range: $35 - 45 per hourOur client is seeking a Project Manager to serve as the critical bridge between cross-functional business stakeholders and a high-performing visualization design team for a premier global manufacturing leader. In this role, you will champion end-to-end workflow execution, maximizing resource efficiency and ensuring the seamless delivery of high impact 2D, 3D, and spatial/interior design assets. Responsibilities:Orchestrate the project lifecycle from initial Salesforce intake through final delivery to optimize resource allocation and ensure on-time execution of complex visualization initiatives.Facilitate daily communication and cross-functional alignment between sales, client success, and internal design teams to clarify project scopes and accelerate delivery timelines.Leverage Smartsheet workflow tracking to maintain comprehensive visibility into design pipelines, proactively mitigating operational bottlenecks.Interpret fundamental floor plans and 3D architectural briefs to accurately prioritize visualization design requests and elevate project outcomes. Qualifications:3+ years of professional project management experience within a corporate or creative environment.Intermediate proficiency in Salesforce and Smartsheet platforms to drive enterprise workflow management.Proven track record of managing high-visibility creative pipelines and translating basic floor plans or spatial requirements for design teams.Bachelor's degree in Business Administration, Interior Design, Marketing, or a related field, paired with exceptional collaborative problem-solving abilities.JobID: JN -67 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
Digital Marketing Lead
MONTERRA CREDIT UNION Redwood City, California
Job DetailsJob Location: Corporate Office Location - Redwood City, CA 94063 Are you an experienced digital marketing professional with the ability to translate strategies into business results while enhancing the member experience? Do you have a proven track record of turning member data into targeted, personalized campaigns? Would you like to work at a multi-faceted, dynamic organization that thrives on teamwork and collaboration? If so, we'd love to talk with you about Monterra Credit Union's Digital Marketing Lead Position! Located in the heart of the Bay Area, Monterra Credit Union is a community-centric and growth-oriented financial institution. We invest in the success of people and our community by giving back, making things easier, and committing ourselves to our members' potential. Diversity, equity and inclusion are critical to our success, and we value the varied backgrounds and experiences that everyone brings to our organization. If you value collaboration, forward-thinking, and giving back, this just might be the place for you. SALARY & BENEFITS Monterra Credit Union reflects the value placed on employees by providing an excellent salary and benefits package: Starting pay of $40.00 - $45.00 per hour depending on experience Semi-annual bonuses for meeting key financial and operational goals Medical, Dental, Vision, Life, and Long-Term Disability insurances 401(k) including generous matching contributions Discounts on financial products and services, including mortgage and auto loans Paid time off, tuition reimbursement, and much more! This position is based on-site at our Corporate Office in Redwood City, CA. Following the successful completion of meeting performance expectations, you may request a hybrid work arrangement of up to two remote days per week, subject to approval from your supervisor. POSITION SUMMARY As a key member of Monterra Credit Union's Marketing team, the Digital Marketing Lead owns and drives the end-to-end digital marketing strategy to accelerate member acquisition, product adoption, engagement, and retention across deposit, loan, and ancillary products and services. This role is central to advancing Monterra's digital readiness by maximizing the impact of owned digital channels through data-driven decision-making, personalization, and continuous optimization to deliver measurable business results and enhanced member experience. The Digital Marketing Lead oversees digital channel strategy and performance across the website, mobile app, email, text messaging, and digital media. Partnering closely with marketing team members, internal stakeholders, and agency partners, this role translates product strategies and value propositions into integrated, high-performing digital campaigns. As the digital subject matter expert, the Lead ensures effective use of marketing technology investments through testing, analytics, and performance refinement, and serves as a trusted advisor and "go-to" resource for digital marketing best practices, innovation, and execution. PRIMARY RESPONSIBILITIES Own and lead the end to end digital marketing strategy across all owned digital channels, including digital and social media platforms, SEO, the public website, email, text messaging, online banking, and the mobile app, while also supporting digital media optimization in collaboration with marketing leadership and agency partner. Define digital channel goals, performance benchmarks, and optimization roadmaps to drive brand awareness, member acquisition, retention, and cross sell. Serve as the digital marketing subject matter and technical expert, providing strategic guidance on emerging platforms, tools, trends, and best practices. Lead the planning, execution, and optimization of integrated digital marketing campaigns and product launch initiatives, ensuring strong positioning, market readiness, and consistent messaging, in collaboration with Product Marketing colleagues. Drive performance through analytics, reporting, and a continuous test and learn approach; track KPIs (e.g., conversion rate, click through rate, cost per acquisition) and provide insights and recommendations to leadership. Leverage member and digital banking data to develop segmentation, personalization, automation, and testing strategies that increase relevance and engagement. Analyze market trends, member insights, and competitive performance to identify growth opportunities and enhance the digital member experience. Partner cross functionally with internal teams and external vendors to ensure alignment, efficient execution, and the successful rollout of new or enhanced products. As a senior level team member, provide guidance to marketing team members and act as a "go to" resource for digital marketing strategy and execution. Identify opportunities to enhance the member experience by refining processes, communications, and/or delivery methods that support product and service adoption or engagement. Provides service that aligns with the Credit Union's mission of delivering timely, relevant products, services, and information aimed at increasing adoption and engagement. Perform other duties as assigned Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of the job, employee may be required to use frequent physical activities include sitting, standing, reaching, walking, talking, bending, and constant use of hands. Employee must occasionally lift and/or move up to 5 pounds. Employee may occasionally work overtime. These activities are not necessarily performed to the same degree and combination every day. Apply Now for Consideration! Monterra Credit Union is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, disability, or protected veteran status. Qualifications Bachelor's degree in Communications, Marketing, Business, or a related field, plus a minimum of three to five years of progressive digital marketing experience, including digital channel ownership and extensive management of digital programs and campaigns. Proven success driving measurable growth outcomes (acquisition, conversion, retention, cross-sell, engagement) through digital marketing in a data-driven environment Experience in financial services marketing preferred. Strong background using performance analytics and KPIs (e.g., conversion rate, CTR, CPA, engagement metrics) to inform decisions and guide continuous improvement. Hands-on experience with A/B testing, experimentation frameworks, and optimization roadmaps. Demonstrated ability to leverage customer/member data to build segmentation, personalization, automation, and targeting strategies that increase relevance and engagement. Experience working with and maximizing marketing technology stacks, such as email/service providers, marketing automation tools, analytics platforms, and digital advertising tools. Ability to evaluate and adopt emerging platforms, tools, and best practices, and translate them into practical business applications. Experience partnering closely with Product Marketing, agency partners, and cross functional teams (e.g., product, digital banking, analytics, technology) to deliver aligned and effective go to market execution. Demonstrated ability to translate product strategies and value propositions into compelling digital experiences. Ability to ensure marketing activities align with organizational values, brand standards, and regulatory requirements. Demonstrated experience coordinating and overseeing the work of others, including delegating tasks and reviewing completed assignments for quality and accuracy. Strong project management and analytical skills, along with an understanding of how digital marketing drives growth, member value, and revenue. Familiarity with compliance considerations in digital marketing, particularly in regulated environments, is a plus. Excellent written and verbal communication skills, with the ability to simplify complex topics. Ability to collaborate and effectively interface with personnel at all levels of the organization. Experience presenting performance metrics, insights, and recommendations to senior leadership.
08/06/2026
Full time
Job DetailsJob Location: Corporate Office Location - Redwood City, CA 94063 Are you an experienced digital marketing professional with the ability to translate strategies into business results while enhancing the member experience? Do you have a proven track record of turning member data into targeted, personalized campaigns? Would you like to work at a multi-faceted, dynamic organization that thrives on teamwork and collaboration? If so, we'd love to talk with you about Monterra Credit Union's Digital Marketing Lead Position! Located in the heart of the Bay Area, Monterra Credit Union is a community-centric and growth-oriented financial institution. We invest in the success of people and our community by giving back, making things easier, and committing ourselves to our members' potential. Diversity, equity and inclusion are critical to our success, and we value the varied backgrounds and experiences that everyone brings to our organization. If you value collaboration, forward-thinking, and giving back, this just might be the place for you. SALARY & BENEFITS Monterra Credit Union reflects the value placed on employees by providing an excellent salary and benefits package: Starting pay of $40.00 - $45.00 per hour depending on experience Semi-annual bonuses for meeting key financial and operational goals Medical, Dental, Vision, Life, and Long-Term Disability insurances 401(k) including generous matching contributions Discounts on financial products and services, including mortgage and auto loans Paid time off, tuition reimbursement, and much more! This position is based on-site at our Corporate Office in Redwood City, CA. Following the successful completion of meeting performance expectations, you may request a hybrid work arrangement of up to two remote days per week, subject to approval from your supervisor. POSITION SUMMARY As a key member of Monterra Credit Union's Marketing team, the Digital Marketing Lead owns and drives the end-to-end digital marketing strategy to accelerate member acquisition, product adoption, engagement, and retention across deposit, loan, and ancillary products and services. This role is central to advancing Monterra's digital readiness by maximizing the impact of owned digital channels through data-driven decision-making, personalization, and continuous optimization to deliver measurable business results and enhanced member experience. The Digital Marketing Lead oversees digital channel strategy and performance across the website, mobile app, email, text messaging, and digital media. Partnering closely with marketing team members, internal stakeholders, and agency partners, this role translates product strategies and value propositions into integrated, high-performing digital campaigns. As the digital subject matter expert, the Lead ensures effective use of marketing technology investments through testing, analytics, and performance refinement, and serves as a trusted advisor and "go-to" resource for digital marketing best practices, innovation, and execution. PRIMARY RESPONSIBILITIES Own and lead the end to end digital marketing strategy across all owned digital channels, including digital and social media platforms, SEO, the public website, email, text messaging, online banking, and the mobile app, while also supporting digital media optimization in collaboration with marketing leadership and agency partner. Define digital channel goals, performance benchmarks, and optimization roadmaps to drive brand awareness, member acquisition, retention, and cross sell. Serve as the digital marketing subject matter and technical expert, providing strategic guidance on emerging platforms, tools, trends, and best practices. Lead the planning, execution, and optimization of integrated digital marketing campaigns and product launch initiatives, ensuring strong positioning, market readiness, and consistent messaging, in collaboration with Product Marketing colleagues. Drive performance through analytics, reporting, and a continuous test and learn approach; track KPIs (e.g., conversion rate, click through rate, cost per acquisition) and provide insights and recommendations to leadership. Leverage member and digital banking data to develop segmentation, personalization, automation, and testing strategies that increase relevance and engagement. Analyze market trends, member insights, and competitive performance to identify growth opportunities and enhance the digital member experience. Partner cross functionally with internal teams and external vendors to ensure alignment, efficient execution, and the successful rollout of new or enhanced products. As a senior level team member, provide guidance to marketing team members and act as a "go to" resource for digital marketing strategy and execution. Identify opportunities to enhance the member experience by refining processes, communications, and/or delivery methods that support product and service adoption or engagement. Provides service that aligns with the Credit Union's mission of delivering timely, relevant products, services, and information aimed at increasing adoption and engagement. Perform other duties as assigned Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of the job, employee may be required to use frequent physical activities include sitting, standing, reaching, walking, talking, bending, and constant use of hands. Employee must occasionally lift and/or move up to 5 pounds. Employee may occasionally work overtime. These activities are not necessarily performed to the same degree and combination every day. Apply Now for Consideration! Monterra Credit Union is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, disability, or protected veteran status. Qualifications Bachelor's degree in Communications, Marketing, Business, or a related field, plus a minimum of three to five years of progressive digital marketing experience, including digital channel ownership and extensive management of digital programs and campaigns. Proven success driving measurable growth outcomes (acquisition, conversion, retention, cross-sell, engagement) through digital marketing in a data-driven environment Experience in financial services marketing preferred. Strong background using performance analytics and KPIs (e.g., conversion rate, CTR, CPA, engagement metrics) to inform decisions and guide continuous improvement. Hands-on experience with A/B testing, experimentation frameworks, and optimization roadmaps. Demonstrated ability to leverage customer/member data to build segmentation, personalization, automation, and targeting strategies that increase relevance and engagement. Experience working with and maximizing marketing technology stacks, such as email/service providers, marketing automation tools, analytics platforms, and digital advertising tools. Ability to evaluate and adopt emerging platforms, tools, and best practices, and translate them into practical business applications. Experience partnering closely with Product Marketing, agency partners, and cross functional teams (e.g., product, digital banking, analytics, technology) to deliver aligned and effective go to market execution. Demonstrated ability to translate product strategies and value propositions into compelling digital experiences. Ability to ensure marketing activities align with organizational values, brand standards, and regulatory requirements. Demonstrated experience coordinating and overseeing the work of others, including delegating tasks and reviewing completed assignments for quality and accuracy. Strong project management and analytical skills, along with an understanding of how digital marketing drives growth, member value, and revenue. Familiarity with compliance considerations in digital marketing, particularly in regulated environments, is a plus. Excellent written and verbal communication skills, with the ability to simplify complex topics. Ability to collaborate and effectively interface with personnel at all levels of the organization. Experience presenting performance metrics, insights, and recommendations to senior leadership.
Senior Graphic Designer - Creative Services (Remote)
Cella Minneapolis, Minnesota
Locations: Atlanta, Chicago, Cleveland, Dallas, Denver, Minneapolis, Philadelphia, Phoenix, Portland, St. LouisJob Type: ContractCompensation Range: $35 - 38 per hourWe are looking for a strategy-minded Senior Graphic Designer to drive creative execution across social media, paid advertising, event branding, and high-stakes pitch presentations.This role balances high-level conceptual thinking with hands-on design, client consultation, and lightweight project management. Working closely with Art Directors and cross-functional teams, you will transform complex corporate objectives into engaging visual campaigns across multifaceted channels. Responsibilities:Campaign & Strategic Design: Conceptualize and execute end-to-end campaign assets for social, paid media, marketing collateral, and sponsorship event branding (including booth and environmental design).Presentation & Pitch Design: Conduct design consultations with internal business leaders and craft compelling, visually polished pitches and proposals using advanced MS PowerPoint design techniques.Concepting & Storyboarding: Build creative briefs, mood boards, and visual storyboards to guide video and animation teams on motion graphics production.Project Management: Manage project estimates, timelines, and milestones to keep deliverables on schedule and within budget.Team Collaboration: Partner with multidisciplinary creatives and Art Directors, providing constructive feedback in a fast-paced, matrixed environment. Qualifications:3+ years of graphic design experience, heavily focused on social and paid media campaigns.4+ years of total experience in a corporate, agency, or enterprise environment (e.g., professional services, financial services, consulting).Technical Mastery:Advanced proficiency in Adobe Creative Cloud (Photoshop, Illustrator, InDesign).Advanced, non-negotiable MS PowerPoint layout and design skills.Strong working knowledge of print, digital, and social platform specifications.Mindset & Soft Skills: Excellent presentation skills, high business acumen, strong self-management, and a collaborative, low-ego approach to team creative processes.Portfolio Requirements:To be considered, your portfolio must feature:Curated Case Studies: 5-6 key projects detailing the project context, creative challenge, strategic choices, and visual results.Campaign & Event Variety: Demonstrated work in social/paid media campaigns, video storyboarding, and event/sponsorship branding.Enterprise Versatility: Proof of ability to design cleanly within brand guidelines across proposals, web, presentation decks, and collateral.JOBID: 53 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
08/05/2026
Full time
Locations: Atlanta, Chicago, Cleveland, Dallas, Denver, Minneapolis, Philadelphia, Phoenix, Portland, St. LouisJob Type: ContractCompensation Range: $35 - 38 per hourWe are looking for a strategy-minded Senior Graphic Designer to drive creative execution across social media, paid advertising, event branding, and high-stakes pitch presentations.This role balances high-level conceptual thinking with hands-on design, client consultation, and lightweight project management. Working closely with Art Directors and cross-functional teams, you will transform complex corporate objectives into engaging visual campaigns across multifaceted channels. Responsibilities:Campaign & Strategic Design: Conceptualize and execute end-to-end campaign assets for social, paid media, marketing collateral, and sponsorship event branding (including booth and environmental design).Presentation & Pitch Design: Conduct design consultations with internal business leaders and craft compelling, visually polished pitches and proposals using advanced MS PowerPoint design techniques.Concepting & Storyboarding: Build creative briefs, mood boards, and visual storyboards to guide video and animation teams on motion graphics production.Project Management: Manage project estimates, timelines, and milestones to keep deliverables on schedule and within budget.Team Collaboration: Partner with multidisciplinary creatives and Art Directors, providing constructive feedback in a fast-paced, matrixed environment. Qualifications:3+ years of graphic design experience, heavily focused on social and paid media campaigns.4+ years of total experience in a corporate, agency, or enterprise environment (e.g., professional services, financial services, consulting).Technical Mastery:Advanced proficiency in Adobe Creative Cloud (Photoshop, Illustrator, InDesign).Advanced, non-negotiable MS PowerPoint layout and design skills.Strong working knowledge of print, digital, and social platform specifications.Mindset & Soft Skills: Excellent presentation skills, high business acumen, strong self-management, and a collaborative, low-ego approach to team creative processes.Portfolio Requirements:To be considered, your portfolio must feature:Curated Case Studies: 5-6 key projects detailing the project context, creative challenge, strategic choices, and visual results.Campaign & Event Variety: Demonstrated work in social/paid media campaigns, video storyboarding, and event/sponsorship branding.Enterprise Versatility: Proof of ability to design cleanly within brand guidelines across proposals, web, presentation decks, and collateral.JOBID: 53 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Technology Architect - AI
In-Q-Tel Mc Lean, Virginia
In-Q-Tel In-Q-Tel is an Affirmative Action Employer who values diversity in the workplace. EOE/M/F/disability/vets Technology Architect - AI US-VA-McLean Job ID: # of Openings: 1 Category: Technology Consulting IQT Overview This position will work closely with IQT's government partners to understand their technology challenges and use their mastery of technology to investigate and recommend potential solutions from the venture-backed startup ecosystem, for both immediate mission needs and long term readiness. The Technology Architect team is responsible for identifying and executing investments in technology areas including (but not limited to) artificial intelligence, machine learning, enterprise search, AI automation, custom Large Language Models (LLMs), physical AI, and the security of AI systems. This position will guide the technical aspects of an investment to ensure that IQT delivers effective and compelling solutions to our Intelligence Community/Department of Defense government partners. Responsibilities Identifies new AI/ML technology areas for investment and provides technical diligence on multiple complementary investments in that technology area. Develop and negotiation of Statements of Work contracts between IQT and start-up companies. Provides thought leadership in one or more areas of AI/ML subject matter expertise. Leverages technical/market experience and understanding of government partner use cases to identify new topics for, and oversee development of, technical engagement strategies across short- and long-term development horizons. Provide technical oversight on work programs; perform assessments of work program deliverables. Identifies and communicates paths for resolution of issues on work programs to key stakeholders and IQT Leadership. Oversee development of technology architectures and solutions to address AI-related problems faced by IQT's government partners. Coordinates with customers on AI technology adoption strategy in development of multiple work programs in a government partner mission area. Qualifications Minimal Qualifications Due to contractual reasons, U.S. Citizenship is required. Candidates with active top-secret clearance preferred; at a minimum, candidate must meet eligibility requirements for access to classified information. Advanced degree in a science or engineering discipline (or equivalent experience) preferred. Minimum 5 years professional experience with some portion of that time overseeing a technology development effort in a business and/or intelligence environment. Demonstrated expertise in artificial intelligence or machine learning. Previous experience negotiating milestone-based Statements of Work contracts. Preferred Qualifications Demonstrated e xpertise in applied AI/ML, generative and multimodal AI, enterprise search, agentic systems, workflow automation, NLP, or production AI engineering : Experience designing, evaluating, deploying, or securing LLMs, multimodal models, RAG systems, AI agents, or human-AI decision-support tools. Knowledge of AI-enabled threat intelligence and cyber defense, including detection, vulnerability prioritization, incident investigation, and response. Understanding of AI security across data, models, prompts, retrieval, memory, tools, APIs, infrastructure, and third-party components. Familiarity with AI threats such as prompt injection, jailbreaks, unsafe tool use, data or model poisoning, evasion, model extraction, and sensitive-data leakage. Knowledge of agent security, including identity, authorization, least privilege, sandboxing, containment, MCP security, and supply-chain integrity. Experience with AI evaluation, assurance, and red teaming, including threat modeling, adversarial testing, safety evaluations, monitoring, and incident response. Knowledge of AI-enabled security operations, including threat hunting, vulnerability analysis, malware analysis, digital forensics, alert triage, and detection engineering. Familiarity with privacy-preserving AI, including federated learning, differential privacy, secure aggregation, confidential computing, and multiparty computation. Understanding of explainable and auditable AI, including interpretability, uncertainty, evidence traceability, and decision provenance. Experience using generative AI, world models, digital twins, or multi-agent simulations for red teaming, mission rehearsal, synthetic data, and defensive testing. Familiarity with embodied AI, including vision-language-action models, spatial reasoning, robotics, autonomous systems, reinforcement learning, and human-machine teaming. Working knowledge of modern AI architectures, including Transformers, mixture-of-experts, diffusion, state-space, retrieval, multimodal, agentic, and edge AI systems. Understanding of the AI lifecycle, including data preparation, training, adaptation, evaluation, deployment, monitoring, governance, and retirement. Experience with MLOps , LLMOps , or AgentOps practices and supporting production infrastructure. Hands-on experience with Python, JavaScript/TypeScript, Go, or Rust and with cloud, GPU, API, container, or production data environments. Ability to assess emerging AI technologies, separate demonstrated performance from marketing claims, and evaluate mission value, limitations, risks, and adoption barriers. Commitment to continued understanding of new AI technologies and their strategic advantages. Capable of analyzing complex problems including identifying root cause issues, generating a concise summary of analysis; and presenting recommendations for non-technical audiences. Startup or entrepreneurial experience and proven ability to thrive in a non-traditional, entrepreneurial environment. Comfortable presenting complex technology subjects to both technical and non-technical audiences. Prior experience working with the U.S. Intelligence Community. Strong writer: experience in both technical writing and proposal/contract writing is preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PM22 PIbf9d389b17d0-6301
08/05/2026
Full time
In-Q-Tel In-Q-Tel is an Affirmative Action Employer who values diversity in the workplace. EOE/M/F/disability/vets Technology Architect - AI US-VA-McLean Job ID: # of Openings: 1 Category: Technology Consulting IQT Overview This position will work closely with IQT's government partners to understand their technology challenges and use their mastery of technology to investigate and recommend potential solutions from the venture-backed startup ecosystem, for both immediate mission needs and long term readiness. The Technology Architect team is responsible for identifying and executing investments in technology areas including (but not limited to) artificial intelligence, machine learning, enterprise search, AI automation, custom Large Language Models (LLMs), physical AI, and the security of AI systems. This position will guide the technical aspects of an investment to ensure that IQT delivers effective and compelling solutions to our Intelligence Community/Department of Defense government partners. Responsibilities Identifies new AI/ML technology areas for investment and provides technical diligence on multiple complementary investments in that technology area. Develop and negotiation of Statements of Work contracts between IQT and start-up companies. Provides thought leadership in one or more areas of AI/ML subject matter expertise. Leverages technical/market experience and understanding of government partner use cases to identify new topics for, and oversee development of, technical engagement strategies across short- and long-term development horizons. Provide technical oversight on work programs; perform assessments of work program deliverables. Identifies and communicates paths for resolution of issues on work programs to key stakeholders and IQT Leadership. Oversee development of technology architectures and solutions to address AI-related problems faced by IQT's government partners. Coordinates with customers on AI technology adoption strategy in development of multiple work programs in a government partner mission area. Qualifications Minimal Qualifications Due to contractual reasons, U.S. Citizenship is required. Candidates with active top-secret clearance preferred; at a minimum, candidate must meet eligibility requirements for access to classified information. Advanced degree in a science or engineering discipline (or equivalent experience) preferred. Minimum 5 years professional experience with some portion of that time overseeing a technology development effort in a business and/or intelligence environment. Demonstrated expertise in artificial intelligence or machine learning. Previous experience negotiating milestone-based Statements of Work contracts. Preferred Qualifications Demonstrated e xpertise in applied AI/ML, generative and multimodal AI, enterprise search, agentic systems, workflow automation, NLP, or production AI engineering : Experience designing, evaluating, deploying, or securing LLMs, multimodal models, RAG systems, AI agents, or human-AI decision-support tools. Knowledge of AI-enabled threat intelligence and cyber defense, including detection, vulnerability prioritization, incident investigation, and response. Understanding of AI security across data, models, prompts, retrieval, memory, tools, APIs, infrastructure, and third-party components. Familiarity with AI threats such as prompt injection, jailbreaks, unsafe tool use, data or model poisoning, evasion, model extraction, and sensitive-data leakage. Knowledge of agent security, including identity, authorization, least privilege, sandboxing, containment, MCP security, and supply-chain integrity. Experience with AI evaluation, assurance, and red teaming, including threat modeling, adversarial testing, safety evaluations, monitoring, and incident response. Knowledge of AI-enabled security operations, including threat hunting, vulnerability analysis, malware analysis, digital forensics, alert triage, and detection engineering. Familiarity with privacy-preserving AI, including federated learning, differential privacy, secure aggregation, confidential computing, and multiparty computation. Understanding of explainable and auditable AI, including interpretability, uncertainty, evidence traceability, and decision provenance. Experience using generative AI, world models, digital twins, or multi-agent simulations for red teaming, mission rehearsal, synthetic data, and defensive testing. Familiarity with embodied AI, including vision-language-action models, spatial reasoning, robotics, autonomous systems, reinforcement learning, and human-machine teaming. Working knowledge of modern AI architectures, including Transformers, mixture-of-experts, diffusion, state-space, retrieval, multimodal, agentic, and edge AI systems. Understanding of the AI lifecycle, including data preparation, training, adaptation, evaluation, deployment, monitoring, governance, and retirement. Experience with MLOps , LLMOps , or AgentOps practices and supporting production infrastructure. Hands-on experience with Python, JavaScript/TypeScript, Go, or Rust and with cloud, GPU, API, container, or production data environments. Ability to assess emerging AI technologies, separate demonstrated performance from marketing claims, and evaluate mission value, limitations, risks, and adoption barriers. Commitment to continued understanding of new AI technologies and their strategic advantages. Capable of analyzing complex problems including identifying root cause issues, generating a concise summary of analysis; and presenting recommendations for non-technical audiences. Startup or entrepreneurial experience and proven ability to thrive in a non-traditional, entrepreneurial environment. Comfortable presenting complex technology subjects to both technical and non-technical audiences. Prior experience working with the U.S. Intelligence Community. Strong writer: experience in both technical writing and proposal/contract writing is preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PM22 PIbf9d389b17d0-6301
Digital Marketing Manager
Carolina Estate Planning Winston Salem, North Carolina
We are looking for a Digital Marketing Manager who takes initiative, thrives when busy, and can make marketing magic happen. This is not a post-and-pray role. We need someone who owns outcomes - someone who wakes up thinking about how to reach the right families at the right moment and move them to take action. In addition to running our digital marketing channels, you will play a key role in building and nurturing our referral partner network - organizing events and cultivating relationships with other professionals who serve our ideal clients. You will work directly with the firm's Fractional CMO, the firm's Founder, and the Director of Operations to design and execute a marketing engine that drives real, measurable growth. You will also bring deep expertise in artificial intelligence tools to work smarter, produce better content faster, and find opportunities others miss. What We Offer Competitive base salary of $85,000 - $95,000 plus performance-based bonuses Health and wellness benefits (Medical, Dental, Vision, EAP, Life, 401(k) match) Flexible work arrangements - hybrid Direct access to and mentorship from firm leadership, including the Founder and Fractional CMO A culture that values work-life balance and genuinely cares about your personal, professional, and financial growth Learning and development opportunities, including access to training, workshops, and career advancement resources A fast-moving, supportive team where high performers are recognized and rewarded How To Apply We require a completed application consisting of a resume, screening questions on Wizehire, and a detailed cover letter telling us what makes you a star player. If you are chosen for the next round in the interview process, we will send you a written interview to complete. After reading your written interview, we will choose a select few candidates to meet with in-person. Please do not call or visit our offices to inquire about this position! We will notify all applicants at the conclusion of our hiring process. Compensation: $85,000 - $95,000 yearly Responsibilities: Digital Marketing & Paid Advertising Plan, manage, and optimize Facebook Ads and Google Ads to consistently generate qualified estate planning leads Own SEO strategy and ensure our website is always fresh, technically sound, and ranking for the searches that matter most to our ideal clients Manage and grow our social media presence with content that informs, engages, and converts Track, analyze, and report on all campaign and channel performance - and use those insights to continuously optimize results Content Creation & Brand Building Create high-quality legal content, including blogs, website copy, glide paths, email nurture sequences, and educational guides that build trust and drive conversions Lead brand-building efforts across all digital and print channels, ensuring a consistent, compelling voice that resonates with families planning their futures Leverage AI tools (ChatGPT, Claude, Jasper, and others) to accelerate content production, optimize ad copy, analyze performance data, and automate repetitive tasks Seminars & Events Plan and execute live and virtual client seminars - from concept and promotion to logistics and post-event follow-up - that position Carolina Estate Planning as the premier estate planning resource in our market Organize and manage referral partner events, including workshops, appreciation dinners, and networking gatherings that strengthen relationships and drive warm introductions Referral Pipeline & Partner Network Build and maintain a robust referral partner network of financial advisors, CPAs, elder law professionals, wealth managers, senior care providers, and other centers of influence who serve our ideal clients Develop and execute a referral marketing strategy that keeps Carolina Estate Planning top of mind with partners and generates a steady pipeline of qualified introductions Create partner-facing content and communications - newsletters, event invitations, resource kits - that reinforce our value and deepen relationships Track referral activity and partner engagement, and report on the pipeline contribution of the referral channel to firm leadership Qualifications: What Success Looks Like in This Role Ad campaigns that consistently generate qualified leads with a measurable return on ad spend A growing referral partner network that delivers a reliable pipeline of warm introductions month over month Seminar and event seats that fill up, and attendees who convert into clients High-quality legal content that is SEO-optimized, reflects the expertise of our attorneys, and earns genuine trust from readers AI tools are integrated into the marketing workflow in ways that meaningfully save time and improve output quality A brand presence that is recognizable, trusted, and growing across Winston-Salem and the Durham-Chapel Hill market Proactive communication with leadership - you surface opportunities and flag issues before anyone has to ask Who You Are You have 3+ years of hands-on digital marketing experience, ideally in a professional services, legal, or financial services environment You have proven, results-backed experience running paid campaigns on Facebook and Google - you can show us the numbers You are genuinely proficient with AI tools and use them daily to enhance your work - not just as a talking point You have experience building referral relationships or partner networks and understand what it takes to turn a warm connection into a consistent pipeline You are a strong writer who can produce compelling long-form content that is accurate, engaging, and needs minimal editing You have experience planning and promoting events or seminars from concept through post-event follow-up You are data-driven and translate analytics into smarter decisions and better results You thrive in fast-paced, enterprising environments and do not need someone looking over your shoulder About Company At Carolina Estate Planning, we don't just practice law - we make people's lives better. We've built a culture where talented people thrive. That means genuine work-life balance, open and honest feedback, and a leadership team that's invested in your personal, professional, and financial success. Our core values: Integrity - We hold ourselves to the highest ethical standards, always. Everyone Gets Helped - Great legal work ripples outward. We show up fully for every person we encounter - client or not - because we're in the business of making people's lives better. 100% Accountability - We own our actions and our outcomes, no excuses. That standard applies at every level of the firm. Growth Mindset - We're committed to continuous learning and helping every team member reach their full potential. Rigor - The difference between good and exceptional lives in the details. We hold ourselves to a standard that sets us apart. Compensation details: 0 Yearly Salary PIcc20e0cb3f73-1091
08/05/2026
Full time
We are looking for a Digital Marketing Manager who takes initiative, thrives when busy, and can make marketing magic happen. This is not a post-and-pray role. We need someone who owns outcomes - someone who wakes up thinking about how to reach the right families at the right moment and move them to take action. In addition to running our digital marketing channels, you will play a key role in building and nurturing our referral partner network - organizing events and cultivating relationships with other professionals who serve our ideal clients. You will work directly with the firm's Fractional CMO, the firm's Founder, and the Director of Operations to design and execute a marketing engine that drives real, measurable growth. You will also bring deep expertise in artificial intelligence tools to work smarter, produce better content faster, and find opportunities others miss. What We Offer Competitive base salary of $85,000 - $95,000 plus performance-based bonuses Health and wellness benefits (Medical, Dental, Vision, EAP, Life, 401(k) match) Flexible work arrangements - hybrid Direct access to and mentorship from firm leadership, including the Founder and Fractional CMO A culture that values work-life balance and genuinely cares about your personal, professional, and financial growth Learning and development opportunities, including access to training, workshops, and career advancement resources A fast-moving, supportive team where high performers are recognized and rewarded How To Apply We require a completed application consisting of a resume, screening questions on Wizehire, and a detailed cover letter telling us what makes you a star player. If you are chosen for the next round in the interview process, we will send you a written interview to complete. After reading your written interview, we will choose a select few candidates to meet with in-person. Please do not call or visit our offices to inquire about this position! We will notify all applicants at the conclusion of our hiring process. Compensation: $85,000 - $95,000 yearly Responsibilities: Digital Marketing & Paid Advertising Plan, manage, and optimize Facebook Ads and Google Ads to consistently generate qualified estate planning leads Own SEO strategy and ensure our website is always fresh, technically sound, and ranking for the searches that matter most to our ideal clients Manage and grow our social media presence with content that informs, engages, and converts Track, analyze, and report on all campaign and channel performance - and use those insights to continuously optimize results Content Creation & Brand Building Create high-quality legal content, including blogs, website copy, glide paths, email nurture sequences, and educational guides that build trust and drive conversions Lead brand-building efforts across all digital and print channels, ensuring a consistent, compelling voice that resonates with families planning their futures Leverage AI tools (ChatGPT, Claude, Jasper, and others) to accelerate content production, optimize ad copy, analyze performance data, and automate repetitive tasks Seminars & Events Plan and execute live and virtual client seminars - from concept and promotion to logistics and post-event follow-up - that position Carolina Estate Planning as the premier estate planning resource in our market Organize and manage referral partner events, including workshops, appreciation dinners, and networking gatherings that strengthen relationships and drive warm introductions Referral Pipeline & Partner Network Build and maintain a robust referral partner network of financial advisors, CPAs, elder law professionals, wealth managers, senior care providers, and other centers of influence who serve our ideal clients Develop and execute a referral marketing strategy that keeps Carolina Estate Planning top of mind with partners and generates a steady pipeline of qualified introductions Create partner-facing content and communications - newsletters, event invitations, resource kits - that reinforce our value and deepen relationships Track referral activity and partner engagement, and report on the pipeline contribution of the referral channel to firm leadership Qualifications: What Success Looks Like in This Role Ad campaigns that consistently generate qualified leads with a measurable return on ad spend A growing referral partner network that delivers a reliable pipeline of warm introductions month over month Seminar and event seats that fill up, and attendees who convert into clients High-quality legal content that is SEO-optimized, reflects the expertise of our attorneys, and earns genuine trust from readers AI tools are integrated into the marketing workflow in ways that meaningfully save time and improve output quality A brand presence that is recognizable, trusted, and growing across Winston-Salem and the Durham-Chapel Hill market Proactive communication with leadership - you surface opportunities and flag issues before anyone has to ask Who You Are You have 3+ years of hands-on digital marketing experience, ideally in a professional services, legal, or financial services environment You have proven, results-backed experience running paid campaigns on Facebook and Google - you can show us the numbers You are genuinely proficient with AI tools and use them daily to enhance your work - not just as a talking point You have experience building referral relationships or partner networks and understand what it takes to turn a warm connection into a consistent pipeline You are a strong writer who can produce compelling long-form content that is accurate, engaging, and needs minimal editing You have experience planning and promoting events or seminars from concept through post-event follow-up You are data-driven and translate analytics into smarter decisions and better results You thrive in fast-paced, enterprising environments and do not need someone looking over your shoulder About Company At Carolina Estate Planning, we don't just practice law - we make people's lives better. We've built a culture where talented people thrive. That means genuine work-life balance, open and honest feedback, and a leadership team that's invested in your personal, professional, and financial success. Our core values: Integrity - We hold ourselves to the highest ethical standards, always. Everyone Gets Helped - Great legal work ripples outward. We show up fully for every person we encounter - client or not - because we're in the business of making people's lives better. 100% Accountability - We own our actions and our outcomes, no excuses. That standard applies at every level of the firm. Growth Mindset - We're committed to continuous learning and helping every team member reach their full potential. Rigor - The difference between good and exceptional lives in the details. We hold ourselves to a standard that sets us apart. Compensation details: 0 Yearly Salary PIcc20e0cb3f73-1091
Digital Manager of Organic Search & AI Optimization
Dunham & Jones, Attorneys at Law PC Austin, Texas
About the Firm Dunham & Jones is the largest Texas criminal defense firm representing clients across the state for over 35 years. We are hiring a Digital Manager of Organic Search & AI Optimization to assist the firm with its organic visibility across traditional search, local search, and generative AI platforms. This is an in-person position based in our Austin office. What you'll do Organic Search & Local Visibility • Own SEO strategy and execution across the firm's website and all city, county, and practice-area landing pages. • Build and defend rankings for high-intent local searches. • Manage and optimize Google Business Profiles across every firm location, including reviews, categories, service areas, photos, Q&A, and posting cadence. • Maintain citation accuracy and profile quality across legal directories and review platforms (Google, Avvo, Justia, FindLaw, Martindale-Hubbell, Yelp, and similar). • Oversee technical SEO health: site architecture, internal linking, page speed and Core Web Vitals, schema markup (LegalService, Attorney, FAQ, Review), crawlability, and indexation. AI Search & Generative Discovery • Measure and improve the firm's visibility inside AI-driven discovery channels - Google AI Overviews, ChatGPT, Perplexity, Gemini, and emerging assistants. • Structure content, entity data, and citations so the firm is retrievable and quotable by large language models. • Monitor AI-generated answers and correct inaccurate or reputationally damaging representations at the source. • Analyze social and community signals (Reddit, YouTube, TikTok, forums), feed AI answers and search results. • Evaluate, implement, and administer AI tools that support content production, keyword research, competitive monitoring, and intake workflows. Analytics & Reporting • Oversee SEO measurement end to end: build, QA, and maintain dashboards connecting rankings, impressions, visibility, traffic, calls, and signed cases. • Deliver a monthly performance report to firm leadership that translates data into plain-English recommendations and clear priorities - not a wall of metrics. • Identify performance shifts (algorithm updates, competitor moves, technical regressions) quickly, diagnose root cause, and recommend action. • Run competitive analysis against other Texas criminal defense firms: share of voice, SERP features, content gaps, backlink profiles, and AI citation share. • Design and measure experiments - page templates, title structures, schema approaches, content formats - and scale what works. • Maintain a prioritization framework that ties proposed SEO work to expected case value, so the backlog reflects business impact rather than effort. What We're Looking For R equired • 4+ years in SEO, organic growth, or digital marketing analytics, with demonstrated ownership of a site's organic performance. • Knowledge of ranking signals, search algorithms, technical SEO, and local search. • Hands-on experience with Google Search Console, Google Analytics (GA4), Google Business Profile, and at least one enterprise SEO platform (Ahrefs, Semrush, Moz, Screaming Frog, or similar). • Practical experience applying AI tools to marketing work. • Experience with CMS platforms and basic front-end concepts (HTML, structured data, page speed fundamentals). • Self-starter mindset. Preferred • Experience marketing for a lead-generation-driven professional service business. • Familiarity with legal intake and CRM systems, call tracking platforms, and lead attribution. • Multi-location or multi-market local SEO experience. • Working knowledge of SQL, Python, Looker Studio, or Power BI for data extraction and reporting. • Video and social content experience, particularly YouTube and short-form platforms. What We Offer • Competitive salary. • Medical, dental, and vision coverage. • Paid vacation, holidays, and sick leave. • 401(k) with employer match. • Life insurance and disability coverage. • Continuing education and professional development support. • Direct access to firm leadership and real ownership of a function that visibly moves the business. The pay range for this role is: 150,000 - 200,000 USD per year(Austin Office) PI18a40e4e6-
08/05/2026
Full time
About the Firm Dunham & Jones is the largest Texas criminal defense firm representing clients across the state for over 35 years. We are hiring a Digital Manager of Organic Search & AI Optimization to assist the firm with its organic visibility across traditional search, local search, and generative AI platforms. This is an in-person position based in our Austin office. What you'll do Organic Search & Local Visibility • Own SEO strategy and execution across the firm's website and all city, county, and practice-area landing pages. • Build and defend rankings for high-intent local searches. • Manage and optimize Google Business Profiles across every firm location, including reviews, categories, service areas, photos, Q&A, and posting cadence. • Maintain citation accuracy and profile quality across legal directories and review platforms (Google, Avvo, Justia, FindLaw, Martindale-Hubbell, Yelp, and similar). • Oversee technical SEO health: site architecture, internal linking, page speed and Core Web Vitals, schema markup (LegalService, Attorney, FAQ, Review), crawlability, and indexation. AI Search & Generative Discovery • Measure and improve the firm's visibility inside AI-driven discovery channels - Google AI Overviews, ChatGPT, Perplexity, Gemini, and emerging assistants. • Structure content, entity data, and citations so the firm is retrievable and quotable by large language models. • Monitor AI-generated answers and correct inaccurate or reputationally damaging representations at the source. • Analyze social and community signals (Reddit, YouTube, TikTok, forums), feed AI answers and search results. • Evaluate, implement, and administer AI tools that support content production, keyword research, competitive monitoring, and intake workflows. Analytics & Reporting • Oversee SEO measurement end to end: build, QA, and maintain dashboards connecting rankings, impressions, visibility, traffic, calls, and signed cases. • Deliver a monthly performance report to firm leadership that translates data into plain-English recommendations and clear priorities - not a wall of metrics. • Identify performance shifts (algorithm updates, competitor moves, technical regressions) quickly, diagnose root cause, and recommend action. • Run competitive analysis against other Texas criminal defense firms: share of voice, SERP features, content gaps, backlink profiles, and AI citation share. • Design and measure experiments - page templates, title structures, schema approaches, content formats - and scale what works. • Maintain a prioritization framework that ties proposed SEO work to expected case value, so the backlog reflects business impact rather than effort. What We're Looking For R equired • 4+ years in SEO, organic growth, or digital marketing analytics, with demonstrated ownership of a site's organic performance. • Knowledge of ranking signals, search algorithms, technical SEO, and local search. • Hands-on experience with Google Search Console, Google Analytics (GA4), Google Business Profile, and at least one enterprise SEO platform (Ahrefs, Semrush, Moz, Screaming Frog, or similar). • Practical experience applying AI tools to marketing work. • Experience with CMS platforms and basic front-end concepts (HTML, structured data, page speed fundamentals). • Self-starter mindset. Preferred • Experience marketing for a lead-generation-driven professional service business. • Familiarity with legal intake and CRM systems, call tracking platforms, and lead attribution. • Multi-location or multi-market local SEO experience. • Working knowledge of SQL, Python, Looker Studio, or Power BI for data extraction and reporting. • Video and social content experience, particularly YouTube and short-form platforms. What We Offer • Competitive salary. • Medical, dental, and vision coverage. • Paid vacation, holidays, and sick leave. • 401(k) with employer match. • Life insurance and disability coverage. • Continuing education and professional development support. • Direct access to firm leadership and real ownership of a function that visibly moves the business. The pay range for this role is: 150,000 - 200,000 USD per year(Austin Office) PI18a40e4e6-
Jazz Pharmaceuticals
Associate Director, Digital & Web Ops Global Capability Owner
Jazz Pharmaceuticals Philadelphia, Pennsylvania
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz. To power this ambition with both speed and scale, we are embracing a new capability-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes-not just outputs-and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you'll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we're building the right things, in the right way, at the right time. The Global Capability Owner, Digital & Web Ops, provides hands-on capability ownership and strategic direction for the Digital & Web Ops team within the Content Development & Deployment team in Global Customer Experience Operations. Digital & Web Ops encompasses the platforms and capabilities that enable personalized interactions across web, CRM, email, and patient-facing applications, supporting seamless omnichannel experiences. Reporting to the Suite Lead, this role serves as the primary Global Capability leader for the Digital & Web Ops team and partners closely with Tech Leads, development teams, Activation and vendor partners to ensure solutions are aligned with capability priorities and enterprise standards. The Global Capability Digital & Web Ops team builds and evolves the digital channels, content delivery systems, and engagement platforms that deliver personalized, compliant experiences across web, CRM, and patient-facing applications. As the Global Capability Digital & Web Ops Owner, you will have primary accountability for developing the Global Capability, roadmap priorities, governance, and measurable outcomes in collaboration with stakeholders for web CMS capabilities, digital channel enablement capabilities, engagement capabilities, and patient apps, ensuring capabilities deliver meaningful, measurable impact for users and the business. Essential Functions/Responsibilities Key Responsibilities: Global Capability Strategy & Roadmap Ownership Define and articulate the capability vision, and outcomes aligned to global and franchise priorities in collaboration with key stakeholders. Own and continuously evolve the Digital & Web Ops roadmap, making prioritization and trade-off decisions to add the most value based upon user feedback. Translate business needs into capability solutions with measurable success metrics that drive impact across franchises and the business. Define and standardize channel activation frameworks across email, web, media, patient applications, and other engagement touchpoints. Own web governance and content management across branded and unbranded properties (standards, templates, publishing workflows, compliance). Collaboration Connect business stakeholders and the Digital & Web Ops global capability team, ensuring requirements are clearly defined and aligned to strategically important business outcomes and success metrics. Partner closely with the Tech Lead to align business priorities with technical feasibility and delivery sequencing, ensuring trade-offs support agreed business outcomes. Partner closely with the Suite Lead to align capability priorities, scope and roadmap decisions with team-level business objectives, ensuring consistent focus on enterprise outcomes and value delivery. Define clear capability requirements, user stories, and acceptance criteria to enable efficient execution and alignment with business partner activity needs. Partner across the Customer Experience Organization to ensure seamless integration and influence ongoing capability evolution to support scalability, flexibility, and compliance requirements. Maximize enterprise commercial ROI by delivering integrated omnichannel performance insights that inform budget allocation, channel optimization, and portfolio prioritization decisions for senior leadership. Partner with Activation Leads as the primary interface for new capabilities, aligning on priorities and driving adoption of new capabilities across franchises and functions. User-Centered Solution Development Leverage user insights and engagement data to shape Digital & Web Ops capabilities that drive an improved customer experience (for both internal and external users). Lead discovery efforts, engaging directly with users and key stakeholders to deeply understand their needs, validate business value, and assess technical feasibility prior to development. Delivery, Optimization & Value Realization Partner across Global Capability teams to deliver scalable, reusable Digital & Web Ops capabilities. Monitor capability adoption, outcome KPIs and engagement metrics to inform backlog prioritization and continuous improvement. Develop and manage documentation (PRDs, user stories, discovery artifacts), and sprint planning in partnership with the Tech Lead and development teams. Drive experimentation to improve Web CMS Capability, Digital Channel Enablement Capabilities, Engagement Capabilities, and Patient Apps outcomes. Leverage outcome metrics to articulate the capability's value proposition and its impact, promoting capability awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation. Required Knowledge, Skills, and Abilities Technical Skills Experience designing scalable capability frameworks, prioritization logic, and governance standards. Strong understanding of web content management systems (e.g., Drupal), digital channel enablement tools (e.g., SEO/SEM, social media), and patient-facing digital applications. Knowledge of digital channel activation, web governance, CRM-driven personalization, and compliant digital engagement frameworks, including how platform configuration and integration design impact campaign execution, patient journey continuity, and engagement quality. Experience working within Agile product development and product operating models. Experience with tools such as JIRA, Confluence, or similar product management and collaboration platforms. Experience using AI, automation, or agentic workflows to enhance learning design, delivery, or learning operations Experience partnering with end users across product discovery, design, and deployment. Business Skills Customer Journey Understanding - ability to see customer's end-to-end experience clearly and use it on an ongoing basis for go to market strategic, tactical and measurement decisions, while anticipating needs across touchpoints. Make practical decisions that improve journey and outcomes. Cross functional Matrix Collaboration - ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed - supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions. Problem Solving - ability to break down complexity, identify root causes, and experiment with solutions using an adaptive, learning oriented approach. Managing Competing Priorities - ability to navigate shifting demands with clarity and adaptability, focusing effort where it creates the greatest future impact while keeping work moving. Decision Making - ability to make transparent, criteria-based decisions by weighing options, risks, and implications and aligning others around the path forward. Continuous Improvement - ability to regularly improve processes/products through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo. Required/Preferred Education and Licenses Qualifications: Bachelor's degree in business, technology, marketing, science . click apply for full job details
08/05/2026
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz. To power this ambition with both speed and scale, we are embracing a new capability-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes-not just outputs-and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you'll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we're building the right things, in the right way, at the right time. The Global Capability Owner, Digital & Web Ops, provides hands-on capability ownership and strategic direction for the Digital & Web Ops team within the Content Development & Deployment team in Global Customer Experience Operations. Digital & Web Ops encompasses the platforms and capabilities that enable personalized interactions across web, CRM, email, and patient-facing applications, supporting seamless omnichannel experiences. Reporting to the Suite Lead, this role serves as the primary Global Capability leader for the Digital & Web Ops team and partners closely with Tech Leads, development teams, Activation and vendor partners to ensure solutions are aligned with capability priorities and enterprise standards. The Global Capability Digital & Web Ops team builds and evolves the digital channels, content delivery systems, and engagement platforms that deliver personalized, compliant experiences across web, CRM, and patient-facing applications. As the Global Capability Digital & Web Ops Owner, you will have primary accountability for developing the Global Capability, roadmap priorities, governance, and measurable outcomes in collaboration with stakeholders for web CMS capabilities, digital channel enablement capabilities, engagement capabilities, and patient apps, ensuring capabilities deliver meaningful, measurable impact for users and the business. Essential Functions/Responsibilities Key Responsibilities: Global Capability Strategy & Roadmap Ownership Define and articulate the capability vision, and outcomes aligned to global and franchise priorities in collaboration with key stakeholders. Own and continuously evolve the Digital & Web Ops roadmap, making prioritization and trade-off decisions to add the most value based upon user feedback. Translate business needs into capability solutions with measurable success metrics that drive impact across franchises and the business. Define and standardize channel activation frameworks across email, web, media, patient applications, and other engagement touchpoints. Own web governance and content management across branded and unbranded properties (standards, templates, publishing workflows, compliance). Collaboration Connect business stakeholders and the Digital & Web Ops global capability team, ensuring requirements are clearly defined and aligned to strategically important business outcomes and success metrics. Partner closely with the Tech Lead to align business priorities with technical feasibility and delivery sequencing, ensuring trade-offs support agreed business outcomes. Partner closely with the Suite Lead to align capability priorities, scope and roadmap decisions with team-level business objectives, ensuring consistent focus on enterprise outcomes and value delivery. Define clear capability requirements, user stories, and acceptance criteria to enable efficient execution and alignment with business partner activity needs. Partner across the Customer Experience Organization to ensure seamless integration and influence ongoing capability evolution to support scalability, flexibility, and compliance requirements. Maximize enterprise commercial ROI by delivering integrated omnichannel performance insights that inform budget allocation, channel optimization, and portfolio prioritization decisions for senior leadership. Partner with Activation Leads as the primary interface for new capabilities, aligning on priorities and driving adoption of new capabilities across franchises and functions. User-Centered Solution Development Leverage user insights and engagement data to shape Digital & Web Ops capabilities that drive an improved customer experience (for both internal and external users). Lead discovery efforts, engaging directly with users and key stakeholders to deeply understand their needs, validate business value, and assess technical feasibility prior to development. Delivery, Optimization & Value Realization Partner across Global Capability teams to deliver scalable, reusable Digital & Web Ops capabilities. Monitor capability adoption, outcome KPIs and engagement metrics to inform backlog prioritization and continuous improvement. Develop and manage documentation (PRDs, user stories, discovery artifacts), and sprint planning in partnership with the Tech Lead and development teams. Drive experimentation to improve Web CMS Capability, Digital Channel Enablement Capabilities, Engagement Capabilities, and Patient Apps outcomes. Leverage outcome metrics to articulate the capability's value proposition and its impact, promoting capability awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation. Required Knowledge, Skills, and Abilities Technical Skills Experience designing scalable capability frameworks, prioritization logic, and governance standards. Strong understanding of web content management systems (e.g., Drupal), digital channel enablement tools (e.g., SEO/SEM, social media), and patient-facing digital applications. Knowledge of digital channel activation, web governance, CRM-driven personalization, and compliant digital engagement frameworks, including how platform configuration and integration design impact campaign execution, patient journey continuity, and engagement quality. Experience working within Agile product development and product operating models. Experience with tools such as JIRA, Confluence, or similar product management and collaboration platforms. Experience using AI, automation, or agentic workflows to enhance learning design, delivery, or learning operations Experience partnering with end users across product discovery, design, and deployment. Business Skills Customer Journey Understanding - ability to see customer's end-to-end experience clearly and use it on an ongoing basis for go to market strategic, tactical and measurement decisions, while anticipating needs across touchpoints. Make practical decisions that improve journey and outcomes. Cross functional Matrix Collaboration - ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed - supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions. Problem Solving - ability to break down complexity, identify root causes, and experiment with solutions using an adaptive, learning oriented approach. Managing Competing Priorities - ability to navigate shifting demands with clarity and adaptability, focusing effort where it creates the greatest future impact while keeping work moving. Decision Making - ability to make transparent, criteria-based decisions by weighing options, risks, and implications and aligning others around the path forward. Continuous Improvement - ability to regularly improve processes/products through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo. Required/Preferred Education and Licenses Qualifications: Bachelor's degree in business, technology, marketing, science . click apply for full job details
E-Commerce Department Merchandise Manager (On-Site)
Ace Hardware Corporation Oak Brook, Illinois
About This Role As the E-Commerce Department Merchandise Manager , you will lead online assortment strategy, development, and execution for assigned product categories across business to consumer and business to business channels. You will guide a merchant team responsible for profitable sales growth, gross profit, margin rate, digital assortment expansion, vendor partnerships, dropship assortment growth, pricing, promotional planning, and customer experience on and affiliate channels. Reporting to the Head of E-Commerce, Digital Marketing and Innovation Strategy, you will partner across merchandising, digital marketing, ecommerce operations, inventory, consumer marketing, retail operations, and the Ace Care Center to deliver consumer relevant, high quality, differentiated assortments for Ace retailers and customers. What You'll Do: Lead online assortment strategy, product selection, pricing, placement, and category growth plans Oversee sales, gross profit, margin rate, key performance indicators, and three-year category strategies Build, coach, and develop a merchant team while attracting and retaining strong talent Manage vendor partnerships, dropship expansion, rebates, return allowances, and promotional funding Partner across merchandising, digital marketing, ecommerce operations, inventory, consumer marketing, and retail operations Improve customer path to purchase through taxonomy, category pages, search results, vendor links, search engine marketing, and search engine optimization Lead online promotional planning, advertised item schedules, pricing concessions, vendor credits, and retailer communication Support inventory planning, supply chain coordination, retailer touchpoints, and Ace Care Center training Who You Are: You are a strategic ecommerce merchandising leader who uses data, market insight, and vendor relationships to grow profitable digital assortments. You lead through collaboration, clarity, and accountability while developing teams and influencing partners. Required Skills: 10 or more years of digital or E-Commerce experience 5 or more years managing product categories Experience leading and developing merchant teams Strong strategic thinking, financial acumen, business judgment, and decision making Experience managing online assortment strategy, pricing, product placement, promotions, and profitability Strong vendor negotiation, relationship management, and partnership skills Excellent problem solving, communication, interpersonal, and follow through skills Proficiency with Microsoft Outlook, Word, Excel, Access, and PowerPoint, with ability to travel up to 25 percent Preferred Skills: Experience with dropship programs, site merchandising, digital marketing channels, and ecommerce customer experience improvements Experience supporting both business to consumer and business to business ecommerce strategies WORK AUTHORIZATION: This position is not eligible for employment visa sponsorship now or in the future. Compensation Details: $158400 - $205950 per year Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand. In addition to providing our employees a great culture, Ace also offers competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including: Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!) Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation Comprehensive health coverage (medical, dental, vision and disability - up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire Company Car, phone and fuel card are provided for field-based positions Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities - and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children's Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review We know the work environment matters. That's why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more! Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more Birth/Adoption bonding paid time off Adoption cost reimbursement Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events Identity theft protection Benefits are provided in compliance with applicable policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert We want to hear from you! When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets. Equal Opportunity Employer Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
08/05/2026
Full time
About This Role As the E-Commerce Department Merchandise Manager , you will lead online assortment strategy, development, and execution for assigned product categories across business to consumer and business to business channels. You will guide a merchant team responsible for profitable sales growth, gross profit, margin rate, digital assortment expansion, vendor partnerships, dropship assortment growth, pricing, promotional planning, and customer experience on and affiliate channels. Reporting to the Head of E-Commerce, Digital Marketing and Innovation Strategy, you will partner across merchandising, digital marketing, ecommerce operations, inventory, consumer marketing, retail operations, and the Ace Care Center to deliver consumer relevant, high quality, differentiated assortments for Ace retailers and customers. What You'll Do: Lead online assortment strategy, product selection, pricing, placement, and category growth plans Oversee sales, gross profit, margin rate, key performance indicators, and three-year category strategies Build, coach, and develop a merchant team while attracting and retaining strong talent Manage vendor partnerships, dropship expansion, rebates, return allowances, and promotional funding Partner across merchandising, digital marketing, ecommerce operations, inventory, consumer marketing, and retail operations Improve customer path to purchase through taxonomy, category pages, search results, vendor links, search engine marketing, and search engine optimization Lead online promotional planning, advertised item schedules, pricing concessions, vendor credits, and retailer communication Support inventory planning, supply chain coordination, retailer touchpoints, and Ace Care Center training Who You Are: You are a strategic ecommerce merchandising leader who uses data, market insight, and vendor relationships to grow profitable digital assortments. You lead through collaboration, clarity, and accountability while developing teams and influencing partners. Required Skills: 10 or more years of digital or E-Commerce experience 5 or more years managing product categories Experience leading and developing merchant teams Strong strategic thinking, financial acumen, business judgment, and decision making Experience managing online assortment strategy, pricing, product placement, promotions, and profitability Strong vendor negotiation, relationship management, and partnership skills Excellent problem solving, communication, interpersonal, and follow through skills Proficiency with Microsoft Outlook, Word, Excel, Access, and PowerPoint, with ability to travel up to 25 percent Preferred Skills: Experience with dropship programs, site merchandising, digital marketing channels, and ecommerce customer experience improvements Experience supporting both business to consumer and business to business ecommerce strategies WORK AUTHORIZATION: This position is not eligible for employment visa sponsorship now or in the future. Compensation Details: $158400 - $205950 per year Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand. In addition to providing our employees a great culture, Ace also offers competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including: Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!) Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation Comprehensive health coverage (medical, dental, vision and disability - up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire Company Car, phone and fuel card are provided for field-based positions Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities - and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children's Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review We know the work environment matters. That's why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more! Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more Birth/Adoption bonding paid time off Adoption cost reimbursement Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events Identity theft protection Benefits are provided in compliance with applicable policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert We want to hear from you! When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets. Equal Opportunity Employer Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Director of Technology Sales and Sourcing
Securis Chantilly, Virginia
Position Title: Director of Technology Sales and Sourcing Location: In-person - Chantilly, VirginiaReports To: EVP of ITADEmployment Type: Full-Time, On-site Role About Securis Securis is a fast-growing, mission-driven IT Asset Disposition (ITAD) company built on a foundation of integrity, innovation, and service. Guided by Christian values, we are committed to serving our employees, clients, and partners with the same honesty, accountability, and compassion that Jesus modeled for His people. Our team is close-knit, collaborative, and driven by both high performance and meaningful purpose. As we scale toward our goal of $25 million in revenue by 2030, Securis is investing in building a best-in-class ITAD operation that maximizes asset value and drives growth in the secondary market. With increasing demand for refurbished technology and strong market tailwinds, Securis is positioned for significant expansion. We are seeking high-performing individuals who are ready to win in a competitive market, build strong networks, and drive measurable revenue impact from day one. Our Core Focus and Values: At Securis, our Core Focus is to serve employees, clients, and vendors like Jesus served His People. Our Core Values guide our work, our culture, and our success: Helps First: Put the team first. Fun: Have the right attitude and stay positive. Hungry: Have big goals and want to conquer the world. Humbly Confident: Be humble and also be confident. Work-Life Harmony: Both are important and must be in balance. Coachable: Always learning. Innovative: Question everything. Look for new ways. Benefits: We offer a competitive compensation package, including: Competitive base salary + commissionsHealth, Vision, and Dental Insurance401K 8 Paid Holidays3 Weeks Paid Time Off (PTO) Position Summary The Director of Technology Sales and Sourcing is the executive leader responsible for the entire revenue engine of the ITAD division. Reporting directly to the ITAD EVP, you will sit on the divisional leadership team and own the Asset Acquisitions & Sales function on our Accountability Chart. This role requires a highly strategic visionary who understands the full lifecycle of secondary-market IT hardware. You are the architect of our arbitrage and remarketing engine. You will dictate our sourcing strategy to buy the right equipment, and you will design our omnichannel distribution strategy to sell it through the most profitable avenues. A major focus of this role will be spearheading the strategic expansion of our direct-to-consumer (DTC) digital brand, particularly through a comprehensive evolution of our Shopify platform. You will Lead, Manage, and hold Accountable (LMA) a core team, while actively designing and building out the future organizational structure required to scale the division. What You Will Do: Departmental Leadership Lead, coach, and develop the Asset Acquisition and Sales team, including the Sr. ITAD Buyer, E-commerce Manager/ITAD Support, and ITAD E-commerce Listers.Build a high-performing team by recruiting, hiring, developing, and retaining top talent as the department grows.Establish clear goals, performance expectations, and accountability while fostering a culture of collaboration, continuous improvement, and operational excellence.Evaluate organizational needs and recommend changes to team structure, roles, and responsibilities to support business growth.Develop, document, and continuously improve cross-functional processes that align with ITAD Operations, Technology Support, and other departments to maximize efficiency and scalability.Digital Brand & E-Commerce StrategyLead the growth and evolution of Securis' direct-to-consumer (DTC) e-commerce business, continuously improving the Shopify platform to enhance the customer experience, increase conversions, and drive revenue.Develop and execute strategies to expand Securis' presence across online marketplaces, including Amazon, eBay, Back Market, and emerging sales channels.Optimize product listings, pricing, merchandising, and digital marketing initiatives to maximize sales performance and profitability.Strengthen the Securis digital brand by delivering a consistent, high-quality customer experience that builds trust, encourages repeat business, and supports long-term growth.Evaluate new technologies, platforms, and market opportunities that expand Securis' online reach and competitive position.Pricing & ProfitabilityDevelop pricing strategies and decision frameworks that maximize the value of inbound IT assets across retail, e-commerce, wholesale, and broker channels.Determine the most profitable sales channel for each asset by balancing gross margin, inventory velocity, and market demand.Review and approve high-value purchases and sales to ensure transactions meet profitability objectives.Monitor secondary-market trends and adjust purchasing strategies, pricing, and inventory allocation to remain competitive and maximize returns.Analyze market conditions, product demand, and pricing data to support informed buying and selling decisions.Business DevelopmentDevelop and execute sourcing strategies that drive the acquisition of high-value IT assets aligned with market demand and company objectives.Partner with the Sr. ITAD Buyer to identify high-demand asset categories and implement targeted sourcing initiatives through enterprise clients, brokers, and strategic partners.Build and strengthen relationships with key suppliers, wholesale buyers, brokers, and strategic vendors to expand sourcing opportunities and increase sales.Identify and develop new business opportunities that support long-term revenue growth and expand Securis' market presence.Lead negotiations and oversee high-value purchasing and sales opportunities to maximize profitability and strengthen strategic partnerships. What You'll Bring: Required Qualifications7-10+ years of progressive leadership experience in IT Asset Disposition (ITAD), e-commerce, IT hardware sales, secondary market electronics, or a related industry.Proven success leading and growing e-commerce operations, including direct-to-consumer (DTC) websites and online marketplaces.Strong understanding of IT hardware valuation, secondary markets, wholesale distribution, and multi-channel sales strategies.Demonstrated experience leading, developing, and growing high-performing sales, purchasing, or e-commerce teams.Experience creating and implementing business strategies that drive revenue growth, improve profitability, and increase operational efficiency.Strong financial and analytical skills with the ability to make data-driven decisions regarding purchasing, pricing, inventory, and sales.Excellent communication, negotiation, and relationship-building skills with customers, suppliers, and strategic partners.Preferred QualificationsExperience with Shopify or Shopify Plus.Experience selling through Amazon, eBay, Back Market, or other online marketplaces.Experience working within the Entrepreneurial Operating System (EOS/Traction).Bachelor's degree in Business, Marketing, Supply Chain, Finance, or a related field. Join Us: If you're a strategic leader with a passion for building high-performing teams, growing e-commerce and sales operations, and maximizing the value of IT assets, Securis offers the opportunity to make a lasting impact. Join us as we continue to build a best-in-class ITAD organization. Learn more about our mission and how we serve our clients, employees, and communities at . PI6fedd35d0ee2-6031
08/03/2026
Full time
Position Title: Director of Technology Sales and Sourcing Location: In-person - Chantilly, VirginiaReports To: EVP of ITADEmployment Type: Full-Time, On-site Role About Securis Securis is a fast-growing, mission-driven IT Asset Disposition (ITAD) company built on a foundation of integrity, innovation, and service. Guided by Christian values, we are committed to serving our employees, clients, and partners with the same honesty, accountability, and compassion that Jesus modeled for His people. Our team is close-knit, collaborative, and driven by both high performance and meaningful purpose. As we scale toward our goal of $25 million in revenue by 2030, Securis is investing in building a best-in-class ITAD operation that maximizes asset value and drives growth in the secondary market. With increasing demand for refurbished technology and strong market tailwinds, Securis is positioned for significant expansion. We are seeking high-performing individuals who are ready to win in a competitive market, build strong networks, and drive measurable revenue impact from day one. Our Core Focus and Values: At Securis, our Core Focus is to serve employees, clients, and vendors like Jesus served His People. Our Core Values guide our work, our culture, and our success: Helps First: Put the team first. Fun: Have the right attitude and stay positive. Hungry: Have big goals and want to conquer the world. Humbly Confident: Be humble and also be confident. Work-Life Harmony: Both are important and must be in balance. Coachable: Always learning. Innovative: Question everything. Look for new ways. Benefits: We offer a competitive compensation package, including: Competitive base salary + commissionsHealth, Vision, and Dental Insurance401K 8 Paid Holidays3 Weeks Paid Time Off (PTO) Position Summary The Director of Technology Sales and Sourcing is the executive leader responsible for the entire revenue engine of the ITAD division. Reporting directly to the ITAD EVP, you will sit on the divisional leadership team and own the Asset Acquisitions & Sales function on our Accountability Chart. This role requires a highly strategic visionary who understands the full lifecycle of secondary-market IT hardware. You are the architect of our arbitrage and remarketing engine. You will dictate our sourcing strategy to buy the right equipment, and you will design our omnichannel distribution strategy to sell it through the most profitable avenues. A major focus of this role will be spearheading the strategic expansion of our direct-to-consumer (DTC) digital brand, particularly through a comprehensive evolution of our Shopify platform. You will Lead, Manage, and hold Accountable (LMA) a core team, while actively designing and building out the future organizational structure required to scale the division. What You Will Do: Departmental Leadership Lead, coach, and develop the Asset Acquisition and Sales team, including the Sr. ITAD Buyer, E-commerce Manager/ITAD Support, and ITAD E-commerce Listers.Build a high-performing team by recruiting, hiring, developing, and retaining top talent as the department grows.Establish clear goals, performance expectations, and accountability while fostering a culture of collaboration, continuous improvement, and operational excellence.Evaluate organizational needs and recommend changes to team structure, roles, and responsibilities to support business growth.Develop, document, and continuously improve cross-functional processes that align with ITAD Operations, Technology Support, and other departments to maximize efficiency and scalability.Digital Brand & E-Commerce StrategyLead the growth and evolution of Securis' direct-to-consumer (DTC) e-commerce business, continuously improving the Shopify platform to enhance the customer experience, increase conversions, and drive revenue.Develop and execute strategies to expand Securis' presence across online marketplaces, including Amazon, eBay, Back Market, and emerging sales channels.Optimize product listings, pricing, merchandising, and digital marketing initiatives to maximize sales performance and profitability.Strengthen the Securis digital brand by delivering a consistent, high-quality customer experience that builds trust, encourages repeat business, and supports long-term growth.Evaluate new technologies, platforms, and market opportunities that expand Securis' online reach and competitive position.Pricing & ProfitabilityDevelop pricing strategies and decision frameworks that maximize the value of inbound IT assets across retail, e-commerce, wholesale, and broker channels.Determine the most profitable sales channel for each asset by balancing gross margin, inventory velocity, and market demand.Review and approve high-value purchases and sales to ensure transactions meet profitability objectives.Monitor secondary-market trends and adjust purchasing strategies, pricing, and inventory allocation to remain competitive and maximize returns.Analyze market conditions, product demand, and pricing data to support informed buying and selling decisions.Business DevelopmentDevelop and execute sourcing strategies that drive the acquisition of high-value IT assets aligned with market demand and company objectives.Partner with the Sr. ITAD Buyer to identify high-demand asset categories and implement targeted sourcing initiatives through enterprise clients, brokers, and strategic partners.Build and strengthen relationships with key suppliers, wholesale buyers, brokers, and strategic vendors to expand sourcing opportunities and increase sales.Identify and develop new business opportunities that support long-term revenue growth and expand Securis' market presence.Lead negotiations and oversee high-value purchasing and sales opportunities to maximize profitability and strengthen strategic partnerships. What You'll Bring: Required Qualifications7-10+ years of progressive leadership experience in IT Asset Disposition (ITAD), e-commerce, IT hardware sales, secondary market electronics, or a related industry.Proven success leading and growing e-commerce operations, including direct-to-consumer (DTC) websites and online marketplaces.Strong understanding of IT hardware valuation, secondary markets, wholesale distribution, and multi-channel sales strategies.Demonstrated experience leading, developing, and growing high-performing sales, purchasing, or e-commerce teams.Experience creating and implementing business strategies that drive revenue growth, improve profitability, and increase operational efficiency.Strong financial and analytical skills with the ability to make data-driven decisions regarding purchasing, pricing, inventory, and sales.Excellent communication, negotiation, and relationship-building skills with customers, suppliers, and strategic partners.Preferred QualificationsExperience with Shopify or Shopify Plus.Experience selling through Amazon, eBay, Back Market, or other online marketplaces.Experience working within the Entrepreneurial Operating System (EOS/Traction).Bachelor's degree in Business, Marketing, Supply Chain, Finance, or a related field. Join Us: If you're a strategic leader with a passion for building high-performing teams, growing e-commerce and sales operations, and maximizing the value of IT assets, Securis offers the opportunity to make a lasting impact. Join us as we continue to build a best-in-class ITAD organization. Learn more about our mission and how we serve our clients, employees, and communities at . PI6fedd35d0ee2-6031
Sr. Director, Brand, Marketing & Revenue
National Council on Aging Arlington, Virginia
National Council on Aging Join Our Mission. Shape the Future. At NCOA, we are on a mission to create the conditions for all to age well in America-today and into the future. Every day, we work to improve the lives of millions of older adults through innovative programs, trusted advocacy, strategic partnerships, and evidence-based solutions that advance health, economic security, and equity. We are seeking a dynamic, visionary Senior Director, Brand, Marketing & Revenue to bring their expertise, creativity, and strategic leadership to help drive our mission while embodying NCOA's core values of Caring for All, Collaboration, Innovation, Integrity, and Respect . This is an exceptional opportunity for a transformational marketing leader to shape how NCOA is recognized, experienced, and supported by stakeholders across the country. The ideal candidate is an innovative and results-oriented executive who thrives at the intersection of strategy, storytelling, brand leadership, and revenue generation. They will champion a unified brand vision, cultivate meaningful engagement with key audiences, and leverage data-driven marketing strategies to expand NCOA's reach, deepen stakeholder relationships, and fuel sustainable organizational growth. If you are passionate about using the power of marketing and communications to create measurable social impact, we invite you to join us in transforming the future of aging in America. POSITION SUMMARY The Senior Director, Brand, Marketing & Revenue serves as NCOA's senior-most marketing leader, responsible for developing and executing an integrated brand, marketing, and revenue growth strategy that advances the organization's mission and supports the expansion of diversified, non-federal revenue. This role provides strategic leadership over NCOA's brand identity, marketing initiatives, digital engagement, content strategy, and external affairs, ensuring that all communications and audience engagement efforts strengthen the organization's visibility, influence, and philanthropic impact. Reporting to the Chief Development Officer and working in close partnership with the Senior Director, Development, this position aligns marketing strategy with fundraising priorities to drive donor acquisition and retention, increase brand awareness, deepen stakeholder engagement, and support organizational growth. This executive leadership role requires a strategic, data-informed marketing professional who can translate organizational priorities into compelling brand experiences and integrated campaigns that inspire donors, corporate partners, policymakers, advocates, and the public to engage with and invest in NCOA's mission. The Senior Director is accountable for leveraging marketing as a strategic driver of revenue, organizational influence, and long-term sustainability. KEY RESPONSIBILITIES 1. Brand Strategy & Identity Own and evolve NCOA's brand identity, voice, and visual standards across all channels and audience segments. Ensure brand consistency and integrity across all Advancement outputs - digital, editorial, PR, social, email, and direct marketing. Lead the development of a brand strategy that builds public trust, elevates NCOA's national profile, and drives donor acquisition and retention. Serve as NCOA's senior brand steward, advising the CDO, CEO, and Board on brand positioning and reputation management. 2. Integrated Marketing & Revenue Strategy Build and lead an integrated marketing strategy that aligns brand, content, digital, and external communications in service of NCOA's non-federal revenue targets. Work in close partnership with the Senior Director, Development to ensure marketing strategy is directly supporting fundraising campaigns, donor journeys, and corporate partnership development. Develop and oversee NCOA's marketing calendar, ensuring campaigns are sequenced, resourced, and measured effectively. Drive donor acquisition and retention through sophisticated, multi-channel marketing strategies that speak to NCOA's diverse audiences. 3. Team Leadership Provide strategic direction, operational oversight, and executive sponsorship to teams. Set clear performance expectations, foster a culture of bold ambition and continuous improvement, and ensure each team has what it needs to deliver at the highest level. Lead talent development and succession planning within the Brand, Marketing & Revenue pillar in partnership with People Operations. 4. Board & Executive Engagement Serve as the Advancement Division's primary marketing voice in executive and board-level conversations. Develop and present marketing strategy and performance updates to the Board of Directors and its relevant committees. Partner with the incoming Board Chair and other board members with marketing expertise to align NCOA's marketing direction with board priorities and expectations. 5. Performance & Accountability Establish a rigorous performance measurement framework for the Brand, Marketing & Revenue pillar, with clear KPIs tied to brand awareness, audience growth, marketing-attributed revenue, and campaign performance. Lead regular performance reviews across teams and report progress to the CDO. Drive a culture of data-informed decision-making and continuous optimization. PROFESSIONAL EXPERIENCE/QUALIFICATIONS 15+ years of progressive experience in brand, marketing, or integrated communications leadership, with at least 5 years in a senior leadership role. Demonstrated success building or transforming a brand and driving measurable revenue through marketing strategy. Proven ability to lead multi-team organizations across diverse marketing disciplines. Deep expertise in digital marketing, content strategy, and public relations, with the ability to provide strategic oversight across all three. Experience working in or closely with a fundraising or development function, with a strong understanding of how marketing drives philanthropic revenue. Exceptional written and verbal communication skills; ability to present compellingly to executive and board audiences. Experience working with or presenting to a board of directors, particularly board members with marketing or corporate backgrounds. Bachelor's degree required; advanced degree in marketing, communications, or business strongly preferred. Experience in nonprofit, health, or mission-driven sectors a plus. Familiarity with aging, health equity, or economic justice sectors a plus. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Frequently required to sit or use a standing desk. Occasionally required to walk. Occasionally required to reach with hands and arms. Frequently required to talk or listen. Occasionally required to bend, lift, or climb stairs. Occasionally required to lift light weights (less than 25 pounds) WORK ENVIRONMENT Primarily office-based in Arlington, VA, with a hybrid schedule. Regular travel required for board meetings, donor engagements, conferences, and partner meetings. The noise level in the work environment usually is moderate. Ready to Make an Impact? If you are a strategic, mission-driven leader with a passion for advancing philanthropy and creating meaningful change, we encourage you to apply. Interested candidates should submit a cover letter and resume through the application link provided. Applications submitted without a cover letter will not be considered. Please note that we are unable to accept phone calls regarding this position. NCOA is committed to providing competitive and equitable compensation. The salary range published in this job posting reflects the market range for positions based in the Washington, DC, Maryland, and Virginia (DMV) region. Because NCOA employs staff in multiple states, compensation may vary based on an employee's primary work location through our geographic pay structure. Geographic differentials are established using regional labor market data to ensure competitive and equitable pay across locations. Final starting salary will be determined based on the employee's work location, relevant experience, education, qualifications, and internal equity. NCOA is proud to be an Equal Opportunity Employer and is committed to fostering an equitable, inclusive, and respectful workplace where everyone has the opportunity to thrive. Compensation details: 00 Yearly Salary PIfd5eaccf5-
08/02/2026
Full time
National Council on Aging Join Our Mission. Shape the Future. At NCOA, we are on a mission to create the conditions for all to age well in America-today and into the future. Every day, we work to improve the lives of millions of older adults through innovative programs, trusted advocacy, strategic partnerships, and evidence-based solutions that advance health, economic security, and equity. We are seeking a dynamic, visionary Senior Director, Brand, Marketing & Revenue to bring their expertise, creativity, and strategic leadership to help drive our mission while embodying NCOA's core values of Caring for All, Collaboration, Innovation, Integrity, and Respect . This is an exceptional opportunity for a transformational marketing leader to shape how NCOA is recognized, experienced, and supported by stakeholders across the country. The ideal candidate is an innovative and results-oriented executive who thrives at the intersection of strategy, storytelling, brand leadership, and revenue generation. They will champion a unified brand vision, cultivate meaningful engagement with key audiences, and leverage data-driven marketing strategies to expand NCOA's reach, deepen stakeholder relationships, and fuel sustainable organizational growth. If you are passionate about using the power of marketing and communications to create measurable social impact, we invite you to join us in transforming the future of aging in America. POSITION SUMMARY The Senior Director, Brand, Marketing & Revenue serves as NCOA's senior-most marketing leader, responsible for developing and executing an integrated brand, marketing, and revenue growth strategy that advances the organization's mission and supports the expansion of diversified, non-federal revenue. This role provides strategic leadership over NCOA's brand identity, marketing initiatives, digital engagement, content strategy, and external affairs, ensuring that all communications and audience engagement efforts strengthen the organization's visibility, influence, and philanthropic impact. Reporting to the Chief Development Officer and working in close partnership with the Senior Director, Development, this position aligns marketing strategy with fundraising priorities to drive donor acquisition and retention, increase brand awareness, deepen stakeholder engagement, and support organizational growth. This executive leadership role requires a strategic, data-informed marketing professional who can translate organizational priorities into compelling brand experiences and integrated campaigns that inspire donors, corporate partners, policymakers, advocates, and the public to engage with and invest in NCOA's mission. The Senior Director is accountable for leveraging marketing as a strategic driver of revenue, organizational influence, and long-term sustainability. KEY RESPONSIBILITIES 1. Brand Strategy & Identity Own and evolve NCOA's brand identity, voice, and visual standards across all channels and audience segments. Ensure brand consistency and integrity across all Advancement outputs - digital, editorial, PR, social, email, and direct marketing. Lead the development of a brand strategy that builds public trust, elevates NCOA's national profile, and drives donor acquisition and retention. Serve as NCOA's senior brand steward, advising the CDO, CEO, and Board on brand positioning and reputation management. 2. Integrated Marketing & Revenue Strategy Build and lead an integrated marketing strategy that aligns brand, content, digital, and external communications in service of NCOA's non-federal revenue targets. Work in close partnership with the Senior Director, Development to ensure marketing strategy is directly supporting fundraising campaigns, donor journeys, and corporate partnership development. Develop and oversee NCOA's marketing calendar, ensuring campaigns are sequenced, resourced, and measured effectively. Drive donor acquisition and retention through sophisticated, multi-channel marketing strategies that speak to NCOA's diverse audiences. 3. Team Leadership Provide strategic direction, operational oversight, and executive sponsorship to teams. Set clear performance expectations, foster a culture of bold ambition and continuous improvement, and ensure each team has what it needs to deliver at the highest level. Lead talent development and succession planning within the Brand, Marketing & Revenue pillar in partnership with People Operations. 4. Board & Executive Engagement Serve as the Advancement Division's primary marketing voice in executive and board-level conversations. Develop and present marketing strategy and performance updates to the Board of Directors and its relevant committees. Partner with the incoming Board Chair and other board members with marketing expertise to align NCOA's marketing direction with board priorities and expectations. 5. Performance & Accountability Establish a rigorous performance measurement framework for the Brand, Marketing & Revenue pillar, with clear KPIs tied to brand awareness, audience growth, marketing-attributed revenue, and campaign performance. Lead regular performance reviews across teams and report progress to the CDO. Drive a culture of data-informed decision-making and continuous optimization. PROFESSIONAL EXPERIENCE/QUALIFICATIONS 15+ years of progressive experience in brand, marketing, or integrated communications leadership, with at least 5 years in a senior leadership role. Demonstrated success building or transforming a brand and driving measurable revenue through marketing strategy. Proven ability to lead multi-team organizations across diverse marketing disciplines. Deep expertise in digital marketing, content strategy, and public relations, with the ability to provide strategic oversight across all three. Experience working in or closely with a fundraising or development function, with a strong understanding of how marketing drives philanthropic revenue. Exceptional written and verbal communication skills; ability to present compellingly to executive and board audiences. Experience working with or presenting to a board of directors, particularly board members with marketing or corporate backgrounds. Bachelor's degree required; advanced degree in marketing, communications, or business strongly preferred. Experience in nonprofit, health, or mission-driven sectors a plus. Familiarity with aging, health equity, or economic justice sectors a plus. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Frequently required to sit or use a standing desk. Occasionally required to walk. Occasionally required to reach with hands and arms. Frequently required to talk or listen. Occasionally required to bend, lift, or climb stairs. Occasionally required to lift light weights (less than 25 pounds) WORK ENVIRONMENT Primarily office-based in Arlington, VA, with a hybrid schedule. Regular travel required for board meetings, donor engagements, conferences, and partner meetings. The noise level in the work environment usually is moderate. Ready to Make an Impact? If you are a strategic, mission-driven leader with a passion for advancing philanthropy and creating meaningful change, we encourage you to apply. Interested candidates should submit a cover letter and resume through the application link provided. Applications submitted without a cover letter will not be considered. Please note that we are unable to accept phone calls regarding this position. NCOA is committed to providing competitive and equitable compensation. The salary range published in this job posting reflects the market range for positions based in the Washington, DC, Maryland, and Virginia (DMV) region. Because NCOA employs staff in multiple states, compensation may vary based on an employee's primary work location through our geographic pay structure. Geographic differentials are established using regional labor market data to ensure competitive and equitable pay across locations. Final starting salary will be determined based on the employee's work location, relevant experience, education, qualifications, and internal equity. NCOA is proud to be an Equal Opportunity Employer and is committed to fostering an equitable, inclusive, and respectful workplace where everyone has the opportunity to thrive. Compensation details: 00 Yearly Salary PIfd5eaccf5-
Contact Center Representative
MCI Careers Las Cruces, New Mexico
LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: Key Responsibilities: Answer incoming calls and respond to customer inquiries in a courteous and efficient manner. Provide accurate information about products, services, and company policies. Resolve customer issues and escalate complex cases to supervisors when necessary. Document all customer interactions in the CRM system. Meet or exceed performance metrics including call quality, handle time, and customer satisfaction. Follow communication scripts and adhere to company procedures and compliance standards. Participate in ongoing training and coaching sessions to improve service delivery. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Minimum 1 year of experience in a contact center or customer service role. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Proficiency in using computers and CRM systems. Fluent in English and Spanish is a plus. ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: Key Responsibilities: Answer incoming calls and respond to customer inquiries in a courteous and efficient manner. Provide accurate information about products, services, and company policies. Resolve customer issues and escalate complex cases to supervisors when necessary. Document all customer interactions in the CRM system. Meet or exceed performance metrics including call quality, handle time, and customer satisfaction. Follow communication scripts and adhere to company procedures and compliance standards. Participate in ongoing training and coaching sessions to improve service delivery. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Minimum 1 year of experience in a contact center or customer service role. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Proficiency in using computers and CRM systems. Fluent in English and Spanish is a plus. CONDITIONS OF EMPLOYMENT: All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: . click apply for full job details
08/01/2026
Full time
LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: Key Responsibilities: Answer incoming calls and respond to customer inquiries in a courteous and efficient manner. Provide accurate information about products, services, and company policies. Resolve customer issues and escalate complex cases to supervisors when necessary. Document all customer interactions in the CRM system. Meet or exceed performance metrics including call quality, handle time, and customer satisfaction. Follow communication scripts and adhere to company procedures and compliance standards. Participate in ongoing training and coaching sessions to improve service delivery. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Minimum 1 year of experience in a contact center or customer service role. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Proficiency in using computers and CRM systems. Fluent in English and Spanish is a plus. ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: Key Responsibilities: Answer incoming calls and respond to customer inquiries in a courteous and efficient manner. Provide accurate information about products, services, and company policies. Resolve customer issues and escalate complex cases to supervisors when necessary. Document all customer interactions in the CRM system. Meet or exceed performance metrics including call quality, handle time, and customer satisfaction. Follow communication scripts and adhere to company procedures and compliance standards. Participate in ongoing training and coaching sessions to improve service delivery. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Minimum 1 year of experience in a contact center or customer service role. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Proficiency in using computers and CRM systems. Fluent in English and Spanish is a plus. CONDITIONS OF EMPLOYMENT: All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: . click apply for full job details

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