Hershey Entertainment & Resorts Company
Hershey, Pennsylvania
Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School. The Payroll Systems Analyst assists with System Administration for all payroll and timekeeping platforms. This role ensures that the technical infrastructure accurately reflects organizational policies, the organization's business structure, union contracts, and compliance with tax laws. As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more! Job Duties (Duties marked with an asterisk are essential functions of this job): Execute end-to-end payroll processing, including data validation, variance analysis, and timely distribution of pay. Assist management with special projects and reports as requested utilizing Cognos reporting tools and dataviews including, but not limited to labor, deductions, historical, and forecasted reporting. Collaborate with the payroll processing team to resolve complex payroll inquiries and discrepancies for employees and management. Assist with the functional administration of UKG WFM. Configure system setting, business processes, pay rules, and hyperfinds to support timekeeping, scheduling, and attendance. Identify system bottlenecks, design automated workflows, and eliminate manual payroll workarounds. Lead the user acceptance testing (UAT) and validation of software updates, patches, and tax table changes. Provide necessary data extracts, audit trails, and documentation for internal or external financial audits. Act as Tier 2 technical support for the payroll processing team, working closely with HR, IT, and Finance. Write system guides and train end-users on platform updates. Cross-train within the payroll department to include tip pools, commission calculations, basic timekeeping, and reporting. Perform other duties as assigned Qualifications: Must be 18 years of age or older. Minimum of 3 years of experience in Payroll, or a related industry Bachelor's degree in Accounting, Business Administration, or a related field. Relevant work experience can be substituted for education - 5 years. Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC). Knowledge, Skills, and Abilities: Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word. Experience working closely with complex payroll systems, such as Workday or UKG system configuration, or HRIS analytics Advanced proficiency in Microsoft products (VLOOKUP/XLOOKUP, Pivot Tables, formulas). Deep understanding of payroll tax compliance, wage-and-hour laws, and payroll accounting principles. Must be able to meet deadlines and multitask with minimal supervision. Must be able to maintain confidentiality of employee and company information. Experience using database reporting tools or writing basic SQL queries preferred Hands-on system implementation or migration experience. Job Demands: While performing the duties of this job, the employee is required to: Standing Occasional ( Walking Occasional ( Sitting Frequent (34-66%) Bending Occasional ( Stooping Occasional ( Hand-Eye Coordination Frequent (34-66%) Finger Dexterity Constant (>67%) Lifting Occasional ( Climbing Stairs Occasional ( This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices). This job regularly requires verbal communication of detailed information to others either by phone or in person. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity Employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
08/05/2026
Full time
Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School. The Payroll Systems Analyst assists with System Administration for all payroll and timekeeping platforms. This role ensures that the technical infrastructure accurately reflects organizational policies, the organization's business structure, union contracts, and compliance with tax laws. As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more! Job Duties (Duties marked with an asterisk are essential functions of this job): Execute end-to-end payroll processing, including data validation, variance analysis, and timely distribution of pay. Assist management with special projects and reports as requested utilizing Cognos reporting tools and dataviews including, but not limited to labor, deductions, historical, and forecasted reporting. Collaborate with the payroll processing team to resolve complex payroll inquiries and discrepancies for employees and management. Assist with the functional administration of UKG WFM. Configure system setting, business processes, pay rules, and hyperfinds to support timekeeping, scheduling, and attendance. Identify system bottlenecks, design automated workflows, and eliminate manual payroll workarounds. Lead the user acceptance testing (UAT) and validation of software updates, patches, and tax table changes. Provide necessary data extracts, audit trails, and documentation for internal or external financial audits. Act as Tier 2 technical support for the payroll processing team, working closely with HR, IT, and Finance. Write system guides and train end-users on platform updates. Cross-train within the payroll department to include tip pools, commission calculations, basic timekeeping, and reporting. Perform other duties as assigned Qualifications: Must be 18 years of age or older. Minimum of 3 years of experience in Payroll, or a related industry Bachelor's degree in Accounting, Business Administration, or a related field. Relevant work experience can be substituted for education - 5 years. Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC). Knowledge, Skills, and Abilities: Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word. Experience working closely with complex payroll systems, such as Workday or UKG system configuration, or HRIS analytics Advanced proficiency in Microsoft products (VLOOKUP/XLOOKUP, Pivot Tables, formulas). Deep understanding of payroll tax compliance, wage-and-hour laws, and payroll accounting principles. Must be able to meet deadlines and multitask with minimal supervision. Must be able to maintain confidentiality of employee and company information. Experience using database reporting tools or writing basic SQL queries preferred Hands-on system implementation or migration experience. Job Demands: While performing the duties of this job, the employee is required to: Standing Occasional ( Walking Occasional ( Sitting Frequent (34-66%) Bending Occasional ( Stooping Occasional ( Hand-Eye Coordination Frequent (34-66%) Finger Dexterity Constant (>67%) Lifting Occasional ( Climbing Stairs Occasional ( This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices). This job regularly requires verbal communication of detailed information to others either by phone or in person. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity Employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Description Job Description Positions are full-time and onsite (in-person) at our office in beautiful Fort Walton Beach, Florida. What will you do? This is a Marketing Data Analyst role within the Marketing Department, reporting directly to the Director of Marketing. You will own the measurement and reporting of marketing performance across the full customer funnel, from first touch through subscription and revenue. You'll build and maintain dashboards, design event tracking schemas, manage customer data and automation scenarios within our CDP, and work within data warehouses to extract and transform the data that powers our decision-making. Your analysis will flow directly to the Director of Marketing to inform strategy, resource allocation, and tactical adjustments across every marketing channel. How You'll Make An Impact We are seeking a detail-oriented, technically skilled analyst who can turn fragmented data into a clear, unified picture of what's driving growth and what isn't. You'll bring structure to our marketing measurement, close instrumentation gaps, and give leadership the confidence to make faster, smarter decisions. Your work will directly shape how we invest across channels, optimize our funnel, and scale a product that helps families navigate some of the hardest moments of their lives. If you thrive at the intersection of marketing strategy and data engineering, and you want your analysis to actually change how a team operates, this role was built for you. Key Responsibilities Reporting & Dashboards Build, maintain, and iterate on dashboards (Looker Studio preferred) for the marketing department and leadership. Develop full-funnel reporting that distinguishes between upper, mid, and lower-funnel performance, with appropriate KPIs at each stage (impressions, CPM, CAC, LTV, ARPU, MRR, ARR, churn, etc.). Analyze conversion paths across paid media, organic, content/SEO, email, retargeting, and direct referral channels; implement multi-touch attribution beyond GA4 last-click. Identify instrumentation gaps that block KPI reporting and prioritize fixes by business impact. Track cross-platform (web/app) conversion symmetry and flag discrepancies. Data Infrastructure & Instrumentation Work within data warehouses to extract, transform, and query data. Own event schema design and implementation for tracking key conversion milestones across website and apps. Manage UTM strategy/taxonomy and configure Google Tag Manager containers to ensure accurate attribution and event firing. Monitor data integrity across GA4, Firebase, Google Search Console, Semrush, and platform-native tools. CDP & Marketing Automation Create and manage scenarios including trigger configuration (on-event, API-based, date-attribute), branching logic, and A/B testing. Build and maintain customer segments using behavioral data, event attributes, and aggregates. Manage customer data: profiles, identifiers, attributes, and events. Set up and manage data imports/exports between the CDP and external data warehouses. Collaboration Report directly to the Director of Marketing; surface findings, flag what's working and what's not, and provide data-backed recommendations to inform strategic decisions. Translate business questions into analytical frameworks and proactively identify information gaps before they become blockers. Maintain a working understanding of all marketing disciplines (social media, public relations, SEO, content strategy, digital advertising, email/lifecycle, and website) so that data analysis and recommendations account for how each channel operates, what it's optimized for, and how it contributes to full-funnel performance. Skills Required SQL required; Python or R strongly preferred. Hands-on data warehouse experience (writing queries, building views, managing pipelines). Advanced-level proficiency in GA4, Google Tag Manager, and Google Search Console. Dashboard development including calculated fields, blended data sources, and dynamic filtering. Understanding of marketing funnel mechanics and how to analyze KPIs at each stage. Working knowledge of UTM parameters, naming conventions, and campaign tracking taxonomy. Strong understanding of digital marketing tactics: content, SEO/GEO/AEO, paid search, paid social, display/retargeting, email, and website. Ability to translate complex data into concise reporting for varied audiences. Solution-focused with a knack for identifying information gaps. Effective working independently and as part of a team to meet deadlines. Training & Experience 2-4 years in marketing analytics or data analysis with direct responsibility for measurement and reporting. Proven experience writing SQL against data warehouses to analyze data from multiple sources. Track record building full-funnel dashboards and reporting frameworks tied to revenue outcomes. Hands-on GTM implementation experience (custom events, data layer, tag/trigger architecture). Experience with at least one CDP or marketing automation platform; must demonstrate ability to create automated scenarios, configure event-based triggers, and manage customer data/segments. Substantial experience with digital marketing tactics: Google Ads, Meta Ads, SEO, content, email/lifecycle, retargeting, and consumer journey mapping. Experience with multi-touch attribution modeling. Bonus Skills B2C SaaS or subscription-based product experience Firebase Analytics for mobile app tracking Google Digital Marketing & Analytics certifications Microsoft Data Analytics certifications Semrush or similar SEO analytics platforms Predictive analytics, cohort modeling, or ML applications in marketing JavaScript SDK implementation for web tracking API integrations for data pipeline automation Understanding of SaaS/subscription metrics: CAC, LTV, LTV:CAC, CAC payback, ARPU, MRR, ARR, churn. Candidates must be legally authorized to work in the United States and must not now or in the future require visa sponsorship to continue employment NOTE TO APPLICANTS: Salary or wages listed on or are not based on actual data for this job listing. The salary ranges that any third party provides with the listing on their websites are based on their own salary calculators and are not accurate for the Northwest Florida area. Candidate(s) who are offered a position will be required to successfully pass a pre-employment background check and drug screening. Applicants must be currently authorized to work in the US and not require sponsorship now or in the future. TalkingParents is an Equal Opportunity Employer No outsourcing or recruiting firms, please
08/05/2026
Full time
Job Description Job Description Positions are full-time and onsite (in-person) at our office in beautiful Fort Walton Beach, Florida. What will you do? This is a Marketing Data Analyst role within the Marketing Department, reporting directly to the Director of Marketing. You will own the measurement and reporting of marketing performance across the full customer funnel, from first touch through subscription and revenue. You'll build and maintain dashboards, design event tracking schemas, manage customer data and automation scenarios within our CDP, and work within data warehouses to extract and transform the data that powers our decision-making. Your analysis will flow directly to the Director of Marketing to inform strategy, resource allocation, and tactical adjustments across every marketing channel. How You'll Make An Impact We are seeking a detail-oriented, technically skilled analyst who can turn fragmented data into a clear, unified picture of what's driving growth and what isn't. You'll bring structure to our marketing measurement, close instrumentation gaps, and give leadership the confidence to make faster, smarter decisions. Your work will directly shape how we invest across channels, optimize our funnel, and scale a product that helps families navigate some of the hardest moments of their lives. If you thrive at the intersection of marketing strategy and data engineering, and you want your analysis to actually change how a team operates, this role was built for you. Key Responsibilities Reporting & Dashboards Build, maintain, and iterate on dashboards (Looker Studio preferred) for the marketing department and leadership. Develop full-funnel reporting that distinguishes between upper, mid, and lower-funnel performance, with appropriate KPIs at each stage (impressions, CPM, CAC, LTV, ARPU, MRR, ARR, churn, etc.). Analyze conversion paths across paid media, organic, content/SEO, email, retargeting, and direct referral channels; implement multi-touch attribution beyond GA4 last-click. Identify instrumentation gaps that block KPI reporting and prioritize fixes by business impact. Track cross-platform (web/app) conversion symmetry and flag discrepancies. Data Infrastructure & Instrumentation Work within data warehouses to extract, transform, and query data. Own event schema design and implementation for tracking key conversion milestones across website and apps. Manage UTM strategy/taxonomy and configure Google Tag Manager containers to ensure accurate attribution and event firing. Monitor data integrity across GA4, Firebase, Google Search Console, Semrush, and platform-native tools. CDP & Marketing Automation Create and manage scenarios including trigger configuration (on-event, API-based, date-attribute), branching logic, and A/B testing. Build and maintain customer segments using behavioral data, event attributes, and aggregates. Manage customer data: profiles, identifiers, attributes, and events. Set up and manage data imports/exports between the CDP and external data warehouses. Collaboration Report directly to the Director of Marketing; surface findings, flag what's working and what's not, and provide data-backed recommendations to inform strategic decisions. Translate business questions into analytical frameworks and proactively identify information gaps before they become blockers. Maintain a working understanding of all marketing disciplines (social media, public relations, SEO, content strategy, digital advertising, email/lifecycle, and website) so that data analysis and recommendations account for how each channel operates, what it's optimized for, and how it contributes to full-funnel performance. Skills Required SQL required; Python or R strongly preferred. Hands-on data warehouse experience (writing queries, building views, managing pipelines). Advanced-level proficiency in GA4, Google Tag Manager, and Google Search Console. Dashboard development including calculated fields, blended data sources, and dynamic filtering. Understanding of marketing funnel mechanics and how to analyze KPIs at each stage. Working knowledge of UTM parameters, naming conventions, and campaign tracking taxonomy. Strong understanding of digital marketing tactics: content, SEO/GEO/AEO, paid search, paid social, display/retargeting, email, and website. Ability to translate complex data into concise reporting for varied audiences. Solution-focused with a knack for identifying information gaps. Effective working independently and as part of a team to meet deadlines. Training & Experience 2-4 years in marketing analytics or data analysis with direct responsibility for measurement and reporting. Proven experience writing SQL against data warehouses to analyze data from multiple sources. Track record building full-funnel dashboards and reporting frameworks tied to revenue outcomes. Hands-on GTM implementation experience (custom events, data layer, tag/trigger architecture). Experience with at least one CDP or marketing automation platform; must demonstrate ability to create automated scenarios, configure event-based triggers, and manage customer data/segments. Substantial experience with digital marketing tactics: Google Ads, Meta Ads, SEO, content, email/lifecycle, retargeting, and consumer journey mapping. Experience with multi-touch attribution modeling. Bonus Skills B2C SaaS or subscription-based product experience Firebase Analytics for mobile app tracking Google Digital Marketing & Analytics certifications Microsoft Data Analytics certifications Semrush or similar SEO analytics platforms Predictive analytics, cohort modeling, or ML applications in marketing JavaScript SDK implementation for web tracking API integrations for data pipeline automation Understanding of SaaS/subscription metrics: CAC, LTV, LTV:CAC, CAC payback, ARPU, MRR, ARR, churn. Candidates must be legally authorized to work in the United States and must not now or in the future require visa sponsorship to continue employment NOTE TO APPLICANTS: Salary or wages listed on or are not based on actual data for this job listing. The salary ranges that any third party provides with the listing on their websites are based on their own salary calculators and are not accurate for the Northwest Florida area. Candidate(s) who are offered a position will be required to successfully pass a pre-employment background check and drug screening. Applicants must be currently authorized to work in the US and not require sponsorship now or in the future. TalkingParents is an Equal Opportunity Employer No outsourcing or recruiting firms, please
Infopro Digital Services Limited
Nashville, Tennessee
Job Description Job Description Infopro Digital, the B2B group specialising in information and technology, is currently looking for a GRC Research Analyst to strengthen the team at its Chartis Research business based in Nashville, Tennessee. About the Company Infopro Digital is a global B2B group with more than 4,000 employees across 26 countries, delivering information, data and technology solutions to professional communities across automotive, risk and insurance, construction, industry and retail. Chartis Research operates as part of Infopro Digital's Risk Global portfolio, contributing specialist expertise in risk technology research within a global organisation focused on information, data and technology solutions. Chartis Research is the leading provider of research and analysis on the global market for risk technology. The organisation focuses on analysing risk and compliance requirements of major financial institutions and delivers high quality insight, market intelligence and advisory services to support decision making. Role Overview As a GRC Research Analyst, you will contribute to the development and delivery of research and advisory services in governance, risk, compliance and cybersecurity technologies. You will support thought leadership, develop client relationships and contribute to shaping market insight within the global GRC landscape. Key Responsibilities Contribute to the development and delivery of research and advisory services across governance, risk, compliance and cybersecurity technologies Support Research Directors in conducting and authoring research including market analysis, rankings and bespoke reports Build and develop trusted relationships with GRC vendors and end users Engage with business development teams to support new memberships and advisory opportunities Deliver and support market presentations, briefings and conference participation Monitor regulatory developments and market trends through research and industry engagement Collaborate across Risk Global brands to share expertise and support business growth Participate in internal research discussions and contribute to shaping research agendas Support advisory and consulting engagements, including tailored client deliverables Contribute to thought leadership content and research outputs Support research operations and infrastructure improvements Coach and support other research team members where required Requirements Required Skills and Experience 2-3 years of experience in governance, risk, compliance or related technology and services Bachelor's degree in a relevant field or equivalent professional experience (Master's degree is a plus) Demonstrable knowledge of GRC technologies and solutions Understanding of global regulatory frameworks and compliance requirements Strong analytical and research capabilities Excellent written and verbal communication skills, with ability to explain complex concepts clearly Strong proficiency in Microsoft Office tools, particularly Excel Ability to manage multiple projects and work in a fast paced environment Strong interpersonal skills with ability to build professional relationships Evidence of intellectual curiosity and willingness to challenge ideas and contribute to thought leadership Preferred Skills Experience with data analysis tools or programming languages (e.g. R, Python, SPSS) Familiarity with Salesforce, Power BI or similar platforms Experience using AI tools for research content development Experience within financial services, RiskTech or RegTech environments Experience producing analytical, scientific or business reports Strong creative thinking and ability to work collaboratively across teams Benefits We know great people make great companies. Infopro Digital is defined by people and passion and powered by knowledge and innovation. Everything we do is centered on trust, integrity and respect. Our collaborative approach drives creativity across our markets; and our focus on giving teams ownership allows us to build an entrepreneurial culture where our people and brands can thrive and grow. As well as working with the most interesting, talented and fun people, we operate a culture where success is recognized. You will be supported throughout your career, tailoring your development through management support, internal and external training courses, and on the job training. In addition to a competitive salary we offer the following benefits: 20 Vacation Days (rising to 25 days) 5 paid sick days 11 Paid company holidays Medical, Dental & Vision Insurance (including life insurance) 401k Plan Plus Match Flexible Spending Account (FSA) Short-term and Long-term Disability Employee Assistance Program Flexible Working Additional Life Insurance Office Gym Membership Employee Referral Scheme Equal Opportunities We provide equal opportunities to employees and job applicants and do not discriminate, either directly or indirectly, on the basis of any protected characteristic or any other characteristic or activity protected by law. To comply fully with equal opportunities legislation, we monitor all job applications. Applicants are therefore asked to complete equal opportunities questions as part of the application process. This information is collected anonymously, stored securely, and used solely for monitoring purposes. There is no obligation to provide this information, and all applicants will be treated equally whether or not they choose to do so. Infopro Digital - Great Place to Work Infopro Digital is Proud to Announce its 2024 Great Place To Work Certification Infopro Digital USA is proud to be Certified by Great Place To Work in 2024 year. The prestigious award is based entirely on what current employees say about their experience working at Infopro Digital. Great Place To Work is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. Infopro Digital Services Limited collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
08/05/2026
Full time
Job Description Job Description Infopro Digital, the B2B group specialising in information and technology, is currently looking for a GRC Research Analyst to strengthen the team at its Chartis Research business based in Nashville, Tennessee. About the Company Infopro Digital is a global B2B group with more than 4,000 employees across 26 countries, delivering information, data and technology solutions to professional communities across automotive, risk and insurance, construction, industry and retail. Chartis Research operates as part of Infopro Digital's Risk Global portfolio, contributing specialist expertise in risk technology research within a global organisation focused on information, data and technology solutions. Chartis Research is the leading provider of research and analysis on the global market for risk technology. The organisation focuses on analysing risk and compliance requirements of major financial institutions and delivers high quality insight, market intelligence and advisory services to support decision making. Role Overview As a GRC Research Analyst, you will contribute to the development and delivery of research and advisory services in governance, risk, compliance and cybersecurity technologies. You will support thought leadership, develop client relationships and contribute to shaping market insight within the global GRC landscape. Key Responsibilities Contribute to the development and delivery of research and advisory services across governance, risk, compliance and cybersecurity technologies Support Research Directors in conducting and authoring research including market analysis, rankings and bespoke reports Build and develop trusted relationships with GRC vendors and end users Engage with business development teams to support new memberships and advisory opportunities Deliver and support market presentations, briefings and conference participation Monitor regulatory developments and market trends through research and industry engagement Collaborate across Risk Global brands to share expertise and support business growth Participate in internal research discussions and contribute to shaping research agendas Support advisory and consulting engagements, including tailored client deliverables Contribute to thought leadership content and research outputs Support research operations and infrastructure improvements Coach and support other research team members where required Requirements Required Skills and Experience 2-3 years of experience in governance, risk, compliance or related technology and services Bachelor's degree in a relevant field or equivalent professional experience (Master's degree is a plus) Demonstrable knowledge of GRC technologies and solutions Understanding of global regulatory frameworks and compliance requirements Strong analytical and research capabilities Excellent written and verbal communication skills, with ability to explain complex concepts clearly Strong proficiency in Microsoft Office tools, particularly Excel Ability to manage multiple projects and work in a fast paced environment Strong interpersonal skills with ability to build professional relationships Evidence of intellectual curiosity and willingness to challenge ideas and contribute to thought leadership Preferred Skills Experience with data analysis tools or programming languages (e.g. R, Python, SPSS) Familiarity with Salesforce, Power BI or similar platforms Experience using AI tools for research content development Experience within financial services, RiskTech or RegTech environments Experience producing analytical, scientific or business reports Strong creative thinking and ability to work collaboratively across teams Benefits We know great people make great companies. Infopro Digital is defined by people and passion and powered by knowledge and innovation. Everything we do is centered on trust, integrity and respect. Our collaborative approach drives creativity across our markets; and our focus on giving teams ownership allows us to build an entrepreneurial culture where our people and brands can thrive and grow. As well as working with the most interesting, talented and fun people, we operate a culture where success is recognized. You will be supported throughout your career, tailoring your development through management support, internal and external training courses, and on the job training. In addition to a competitive salary we offer the following benefits: 20 Vacation Days (rising to 25 days) 5 paid sick days 11 Paid company holidays Medical, Dental & Vision Insurance (including life insurance) 401k Plan Plus Match Flexible Spending Account (FSA) Short-term and Long-term Disability Employee Assistance Program Flexible Working Additional Life Insurance Office Gym Membership Employee Referral Scheme Equal Opportunities We provide equal opportunities to employees and job applicants and do not discriminate, either directly or indirectly, on the basis of any protected characteristic or any other characteristic or activity protected by law. To comply fully with equal opportunities legislation, we monitor all job applications. Applicants are therefore asked to complete equal opportunities questions as part of the application process. This information is collected anonymously, stored securely, and used solely for monitoring purposes. There is no obligation to provide this information, and all applicants will be treated equally whether or not they choose to do so. Infopro Digital - Great Place to Work Infopro Digital is Proud to Announce its 2024 Great Place To Work Certification Infopro Digital USA is proud to be Certified by Great Place To Work in 2024 year. The prestigious award is based entirely on what current employees say about their experience working at Infopro Digital. Great Place To Work is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. Infopro Digital Services Limited collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
Slick City Franchise Group LLC
Chesterfield, Missouri
Job Description Job Description Job Title : Marketing Data Analyst Compensation : Pay: $70,000 - $98,500 Job Type: Full Time / Exempt Reports to: Chief Marketing Officer Location: Remote (St. Louis/Nashville) Position Summary The Marketing Data Analyst is responsible for consolidating, analyzing, and interpreting marketing and sales data across multiple platforms, vendors, and locations to deliver actionable insights that support business growth. This role serves as the central resource for measuring marketing performance, connecting campaigns and programs to revenue outcomes, and providing reporting that enables data-driven decision-making. This role serves as the central hub for performance insights, connecting marketing efforts to real business outcomes at the location level. The Marketing Data Analyst works closely with internal marketing teams, external agencies, and operational leadership to ensure marketing performance is clearly measured and translated into informed decision-making. This position is ideal for a highly analytical, detail-oriented marketer who enjoys working with complex datasets, multiple vendors, and fast-growing brands, and who can turn messy data into confident strategic insight. Key Responsibilities 1. Executive Reporting & Location-Level Insights Develop and deliver recurring performance reports and dashboards highlighting marketing initiatives, campaigns, and promotions by location. Analyze results at both the corporate and individual location levels to identify insights, trends, opportunities, and risks. Translate complex data into clear insights and recommendations that support strategic marketing decisions. Build and maintain dashboards and recurring reports that combine marketing and sales data. 2. Data Aggregation & Analysis Compile, normalize, and analyze data from multiple sources, including GA4, point-of-sale systems, digital agency reporting, paid media platforms (Google, Meta, TikTok), and email/SMS marketing platforms. Implement and maintain tracking. Ensure data integrity across platforms, tagging systems, and attribution models. Develop processes to improve data visibility, reporting efficiency, and performance measurement. Build reporting frameworks that connect marketing performance with revenue and booking. 3. Program & Promotion Performance Analyze the effectiveness of marketing programs, promotions, and campaigns. Measure campaign impact across ticket sales, birthday parties, group events, memberships, and overall revenue performance. Provide post-campaign reporting and insights to help maximize the impact of future initiatives. 4. Vendor & Agency Management Work closely with multiple marketing agencies and vendors, each with their own reporting methodologies. Evaluate and interpret third-party reports, consolidating key insights into a unified view. Identify gaps, inconsistencies, or inefficiencies in vendor reporting and flag opportunities for improvement. Support ongoing agency coordination and performance optimization 5. Cross-Team Collaboration Partner with social, email/SMS, web, field marketing and operations teams to align data with marketing execution and provide performance insights. Assist with ad hoc analysis related to location performance, promotions, or leadership requests. Qualifications Education: Bachelor's degree in Marketing, Business Analytics, Data Analytics, Statistics, Business Administration or a related field, or an equivalent combination of education and experience. Experience: 3-6 years of experience in marketing analytics, business intelligence, performance marketing, or a related analytical role. Experience collecting, integrating, and analyzing data from multiple sources to support marketing and business decisions Experience building dashboards and data visualizations using Looker Studio, Power BI, Tableau, or similar business intelligence tools. Experience working with point-of-sale (POS) or transactional data; Roller experience is a plus. Experience supporting multi-location, franchise, retail, hospitality, family entertainment, or consumer-facing businesses. Experience connecting marketing performance metrics with revenue, bookings, customer acquisition, and retention data. Experience working with marketing agencies, digital vendors, or external analytics partners preferred. Demonstrated ability to identify trends, optimize campaign performance, and drive measurable business results through data-driven recommendations. Skills & Competencies: Strong proficiency in SQL or other database querying tools for extracting, validating, and analyzing marketing and transactional data. Advanced proficiency in Microsoft Excel or Google Sheets, including pivot tables, advanced formulas, data modeling, and reporting. Proficiency with Google Analytics 4 (GA4), website analytics, paid media platforms (Google Ads, Meta, TikTok), and email/SMS marketing performance reporting. Strong analytical and critical-thinking skills with the ability to transform complex data into clear, actionable recommendations. Excellent organizational, project management, and attention-to-detail skills with the ability to manage multiple priorities in a fast-paced environment. Strong written and verbal communication skills with the ability to present findings to cross-functional teams and executive leadership. Self-motivated with a continuous improvement mindset and the ability to work independently while collaborating effectively across departments. Core Competencies Business Intelligence - Translates complex marketing, operational, and financial data into actionable insights that support business decisions. Strategic Thinking - Connects marketing performance metrics to broader business objectives, identifying opportunities to improve revenue, guest acquisition, and retention. Analytical Problem Solving - Uses critical thinking and data-driven methodologies to identify trends, diagnose issues, and recommend effective solutions. Business Acumen - Understands how marketing initiatives influence guest behavior, operational performance, and overall business results. Continuous Improvement - Evaluates reporting processes, measurement strategies, and analytics tools to improve efficiency and business insight. Attention to Detail - Maintains a high level of accuracy while managing large datasets, validating information, and ensuring reporting integrity. Ownership & Accountability - Takes responsibility for data accuracy, reporting quality, and delivering timely insights that support organizational success. Data Storytelling - Presents complex findings in a clear, concise, and compelling manner tailored to diverse audiences, including senior leadership. Physical Requirements Ability to sit for extended periods while working at a computer. Must be able to lift and move up to 25 lbs. (marketing materials or equipment). Frequent use of standard office equipment, including computer and telephone. Ability to travel up to 10-15% as business needs require. Work Schedule This is a full-time, exempt position with a standard Monday through Friday schedule. Flexibility is required to support business priorities, reporting deadlines, marketing initiatives, campaign launches, special events and other operational needs as necessary. Benefits 401(k) with company match Health, dental, and vision insurance Paid time off and holiday pay Professional development opportunities Flexible schedule to support work-life balance FREE park admission, plus discounts on food and retail. Opportunities to grow with Slick City through training and career advancement. About Slick City Action Park Slick City Action Park is the world's first and only indoor slide and action sports park designed for all ages. We're redefining family entertainment by combining massive slides, sport courts, and thrilling attractions into one high-energy destination. With locations expanding nationwide, Slick City is built on innovation, inclusivity, and creating safe, adrenaline-filled fun for every guest.
08/05/2026
Full time
Job Description Job Description Job Title : Marketing Data Analyst Compensation : Pay: $70,000 - $98,500 Job Type: Full Time / Exempt Reports to: Chief Marketing Officer Location: Remote (St. Louis/Nashville) Position Summary The Marketing Data Analyst is responsible for consolidating, analyzing, and interpreting marketing and sales data across multiple platforms, vendors, and locations to deliver actionable insights that support business growth. This role serves as the central resource for measuring marketing performance, connecting campaigns and programs to revenue outcomes, and providing reporting that enables data-driven decision-making. This role serves as the central hub for performance insights, connecting marketing efforts to real business outcomes at the location level. The Marketing Data Analyst works closely with internal marketing teams, external agencies, and operational leadership to ensure marketing performance is clearly measured and translated into informed decision-making. This position is ideal for a highly analytical, detail-oriented marketer who enjoys working with complex datasets, multiple vendors, and fast-growing brands, and who can turn messy data into confident strategic insight. Key Responsibilities 1. Executive Reporting & Location-Level Insights Develop and deliver recurring performance reports and dashboards highlighting marketing initiatives, campaigns, and promotions by location. Analyze results at both the corporate and individual location levels to identify insights, trends, opportunities, and risks. Translate complex data into clear insights and recommendations that support strategic marketing decisions. Build and maintain dashboards and recurring reports that combine marketing and sales data. 2. Data Aggregation & Analysis Compile, normalize, and analyze data from multiple sources, including GA4, point-of-sale systems, digital agency reporting, paid media platforms (Google, Meta, TikTok), and email/SMS marketing platforms. Implement and maintain tracking. Ensure data integrity across platforms, tagging systems, and attribution models. Develop processes to improve data visibility, reporting efficiency, and performance measurement. Build reporting frameworks that connect marketing performance with revenue and booking. 3. Program & Promotion Performance Analyze the effectiveness of marketing programs, promotions, and campaigns. Measure campaign impact across ticket sales, birthday parties, group events, memberships, and overall revenue performance. Provide post-campaign reporting and insights to help maximize the impact of future initiatives. 4. Vendor & Agency Management Work closely with multiple marketing agencies and vendors, each with their own reporting methodologies. Evaluate and interpret third-party reports, consolidating key insights into a unified view. Identify gaps, inconsistencies, or inefficiencies in vendor reporting and flag opportunities for improvement. Support ongoing agency coordination and performance optimization 5. Cross-Team Collaboration Partner with social, email/SMS, web, field marketing and operations teams to align data with marketing execution and provide performance insights. Assist with ad hoc analysis related to location performance, promotions, or leadership requests. Qualifications Education: Bachelor's degree in Marketing, Business Analytics, Data Analytics, Statistics, Business Administration or a related field, or an equivalent combination of education and experience. Experience: 3-6 years of experience in marketing analytics, business intelligence, performance marketing, or a related analytical role. Experience collecting, integrating, and analyzing data from multiple sources to support marketing and business decisions Experience building dashboards and data visualizations using Looker Studio, Power BI, Tableau, or similar business intelligence tools. Experience working with point-of-sale (POS) or transactional data; Roller experience is a plus. Experience supporting multi-location, franchise, retail, hospitality, family entertainment, or consumer-facing businesses. Experience connecting marketing performance metrics with revenue, bookings, customer acquisition, and retention data. Experience working with marketing agencies, digital vendors, or external analytics partners preferred. Demonstrated ability to identify trends, optimize campaign performance, and drive measurable business results through data-driven recommendations. Skills & Competencies: Strong proficiency in SQL or other database querying tools for extracting, validating, and analyzing marketing and transactional data. Advanced proficiency in Microsoft Excel or Google Sheets, including pivot tables, advanced formulas, data modeling, and reporting. Proficiency with Google Analytics 4 (GA4), website analytics, paid media platforms (Google Ads, Meta, TikTok), and email/SMS marketing performance reporting. Strong analytical and critical-thinking skills with the ability to transform complex data into clear, actionable recommendations. Excellent organizational, project management, and attention-to-detail skills with the ability to manage multiple priorities in a fast-paced environment. Strong written and verbal communication skills with the ability to present findings to cross-functional teams and executive leadership. Self-motivated with a continuous improvement mindset and the ability to work independently while collaborating effectively across departments. Core Competencies Business Intelligence - Translates complex marketing, operational, and financial data into actionable insights that support business decisions. Strategic Thinking - Connects marketing performance metrics to broader business objectives, identifying opportunities to improve revenue, guest acquisition, and retention. Analytical Problem Solving - Uses critical thinking and data-driven methodologies to identify trends, diagnose issues, and recommend effective solutions. Business Acumen - Understands how marketing initiatives influence guest behavior, operational performance, and overall business results. Continuous Improvement - Evaluates reporting processes, measurement strategies, and analytics tools to improve efficiency and business insight. Attention to Detail - Maintains a high level of accuracy while managing large datasets, validating information, and ensuring reporting integrity. Ownership & Accountability - Takes responsibility for data accuracy, reporting quality, and delivering timely insights that support organizational success. Data Storytelling - Presents complex findings in a clear, concise, and compelling manner tailored to diverse audiences, including senior leadership. Physical Requirements Ability to sit for extended periods while working at a computer. Must be able to lift and move up to 25 lbs. (marketing materials or equipment). Frequent use of standard office equipment, including computer and telephone. Ability to travel up to 10-15% as business needs require. Work Schedule This is a full-time, exempt position with a standard Monday through Friday schedule. Flexibility is required to support business priorities, reporting deadlines, marketing initiatives, campaign launches, special events and other operational needs as necessary. Benefits 401(k) with company match Health, dental, and vision insurance Paid time off and holiday pay Professional development opportunities Flexible schedule to support work-life balance FREE park admission, plus discounts on food and retail. Opportunities to grow with Slick City through training and career advancement. About Slick City Action Park Slick City Action Park is the world's first and only indoor slide and action sports park designed for all ages. We're redefining family entertainment by combining massive slides, sport courts, and thrilling attractions into one high-energy destination. With locations expanding nationwide, Slick City is built on innovation, inclusivity, and creating safe, adrenaline-filled fun for every guest.
Job Description Job Description Description: Under the direction of the Director of Research, the Data, Analytics, and Research Analyst supports the collection, analysis, interpretation, and presentation of data that informs efforts to improve student outcomes across early childhood, PK-12, and higher education in Dallas County and statewide. The successful candidate will bring real depth in the education and policy context and in research and quantitative methods. The Analyst will apply and extend that foundation across a wide range of analytic and research approaches over time, from descriptive and business analytics to dashboarding and applied statistical research. They will work closely with the Data and Research team and collaborate with colleagues across Commit who serve districts, higher education institutions, educator preparation programs, policymakers, and community partners. This job description is a summary and is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. The salary range for this role is $66,000-$78,500 annuall y. Please note that for external candidates, the expected salary range is approximately $66,000-$72,000 depending on experience, qualifications, and internal equity. Requirements: Essential Duties and Responsibilities 1. Data Analysis Analyze a variety of education, student outcomes, and workforce data to help identify trends, patterns, and root causes aligned to Commit Partnership priorities. Support the discovery, collection, tracking, and analysis of new and existing project metrics that inform stakeholder action. 2. Research & Methods Apply existing strengths in research or analysis while extending them across a range of methods over time, including descriptive and exploratory analysis, business analytics, data visualization and dashboarding, and applied statistical and research techniques. Bring sound judgment about how to approach a question and take initiative to learn new methods as project needs evolve. 3. Data Visualization & Dashboarding Develop clear visual reports, dashboards, and presentations from both qualitative and quantitative data that communicate complex insights to varied audiences, including district and higher education partners, educator preparation programs, policymakers, students, families, and community members. 4. Communication Create, compile, and edit content for published materials, communications, grant reports and applications, and presentations for multiple audiences. Support the creation and maintenance of slide decks and other materials for team convenings and partner meetings. 5. Collaboration and Partnership Collaborate with cross-functional teams to understand business questions and identify meaningful analytical approaches. Partner with colleagues and external stakeholders to strengthen data-informed decision-making and build shared analytic capacity. Seek feedback, share learning openly, and contribute to a collaborative team culture. 6. Tools Use Excel and PowerPoint regularly to support analysis and communication. Build proficiency with tools such as Power BI, R, Alteryx, SQL, Python, Tableau, or similar analytics platforms. Demonstrate initiative in learning new tools and methodologies as organizational needs evolve. Perform other duties as assigned. Education and Experience Required Bachelor's degree in Education, Public Policy, Economics, Statistics, Data Analytics, Social Sciences, Public Administration, or related field 2-3 years of applied research or analyst roles Strong quantitative reasoning and the ability to communicate complex findings clearly to non-technical audiences. Keen attention to detail and a strong commitment to accuracy across all aspects of work. The ability to think critically and adapt quickly to produce high-quality work in a fast-moving environment. A self-starter who manages multiple priorities and communicates proactively up, down, and across the team. Comfort with ambiguity and an openness to feedback, mentorship, and continuous learning. The ability to work effectively both independently and as a collaborative team member. Working knowledge of tools such as Tableau, Power BI, Alteryx, SQL, R, or Python. Preferred Qualifications A graduate degree in data science, statistics and measurement, or education policy; or equivalent professional experience. Experience working with education data. Experience supporting school districts, nonprofits, public agencies, or consulting organizations. Familiarity with continuous improvement methodologies or project management practices. Language Skills Ability to understand sentences and frequently used expressions related to areas of most immediate need. Ability to communicate in simple and routine tasks requiring a simple and direct exchange of information on familiar and routine matters. Ability to describe in simple terms aspects of background, immediate environment, and matters in areas of immediate need. Knowledge, Skills, and Abilities Ability to read and write in Standard English. Ability to establish and maintain cooperative working relationships with others. Ability to interact with persons of various social, cultural, economic, and educational backgrounds. Ability to listen perceptively and convey awareness. Ability to interact diplomatically with the public in a continuous public contact setting. Ability to work as part of a team and in a collaborative environment. Ability to maintain level-headedness in the face of resistance and contrary opinions. Strong attention to detail and commitment to producing accurate work. Ability to manage competing priorities while maintaining organization and quality. Work Environment This position primarily operates in a professional office environment but may require travel to meetings, partner organizations, fundraising events, or community events. The noise level in the work environment is typically moderate. Physical Activity & Requirements While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use repetitive motions of the wrists, hands and/or fingers. This is a sedentary position; however, the employee is occasionally required to stand, walk, reach with arms and hands, grasp, climb or balance, and to stoop, kneel, crouch or crawl and lift up to 10 pounds. Hearing, talking and vision abilities required by this job include perceiving the nature of sounds at normal speaking levels with or without correction, expressing or exchanging ideas by means of the spoken word, and close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading. Job Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Commit does not sponsor visas of any kind.
08/05/2026
Full time
Job Description Job Description Description: Under the direction of the Director of Research, the Data, Analytics, and Research Analyst supports the collection, analysis, interpretation, and presentation of data that informs efforts to improve student outcomes across early childhood, PK-12, and higher education in Dallas County and statewide. The successful candidate will bring real depth in the education and policy context and in research and quantitative methods. The Analyst will apply and extend that foundation across a wide range of analytic and research approaches over time, from descriptive and business analytics to dashboarding and applied statistical research. They will work closely with the Data and Research team and collaborate with colleagues across Commit who serve districts, higher education institutions, educator preparation programs, policymakers, and community partners. This job description is a summary and is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. The salary range for this role is $66,000-$78,500 annuall y. Please note that for external candidates, the expected salary range is approximately $66,000-$72,000 depending on experience, qualifications, and internal equity. Requirements: Essential Duties and Responsibilities 1. Data Analysis Analyze a variety of education, student outcomes, and workforce data to help identify trends, patterns, and root causes aligned to Commit Partnership priorities. Support the discovery, collection, tracking, and analysis of new and existing project metrics that inform stakeholder action. 2. Research & Methods Apply existing strengths in research or analysis while extending them across a range of methods over time, including descriptive and exploratory analysis, business analytics, data visualization and dashboarding, and applied statistical and research techniques. Bring sound judgment about how to approach a question and take initiative to learn new methods as project needs evolve. 3. Data Visualization & Dashboarding Develop clear visual reports, dashboards, and presentations from both qualitative and quantitative data that communicate complex insights to varied audiences, including district and higher education partners, educator preparation programs, policymakers, students, families, and community members. 4. Communication Create, compile, and edit content for published materials, communications, grant reports and applications, and presentations for multiple audiences. Support the creation and maintenance of slide decks and other materials for team convenings and partner meetings. 5. Collaboration and Partnership Collaborate with cross-functional teams to understand business questions and identify meaningful analytical approaches. Partner with colleagues and external stakeholders to strengthen data-informed decision-making and build shared analytic capacity. Seek feedback, share learning openly, and contribute to a collaborative team culture. 6. Tools Use Excel and PowerPoint regularly to support analysis and communication. Build proficiency with tools such as Power BI, R, Alteryx, SQL, Python, Tableau, or similar analytics platforms. Demonstrate initiative in learning new tools and methodologies as organizational needs evolve. Perform other duties as assigned. Education and Experience Required Bachelor's degree in Education, Public Policy, Economics, Statistics, Data Analytics, Social Sciences, Public Administration, or related field 2-3 years of applied research or analyst roles Strong quantitative reasoning and the ability to communicate complex findings clearly to non-technical audiences. Keen attention to detail and a strong commitment to accuracy across all aspects of work. The ability to think critically and adapt quickly to produce high-quality work in a fast-moving environment. A self-starter who manages multiple priorities and communicates proactively up, down, and across the team. Comfort with ambiguity and an openness to feedback, mentorship, and continuous learning. The ability to work effectively both independently and as a collaborative team member. Working knowledge of tools such as Tableau, Power BI, Alteryx, SQL, R, or Python. Preferred Qualifications A graduate degree in data science, statistics and measurement, or education policy; or equivalent professional experience. Experience working with education data. Experience supporting school districts, nonprofits, public agencies, or consulting organizations. Familiarity with continuous improvement methodologies or project management practices. Language Skills Ability to understand sentences and frequently used expressions related to areas of most immediate need. Ability to communicate in simple and routine tasks requiring a simple and direct exchange of information on familiar and routine matters. Ability to describe in simple terms aspects of background, immediate environment, and matters in areas of immediate need. Knowledge, Skills, and Abilities Ability to read and write in Standard English. Ability to establish and maintain cooperative working relationships with others. Ability to interact with persons of various social, cultural, economic, and educational backgrounds. Ability to listen perceptively and convey awareness. Ability to interact diplomatically with the public in a continuous public contact setting. Ability to work as part of a team and in a collaborative environment. Ability to maintain level-headedness in the face of resistance and contrary opinions. Strong attention to detail and commitment to producing accurate work. Ability to manage competing priorities while maintaining organization and quality. Work Environment This position primarily operates in a professional office environment but may require travel to meetings, partner organizations, fundraising events, or community events. The noise level in the work environment is typically moderate. Physical Activity & Requirements While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use repetitive motions of the wrists, hands and/or fingers. This is a sedentary position; however, the employee is occasionally required to stand, walk, reach with arms and hands, grasp, climb or balance, and to stoop, kneel, crouch or crawl and lift up to 10 pounds. Hearing, talking and vision abilities required by this job include perceiving the nature of sounds at normal speaking levels with or without correction, expressing or exchanging ideas by means of the spoken word, and close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading. Job Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Commit does not sponsor visas of any kind.
Job Description Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is one of the world's leading cloud contact center platforms. Our AI-powered Automated Quality Management (AQM) product is transforming how enterprises measure, evaluate, and improve agent and interaction quality at scale. As we build out our dedicated AQM Prompt Engineering capability within Specialized Services, we are hiring a Senior WEM AQM Prompt Engineer to lead and shape this practice. This senior role goes beyond hands-on prompt design. You will be the technical authority for Five9 AQM prompt engineering - setting standards, building reusable assets, mentoring the Prompt Engineer team, and acting as the go-to expert for complex customer escalations and pre-sales engagements. If you have spent a significant portion of your career building sophisticated Speech Analytics programs in Verint, NICE, or Genesys - and you have developed serious prompt engineering skills alongside that domain expertise - this role was designed for you. Why Your Speech Analytics Background is the Foundation for This Role Building effective AQM prompts follows the same disciplined, iterative methodology that defines expert-level Speech Analytics category design: Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scopeDefine prompt intent & evaluation scopeSelect & tag representative call samplesSelect evaluation call samplesIteratively tune keyword / phrase setsIteratively refine prompt wording & logicTest against live call trafficTest prompt outputs against real callsValidate recall & precision metricsValidate pass / fail accuracy metricsDocument & hand off to QA teamDocument prompts for QA workflow At the senior level, this role adds a leadership and practice-building dimension: you will set the standards the rest of the Prompt Engineering team follows and serve as the technical authority across the most complex customer engagements. Key Responsibilities - Practice Leadership • Serve as the technical lead and subject matter authority for Five9 AQM Prompt Engineering within Specialized Services. • Define and own the prompt engineering methodology, standards, quality gates, and best practice documentation for the team. • Build and maintain a curated, reusable prompt library of validated evaluation templates spanning key verticals and QM use cases. • Mentor and technically guide the WEM AQM Prompt Engineer team (x3), conducting prompt reviews and providing structured feedback. • Drive continuous improvement of the team's prompt design process based on performance data, customer outcomes, and LLM platform developments. Key Responsibilities - Customer Delivery • Lead prompt engineering on the most complex and high-value AQM customer engagements, from initial scoping through production deployment. • Act as the senior escalation point for prompt performance issues, failure analysis, and remediation on live customer deployments. • Partner with customers at senior stakeholder level to translate QM strategy and compliance requirements into precise, measurable AQM evaluation criteria. • Design and execute prompt validation frameworks - including representative call sampling, precision/recall analysis, and A/B prompt testing - to ensure accuracy before production release. Key Responsibilities - Product & Pre-Sales Collaboration • Serve as the Prompt Engineering SME in pre-sales engagements, demonstrating Five9 AQM capabilities and advising prospective customers on prompt-driven evaluation design. • Provide structured product feedback to the Five9 AQM product team based on field experience, identifying gaps, limitations, and enhancement opportunities. • Develop and deliver internal training and enablement for consultants and implementation staff on AQM prompt engineering techniques. • Represent the Prompt Engineering practice in cross-functional forums and contribute to go-to-market materials, customer case studies, and thought leadership content. Key Requirements • Minimum 5 years' hands-on experience as a Speech Analytics Lead, Senior QM Analyst, or WEM Consultant with deep expertise in category/topic design, program governance, and optimization in Verint (Categories/Category Sets), NICE CXne (Category Sets), Genesys (Topics), or equivalent - at a seniority level sufficient to have owned or led an analytics program. • Formal prompt engineering qualification or a verifiable, substantive portfolio of production-grade prompt design work, including evidence of iterative refinement, performance measurement, and documentation. • Demonstrable understanding of LLM behavior - including how prompt structure, instruction framing, persona assignment, chain-of-thought, and few-shot examples affect model outputs. • Strong background in Quality Management design: experience building evaluation frameworks, scorecard design, calibration processes, and QM governance. • Experience leading or mentoring technical team members in a delivery or consulting environment. • Proven track record of translating complex business requirements into structured, testable, and scalable technical solutions. • Excellent written and verbal communication skills; comfortable presenting to senior client stakeholders and internal leadership. • BA/BS or equivalent experience; advanced degree in a relevant discipline is advantageous. Preferred Qualifications • Formal prompt engineering certification: DeepLearning.AI Prompt Engineering for Developers, Anthropic Prompt Engineering, OpenAI Prompt Engineering, DAIR.AI Prompt Engineering Guide, or equivalent industry-recognized program. • Direct experience with one or more leading LLM platforms at an advanced level (OpenAI GPT-4+, Anthropic Claude, Google Gemini, Meta Llama, or similar), including API usage, system prompt design, and evaluation harness development. • Prior hands-on experience with Five9 AQM or another AI-native QM solution (e.g., NICE Enlighten QM, Genesys Cloud AI Quality, Medallia, Qualtrics). • Experience contributing to or owning a Speech Analytics or QM center of excellence - including methodology documentation, internal training, and cross-client best practice standardization. • Familiarity with prompt evaluation frameworks (e.g., LLM-as-judge, human-in-the-loop evaluation pipelines, or equivalent). • Exposure to NLP concepts - tokenization, embeddings, semantic similarity - sufficient to reason about why a prompt succeeds or fails. • Experience with JSON, Python scripting, or no-code automation tools as applied to prompt testing and workflow automation. • Background in contact center compliance-driven QM (financial services, healthcare, utilities) where regulatory accuracy requirements add additional complexity to evaluation design. Key Competencies • Technical Authority - recognized internally and externally as the go-to expert on LLM prompt design for contact Centre quality evaluation. • Analytical Rigor - applies statistical thinking and structured measurement to validate and continuously improve prompt performance. • Linguistic Mastery - exceptional command of written instruction; understands how nuance, framing, and ambiguity in prompt language directly influence AI outputs. • Leadership & Coaching - ability to elevate the capability of others through structured mentoring, peer review, and knowledge transfer. • Strategic Customer Engagement - trusted advisor to senior client stakeholders on the use of AI in quality management. • Innovation Orientation - proactively monitors the LLM landscape and identifies opportunities to improve Five9 AQM prompt design practices. • Operational Excellence - drives the team toward repeatable, scalable processes without sacrificing quality or creativity. About Five9 WEM Specialized Services The Specialized Services team within Five9 Professional Services delivers expert-led implementation, optimization, and advisory engagements across the Five9 WEM portfolio. Our AQM Prompt Engineering practice is a newly established Centre of excellence, designed to ensure that customers realize the full potential of Five9's AI-powered quality management capabilities. As the founding senior hire into this practice, the Senior WEM AQM Prompt Engineer will have a rare opportunity to define how prompt engineering is done at Five9 - and to build something genuinely new. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally . click apply for full job details
08/05/2026
Full time
Job Description Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is one of the world's leading cloud contact center platforms. Our AI-powered Automated Quality Management (AQM) product is transforming how enterprises measure, evaluate, and improve agent and interaction quality at scale. As we build out our dedicated AQM Prompt Engineering capability within Specialized Services, we are hiring a Senior WEM AQM Prompt Engineer to lead and shape this practice. This senior role goes beyond hands-on prompt design. You will be the technical authority for Five9 AQM prompt engineering - setting standards, building reusable assets, mentoring the Prompt Engineer team, and acting as the go-to expert for complex customer escalations and pre-sales engagements. If you have spent a significant portion of your career building sophisticated Speech Analytics programs in Verint, NICE, or Genesys - and you have developed serious prompt engineering skills alongside that domain expertise - this role was designed for you. Why Your Speech Analytics Background is the Foundation for This Role Building effective AQM prompts follows the same disciplined, iterative methodology that defines expert-level Speech Analytics category design: Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scopeDefine prompt intent & evaluation scopeSelect & tag representative call samplesSelect evaluation call samplesIteratively tune keyword / phrase setsIteratively refine prompt wording & logicTest against live call trafficTest prompt outputs against real callsValidate recall & precision metricsValidate pass / fail accuracy metricsDocument & hand off to QA teamDocument prompts for QA workflow At the senior level, this role adds a leadership and practice-building dimension: you will set the standards the rest of the Prompt Engineering team follows and serve as the technical authority across the most complex customer engagements. Key Responsibilities - Practice Leadership • Serve as the technical lead and subject matter authority for Five9 AQM Prompt Engineering within Specialized Services. • Define and own the prompt engineering methodology, standards, quality gates, and best practice documentation for the team. • Build and maintain a curated, reusable prompt library of validated evaluation templates spanning key verticals and QM use cases. • Mentor and technically guide the WEM AQM Prompt Engineer team (x3), conducting prompt reviews and providing structured feedback. • Drive continuous improvement of the team's prompt design process based on performance data, customer outcomes, and LLM platform developments. Key Responsibilities - Customer Delivery • Lead prompt engineering on the most complex and high-value AQM customer engagements, from initial scoping through production deployment. • Act as the senior escalation point for prompt performance issues, failure analysis, and remediation on live customer deployments. • Partner with customers at senior stakeholder level to translate QM strategy and compliance requirements into precise, measurable AQM evaluation criteria. • Design and execute prompt validation frameworks - including representative call sampling, precision/recall analysis, and A/B prompt testing - to ensure accuracy before production release. Key Responsibilities - Product & Pre-Sales Collaboration • Serve as the Prompt Engineering SME in pre-sales engagements, demonstrating Five9 AQM capabilities and advising prospective customers on prompt-driven evaluation design. • Provide structured product feedback to the Five9 AQM product team based on field experience, identifying gaps, limitations, and enhancement opportunities. • Develop and deliver internal training and enablement for consultants and implementation staff on AQM prompt engineering techniques. • Represent the Prompt Engineering practice in cross-functional forums and contribute to go-to-market materials, customer case studies, and thought leadership content. Key Requirements • Minimum 5 years' hands-on experience as a Speech Analytics Lead, Senior QM Analyst, or WEM Consultant with deep expertise in category/topic design, program governance, and optimization in Verint (Categories/Category Sets), NICE CXne (Category Sets), Genesys (Topics), or equivalent - at a seniority level sufficient to have owned or led an analytics program. • Formal prompt engineering qualification or a verifiable, substantive portfolio of production-grade prompt design work, including evidence of iterative refinement, performance measurement, and documentation. • Demonstrable understanding of LLM behavior - including how prompt structure, instruction framing, persona assignment, chain-of-thought, and few-shot examples affect model outputs. • Strong background in Quality Management design: experience building evaluation frameworks, scorecard design, calibration processes, and QM governance. • Experience leading or mentoring technical team members in a delivery or consulting environment. • Proven track record of translating complex business requirements into structured, testable, and scalable technical solutions. • Excellent written and verbal communication skills; comfortable presenting to senior client stakeholders and internal leadership. • BA/BS or equivalent experience; advanced degree in a relevant discipline is advantageous. Preferred Qualifications • Formal prompt engineering certification: DeepLearning.AI Prompt Engineering for Developers, Anthropic Prompt Engineering, OpenAI Prompt Engineering, DAIR.AI Prompt Engineering Guide, or equivalent industry-recognized program. • Direct experience with one or more leading LLM platforms at an advanced level (OpenAI GPT-4+, Anthropic Claude, Google Gemini, Meta Llama, or similar), including API usage, system prompt design, and evaluation harness development. • Prior hands-on experience with Five9 AQM or another AI-native QM solution (e.g., NICE Enlighten QM, Genesys Cloud AI Quality, Medallia, Qualtrics). • Experience contributing to or owning a Speech Analytics or QM center of excellence - including methodology documentation, internal training, and cross-client best practice standardization. • Familiarity with prompt evaluation frameworks (e.g., LLM-as-judge, human-in-the-loop evaluation pipelines, or equivalent). • Exposure to NLP concepts - tokenization, embeddings, semantic similarity - sufficient to reason about why a prompt succeeds or fails. • Experience with JSON, Python scripting, or no-code automation tools as applied to prompt testing and workflow automation. • Background in contact center compliance-driven QM (financial services, healthcare, utilities) where regulatory accuracy requirements add additional complexity to evaluation design. Key Competencies • Technical Authority - recognized internally and externally as the go-to expert on LLM prompt design for contact Centre quality evaluation. • Analytical Rigor - applies statistical thinking and structured measurement to validate and continuously improve prompt performance. • Linguistic Mastery - exceptional command of written instruction; understands how nuance, framing, and ambiguity in prompt language directly influence AI outputs. • Leadership & Coaching - ability to elevate the capability of others through structured mentoring, peer review, and knowledge transfer. • Strategic Customer Engagement - trusted advisor to senior client stakeholders on the use of AI in quality management. • Innovation Orientation - proactively monitors the LLM landscape and identifies opportunities to improve Five9 AQM prompt design practices. • Operational Excellence - drives the team toward repeatable, scalable processes without sacrificing quality or creativity. About Five9 WEM Specialized Services The Specialized Services team within Five9 Professional Services delivers expert-led implementation, optimization, and advisory engagements across the Five9 WEM portfolio. Our AQM Prompt Engineering practice is a newly established Centre of excellence, designed to ensure that customers realize the full potential of Five9's AI-powered quality management capabilities. As the founding senior hire into this practice, the Senior WEM AQM Prompt Engineer will have a rare opportunity to define how prompt engineering is done at Five9 - and to build something genuinely new. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally . click apply for full job details
Job Description Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is one of the world's leading cloud contact center platforms. Our AI-powered Automated Quality Management (AQM) product is transforming how enterprises measure, evaluate, and improve agent and interaction quality at scale. As we build out our dedicated AQM Prompt Engineering capability within Specialized Services, we are hiring a Senior WEM AQM Prompt Engineer to lead and shape this practice. This senior role goes beyond hands-on prompt design. You will be the technical authority for Five9 AQM prompt engineering - setting standards, building reusable assets, mentoring the Prompt Engineer team, and acting as the go-to expert for complex customer escalations and pre-sales engagements. If you have spent a significant portion of your career building sophisticated Speech Analytics programs in Verint, NICE, or Genesys - and you have developed serious prompt engineering skills alongside that domain expertise - this role was designed for you. Why Your Speech Analytics Background is the Foundation for This Role Building effective AQM prompts follows the same disciplined, iterative methodology that defines expert-level Speech Analytics category design: Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scopeDefine prompt intent & evaluation scopeSelect & tag representative call samplesSelect evaluation call samplesIteratively tune keyword / phrase setsIteratively refine prompt wording & logicTest against live call trafficTest prompt outputs against real callsValidate recall & precision metricsValidate pass / fail accuracy metricsDocument & hand off to QA teamDocument prompts for QA workflow At the senior level, this role adds a leadership and practice-building dimension: you will set the standards the rest of the Prompt Engineering team follows and serve as the technical authority across the most complex customer engagements. Key Responsibilities - Practice Leadership • Serve as the technical lead and subject matter authority for Five9 AQM Prompt Engineering within Specialized Services. • Define and own the prompt engineering methodology, standards, quality gates, and best practice documentation for the team. • Build and maintain a curated, reusable prompt library of validated evaluation templates spanning key verticals and QM use cases. • Mentor and technically guide the WEM AQM Prompt Engineer team (x3), conducting prompt reviews and providing structured feedback. • Drive continuous improvement of the team's prompt design process based on performance data, customer outcomes, and LLM platform developments. Key Responsibilities - Customer Delivery • Lead prompt engineering on the most complex and high-value AQM customer engagements, from initial scoping through production deployment. • Act as the senior escalation point for prompt performance issues, failure analysis, and remediation on live customer deployments. • Partner with customers at senior stakeholder level to translate QM strategy and compliance requirements into precise, measurable AQM evaluation criteria. • Design and execute prompt validation frameworks - including representative call sampling, precision/recall analysis, and A/B prompt testing - to ensure accuracy before production release. Key Responsibilities - Product & Pre-Sales Collaboration • Serve as the Prompt Engineering SME in pre-sales engagements, demonstrating Five9 AQM capabilities and advising prospective customers on prompt-driven evaluation design. • Provide structured product feedback to the Five9 AQM product team based on field experience, identifying gaps, limitations, and enhancement opportunities. • Develop and deliver internal training and enablement for consultants and implementation staff on AQM prompt engineering techniques. • Represent the Prompt Engineering practice in cross-functional forums and contribute to go-to-market materials, customer case studies, and thought leadership content. Key Requirements • Minimum 5 years' hands-on experience as a Speech Analytics Lead, Senior QM Analyst, or WEM Consultant with deep expertise in category/topic design, program governance, and optimization in Verint (Categories/Category Sets), NICE CXne (Category Sets), Genesys (Topics), or equivalent - at a seniority level sufficient to have owned or led an analytics program. • Formal prompt engineering qualification or a verifiable, substantive portfolio of production-grade prompt design work, including evidence of iterative refinement, performance measurement, and documentation. • Demonstrable understanding of LLM behavior - including how prompt structure, instruction framing, persona assignment, chain-of-thought, and few-shot examples affect model outputs. • Strong background in Quality Management design: experience building evaluation frameworks, scorecard design, calibration processes, and QM governance. • Experience leading or mentoring technical team members in a delivery or consulting environment. • Proven track record of translating complex business requirements into structured, testable, and scalable technical solutions. • Excellent written and verbal communication skills; comfortable presenting to senior client stakeholders and internal leadership. • BA/BS or equivalent experience; advanced degree in a relevant discipline is advantageous. Preferred Qualifications • Formal prompt engineering certification: DeepLearning.AI Prompt Engineering for Developers, Anthropic Prompt Engineering, OpenAI Prompt Engineering, DAIR.AI Prompt Engineering Guide, or equivalent industry-recognized program. • Direct experience with one or more leading LLM platforms at an advanced level (OpenAI GPT-4+, Anthropic Claude, Google Gemini, Meta Llama, or similar), including API usage, system prompt design, and evaluation harness development. • Prior hands-on experience with Five9 AQM or another AI-native QM solution (e.g., NICE Enlighten QM, Genesys Cloud AI Quality, Medallia, Qualtrics). • Experience contributing to or owning a Speech Analytics or QM center of excellence - including methodology documentation, internal training, and cross-client best practice standardization. • Familiarity with prompt evaluation frameworks (e.g., LLM-as-judge, human-in-the-loop evaluation pipelines, or equivalent). • Exposure to NLP concepts - tokenization, embeddings, semantic similarity - sufficient to reason about why a prompt succeeds or fails. • Experience with JSON, Python scripting, or no-code automation tools as applied to prompt testing and workflow automation. • Background in contact center compliance-driven QM (financial services, healthcare, utilities) where regulatory accuracy requirements add additional complexity to evaluation design. Key Competencies • Technical Authority - recognized internally and externally as the go-to expert on LLM prompt design for contact Centre quality evaluation. • Analytical Rigor - applies statistical thinking and structured measurement to validate and continuously improve prompt performance. • Linguistic Mastery - exceptional command of written instruction; understands how nuance, framing, and ambiguity in prompt language directly influence AI outputs. • Leadership & Coaching - ability to elevate the capability of others through structured mentoring, peer review, and knowledge transfer. • Strategic Customer Engagement - trusted advisor to senior client stakeholders on the use of AI in quality management. • Innovation Orientation - proactively monitors the LLM landscape and identifies opportunities to improve Five9 AQM prompt design practices. • Operational Excellence - drives the team toward repeatable, scalable processes without sacrificing quality or creativity. About Five9 WEM Specialized Services The Specialized Services team within Five9 Professional Services delivers expert-led implementation, optimization, and advisory engagements across the Five9 WEM portfolio. Our AQM Prompt Engineering practice is a newly established Centre of excellence, designed to ensure that customers realize the full potential of Five9's AI-powered quality management capabilities. As the founding senior hire into this practice, the Senior WEM AQM Prompt Engineer will have a rare opportunity to define how prompt engineering is done at Five9 - and to build something genuinely new. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally . click apply for full job details
08/05/2026
Full time
Job Description Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is one of the world's leading cloud contact center platforms. Our AI-powered Automated Quality Management (AQM) product is transforming how enterprises measure, evaluate, and improve agent and interaction quality at scale. As we build out our dedicated AQM Prompt Engineering capability within Specialized Services, we are hiring a Senior WEM AQM Prompt Engineer to lead and shape this practice. This senior role goes beyond hands-on prompt design. You will be the technical authority for Five9 AQM prompt engineering - setting standards, building reusable assets, mentoring the Prompt Engineer team, and acting as the go-to expert for complex customer escalations and pre-sales engagements. If you have spent a significant portion of your career building sophisticated Speech Analytics programs in Verint, NICE, or Genesys - and you have developed serious prompt engineering skills alongside that domain expertise - this role was designed for you. Why Your Speech Analytics Background is the Foundation for This Role Building effective AQM prompts follows the same disciplined, iterative methodology that defines expert-level Speech Analytics category design: Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scopeDefine prompt intent & evaluation scopeSelect & tag representative call samplesSelect evaluation call samplesIteratively tune keyword / phrase setsIteratively refine prompt wording & logicTest against live call trafficTest prompt outputs against real callsValidate recall & precision metricsValidate pass / fail accuracy metricsDocument & hand off to QA teamDocument prompts for QA workflow At the senior level, this role adds a leadership and practice-building dimension: you will set the standards the rest of the Prompt Engineering team follows and serve as the technical authority across the most complex customer engagements. Key Responsibilities - Practice Leadership • Serve as the technical lead and subject matter authority for Five9 AQM Prompt Engineering within Specialized Services. • Define and own the prompt engineering methodology, standards, quality gates, and best practice documentation for the team. • Build and maintain a curated, reusable prompt library of validated evaluation templates spanning key verticals and QM use cases. • Mentor and technically guide the WEM AQM Prompt Engineer team (x3), conducting prompt reviews and providing structured feedback. • Drive continuous improvement of the team's prompt design process based on performance data, customer outcomes, and LLM platform developments. Key Responsibilities - Customer Delivery • Lead prompt engineering on the most complex and high-value AQM customer engagements, from initial scoping through production deployment. • Act as the senior escalation point for prompt performance issues, failure analysis, and remediation on live customer deployments. • Partner with customers at senior stakeholder level to translate QM strategy and compliance requirements into precise, measurable AQM evaluation criteria. • Design and execute prompt validation frameworks - including representative call sampling, precision/recall analysis, and A/B prompt testing - to ensure accuracy before production release. Key Responsibilities - Product & Pre-Sales Collaboration • Serve as the Prompt Engineering SME in pre-sales engagements, demonstrating Five9 AQM capabilities and advising prospective customers on prompt-driven evaluation design. • Provide structured product feedback to the Five9 AQM product team based on field experience, identifying gaps, limitations, and enhancement opportunities. • Develop and deliver internal training and enablement for consultants and implementation staff on AQM prompt engineering techniques. • Represent the Prompt Engineering practice in cross-functional forums and contribute to go-to-market materials, customer case studies, and thought leadership content. Key Requirements • Minimum 5 years' hands-on experience as a Speech Analytics Lead, Senior QM Analyst, or WEM Consultant with deep expertise in category/topic design, program governance, and optimization in Verint (Categories/Category Sets), NICE CXne (Category Sets), Genesys (Topics), or equivalent - at a seniority level sufficient to have owned or led an analytics program. • Formal prompt engineering qualification or a verifiable, substantive portfolio of production-grade prompt design work, including evidence of iterative refinement, performance measurement, and documentation. • Demonstrable understanding of LLM behavior - including how prompt structure, instruction framing, persona assignment, chain-of-thought, and few-shot examples affect model outputs. • Strong background in Quality Management design: experience building evaluation frameworks, scorecard design, calibration processes, and QM governance. • Experience leading or mentoring technical team members in a delivery or consulting environment. • Proven track record of translating complex business requirements into structured, testable, and scalable technical solutions. • Excellent written and verbal communication skills; comfortable presenting to senior client stakeholders and internal leadership. • BA/BS or equivalent experience; advanced degree in a relevant discipline is advantageous. Preferred Qualifications • Formal prompt engineering certification: DeepLearning.AI Prompt Engineering for Developers, Anthropic Prompt Engineering, OpenAI Prompt Engineering, DAIR.AI Prompt Engineering Guide, or equivalent industry-recognized program. • Direct experience with one or more leading LLM platforms at an advanced level (OpenAI GPT-4+, Anthropic Claude, Google Gemini, Meta Llama, or similar), including API usage, system prompt design, and evaluation harness development. • Prior hands-on experience with Five9 AQM or another AI-native QM solution (e.g., NICE Enlighten QM, Genesys Cloud AI Quality, Medallia, Qualtrics). • Experience contributing to or owning a Speech Analytics or QM center of excellence - including methodology documentation, internal training, and cross-client best practice standardization. • Familiarity with prompt evaluation frameworks (e.g., LLM-as-judge, human-in-the-loop evaluation pipelines, or equivalent). • Exposure to NLP concepts - tokenization, embeddings, semantic similarity - sufficient to reason about why a prompt succeeds or fails. • Experience with JSON, Python scripting, or no-code automation tools as applied to prompt testing and workflow automation. • Background in contact center compliance-driven QM (financial services, healthcare, utilities) where regulatory accuracy requirements add additional complexity to evaluation design. Key Competencies • Technical Authority - recognized internally and externally as the go-to expert on LLM prompt design for contact Centre quality evaluation. • Analytical Rigor - applies statistical thinking and structured measurement to validate and continuously improve prompt performance. • Linguistic Mastery - exceptional command of written instruction; understands how nuance, framing, and ambiguity in prompt language directly influence AI outputs. • Leadership & Coaching - ability to elevate the capability of others through structured mentoring, peer review, and knowledge transfer. • Strategic Customer Engagement - trusted advisor to senior client stakeholders on the use of AI in quality management. • Innovation Orientation - proactively monitors the LLM landscape and identifies opportunities to improve Five9 AQM prompt design practices. • Operational Excellence - drives the team toward repeatable, scalable processes without sacrificing quality or creativity. About Five9 WEM Specialized Services The Specialized Services team within Five9 Professional Services delivers expert-led implementation, optimization, and advisory engagements across the Five9 WEM portfolio. Our AQM Prompt Engineering practice is a newly established Centre of excellence, designed to ensure that customers realize the full potential of Five9's AI-powered quality management capabilities. As the founding senior hire into this practice, the Senior WEM AQM Prompt Engineer will have a rare opportunity to define how prompt engineering is done at Five9 - and to build something genuinely new. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally . click apply for full job details
Overview About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership Responsibilities What You'll Do As an Ecommerce Analytics Analyst at Rural King, you'll assist in improving the customer journey on our websites via analytics tools, interpreting behavior throughout, finding friction, and helping the overall flow of users from site entrance to checkout. We are seeking a highly skilled and motivated analyst who excels in data analysis and visualization, manipulating large data sets, and providing recommendations and opportunities for improvement for The analyst will be a key member on the Ecom team tasked with providing reporting, analyses, insights, and troubleshooting for various stakeholders across ecommerce, IT, marketing, and other cross-functional partners. Make a meaningful impact and drive positive change in the lives of our customers and the communities we serve. Work alongside a team of talented professionals who are passionate about their work and strive for excellence every day. Develop a deep understanding of products and services to confidently address customer inquiries, provide accurate information, and offer suitable recommendations. Be part of a team that celebrates achievements, promotes teamwork, and recognizes individual contributions. Take ownership of challenging assignments and have the autonomy to implement innovative solutions. Act as a trusted internal partner across departments to collaborate on initiatives projecting positive business outcomes. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. Perform other duties as assigned. Key Responsibilities: Develop automated and ad hoc reports from various website analytics platforms to address common data requests and help to ensure that stakeholders understand key takeaways Partner with direct team and cross-functional partners to translate insights into opportunities to optimize sales performance and customer journey Present findings in a clear, concise, and visually appealing manner, using data visualization tools and storytelling techniques to engage and influence decision-makers Proactively identify opportunities for website optimization and improvement based on data analysis Assist in conducting thorough analysis of user journeys, landing pages, conversion funnels, and other relevant website elements to uncover areas of potential growth and enhancement Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail. Meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy. Proven ability to analyze and optimize complex processes to achieve operational excellence. Adaptable in response to changing priorities, unexpected challenges, and evolving business needs. Ability to make decisions with confidence, even in uncertain or ambiguous situations. Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions. Supervisory Responsibilities No Qualifications Essential Qualities for Success Bachelor's degree in Business Analytics, Data Analytics, Data Science, Information Systems, Business Administration/Management, or related degree Coursework including business intelligence, data science, data analytics, or similar material At least 1-2 years of data analysis or website analytics experience, or an equivalent combination of experience and education. Experience with Microsoft Excel including data manipulation and validation, analysis and reporting including pivot tables and functions, and data visualization Proficiency using website analytics tools, including GA4, Quantum Metrics, Adobe Analytics, or related tools is a plus, but not required Experience using BI Tools including Looker or Power BI a plus, but not required Proficiency with Microsoft Office Suite or similar software Excellent verbal and written interpersonal and communication Physical Requirements Ability to maintain a seated or standing position for extended durations. Capability to lift 15 pounds periodically. Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently Ability to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $52,000 - $60,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here Min Max We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
08/05/2026
Full time
Overview About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership Responsibilities What You'll Do As an Ecommerce Analytics Analyst at Rural King, you'll assist in improving the customer journey on our websites via analytics tools, interpreting behavior throughout, finding friction, and helping the overall flow of users from site entrance to checkout. We are seeking a highly skilled and motivated analyst who excels in data analysis and visualization, manipulating large data sets, and providing recommendations and opportunities for improvement for The analyst will be a key member on the Ecom team tasked with providing reporting, analyses, insights, and troubleshooting for various stakeholders across ecommerce, IT, marketing, and other cross-functional partners. Make a meaningful impact and drive positive change in the lives of our customers and the communities we serve. Work alongside a team of talented professionals who are passionate about their work and strive for excellence every day. Develop a deep understanding of products and services to confidently address customer inquiries, provide accurate information, and offer suitable recommendations. Be part of a team that celebrates achievements, promotes teamwork, and recognizes individual contributions. Take ownership of challenging assignments and have the autonomy to implement innovative solutions. Act as a trusted internal partner across departments to collaborate on initiatives projecting positive business outcomes. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. Perform other duties as assigned. Key Responsibilities: Develop automated and ad hoc reports from various website analytics platforms to address common data requests and help to ensure that stakeholders understand key takeaways Partner with direct team and cross-functional partners to translate insights into opportunities to optimize sales performance and customer journey Present findings in a clear, concise, and visually appealing manner, using data visualization tools and storytelling techniques to engage and influence decision-makers Proactively identify opportunities for website optimization and improvement based on data analysis Assist in conducting thorough analysis of user journeys, landing pages, conversion funnels, and other relevant website elements to uncover areas of potential growth and enhancement Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail. Meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy. Proven ability to analyze and optimize complex processes to achieve operational excellence. Adaptable in response to changing priorities, unexpected challenges, and evolving business needs. Ability to make decisions with confidence, even in uncertain or ambiguous situations. Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions. Supervisory Responsibilities No Qualifications Essential Qualities for Success Bachelor's degree in Business Analytics, Data Analytics, Data Science, Information Systems, Business Administration/Management, or related degree Coursework including business intelligence, data science, data analytics, or similar material At least 1-2 years of data analysis or website analytics experience, or an equivalent combination of experience and education. Experience with Microsoft Excel including data manipulation and validation, analysis and reporting including pivot tables and functions, and data visualization Proficiency using website analytics tools, including GA4, Quantum Metrics, Adobe Analytics, or related tools is a plus, but not required Experience using BI Tools including Looker or Power BI a plus, but not required Proficiency with Microsoft Office Suite or similar software Excellent verbal and written interpersonal and communication Physical Requirements Ability to maintain a seated or standing position for extended durations. Capability to lift 15 pounds periodically. Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently Ability to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $52,000 - $60,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here Min Max We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
Overview About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 14 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership Responsibilities What You'll do As a WMS Application Analyst I, you will be supporting and enhancing our Warehouse Management Systems (WMS), specifically focusing on HighJump, Körber, and Infios platforms. This role will work closely with the business, operations, IT, and vendors partners to ensure optimal system performance, provide user support, and participate in the analysis, configuration, and testing of system changes. Provide first-line application support for WMS-related issues across HighJump/Körber/Infios platforms. Analyze, troubleshoot, and resolve user-reported incidents and system errors in a timely and efficient manner. Collaborate with business stakeholders to gather and document requirements for minor enhancements and configuration changes. Assist in system configuration, user access management, and basic workflow customization. Participate in testing efforts for new WMS releases, patches, or enhancements including writing test scripts and validating functionality. Create and maintain user documentation, standard operating procedures, and training materials. Work closely with warehouse and logistics teams to ensure smooth day-to-day WMS operations. Monitor and analyze WMS performance and support proactive system health checks. Support project initiatives related to system upgrades, new functionality, or process improvements. Escalate complex issues to senior analysts or vendors, following change control processes and documentation standards. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. This role may require occasional travel to distribution centers or warehouses. On-call rotation or after-hours support may be required during critical periods (e.g., system go-lives or peak seasons). Perform other duties as assigned. Supervisory Responsibilities None Qualifications Essential Qualities for Success At least 1-5 years of experience supporting or administering WMS platforms, preferably HighJump, Körber, or Infios, and a bachelor's degree in Computer Science, Information Systems, Supply Chain Management, or related education. Exposure to configuration and customization of HighJump/Körber workflows or screens. Experience working in a distribution center or retail warehouse environment. Basic understanding of APIs, EDI, or middleware integration tools. Familiarity with systems ingetration (e.g. ERP, TMS, RF devices) is preferred. Basic knowledge of SQL and experience with data queries ro reporting tools is a plus. Strong problem solving skills and ability to work independently with attention to detail. Excellent verbal and written interpersonal and communication skills. Customer focused mindset. Physical Requirements Ability to maintain a seated or standing position for extended durations. Capability to lift 15 pounds periodically. Ability to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $56,000 - $74,060 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here Min Max We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
08/05/2026
Full time
Overview About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 14 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership Responsibilities What You'll do As a WMS Application Analyst I, you will be supporting and enhancing our Warehouse Management Systems (WMS), specifically focusing on HighJump, Körber, and Infios platforms. This role will work closely with the business, operations, IT, and vendors partners to ensure optimal system performance, provide user support, and participate in the analysis, configuration, and testing of system changes. Provide first-line application support for WMS-related issues across HighJump/Körber/Infios platforms. Analyze, troubleshoot, and resolve user-reported incidents and system errors in a timely and efficient manner. Collaborate with business stakeholders to gather and document requirements for minor enhancements and configuration changes. Assist in system configuration, user access management, and basic workflow customization. Participate in testing efforts for new WMS releases, patches, or enhancements including writing test scripts and validating functionality. Create and maintain user documentation, standard operating procedures, and training materials. Work closely with warehouse and logistics teams to ensure smooth day-to-day WMS operations. Monitor and analyze WMS performance and support proactive system health checks. Support project initiatives related to system upgrades, new functionality, or process improvements. Escalate complex issues to senior analysts or vendors, following change control processes and documentation standards. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. This role may require occasional travel to distribution centers or warehouses. On-call rotation or after-hours support may be required during critical periods (e.g., system go-lives or peak seasons). Perform other duties as assigned. Supervisory Responsibilities None Qualifications Essential Qualities for Success At least 1-5 years of experience supporting or administering WMS platforms, preferably HighJump, Körber, or Infios, and a bachelor's degree in Computer Science, Information Systems, Supply Chain Management, or related education. Exposure to configuration and customization of HighJump/Körber workflows or screens. Experience working in a distribution center or retail warehouse environment. Basic understanding of APIs, EDI, or middleware integration tools. Familiarity with systems ingetration (e.g. ERP, TMS, RF devices) is preferred. Basic knowledge of SQL and experience with data queries ro reporting tools is a plus. Strong problem solving skills and ability to work independently with attention to detail. Excellent verbal and written interpersonal and communication skills. Customer focused mindset. Physical Requirements Ability to maintain a seated or standing position for extended durations. Capability to lift 15 pounds periodically. Ability to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $56,000 - $74,060 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here Min Max We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
Overview About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 14 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership Responsibilities What You'll do As a WMS Application Analyst I, you will be supporting and enhancing our Warehouse Management Systems (WMS), specifically focusing on HighJump, Körber, and Infios platforms. This role will work closely with the business, operations, IT, and vendors partners to ensure optimal system performance, provide user support, and participate in the analysis, configuration, and testing of system changes. Provide first-line application support for WMS-related issues across HighJump/Körber/Infios platforms. Analyze, troubleshoot, and resolve user-reported incidents and system errors in a timely and efficient manner. Collaborate with business stakeholders to gather and document requirements for minor enhancements and configuration changes. Assist in system configuration, user access management, and basic workflow customization. Participate in testing efforts for new WMS releases, patches, or enhancements including writing test scripts and validating functionality. Create and maintain user documentation, standard operating procedures, and training materials. Work closely with warehouse and logistics teams to ensure smooth day-to-day WMS operations. Monitor and analyze WMS performance and support proactive system health checks. Support project initiatives related to system upgrades, new functionality, or process improvements. Escalate complex issues to senior analysts or vendors, following change control processes and documentation standards. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. This role may require occasional travel to distribution centers or warehouses. On-call rotation or after-hours support may be required during critical periods (e.g., system go-lives or peak seasons). Perform other duties as assigned. Supervisory Responsibilities None Qualifications Essential Qualities for Success At least 1-5 years of experience supporting or administering WMS platforms, preferably HighJump, Körber, or Infios, and a bachelor's degree in Computer Science, Information Systems, Supply Chain Management, or related education. Exposure to configuration and customization of HighJump/Körber workflows or screens. Experience working in a distribution center or retail warehouse environment. Basic understanding of APIs, EDI, or middleware integration tools. Familiarity with systems ingetration (e.g. ERP, TMS, RF devices) is preferred. Basic knowledge of SQL and experience with data queries ro reporting tools is a plus. Strong problem solving skills and ability to work independently with attention to detail. Excellent verbal and written interpersonal and communication skills. Customer focused mindset. Physical Requirements Ability to maintain a seated or standing position for extended durations. Capability to lift 15 pounds periodically. Ability to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $56,000 - $74,060 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here Min Max We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
08/05/2026
Full time
Overview About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 14 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership Responsibilities What You'll do As a WMS Application Analyst I, you will be supporting and enhancing our Warehouse Management Systems (WMS), specifically focusing on HighJump, Körber, and Infios platforms. This role will work closely with the business, operations, IT, and vendors partners to ensure optimal system performance, provide user support, and participate in the analysis, configuration, and testing of system changes. Provide first-line application support for WMS-related issues across HighJump/Körber/Infios platforms. Analyze, troubleshoot, and resolve user-reported incidents and system errors in a timely and efficient manner. Collaborate with business stakeholders to gather and document requirements for minor enhancements and configuration changes. Assist in system configuration, user access management, and basic workflow customization. Participate in testing efforts for new WMS releases, patches, or enhancements including writing test scripts and validating functionality. Create and maintain user documentation, standard operating procedures, and training materials. Work closely with warehouse and logistics teams to ensure smooth day-to-day WMS operations. Monitor and analyze WMS performance and support proactive system health checks. Support project initiatives related to system upgrades, new functionality, or process improvements. Escalate complex issues to senior analysts or vendors, following change control processes and documentation standards. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. This role may require occasional travel to distribution centers or warehouses. On-call rotation or after-hours support may be required during critical periods (e.g., system go-lives or peak seasons). Perform other duties as assigned. Supervisory Responsibilities None Qualifications Essential Qualities for Success At least 1-5 years of experience supporting or administering WMS platforms, preferably HighJump, Körber, or Infios, and a bachelor's degree in Computer Science, Information Systems, Supply Chain Management, or related education. Exposure to configuration and customization of HighJump/Körber workflows or screens. Experience working in a distribution center or retail warehouse environment. Basic understanding of APIs, EDI, or middleware integration tools. Familiarity with systems ingetration (e.g. ERP, TMS, RF devices) is preferred. Basic knowledge of SQL and experience with data queries ro reporting tools is a plus. Strong problem solving skills and ability to work independently with attention to detail. Excellent verbal and written interpersonal and communication skills. Customer focused mindset. Physical Requirements Ability to maintain a seated or standing position for extended durations. Capability to lift 15 pounds periodically. Ability to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $56,000 - $74,060 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here Min Max We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
Overview About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership Responsibilities What You'll Do As a Business Analyst you will serve as a key liaison between business stakeholders and technical teams, helping define, document, and deliver technology solutions that support Rural King's retail and digital operations. This role will focus on understanding business needs, translating them into functional and technical requirements, and supporting the successful implementation of systems and enhancements. The ideal candidate will thrive in a fast-paced IT environment, supporting a wide range of projects across eCommerce, order management, middleware, and enterprise applications-recognizing that technologies and project scopes may vary. Essential Duties and Responsibilities Partner with business stakeholders and Product Owners to gather, analyze, and document business requirements for IT initiatives. Translate business needs into clear functional specifications and collaborate with technical teams to ensure accurate implementation. Support multiple concurrent projects across retail, eCommerce, and enterprise systems. Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives. Assist in creating user stories, acceptance criteria, and test plans to ensure project quality and completeness. Facilitate cross-functional workshops to align teams on goals, requirements, and process improvements. Support testing and validation phases through test case development, execution, and defect tracking. Develop and maintain documentation, including business process maps, data flow diagrams, and user guides. Collaborate with Project Managers and Product Owners to ensure projects remain aligned with strategic objectives and timelines. Identify opportunities for process optimization, automation, and enhanced user experience across systems. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. Perform other duties as assigned. Supervisory Responsibilities No Qualifications Essential Qualities for Success 3-5 years of experience as a Business Analyst in IT, retail, or eCommerce environments. Strong understanding of software development lifecycles, Agile methodologies, and project delivery frameworks. Experience working with requirements management tools such as Jira and Confluence. Ability to translate complex business needs into clear technical and functional documentation. Familiarity with enterprise retail systems such as eCommerce, Order Management, Middleware, ERP, or CRM platforms (technologies may vary). Experience collaborating with Product Owners and technical teams in an Agile environment. Strong analytical, problem-solving, and critical thinking skills. Excellent communication and facilitation abilities to bridge business and technical perspectives. Detail-oriented, organized, and comfortable managing multiple priorities in a fast-paced environment. Ability to effectively resolve conflicts and address challenges that may arise in relationships. Ability to identify and addressing deviations from an established process. Self-motivated, detail-oriented, and adaptable to changing priorities. PHYSICAL REQUIREMENTS Must be able to sit or stand for prolonged periods of time. Must be able to lift up to 15 pounds at times. Must be able to access and navigate each department across facilities. Must be able to verbally communicate effectively with others (in-person and via electronic devices). Must have close visual acuity. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $83,250 - $110,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here Min Max We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
08/05/2026
Full time
Overview About us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program 15% Associate Discount Dave Ramsey's SmartDollar Program Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services Company paid YMCA Family Membership Responsibilities What You'll Do As a Business Analyst you will serve as a key liaison between business stakeholders and technical teams, helping define, document, and deliver technology solutions that support Rural King's retail and digital operations. This role will focus on understanding business needs, translating them into functional and technical requirements, and supporting the successful implementation of systems and enhancements. The ideal candidate will thrive in a fast-paced IT environment, supporting a wide range of projects across eCommerce, order management, middleware, and enterprise applications-recognizing that technologies and project scopes may vary. Essential Duties and Responsibilities Partner with business stakeholders and Product Owners to gather, analyze, and document business requirements for IT initiatives. Translate business needs into clear functional specifications and collaborate with technical teams to ensure accurate implementation. Support multiple concurrent projects across retail, eCommerce, and enterprise systems. Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives. Assist in creating user stories, acceptance criteria, and test plans to ensure project quality and completeness. Facilitate cross-functional workshops to align teams on goals, requirements, and process improvements. Support testing and validation phases through test case development, execution, and defect tracking. Develop and maintain documentation, including business process maps, data flow diagrams, and user guides. Collaborate with Project Managers and Product Owners to ensure projects remain aligned with strategic objectives and timelines. Identify opportunities for process optimization, automation, and enhanced user experience across systems. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. Perform other duties as assigned. Supervisory Responsibilities No Qualifications Essential Qualities for Success 3-5 years of experience as a Business Analyst in IT, retail, or eCommerce environments. Strong understanding of software development lifecycles, Agile methodologies, and project delivery frameworks. Experience working with requirements management tools such as Jira and Confluence. Ability to translate complex business needs into clear technical and functional documentation. Familiarity with enterprise retail systems such as eCommerce, Order Management, Middleware, ERP, or CRM platforms (technologies may vary). Experience collaborating with Product Owners and technical teams in an Agile environment. Strong analytical, problem-solving, and critical thinking skills. Excellent communication and facilitation abilities to bridge business and technical perspectives. Detail-oriented, organized, and comfortable managing multiple priorities in a fast-paced environment. Ability to effectively resolve conflicts and address challenges that may arise in relationships. Ability to identify and addressing deviations from an established process. Self-motivated, detail-oriented, and adaptable to changing priorities. PHYSICAL REQUIREMENTS Must be able to sit or stand for prolonged periods of time. Must be able to lift up to 15 pounds at times. Must be able to access and navigate each department across facilities. Must be able to verbally communicate effectively with others (in-person and via electronic devices). Must have close visual acuity. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $83,250 - $110,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here Min Max We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit
Date Posted: 2026-07-30 Country: United States of America Location: US-MA-TEWKSBURY-TB2 50 Apple Hill Dr SUDBURY BLDG, Tewksbury Tb2 200 Sudbury Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required after day 1 At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. The Systems Engineering and Test Capabilities (SE&TC) Discipline organization is the central focus for Mission Systems Integration activities within Raytheon, responsible for defining customer needs, functional and product architecture, requirements definition and decomposition, Model Based Systems Engineering (MBSE), system performance, System Security Engineering (SSE), integration and system level testing, identifying and resolving hardware, software, and networking issues, and developing automated or operator-driven tests in support of system-level integration, verification and validation. Within SE&TC, Life Cycle Engineering (LCE) is responsible for ensuring our products are Safe, Reliable, Maintainable and delivered on time. Life Cycle Engineering consists of multiple disciplines that support engineering, our program offices and our customers. Our Life Cycle Engineering disciplines participate in the total life cycle of our products from conception to deactivation. Our focus area is product support, including the following disciplines: Logistics, Technical Manuals, Training, Reliability, Maintainability, Supportability and Repair. What You Will Do : As a Sustainment Data Analyst, you'll be assigned to one or more LTAMDS or IRAD programs and will be responsible for providing innovative and trusted solutions that optimize the efficiency and effectiveness of the Land and Air Defense products and services over their life cycle. You'll accomplish this mission by leveraging existing and new capabilities being developed within sustainment and by working with the following entities: Systems, Software and Hardware design organizations Engineering Cross Product Teams (CPTs) LTAMDS Integrated Product Teams (IPTs) Chief Engineers, Program Directors and Program Managers National and International Customers Domestic and International Travel May Be Required This position will be based in Tewksbury, MA. What You Will Do: Responsibilities include the following: Manage highly agile teams (5-10 employees) Develop Long-Term Roadmaps for technology development Support of Open source and FOSS integration with D4 data pipeline Development capabilities in alignment with modern programming languages Support and manage projects ranging from Small to Large scale investment Balance project budget up to 750K+ in cost Qualifications You Must Have: Typically requires a Bachelor's in Science, Technology, Engineering, or Mathematics (STEM preferred) and a minimum of 8 years of prior engineering experience or equivalent experience. Experience of Agile development Product lead Experience Qualifications We Prefer: Experience using program management tools such as Earned Value Management System (EVMS) or similar tools Ability to lead, along with peers, the development of long-range plans to capitalize on future opportunities Ability to overcome obstacles and negotiate change Demonstrated comprehensive planning skills with the ability to analyze technical and financial data and reports Exceptional judgment and decision-making A candidate who demonstrates initiative, quickly learns processes, and is capable of independently managing tasks and driving them to completion What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Learn More & Apply Now! Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
08/05/2026
Full time
Date Posted: 2026-07-30 Country: United States of America Location: US-MA-TEWKSBURY-TB2 50 Apple Hill Dr SUDBURY BLDG, Tewksbury Tb2 200 Sudbury Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required after day 1 At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. The Systems Engineering and Test Capabilities (SE&TC) Discipline organization is the central focus for Mission Systems Integration activities within Raytheon, responsible for defining customer needs, functional and product architecture, requirements definition and decomposition, Model Based Systems Engineering (MBSE), system performance, System Security Engineering (SSE), integration and system level testing, identifying and resolving hardware, software, and networking issues, and developing automated or operator-driven tests in support of system-level integration, verification and validation. Within SE&TC, Life Cycle Engineering (LCE) is responsible for ensuring our products are Safe, Reliable, Maintainable and delivered on time. Life Cycle Engineering consists of multiple disciplines that support engineering, our program offices and our customers. Our Life Cycle Engineering disciplines participate in the total life cycle of our products from conception to deactivation. Our focus area is product support, including the following disciplines: Logistics, Technical Manuals, Training, Reliability, Maintainability, Supportability and Repair. What You Will Do : As a Sustainment Data Analyst, you'll be assigned to one or more LTAMDS or IRAD programs and will be responsible for providing innovative and trusted solutions that optimize the efficiency and effectiveness of the Land and Air Defense products and services over their life cycle. You'll accomplish this mission by leveraging existing and new capabilities being developed within sustainment and by working with the following entities: Systems, Software and Hardware design organizations Engineering Cross Product Teams (CPTs) LTAMDS Integrated Product Teams (IPTs) Chief Engineers, Program Directors and Program Managers National and International Customers Domestic and International Travel May Be Required This position will be based in Tewksbury, MA. What You Will Do: Responsibilities include the following: Manage highly agile teams (5-10 employees) Develop Long-Term Roadmaps for technology development Support of Open source and FOSS integration with D4 data pipeline Development capabilities in alignment with modern programming languages Support and manage projects ranging from Small to Large scale investment Balance project budget up to 750K+ in cost Qualifications You Must Have: Typically requires a Bachelor's in Science, Technology, Engineering, or Mathematics (STEM preferred) and a minimum of 8 years of prior engineering experience or equivalent experience. Experience of Agile development Product lead Experience Qualifications We Prefer: Experience using program management tools such as Earned Value Management System (EVMS) or similar tools Ability to lead, along with peers, the development of long-range plans to capitalize on future opportunities Ability to overcome obstacles and negotiate change Demonstrated comprehensive planning skills with the ability to analyze technical and financial data and reports Exceptional judgment and decision-making A candidate who demonstrates initiative, quickly learns processes, and is capable of independently managing tasks and driving them to completion What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Learn More & Apply Now! Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
Resource Operations Analyst location: PORTLAND, OR, US, 97232 Company: PacifiCorp Power Your Greatness PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion and belonging. General Purpose Provide operational, analytical, technical, and leadership support for PacifiCorp's generation portfolio through resource planning, generation scheduling, outage coordination, and market participation activities. Depending on the level, responsibilities range from independently performing and coordinating activities that support the reliable and efficient operation of thermal, hydro, renewable, and energy storage resources to leading resource planning initiatives, providing technical guidance, strengthening organizational capability, and driving continuous improvement through collaboration, knowledge sharing, and operational excellence. Responsibilities Independently perform generation scheduling, outage coordination, and operating plan development for thermal, hydro, renewable, and energy storage resources. Coordinate with internal and external stakeholders, including Generation, Trading, Transmission, PMO, and other operational groups, to support resource planning and operational activities. Coordinate PacifiCorp's participation in EDAM and other organized markets through operational coordination and maintenance of CAISO Master File (GRDT) and resource registration data. Analyze operational data and develop reports, metrics, recommendations, and operational insights to support operational decision-making and business objectives. Develop and maintain operational procedures, documentation, job aids, and process standards that promote consistent and reliable operations. Maintain proficiency in resource planning processes, systems, and operational practices while supporting cross-training, knowledge sharing, and consistent operational execution. Identify and implement process improvements that enhance operational efficiency, standardization, and reliability. Exercise sound judgment and make independent operational decisions within established procedures and authority. Provide rotating on-call, after-hours, weekend, holiday, or emergency operational support as required. In addition, the responsibilities at the Senior Resource Operations Analyst level include: Lead generation scheduling, outage coordination, and operating plan development for thermal, hydro, renewable, and energy storage resources. Provide technical and operational guidance to internal and external stakeholders, including Generation, Trading, Transmission, PMO, and other operational groups, to support resource planning and operational activities. Lead operational readiness for PacifiCorp's participation in EDAM and other organized markets through oversight of CAISO Master File (GRDT) and resource registration activities. Analyze operational data and develop reports, metrics, operational insights, and strategic recommendations that support generation portfolio management, operational decision-making, and risk management. Lead the development, maintenance, and continuous improvement of operational procedures, documentation, job aids, and process standards to strengthen operational consistency, knowledge retention, organizational resilience, and long-term operational capability Provide technical leadership across PacifiCorp's generation portfolio by mentoring team members, promoting knowledge sharing, supporting cross-training, and strengthening organizational capability within resource planning functions. Lead process improvement initiatives that enhance generation portfolio management, operational efficiency, standardization, and organizational capability. Provide technical guidance and exercise sound judgment in complex operational situations to support safe, reliable, and efficient generation portfolio management. Provide leadership and technical support during rotating on-call, after-hours, weekend, holiday, or emergency operational situations as required. Requirements Bachelor's degree in Engineering, Physical Science, Mathematics, Business, or related discipline; or an equivalent combination of education and relevant experience. Three years of progressively responsible experience in resource planning, utility operations, energy markets, engineering, data analysis, business operations, or a related field with demonstrated ability to independently perform operational responsibilities. Demonstrated analytical, organizational, communication, and problem-solving skills with the ability to independently manage priorities, adapt to changing operational conditions, and perform assigned responsibilities. Working knowledge of utility operations, resource planning, organized markets, or related operational processes. Demonstrated ability to learn new technologies, systems, and operational processes and adapt to changing business and operational requirements. In addition, the requirements at the Senior Resource Operations Analyst level include: Five or more years of progressively responsible experience in resource planning, utility operations, energy markets, engineering, data analysis, business operations, or a related field with demonstrated ability to provide technical leadership, lead operational initiatives, and develop others. Demonstrated leadership, analytical, communication, mentoring, decision-making, and organizational skills with the ability to lead complex operational initiatives and strengthen organizational capability. Demonstrated knowledge of utility operations, generation portfolio management, organized markets, and applicable regulatory requirements. Preferences Experience in electric utility operations, resource planning, generation scheduling, energy markets, or related industries. Experience with data analysis, reporting, or operational software such as Microsoft Excel, Power BI, SQL, Python, or similar analytical tools. Knowledge of organized electricity markets, resource registration, or market participation processes (e.g., EDAM, CAISO, EIM). Experience supporting process improvement, operational standardization, documentation, project coordination, or cross-functional initiatives. Experience developing operational documentation, training materials, or standardized procedures that support knowledge sharing and consistent operations. This position is posted at two levels and will be filled at the level that commensurate with the successful candidate's applicable skills and experience. Benefits At PacifiCorp, we understand that living a healthy lifestyle isn't just about your physical health - your mental, financial, and social wellbeing also play an important role. That's why we offer a wide range of benefits designed to help you live a more balanced lifestyle Our Benefits include: Medical, dental, and vision insurance 401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute. Life insurance Additional voluntary benefits, including pet insurance Tuition Assistance Mass Transit Pass for employees in our Portland and Salt Lake City Offices. Work Life Balance: Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union) Paid short-term disability leave and long-term disability insurance Paid Parental Leave Paid Bereavement Leave Employee Assistance Program supporting mental and emotional wellbeing For more information, please visit: Additional Information Req Id: 114862 Company Code: PacifiCorp Primary Location: PORTLAND, OR Department: Power Supply Schedule: Full Time, 100% onsite Hiring Range: $77,200 - $122,100 Employees must be able to perform the essential functions of the position with or without accommodation. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations. Nearest Major Market: Portland Oregon . click apply for full job details
08/05/2026
Full time
Resource Operations Analyst location: PORTLAND, OR, US, 97232 Company: PacifiCorp Power Your Greatness PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion and belonging. General Purpose Provide operational, analytical, technical, and leadership support for PacifiCorp's generation portfolio through resource planning, generation scheduling, outage coordination, and market participation activities. Depending on the level, responsibilities range from independently performing and coordinating activities that support the reliable and efficient operation of thermal, hydro, renewable, and energy storage resources to leading resource planning initiatives, providing technical guidance, strengthening organizational capability, and driving continuous improvement through collaboration, knowledge sharing, and operational excellence. Responsibilities Independently perform generation scheduling, outage coordination, and operating plan development for thermal, hydro, renewable, and energy storage resources. Coordinate with internal and external stakeholders, including Generation, Trading, Transmission, PMO, and other operational groups, to support resource planning and operational activities. Coordinate PacifiCorp's participation in EDAM and other organized markets through operational coordination and maintenance of CAISO Master File (GRDT) and resource registration data. Analyze operational data and develop reports, metrics, recommendations, and operational insights to support operational decision-making and business objectives. Develop and maintain operational procedures, documentation, job aids, and process standards that promote consistent and reliable operations. Maintain proficiency in resource planning processes, systems, and operational practices while supporting cross-training, knowledge sharing, and consistent operational execution. Identify and implement process improvements that enhance operational efficiency, standardization, and reliability. Exercise sound judgment and make independent operational decisions within established procedures and authority. Provide rotating on-call, after-hours, weekend, holiday, or emergency operational support as required. In addition, the responsibilities at the Senior Resource Operations Analyst level include: Lead generation scheduling, outage coordination, and operating plan development for thermal, hydro, renewable, and energy storage resources. Provide technical and operational guidance to internal and external stakeholders, including Generation, Trading, Transmission, PMO, and other operational groups, to support resource planning and operational activities. Lead operational readiness for PacifiCorp's participation in EDAM and other organized markets through oversight of CAISO Master File (GRDT) and resource registration activities. Analyze operational data and develop reports, metrics, operational insights, and strategic recommendations that support generation portfolio management, operational decision-making, and risk management. Lead the development, maintenance, and continuous improvement of operational procedures, documentation, job aids, and process standards to strengthen operational consistency, knowledge retention, organizational resilience, and long-term operational capability Provide technical leadership across PacifiCorp's generation portfolio by mentoring team members, promoting knowledge sharing, supporting cross-training, and strengthening organizational capability within resource planning functions. Lead process improvement initiatives that enhance generation portfolio management, operational efficiency, standardization, and organizational capability. Provide technical guidance and exercise sound judgment in complex operational situations to support safe, reliable, and efficient generation portfolio management. Provide leadership and technical support during rotating on-call, after-hours, weekend, holiday, or emergency operational situations as required. Requirements Bachelor's degree in Engineering, Physical Science, Mathematics, Business, or related discipline; or an equivalent combination of education and relevant experience. Three years of progressively responsible experience in resource planning, utility operations, energy markets, engineering, data analysis, business operations, or a related field with demonstrated ability to independently perform operational responsibilities. Demonstrated analytical, organizational, communication, and problem-solving skills with the ability to independently manage priorities, adapt to changing operational conditions, and perform assigned responsibilities. Working knowledge of utility operations, resource planning, organized markets, or related operational processes. Demonstrated ability to learn new technologies, systems, and operational processes and adapt to changing business and operational requirements. In addition, the requirements at the Senior Resource Operations Analyst level include: Five or more years of progressively responsible experience in resource planning, utility operations, energy markets, engineering, data analysis, business operations, or a related field with demonstrated ability to provide technical leadership, lead operational initiatives, and develop others. Demonstrated leadership, analytical, communication, mentoring, decision-making, and organizational skills with the ability to lead complex operational initiatives and strengthen organizational capability. Demonstrated knowledge of utility operations, generation portfolio management, organized markets, and applicable regulatory requirements. Preferences Experience in electric utility operations, resource planning, generation scheduling, energy markets, or related industries. Experience with data analysis, reporting, or operational software such as Microsoft Excel, Power BI, SQL, Python, or similar analytical tools. Knowledge of organized electricity markets, resource registration, or market participation processes (e.g., EDAM, CAISO, EIM). Experience supporting process improvement, operational standardization, documentation, project coordination, or cross-functional initiatives. Experience developing operational documentation, training materials, or standardized procedures that support knowledge sharing and consistent operations. This position is posted at two levels and will be filled at the level that commensurate with the successful candidate's applicable skills and experience. Benefits At PacifiCorp, we understand that living a healthy lifestyle isn't just about your physical health - your mental, financial, and social wellbeing also play an important role. That's why we offer a wide range of benefits designed to help you live a more balanced lifestyle Our Benefits include: Medical, dental, and vision insurance 401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute. Life insurance Additional voluntary benefits, including pet insurance Tuition Assistance Mass Transit Pass for employees in our Portland and Salt Lake City Offices. Work Life Balance: Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union) Paid short-term disability leave and long-term disability insurance Paid Parental Leave Paid Bereavement Leave Employee Assistance Program supporting mental and emotional wellbeing For more information, please visit: Additional Information Req Id: 114862 Company Code: PacifiCorp Primary Location: PORTLAND, OR Department: Power Supply Schedule: Full Time, 100% onsite Hiring Range: $77,200 - $122,100 Employees must be able to perform the essential functions of the position with or without accommodation. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations. Nearest Major Market: Portland Oregon . click apply for full job details
1st Advantage Federal Credit Union
Yorktown, Virginia
Process Improvement Officer- Kiln Creek Office Yorktown, Virginia 1st Advantage Federal Credit Union is currently seeking a full-time Process Improvement Officer to support our Technology Department in our corporate office of Yorktown, Virginia. The scheduled hours will be Monday through Friday from 8:30 a.m. to 5:00 p.m. The Process Improvement Officer is a senior individual contributor responsible for leading enterprise level business process documentation, analysis, and improvement initiatives across the credit union. A substantial portion of this role focuses on documenting and analyzing end to end business processes in an environment where standardized process documentation and performance measurement practices are still maturing. This position applies Lean Six Sigma and Business Process Reengineering (BPR) techniques to improve operational efficiency, effectiveness, compliance, and the member experience. The Analyst partners closely with operations, lending, technology, risk, and compliance teams to deliver measurable improvements while aligning with the cooperative mission and regulatory obligations of a federally chartered credit union. 1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members. We offer market competitive compensation and a generous benefit package: Dollar-for-dollar matching 401(k) plan to 4% of earnings Choice of three medical plans Flexible Spending Accounts Health Savings Accounts Choice of two Dental plans Vision Basic Life & AD/D Insurance - no cost Optional additional life insurance for colleagues, spouses, and children Long-term Disability Insurance - no cost Short-term Disability Insurance - no cost Employee Assistance Program - no cost Critical Illness, Accident, and Hospital Indemnity Plans Generous paid time off accrual program 11 Paid holidays Pre-paid legal services Pet Insurance Discounts on consumer loans and mortgages, increases on savings products, and much more! The budgeted hiring range for this position is between $90,581.07 annualized and $113,226.35. The final pay rate will be based on the selected candidate's experience and education relevant to the role. This position is also eligible for quarterly incentive payments based on individual and organizational performance. To be considered for this opportunity, please submit your fully completed application and resume through our website. Process Improvement Officer Essential Functions & Responsibilities: Business Process Documentation, Modeling & Analysis: • Document and analyze end to end business processes, including workflows, system interactions, controls, and exceptions. • Develop current state ("as is") and future state ("to be") process models using standardized methods. • Apply Lean Six Sigma and BPR techniques to identify inefficiencies, bottlenecks, and process variation. • Support the development and adoption of enterprise process documentation standards and methodologies. • Identify opportunities to streamline, improve, or automate business processes. Process Improvement Execution & Implementation • Lead process improvement initiatives through assessment, design, implementation, and sustainment. • Facilitate cross functional workshops, working sessions, and kaizen events. • Ensure new and enhanced processes are implemented and deliver expected benefits. • Monitor adoption and sustainability of implemented improvements. • Anticipate business and regulatory impacts and recommend enhancements. Stakeholder Partnership & Organizational Alignment • Coordinate across departments to ensure alignment on process improvement priorities and direction. • Advise leaders on efficient use of resources and process optimization strategies. • Communicate and document process changes and impacts across business units. • Present findings, recommendations, and progress updates to management and executives. Data Analysis, Metrics & Performance Management • Analyze qualitative and quantitative process data to support data driven decisions. • Partner with business units to define and maintain KPIs, performance metrics, internal and external service level agreements, and targets. • Monitor performance trends, identify gaps, and recommend improvement actions. • Establish methods to capture and analyze labor time and capacity utilization. • Share best practices and lessons learned across the organization. Governance, Risk, Compliance & Technical Integration • Incorporate regulatory, risk, audit, and internal control considerations into process design. • Document technical workflows, data flows, system interfaces, and controls. • Collaborate with business and technology teams to implement monitoring and analytical tools. Performance Measurements: Process Documentation & Analysis Effectiveness: Performance is measured by the timely completion, accuracy, and usability of documented end to end business processes using approved enterprise standards. Success includes clear, consistent documentation that is readily understood and adopted by business stakeholders. Process Improvement Results & Impact: Success is demonstrated through the delivery of completed process improvement initiatives that achieve measurable outcomes such as efficiency gains, time reduction, error reduction, capacity improvement, or cost savings, with realized benefits aligned to approved business cases. Data Analysis & Decision Support: Performance is evaluated based on the effective use of qualitative and quantitative data to support recommendations, including the establishment of accurate baselines, performance metrics, and KPIs that enable data driven decision making across the organization. Implementation & Sustainment of Improvements: Effectiveness is measured by the successful implementation and sustained adoption of new or enhanced processes. This includes evidence that improvements are embedded into daily operations and continue to deliver expected benefits post implementation. Stakeholder Partnership & Influence: Performance includes the ability to build trusted relationships, facilitate cross functional collaboration, and clearly communicate findings, recommendations, and progress to business leaders and executive audiences, without reliance on formal authority. Governance, Risk & Compliance Integration: Success is measured by the consistent incorporation of regulatory, compliance, and internal control requirements into process designs, resulting in audit ready processes and reduced operational or compliance risk. Process Improvement Initiative Management: Performance is assessed by the delivery of assigned initiatives within established scope, timelines, and quality expectations, including effective risk, issue, and change management throughout the process improvement lifecycle. Member & Credit Union Outcomes: Effectiveness is reflected in improvements that enhance the member experience, align with credit union values, and balance operational efficiency with disciplined governance in a federally regulated environment. Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun. Qualifications: Experience Five to Eight+ years of experience in business process improvement, operational excellence, or business analysis. Prior experience in a financial institution (credit union, bank, or similarly regulated organization) preferred. Education Bachelor's degree in business administration, Finance, Operations Management, or a related field required. Lean Six Sigma Green Belt (required). Lean Six Sigma Black Belt (strongly preferred). Relevant professional certification in business process management or improvement preferred (e.g., CBPP, CBPR). Interpersonal Skills This role requires strong interpersonal and influence skills to facilitate cross functional collaboration, resolve complex issues, and present recommendations to diverse stakeholders. Success depends on the ability to build trust, exercise diplomacy, and influence outcomes without formal authority. Effectively gaining cooperation across departments is essential to achieving process improvement objectives. Other Skills Deep expertise in documenting, modeling, and redesigning business processes using structured improvement methodologies. Demonstrated experience facilitating cross functional process documentation, analysis, and improvement initiatives. Strong analytical capability leveraging quantitative methods such as statistical analysis, forecasting, and cost benefit analysis to support data driven recommendations. Working knowledge of the relationship between business strategy, operational processes, technology, and regulatory requirements within a financial services environment. Experience supporting process standardization efforts, governance practices, or enterprise documentation frameworks. Advanced Proficiency with common process mapping and documentation tools such as Visio, Lucidchart, or similar platforms. . click apply for full job details
08/05/2026
Full time
Process Improvement Officer- Kiln Creek Office Yorktown, Virginia 1st Advantage Federal Credit Union is currently seeking a full-time Process Improvement Officer to support our Technology Department in our corporate office of Yorktown, Virginia. The scheduled hours will be Monday through Friday from 8:30 a.m. to 5:00 p.m. The Process Improvement Officer is a senior individual contributor responsible for leading enterprise level business process documentation, analysis, and improvement initiatives across the credit union. A substantial portion of this role focuses on documenting and analyzing end to end business processes in an environment where standardized process documentation and performance measurement practices are still maturing. This position applies Lean Six Sigma and Business Process Reengineering (BPR) techniques to improve operational efficiency, effectiveness, compliance, and the member experience. The Analyst partners closely with operations, lending, technology, risk, and compliance teams to deliver measurable improvements while aligning with the cooperative mission and regulatory obligations of a federally chartered credit union. 1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members. We offer market competitive compensation and a generous benefit package: Dollar-for-dollar matching 401(k) plan to 4% of earnings Choice of three medical plans Flexible Spending Accounts Health Savings Accounts Choice of two Dental plans Vision Basic Life & AD/D Insurance - no cost Optional additional life insurance for colleagues, spouses, and children Long-term Disability Insurance - no cost Short-term Disability Insurance - no cost Employee Assistance Program - no cost Critical Illness, Accident, and Hospital Indemnity Plans Generous paid time off accrual program 11 Paid holidays Pre-paid legal services Pet Insurance Discounts on consumer loans and mortgages, increases on savings products, and much more! The budgeted hiring range for this position is between $90,581.07 annualized and $113,226.35. The final pay rate will be based on the selected candidate's experience and education relevant to the role. This position is also eligible for quarterly incentive payments based on individual and organizational performance. To be considered for this opportunity, please submit your fully completed application and resume through our website. Process Improvement Officer Essential Functions & Responsibilities: Business Process Documentation, Modeling & Analysis: • Document and analyze end to end business processes, including workflows, system interactions, controls, and exceptions. • Develop current state ("as is") and future state ("to be") process models using standardized methods. • Apply Lean Six Sigma and BPR techniques to identify inefficiencies, bottlenecks, and process variation. • Support the development and adoption of enterprise process documentation standards and methodologies. • Identify opportunities to streamline, improve, or automate business processes. Process Improvement Execution & Implementation • Lead process improvement initiatives through assessment, design, implementation, and sustainment. • Facilitate cross functional workshops, working sessions, and kaizen events. • Ensure new and enhanced processes are implemented and deliver expected benefits. • Monitor adoption and sustainability of implemented improvements. • Anticipate business and regulatory impacts and recommend enhancements. Stakeholder Partnership & Organizational Alignment • Coordinate across departments to ensure alignment on process improvement priorities and direction. • Advise leaders on efficient use of resources and process optimization strategies. • Communicate and document process changes and impacts across business units. • Present findings, recommendations, and progress updates to management and executives. Data Analysis, Metrics & Performance Management • Analyze qualitative and quantitative process data to support data driven decisions. • Partner with business units to define and maintain KPIs, performance metrics, internal and external service level agreements, and targets. • Monitor performance trends, identify gaps, and recommend improvement actions. • Establish methods to capture and analyze labor time and capacity utilization. • Share best practices and lessons learned across the organization. Governance, Risk, Compliance & Technical Integration • Incorporate regulatory, risk, audit, and internal control considerations into process design. • Document technical workflows, data flows, system interfaces, and controls. • Collaborate with business and technology teams to implement monitoring and analytical tools. Performance Measurements: Process Documentation & Analysis Effectiveness: Performance is measured by the timely completion, accuracy, and usability of documented end to end business processes using approved enterprise standards. Success includes clear, consistent documentation that is readily understood and adopted by business stakeholders. Process Improvement Results & Impact: Success is demonstrated through the delivery of completed process improvement initiatives that achieve measurable outcomes such as efficiency gains, time reduction, error reduction, capacity improvement, or cost savings, with realized benefits aligned to approved business cases. Data Analysis & Decision Support: Performance is evaluated based on the effective use of qualitative and quantitative data to support recommendations, including the establishment of accurate baselines, performance metrics, and KPIs that enable data driven decision making across the organization. Implementation & Sustainment of Improvements: Effectiveness is measured by the successful implementation and sustained adoption of new or enhanced processes. This includes evidence that improvements are embedded into daily operations and continue to deliver expected benefits post implementation. Stakeholder Partnership & Influence: Performance includes the ability to build trusted relationships, facilitate cross functional collaboration, and clearly communicate findings, recommendations, and progress to business leaders and executive audiences, without reliance on formal authority. Governance, Risk & Compliance Integration: Success is measured by the consistent incorporation of regulatory, compliance, and internal control requirements into process designs, resulting in audit ready processes and reduced operational or compliance risk. Process Improvement Initiative Management: Performance is assessed by the delivery of assigned initiatives within established scope, timelines, and quality expectations, including effective risk, issue, and change management throughout the process improvement lifecycle. Member & Credit Union Outcomes: Effectiveness is reflected in improvements that enhance the member experience, align with credit union values, and balance operational efficiency with disciplined governance in a federally regulated environment. Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun. Qualifications: Experience Five to Eight+ years of experience in business process improvement, operational excellence, or business analysis. Prior experience in a financial institution (credit union, bank, or similarly regulated organization) preferred. Education Bachelor's degree in business administration, Finance, Operations Management, or a related field required. Lean Six Sigma Green Belt (required). Lean Six Sigma Black Belt (strongly preferred). Relevant professional certification in business process management or improvement preferred (e.g., CBPP, CBPR). Interpersonal Skills This role requires strong interpersonal and influence skills to facilitate cross functional collaboration, resolve complex issues, and present recommendations to diverse stakeholders. Success depends on the ability to build trust, exercise diplomacy, and influence outcomes without formal authority. Effectively gaining cooperation across departments is essential to achieving process improvement objectives. Other Skills Deep expertise in documenting, modeling, and redesigning business processes using structured improvement methodologies. Demonstrated experience facilitating cross functional process documentation, analysis, and improvement initiatives. Strong analytical capability leveraging quantitative methods such as statistical analysis, forecasting, and cost benefit analysis to support data driven recommendations. Working knowledge of the relationship between business strategy, operational processes, technology, and regulatory requirements within a financial services environment. Experience supporting process standardization efforts, governance practices, or enterprise documentation frameworks. Advanced Proficiency with common process mapping and documentation tools such as Visio, Lucidchart, or similar platforms. . click apply for full job details
Location: Malvern, PA 3 days onsite if local OPEN TO REMOTESchedule: 6 month Contract / Hybrid or RemoteCompensation Range: $65 - $70 per hourAre you ready to architect the future of creative operations for a premier financial services brand? As a strategic consultative partner, you will bridge technical innovation and creative execution by engineering scalable data pipelines, automated workflows, and predictive analytics that power modern marketing agility. Responsibilities:Architect automated workflows and data pipelines using Python, SQL, and enterprise platforms to optimize cross-functional creative operations.Develop high-impact Tableau dashboards to translate complex performance metrics into actionable strategic insights for marketing leaders.Partner consultatively with key stakeholders to align technical data solutions with overarching omnichannel business objectives.Deploy emerging Agentic AI and LLM capabilities to drive continuous creative ideation, content generation, and workflow optimization. Qualifications:3-5 years of progressive experience in marketing analytics, creative operations, or data automation environments.Advanced technical proficiency in Python, SQL, Tableau, and automated workflow integration tools (e.g., Power Automate, Fusion, APIs).Proven track record of transforming disparate behavioral and performance data into strategic predictive models.Outstanding collaborative communication skills with demonstrated expertise translating complex creative goals into scalable technical architectures.JOBID: 12 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.
08/05/2026
Full time
Location: Malvern, PA 3 days onsite if local OPEN TO REMOTESchedule: 6 month Contract / Hybrid or RemoteCompensation Range: $65 - $70 per hourAre you ready to architect the future of creative operations for a premier financial services brand? As a strategic consultative partner, you will bridge technical innovation and creative execution by engineering scalable data pipelines, automated workflows, and predictive analytics that power modern marketing agility. Responsibilities:Architect automated workflows and data pipelines using Python, SQL, and enterprise platforms to optimize cross-functional creative operations.Develop high-impact Tableau dashboards to translate complex performance metrics into actionable strategic insights for marketing leaders.Partner consultatively with key stakeholders to align technical data solutions with overarching omnichannel business objectives.Deploy emerging Agentic AI and LLM capabilities to drive continuous creative ideation, content generation, and workflow optimization. Qualifications:3-5 years of progressive experience in marketing analytics, creative operations, or data automation environments.Advanced technical proficiency in Python, SQL, Tableau, and automated workflow integration tools (e.g., Power Automate, Fusion, APIs).Proven track record of transforming disparate behavioral and performance data into strategic predictive models.Outstanding collaborative communication skills with demonstrated expertise translating complex creative goals into scalable technical architectures.JOBID: 12 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.
Visa Technology and Operations LLC
Foster City, California
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Join our dynamic Visa Cybersecurity - Product Security Engineering team, a key component of Visa's Technology organization, where you will play a crucial role in securing and innovating Visa's products and services. Our team is at the forefront of technology, delivering secure, high-quality, and easy-to-use products that enable Visa and our partners to rapidly and efficiently innovate. Cyber Products operationalizes the usage of AI and decision intelligence to ensure ongoing business values. If you want to be in the exciting payment security and AI space, learn fast, and make big impacts, this is an ideal place for you! The role is for a specialist with hands-on generative AI experience, who thrives on solving complex challenges, modernizing legacy code, and embracing cutting-edge technologies like LLMs. We are responsible for designing, developing, and implementing next generation data platforms to drive incremental revenue. Essential Functions: Hands-on Programming Full-stack development contributes to the design of backend, databases and queries, API creations and consumptions, and contributes to frontend UI development. Works independently with minimal insight to develop software that conforms to Visa's high standards of security, quality, performance, resiliency, and compliance. Design, develop, and unit test applications in accordance with established standards. Improving the productivity of the engineering organization by infusing AI into our coding standards and practices. Proven track record of managing and executing multiple high-impact LLM based projects, balancing delivery speed with quality. Able to showcase the productivity improvement by collecting relevant metrics. Participate in design and code review sessions as appropriate. Provide third-level support to business users. Keep up with current and developing engineering trends Design, Architect and Implement high robust system designs as per the growing needs Contribute to the roadmap for the product Work with architects, systems analysts, project managers and other developers to efficiently implement business requirements while applying the latest available tools and technology. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • Bachelor's degree, OR 3+ years of relevant work experience Preferred Qualifications • Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, or closely related field and 2 years of experience in the job offered or in a software engineer-related occupation. • 2 or more years of work experience. • Minimum of 2 years of hands-on expertise with Java, Spring, Python and related technologies. • Experience in Gen AI, Big data and UI technologies will be an added advantage. • Experience with highly distributed, scalable, concurrent and low latency systems working with one or more of the following database technologies: DB2, MySQL and NoSQL data warehouses such as HBase. • Highly skilled in realizing the full potential of LLM-based AI frameworks. • Ability to work effectively on multiple concurrent assignments with both AI and non-AI application projects. • Experience working in an Agile and Test-Driven Development environment. • Experience with Continuous Integration and Automated Test tools such as Jenkins, Artifactory, Git, Selenium, Chef desirable. • Strategic thinker and good business acumen to orient data engineering to the business needs of internal clients. • Demonstrated intellectual and analytical rigor, strong attention to detail, team oriented, energetic, collaborative, diplomatic, and flexible style. U.S. Applicants Only The estimated salary range for this position is $97,800.00 to $ 152,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
08/05/2026
Full time
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Join our dynamic Visa Cybersecurity - Product Security Engineering team, a key component of Visa's Technology organization, where you will play a crucial role in securing and innovating Visa's products and services. Our team is at the forefront of technology, delivering secure, high-quality, and easy-to-use products that enable Visa and our partners to rapidly and efficiently innovate. Cyber Products operationalizes the usage of AI and decision intelligence to ensure ongoing business values. If you want to be in the exciting payment security and AI space, learn fast, and make big impacts, this is an ideal place for you! The role is for a specialist with hands-on generative AI experience, who thrives on solving complex challenges, modernizing legacy code, and embracing cutting-edge technologies like LLMs. We are responsible for designing, developing, and implementing next generation data platforms to drive incremental revenue. Essential Functions: Hands-on Programming Full-stack development contributes to the design of backend, databases and queries, API creations and consumptions, and contributes to frontend UI development. Works independently with minimal insight to develop software that conforms to Visa's high standards of security, quality, performance, resiliency, and compliance. Design, develop, and unit test applications in accordance with established standards. Improving the productivity of the engineering organization by infusing AI into our coding standards and practices. Proven track record of managing and executing multiple high-impact LLM based projects, balancing delivery speed with quality. Able to showcase the productivity improvement by collecting relevant metrics. Participate in design and code review sessions as appropriate. Provide third-level support to business users. Keep up with current and developing engineering trends Design, Architect and Implement high robust system designs as per the growing needs Contribute to the roadmap for the product Work with architects, systems analysts, project managers and other developers to efficiently implement business requirements while applying the latest available tools and technology. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • Bachelor's degree, OR 3+ years of relevant work experience Preferred Qualifications • Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, or closely related field and 2 years of experience in the job offered or in a software engineer-related occupation. • 2 or more years of work experience. • Minimum of 2 years of hands-on expertise with Java, Spring, Python and related technologies. • Experience in Gen AI, Big data and UI technologies will be an added advantage. • Experience with highly distributed, scalable, concurrent and low latency systems working with one or more of the following database technologies: DB2, MySQL and NoSQL data warehouses such as HBase. • Highly skilled in realizing the full potential of LLM-based AI frameworks. • Ability to work effectively on multiple concurrent assignments with both AI and non-AI application projects. • Experience working in an Agile and Test-Driven Development environment. • Experience with Continuous Integration and Automated Test tools such as Jenkins, Artifactory, Git, Selenium, Chef desirable. • Strategic thinker and good business acumen to orient data engineering to the business needs of internal clients. • Demonstrated intellectual and analytical rigor, strong attention to detail, team oriented, energetic, collaborative, diplomatic, and flexible style. U.S. Applicants Only The estimated salary range for this position is $97,800.00 to $ 152,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
08/05/2026
Full time
Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 5 Days - 8 Hours Work Type: Full Time
08/05/2026
Full time
Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 5 Days - 8 Hours Work Type: Full Time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Relocation assistance is available for this position. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. This position will be part of our Property Pricing State Team handling forecasting analytics. This role will require an experienced analyst to independently apply actuarial methods for accurate pricing and process improvement, mentor colleagues, provide strategic insights, and manage business risks in compliance with internal risk management policies. Experienced analyst responsible for independently applying actuarial methodologies to complete structured projects and serves as a technical subject matter expert on assigned tasks. What you'll do: Independently applies actuarial methodologies to complete structured projects (e.g., Builds tools to test and implement new methodologies that improve accuracy of actuarial analysis; utilizes model results to select new variables and refresh existing variables in a rating algorithm; analyzes results from multiple methodologies to propose reserve selections and documenting rationale). Identifies and improves existing processes utilizing actuarial, mathematical, or statistical techniques. Proactively resolves technical issues and identifies appropriate issues for escalation. Assists others with troubleshooting issues. Creates instructions and training materials for actuarial tools and processes. Mentors new team members. Apply business acumen to provide actionable insights that help solve business problems. Effectively communicates insights and solutions to broad audiences including actuarial and non-actuarial stakeholders. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 2 years of actuarial or analytical business experience. 3 Casualty Actuarial Society (CAS) exams. Experience with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making. Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect technical insights to business problems. What sets you apart: Experienced pricing forecaster with a background in trend analysis, claims analytics, and reserving. Familiarity with Excel and at least one programming language or modeling software package (Python, SQL, R, SAS, etc.). Demonstrated experience with basic actuarial pricing methodologies. Demonstrated experience aggregating and analyzing data to solve problems. Ability to effectively communicate insights and solutions to broad audiences including actuarial and non-actuarial stakeholders. P&C Personal Lines pricing experience. Familiarity and experience with industry pricing software such as Earnix. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $77,120 - $138,810. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/05/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Relocation assistance is available for this position. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. This position will be part of our Property Pricing State Team handling forecasting analytics. This role will require an experienced analyst to independently apply actuarial methods for accurate pricing and process improvement, mentor colleagues, provide strategic insights, and manage business risks in compliance with internal risk management policies. Experienced analyst responsible for independently applying actuarial methodologies to complete structured projects and serves as a technical subject matter expert on assigned tasks. What you'll do: Independently applies actuarial methodologies to complete structured projects (e.g., Builds tools to test and implement new methodologies that improve accuracy of actuarial analysis; utilizes model results to select new variables and refresh existing variables in a rating algorithm; analyzes results from multiple methodologies to propose reserve selections and documenting rationale). Identifies and improves existing processes utilizing actuarial, mathematical, or statistical techniques. Proactively resolves technical issues and identifies appropriate issues for escalation. Assists others with troubleshooting issues. Creates instructions and training materials for actuarial tools and processes. Mentors new team members. Apply business acumen to provide actionable insights that help solve business problems. Effectively communicates insights and solutions to broad audiences including actuarial and non-actuarial stakeholders. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 2 years of actuarial or analytical business experience. 3 Casualty Actuarial Society (CAS) exams. Experience with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making. Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect technical insights to business problems. What sets you apart: Experienced pricing forecaster with a background in trend analysis, claims analytics, and reserving. Familiarity with Excel and at least one programming language or modeling software package (Python, SQL, R, SAS, etc.). Demonstrated experience with basic actuarial pricing methodologies. Demonstrated experience aggregating and analyzing data to solve problems. Ability to effectively communicate insights and solutions to broad audiences including actuarial and non-actuarial stakeholders. P&C Personal Lines pricing experience. Familiarity and experience with industry pricing software such as Earnix. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $77,120 - $138,810. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Our team needs a Senior Consultant level Machine Learning Engineer with proven knowledge of web application and web service development who will focus on crafting new capabilities for the AI Platform while maturing our code base and development processes. You are a dedicated developer who can work and collaborate in a multifaceted environment as a valued member of our Agile Scrum teams. You should have strong problem-solving abilities and be passionate about coding, testing and debugging skills. You know how to fill product backlog and deliver production-ready code. You must be willing to go beyond the routine and be prepared to do a little bit of everything. As an integral part of the development team, you will sometimes explore new requirements and design, and at times refactor existing functionality for performance and maintainability. But the goal is always working on ways to make us more efficient and provide better solutions to our end customers. Flexibility and willingness to tackle new tasks as needed are significant to success. If this sounds exciting to you, we would love to discuss and tell you more about our work! Essential Functions: Collaborate with project team members (Product Managers, Architects, Analysts, Software Engineers, Project Managers, etc.) to ensure development and implementation of new data driven business solutions. Drive development effort End-to-End for timely delivery of high quality solutions that conform to requirements, conform to the architectural vision, and align with all applicable standards. Responsibilities span all phases of solution development. Collaborate with senior technical staff and PM to identify, document, plan contingency, track and manage risks and issues until all are resolved. Present technical solutions, capabilities, considerations, and features in business terms. Effectively communicate status, issues, and risks in a detailed and timely manner. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • 8+ years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience. Preferred Qualifications • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD • Expert in at least one of the following: Golang, Java, or C/C++ • Experience with web service standards and related patterns (REST, gRPC) • Experience developing large scale, enterprise class distributed system or subsystems that require high availability, low-latency, & strong data consistency computing • Experience implementing solutions for low-latency, distributed services using open standard technologies. • Experience with Big Data and analytics in general leveraging technologies like Hadoop, Spark, Flink and MapReduce • Experience with distributed caching technologies like Redis • Experience developing proper metrics instrumentation in software components, to help facilitate real-time and remote troubleshooting/performance monitoring. • Experience architecting solutions with Continuous Integration and Continuous Delivery in mind U.S. Applicants Only The estimated salary range for this position is $152,200.00 to $ 243,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
08/05/2026
Full time
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Our team needs a Senior Consultant level Machine Learning Engineer with proven knowledge of web application and web service development who will focus on crafting new capabilities for the AI Platform while maturing our code base and development processes. You are a dedicated developer who can work and collaborate in a multifaceted environment as a valued member of our Agile Scrum teams. You should have strong problem-solving abilities and be passionate about coding, testing and debugging skills. You know how to fill product backlog and deliver production-ready code. You must be willing to go beyond the routine and be prepared to do a little bit of everything. As an integral part of the development team, you will sometimes explore new requirements and design, and at times refactor existing functionality for performance and maintainability. But the goal is always working on ways to make us more efficient and provide better solutions to our end customers. Flexibility and willingness to tackle new tasks as needed are significant to success. If this sounds exciting to you, we would love to discuss and tell you more about our work! Essential Functions: Collaborate with project team members (Product Managers, Architects, Analysts, Software Engineers, Project Managers, etc.) to ensure development and implementation of new data driven business solutions. Drive development effort End-to-End for timely delivery of high quality solutions that conform to requirements, conform to the architectural vision, and align with all applicable standards. Responsibilities span all phases of solution development. Collaborate with senior technical staff and PM to identify, document, plan contingency, track and manage risks and issues until all are resolved. Present technical solutions, capabilities, considerations, and features in business terms. Effectively communicate status, issues, and risks in a detailed and timely manner. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • 8+ years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience. Preferred Qualifications • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD • Expert in at least one of the following: Golang, Java, or C/C++ • Experience with web service standards and related patterns (REST, gRPC) • Experience developing large scale, enterprise class distributed system or subsystems that require high availability, low-latency, & strong data consistency computing • Experience implementing solutions for low-latency, distributed services using open standard technologies. • Experience with Big Data and analytics in general leveraging technologies like Hadoop, Spark, Flink and MapReduce • Experience with distributed caching technologies like Redis • Experience developing proper metrics instrumentation in software components, to help facilitate real-time and remote troubleshooting/performance monitoring. • Experience architecting solutions with Continuous Integration and Continuous Delivery in mind U.S. Applicants Only The estimated salary range for this position is $152,200.00 to $ 243,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
