104 jobs found

Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology.

Staffing Pros, a division of VETS Inc., is recruiting for a full-time DevOps Engineer. We are seeking an experienced DevOps Engineer to join our team. As a DevOps Engineer, you will play a crucial role in automating and optimizing our DevOps toolchain, ensuring seamless collaboration between development and operations teams. Your expertise in automating processes and integrating tools will directly impact on the efficiency and quality of our software delivery. This will include optimizing existing CI/CD pipelines to work in AirGap cloud settings and support automation of customer development desktops for the best customer experience possible. Key Responsibilities: DevOps: Design, deploy, and operate Azure infrastructure using IaC (Bicep/Terraform) for repeatable, scalable environments. Build and maintain Azure Pipelines to automate provisioning of VMs, Key Vault, networking, and platform services. Enforce GitOps-based baselines for versioned, traceable, consistent configuration across environments. Create and maintain golden image pipelines using Packer (images-as-code) to support enterprise workloads. Ensure security compliance (CMKs, encryption, approved baselines) and integrate IAM via AD/Entra ID (federation/SSO such as Keycloak). Security & Compliance: Operate and maintain secure enterprise environments in alignment with DoD security standards, utilizing vulnerability management tools such as Nessus Security Center. Ensure all virtual machines and platform resources are properly configured to send telemetry and logs to a centralized Azure Log Analytics workspace. Perform enterprise-scale patching and update management using WSUS or equivalent update management solutions. Participate in change management and review boards, supporting boundary changes and ensuring compliance with enterprise governance processes. Customer Onboarding & Operations: Tailor infrastructure parameter templates to customer workload and hardware requirements. Deploy Azure infrastructure via established CI/CD pipelines into enterprise environments. Document customer configurations and operational details in Confluence. Coordinate with onsite and remote teams to validate configurations and ensure handoff readiness. Provide Tier 1 operational support, including automated baseline desktop and software installs (DSC, Packer). Automation & Container Enablement: Develop and maintain automation solutions using Bicep and/or Terraform to minimize manual intervention and improve deployment reliability. Support container image movement and lifecycle management using tools such as Skopeo, Crane, and Podman, ensuring secure and repeatable container workflows. Architect and develop, automate, deploy and manage AKS based applications to support developers Qualifications: Security+ Certification is required Experience working in a classified Azure Region or delivering software into an AirGapped network Experience deploying Microsoft infrastructure using Terraform or Bicep Bachelors degree in computer science, Engineering, or related Field AND 3+ years leadership experience in relevant area of business OR equivalent experience 8+ years demonstrated performance in related technology Requirements: Must be within driving distance of Beavercreek, OH OR willing to relocate there (relocation packages available) Must be willing to work onsite Must possess an active TS/ SCI clearance or above Please note that pursuant to a government contract, this specific position requires U.S. citizenship status EEO Statement Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.

Network & Desktop Field Engineer Network & Desktop Field Engineer Position Overview This highly mobile, customer-facing role requires an adaptable IT professional capable of managing both physical hardware and cloud environments. The primary objective is to minimize client downtime while maintaining excellent communication and adhering strictly to travel and service schedules. The Network & Desktop Field Engineer will act as the primary, hands-on technical point of contact across various regional or national client sites. Requiring extensive weekly travel, this role combines "white-glove" customer service with advanced troubleshooting across hardware, software, user identity, and network infrastructure. Network & Desktop Field Engineer Core Responsibilities Onsite Hardware & Infrastructure SupportProvide break-fix support for desktops, laptops, printers, and peripheral devices across client sites. Provision, image, and deploy new hardware using modern endpoint management tools. Perform physical network deployment, including the installation, organization, and securing of network racking and network hardware. Run, terminate, test, and label copper and fiber network cabling according to industry standards. Troubleshoot and configure critical network devices like routers and switches to maintain local site connectivity. Perform routine data center and network tasks, including rack/stack, cable management, and escorting third-party vendors. Conduct periodic physical hardware audits and maintain accurate local inventory records. Cloud Identity & Device ManagementManage and administer user identities, access, and permissions in Active Directory and Azure Active Directory (Entra ID). Enroll, configure, and secure endpoints utilizing Microsoft Intune. Troubleshoot Exchange and Microsoft 365 application issues (e.g., Outlook connectivity, Teams, and OneDrive). Ensure device compliance, configure policies, and support OS troubleshooting for Windows environments. Travel, Logistics & Service ManagementExecute extensive weekly travel (driving or flying) to client sites and branch offices based on dispatch requirements. Track and manage all incidents, service requests, and hardware replacements using ITSM platforms like ServiceNow or Jira. Ensure all on-site work adheres to defined Service Level Agreements (SLAs), company security policies, and compliance standards. Create and update technical documentation, trip reports, and service logs. Network & Desktop Field Engineer Qualifications & RequirementsCertifications: CompTIA A+ and relevant Microsoft Certifications (e.g., Modern Desktop Administrator Associate, MCSA, or MCSE) are required. CCNA, Network+, and other network certifications are not required but are a major plus. Experience: 3-5 years of proven, hands-on experience in desktop field support, network deployment, or a related endpoint engineering role. Technical Skills: Advanced proficiency in Windows OS troubleshooting (Windows 10/11). Deep working knowledge of Active Directory, Group Policy, and Intune. Strong foundational knowledge of network infrastructure including DHCP IP assignment, DNS, VPN, Wi-Fi, subnet masks, and VLAN configuration. Soft Skills: Exceptional problem-solving skills, the ability to work independently without direct supervision, and the stamina to manage a demanding weekly travel schedule. Physical/Logistical: Must have a valid driver's license, the ability to lift up to 50 lbs, and a reliable, ready-to-travel status.

Education/Experience Bachelor degree in computer science or related field or equivalent training/education required o 8-10 years customer service related experience required Responsibility level Exercises independent judgment with minimal direction from supervisor Skills Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required) Strong ability to work independently and manage one?s time (Required)o Strong mentoring skills necessary to provide support and constructive performance feedback (Required) Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Required) Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software (Required) Major Job Duties and Responsibilities: Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process Assign the testing and verification of hardware and support peripherals to staff to ensure that they meet specifications and requirements Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation Assign staff to analyze user needs and recommend appropriate hardware Direct technicians, engineering designers or other technical support personnel as needed Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system

Job Description Your Mission The Systems Administrator is responsible for the implementation, administration, and ongoing support of the organization's IT infrastructure. This role ensures reliable operation, performance, and availability of IT systems that support daily business operations. The position works closely with IT teams and vendors to maintain and improve infrastructure services. How you will make a difference Network & Systems Management Install, configure, maintain, and support servers, workstations, operating systems, network equipment, and peripheral devices Manage server platforms, virtualization environments, email systems, print services, cloud and business applications Monitor system, server and application performance and address issues proactively Operations & Support Administer user accounts, permissions, and storage allocations Execute regular backups, restorations, and disaster recovery testing Troubleshoot and resolve hardware and software issues; escalate issues as needed Maintenance & Improvements Perform patching, upgrades, repairs, and reconfigurations of hardware and software Maintain accurate asset inventories, system documentation, and technical configurations Evaluate and recommend hardware, software, and infrastructure improvements Coordinate with application, database, and network teams on deployments and enhancements Collaboration & Documentation Work with vendors, service providers, and internal teams to support IT services Create technical documentation and operational reports Collaborate with IT Security Manager What you should be good at Education and Experience Education: Bachelor's degree in computer science, information technology or related field or equivalent practical experience Minimum of seven years' experience administering servers and enterprise IT systems. Technical knowledge Strong knowledge of network, server, and desktop operating systems Hands-on experience with enterprise network hardware and protocols Experience with virtualization platforms and enterprise applications Proven ability to troubleshoot complex hardware and software issues Experience with backup and recovery operations Experience maintaining system and process documentation Preferred / Beneficial Technical Experience Active Directory, Altiris, Azure, BeyondTrust, Cisco Switches, CrowdStrike, Ivanti Service Manager, Meraki Access Points (APs), Mimecast, M365, Proxmox Virtual Environment, VMWare, Windows Server Administration Work Conditions Full-time onsite position; prolonged periods of sitting and computer use Occasional lifting and movement of IT equipment; occasional inspection of cabling and infrastructure What you can look forward to Professional Development : Educational assistance programs and opportunities for career growth. Supportive Environment : A stable, team-based culture that values collaboration and innovation. Inclusive Workplace : Join a company committed to equity, diversity, and inclusion, fostering a culture of belonging. Comprehensive Benefits : 401(k) plan with matching contributions, health insurance (medical, dental, vision), FSA and HSA options. Generous PTO and paid holidays for a healthy work-life balance. Competitive Compensation : This is a salaried exempt position with a pay range from $72,000 - $107,000 per year. Pay will be based on qualifications and experience. Location: The role is based at the Deublin Company facility in Waukegan, IL. The role will work onsite five days per week. Local candidates encouraged to apply; no relocation benefit for this position. Travel : Limited international travel may be required Who we are Hoerbiger Rotary Solutions/Deublin Company is the leading manufacturer of Rotating Unions and Electrical Slip Rings- devices that allow the transfer of pressurized fluid or electricity from a stationary source into rotating machinery. Deublin spans the world with 13 offices including 5 manufacturing plants and wholly owned subsidiaries in Austria, Brazil, China, France, Germany, Italy, Japan, Korea, Poland, Singapore, Spain, United Kingdom and United States. In Waukegan, the award-winning, ISO 9001-certified manufacturing plant, comprises approximately 200,000 sq. ft. accommodating administration, sales, marketing, engineering, manufacturing, research and development as well as a complete training facility. Join our global Hoerbiger team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values-Pioneering Spirit, Courage, Fairness, and Closeness-we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you'll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. HOERBIGER is an Equal Opportunity Employer • Drug Free Workplace • E-verify

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations. Key Responsibilities Deliver Tier 1 support for desktops, laptops, and peripherals Troubleshoot hardware/software issues and coordinate repairs Support network connectivity, VPN, and remote access tools Perform system imaging and OS deployment (Windows 10/11) Manage incidents through ticketing systems Support antivirus/security protocols and endpoint protection Provide user training and guidance Required Qualifications 1-3 years of technical support experience CompTIA A+ or equivalent Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) Preferred Experience supporting government clients Knowledge of endpoint security tools Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Position: Desktop Support Engineer (Window 11 Upgrade) Location: Plymouth MA (Onsite) Hire Type : Contract JOB DESCRIPTION: As DSS resource, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, Client provides an environment where you are challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. RESPONSIBILITIES: Imaging and new PC Deployment Using window 11. Expert level experience Installing and Building machine is needed Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching. Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams. Good at troubleshooting skills and imaging Experience on ServiceNow ticketing tool will be a plus. Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals. Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams. Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining. Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity. Monitor and analyse gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching. Required Technical and Professional Expertise: 6 + years' experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. Technologies such as AD, DNS, Exchange, and Citrix. 4 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune. Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments. Understanding of Windows 10 new features, feature updates, and industry best practice processes. Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings) Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot) Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction. Active technical certifications would be an asset. ITIL-Foundation and Agile experience an asset.

Job Title: Web Developer Key Responsibilities: Cloud-Native Development: Design and build robust, scalable backend services and web APIs using C# and ASP.NET Core. Desktop (Web) Development: Build and maintain cross-platform applications using .NET framework to ensure a consistent user experience across different browsers and tablets. Azure Integration: Implement cloud solutions using core Azure services, including Azure Functions (serverless), App Services, Azure SQL, Cosmos DB, and Service Bus. Backend Mastery: Proficiency in C#, ASP.NET Core, and RESTful API design. System Architecture: Develop clean, maintainable, and efficient code following modern design patterns and microservices architectures. CI/CD & DevOps: Collaborate with DevOps teams to maintain and enhance CI/CD pipelines using Azure DevOps to ensure automated, reliable deployments. Performance & Security: Optimize application performance through monitoring tools (Application Insights, Log Analytics) and implement secure coding practices (Managed Identities, Azure Key Vault). Collaboration: Participate in code reviews, technical brainstorming, and sprint planning within an Agile/Scrum environment to deliver high-quality features. Mentorship: Provide technical guidance and support to junior developers, promoting best practices in cloud development. Technical Skills : Frameworks & Languages: Strong proficiency in C# and .NET development (specifically .NET 6/7/8). Frontend : ASP.Net MVC, HTML5, CSS and Blazor (good to have). Azure Cloud: Hands-on experience with Azure ecosystem components such as Managed Identities, Azure Functions, Service Bus, and Key Vault. Database: Proficient in SQL Server, Entity Framework Core, and NoSQL databases like Cosmos DB. Tooling: Experience with Azure DevOps, Git, and unit testing frameworks (xUnit, NUnit). What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. $LI-Onsite

Senior Microsoft Windows Field Deployment Technician As a Senior Microsoft Windows Field Deployment Technician on our project, you'll work with a team of onsite technicians supporting the VA's EHR deployment and training project and assist with oversight of workload. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be managing inventory and network connectivity at each training site and ensuring connectivity during all training sessions. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week. You Have: 5 years' experience in imaging, installing computer equipment and managing teams of technical staff Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service Bachelor's degree in computer science, Information System, Information Technology, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Experience as IT helpdesk Tier 1 or 2 The hourly rate of pay for this position is $46.26 Benefits: PTO, Medical/Dental/Vision plan, Life and AD&D insurance, 401K Plan We are an Equal Opportunity Employer: We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law. This organization participates in E-Verify.

Senior Technician Location: Fort Wayne, IN Job ID: Pay Range: $31-36 Job Summary: We are looking for a versatile, hands-on Senior IT Technician who thrives in a "jack of all trades" environment. You will be one of the primary on-site resources responsible for keeping desktops, servers, networks, manufacturing tools, conference rooms, and everything in between running smoothly in a fast-paced industrial setting. This is not a narrow role - you will regularly move between end-user support, server support, network troubleshooting, printer repairs, SCIF PC support, data spill cleanup, and help with new office buildouts. Key Responsibilities: Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments) Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup) Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals Perform patching, basic administration, storage management, and data protection tasks Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support Participate in data closet management, cable management, and physical infrastructure upkeep Support disaster recovery tasks, backup verification, and basic business continuity activities Manage SLA compliance, CSAT scores, ticket backlog, and major incident support Perform data spill remediation, system compliance checks, and support security applications Partner with business units, manufacturing teams, engineering groups, and external vendors as needed Take complete ownership of issues until full resolution has been achieved Qualifications and Skills: Education: Bachelor's degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent). Experience: 2-5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment Technical Skills: Desktop / laptop / imaging / PCaaS lifecycle Networking (switches, WAPs, VPN, Wi-Fi troubleshooting) Printers, peripherals, and shop-floor hardware Basic storage, backup, and disaster recovery concepts Security tools, data spill remediation, and compliance requirements Ticketing systems, SLA/CSAT tracking, and backlog management Soft Skills: Strong customer service mindset and ability to explain technical issues to non-technical users Excellent prioritization and multitasking in a high-pressure production environment Resourceful "figure it out" attitude - you enjoy variety and learning new systems quickly Team player who can mentor others and escalate intelligently as needed Other Requirements: Valid driver's license and reliable transportation Ability to lift up to 50 lbs, work in manufacturing areas, climb ladders, and crawl under desks Willingness to participate in on-call rotation and occasional after-hours/weekend work Must pass background check and drug screening Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at

Job Title: Desktop Support Technician (Field & Onsite Support) Overview / Summary We are seeking a hands-on Desktop Support Technician to provide front-line onsite support for healthcare staff and end users. This role requires a customer-service-focused professional who is patient, reliable, and enjoys solving end-user issues while supporting devices, equipment, and day-to-day IT operations. The position is highly visible and requires working directly with users in a healthcare environment. Key Responsibilities Provide onsite desktop and field support for hospital staff and end users. Troubleshoot laptops, desktops, monitors, printers, scanners, peripherals, and other equipment. Support Windows operating systems, standard business applications, and end-user software issues. Assist with password resets, account access, basic Microsoft 365 support, and connectivity issues. Set up, move, install, and configure devices and workstations. Respond to walk-up, ticket-based, and onsite support requests. Document tickets, troubleshooting steps, and resolution details accurately. Escalate network, systems, server, or advanced infrastructure issues when needed. Work closely with network-focused and systems/Microsoft 365-focused team members. Participate in weekend or on-call rotation as needed. Adapt as the support model expands toward a 24/7 healthcare operations environment. Required Qualifications Experience providing desktop, field, or onsite IT support. Strong troubleshooting skills for Windows desktops/laptops, printers, peripherals, and standard applications. Experience supporting end users in person, over the phone, and through a ticketing system. Basic understanding of Microsoft 365, Outlook, Teams, password resets, and user access support. Ability to lift, move, connect, and set up IT equipment as needed. Strong communication and customer-service skills. Professional, patient, and calm when supporting users. Ability to work onsite and provide face-to-face user support. Reliable, flexible, and willing to assist wherever needed. Preferred Qualifications Experience supporting healthcare, hospital, clinical, or 24/7 operational environments. Familiarity with ticketing systems such as ServiceNow, Jira, Remedy, or similar tools. Experience with imaging, device deployment, hardware refreshes, and new site setup. Basic networking knowledge, including connectivity, cabling, and wireless troubleshooting. CompTIA A+, Network+, or similar certification preferred but not required. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title Data Visualization & BI Developer (Tableau, Python, Snowflake) Overview / Summary We are seeking a Data Visualization & BI Developer with experience in data analysis, reporting, and visualization. The ideal candidate will be responsible for developing and maintaining dashboards, reports, and data pipelines while ensuring data integrity and supporting business reporting needs. Key Responsibilities Drive the selection of data visualization tools and develop standards, usage guidelines, and procedures. Identify data gaps, errors, anomalies, inconsistencies, and redundancies by analyzing data content, structure, and relationships. Perform quality assurance and serve as a subject matter expert for data integrity, extraction, and compilation. Manage and maintain Tableau Server dashboards, Tableau Prep Flows, and database connections. Access and analyze information across business functions to support business decisions and customer service. Design, develop, and maintain visualizations and reports using data visualization tools and best practices. Consult with performance analysts, program staff, and vendors to understand business requirements for visualization design and analysis. Build end-to-end data pipelines to support agency data and reporting needs. Required Qualifications Bachelor's Degree in Management Information Systems, Computer Science, Statistics, Mathematics, or a related discipline. Minimum of 3 years of experience in data analysis, research, data compilation, and/or report writing and design. Experience with: Tableau Desktop Tableau Server Python Snowflake Oracle Database What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

SR. IT TECHNICIAN - Helpdesk 18-01622 Who We Are: We provide computer support for the Mechanical Engineering Division focusing on systems, storage, backups and networking. By joining our team, you will receive an additional $500 in your first paycheck, minus taxes. Objectives of this Role: Provide end-user support for Windows systems. Install a variety of engineering and general purpose software for users. Setup new computers and peripherals for users. Daily and Monthly Responsibilities: Support our division desktop/laptop systems with computer system maintenance, software installation, problem diagnosis/resolution, hardware deployments, and general support of Windows and MAC systems. Perform both local and remote support as needed for hardware/software issues. Work as a team member to provide excellent customer service to our division staff of approximately 400. Deliver hardware and technical support throughout SwRI campus. Requirements: Requires a high school diploma or equivalent. IT support related coursework or certifications preferred. 5+ years: General computer helpdesk experience. For those with an IT related Associate's degree, 4 years of work experience is required. Must be detail-oriented, having outstanding communication skills (both written and verbal), and excellent at multi-tasking and problem-solving. Should have ability to work independently in the absence of specific instructions on a number of tasks with a high degree of accuracy and have excellent organizational skills. Familiarity with Desktop Central and Sentinel One desired. A valid/clear driver's license is required. Special Requirements: Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicant must be a U.S. citizen. Job Locations: San Antonio, Texas For more information about this division, visit the Mechanical Engineering home page. An Equal Employment Opportunity Employer: race, color, religion, sex, national origin, disability, and veteran status. If you need assistance with completing the application, please Contact Us Back To Top

Position summary This position is remote; however, candidates are expected to reside within approximately 1-2 hours of commuting distance from the Pittsburgh office. The Desktop Engineer is responsible for the development, management, and optimization of end-user computing technologies across physical and virtual platforms. This includes, as applicable, desktop imaging, application packaging, endpoint configuration and management, virtual desktop infrastructure (VDI), and print services. The role supports the full lifecycle of endpoint services, ensuring secure, scalable, and high-performing environments for firm users. The Desktop Engineer serves as an internal consultant to the team and broader IT department on end-user computing technologies. Job duties and responsibilities Support firm desktop imaging and deployment activities using tools such as Microsoft Configuration Manager (SCCM), Broadcom Ghost Solution Suite, or similar tools. Support endpoint configuration and mobile device management of firm laptops and desktops using tools such as Netwrix PolicyPak, Microsoft Intune, or similar tools. Develop and maintain imaging standards for physical devices, including OS deployment, driver integration, and baseline application configuration. Package applications using MSI, EXE, and other formats for deployment across physical and virtual environments, ensuring compatibility, performance, and version control. Create and maintain virtualized application packages using technologies such as Microsoft App-V, MSIX, or Cloudpager to isolate applications from the OS and improve portability. Deploy, upgrade, and manage applications to various application system platforms, ensuring consistent delivery and user experience. Design, deploy, and support print services across on-premises and cloud environments, including managing, print servers, configuring queues, and ensuring reliable and secure printing across locations. Lead the installation, implementation, and deployment of application systems. Provide advanced administration and support for application system technologies and platforms, including upgrades, version changes, and configuration management. Monitor the performance and availability of application system platforms, ensuring they remain current, up-to-date and operating optimally. Troubleshoot and resolve incidents related to desktops, applications, and printing. Monitor and act on escalated issues, problem tickets, and requests for relevant application and system areas, including timely acknowledgement of tickets and requests and providing a high level of responsiveness and customer service. Collaborate with architecture and support teams to implement upgrades and enhancements. Maintain technical documentation, including system design and support documentation, and contribute to knowledge bases for application system services. Continued development of technical knowledge and skills related to supported technologies through formal and informal professional development activities. May volunteer or be selected to serve on special committees, work groups, project teams, or escalation teams related to various firmwide IT initiatives. Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities. Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's degree in an IT-related discipline, or equivalent training and experience, required. Microsoft certifications a plus. Experience: Minimum of 5 years of experience supporting enterprise desktop and virtual desktop environments. Experience supporting Citrix and/or Azure Virtual Desktop environments. Experience with endpoint imaging, application packaging, and deployment tools (e.g., SCCM, Intune, Endpoint Policy Manager). Experience working with endpoint configuration and Mobile Device Management (MDM) technologies, including Intune, Endpoint Policy Manager, and Group Policy. Experience supporting print server technologies and cloud-based print solutions. Law firm experience and knowledge of legal industry specific applications a plus. Skills: Strong technical documentation skills, including the ability to clearly document system configurations, procedures, and solutions. Effective verbal and written communication skills, including the ability to collaborate across cross-functional teams and explain technical concepts to non-technical stakeholders. Strong organizational skills and sound judgment, including the ability to organize and prioritize workload, manage competing priorities, adapt to changing demands, and perform effectively under pressure. Strong analytical and problem-solving skills, including the ability to evaluate complex technical issues and develop effective solutions. Ability to work independently and collaboratively in a remote or hybrid work environment. Additional information Supervisory responsibilities: None Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to analyze complex information while maintaining attention to detail, managing multiple priorities, and exercising sound judgment in decision-making. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work flexible and/or extended hours as needed to meet business, operational, or project needs (e.g., incident response, system maintenance, or critical deadlines.) Working conditions Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Potential for in-office work requests as needed, so proximity to the office is important. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh: $105,000 - $117,000 Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

You will work across several verticals including health, business, education, transportation, employment, judicial, housing, agriculture and many more. This role demands a deep familiarity with the requirements and processes for complying with current and future accessibility standards as documented in WCAG, ADA, and Section 508. You will also support cross-functional teams who have responsibilities in the application of remediation efforts connected to your testing work. These teams include website administrators, content developers, platform engineers, and digital asset managers. You will be responsible for clearly communicating testing results to stakeholders as needed and be able to intelligently answer questions about your testing processes and results. This role requires strong QA practices, proactive problem-solving, and an ability to meet consistent project deadlines. Your work will help open up access to critical state services and change lives. Main Responsibilities NOTE: This is a testing-heavy role. Manual testing of digital assets is the primary responsibility of this position. Conduct testing of digital products, services, and technologies, to ensure the State can meet the highest standards of accessibility Maintain and organize testing data to allow for focused application of remediation efforts Assist with code review and remediation, helping developers and engineers quickly apply best practice solutions for critical usability issues This role will support the State's enterprise initiative for accessibility optimization. To better understand the needs, we broke down additional responsibilities into seven main areas. Assessment • Audit current State systems and customer-facing assets to find accessibility issues. Assemble and deliver test data to show commonalities as well as unique areas of need • Develop test cases and improve testing protocols, to allow for the deepest discovery of issues • Clearly summarize accessibility findings and provide recommendations for remediation, including code-level and role-based recommendations and solutions • Evaluate new vendor products for compliance with accessibility standards, and help improve the State procurement process for technology and digital services Documentation • Collect and document testing data to allow for clear benchmarking, gap analysis, and risk assessment aligned to platform, service domain, asset type, and customer journey • Support performance scoring, compliance tracking, and analysis reports • Align with State Accessibility leadership to help support the roadmap, vision, and strategy for enterprise accessibility improvements Testing/QA • Execute and iterate manual accessibility testing for all state digital assets, before and after remediation • Integrate testing policies and perform quality checks on audit processes to validate results and support best practices for testing, for both state and vendor work Communication • Clearly communicate testing outcomes and provide expertise to help stakeholders understand results • Keep Accessibility leadership apprised of progress, challenges, and outcomes related to the enterprise testing efforts • Establish and maintain effective relationships across multiple teams to help support accessibility work at the State. Maintaining • Maintain test libraries, testing standards, tool configurations, data repositories, and reporting frameworks to help support the state's ongoing governance of accessibility standards • Mentor internal team members and agency staff on accessibility standards and testing approaches to promote sustainability and skills transfer • Stay on top of the latest changes in WCAG, ADA, and Section 508 standards, and document and apply adjustments to testing practices to accommodate these changes Required Knowledge, Skills, and Ability • Bachelor's degree is required, preferably in the field of Computer Science, Software Engineering, IT, Web Development, Library or Informational Science, or Human Computer Interaction • 3+ years of hands-on digital accessibility testing experience, including experience with assistive technologies, WCAG compliance, and manual testing methods • 2+ years of experience on a digital product team, either working as a project owner or individual contributor, working collaboratively with internal and external teams to improve products and services using digital accessibility technologies, policies, and best practices • Strong proficiency in manual testing with assistive tech: NVDA, JAWS, Dragon, Fusion, Deque, Wave, ZoomText, VoiceOver, TalkBack. Also expertise with built-in device features such as speech-to-text, text-to-speech, magnifiers, onscreen keyboards, eye gaze tech, and alternative input devices including keyboards • Strong proficiency in HTML, ARIA, and semantic markup knowledge • Expertise in auditing common and legacy systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teams • Demonstrated understanding of user-centered design (UCD) methodologies and how to use testing data to support accessibility design problems • Strong understanding of responsive web design principles, techniques, and frameworks • Experience testing and assessing accessibility issues on internal business processes, including case management and data collection systems • Creative out-of-the box thinking to provide solution-oriented guidance for optimizing digital assets using the latest digital accessibility techniques and tools • Can work both independently and collaboratively to help advance a program's accessibility standards • Experience as a mentor or coach for other product and service testers to promote stronger consistency and standards • Strong interpersonal and communication skills, including the ability to clearly present data and analysis, as well as the ability to receive feedback on your work • Expert in facilitating the integration of test data to support analysis and remediation processes • Strong ability to create and maintain documentation and best practice testing methodologies across multiple systems and functional areas • Ability to explain technical issues to non-technical stakeholders and communicate their implication on systems, processes, projects, and services. Able to facilitate discussions and solutions Preferred Skills & Qualifications Experience with software like Axe, WebAIM, SiteImprove, and Sitebulb Experience with browser devtools and accessibility extensions: Axe, WAVE, ARC Toolkit • Strong written and oral communication skills, and responsiveness to leadership and stakeholder requests • Strong organizational skills and experience with project tracking software, along with experience in agile processes and project development best practices • Experience in balancing a diverse workload of projects, with varying complexities and unique needs • Excellent time management skills, with an ability to commit and deliver on project goals, timelines, and target dates • Ability to work independently as well as part of a team to reach program goals and meet dynamic business objectives Ability to engage in rigid practices for accessibility testing, while maintaining flexibility for ad-hoc needs • Strong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and Zoom Other Desired Skills Experience in testing complex systems that use standard technologies (HTML, CSS, JavaScript, SQL, jQuery) Experience in accessibility compliance for chatbots and other customer communication tools Experience in accessibility compliance for analog formats like Word, Powerpoint, and print marketing assets Experience with digital forms and documents remediation to meet accessibility standards Experience with Sitecore, Salesforce, Adobe XD, and Jira/Confluence Knowledge of multiple testing, analysis, data visualization tools Desired Certifications One or more of the following: • IAAP certification (CPACC, WAS, etc.) • PMP certification • DHS Trusted Tester certification • Deque University • Section 508 Administrative Considerations The Digital Accessibility Tester will work on a high functioning team within the state's Digital Government group. They will be part of an iterative team using agile sprints. Work will be assigned based on items in the product backlog associated with digital asset Improvements. These tasks may be adjusted, reduced, or expanded as the project progresses through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement. The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. If workflow dictates an on-site presence is not needed, consultant may work remotely. Payment will be on a time and material basis and paid only for hours worked. State Agencies are in downtown Hartford and the Greater Hartford area. Local Travel Reimbursement is not provided. Use of State Resources: The contractor will be provided with a virtual desktop environment that will allow the contractor to use their own computer to access and engage with State systems. Security/Privacy Considerations: Information accessible by the contractor may be sensitive, confidential or subject to the Privacy Act and/or HIPAA considerations. Contractor personnel must be familiar with and comply with the provisions of appropriate regulations and/or instructions. Signing of a confidentiality agreement will be required. Daily sign-in to the facility may be required. The contractor employee must always display an access badge while present in state facilities. A background check will be required.

Position Title: Senior Microsoft Windows Field Deployment Technician As a Senior Microsoft Windows Field Deployment Technician on our project, you'll work with a team of onsite technicians supporting the VA's EHR deployment and training project and assist with oversight of workload. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be managing inventory and network connectivity at each training site and ensuring connectivity during all training sessions. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week. You Have: 5 years' experience in imaging, installing computer equipment and managing teams of technical staff Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service Bachelor's degree in computer science, Information System, Information Technology, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Experience as IT helpdesk Tier 1 or 2 Benefits: PTO, Medical/Dental/Vision plan, Life and AD&D insurance, 401K Plan Pay: $46.26/hr We are an Equal Opportunity Employer: We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law. This organization participates in E-Verify.

DatamanUSA is looking for a IT Support Technician for our direct client based in TX. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job Title: IT Support Technician Location: Wylie, TX Duration: 6 months Knowledge, Skills & Abilities ) General knowledge and analytical skills in all IT related equipment to include laptop, desktop, and notebook PCs. Basic knowledge of LAN and WAN connectivity and topology. Knowledge of printers, IP telephony, wiring/cabling, A/V equipment, and electronics. ) Must be able to communicate effectively with others both verbally and in writing. ) Requires occasional shift work, including regularly scheduled on call duties after hours and on weekends. ) Ability to adapt to flexible working locations and environments, including remote sites across the District's footprint. ) Requires excellent communication and organizational skills. Must exercise good judgment based upon established procedures and policies. Education and Experience ) Requires a high school diploma or G.E.D. ) Preferred 2 years' experience using Microsoft Active Directory and desktop PC support. ) A+, Network+, ITIL or other industry standard IT certifications preferred. ) Requires a valid Texas Driver's License.

Software Developer III Location: Remote Job ID: Pay Range: $76-90/hr Duration: 16 months Job Description The ideal candidate will design, develop, and maintain software solutions that integrate with CAD tools such as AutoCAD and Zuken E3. This role requires strong programming skills, familiarity with SDK APIs, and a passion for solving complex engineering challenges Key Responsibilities Develop and maintain software applications/auto scripts that interface with AutoCAD and Zuken e3 platforms Develop and maintain SQL Database solutions Design and develop Power BI reports/dashboards based on business requirements. Build and optimize data models using Power BI Desktop including Power Query and DAX. Power BI: Integrate data from multiple sources including but not limited to SQL Server, Oracle DB, JSON, Excel, etc. Design and develop Microsoft Power Platform solutions including but not limited to Power Automate, Power Apps. Participate in version upgrades, deployments, and post-deployment support. Help migration from existing Excel VBA to .net Help migration from legacy MS Access DB to SQL Server DB Ensure compliance with software validation and configuration management standards. Collaborate with engineering and manufacturing teams to understand requirements and deliver robust solutions. Education Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. TECHNICAL SKILLS Must Have 3+ Years experience in Power BI 5-7 years software development Experience with databases, especially RDBMS such as SQL Server, Oracle, etc. Knowledge of OAuth 2.0 Proficiency in programming languages such as VB.NET/C#, Python, etc. Nice To Have Batch Scripts Experience with any CAD APIs such as Zuken E3 SDK APIs, AutoCAD APIs, Experience with Snowflake or similar data warehouse Experience with Web Services (both server and client sides) Power Automate, Power Apps Prior Experience or knowledge of Electrical and Mechanical Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at ?

Jr Computer Technician/Desk-Side Support Rate $18/hr Our client is looking for a Jr Deskside Support Technician. The Technician will work activities such as delivery, installation, moves and changes of end user's computer equipment and peripherals to include laptops, desktops, monitors and host components. Client provides a good supportive work environment with opportunities to learn on the job. Job Responsibilities could include: Image/ Reimage Laptop-Desktops Desk setup moves Computer refresh equipment swaps/migrations Break Fix activity Application installations Simple Troubleshooting Equipment deliveries and setup Specific Job Requirements Customer service experience a huge plus Strong communication skills both verbal and written Attention to detail is critical Problem solving and the ability to work in both with team and independently

Genesis10 is currently seeking an IT Technician for a contract position with a Major Energy Company located in Oklahoma City, OK. This is a 6 month contract opportunity. This role is responsible for monitoring information technology systems, managing incidents, and addressing service requests. The ideal candidate will manage IT assets, triage end-user technology issues, and support the complete lifecycle of hardware assets using tools like ServiceNow and Power BI. Responsibilities: Monitor multiple information technology systems and perform incident management and/or address service requests Manage IT assets per defined processes Utilize ServiceNow and Power BI reports to monitor IT asset health and identify lost or missing assets Monitor and maintain physical inventory in stock rooms and warehouses Prepare and track shipments to remote sites Assist with asset issues that escalate beyond the status of an incident Schedule and coordinate warranty work for desktops and laptops Prepare out-of-date equipment for recycling and support the end-user technology asset lifecycle Receive incoming IT equipment from vendors and prepare for deployment Perform basic application and infrastructure monitoring functions Create, route, and resolve ServiceNow incident tickets Triage and diagnose end-user technology issues Assist on facilities projects that require infrastructure technology and support other IT teams with field projects Perform imaging tasks for new and/or restored desktops and laptops Requirements: 1-3 years of relevant experience Working knowledge of computer hardware, networking, and communications Experience with desktop/laptop hardware, operating systems, and Microsoft Office suite Understanding of IP networking, event monitoring, logging, and data collection techniques Knowledge of virtualization technologies and Windows desktop operating systems Familiarity with Windows servers, Linux operating systems, and CISCO switching/routing Experience with incident handling, escalation, and ticketing systems such as ServiceNow Demonstrated ability working with data reporting tools such as Excel Ability to identify, research, and analyze system hardware problems and perform system evaluations Strong customer service skills with the ability to interact with client calls and respond to IT requests Demonstrated ability to interact, guide, and communicate effectively with all stakeholders Must have an applicable driver's license Pay range: $19.40 - $25.00 per hour, depending on years of experience and overall fit for the position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.