We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
08/07/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
Tech Summary The Threat Hunting Lead will serve as the technical lead for Kaiser Permanente's Threat Hunting function within the Threat Intelligence and Detection Engineering (TIDE) team. This role is responsible for proactively identifying advanced threats by leveraging threat intelligence and analyzing endpoint, network, cloud, identity, email, asset, and other security telemetry. The successful candidate will develop and execute threat hunts, translate intelligence into actionable detection and hunting strategies, identify gaps in defensive coverage, and drive improvements to the organization's security posture. Working closely with Threat Intelligence, Detection Engineering, Incident Response, and Cyber Defense teams, the Threat Hunting Lead will provide technical leadership, mentor analysts, communicate findings to both technical and executive audiences, and help ensure Kaiser Permanente remains protected against an evolving threat landscape. The ideal candidate is a collaborative, intellectually curious cybersecurity professional with a passion for emerging threats, data-driven analysis, and continuous improvement. Job Summary: This senior level employee is primarily responsible for overseeing the maintenance and protection of integrity and reliability of the security of data, systems and networks. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Leads team in the proactive monitoring and/or response to known or emerging threats against the KP network. Effectively communicates investigative findings to non-technical audiences. Plans and facilitates regular operations meeting with Cyber Risk Defense Center (CRDC) teams. Supports closed loop processes on security efforts by providing feedback to the TDA leads and/or leadership. Participates in information fusion procedures across operations and engineering, including activities such as Use Case planning/development, Use Case quality assurance validation, and response procedure documentation. Serves as a liaison between stage teams and upper management by identifying issues, improvement areas, or security/architectural gaps and suggesting appropriate improvements. Drives the development of the CRDC intellectual capital by leading process or procedure improvements, consulting on brown bag training sessions, and leading the development of new training documents. Partners with the CRDC Policy Engineers and Remediation teams to contain identified issues and determine the best approach for improving security posture. Facilitates follow-up remediation design and review efforts. Leads the investigation and triage of security events across multiple domains. Leads complex data analyses in support of security event management processes, including root cause analysis. Coordinates the response and resolution of high impact or critical cyber security incidents. Leads the deployment of threat detection capabilities and/or incident response plans which may include after-hours support and coordination among responsible teams. Drives the execution of incident detection and/or handling processes which may include containment, protection, and remediation activities. Minimum Qualifications: Minimum two (2) years in an informal leadership role working with project or technical teams. Bachelors degree in Business Administration, Computer Science, Social Science, Mathematics, or related field and Minimum eight (8) years experience in IT or a related field, including Minimum two (2) years in information security or network engineering. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:
08/07/2026
Full time
Tech Summary The Threat Hunting Lead will serve as the technical lead for Kaiser Permanente's Threat Hunting function within the Threat Intelligence and Detection Engineering (TIDE) team. This role is responsible for proactively identifying advanced threats by leveraging threat intelligence and analyzing endpoint, network, cloud, identity, email, asset, and other security telemetry. The successful candidate will develop and execute threat hunts, translate intelligence into actionable detection and hunting strategies, identify gaps in defensive coverage, and drive improvements to the organization's security posture. Working closely with Threat Intelligence, Detection Engineering, Incident Response, and Cyber Defense teams, the Threat Hunting Lead will provide technical leadership, mentor analysts, communicate findings to both technical and executive audiences, and help ensure Kaiser Permanente remains protected against an evolving threat landscape. The ideal candidate is a collaborative, intellectually curious cybersecurity professional with a passion for emerging threats, data-driven analysis, and continuous improvement. Job Summary: This senior level employee is primarily responsible for overseeing the maintenance and protection of integrity and reliability of the security of data, systems and networks. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Leads team in the proactive monitoring and/or response to known or emerging threats against the KP network. Effectively communicates investigative findings to non-technical audiences. Plans and facilitates regular operations meeting with Cyber Risk Defense Center (CRDC) teams. Supports closed loop processes on security efforts by providing feedback to the TDA leads and/or leadership. Participates in information fusion procedures across operations and engineering, including activities such as Use Case planning/development, Use Case quality assurance validation, and response procedure documentation. Serves as a liaison between stage teams and upper management by identifying issues, improvement areas, or security/architectural gaps and suggesting appropriate improvements. Drives the development of the CRDC intellectual capital by leading process or procedure improvements, consulting on brown bag training sessions, and leading the development of new training documents. Partners with the CRDC Policy Engineers and Remediation teams to contain identified issues and determine the best approach for improving security posture. Facilitates follow-up remediation design and review efforts. Leads the investigation and triage of security events across multiple domains. Leads complex data analyses in support of security event management processes, including root cause analysis. Coordinates the response and resolution of high impact or critical cyber security incidents. Leads the deployment of threat detection capabilities and/or incident response plans which may include after-hours support and coordination among responsible teams. Drives the execution of incident detection and/or handling processes which may include containment, protection, and remediation activities. Minimum Qualifications: Minimum two (2) years in an informal leadership role working with project or technical teams. Bachelors degree in Business Administration, Computer Science, Social Science, Mathematics, or related field and Minimum eight (8) years experience in IT or a related field, including Minimum two (2) years in information security or network engineering. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:
Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The Senior Epic Systems Analyst III supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior subject matter expert responsible for advanced analysis, design, configuration, implementation, and optimization of Epic applications. This role evaluates complex clinical and business requirements, translates them into scalable application solutions, and supports large projects, system implementations, and upgrades while ensuring alignment with organizational standards, Epic best practices, and regulatory requirements. Leveraging strong analytical and workflow design skills, the analyst identifies opportunities for improvement, enhances system functionality and user experience, and supports all phases of the application lifecycle-from requirements gathering and build to testing, implementation, optimization, and ongoing support. Working closely with clinical leaders, stakeholders, and cross-functional IT teams, the role acts as a trusted advisor to ensure the long-term stability, scalability, and effectiveness of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
08/07/2026
Full time
Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The Senior Epic Systems Analyst III supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior subject matter expert responsible for advanced analysis, design, configuration, implementation, and optimization of Epic applications. This role evaluates complex clinical and business requirements, translates them into scalable application solutions, and supports large projects, system implementations, and upgrades while ensuring alignment with organizational standards, Epic best practices, and regulatory requirements. Leveraging strong analytical and workflow design skills, the analyst identifies opportunities for improvement, enhances system functionality and user experience, and supports all phases of the application lifecycle-from requirements gathering and build to testing, implementation, optimization, and ongoing support. Working closely with clinical leaders, stakeholders, and cross-functional IT teams, the role acts as a trusted advisor to ensure the long-term stability, scalability, and effectiveness of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
08/07/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
Tech Summary This senior-level individual contributor serves within Kaiser Permanente's Container Platform and Adoption Services organization, which provides an integrated enterprise container platform service across on-premises and public-cloud environments. The department enables application and technology teams to modernize workloads, adopt consistent deployment practices, and operate business-critical services with strong reliability, security, compliance, and operational readiness. The Senior Container Platform Engineer is a hands-on engineering partner responsible for designing, building, enhancing, and supporting reusable platform capabilities that simplify application onboarding and improve the developer experience. The position works closely with application teams and partners across cloud engineering, infrastructure, cybersecurity, networking, observability, reliability engineering, and development automation to translate enterprise needs into secure, scalable, and supportable solutions. The role contributes to automation, standardized onboarding patterns, platform lifecycle improvements, production troubleshooting, and continuous service improvement across shared and dedicated container environments. By combining platform engineering with application enablement and production ownership, this position helps reduce one-off implementations, improve delivery consistency, and expand adoption of the enterprise container service for teams supporting mission-critical healthcare capabilities. Job Summary: This senior level employee is primarily responsible for providing expert technical advice on IT infrastructure for assigned systems, setting the technical direction for infrastructure solutions, and for serving as a technical expert for project teams while mentoring and advising others in all system development lifecycle phases. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides consultation and expert technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities. Provides some recommendations and input on options, risks, costs, and benefits for systems designs. Leverages partnerships with IT teams and key business partners to troubleshoot complex systems. Serves as a functional expert and collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable system designs. Translates business requirements, and functional and non-functional requirements, into technical specifications that support integrated and sustainable designs for complex or high impact infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications. Ensures system designs adhere to company architecture standards. Builds partnerships with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Serves as a technical expert for project teams throughout the implementation and maintenance of assigned enterprise infrastructure systems by defining and overseeing the documentation of detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services. Mentors other technical resources throughout infrastructure systems development. Reviews and validates technical specifications and documentation for complex or multi-dimensional solutions. Leads the development and modification of solutions by identifying technical solutions to business problems. Collaborates with business leaders, Solutions, and lead enterprise architects to review business drivers, and establish a foundation for enterprise systems planning. Reviews benchmarking results, and provides information to support current and future infrastructure needs and projects to IT leadership. Provides preliminary conclusions. Benchmarks and evaluates IT trends and technologies to identify opportunities and considerations that impact ROI. Makes recommendations on resources required to maintain service levels and meet new demands. Guides and drives physical architecture design for new initiatives. Minimum Qualifications: Minimum two (2) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:
08/07/2026
Full time
Tech Summary This senior-level individual contributor serves within Kaiser Permanente's Container Platform and Adoption Services organization, which provides an integrated enterprise container platform service across on-premises and public-cloud environments. The department enables application and technology teams to modernize workloads, adopt consistent deployment practices, and operate business-critical services with strong reliability, security, compliance, and operational readiness. The Senior Container Platform Engineer is a hands-on engineering partner responsible for designing, building, enhancing, and supporting reusable platform capabilities that simplify application onboarding and improve the developer experience. The position works closely with application teams and partners across cloud engineering, infrastructure, cybersecurity, networking, observability, reliability engineering, and development automation to translate enterprise needs into secure, scalable, and supportable solutions. The role contributes to automation, standardized onboarding patterns, platform lifecycle improvements, production troubleshooting, and continuous service improvement across shared and dedicated container environments. By combining platform engineering with application enablement and production ownership, this position helps reduce one-off implementations, improve delivery consistency, and expand adoption of the enterprise container service for teams supporting mission-critical healthcare capabilities. Job Summary: This senior level employee is primarily responsible for providing expert technical advice on IT infrastructure for assigned systems, setting the technical direction for infrastructure solutions, and for serving as a technical expert for project teams while mentoring and advising others in all system development lifecycle phases. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides consultation and expert technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities. Provides some recommendations and input on options, risks, costs, and benefits for systems designs. Leverages partnerships with IT teams and key business partners to troubleshoot complex systems. Serves as a functional expert and collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable system designs. Translates business requirements, and functional and non-functional requirements, into technical specifications that support integrated and sustainable designs for complex or high impact infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications. Ensures system designs adhere to company architecture standards. Builds partnerships with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Serves as a technical expert for project teams throughout the implementation and maintenance of assigned enterprise infrastructure systems by defining and overseeing the documentation of detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services. Mentors other technical resources throughout infrastructure systems development. Reviews and validates technical specifications and documentation for complex or multi-dimensional solutions. Leads the development and modification of solutions by identifying technical solutions to business problems. Collaborates with business leaders, Solutions, and lead enterprise architects to review business drivers, and establish a foundation for enterprise systems planning. Reviews benchmarking results, and provides information to support current and future infrastructure needs and projects to IT leadership. Provides preliminary conclusions. Benchmarks and evaluates IT trends and technologies to identify opportunities and considerations that impact ROI. Makes recommendations on resources required to maintain service levels and meet new demands. Guides and drives physical architecture design for new initiatives. Minimum Qualifications: Minimum two (2) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:
Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The System Administrator III, Health Systems (Epic Tapestry, Referrals) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator III, Health Systems (Epic Tapestry, Referrals) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
08/07/2026
Full time
Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The System Administrator III, Health Systems (Epic Tapestry, Referrals) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator III, Health Systems (Epic Tapestry, Referrals) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IS Applications Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
08/07/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IS Applications Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: The Principal-level Incident Handler uses incident response, investigative, and forensics skills to respond to breaches implement containment measures, and investigate impacts. This includes appropriate data collection, preservation, mitigation, remediation requirements, and security improvement plans. The Incident Handler will utilize forensic best practices and provide chain of custody service for criminal investigations (e.g., employee situations, fraud, etc.). Job Summary: This senior level employee is primarily responsible for managing and directing the maintenance and protection of integrity and reliability of the security of data, systems and networks. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. Leads team in the proactive monitoring and/or response to known or emerging threats against the KP network. Effectively communicates investigative findings to non-technical audiences. Provides consultation in regular operations meeting with Cyber Risk Defense Center (CRDC) teams. Drives closed loop processes on security efforts by providing feedback to the TDA leads and/or leadership. Demonstrates a consulting value by recommending adjustments to the collection strategy for deltas in scope, size, or emerging security threats. 3-3 Drives information fusion procedures across operations and engineering, including activities such as Use Case planning/development, Use Case quality assurance validation, and response procedure documentation. Serves as a liaison between stage teams and upper management by identifying issues, improvement areas, or security/architectural gaps and suggesting appropriate improvements. Drives the development of the CRDC intellectual capital by leading process or procedure improvements, consulting on brown bag training sessions, and leading the development of new training documents. Builds partnerships with the CRDC Policy Engineers and Remediation teams to contain identified issues and determine the best approach for improving security posture. Facilitates follow-up remediation design and review efforts related to highly complex security events. Leads the investigation and triage of a wide variety of security events across cyber security domains. Serves as a subject matter expert in performing complex data analyses to support security event management processes, including root cause analysis. Coordinates the response and resolution of high impact or critical cyber security incidents. Provides insight and influence in determining the strategic direction for the development and deployment of threat detection capabilities and/or incident response plans. Drives the development and implementation of incident detection and/or handling processes which may include containment, protection, and remediation activities. Minimum Qualifications: Minimum four (4) years in an informal leadership role working with project or technical teams. Bachelors degree in Business Administration, Computer Science, Social Science, Mathematics, or related field and Minimum ten (10) years experience in IT or a related field, including Minimum four (4) years in information security or network engineering. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:
08/07/2026
Full time
Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: The Principal-level Incident Handler uses incident response, investigative, and forensics skills to respond to breaches implement containment measures, and investigate impacts. This includes appropriate data collection, preservation, mitigation, remediation requirements, and security improvement plans. The Incident Handler will utilize forensic best practices and provide chain of custody service for criminal investigations (e.g., employee situations, fraud, etc.). Job Summary: This senior level employee is primarily responsible for managing and directing the maintenance and protection of integrity and reliability of the security of data, systems and networks. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. Leads team in the proactive monitoring and/or response to known or emerging threats against the KP network. Effectively communicates investigative findings to non-technical audiences. Provides consultation in regular operations meeting with Cyber Risk Defense Center (CRDC) teams. Drives closed loop processes on security efforts by providing feedback to the TDA leads and/or leadership. Demonstrates a consulting value by recommending adjustments to the collection strategy for deltas in scope, size, or emerging security threats. 3-3 Drives information fusion procedures across operations and engineering, including activities such as Use Case planning/development, Use Case quality assurance validation, and response procedure documentation. Serves as a liaison between stage teams and upper management by identifying issues, improvement areas, or security/architectural gaps and suggesting appropriate improvements. Drives the development of the CRDC intellectual capital by leading process or procedure improvements, consulting on brown bag training sessions, and leading the development of new training documents. Builds partnerships with the CRDC Policy Engineers and Remediation teams to contain identified issues and determine the best approach for improving security posture. Facilitates follow-up remediation design and review efforts related to highly complex security events. Leads the investigation and triage of a wide variety of security events across cyber security domains. Serves as a subject matter expert in performing complex data analyses to support security event management processes, including root cause analysis. Coordinates the response and resolution of high impact or critical cyber security incidents. Provides insight and influence in determining the strategic direction for the development and deployment of threat detection capabilities and/or incident response plans. Drives the development and implementation of incident detection and/or handling processes which may include containment, protection, and remediation activities. Minimum Qualifications: Minimum four (4) years in an informal leadership role working with project or technical teams. Bachelors degree in Business Administration, Computer Science, Social Science, Mathematics, or related field and Minimum ten (10) years experience in IT or a related field, including Minimum four (4) years in information security or network engineering. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Specialist, Systems Engineering - FPGA & GPU Job Code: 39548 Job Location: Greenville, TX Job Schedule: 9/80 - Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job Description: Senior Specialist, Systems Engineer - FPGA/GPU & RF Signal Processing. The Senior Specialist, Systems Engineer will be responsible for the architectural design, development, and analysis of advanced FPGA and GPU based signal processing solutions supporting complex ISR sensor systems. The candidate will perform architectural design, coding, test bench development, and simulation activities, while also contributing to broader systems engineering tasks across RF, radar, DSP, and integration domains. This role supports development from concept through integration and delivery, requiring strong analytical skills, technical leadership, and cross-functional coordination. The candidate will set the highest ethical standards for self and others and perform other duties as assigned. Essential Functions: Lead FPGA/GPU architectural design, HDL coding, test bench creation, simulation, and analysis for high performance DSP and signal processing applications. Perform RF, microwave, and radar related analysis including spectrum behavior, propagation effects, receiver/front end characteristics, pulse parameters, PRI/PW/RF measurement, modulation recognition, and emitter characterization. Apply DSP techniques including FFTs, filtering, detection, estimation, and time frequency analysis to support system design and verification. Execute systems engineering tasks including requirements development (JIRA/DOORS), CONOPS definition, integration planning, test procedures, and performance analysis. Work closely with cross-functional engineering teams to plan and conduct system integration testing in laboratory and platform environments. Document system behavior, anomalies, and integration results following established engineering standards; verify and validate system functionality across new and legacy baselines. Support troubleshooting of RF chains, timing/synchronization issues, calibration, and hardware/software interaction during system integration. Collaborate with customers to ensure satisfaction with system performance and to clarify operational requirements. Provide technical updates to management and customers, contributing to schedule, risk, and resource planning. Produce end-user documentation, integration reports, and technical analysis packages as required. Work effectively in a fast-paced environment with time critical program milestones and evolving technical objectives. Active Secret or recently held Top Secret/SCI security clearance with the ability to maintain. Ability to work occasional overtime or weekend hours if required. Qualifications: Bachelor's Degree and minimum 6 years of prior relevant engineering experience. Graduate Degree and a minimum of 4 years of prior related engineering experience. In lieu of a degree, a minimum of 10 years of prior related engineering experience. Demonstrated experience with FPGA or GPU based design, including VHDL/Verilog/CUDA, test benches, and simulation tools. Demonstrated understanding of RF and microwave fundamentals, including antennas, receivers, spectral behavior, and front-end design. Demonstrated experience with signals analysis techniques and tools, including pulse analysis, modulation assessment, and emitter characterization. Demonstrated knowledge of radar fundamentals such as pulse radar, CW/FMCW, LPI principles, scan patterns, and threat system behavior. Demonstrated experience in MATLAB and Python for algorithm development, modeling, automation, data analysis, and visualization. Demonstrated experience working with large IQ/sample data sets and developing automated processing workflows. Demonstrated familiarity with test equipment including spectrum analyzers, signal generators, oscilloscopes, vector signal analyzers, and AWGs. Demonstrated experience with SDR platforms, digitizers, and receiver systems. Preferred Additional Skills: Active TS/SCI. Experience with integration and troubleshooting of complex RF or electronic warfare receiver systems. Experience with JIRA, Confluence, and DOORS for requirements and workflow management. Experience with advanced DSP algorithm development and implementation. Familiarity with system level SEI, LPI/LPE techniques, or advanced emitter analysis methodologies. Experience in software integration and system-level test. Proficiency with standard office and documentation tools. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
08/07/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Specialist, Systems Engineering - FPGA & GPU Job Code: 39548 Job Location: Greenville, TX Job Schedule: 9/80 - Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job Description: Senior Specialist, Systems Engineer - FPGA/GPU & RF Signal Processing. The Senior Specialist, Systems Engineer will be responsible for the architectural design, development, and analysis of advanced FPGA and GPU based signal processing solutions supporting complex ISR sensor systems. The candidate will perform architectural design, coding, test bench development, and simulation activities, while also contributing to broader systems engineering tasks across RF, radar, DSP, and integration domains. This role supports development from concept through integration and delivery, requiring strong analytical skills, technical leadership, and cross-functional coordination. The candidate will set the highest ethical standards for self and others and perform other duties as assigned. Essential Functions: Lead FPGA/GPU architectural design, HDL coding, test bench creation, simulation, and analysis for high performance DSP and signal processing applications. Perform RF, microwave, and radar related analysis including spectrum behavior, propagation effects, receiver/front end characteristics, pulse parameters, PRI/PW/RF measurement, modulation recognition, and emitter characterization. Apply DSP techniques including FFTs, filtering, detection, estimation, and time frequency analysis to support system design and verification. Execute systems engineering tasks including requirements development (JIRA/DOORS), CONOPS definition, integration planning, test procedures, and performance analysis. Work closely with cross-functional engineering teams to plan and conduct system integration testing in laboratory and platform environments. Document system behavior, anomalies, and integration results following established engineering standards; verify and validate system functionality across new and legacy baselines. Support troubleshooting of RF chains, timing/synchronization issues, calibration, and hardware/software interaction during system integration. Collaborate with customers to ensure satisfaction with system performance and to clarify operational requirements. Provide technical updates to management and customers, contributing to schedule, risk, and resource planning. Produce end-user documentation, integration reports, and technical analysis packages as required. Work effectively in a fast-paced environment with time critical program milestones and evolving technical objectives. Active Secret or recently held Top Secret/SCI security clearance with the ability to maintain. Ability to work occasional overtime or weekend hours if required. Qualifications: Bachelor's Degree and minimum 6 years of prior relevant engineering experience. Graduate Degree and a minimum of 4 years of prior related engineering experience. In lieu of a degree, a minimum of 10 years of prior related engineering experience. Demonstrated experience with FPGA or GPU based design, including VHDL/Verilog/CUDA, test benches, and simulation tools. Demonstrated understanding of RF and microwave fundamentals, including antennas, receivers, spectral behavior, and front-end design. Demonstrated experience with signals analysis techniques and tools, including pulse analysis, modulation assessment, and emitter characterization. Demonstrated knowledge of radar fundamentals such as pulse radar, CW/FMCW, LPI principles, scan patterns, and threat system behavior. Demonstrated experience in MATLAB and Python for algorithm development, modeling, automation, data analysis, and visualization. Demonstrated experience working with large IQ/sample data sets and developing automated processing workflows. Demonstrated familiarity with test equipment including spectrum analyzers, signal generators, oscilloscopes, vector signal analyzers, and AWGs. Demonstrated experience with SDR platforms, digitizers, and receiver systems. Preferred Additional Skills: Active TS/SCI. Experience with integration and troubleshooting of complex RF or electronic warfare receiver systems. Experience with JIRA, Confluence, and DOORS for requirements and workflow management. Experience with advanced DSP algorithm development and implementation. Familiarity with system level SEI, LPI/LPE techniques, or advanced emitter analysis methodologies. Experience in software integration and system-level test. Proficiency with standard office and documentation tools. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Specialist, Systems Engineer - ELINT Job Code: 39540 Job Location: Greenville, TX Job Schedule: 9/80 - Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job Description: L3Harris is seeking a Systems Engineering Specialist who will be involved in activities directly related to the design, and development of complex, specialized SIGINT hardware/software systems to process and manipulate ISR data from multiple data sources. Essential Functions: Works closely with the customer to comprehensively design and implement new system functionality. Writes requirements, supports development, performs integration testing of new or modified products in a Systems Integration Laboratory and on airborne and ground-based platforms. Verifies and validates new baseline functionality while ensuring legacy functionality continues to work as intended. Interface with other Systems Engineers, Agile Development Engineering, Flight Line Test, Product Development, and Project Engineering to understand new baseline functionality. Work closely with L3Harris Internal Research and Development (IR&D) developing proprietary ELINT technology and capabilities. Follow existing standards to document system testing status and anomalies with system hardware and software and verifies subsequent anomaly fixes. Interfaces with the customer to ensure their satisfaction with system performance. Work with management to develop and adhere to schedules and budgets required to accomplish assigned work. Provide regular status updates for ongoing work efforts to management and the customer. Work effectively in a fast-paced, dynamic environment with time-critical requirements. Effective cross-functional communication skills supporting program execution from development through integration and delivery. Analysis of customer requirements, including system and sub-system trade studies, and detailed hardware and software specifications for systems, subsystems, and key components. Development of test planning/procedures of various test equipment including anechoic chambers, spectrum analyzers, and network analyzers. Entire Program/Engineering Life Cycle Phases and Activities. IRAD and Technical Baseline development. Requirements Management. Strong problem solving abilities with thorough documentation, verification, and validation practices Proficiency in digital signal processing (DSP) with strong MATLAB skills for algorithm development, modeling, simulation, and data analysis Solid understanding of DSP fundamentals including filtering, spectral analysis, FFTs, modulation, sampling theory, and noise reduction Ability to support algorithm implementation in C, C++, or Python Active Secret or recent TS/SCI Clearance with the ability to maintain. Working contract proposals. Travel up to 10%. Other duties as assigned by Supervisor. Qualifications: Bachelor's Degree and minimum 6 years of prior relevant engineering experience. Graduate Degree and a minimum of 4 years of prior related engineering experience. In lieu of a degree, a minimum of 10 years of prior related engineering experience. Demonstrated understanding of RF and microwave fundamentals, including antennas, receivers, spectral behavior, and front-end design. Demonstrated experience with signals analysis techniques and tools, including pulse analysis, modulation assessment, and emitter characterization. Demonstrated knowledge of radar fundamentals such as pulse radar, CW/FMCW, LPI principles, scan patterns, and threat system behavior. Preferred Additional Skills: Active TS/SCI Clearance Experience with integration and troubleshooting of complex RF or electronic warfare receiver systems. Experience with JIRA, Confluence, and DOORS for requirements and workflow management. Experience in MATLAB and Python for algorithm development, modeling, automation, data analysis, and visualization. Experience working with large IQ/sample data sets and developing automated processing workflows. Experience with advanced DSP algorithm development and implementation. Familiarity with system level SEI, LPI/LPE techniques, or advanced emitter analysis methodologies. Experience in software integration and system-level test. Proficiency with standard office and documentation tools. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
08/07/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Specialist, Systems Engineer - ELINT Job Code: 39540 Job Location: Greenville, TX Job Schedule: 9/80 - Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job Description: L3Harris is seeking a Systems Engineering Specialist who will be involved in activities directly related to the design, and development of complex, specialized SIGINT hardware/software systems to process and manipulate ISR data from multiple data sources. Essential Functions: Works closely with the customer to comprehensively design and implement new system functionality. Writes requirements, supports development, performs integration testing of new or modified products in a Systems Integration Laboratory and on airborne and ground-based platforms. Verifies and validates new baseline functionality while ensuring legacy functionality continues to work as intended. Interface with other Systems Engineers, Agile Development Engineering, Flight Line Test, Product Development, and Project Engineering to understand new baseline functionality. Work closely with L3Harris Internal Research and Development (IR&D) developing proprietary ELINT technology and capabilities. Follow existing standards to document system testing status and anomalies with system hardware and software and verifies subsequent anomaly fixes. Interfaces with the customer to ensure their satisfaction with system performance. Work with management to develop and adhere to schedules and budgets required to accomplish assigned work. Provide regular status updates for ongoing work efforts to management and the customer. Work effectively in a fast-paced, dynamic environment with time-critical requirements. Effective cross-functional communication skills supporting program execution from development through integration and delivery. Analysis of customer requirements, including system and sub-system trade studies, and detailed hardware and software specifications for systems, subsystems, and key components. Development of test planning/procedures of various test equipment including anechoic chambers, spectrum analyzers, and network analyzers. Entire Program/Engineering Life Cycle Phases and Activities. IRAD and Technical Baseline development. Requirements Management. Strong problem solving abilities with thorough documentation, verification, and validation practices Proficiency in digital signal processing (DSP) with strong MATLAB skills for algorithm development, modeling, simulation, and data analysis Solid understanding of DSP fundamentals including filtering, spectral analysis, FFTs, modulation, sampling theory, and noise reduction Ability to support algorithm implementation in C, C++, or Python Active Secret or recent TS/SCI Clearance with the ability to maintain. Working contract proposals. Travel up to 10%. Other duties as assigned by Supervisor. Qualifications: Bachelor's Degree and minimum 6 years of prior relevant engineering experience. Graduate Degree and a minimum of 4 years of prior related engineering experience. In lieu of a degree, a minimum of 10 years of prior related engineering experience. Demonstrated understanding of RF and microwave fundamentals, including antennas, receivers, spectral behavior, and front-end design. Demonstrated experience with signals analysis techniques and tools, including pulse analysis, modulation assessment, and emitter characterization. Demonstrated knowledge of radar fundamentals such as pulse radar, CW/FMCW, LPI principles, scan patterns, and threat system behavior. Preferred Additional Skills: Active TS/SCI Clearance Experience with integration and troubleshooting of complex RF or electronic warfare receiver systems. Experience with JIRA, Confluence, and DOORS for requirements and workflow management. Experience in MATLAB and Python for algorithm development, modeling, automation, data analysis, and visualization. Experience working with large IQ/sample data sets and developing automated processing workflows. Experience with advanced DSP algorithm development and implementation. Familiarity with system level SEI, LPI/LPE techniques, or advanced emitter analysis methodologies. Experience in software integration and system-level test. Proficiency with standard office and documentation tools. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
On-site at our Prince George, VA facility. This requisition is to support a new factory startup manufacturing large form-factor equipment. The product will be large (shipping container size), heavy (50+ tons), and complex. This position will be part of the core factory startup and onboarding team responsible for building the operations and manufacturing staff, fitting out the building, and creating the process flow/work instructions/etc. from the ground up. Skills to include: panel and point to point wire assembly, Medium Voltage, Low Voltage, and High Power Electronic assemblies. Test Engineer 2: Requires 2+ years of experience SUMMARY Under limited supervision designs, develops and maintains test procedures, tester hardware and software for electronic circuit board production. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. LEADERSHIP AND MANAGEMENT RESPONSIBILITIES: Recruitment and Retention: Recruit and interview Process Technicians. Communicate criteria to recruiters for Process Technician position candidates. Coach technicians in the interviewing/hiring process. Monitor team member turnover; identify key factors that can be improved; make improvements. Employee and Team Development: Identify individual and team strengths and development needs on an ongoing basis. Create and/or validate training curriculum in area of responsibility. Coach and mentor Process Technicians to deliver excellence to every internal and external customer. Performance Management: Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals). Solicit ongoing feedback from Assistant Test Engineering Manager, Workcell Manager (WCM), Business Unit Manager (BUM), peers and team member on team member's contribution to the Workcell team. Provide ongoing coaching and counseling to team member based on feedback. Express pride in staff and encourage them to feel good about their accomplishments. Perform team member evaluations professionally and on time. Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals. Coordinate activities of large teams and keep them focused in times of crises. Ensure recognition and rewards are managed fairly and consistently in area of responsibility. Communication: Provide communication forum for the exchange of ideas and information with the department. Organize verbal and written ideas clearly and use an appropriate business style. Ask questions; encourage input from team members. Assess communication style of individual team members and adapt own communication style accordingly. TECHNICAL MANAGEMENT RESPONSIBILITIES Review circuit board designs for testability requirements. Support manufacturing with failure analysis, tester debugging, reduction of intermittent failures and downtime of test equipment. Prepare recommendations for testing and documentation of procedures to be used from the product design phase through to initial production. Generate reports and analysis of test data, prepares documentation and recommendations. Review test equipment designs, data and RMA issues with customers regularly. Design, and direct engineering and technical personnel in fabrication of testing and test control apparatus and equipment. Direct and coordinate engineering activities concerned with development, procurement, installation, and calibration of instruments, equipment, and control devices required to test, record, and reduce test data. Determine conditions under which tests are to be conducted and sequences and phases of test operations. Direct and exercise control over operational, functional, and performance phases of tests. Perform moderately complex assignments of the engineering test function for standard and/or custom devices. Analyze and interpret test data and prepares technical reports for use by test engineering and management personnel. Develop or use computer software and hardware to conduct tests on machinery and equipment. Perform semi-routine technique development and maintenance, subject to established Jabil standards, including ISO and QS development standards. Provide training in new procedures to production testing staff. Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor. Comply and follow all procedures within the company security policy. MINIMUM REQUIREMENTS Bachelors of Science in Electronics or Electrical Engineering from four-year college or university; and three to five years experience Minimum of 3 years of experience with medium/high-voltage electrical testing in a high-voltage manufacturing environment (preferred). Experience running and setting up HIPOT tests (dielectric and insulation testing); HIPOT certification preferred. Ability to ensure safe test operations and identify and address safety risks. Strong troubleshooting skills for systems and equipment. Experience creating documentation for test technicians and operators. Comprehensive understanding of high-voltage standard practices, including safe handling of high-voltage materials and equipment. Ability to identify issues that could compromise high-voltage system integrity. Demonstrated understanding of high-voltage and conductive properties, including arc flash and short-circuit hazards. Completion of relevant specialized training (e.g., OSHA, NFPA 70E, Arc Flash PPE, LOTO, high-voltage handling and grounding procedures). LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to walk, and to lift and carry PC's and test equipment weighing up to 50 lbs. Specific vision abilities required by this job include close vision and use of computer monitor screens a great deal of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Individual's primary workstation is located in the office area, with some time spent each day on the manufacturing floor. The noise level in this environment ranges from low to moderate. What Can Jabil Offer You? Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes: Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options 401K Match Employee Stock Purchase Plan Paid Time Off Tuition Reimbursement Life, AD&D, and Disability Insurance Commuter Benefits Employee Assistance Program Pet Insurance Adoption Assistance Annual Merit Increases Community Volunteer Opportunities
08/07/2026
Full time
On-site at our Prince George, VA facility. This requisition is to support a new factory startup manufacturing large form-factor equipment. The product will be large (shipping container size), heavy (50+ tons), and complex. This position will be part of the core factory startup and onboarding team responsible for building the operations and manufacturing staff, fitting out the building, and creating the process flow/work instructions/etc. from the ground up. Skills to include: panel and point to point wire assembly, Medium Voltage, Low Voltage, and High Power Electronic assemblies. Test Engineer 2: Requires 2+ years of experience SUMMARY Under limited supervision designs, develops and maintains test procedures, tester hardware and software for electronic circuit board production. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. LEADERSHIP AND MANAGEMENT RESPONSIBILITIES: Recruitment and Retention: Recruit and interview Process Technicians. Communicate criteria to recruiters for Process Technician position candidates. Coach technicians in the interviewing/hiring process. Monitor team member turnover; identify key factors that can be improved; make improvements. Employee and Team Development: Identify individual and team strengths and development needs on an ongoing basis. Create and/or validate training curriculum in area of responsibility. Coach and mentor Process Technicians to deliver excellence to every internal and external customer. Performance Management: Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals). Solicit ongoing feedback from Assistant Test Engineering Manager, Workcell Manager (WCM), Business Unit Manager (BUM), peers and team member on team member's contribution to the Workcell team. Provide ongoing coaching and counseling to team member based on feedback. Express pride in staff and encourage them to feel good about their accomplishments. Perform team member evaluations professionally and on time. Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals. Coordinate activities of large teams and keep them focused in times of crises. Ensure recognition and rewards are managed fairly and consistently in area of responsibility. Communication: Provide communication forum for the exchange of ideas and information with the department. Organize verbal and written ideas clearly and use an appropriate business style. Ask questions; encourage input from team members. Assess communication style of individual team members and adapt own communication style accordingly. TECHNICAL MANAGEMENT RESPONSIBILITIES Review circuit board designs for testability requirements. Support manufacturing with failure analysis, tester debugging, reduction of intermittent failures and downtime of test equipment. Prepare recommendations for testing and documentation of procedures to be used from the product design phase through to initial production. Generate reports and analysis of test data, prepares documentation and recommendations. Review test equipment designs, data and RMA issues with customers regularly. Design, and direct engineering and technical personnel in fabrication of testing and test control apparatus and equipment. Direct and coordinate engineering activities concerned with development, procurement, installation, and calibration of instruments, equipment, and control devices required to test, record, and reduce test data. Determine conditions under which tests are to be conducted and sequences and phases of test operations. Direct and exercise control over operational, functional, and performance phases of tests. Perform moderately complex assignments of the engineering test function for standard and/or custom devices. Analyze and interpret test data and prepares technical reports for use by test engineering and management personnel. Develop or use computer software and hardware to conduct tests on machinery and equipment. Perform semi-routine technique development and maintenance, subject to established Jabil standards, including ISO and QS development standards. Provide training in new procedures to production testing staff. Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor. Comply and follow all procedures within the company security policy. MINIMUM REQUIREMENTS Bachelors of Science in Electronics or Electrical Engineering from four-year college or university; and three to five years experience Minimum of 3 years of experience with medium/high-voltage electrical testing in a high-voltage manufacturing environment (preferred). Experience running and setting up HIPOT tests (dielectric and insulation testing); HIPOT certification preferred. Ability to ensure safe test operations and identify and address safety risks. Strong troubleshooting skills for systems and equipment. Experience creating documentation for test technicians and operators. Comprehensive understanding of high-voltage standard practices, including safe handling of high-voltage materials and equipment. Ability to identify issues that could compromise high-voltage system integrity. Demonstrated understanding of high-voltage and conductive properties, including arc flash and short-circuit hazards. Completion of relevant specialized training (e.g., OSHA, NFPA 70E, Arc Flash PPE, LOTO, high-voltage handling and grounding procedures). LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to walk, and to lift and carry PC's and test equipment weighing up to 50 lbs. Specific vision abilities required by this job include close vision and use of computer monitor screens a great deal of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Individual's primary workstation is located in the office area, with some time spent each day on the manufacturing floor. The noise level in this environment ranges from low to moderate. What Can Jabil Offer You? Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes: Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options 401K Match Employee Stock Purchase Plan Paid Time Off Tuition Reimbursement Life, AD&D, and Disability Insurance Commuter Benefits Employee Assistance Program Pet Insurance Adoption Assistance Annual Merit Increases Community Volunteer Opportunities
Job Description No Sponsorship will be provided for this role. Location: On Site in Memphis, TN or Raleigh, NC Weekly Schedule: Monday- Friday, 9am-5pm We are seeking a talented Java & API Developer to join our Enterprise Integration Platform team. This role is focused on building secure, scalable REST APIs and Java-based microservices deployed in Microsoft Azure. You will work on modern cloud-native solutions that power digital banking, open finance, and enterprise integration platforms. This is an opportunity to contribute to high-impact modernization initiatives while working with API management platforms and AI-assisted development tools. What You'll Do • Design and develop RESTful APIs using Java (Spring Boot preferred) • Build and manage API proxies using Apigee • Deploy and support applications in Microsoft Azure • Implement secure API patterns (OAuth2, JWT, rate limiting, API key validation) • Participate in CI/CD pipelines and DevOps practices • Contribute to cloud migration and legacy modernization initiatives • Troubleshoot and resolve production issues in collaboration with cross-functional teams • Leverage AI-assisted development tools to improve code quality and productivity • Follow enterprise API standards and best practices What We're Looking For • 2-5 years of experience in backend development • Strong proficiency in Java and Spring Boot • Experience developing RESTful APIs • Experience with API management platforms (Apigee preferred) • Hands-on experience with Microsoft Azure • Understanding of API security and authentication mechanisms • Experience with Git, CI/CD, and Agile methodologies • Strong problem-solving and communication skills Nice to Have • Experience with Docker and Kubernetes • Familiarity with Azure DevOps • Exposure to enterprise integration environments • Experience using AI tools such as Windsurf or similar development accelerators • Financial services or regulated industry experience Why Join Us? • Work on enterprise-scale, cloud-first platforms • Be part of a modernization journey moving from legacy integration to API-driven architecture • Exposure to Azure cloud and AI-enabled engineering practices • Collaborative, high-visibility team environment • Opportunity to grow technically in cloud, APIs, and platform engineering About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -Horizon-National- Corporation/Careers/Our -Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
08/07/2026
Full time
Job Description No Sponsorship will be provided for this role. Location: On Site in Memphis, TN or Raleigh, NC Weekly Schedule: Monday- Friday, 9am-5pm We are seeking a talented Java & API Developer to join our Enterprise Integration Platform team. This role is focused on building secure, scalable REST APIs and Java-based microservices deployed in Microsoft Azure. You will work on modern cloud-native solutions that power digital banking, open finance, and enterprise integration platforms. This is an opportunity to contribute to high-impact modernization initiatives while working with API management platforms and AI-assisted development tools. What You'll Do • Design and develop RESTful APIs using Java (Spring Boot preferred) • Build and manage API proxies using Apigee • Deploy and support applications in Microsoft Azure • Implement secure API patterns (OAuth2, JWT, rate limiting, API key validation) • Participate in CI/CD pipelines and DevOps practices • Contribute to cloud migration and legacy modernization initiatives • Troubleshoot and resolve production issues in collaboration with cross-functional teams • Leverage AI-assisted development tools to improve code quality and productivity • Follow enterprise API standards and best practices What We're Looking For • 2-5 years of experience in backend development • Strong proficiency in Java and Spring Boot • Experience developing RESTful APIs • Experience with API management platforms (Apigee preferred) • Hands-on experience with Microsoft Azure • Understanding of API security and authentication mechanisms • Experience with Git, CI/CD, and Agile methodologies • Strong problem-solving and communication skills Nice to Have • Experience with Docker and Kubernetes • Familiarity with Azure DevOps • Exposure to enterprise integration environments • Experience using AI tools such as Windsurf or similar development accelerators • Financial services or regulated industry experience Why Join Us? • Work on enterprise-scale, cloud-first platforms • Be part of a modernization journey moving from legacy integration to API-driven architecture • Exposure to Azure cloud and AI-enabled engineering practices • Collaborative, high-visibility team environment • Opportunity to grow technically in cloud, APIs, and platform engineering About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -Horizon-National- Corporation/Careers/Our -Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
Job Description No Sponsorship will be provided for this role. Location: On Site in Memphis, TN or Birmingham, AL Weekly Schedule: Monday- Friday, 9am-5pm We are seeking a Systems Engineer III with extensive experience in troubleshooting, systems triage, and ticket/incident support. This engineer should be capable of working both independently and collaboratively within our support team, as well as with our call center personnel and our development teams. The ideal candidate will have strong experience in problem solving and incident management, including working through a variety of backend systems and core applications for purposes of research, logs analysis, testing, results validation and troubleshooting to resolve customer-facing issues. This position will also be expected to interact with our call center and development teams on a regular basis. Additional tasks can include - improve monitoring to proactively find issues before they become major problems, documenting any defects or findings for our development teams to work towards, and anything else that helps us deliver strategic value for our clients and associates. Essential Duties and Responsibilities Pursue any assigned incidents or tickets to resolution across a variety of backend systems and applications, with an emphasis on those that are affecting our clients. Interact and collaborate with associates, internal clients and Client Platforms product owners to identify defects, resolve issues, and improve our stability and value to our customers. Collaborate with our Call Center support teams to identify trending issues affecting our clients and how best to resolve these while improving our responsiveness within established SLA. Collaborate with our Client Platforms Development Teams to identify work being done on upcoming Agile sprints and how these changes might impact Client Platforms Support with regard to customer impact. Help drive cross-functional bridge calls for Client Platforms' major incidents. Provide encouragement and technical direction to other members of the Client Platforms Support Team. Perform root-cause analysis for production incidents and help identify new features that might help mitigate such issues going forward. Improve our monitoring footprint of essential systems when incidents identify gaps in our current monitoring alerts. Stay up to date with emerging technologies, including AI-and apply tools to increase efficiency in resolving issues, adding to our support toolsets, and improving our "Mean Time To Resolution" (MTTR). Perform additional duties and attend additional training as needed for the Client Platforms Support team Qualifications Bachelor's degree (4-year college) and 5+ years of relevant experience, or equivalent combination of education and experience. Experience in incident management and problem solving is highly preferred. Strong communications skills, adaptability, and the ability to work collaboratively with associates and clients. Proven ability to operate independently and manage multiple priorities in a dynamic environment. Required Skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with ServiceNow and SalesForce (or equivalent incident management systems) High energy with a 'can do' attitude. Passion for solving complex problems. Ability to collaborate and communicate with multiple diverse teams throughout the organization. Ability to analyze, document, and communicate findings as tickets are resolved, including RCA for larger scale issues. Administration fundamentals of UNIX and Windows systems. Familiarity with technology concepts (such as cloud platforms, containers, or data-driven applications). Experience troubleshooting Web and Mobile based client applications. Ability to interact professionally with a customer in tandem with our call center if required as part of incident troubleshooting. Comfortable working in fast-paced environments, with a strong dedication to serving associates and delivering strategic value for our clients. Assist in maintaining accurate and up-to-date system documentation for Client Platforms Support. Preferred Skills: Experience with Splunk log analysis, API tools, and SOAP XML tools to use in troubleshooting as needed. Experience working with data analysis and SQL Queries as needed. Knowledge or experience with programming in modern Development languages and Cloud-native design patterns. Application Security with Single Sign On (SSO). Familiarity with DevOps best practices including DevOps tools (i.e. Jenkins, Bitbucket). Lucid Charts (or equivalent workflow/modeling tool). Atlassian Jira (or similar Agile/project tracking tool). Exposure to financial services, applications, processes, and payment networks. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -Horizon-National- Corporation/Careers/Our -Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
08/07/2026
Full time
Job Description No Sponsorship will be provided for this role. Location: On Site in Memphis, TN or Birmingham, AL Weekly Schedule: Monday- Friday, 9am-5pm We are seeking a Systems Engineer III with extensive experience in troubleshooting, systems triage, and ticket/incident support. This engineer should be capable of working both independently and collaboratively within our support team, as well as with our call center personnel and our development teams. The ideal candidate will have strong experience in problem solving and incident management, including working through a variety of backend systems and core applications for purposes of research, logs analysis, testing, results validation and troubleshooting to resolve customer-facing issues. This position will also be expected to interact with our call center and development teams on a regular basis. Additional tasks can include - improve monitoring to proactively find issues before they become major problems, documenting any defects or findings for our development teams to work towards, and anything else that helps us deliver strategic value for our clients and associates. Essential Duties and Responsibilities Pursue any assigned incidents or tickets to resolution across a variety of backend systems and applications, with an emphasis on those that are affecting our clients. Interact and collaborate with associates, internal clients and Client Platforms product owners to identify defects, resolve issues, and improve our stability and value to our customers. Collaborate with our Call Center support teams to identify trending issues affecting our clients and how best to resolve these while improving our responsiveness within established SLA. Collaborate with our Client Platforms Development Teams to identify work being done on upcoming Agile sprints and how these changes might impact Client Platforms Support with regard to customer impact. Help drive cross-functional bridge calls for Client Platforms' major incidents. Provide encouragement and technical direction to other members of the Client Platforms Support Team. Perform root-cause analysis for production incidents and help identify new features that might help mitigate such issues going forward. Improve our monitoring footprint of essential systems when incidents identify gaps in our current monitoring alerts. Stay up to date with emerging technologies, including AI-and apply tools to increase efficiency in resolving issues, adding to our support toolsets, and improving our "Mean Time To Resolution" (MTTR). Perform additional duties and attend additional training as needed for the Client Platforms Support team Qualifications Bachelor's degree (4-year college) and 5+ years of relevant experience, or equivalent combination of education and experience. Experience in incident management and problem solving is highly preferred. Strong communications skills, adaptability, and the ability to work collaboratively with associates and clients. Proven ability to operate independently and manage multiple priorities in a dynamic environment. Required Skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with ServiceNow and SalesForce (or equivalent incident management systems) High energy with a 'can do' attitude. Passion for solving complex problems. Ability to collaborate and communicate with multiple diverse teams throughout the organization. Ability to analyze, document, and communicate findings as tickets are resolved, including RCA for larger scale issues. Administration fundamentals of UNIX and Windows systems. Familiarity with technology concepts (such as cloud platforms, containers, or data-driven applications). Experience troubleshooting Web and Mobile based client applications. Ability to interact professionally with a customer in tandem with our call center if required as part of incident troubleshooting. Comfortable working in fast-paced environments, with a strong dedication to serving associates and delivering strategic value for our clients. Assist in maintaining accurate and up-to-date system documentation for Client Platforms Support. Preferred Skills: Experience with Splunk log analysis, API tools, and SOAP XML tools to use in troubleshooting as needed. Experience working with data analysis and SQL Queries as needed. Knowledge or experience with programming in modern Development languages and Cloud-native design patterns. Application Security with Single Sign On (SSO). Familiarity with DevOps best practices including DevOps tools (i.e. Jenkins, Bitbucket). Lucid Charts (or equivalent workflow/modeling tool). Atlassian Jira (or similar Agile/project tracking tool). Exposure to financial services, applications, processes, and payment networks. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -Horizon-National- Corporation/Careers/Our -Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA . The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service. You will help troubleshoot complex issues across Linux and Kubernetes environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support. Responsibilities include but are not limited to: Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs Monitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams Delivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency Work Shift - This is for a night shift 10pm-6am position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need. Minimum Qualifications: Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline Education Substitutions: Four (4) years of relevant experience may be substituted for a bachelor's degree An associate's degree and two (2) years of relevant experience may be substituted for a bachelor's degree AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years' experience CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years' experience Other relevant certifications: each may substitute 0.5 years' experience Experience in Linux system administration (command-line management, networking, and service operations) Experience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification Experience with ticketing, alerting, and incident response tools 8140 Compliance (Combination of technical degree or certifications such as CompTIA Network+ CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc) Preferred Qualifications: Experience with ServiceNow ticketing, alerting, and incident response tools Experience with ServiceNow Customer Service Management (CSM) module Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows Experience in hybrid or on-prem/cloud integrated environments Proficiency with Google Workspace or Microsoft Office collaboration tools Strong written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences Demonstrated experience and ability to prioritize, manage, and resolve multiple incidents under pressure Clearance Requirements: An active/current TS is required for this position with the ability to obtain/maintain SCI access Physical Requirements: Must be able to remain in a stationary position 50% Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
08/07/2026
Full time
MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA . The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service. You will help troubleshoot complex issues across Linux and Kubernetes environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support. Responsibilities include but are not limited to: Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs Monitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams Delivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency Work Shift - This is for a night shift 10pm-6am position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need. Minimum Qualifications: Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline Education Substitutions: Four (4) years of relevant experience may be substituted for a bachelor's degree An associate's degree and two (2) years of relevant experience may be substituted for a bachelor's degree AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years' experience CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years' experience Other relevant certifications: each may substitute 0.5 years' experience Experience in Linux system administration (command-line management, networking, and service operations) Experience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification Experience with ticketing, alerting, and incident response tools 8140 Compliance (Combination of technical degree or certifications such as CompTIA Network+ CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc) Preferred Qualifications: Experience with ServiceNow ticketing, alerting, and incident response tools Experience with ServiceNow Customer Service Management (CSM) module Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows Experience in hybrid or on-prem/cloud integrated environments Proficiency with Google Workspace or Microsoft Office collaboration tools Strong written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences Demonstrated experience and ability to prioritize, manage, and resolve multiple incidents under pressure Clearance Requirements: An active/current TS is required for this position with the ability to obtain/maintain SCI access Physical Requirements: Must be able to remain in a stationary position 50% Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
MANTECH seeks a motivated, career-oriented SOFTWARE & SYSTEMS ENGINEER to join our team supporting the Marine Corps in STAFFORD, VA. This position will ensure our technical initiatives are executed optimally utilizing modern DevSecOps, programming, and Systems Engineering principles as well as strong project management discipline to tackle operational problems by creating viable technical solutions for transition through research, development, testing & evaluation. Responsibilities include but are not limited to: Provide senior-level expertise in the research, design, and deployment of complex hardware/software solutions, leading prototyping initiatives and maintaining comprehensive architecture documentation and runbooks. Develop, review, and execute highly detailed engineering artifacts (e.g., SEPs, ICDs) and lead Systems Engineering Technical Review (SETR) milestones from preliminary design through software acceptance. Drive the assessment and integration of transformative technical capabilities across ground, air, maritime, and space platforms within both tactical and enterprise information environments. Design and execute comprehensive Test and Evaluation Strategies (TES/TEMP), conducting rigorous functional, integration, regression, and performance testing to validate system requirements. Define and support rigorous Configuration, Change, and Release Management processes (including Engineering Change Proposals) while leading multi-phase risk management assessments. Oversee operational security compliance (DISA STIGs, GPOs, ACAS), perform system monitoring and root-cause analysis, and provide expert Tier 3 troubleshooting for complex Linux-related issues. Lead coordination efforts with vendors, technical staff, and cross-functional stakeholders across multiple organizations to ensure the timely and successful delivery of capabilities. Minimum Qualifications: Bachelor's degree in engineering, computer engineering, information technology, systems engineering, or a related technical discipline with 5+ years or relevant experience. Must hold an active DoD 8570/ DoDi 8140 IAT Level III certification (e.g., CISSP). Extensive experience directing technical teams through the entire SDLC for complex enterprise or tactical operational problems, providing hands-on engineering down to the component, subcomponent, and circuit level; proven background supporting the Marine Corps Information Environment Enterprise (or similar DoD environments) while adhering to ISO/IEC/IEEE, Military (MIL-STD), and Federal (FED-STD) standards, and managing lifecycle testing (unit, integration, system, acceptance) with rigorous test standards, scripts, and plans. Proficiency designing, deploying, hardening, patching, and maintaining RHEL server infrastructures in production environments, with in-depth technical knowledge of SELinux, fapolicy, systemd, firewall configuration, kernel tuning, and performance optimization to troubleshoot complex system and application issues. Experience leveraging Red Hat Satellite, Ansible, and Automation Platform for configuration management alongside virtualization/containerization (KVM, Podman, Docker, OpenShift), CI/CD pipelines, Git, DevOps workflows, and foundational networking (TCP/IP, DNS, DHCP, routing, firewalls, VLANs), combined with hands-on expertise implementing secure protocols, PKI concepts (CA, CRLs, OCSP, key generation/lifecycle management using OpenSSL and Keytool), and RHEL identity tooling to integrate systems with IdM/FreeIPA, LDAP, Active Directory, and Multi-Factor Authentication (MFA). Self-driven analytical thinker capable of managing priorities in fast-paced environments and delivering technical briefings to senior government organizations (including Officer, Enlisted, and Civilian personnel); highly proficient with the Microsoft Family of Software and Tools (Office, Visio, SharePoint, Project) alongside development/task management capabilities like Jira and Confluence. Preferred Qualifications: Direct experience engineering systems/software in the R&D phase aligning with Technology Readiness Levels (TRL) 4 through 7; deep understanding of UAF and DoDAF artifacts, Model-Based Systems Engineering (MBSE), and lifecycle management to design secure, scalable, and redundant architectures. INCOSE CSEP/ESEP certification is highly desirable. Proven experience utilizing ITIL, ITSM, or similar maturity models within Agile Scaled Environments (SAFe); strong familiarity with Agile software coding principles and possession of professional leadership certifications such as Project Management Professional (PMP), Certified Scrum Master (CSM), or Lean Six Sigma. Familiarity with the Marine Corps Operational Test and Evaluation Activity (MCOTEA), including the MCOTEA Operational Test & Evaluation Manual (6th Edition); experience planning Field User Evaluations and Joint Service Exercise events incorporating Electronic Warfare and Intelligence collection platforms under the Risk Management Framework (RMF). Experience designing, modernizing, and maintaining hybrid cloud environments (AWS, Azure, or private cloud) with the demonstrated ability to seamlessly integrate RHEL and Windows systems with enterprise applications, middleware, and cloud services. Strong proficiency with Bash and Python scripting alongside API interactions (REST, JSON, XML) to drive system integration and automation; familiarity with foundational website development, including CSS and web server setup, configuration, and integration. Clearance Requirements: Must have current and active TS/SCI (or SCI eligible) security clearance with the ability to obtain and maintain a CI Poly. Physical Requirements: Physically capable of supporting field exercises, including lifting up to 50 lbs., traversing rugged terrain, and traveling via military tactical vehicles, ships, and aircraft. Must be able to remain in a stationary/ desk position 50% of the time, occasionally and communicate with co-workers, management, and customers, via email, phone, and/or virtual communication, which may involve clearly delivering briefings/ presentations.
08/07/2026
Full time
MANTECH seeks a motivated, career-oriented SOFTWARE & SYSTEMS ENGINEER to join our team supporting the Marine Corps in STAFFORD, VA. This position will ensure our technical initiatives are executed optimally utilizing modern DevSecOps, programming, and Systems Engineering principles as well as strong project management discipline to tackle operational problems by creating viable technical solutions for transition through research, development, testing & evaluation. Responsibilities include but are not limited to: Provide senior-level expertise in the research, design, and deployment of complex hardware/software solutions, leading prototyping initiatives and maintaining comprehensive architecture documentation and runbooks. Develop, review, and execute highly detailed engineering artifacts (e.g., SEPs, ICDs) and lead Systems Engineering Technical Review (SETR) milestones from preliminary design through software acceptance. Drive the assessment and integration of transformative technical capabilities across ground, air, maritime, and space platforms within both tactical and enterprise information environments. Design and execute comprehensive Test and Evaluation Strategies (TES/TEMP), conducting rigorous functional, integration, regression, and performance testing to validate system requirements. Define and support rigorous Configuration, Change, and Release Management processes (including Engineering Change Proposals) while leading multi-phase risk management assessments. Oversee operational security compliance (DISA STIGs, GPOs, ACAS), perform system monitoring and root-cause analysis, and provide expert Tier 3 troubleshooting for complex Linux-related issues. Lead coordination efforts with vendors, technical staff, and cross-functional stakeholders across multiple organizations to ensure the timely and successful delivery of capabilities. Minimum Qualifications: Bachelor's degree in engineering, computer engineering, information technology, systems engineering, or a related technical discipline with 5+ years or relevant experience. Must hold an active DoD 8570/ DoDi 8140 IAT Level III certification (e.g., CISSP). Extensive experience directing technical teams through the entire SDLC for complex enterprise or tactical operational problems, providing hands-on engineering down to the component, subcomponent, and circuit level; proven background supporting the Marine Corps Information Environment Enterprise (or similar DoD environments) while adhering to ISO/IEC/IEEE, Military (MIL-STD), and Federal (FED-STD) standards, and managing lifecycle testing (unit, integration, system, acceptance) with rigorous test standards, scripts, and plans. Proficiency designing, deploying, hardening, patching, and maintaining RHEL server infrastructures in production environments, with in-depth technical knowledge of SELinux, fapolicy, systemd, firewall configuration, kernel tuning, and performance optimization to troubleshoot complex system and application issues. Experience leveraging Red Hat Satellite, Ansible, and Automation Platform for configuration management alongside virtualization/containerization (KVM, Podman, Docker, OpenShift), CI/CD pipelines, Git, DevOps workflows, and foundational networking (TCP/IP, DNS, DHCP, routing, firewalls, VLANs), combined with hands-on expertise implementing secure protocols, PKI concepts (CA, CRLs, OCSP, key generation/lifecycle management using OpenSSL and Keytool), and RHEL identity tooling to integrate systems with IdM/FreeIPA, LDAP, Active Directory, and Multi-Factor Authentication (MFA). Self-driven analytical thinker capable of managing priorities in fast-paced environments and delivering technical briefings to senior government organizations (including Officer, Enlisted, and Civilian personnel); highly proficient with the Microsoft Family of Software and Tools (Office, Visio, SharePoint, Project) alongside development/task management capabilities like Jira and Confluence. Preferred Qualifications: Direct experience engineering systems/software in the R&D phase aligning with Technology Readiness Levels (TRL) 4 through 7; deep understanding of UAF and DoDAF artifacts, Model-Based Systems Engineering (MBSE), and lifecycle management to design secure, scalable, and redundant architectures. INCOSE CSEP/ESEP certification is highly desirable. Proven experience utilizing ITIL, ITSM, or similar maturity models within Agile Scaled Environments (SAFe); strong familiarity with Agile software coding principles and possession of professional leadership certifications such as Project Management Professional (PMP), Certified Scrum Master (CSM), or Lean Six Sigma. Familiarity with the Marine Corps Operational Test and Evaluation Activity (MCOTEA), including the MCOTEA Operational Test & Evaluation Manual (6th Edition); experience planning Field User Evaluations and Joint Service Exercise events incorporating Electronic Warfare and Intelligence collection platforms under the Risk Management Framework (RMF). Experience designing, modernizing, and maintaining hybrid cloud environments (AWS, Azure, or private cloud) with the demonstrated ability to seamlessly integrate RHEL and Windows systems with enterprise applications, middleware, and cloud services. Strong proficiency with Bash and Python scripting alongside API interactions (REST, JSON, XML) to drive system integration and automation; familiarity with foundational website development, including CSS and web server setup, configuration, and integration. Clearance Requirements: Must have current and active TS/SCI (or SCI eligible) security clearance with the ability to obtain and maintain a CI Poly. Physical Requirements: Physically capable of supporting field exercises, including lifting up to 50 lbs., traversing rugged terrain, and traveling via military tactical vehicles, ships, and aircraft. Must be able to remain in a stationary/ desk position 50% of the time, occasionally and communicate with co-workers, management, and customers, via email, phone, and/or virtual communication, which may involve clearly delivering briefings/ presentations.
MANTECH is seeking motivated, career and customer-oriented SharePoint Solutions Engineer to join our team in Chantilly, VA. The successful candidate will be responsible for modernizing legacy business processes and transforming them into secure, automated digital workflows within a Sentris Protected SharePoint environment to support a large enterprise IT system. This role combines business analysis, stakeholder engagement, and hands-on SharePoint configuration to deploy secure site collections, lists, and tools. Responsibilities include, but are not limited to: Evaluate, document, and modernize customer legacy organizational business processes Conducting on-site stakeholder engagements to gather functional requirements Perform gap analysis, and mapping complex manual workflows into optimized digital processes within the constraints of the Sentris Protected SharePoint environment Design, build and deploy secure sites collections, shared workspaces, automated workflows, tasks lists, and web content Configure SharePoint site collections, lists, document libraries, web content and metadata, while ensuring Sentris access controls and protections requirements are maintained Engage and coordinate with MANTECH Sentris developers and engineers to identify new applications and capabilities compatible with Sentris Protected SharePoint that may be used to increase efficiencies and modernize process implementation within the digital environment Develop user training materials and Standard Operating Procedures (SOP's) to ensure successful end-user adoption Provide weekly and monthly status reports to Program and/or Government stakeholders Minimum Qualifications: Bachelors Degree and at least 4 years of technical experience in SharePoint systems engineering, administration, or development Scripting languages: Strong background with PowerShell, C#, .NET, and JavaScript for environment customizations. Data Integration: Familiarity with SQL Server database maintenance and Microsoft Graph API configuration Must meet position and certification requirements outlined in DoD Directive 8570.01-M or 8140 for Information Assurance and computing environment certification. Secure Hybrid-Cloud or On-Premises Windows Enterprise Infrastructure experience Expertise in integrating SharePoint with other Microsoft 365 services and third-party applications Ability to create comprehensive technical documentation and user guides Preferred Qualifications: Sentris Proficiency: Hands-on experience or completion of the Sentris Enterprise Engineer Training or certification Experience in training end-users SharePoint and other systems Strong attention to detail and commitment to maintaining accurate records and documentation Ability to lead projects from planning through execution, ensuring timely delivery and quality Strong problem-solving skills and the ability to troubleshoot complex technical issues. Experience with Agile and DevOps methodologies Excellent communication and collaboration skills, capable of working with cross-functional teams Clearance Requirements: Must have a current / active TS/SCI clearance. Will need to obtain a CI Polygraph within six months. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently communicates with co-workers, management, and customers, which may involve delivering presentations
08/07/2026
Full time
MANTECH is seeking motivated, career and customer-oriented SharePoint Solutions Engineer to join our team in Chantilly, VA. The successful candidate will be responsible for modernizing legacy business processes and transforming them into secure, automated digital workflows within a Sentris Protected SharePoint environment to support a large enterprise IT system. This role combines business analysis, stakeholder engagement, and hands-on SharePoint configuration to deploy secure site collections, lists, and tools. Responsibilities include, but are not limited to: Evaluate, document, and modernize customer legacy organizational business processes Conducting on-site stakeholder engagements to gather functional requirements Perform gap analysis, and mapping complex manual workflows into optimized digital processes within the constraints of the Sentris Protected SharePoint environment Design, build and deploy secure sites collections, shared workspaces, automated workflows, tasks lists, and web content Configure SharePoint site collections, lists, document libraries, web content and metadata, while ensuring Sentris access controls and protections requirements are maintained Engage and coordinate with MANTECH Sentris developers and engineers to identify new applications and capabilities compatible with Sentris Protected SharePoint that may be used to increase efficiencies and modernize process implementation within the digital environment Develop user training materials and Standard Operating Procedures (SOP's) to ensure successful end-user adoption Provide weekly and monthly status reports to Program and/or Government stakeholders Minimum Qualifications: Bachelors Degree and at least 4 years of technical experience in SharePoint systems engineering, administration, or development Scripting languages: Strong background with PowerShell, C#, .NET, and JavaScript for environment customizations. Data Integration: Familiarity with SQL Server database maintenance and Microsoft Graph API configuration Must meet position and certification requirements outlined in DoD Directive 8570.01-M or 8140 for Information Assurance and computing environment certification. Secure Hybrid-Cloud or On-Premises Windows Enterprise Infrastructure experience Expertise in integrating SharePoint with other Microsoft 365 services and third-party applications Ability to create comprehensive technical documentation and user guides Preferred Qualifications: Sentris Proficiency: Hands-on experience or completion of the Sentris Enterprise Engineer Training or certification Experience in training end-users SharePoint and other systems Strong attention to detail and commitment to maintaining accurate records and documentation Ability to lead projects from planning through execution, ensuring timely delivery and quality Strong problem-solving skills and the ability to troubleshoot complex technical issues. Experience with Agile and DevOps methodologies Excellent communication and collaboration skills, capable of working with cross-functional teams Clearance Requirements: Must have a current / active TS/SCI clearance. Will need to obtain a CI Polygraph within six months. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently communicates with co-workers, management, and customers, which may involve delivering presentations
MANTECH seeks a motivated, career and customer-oriented Cyber Systems Engineer to join our team! This is a hybrid position with two days a week onsite in Washington, D.C. Responsibilities include but are not limited to: Advise DHS program managers on planning and executing complex IT systems engineering activities, ensuring cybersecurity and cyber resilience are integrated throughout the program lifecycle. Support a wide range of programs from new software development, modernization in place, and integration of existing software systems, and non-IT programs that contain IT elements. Evaluate IT solution architectures for alignment with industry best practices, the NIST Risk Management Framework (RMF), and DHS policies (including DHS 4300A). Develop strategic technical recommendations and risk-management strategies by conducting technology maturity assessments, technical reviews, artifact analyses, and business process evaluations. Create and provide feedback on program plans, including operational and system requirements, technology roadmaps, conceptual architecture, and transition strategies. Conduct analytical studies to evaluate solution trade spaces, including formal trade studies, cost/performance trade analyses, and feasibility analyses. Participate as a team member in conducting independent Technical Assessments of Acquisition Programs as a Cyber SME by analyzing technical artifacts, identifying sources of technical risk, and assisting the program to develop and implement risk mitigation plans. Lead and participate in cyber activities such as Cyber Table Top (CTT) Exercises, Cooperative Vulnerability and Penetration Assessments (CVPAs), and Adversarial Assessments (AAs). Interfacing with Headquarters offices to communicate program status, risks, and issues. Minimum Qualifications: A Bachelor's degree and at least 7 years experience is required. Technical and/or Cybersecurity experience, such as evaluating the cybersecurity and cyber resilience of IT programs, conducting technological maturity assessments, conducting technical reviews, managing technical risk, and developing requirements. Experience developing and evaluating solution architectures and applying policies such as NIST RMF and DHS Policy. Excellent oral and written communication skills and ability to effectively collaborate in team environments. Preferred Qualifications: Experience leading cyber exercises such as CTTs, CVPAs, and AAs. DHS and/or DoW experience. Clearance Requirements: Must have a current/active TS/SCI clearance Must be willing and able to obtain and maintain a DHS Suitability prior to starting this position. Physical Requirements: Must be able to be in a stationary position more than 50% of the time. Must be able to communicate, converse, and exchange information with peers and senior personnel. Constantly operates a computer and other office productivity machinery, such as a computer.
08/07/2026
Full time
MANTECH seeks a motivated, career and customer-oriented Cyber Systems Engineer to join our team! This is a hybrid position with two days a week onsite in Washington, D.C. Responsibilities include but are not limited to: Advise DHS program managers on planning and executing complex IT systems engineering activities, ensuring cybersecurity and cyber resilience are integrated throughout the program lifecycle. Support a wide range of programs from new software development, modernization in place, and integration of existing software systems, and non-IT programs that contain IT elements. Evaluate IT solution architectures for alignment with industry best practices, the NIST Risk Management Framework (RMF), and DHS policies (including DHS 4300A). Develop strategic technical recommendations and risk-management strategies by conducting technology maturity assessments, technical reviews, artifact analyses, and business process evaluations. Create and provide feedback on program plans, including operational and system requirements, technology roadmaps, conceptual architecture, and transition strategies. Conduct analytical studies to evaluate solution trade spaces, including formal trade studies, cost/performance trade analyses, and feasibility analyses. Participate as a team member in conducting independent Technical Assessments of Acquisition Programs as a Cyber SME by analyzing technical artifacts, identifying sources of technical risk, and assisting the program to develop and implement risk mitigation plans. Lead and participate in cyber activities such as Cyber Table Top (CTT) Exercises, Cooperative Vulnerability and Penetration Assessments (CVPAs), and Adversarial Assessments (AAs). Interfacing with Headquarters offices to communicate program status, risks, and issues. Minimum Qualifications: A Bachelor's degree and at least 7 years experience is required. Technical and/or Cybersecurity experience, such as evaluating the cybersecurity and cyber resilience of IT programs, conducting technological maturity assessments, conducting technical reviews, managing technical risk, and developing requirements. Experience developing and evaluating solution architectures and applying policies such as NIST RMF and DHS Policy. Excellent oral and written communication skills and ability to effectively collaborate in team environments. Preferred Qualifications: Experience leading cyber exercises such as CTTs, CVPAs, and AAs. DHS and/or DoW experience. Clearance Requirements: Must have a current/active TS/SCI clearance Must be willing and able to obtain and maintain a DHS Suitability prior to starting this position. Physical Requirements: Must be able to be in a stationary position more than 50% of the time. Must be able to communicate, converse, and exchange information with peers and senior personnel. Constantly operates a computer and other office productivity machinery, such as a computer.
Technical Summary: This role will be responsible for monitoring network and Web server activity for security breaches using intrusion detection techniques, performing file system management, installing and managing the Epic application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs. In addition, the role will be installing and maintaining administrative and monitoring tools necessary for high levels of availability and performance of your Epic system, assisting in the configuration and troubleshooting of integrated third party software and peripherals, applying platform and Epic upgrades and updates to production and non-production Web server components, responding to emergency and after-hours issue, writing and maintaining scripts to improve system management tasks, maintaining and testing processes related to business continuity, and participating in your change control process for all planned application and technical activities. Lastly, the individual will need to understand performance metrics, monitoring system performance, and troubleshooting issues, collaborate with various technical teams and the Epic vendor to ensure proactive support and adherence to best practices. Job Summary: In addition to the responsibilities listed below, this position is responsible for planning, designing, and building database systems that are stable, recoverable, and integrated with other available technology stacks for the purpose of efficient, secure data utilization. This includes understanding the interoperability between databases and other dependent technology stacks (performance scalability, stability, capacity planning, etc.), possessing familiarity with one dependent technology stack (e.g. windows admin, networking, storage, etc.), working with engineering teams to recommend alternate solutions, and consulting as a 2nd level technical expert on specific platforms. Some of the unique challenges this position will face include database considerations for a large, corporate enterprise and a high degree of complexity and non-uniformity. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Supports the review of team deliverables. Provides some recommendations and input on options, risks, costs, and benefits for systems designs. Collaborates with team members to develop project support plans, schedules, and assignments. Translates business and functional requirements into technical specifications that support integrated and sustainable designs for designated infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications. Serves as a liaison with business partners, Solutions, and enterprise architects to define and understand target strategies. Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Develops and modifies solutions by identifying technical solutions to business problems. Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities. Reviews and makes changes to technical specifications and documentation. Collaborates with IT teams and key business partners to troubleshoot complex systems and provides solutions, as appropriate. Evaluates existing systems to make recommendations on resources required to maintain service levels. Evaluates new service options, identifies issues and impacts, and provides recommendations on feasibility and ROI. Collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable designs. Verifies system designs adhere to company architecture standards. Drives physical architecture design for new initiatives. Leads the implementation of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services. Minimum Qualifications: Minimum three (3) years experience in the planning, design, and implementation of security solutions, including Minimum two (2) years experience in the configuration, implementation, troubleshooting, and operation of security technologies. Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement.
08/07/2026
Full time
Technical Summary: This role will be responsible for monitoring network and Web server activity for security breaches using intrusion detection techniques, performing file system management, installing and managing the Epic application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs. In addition, the role will be installing and maintaining administrative and monitoring tools necessary for high levels of availability and performance of your Epic system, assisting in the configuration and troubleshooting of integrated third party software and peripherals, applying platform and Epic upgrades and updates to production and non-production Web server components, responding to emergency and after-hours issue, writing and maintaining scripts to improve system management tasks, maintaining and testing processes related to business continuity, and participating in your change control process for all planned application and technical activities. Lastly, the individual will need to understand performance metrics, monitoring system performance, and troubleshooting issues, collaborate with various technical teams and the Epic vendor to ensure proactive support and adherence to best practices. Job Summary: In addition to the responsibilities listed below, this position is responsible for planning, designing, and building database systems that are stable, recoverable, and integrated with other available technology stacks for the purpose of efficient, secure data utilization. This includes understanding the interoperability between databases and other dependent technology stacks (performance scalability, stability, capacity planning, etc.), possessing familiarity with one dependent technology stack (e.g. windows admin, networking, storage, etc.), working with engineering teams to recommend alternate solutions, and consulting as a 2nd level technical expert on specific platforms. Some of the unique challenges this position will face include database considerations for a large, corporate enterprise and a high degree of complexity and non-uniformity. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Supports the review of team deliverables. Provides some recommendations and input on options, risks, costs, and benefits for systems designs. Collaborates with team members to develop project support plans, schedules, and assignments. Translates business and functional requirements into technical specifications that support integrated and sustainable designs for designated infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications. Serves as a liaison with business partners, Solutions, and enterprise architects to define and understand target strategies. Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Develops and modifies solutions by identifying technical solutions to business problems. Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities. Reviews and makes changes to technical specifications and documentation. Collaborates with IT teams and key business partners to troubleshoot complex systems and provides solutions, as appropriate. Evaluates existing systems to make recommendations on resources required to maintain service levels. Evaluates new service options, identifies issues and impacts, and provides recommendations on feasibility and ROI. Collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable designs. Verifies system designs adhere to company architecture standards. Drives physical architecture design for new initiatives. Leads the implementation of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services. Minimum Qualifications: Minimum three (3) years experience in the planning, design, and implementation of security solutions, including Minimum two (2) years experience in the configuration, implementation, troubleshooting, and operation of security technologies. Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement.
MANTECH seeks a motivated, career and customer-oriented Senior Systems Engineer to join our team in Chantilly, VA. This is an onsite position. Responsibilities include but are not limited to: Provide Tier III IT Systems support across enterprise technologies, including VMware vCenter, Horizon View, Site Recovery Manager, HP Blade Servers, HP SANs, HPAC Secure Printing, Active Directory, Group Policies, Certificate Services, DHCP, DNS, and Microsoft Windows Operating Systems. Diagnose and resolve complex performance, security, and technical challenges across supported infrastructure platforms. Perform requirements analysis, gathering, and integration for core system platforms while collaborating on project teams to package and deploy production releases. Author Standard Operating Procedures (SOPs) for repetitive tasks and participate in ITIL Service Lifecycle processes, including submitting Change Requests. Investigate and resolve operational issues in coordination with technical personnel, while providing mentorship and guidance to junior Systems Engineers. Support system maintenance and unplanned service outages after normal duty hours (nights and weekends) on occasion. Perform up to 10% local travel within the DC Metro area as required by program requirements. Minimum Qualifications: Bachelor's degree and 5+ years of systems engineering experience, or an Associates degree with 8 years of systems engineering experience, or a High School diploma with 11 years of systems engineering experience can be substituted for a bachelor's degree DoD 8570 IAT Level II Certification, ex., Security+ IAT Level III certification ex. SecurityX, CASP+ required within 6 months of hire DoD 8570 Computing Environment Certification required within 6 months of hire, ex., MCSA, VCP, or equivalent Experience with Microsoft Windows 2008/2012/2016/2019 Servers; Microsoft Windows 10; administering Microsoft Exchange, Active Directory, and workstation and server hardware; administering Microsoft Office 2010/2016; basic networking including DHCP/TCPIP Experience with Microsoft Windows Systems, HP SANs, or VMware products Preferred Qualifications: Microsoft Windows systems experience including DNS, Group Policy, and PKI; deploying workstation images and Thin/Zero clients; and Administering vSphere, Horizon View, data backup, and antivirus software Experience applying security best practices from DISA and/or vendors Experience using a Service Desk ticketing system, such as Remedy or ServiceNow ITIL Foundations certification Scripting experience Clearance Requirements: Must have a current or active TS/SCI and be willing and able to obtain a polygraph Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
08/07/2026
Full time
MANTECH seeks a motivated, career and customer-oriented Senior Systems Engineer to join our team in Chantilly, VA. This is an onsite position. Responsibilities include but are not limited to: Provide Tier III IT Systems support across enterprise technologies, including VMware vCenter, Horizon View, Site Recovery Manager, HP Blade Servers, HP SANs, HPAC Secure Printing, Active Directory, Group Policies, Certificate Services, DHCP, DNS, and Microsoft Windows Operating Systems. Diagnose and resolve complex performance, security, and technical challenges across supported infrastructure platforms. Perform requirements analysis, gathering, and integration for core system platforms while collaborating on project teams to package and deploy production releases. Author Standard Operating Procedures (SOPs) for repetitive tasks and participate in ITIL Service Lifecycle processes, including submitting Change Requests. Investigate and resolve operational issues in coordination with technical personnel, while providing mentorship and guidance to junior Systems Engineers. Support system maintenance and unplanned service outages after normal duty hours (nights and weekends) on occasion. Perform up to 10% local travel within the DC Metro area as required by program requirements. Minimum Qualifications: Bachelor's degree and 5+ years of systems engineering experience, or an Associates degree with 8 years of systems engineering experience, or a High School diploma with 11 years of systems engineering experience can be substituted for a bachelor's degree DoD 8570 IAT Level II Certification, ex., Security+ IAT Level III certification ex. SecurityX, CASP+ required within 6 months of hire DoD 8570 Computing Environment Certification required within 6 months of hire, ex., MCSA, VCP, or equivalent Experience with Microsoft Windows 2008/2012/2016/2019 Servers; Microsoft Windows 10; administering Microsoft Exchange, Active Directory, and workstation and server hardware; administering Microsoft Office 2010/2016; basic networking including DHCP/TCPIP Experience with Microsoft Windows Systems, HP SANs, or VMware products Preferred Qualifications: Microsoft Windows systems experience including DNS, Group Policy, and PKI; deploying workstation images and Thin/Zero clients; and Administering vSphere, Horizon View, data backup, and antivirus software Experience applying security best practices from DISA and/or vendors Experience using a Service Desk ticketing system, such as Remedy or ServiceNow ITIL Foundations certification Scripting experience Clearance Requirements: Must have a current or active TS/SCI and be willing and able to obtain a polygraph Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The System Administrator III, Health Systems (Epic MyChart) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator III, Health Systems (Epic MyChart) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
08/06/2026
Full time
Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The System Administrator III, Health Systems (Epic MyChart) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator III, Health Systems (Epic MyChart) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
