22 jobs found

Help Desk Analyst Duration: 12 months Location: Trenton, NJ (3 Days onsite) Qualifications and Skills Desired: • Microsoft Windows 10 • Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on AOC mainframe systems will be provided. • Experience using Microsoft Excel, Word and Visio • Must have good clear communication skills

Job Title: System Support Analyst- SNAP/TANF Eligibility Systems Overview / Summary We are seeking an experienced System Support Analyst to provide frontline technical support for users and ensure efficient resolution of help desk-related issues in support of the Success data conversion project. In this role, you will serve as the primary point of contact for user support, diagnose software issues, resolve inquiries involving manual data manipulation, and document incidents to support ongoing business operations. The position requires close collaboration with DHS program areas and technical staff to address business and information technology needs. You will be responsible for managing support requests received through phone, email, chat, and the JIRA ticketing system, ensuring issues are properly documented, prioritized, tracked, and escalated when necessary. Success in this role requires strong communication skills, critical-thinking abilities to identify root causes, and a structured approach to incident documentation that supports future system enhancements and continuous operational improvement. Key Responsibilities Serve as the primary point of contact for users experiencing help desk-related issues. Diagnose software problems and resolve user inquiries involving manual data manipulation. Document incidents in the JIRA ticketing system, email communications, or data log spreadsheets. Support seamless business operations for the Success data conversion project. Interact with DHS program areas and technical staff regarding business and information technology needs. Receive, document, prioritize, and track support requests from phone calls, emails, and chat portals. Identify complex or recurring issues and escalate them to supervisors or managers for resolution. Communicate effectively with users, including handling user frustration and providing clear policy resolutions. Apply critical thinking skills to diagnose root causes of issues. Document incidents thoroughly to support future system enhancements. Required Qualifications Minimum 5 years of experience with automated systems for determining benefits for: SNAP TANF SNAP Employment & Training (E&T) Experience serving as the primary point of contact for help desk support issues. Experience diagnosing software problems and resolving user inquiries. Experience managing, documenting, prioritizing, and tracking support requests. Strong verbal and written communication skills. Strong critical-thinking and problem-solving skills. Advanced experience with Windows operating systems. Intermediate experience with Windows PC hardware. Preferred Qualifications Proficiency with JIRA (documented change system). Proficiency with Windows applications. Certified Professional Business Analyst (CPBA). Intermediate experience with Mainframe operating systems. Intermediate experience with Linux operating systems. Intermediate experience with SQL Server. Intermediate experience with ADABAS. Intermediate experience with Data Quality practices What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Salary Range: $70,310- $81,300 IT Support Analyst will work as a member of a team responsible for triaging and prioritizing all service calls, walk-ins, emails, help desk tickets, and Change Requests (CR) for the F/A-18 & EA-18G Integrated Product Team (IPT) at China Lake, CA. Essential Job Functions: Provide technical support to all end users, customers, and guests within the IPT. Provide technical support for all VTC systems used throughout the IPT. Support, implement, and comply with cybersecurity requirements and controls. Perform various junior level system administrator tasks such as account creation, file share accounts, account permissions, implementing assigned CR's, desktop/application troubleshooting, deployments of IT assets, and other various tasks as assigned. Provide technical and implementation support for organizational projects and services. Coordinate activities with IT Management, other technical teams, stakeholders, and business owners. Be able to work as a team with other cross functional teams to achieve the IPT's mission. Identify and manage all Information Technology/Cybersecurity (IT/C) services, infrastructure components, and relevant documentation. Required Skills: Due to the sensitivity of customer related requirements, U.S. Citizenship is required. High school diploma plus 10 years of experience. Must be able to be granted a Secret security clearance with a T5 investigation and maintain one for the duration of employment. Teachable, positive attitude, highly motivated, problem solver and team oriented. Ability to perform, manage, and prioritize multiple related tasks in a time-sensitive environment. Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint. Effectively communicate (oral and written) with tact and professionalism. Detail-oriented with strong organizational skills. Must be able to work onsite - This position is not remote work eligible. Windows Operating System and Security+ or other certifications required to comply with DoD 8140. Must be willing and able to work after hours/weekend support for patching and maintenance as needed. Possess professionalism, courtesy, high moral character, and integrity. Desired Skills: Expertise with Atlassian products such as Jira, Service Desk, and Wiki.

About Arcticom Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. About this position: Mid Analyst in Quantico, VA The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Applicants will be notified via email or phone within ten business days regarding application status. Essential Duties & Responsibilities Participate in working groups supporting analysis, metrics, and requirements development Develop test architectures, test procedures, test briefs Contribute to Data Management and Collection Plans and analysis reports On-site data collection, reduction, and analysis Review all test reports from internal and external agencies and identify trends, deficiencies, and improvements Support the development of daily test and status reports Identify T&E associated risks and provide input for risk resolution/mitigation Required (Minimum Necessary) Qualifications Education Requirements:Bachelor's degree (or applicable work experience) Level of Experience Requirements:At least five years' experience with Ground Based Air Defense Systems Must be fluent with the Microsoft Office Suite including Word, Excel, Power Point, Teams and MS Project Must have previous direct experience testing, evaluating, and operating and/or maintaining aviation or ground command and control (C2), weapons, or information exchange systems This position requires an Active SECRET security clearance Knowledge, Skills, Abilities, and Other Characteristics Knowledge of organizational procedures and workflows - understanding how work moves through a company. Basic knowledge of relevant technologies or tools - e.g., Microsoft 365, communication platforms, or industry standard software. Knowledge of customer service practices - principles of providing quality service and managing inquiries professionally. Knowledge of data privacy and confidentiality principles - awareness of proper handling of sensitive information. Communication skills (written and verbal) - ability to convey information clearly and professionally. Time management and prioritization - balancing multiple tasks and meeting deadlines. Problem solving and critical thinking - analyzing issues and selecting appropriate solutions. Interpersonal and teamwork skills - building rapport and collaborating effectively with others. Attention to detail - producing accurate, error free work. Preferred N/A Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and telephone. The work described herein is primarily a modern office setting. CONUS Travel for this effort is estimated to be 30% of total support annually Locations may include: Yuma, AZ NSWC Crane, IN Quantico, VA Dahlgren, VA Camp Pendleton, CA White Sand Missile Range, NM Kaneohe Bay, HI Twentynine Palms, CA Charleston, SC Cherry Point, NC Iwakuni, Japan Physical Setting: Remote Schedule and Flexibility: Monday - Friday 8AM - 5PM (ET) Supervisory Responsibilities This position will not have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Overview The Mission, Should You Choose to Accept It: TeleWorld Solutions is not just another telecom company; we're architects of connection. We're on a hunt for a Telecom BI Consultant & Tableau Developer -a hybrid mind who sees the hidden patterns in the noise and transforms them into breathtaking, business-changing insights. You will be our " Tool Engineer ," the master craftsman who doesn't just build reports, but forges intuitive, powerful data experiences. You'll partner with Network Ops, Marketing, Sales, and Finance to turn complex telecom data (we're talking CDRs, network performance, customer lifecycle, churn signals) into a strategic asset that's as beautiful as it is actionable. If you dream in data layers and speak the languages of both SQL and stakeholder, this is your stage. Who We Are: The Architects of What Connects Us You find the signal in the noise of data. We build the signal itself. We are TeleWorld Solutions , and we are the strategic backbone for the world's most ambitious wireless networks. We're not just consultants; we're the engineers, designers, and problem-solvers that operators, OEMs, and tower giants trust to bring their boldest visions to life. Our playground is the invisible architecture of connection-from vast macro networks to the hyper-precise world of DAS, Small Cells, and Wi-Fi. With a legacy of hundreds of thousands of successful implementations , we help our clients navigate the entire lifecycle of their network: from the first line of a design to the final optimization, and every critical decision about performance and value in between. Why does this matter to you The complex data you will master-the CDRs, network KPIs, and customer signals-flows from the very infrastructure we design and optimize. You won't just be analyzing abstract numbers; you'll be interpreting the digital heartbeat of networks that we helped bring to life. Your insights will directly influence the next generation of those networks. Here, your work as a data storyteller is powered by deep, tangible engineering excellence. You provide the "what" and "why." We provide the "how" on a global scale. Welcome to the engine room of connection. Let's build what's next Responsibilities Responsibilities: Become Our Insight Conductor: Design and deploy actionable, decision-driving BI dashboards that illuminate paths to optimize our internal processes, enhance our service delivery, and elevate our hardware and software offerings. Master the Network's Pulse : Own the creation of our Wireless Network RAN KPI dashboards . Build the intuitive, real-time lens through which our engineering teams monitor, measure, and optimize the performance of the very networks we design. Automate Intelligence: Unleash the power of Tableau, Alteryx, SQL, and Python/R to automate complex analysis, transforming raw data streams into a wellspring of proactive, business-ready insights-freeing our minds from manual reports. Forge the Self-Service Arsenal: Be the architect of our interactive Tableau analytics ecosystem . Design dashboards so intuitive and powerful that you empower the entire organization to answer their own questions, fostering a true data-driven culture. Showcase Technical Artistry: Wield the full spectrum of Tableau's advanced toolkit -from LOD calculations and parameters to forecasting, clustering, and geospatial mapping-to craft executive-level dashboards that are both visually stunning and analytically profound. Map the Story: Create compelling map visualizations that tell the geographical story of our network performance and customer impact, turning abstract data into a spatial narrative. Champion Automated Intelligence: Develop and promote automation through scheduled reports and intelligent alerts, ensuring critical insights find their audience without delay. Engineer the Data Foundation: Write elegant , high-performance SQL queries and stored procedures to shape, blend, and prepare complex data from diverse sources, building the robust datasets that fuel all decision-making. Build the Data Pipeline: Design and optimize data pipelines using Delta Live Tables on Databricks , ensuring efficient, reliable, and scalable data movement to balance computational power with analytical agility. Be the Bridge: Partner directly with business teams across the company-from Network Ops to Finance-to translate their strategic needs into crisp technical requirements for reports, dashboards, and data products. Drive Agile Delivery: Embody agile methodologies to plan, manage, and deliver high-quality analytics products with transparency, adaptability, and speed. Own the Narrative: Track project status, manage deliverables, and provide crystal-clear, regular updates to stakeholders, ensuring everyone is aligned and informed. Showcase & Refine: Plan and lead engaging demos and product testing sessions, turning feedback into fuel for continuous improvement. Elevate the Team: Become our Tableau guru , training, mentoring, and supporting users across the company to amplify their data skills and maximize the value of our tools. Shape the Future: Support our ongoing technology evaluation and lead proof-of-concept projects, helping us stay at the bleeding edge of what's possible in data and analytics. Ready to build the intelligence layer for the networks that connect the world? Let's talk. Qualifications Your Arsenal of Expertise (What You Bring to the Forge): Non-Negotiable Credentials (Your Badges of Honor): Certification as a Tableau Desktop Specialist is your entry ticket. A Tableau Certified Data Analyst or Server Certified Associate title makes us lean in closer. A decade-plus (10+ years) of battlefield experience wielding Tableau in the corporate arena, crafting complex, mission-critical dashboards and visual narratives. Experience with Tableau Prep is a welcome addition to your toolkit. A minimum of 2 years hands-on with the power of AWS and Databricks -the cloud-scale engines for our data. At least 3 years of proven fluency in the languages of data manipulation: Spark SQL, SQL, and Python. Advanced SQL Mastery: The ability to write not just queries, but elegant, high-performance data symphonies and stored procedures is paramount. A deep, intuitive understanding of BI design and development principles -you know what makes an insight not just visible, but visceral. The "Pizazz" Factors (What Makes You Irresistible): 3+ years with Alteryx and an Alteryx Designer Expert certification? You speak the language of analytical workflow automation, and we're fluent. A mind for statistical concepts -you don't just show the "what," you intuit the "why." Experience with Agile and Scrum methodologies (certification is a shiny plus). You thrive in iterative, collaborative delivery. A telecommunications or wireless infrastructure background. You know the unique rhythm of network data, CDRs, and RAN KPIs. This isn't just data; it's the pulse of the connected world. A proven portfolio of end-to-end BI implementation and automation. You don't just build a dashboard; you own its lifecycle and impact. The mental fortitude to wrestle complex, high-volume, multi-dimensional data from disparate sources into submission, with a complete command of data quality, cleansing, and transformation. The innate curiosity to find the story -to analyze data, spot the patterns, and extract the golden, actionable business insight others miss. The Essential Human Code (How You Operate): A problem-solver's heart and an analyst's mind. You have a demonstrated track record of researching complex challenges and forging elegant solutions. A master communicator and presenter who can translate technical brilliance into strategic clarity for any audience. A project leadership mentality with excellent people skills. You have a history of defining direction, mentoring colleagues, and elevating team efficiency. Unshakeable integrity and a collaborative spirit. You have a strong work ethic and excel in a team environment where we win together. Proficiency in the Microsoft Office suite -the classic tools of the trade, wielded with expertise. The Mission Environment (Real Talk on How We Operate): This role is for the driven, the resilient, and those who find energy in intellectual challenge. You will: Collaborate Intensely: Build and maintain critical relationships within and outside the company. Your interpersonal skills are as vital as your technical ones. Embrace the Digital Workspace: Operate a keyboard and monitor in an office environment for the majority of your work. Answer the Call When Needed: Periodically work beyond a standard schedule to meet mission-critical deadlines and project cycles. Thrive Under Healthy Pressure: Perform in an environment with time-sensitive challenges, intellectual rigor, and the dynamic stresses of project ownership and high-stakes data. Travel Occasionally (approx. 20% ) to connect with customers, showcase work, or gather insights on the ground. Operate with Autonomy and Trust: Work under minimal supervision with high responsibility. Your decisions will directly impact outcomes, and you will be the guardian of confidential data central to our competitive edge. Ready to deploy your expertise on projects that matter? Let's build the intelligence layer for the networks that connect the world. Join Our Veteran-Friendly Team: Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team. TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran . click apply for full job details

AdventHealth is rolling out a major redesign of its MyChart patient portal and is expanding its Service Desk team to support an anticipated increase in patient call volume. The MyChart Service Desk Analyst will serve as the first point of contact for patients who need assistance accessing and navigating their online health portal. This role is ideal for individuals who enjoy helping others, have strong communication skills, and thrive in a customer-focused environment.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs). As the first point of contact you will support technical incidents, service requests, and access management while ensuring timely resolution, clear communication, and exceptional customer experience. This is a hybrid position, with an anticipated work schedule of approximately 60% onsite and 40% remote. The Support Center Analyst may be approved to work remotely but must be available to report onsite as business needs require. Key Responsibilities Provide Tier 1 technical support for: Desktops, laptops, printers, and peripheral devices Network connectivity and access issues User accounts Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred) Install, configure, and troubleshoot: Core software applications Hardware components Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC) Clearly communicate technical concepts to non-technical users Monitor ticket queues, prioritize workloads, and meet established SLAs Escalate unresolved issues to Tiers 2 or 3 when necessary Proactively communicate status updates and follow through to resolution Required Skills: Strong customer service and interpersonal skills Excellent verbal and written communication abilities Active listening and analytical troubleshooting skills High level of ownership and accountability Ability to multitask in a high-volume support environment Understanding of Incident, Problem, and Change Management processes Required Experience 2+ years of experience at an enterprise level: Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft Windows 11 Microsoft Office 365 SharePoint Working knowledge of: TCP/IP, DHCP, and DNS PC hardware, printers, and peripherals Experience using enterprise ticketing systems (ServiceNow preferred) Preferred Qualifications Experience with one or more of the following: Windows Operating Systems Microsoft Remote Desktop Services VPN technologies BeyondTrust Remote Support Familiarity with enterprise infrastructure and end-user computing environments Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. Education & Certifications High school diploma or equivalent (required) Bachelor's degree (preferred) Preferred certifications: HDI (CSA, SCA, DST) ITIL Foundation CompTIA A+ or Network+ MCP, MCSA, or MCSE Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

JOB TITLE: Desktop Support Analyst JOB LOCATION: St. Petersburg, FL (hybrid 11 days a month in office) Training for first week will be onsite WAGE RANGE : $28-34.50/hr. JOB NUMBER: REQUIRED EXPERIENCE: Minimum of 4+ Years of Desktop Support in Windows Environment EXPERIENCE AND SKILLS Minimum of a B.S. in Computer Science, MIS or related degree and three (3) years of related experience or an equivalent combination of education, training and experience. Five (5) years of experience in a help desk or other technical support environment highly preferred. Knowledge of the following preferred:Installing, troubleshooting and maintaining computer hardware and software. Windows 7 Operating System Microsoft Office 2010 and 2013 Computer maintenance and virus removal. Computer backup and restoration. Data network and protocols COMPETENCIES Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Analysis: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions. Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently. Applied Learning: Assimilating and applying new job-related information in a timely manner. Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Front-End Developer for a remote federal program opportunity on our team. Position Overview The Front-End Developer is responsible for designing, developing, testing, and maintaining responsive, accessible, and user-friendly web applications that comply with Federal standards and modern web development practices. This role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, UX/UI Designers, Solution Architects, Back-End Developers, and QA Engineers to deliver secure, scalable, and intuitive user interfaces that meet business, technical, and accessibility requirements. Key Responsibilities Design, develop, and maintain responsive, mobile-first web applications using modern front-end frameworks and technologies. Build user interfaces using the U.S. Web Design System (USWDS) to ensure consistency with Federal design and usability standards. Translate UI/UX designs, wireframes, and business requirements into intuitive, accessible, and high-quality user interfaces. Develop reusable UI components, templates, and front-end libraries that promote scalability and maintainability. Integrate front-end applications with RESTful APIs and back-end services. Ensure applications are fully responsive and compatible across desktop, tablet, and mobile devices. Ensure compliance with Section 508, WCAG 2.1 AA, and Federal accessibility standards. Optimize application performance, browser compatibility, and user experience. Collaborate with UX/UI designers to implement design systems, branding, and responsive layouts. Participate in Agile development activities including backlog refinement, sprint planning, code reviews, sprint demonstrations, and continuous integration. Troubleshoot and resolve UI defects, accessibility issues, and performance bottlenecks. Develop and maintain unit, integration, and end-to-end tests to ensure application quality. Document technical designs, reusable components, and development standards. Required Qualifications Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field. Minimum of 5 years of experience developing enterprise web applications. Strong proficiency with HTML5, CSS3, JavaScript, and TypeScript. Experience with React, Angular, or Vue.js. Experience implementing responsive, mobile-first web applications using modern CSS techniques such as Flexbox and CSS Grid. Experience implementing the U.S. Web Design System (USWDS) or similar enterprise design systems. Experience integrating RESTful APIs and JSON-based services. Experience developing accessible applications compliant with Section 508 and WCAG 2.1 AA. Familiarity with Git, Agile/Scrum methodologies, and modern software development practices. Preferred Qualifications Experience supporting Federal Government web applications. Experience with Bootstrap, Tailwind CSS, Material Design, or other component libraries. Experience with front-end testing frameworks such as Jest, Cypress, Playwright, or Selenium. Experience with Azure DevOps, GitHub, GitHub Actions, Jenkins, Docker, and cloud-hosted applications. Knowledge of OWASP secure coding practices and DevSecOps principles. Desired Skills React, Angular, or Vue.js HTML5, CSS3, JavaScript, TypeScript U.S. Web Design System (USWDS) Responsive and mobile-first web design RESTful APIs and JSON Section 508 and WCAG 2.1 AA accessibility Cross-browser compatibility UI component libraries and design systems Performance optimization Unit and end-to-end testing Git, CI/CD, and Agile development Strong analytical, communication, and collaboration skills Work Environment Remote or hybrid work environment based on program requirements. Clearance Requirements Ability to obtain and maintain a Public Trust clearance. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Software Test Lead for a remote federal program opportunity on our team. Position Overview The Software Test Lead is responsible for leading the Quality Assurance (QA) and testing efforts for enterprise web applications, ensuring software quality through comprehensive manual and automated testing. This role develops and executes test strategies, manages testing activities, and collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, Developers, UX/UI Designers, and stakeholders to deliver secure, reliable, accessible, and high-performing applications. The Test Lead also provides technical leadership for test automation, performance testing, accessibility compliance, and continuous quality improvement throughout the Software Development Lifecycle (SDLC). Key Responsibilities Lead the planning, design, execution, and reporting of quality assurance and testing activities throughout the SDLC. Develop and maintain Test Strategies, Test Plans, Test Cases, Test Scripts, Test Data, Traceability Matrices, and Test Summary Reports. Establish and maintain automated testing frameworks using Cypress and other modern automation tools. Design, develop, and execute automated functional, regression, integration, smoke, and end-to-end (E2E) test suites. Plan and execute performance, load, stress, endurance, and scalability testing using Apache JMeter, Locust, and other performance testing tools. Analyze performance metrics, identify bottlenecks, and provide recommendations to improve application scalability and reliability. Lead accessibility testing to ensure compliance with Section 508, WCAG 2.1 AA, and Federal accessibility requirements using automated and manual testing techniques. Validate responsive design, cross-browser compatibility, and cross-device functionality across desktop, tablet, and mobile platforms. Collaborate with Business Analysts and Product Owners to review requirements and define acceptance criteria and test scenarios. Work closely with developers to identify, reproduce, document, and resolve software defects. Integrate automated testing into CI/CD pipelines to support continuous integration and continuous delivery. Track defects, testing metrics, risks, and quality trends using Azure DevOps, Jira, or similar tools. Mentor QA engineers on testing methodologies, automation frameworks, accessibility testing, and performance engineering best practices. Participate in Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives. Ensure testing activities comply with organizational quality standards, secure software development practices, and Federal compliance requirements. Required Qualifications Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field. Minimum of 7 years of software testing and quality assurance experience. Minimum of 3 years leading QA teams or serving as a Test Lead on enterprise software projects. Strong experience designing and implementing automated testing frameworks using Cypress. Experience conducting performance and load testing using Apache JMeter, Locust, or equivalent performance testing tools. Experience testing RESTful APIs using tools such as Postman, Swagger, or REST Assured. Experience validating responsive web applications across multiple browsers and devices. Experience performing accessibility testing for Section 508 and WCAG 2.1 AA compliance. Experience working in Agile/Scrum development environments. Strong understanding of SDLC, STLC, defect lifecycle management, and software quality best practices. Preferred Qualifications Experience supporting Federal Government web applications. Experience integrating automated testing into Azure DevOps, GitHub Actions, Jenkins, or other CI/CD pipelines. Experience with Playwright, Selenium, or other automation frameworks. Experience with security testing, API testing, and database validation. Familiarity with OWASP Top 10, DevSecOps, and secure application testing. ISTQB Certified Tester, Certified Agile Tester, or equivalent QA certification. Desired Skills Test Strategy and Test Planning Manual and Automated Testing Cypress Test Automation Apache JMeter Performance Testing Locust Performance Testing API Testing (Postman, REST Assured, Swagger) Functional, Integration, Regression, Smoke, and End-to-End Testing Performance, Load, Stress, and Scalability Testing Section 508 and WCAG 2.1 AA Accessibility Testing Responsive and Cross-Browser Testing Mobile and Cross-Device Testing Defect Management and Root Cause Analysis Agile/Scrum Methodologies Work Environment Remote or hybrid work environment based on program requirements. Clearance Requirements Ability to obtain and maintain a Public Trust clearance. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Hiring: LLM Business Analyst (AI Data Annotation) Location: Remote - United States Only Employment Type: W2 Only Duration: 3-4 Weeks (Contract) Experience: 2+ Years Work Authorization: USC / H4 EAD Only Apply: We are hiring LLM Business Analysts to support cutting-edge AI initiatives by reviewing, validating, and annotating data used to train Large Language Models (LLMs). This is an excellent opportunity to contribute to innovative AI projects while working remotely. Role Overview As an LLM Business Analyst, you will evaluate, classify, label, and validate content according to detailed project guidelines. You'll help ensure the quality and accuracy of datasets used to improve advanced AI systems. Key Responsibilities Review, classify, label, and validate data based on project guidelines. Ensure consistency, accuracy, and quality across assigned tasks. Identify annotation issues, edge cases, and discrepancies. Perform quality assurance checks and provide constructive feedback. Meet productivity and quality goals while working independently in a remote environment. Required Qualifications 2+ years of experience in Data Annotation, Content Review, Quality Assurance, or related fields. Strong English reading, writing, and comprehension skills. Excellent analytical thinking and attention to detail. Ability to interpret and consistently follow project guidelines. Strong communication and problem-solving skills. Self-motivated with the ability to work independently. Desktop or laptop with a reliable internet connection. Preferred Skills Experience with AI or Machine Learning data projects. Familiarity with Large Language Models (LLMs). Experience with Google Workspace or Microsoft Office. Strong decision-making and quality review skills. Engagement Details Location: United States Only Availability: Minimum 4 hours/day, 40 hours/week with 4-hour overlap in PST. Contract Type: W2 Only Duration: 3-4 Weeks

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs). As the first point of contact you will support technical incidents, service requests, and access management while ensuring timely resolution, clear communication, and exceptional customer experience. This is a hybrid position, with an anticipated work schedule of approximately 60% onsite and 40% remote. The Support Center Analyst may be approved to work remotely but must be available to report onsite as business needs require. Key Responsibilities Provide Tier 1 technical support for: Desktops, laptops, printers, and peripheral devices Network connectivity and access issues User accounts Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred) Install, configure, and troubleshoot: Core software applications Hardware components Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC) Clearly communicate technical concepts to non-technical users Monitor ticket queues, prioritize workloads, and meet established SLAs Escalate unresolved issues to Tiers 2 or 3 when necessary Proactively communicate status updates and follow through to resolution Required Skills: Strong customer service and interpersonal skills Excellent verbal and written communication abilities Active listening and analytical troubleshooting skills High level of ownership and accountability Ability to multitask in a high-volume support environment Understanding of Incident, Problem, and Change Management processes Required Experience 2+ years of experience at an enterprise level: Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft Windows 11 Microsoft Office 365 SharePoint Working knowledge of: TCP/IP, DHCP, and DNS PC hardware, printers, and peripherals Experience using enterprise ticketing systems (ServiceNow preferred) Preferred Qualifications Experience with one or more of the following: Windows Operating Systems Microsoft Remote Desktop Services VPN technologies BeyondTrust Remote Support Familiarity with enterprise infrastructure and end-user computing environments Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. Education & Certifications High school diploma or equivalent (required) Bachelor's degree (preferred) Preferred certifications: HDI (CSA, SCA, DST) ITIL Foundation CompTIA A+ or Network+ MCP, MCSA, or MCSE Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

IT Technician I We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The Onsite IT Technician I provides basic technical support for Lennar Associates. This role involves resolving hardware and software issues, managing data systems, and supporting internal client relationships. The Onsite IT Technician I will handle routine technical problems and ensure timely and effective service. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules. Your Responsibilities on the Team Provide hardware, software, and end-user support. Support others by working on a variety of data management tasks. Help manage internal client relationships by carrying out standard requests. Follow best practice support documentation in resolving outstanding tickets. Provide basic incident resolution and escalation. Troubleshoot and resolve computer workstation issues. Enact manufacturer's warranties for equipment repair. Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details. Help different divisions prepare and coordinate project plans for the installation of technology equipment. Resolve printer and copier issues across the division. Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs. Maintain, upgrade, install, replace hardware, and software as required. Report instances of server downtime and LAN/WAN connectivity issues immediately. Perform basic troubleshooting on LAN/WAN connectivity under guidance. Provide weekly status reports summarizing activities and outstanding issues. Monitor and assist with coordinating third-party support contractors. Perform other duties as assigned by the Onsite IT Manager. Requirements Basic understanding of technology standards. Ability to perform routine work assignments. Proficient in basic troubleshooting of IT issues. Good communication and teamwork skills. Ability to recognize and escalate issues appropriately. High school diploma required or GED required; Bachelor's degree and relevant IT certifications (CompTIA A+ or equivalent) preferred. Minimum 1+ years of experience is required. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated UI/UX & Customer Experience (CX) Expert for a remote federal program opportunity. Position Overview The UI/UX & Customer Experience (CX) Expert designs intuitive, accessible, and user-centered digital experiences that enhance customer satisfaction and usability across enterprise web applications. This role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, Solution Architects, Developers, QA Engineers, and stakeholders to translate business requirements into modern, responsive, and accessible user interfaces aligned with user needs and Federal digital service standards. Key Responsibilities Lead user experience (UX) and user interface (UI) design activities throughout the product lifecycle. Conduct user research, stakeholder interviews, workshops, usability studies, and journey mapping to understand user needs and pain points. Design wireframes, mockups, interactive prototypes, user flows, and information architecture for web and mobile applications. Develop responsive, mobile-first designs that deliver a consistent user experience across desktop, tablet, and mobile devices. Design interfaces using the U.S. Web Design System (USWDS) and establish reusable design systems and component libraries. Ensure compliance with Section 508, WCAG 2.1 AA, and Federal accessibility standards. Collaborate with Business Analysts and Product Owners to translate business requirements into intuitive user experiences. Work closely with Front-End Developers to ensure accurate implementation of approved designs. Conduct usability testing, accessibility reviews, heuristic evaluations, and analyze user feedback to continuously improve application usability. Create and maintain design documentation, style guides, design specifications, and UX standards. Participate in Agile ceremonies, including backlog refinement, sprint planning, design reviews, and sprint demonstrations. Promote human-centered design and customer experience best practices across project teams. Required Qualifications Bachelor's degree in Human-Computer Interaction (HCI), Graphic Design, User Experience Design, Information Systems, Computer Science, or a related field. Minimum of 5 years of experience designing enterprise web or mobile applications. Strong experience with UX research, interaction design, information architecture, and visual design. Experience creating wireframes, prototypes, and high-fidelity UI designs using Figma, Adobe XD, Sketch, or similar design tools. Experience designing responsive, mobile-first applications. Experience implementing or designing with the U.S. Web Design System (USWDS). Strong understanding of accessibility standards, including Section 508 and WCAG 2.1 AA. Experience working within Agile software development environments. Preferred Qualifications Experience supporting Federal Government digital services. Familiarity with Human-Centered Design (HCD) and Customer Experience (CX) methodologies. Experience designing AI-enabled or data-driven applications. Knowledge of front-end technologies, including HTML, CSS, and JavaScript, to effectively collaborate with development teams. Experience using analytics and user behavior data to improve digital experiences. Desired Skills User Experience (UX) Design User Interface (UI) Design Customer Experience (CX) Human-Centered Design (HCD) User Research and Usability Testing Wireframing and Interactive Prototyping Information Architecture Design Systems and Component Libraries U.S. Web Design System (USWDS) Responsive and Mobile-First Design Section 508 and WCAG 2.1 AA Accessibility Figma, Adobe XD, Sketch, or similar tools Agile/Scrum Methodologies Strong communication, collaboration, and presentation skills Work Environment Remote or hybrid work environment based on program requirements. Clearance Requirements Ability to obtain and maintain a Public Trust clearance. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Genesis10 is currently seeking a Desktop Support & Deployment Technician for an Onsite position with a Public Sector Organization located in Minneapolis, MN. This is a 5+ month contract opportunity. Pay Rate: $21.00- $ 23.00 an hour W2 Position Overview: This role is for a hands-on, self-motivated IT technician to support end users by deploying new hardware, assisting with Windows 11 migrations, and helping to execute IT projects across various metro-area locations. The ideal candidate enjoys working independently, solving problems, and getting devices into the hands of users with minimal disruption. This is a great opportunity for someone early in their IT career looking to gain enterprise-level experience. Key Responsibilities: Imaging and deploying laptops and desktops using SCCM Installing and configuring software, including reinstallation of licensed applications on replacement devices Supporting Windows 10 to Windows 11 migrations using a combination of SCCM and Autopatch Troubleshooting login issues, driver problems, and peripheral malfunctions using tools like Dell Command Update, Windows Update, and manual driver installs Assisting customers in navigating the basics of Windows 11, SharePoint, Teams, and how to use self-service tools in ServiceNow Updating asset records in ServiceNow and helping to retire old equipment from our systems Following documented processes and offering suggestions for improvement Supporting project rollouts and refresh efforts across all locations Installing large-format displays, headless computer systems, or automation systems in airline or passenger-facing environments Partnering with the IT team and other departments to deploy standard hardware configurations Primary Requirements: 1-3 years of experience in IT support, hardware deployment, or a related role Comfortable with SCCM, Windows 10/11, and Microsoft 365 (Outlook, Teams, Excel, Word) Experience with ServiceNow or other ITSM tools for asset tracking and updates Able to work independently and manage time across multiple sites Strong communication skills for working directly with end users Valid driver's license and reliable transportation to travel between facilities Ability to lift 25-50 lbs. on occasion Sitting and standing for long periods of time Ability to work in dusty and dimly lit spaces for hours at a time Desired Skills: Experience with Windows 11 migration or refresh projects Familiarity with BrightSign, media players, or headless computer upgrades Exposure to airport systems or working in a regulated environment Knowledge of Power BI or PowerPoint Recent grads or former interns looking to grow in an enterprise IT environment are encouraged to apply Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About Arcticom, LLC Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. About this position: Business Analyst Location - Beavercreek, OH The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $100k - 140k Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities Own, prioritize, and maintain the product backlog for the Service Desk and User Access platforms. Ensure user stories are clearly defined and ready for development sprints. Act as the primary liaison between government sponsors, functional community leads, and the technical delivery team to gather requirements and communicate product vision. Create and maintain a strategic product roadmap that anticipates future enterprise needs, such as Zero Trust architecture integration and automated provisioning. Supervise day-to-day Service Desk operations and user access workflows, ensuring Service Level Agreements (SLAs) and key performance indicators are consistently met. Assist in drafting project schedules, managing resource allocations, and tracking milestones. Identify operational risks and compliance issues (e.g., unauthorized access risks, SLA breaches) and develop mitigation strategies in alignment with security protocols. Generate recurring performance reports, compile operational metrics, and brief leadership on team throughput, ticket resolution times, and access provisioning bottlenecks. Analyze and document current-state service desk and user access workflows and user onboarding/offboarding processes. Design optimized future-state process maps. Gather detailed technical and functional requirements from stakeholders for system upgrades, new user community implementation and existing user community migration. Design, build, and maintain automated reporting dashboards to track Service Desk Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and operational throughput. Analyze historical ticket data and user access requests to identify bottlenecks, forecast support demands, and recommend solutions for recurring issues. Required (Minimum Necessary) Qualifications Education Requirements: Must have a bachelor's degree or 5-10 years equivalent experience Level of Experience Requirements: Ten (10) years of USAF Logistics knowledge. Hold or have the ability to acquire a government security clearance; requires U.S. citizenship. Knowledge, Skills, Abilities, and Other Characteristics Experience in process mapping, data modeling, taxonomies, ontological models, and systems analysis required. Proficiency in data visualization tools (e.g., Tableau, Power BI, Qlik) Strong written and verbal communication skills, ability to communicate technical and business information effectively to both technical and non-technical people. Ability to understand our business, be a team player and enjoy working in a team-oriented environment. Strong problem solving/decision-making skills. Experience leading and influencing others, including senior level personnel. Process design and implementation. Demonstrated analytical skills. Strong collaboration skills. Ability to translate operational policies into technical user stories Experience managing cross-functional teams Advanced proficiency in Excel. Intermediate proficiency with Power Point, SharePoint, Power Automate. Proficient with Jira and Confluence. Strong quantitative analysis capabilities Demonstrated knowledge of Agile methodology. Demonstrated knowledge of project management discipline. Strong organizational skills. Technical document writing. Knowledge of ELMS and Air Force logistics systems Preferred Project Management certification desired, but not required Supervisory Responsibilities This position will not have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Job Description: Location: This is a hybrid role based out of our client's office in Centennial, CO. Hybrid requires onsite work Monday and Tuesday and allows for remote work Wednesday, Thursday, and Friday. JOB DESCRIPTION We are seeking a Software Developer II/III to join our team in Centennial, CO in a contract-to-hire capacity. This role is ideal for a skilled software engineer who enjoys solving complex technical challenges, modernizing legacy applications, and delivering high-quality desktop software solutions. The successful candidate will design, develop, and maintain business-critical applications using Microsoft technologies while collaborating with product owners, software developers, QA analysts, and business stakeholders. In addition to strong technical skills, this individual will be comfortable leveraging modern AI-assisted development tools to improve code quality, development efficiency, and team productivity. The role also includes mentoring team members, contributing to technical direction, and helping drive continuous improvement across our engineering practices. This team develops software used by engineers, architects, designers, and construction professionals to analyze and specify structural building solutions. This role offers the opportunity to work on challenging technical problems involving engineering calculations, geometric modeling, visualization, and software modernization. Job Responsibilities Software Engineering Delivery Design, develop, test, and maintain desktop software solutions aligned to business requirements and architectural standards. Deliver scalable, high-performance, cost-effective, and secure solutions using modern engineering practices. Participate in full SDLC activities including requirements clarification, solution design, implementation, testing, deployment, and support. Modern Engineering Practices Leverage modern development tools and practices, including AI-assisted coding tools (GitHub Copilot, LLM-based coding assistants), to improve quality, test coverage, and delivery efficiency. Help establish practical standards for responsible AI usage, including output validation, secure coding practices, and appropriate engineering oversight. Identify opportunities to improve developer productivity, documentation quality, and code maintainability through automation and AI-assisted workflows. Technical Leadership and Collaboration Provide technical guidance to peers and mentor junior developers. Conduct code reviews and enforce coding standards, testing standards, and best practices. Collaborate effectively with product owners, analysts, and business stakeholders to translate requirements into robust technical solutions. Communicate technical concepts and tradeoffs clearly to technical and non-technical audiences. Legacy Support and Modernization Support and enhance legacy applications while defining incremental modernization paths. Troubleshoot and resolve complex production issues using strong analytical and problem-solving skills. Evaluate tools, frameworks, and patterns that improve reliability, developer experience, and delivery outcomes. Participate in long-term modernization efforts that improve maintainability, security, performance, and developer productivity while preserving critical business functionality. Qualifications Education Bachelor's degree (or higher) in Computer Science, Engineering, or a related field. Experience 5+ years of relevant software development experience, or an equivalent combination of education and professional experience. Demonstrated experience delivering production-grade applications using the Microsoft technology stack. Required Qualifications Proficiency in .NET development using C#, QL Server, and Windows-based application development, with experience supporting both desktop and web-based applications. Experience with Azure DevOps for source control and CI/CD pipelines. Experience performing code reviews and enforcing coding standards and best practices. Strong troubleshooting and defect resolution skills. Strong communication (written and verbal) and interpersonal skills. Experience working in Agile development environments. Ability to manage multiple priorities and deadlines effectively. Self-starter with a growth mindset and commitment to continuous learning. Experience developing software that creates, manipulates, analyzes, or visualizes 2D or 3D geometric models. Strong mathematics background. AI-Focused Preferred Qualifications Hands-on experience using AI coding assistants in professional software development workflows. Experience integrating AI-enabled capabilities into applications (for example: summarization, extraction, search, or conversational workflows) using enterprise-approved services. Familiarity with prompt design, output evaluation, and practical safeguards for secure, responsible use of generative AI in software delivery. Experience improving engineering throughput using AI-assisted approaches to coding, testing, documentation, or debugging. Additional Preferred Qualifications Academic instruction or background in structural/civil engineering. Exposure to engineering analysis software, construction drawings, and/or layout design. Exposure to 3D graphics engines such as DirectX, OpenGL, or similar tools. Experience with C/C++ development. Pay Range: $60.00 - $65.00 per hour, depending upon experience. Health & Medical Benefits, 401K, Employee Assistance Program, and Sick Time applicable by state.

Genesis10 is currently seeking a Help Desk Support Specialist for a contract position with a Regional Financial Institution located in Dallas, TX. This role provides comprehensive end-user and network support for all software applications, hardware, and infrastructure. The specialist will be responsible for installations, upgrades, data backup and recovery procedures, and resolving technical issues in a timely manner. Responsibilities: Diagnose and resolve end user hardware and software issues in a timely and courteous manner Provide technical guidance to end users utilizing non-technical terminology Log and maintain detailed records regarding customer inquiries and related solutions Properly escalate unresolved issues to the next level of support Perform administration of Windows Server, Desktop Operating Systems (Windows 7, Windows 10), Microsoft Office, Exchange 2010 and higher, Office 365, and Photoshop Administer network switches and routers Perform data backup, recovery, and testing in a tightly controlled environment Document network and data workflow using Visio or other graphical tools Manage firewall and other security systems, remote access VPN, 2-factor authentication, IDS/IPS, and monitoring tools Support, design, and administer LAN and WAN topologies, carrier circuits, MPLS, and internet Install, configure, and manage virtual technologies including VMWare, vSphere, vCenter, and ESXi Install, configure, and maintain server, appliance, switch, and router hardware in a secure data center Assure compliance with all organizational policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations Requirements: High school diploma 1-2 years of experience in a similar role Prior experience supporting a financial institution Understanding of information security systems, policies, procedures and compliance as it applies to technology systems, employees, and third parties Proficient problem resolution and root cause analysis skills Excellent written and verbal communication skills Desired skills: Associate's or Bachelor's degree in computer science or related discipline ITIL familiarity Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Provides application support to the Cadence module and user assistance within the assigned application(s). The Epic Application Analyst is responsible for the full system cycle, whether it is a new system or an upgrade. They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to the business aspects of clinical operations and assists users to maximize the utility of the clinical system. In this role, the Epic Application Analyst serves as the liaison between the user community, IT, the Epic build team and other departments as necessary. Additionally, the Epic Application Analyst performs all design, build, optimization, and upgrade tasks for assigned module(s) and associated integrations. This position is primarily remote but must be able to travel onsite to our facilities for projects. This position is primarily remote but must be able to travel onsite to our facilities for projects. To qualify you must have: Associate or Bachelor's degree in healthcare, business management, or information systems. Experience in scheduling, registration, insurance verification and pre-authorization preferred. Proven skills in problem-solving. Strong analytical and technical skills. Exposure and general understanding of front end workflows. Working knowledge of multiple software applications, systems analysis/design, integration/design, or web applications/design. General understanding of underlying technologies: hardware, networking, Intranet, Internet, PDA, bar coding and wireless. Ability and commitment to meet deadlines and cope in a fast-paced environment. Capable of working well in a diverse, multidisciplinary team and successfully interacting with others at all levels of the organization, including remote teams. Ability to maintain a professional attitude and demeanor in both normal and pressure situations. Proficient MS Office skills. Epic proficiency/certification preferred or must obtain Epic proficiency/certification during the introductory period. Your Extraordinary Career Starts Here We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals. Our comprehensive benefits program includes, but is not limited to: Medical, dental and vision coverage Wellness program, including free screenings Healthcare and Dependent Care Spending Accounts (HSA) Retirement savings plan Life insurance Disability income protection PI578186cef20a-3272