Professional Technology Integration, Inc.
Petersburg, Virginia
Position: Technical Support Analyst (Ref: 18579) Location: Petersburg, VA USA, 23803 Salary: $36.67/hr. Duration: 4 Months 25 Days - Parttime Openings: 1 Deadline: 08/14/2026 Description: Work Arrangement: Onsite Location: Petersburg, VA We are seeking a skilled and proactive Technical Support Analyst III to join our team in Petersburg, VA. This position plays a critical role in assessing, maintaining, and supporting the organizations technology infrastructure, including hardware, software, systems, and key technical initiatives. This role begins as a 3-day per week (24 hours/week) contract position for the first three months, with the intention of transitioning into a permanent part-time position maintaining the same 24-hour weekly schedule. Key Responsibilities Technology Needs Assessment: o Evaluate organizational needs across hardware, software, systems, and upcoming technology initiatives. o Track and document active projects, operational issues, user concerns, and action items. Technical Support & Troubleshooting: o Provide tier-level technical assistance for applications, hardware, and system-related issues. o Diagnoses, troubleshooting, maintains, and repair desktop computers, peripherals, and system hardware. o Guide and coach staff through troubleshooting mobile devices, phone systems, asset inventory tools, and software application issues. Systems Maintenance & Asset Management: o Document, maintain, upgrade, or replace hardware and software systems as required. o Maintain precise and up-to-date asset inventory records. Procurement & Security Compliance: o Evaluate and recommend IT equipment purchases to meet operational requirements. o Maintain required administrative and technical security controls across software and integrated systems. User Guidance & Issue Escalation: o Advise end-users on technology solutions to support operational needs. o Communicate requirements to centralized IT operations and service desks for additional guidance. o Promptly escalate critical system outages and urgent security issues to central IT and security operations teams. Preferred Qualifications & Experience Prior experience supporting office relocations, including server room moves and telephone system setups. Prior experience initiating or supporting Electronic Health Records (EHR) system implementations. Strong communication skills with a proven track record of coaching non-technical staff through hardware and software solutions. Job Requirements Work Location: 100% Onsite in Petersburg, VA. Interview Process: In-person interview required. Job Type: Part-Time Contract to Permanent Schedule: 3 days per week (24 hours per week) Required / Desired Skills Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management Required - 1 Years General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required - 1 Years Experience leading meetings, configuring audio equipment Required - 1 Years Experience troubleshooting hardware and software-hands on or from a service desk Required - 1 Years Experience in creating professional communications to users Required - 1 Years Demonstrated success in managing and prioritizing work Required - 1 Years Must understand writing technical processes and instructions to simply processes for user. Required - 1 Years Must be able to write clear emails explaining technical issues and work toward solution and can follow up with user/district as needed Required - 1 Years Must be able to meet with staff and converse about technical resolutions needed and get as much information as possible during the meeting. Required - 1 Years Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required - 1 Years Experience working on PC Refresh projects Required - 1 Years Demonstrated knowledge policies and processes regarding PC Refresh Required - 1 Years Must demonstrate success working as a team member and collaborating to achieve objectives. Required - 1 Years Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup Required - 1 Years Excellent project management skills and ability to manage multiple priorities Required - 1 Years
Position: Technical Support Analyst (Ref: 18579) Location: Petersburg, VA USA, 23803 Salary: $36.67/hr. Duration: 4 Months 25 Days - Parttime Openings: 1 Deadline: 08/14/2026 Description: Work Arrangement: Onsite Location: Petersburg, VA We are seeking a skilled and proactive Technical Support Analyst III to join our team in Petersburg, VA. This position plays a critical role in assessing, maintaining, and supporting the organizations technology infrastructure, including hardware, software, systems, and key technical initiatives. This role begins as a 3-day per week (24 hours/week) contract position for the first three months, with the intention of transitioning into a permanent part-time position maintaining the same 24-hour weekly schedule. Key Responsibilities Technology Needs Assessment: o Evaluate organizational needs across hardware, software, systems, and upcoming technology initiatives. o Track and document active projects, operational issues, user concerns, and action items. Technical Support & Troubleshooting: o Provide tier-level technical assistance for applications, hardware, and system-related issues. o Diagnoses, troubleshooting, maintains, and repair desktop computers, peripherals, and system hardware. o Guide and coach staff through troubleshooting mobile devices, phone systems, asset inventory tools, and software application issues. Systems Maintenance & Asset Management: o Document, maintain, upgrade, or replace hardware and software systems as required. o Maintain precise and up-to-date asset inventory records. Procurement & Security Compliance: o Evaluate and recommend IT equipment purchases to meet operational requirements. o Maintain required administrative and technical security controls across software and integrated systems. User Guidance & Issue Escalation: o Advise end-users on technology solutions to support operational needs. o Communicate requirements to centralized IT operations and service desks for additional guidance. o Promptly escalate critical system outages and urgent security issues to central IT and security operations teams. Preferred Qualifications & Experience Prior experience supporting office relocations, including server room moves and telephone system setups. Prior experience initiating or supporting Electronic Health Records (EHR) system implementations. Strong communication skills with a proven track record of coaching non-technical staff through hardware and software solutions. Job Requirements Work Location: 100% Onsite in Petersburg, VA. Interview Process: In-person interview required. Job Type: Part-Time Contract to Permanent Schedule: 3 days per week (24 hours per week) Required / Desired Skills Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management Required - 1 Years General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required - 1 Years Experience leading meetings, configuring audio equipment Required - 1 Years Experience troubleshooting hardware and software-hands on or from a service desk Required - 1 Years Experience in creating professional communications to users Required - 1 Years Demonstrated success in managing and prioritizing work Required - 1 Years Must understand writing technical processes and instructions to simply processes for user. Required - 1 Years Must be able to write clear emails explaining technical issues and work toward solution and can follow up with user/district as needed Required - 1 Years Must be able to meet with staff and converse about technical resolutions needed and get as much information as possible during the meeting. Required - 1 Years Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required - 1 Years Experience working on PC Refresh projects Required - 1 Years Demonstrated knowledge policies and processes regarding PC Refresh Required - 1 Years Must demonstrate success working as a team member and collaborating to achieve objectives. Required - 1 Years Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup Required - 1 Years Excellent project management skills and ability to manage multiple priorities Required - 1 Years
Gentex Corporation
Simpson, Pennsylvania
Description: PURPOSE: We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role is responsible for managing device compliance, application deployment, Windows Autopilot, and Tier 2/3 user support across Windows, macOS, iOS, and Android platforms. KEY RESPONSBILITIES: Administer Microsoft Intune for endpoint management across multiple platforms Manage compliance policies, configuration profiles, security baselines, and app deployments Support Windows Autopilot, Windows Update for Business, and endpoint patching Troubleshoot device enrollment, sync, policy, and application issues Administer Microsoft Entra ID, Microsoft 365, and Conditional Access Support Microsoft Defender for Endpoint and Endpoint security initiatives Develop PowerShell scripts to automate endpoint administration tasks Provide Tier 2/3 support for desktops, laptops, mobile devices, and Microsoft 365 Create technical documentation and support IT projects, migrations, and upgrades DUTIES, RESPONSIBILITIES, ESSENTIAL FUNCTIONS: Administer and support Microsoft Intune, Microsoft 365, Microsoft Entra ID, and endpoint security tools across Windows, macOS, iOS, and Android devices Manage device provisioning, application deployment, compliance policies, configuration profiles, patching, and security settings Provide advanced Tier 2/3 technical support for hardware, software, mobile devices, and Microsoft 365 services Troubleshoot and resolve device, access, policy, application, and endpoint management issues Support Windows Autopilot, Windows Update for Business, Microsoft Defender for Endpoint, and related security initiatives Develop and maintain PowerShell scripts, technical documentation, and knowledge base materials Participate in system upgrades, device rollouts, migrations, and continuous improvement efforts Collaborate with IT and security teams to ensure endpoint management aligns with organizational policies and compliance requirements Requirements: EDUCATION AND/OR PROFESSIONAL LICENSE(s): Bachelor's degree in IT, Computer Science, or equivalent experience Microsoft Certified: Endpoint Administrator Associate EXPERIENCE: 3+ years of IT support or systems administration experience 2+ years of Microsoft Intune administration experience Experience with SCCM/MECM co-management Experience with Microsoft Defender XDR Familiarity with Apple Business Manager, Android Enterprise, CIS, NIST, or CMMC KNOWLEDGE, SKILLS, AND ABILITIES: To perform the job successfully, an individual should demonstrate the following competencies: Strong knowledge of Microsoft Intune, Microsoft 365, Microsoft Entra ID, Windows 10/11, Windows Autopilot, Active Directory, Group Policy, and endpoint security tools such as Microsoft Defender for Endpoint Skilled in administering endpoint management solutions, deploying applications, and managing compliance and configuration policies Skilled in troubleshooting device, application, access, and user support issues across desktop, laptop, mobile, and cloud environments Proficient in PowerShell scripting to automate endpoint administration and operational tasks Ability to provide advanced Tier 2/3 support in a timely, professional, and customer-focused manner Ability to analyze complex technical issues, identify root causes, and implement effective solutions Ability to manage multiple priorities, maintain accurate documentation, and support system upgrades, device rollouts, and security initiatives Strong written and verbal communication skills, with the ability to work effectively with technical and non-technical users PHYSICAL/MENTAL/COMMUNICATION REQUIREMENTS: Employees are occasionally required to stand; walk; sit; manual dexterity to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee may lift and/or move up to 50 lbs. Specific vision abilities required by the job may include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The individual must have a high level of comprehension, and a high level of general, verbal, written, and numerical intelligence. WORK ENVIRONMENT: Works majority of the day in a climate-controlled environment, except for or otherwise specified, performing work in the warehouse or manufacturing areas which are subject to changes in temperature and/or noise. TRAVEL: Limited travel required LOCATION: Gentex's Carbondale facility is located in Northeastern Pennsylvania in Lackawanna County. Carbondale, PA is about twenty miles north of Scranton, PA, 50 miles south of Binghamton, NY, and about 125 miles from New York City and Philadelphia. The area hosts numerous nearby state parks, nature preserves and local colleges and universities, including The University of Scranton and Marywood University. Northeast Pennsylvania is a beautiful area and offers an excellent cost of living. It is a great place to work, recreate, meet people, raise a family and live! Gentex Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard for any applicable state or federal protected class. Gentex is an E-Verify Participant. Pre-employment drug/alcohol/background screening is required. PI51bd9f05d6-
Description: PURPOSE: We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role is responsible for managing device compliance, application deployment, Windows Autopilot, and Tier 2/3 user support across Windows, macOS, iOS, and Android platforms. KEY RESPONSBILITIES: Administer Microsoft Intune for endpoint management across multiple platforms Manage compliance policies, configuration profiles, security baselines, and app deployments Support Windows Autopilot, Windows Update for Business, and endpoint patching Troubleshoot device enrollment, sync, policy, and application issues Administer Microsoft Entra ID, Microsoft 365, and Conditional Access Support Microsoft Defender for Endpoint and Endpoint security initiatives Develop PowerShell scripts to automate endpoint administration tasks Provide Tier 2/3 support for desktops, laptops, mobile devices, and Microsoft 365 Create technical documentation and support IT projects, migrations, and upgrades DUTIES, RESPONSIBILITIES, ESSENTIAL FUNCTIONS: Administer and support Microsoft Intune, Microsoft 365, Microsoft Entra ID, and endpoint security tools across Windows, macOS, iOS, and Android devices Manage device provisioning, application deployment, compliance policies, configuration profiles, patching, and security settings Provide advanced Tier 2/3 technical support for hardware, software, mobile devices, and Microsoft 365 services Troubleshoot and resolve device, access, policy, application, and endpoint management issues Support Windows Autopilot, Windows Update for Business, Microsoft Defender for Endpoint, and related security initiatives Develop and maintain PowerShell scripts, technical documentation, and knowledge base materials Participate in system upgrades, device rollouts, migrations, and continuous improvement efforts Collaborate with IT and security teams to ensure endpoint management aligns with organizational policies and compliance requirements Requirements: EDUCATION AND/OR PROFESSIONAL LICENSE(s): Bachelor's degree in IT, Computer Science, or equivalent experience Microsoft Certified: Endpoint Administrator Associate EXPERIENCE: 3+ years of IT support or systems administration experience 2+ years of Microsoft Intune administration experience Experience with SCCM/MECM co-management Experience with Microsoft Defender XDR Familiarity with Apple Business Manager, Android Enterprise, CIS, NIST, or CMMC KNOWLEDGE, SKILLS, AND ABILITIES: To perform the job successfully, an individual should demonstrate the following competencies: Strong knowledge of Microsoft Intune, Microsoft 365, Microsoft Entra ID, Windows 10/11, Windows Autopilot, Active Directory, Group Policy, and endpoint security tools such as Microsoft Defender for Endpoint Skilled in administering endpoint management solutions, deploying applications, and managing compliance and configuration policies Skilled in troubleshooting device, application, access, and user support issues across desktop, laptop, mobile, and cloud environments Proficient in PowerShell scripting to automate endpoint administration and operational tasks Ability to provide advanced Tier 2/3 support in a timely, professional, and customer-focused manner Ability to analyze complex technical issues, identify root causes, and implement effective solutions Ability to manage multiple priorities, maintain accurate documentation, and support system upgrades, device rollouts, and security initiatives Strong written and verbal communication skills, with the ability to work effectively with technical and non-technical users PHYSICAL/MENTAL/COMMUNICATION REQUIREMENTS: Employees are occasionally required to stand; walk; sit; manual dexterity to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee may lift and/or move up to 50 lbs. Specific vision abilities required by the job may include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The individual must have a high level of comprehension, and a high level of general, verbal, written, and numerical intelligence. WORK ENVIRONMENT: Works majority of the day in a climate-controlled environment, except for or otherwise specified, performing work in the warehouse or manufacturing areas which are subject to changes in temperature and/or noise. TRAVEL: Limited travel required LOCATION: Gentex's Carbondale facility is located in Northeastern Pennsylvania in Lackawanna County. Carbondale, PA is about twenty miles north of Scranton, PA, 50 miles south of Binghamton, NY, and about 125 miles from New York City and Philadelphia. The area hosts numerous nearby state parks, nature preserves and local colleges and universities, including The University of Scranton and Marywood University. Northeast Pennsylvania is a beautiful area and offers an excellent cost of living. It is a great place to work, recreate, meet people, raise a family and live! Gentex Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard for any applicable state or federal protected class. Gentex is an E-Verify Participant. Pre-employment drug/alcohol/background screening is required. PI51bd9f05d6-