Job Description Job Description About Network Doctor Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across industries such as finance, healthcare, real estate, and professional services. We pride ourselves on a culture built on teamwork, curiosity, professionalism, and personal growth - all with the mission of making IT an enabler that helps businesses work smarter, faster, and happier. At Network Doctor, you're not just a technician - you're part of a team grounded in partnership, integrity, and continuous improvement. You'll have a voice in a culture that values your curiosity and success, the satisfaction of representing a respected MSP onsite with high-profile clients, the support of a strong engineering network, and abundant opportunities for training and professional growth. About the Role We are seeking a smart, resourceful, and service-oriented L2 Support Engineer to provide advanced remote technical support for clients across the NYC Metro Area. This role is a key escalation point within our Help Desk, responsible for resolving complex issues, guiding L1 engineers, and ensuring an exceptional customer experience with every interaction. You'll spend most of your time working from our Englewood Cliffs, NJ office delivering hands-on troubleshooting, system administration, and higher-level support across a wide range of technologies. While the role is primarily focused on escalations and remote service delivery, there may be occasional opportunities to assist with onsite visits when required, reflecting the collaborative nature of working within a Managed Services Provider environment. As a member of Network Doctor's Help Desk team, you'll be supported by a full group of engineers, system specialists, and senior escalation resources, ensuring you're never on your own when tackling unfamiliar or challenging issues. This position requires professionalism, adaptability, and the ability to navigate complex technical environments with confidence and curiosity. You don't need to know everything, but you do need to know how to investigate effectively, ask the right questions, and collaborate with your team to drive successful outcomes. Key Responsibilities: Proficient at managing and maintaining: Enterprise networks and systems, including hardware Window Servers, Active Directory, GPOs, Hybrid Connectors, Conditional Access Polices Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions Microsoft IaaS PaaS and SaaS offerings (Azure, 365, Entra/Intune, MDM/MAM) Email security/filtering solutions Mac Some other technical facets, details or requirements of the position may include, but not limited to: Work in conjunction with Project Engineers to meet deadlines and client expectations. Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise. Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi. Manage Disaster Recovery and standard backup file restoration requests and support using Veeam, Azure Backup, SkyKick, Carbonite and others. Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature. Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule. Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Requirements: Strong verbal and written communication skills Substantial experience with Windows Servers Strong understanding of fundamental networking concepts (switching/routing, DNS/DHCP, RADIUS authentication, WAP management, Email security protocols) Strong experience managing and troubleshooting Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units Excellent interpersonal, customer service and problem-solving skills Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities Ability to work collaboratively within a team A Plus to Have: 4 + years technical experience relevant to the above A solid and well thought out diagnostic mindset Physical ability to lift and move heavy equipment (servers, computers, etc.) Experience working with/at MSP's Experience with RMM tools Familiarity with the ConnectWise Suite of products Proficiency in administering, configuring, maintaining and upgrading various VMware technologies Proficiency in administering, configuring, maintaining, and upgrading Citrix XenApp & XenDesktop environments Administering and configuring NAS and SAN technologies from various vendors A driver's license and vehicle of your own and the ability to travel to client locations if needed
08/04/2026
Full time
Job Description Job Description About Network Doctor Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across industries such as finance, healthcare, real estate, and professional services. We pride ourselves on a culture built on teamwork, curiosity, professionalism, and personal growth - all with the mission of making IT an enabler that helps businesses work smarter, faster, and happier. At Network Doctor, you're not just a technician - you're part of a team grounded in partnership, integrity, and continuous improvement. You'll have a voice in a culture that values your curiosity and success, the satisfaction of representing a respected MSP onsite with high-profile clients, the support of a strong engineering network, and abundant opportunities for training and professional growth. About the Role We are seeking a smart, resourceful, and service-oriented L2 Support Engineer to provide advanced remote technical support for clients across the NYC Metro Area. This role is a key escalation point within our Help Desk, responsible for resolving complex issues, guiding L1 engineers, and ensuring an exceptional customer experience with every interaction. You'll spend most of your time working from our Englewood Cliffs, NJ office delivering hands-on troubleshooting, system administration, and higher-level support across a wide range of technologies. While the role is primarily focused on escalations and remote service delivery, there may be occasional opportunities to assist with onsite visits when required, reflecting the collaborative nature of working within a Managed Services Provider environment. As a member of Network Doctor's Help Desk team, you'll be supported by a full group of engineers, system specialists, and senior escalation resources, ensuring you're never on your own when tackling unfamiliar or challenging issues. This position requires professionalism, adaptability, and the ability to navigate complex technical environments with confidence and curiosity. You don't need to know everything, but you do need to know how to investigate effectively, ask the right questions, and collaborate with your team to drive successful outcomes. Key Responsibilities: Proficient at managing and maintaining: Enterprise networks and systems, including hardware Window Servers, Active Directory, GPOs, Hybrid Connectors, Conditional Access Polices Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions Microsoft IaaS PaaS and SaaS offerings (Azure, 365, Entra/Intune, MDM/MAM) Email security/filtering solutions Mac Some other technical facets, details or requirements of the position may include, but not limited to: Work in conjunction with Project Engineers to meet deadlines and client expectations. Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise. Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi. Manage Disaster Recovery and standard backup file restoration requests and support using Veeam, Azure Backup, SkyKick, Carbonite and others. Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature. Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule. Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Requirements: Strong verbal and written communication skills Substantial experience with Windows Servers Strong understanding of fundamental networking concepts (switching/routing, DNS/DHCP, RADIUS authentication, WAP management, Email security protocols) Strong experience managing and troubleshooting Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units Excellent interpersonal, customer service and problem-solving skills Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities Ability to work collaboratively within a team A Plus to Have: 4 + years technical experience relevant to the above A solid and well thought out diagnostic mindset Physical ability to lift and move heavy equipment (servers, computers, etc.) Experience working with/at MSP's Experience with RMM tools Familiarity with the ConnectWise Suite of products Proficiency in administering, configuring, maintaining and upgrading various VMware technologies Proficiency in administering, configuring, maintaining, and upgrading Citrix XenApp & XenDesktop environments Administering and configuring NAS and SAN technologies from various vendors A driver's license and vehicle of your own and the ability to travel to client locations if needed
Job Description Job Description IT Manager IT Manager (Full-Time In-Office Operations/Technology) Location: Ogden, Utah Department: Operations Reports To: Executive Director Employment Type: Full-Time / Salaried (Exempt) Compensation Range: $90,000-$130,000+ DOE About the Role We are seeking a proactive, solutions-oriented Information Technology Manager to lead and support the technology and facility operations of our fast-growing personal injury law firm. This role is responsible for overseeing the firm's day-to-day IT infrastructure, systems, security, user support, and facility coordination while managing one in-house IT Specialist. The IT Manager will play a critical role in ensuring our attorneys, case managers, and operational teams have reliable, secure, and efficient technology systems that support a high-performance environment. This individual will oversee everything from network infrastructure and workstation deployment to user access management, VoIP systems, cybersecurity practices, vendor coordination, and office operational support. This is a hands-on leadership role for someone who enjoys both technical execution and operational problem-solving in a fast-paced professional environment. What Success Looks Like Technology issues are resolved quickly with minimal disruption to operations New employees are fully provisioned and operational on Day One Network, phone, and cloud systems remain stable, secure, and scalable Security best practices and access controls are consistently maintained Employees receive responsive, professional technical support Facility-related issues are addressed promptly with appropriate follow-through and escalation IT projects and operational improvements are implemented proactively Firm leadership has confidence in the reliability and direction of the firm's technology and office infrastructure Key Responsibilities IT Operations & Infrastructure Oversee and maintain the firm's IT infrastructure, including networks, firewalls, switches, wireless systems, file systems, and internet connectivity Manage desktop and laptop environments in a Windows-based ecosystem Maintain and support printers, peripherals, conference room technology, and office hardware Monitor system performance, uptime, backups, and security protocols Coordinate hardware procurement, inventory management, and device lifecycle planning User Support & Help Desk Oversight Supervise and support the IT Specialist in daily help desk operations Escalate and resolve complex technical issues across hardware, software, and cloud systems Ensure timely ticket response and resolution standards are maintained Develop and improve internal IT support procedures and documentation Employee Onboarding & Access Management Manage all technology onboarding and offboarding processes Configure and maintain user accounts, permissions, MFA, email access, and software provisioning Ensure secure and efficient access management across all platforms and systems Coordinate workstation setup and deployment for new hires and office moves Phones, Security & Cloud Systems Manage the firm's VoIP phone systems and vendor relationships Oversee cybersecurity practices, software patching, endpoint protection, and access controls Maintain cloud-based systems and integrations across the organization Evaluate and recommend technology improvements, software solutions, and operational efficiencies Facilities & Office Operations Support Serve as the primary point of contact for facility-related issues, maintenance requests, and office operational needs Coordinate with property management, vendors, contractors, and building services to ensure timely issue resolution Monitor and manage response times for facility-related concerns, ensuring appropriate escalation and follow-through Support office expansion projects, workstation moves, and workspace planning initiatives Assist in maintaining a safe, functional, and organized office environment Coordinate building access, security systems, and related operational infrastructure as needed Leadership & Strategic Support Supervise, mentor, and develop the IT Specialist Partner with Operations and firm leadership on technology planning, office operations, and growth initiatives Manage IT vendors, service providers, facility contacts, and external consultants Assist with office expansions, infrastructure scaling, and operational improvement projects as the firm grows Required Technical Skills & Experience Strong experience supporting Windows desktop and laptop environments Working knowledge of networking, firewalls, switches, wireless infrastructure, and VoIP systems Experience with Microsoft 365, Azure/Exchange environments, and cloud-based platforms Understanding of cybersecurity principles, endpoint protection, backups, and access controls Experience managing user provisioning, permissions, and identity management Ability to troubleshoot both hardware and software issues independently Experience supporting and scaling technology in a professional office environment preferred Preferred Systems & Platforms Experience with systems similar to the following is strongly preferred: Microsoft 365 / Exchange / Azure Airtable Dropbox Adobe ShareFile Teams / Zoom Windows environments VoIP phone systems Network/firewall administration Leadership & Soft Skills Strong problem-solving and troubleshooting ability Calm and professional under pressure Excellent communication and customer service mindset Highly organized with strong attention to detail Ability to prioritize effectively in a fast-paced environment Self-starter who proactively identifies issues and solutions Strong ownership mentality and accountability Education & Experience Bachelor's degree in Information Technology, Computer Science, or related field preferred 3-7+ years of progressive IT support, systems administration, or IT operations experience preferred Prior experience leading or mentoring team members preferred Experience in a law firm or professional services environment is a plus Schedule & Work Environment Monday-Friday In-office position based in Ogden, Utah Occasional after-hours support for outages, system updates, or urgent operational needs may be required Why Lowe Law Group? At Lowe Law Group, we are building a high-performance, growth-oriented environment focused on making a meaningful impact for our clients and team members alike. We value accountability, collaboration, innovation, and people who are eager to continuously improve. As our firm continues to grow, technology and operational infrastructure play a critical role in supporting our teams, protecting our systems, and creating operational excellence. This role offers the opportunity to help shape and scale the operational backbone of a rapidly expanding organization. Compensation details: 00 Hourly Wage PI35efed2d0e2a-6470
08/04/2026
Full time
Job Description Job Description IT Manager IT Manager (Full-Time In-Office Operations/Technology) Location: Ogden, Utah Department: Operations Reports To: Executive Director Employment Type: Full-Time / Salaried (Exempt) Compensation Range: $90,000-$130,000+ DOE About the Role We are seeking a proactive, solutions-oriented Information Technology Manager to lead and support the technology and facility operations of our fast-growing personal injury law firm. This role is responsible for overseeing the firm's day-to-day IT infrastructure, systems, security, user support, and facility coordination while managing one in-house IT Specialist. The IT Manager will play a critical role in ensuring our attorneys, case managers, and operational teams have reliable, secure, and efficient technology systems that support a high-performance environment. This individual will oversee everything from network infrastructure and workstation deployment to user access management, VoIP systems, cybersecurity practices, vendor coordination, and office operational support. This is a hands-on leadership role for someone who enjoys both technical execution and operational problem-solving in a fast-paced professional environment. What Success Looks Like Technology issues are resolved quickly with minimal disruption to operations New employees are fully provisioned and operational on Day One Network, phone, and cloud systems remain stable, secure, and scalable Security best practices and access controls are consistently maintained Employees receive responsive, professional technical support Facility-related issues are addressed promptly with appropriate follow-through and escalation IT projects and operational improvements are implemented proactively Firm leadership has confidence in the reliability and direction of the firm's technology and office infrastructure Key Responsibilities IT Operations & Infrastructure Oversee and maintain the firm's IT infrastructure, including networks, firewalls, switches, wireless systems, file systems, and internet connectivity Manage desktop and laptop environments in a Windows-based ecosystem Maintain and support printers, peripherals, conference room technology, and office hardware Monitor system performance, uptime, backups, and security protocols Coordinate hardware procurement, inventory management, and device lifecycle planning User Support & Help Desk Oversight Supervise and support the IT Specialist in daily help desk operations Escalate and resolve complex technical issues across hardware, software, and cloud systems Ensure timely ticket response and resolution standards are maintained Develop and improve internal IT support procedures and documentation Employee Onboarding & Access Management Manage all technology onboarding and offboarding processes Configure and maintain user accounts, permissions, MFA, email access, and software provisioning Ensure secure and efficient access management across all platforms and systems Coordinate workstation setup and deployment for new hires and office moves Phones, Security & Cloud Systems Manage the firm's VoIP phone systems and vendor relationships Oversee cybersecurity practices, software patching, endpoint protection, and access controls Maintain cloud-based systems and integrations across the organization Evaluate and recommend technology improvements, software solutions, and operational efficiencies Facilities & Office Operations Support Serve as the primary point of contact for facility-related issues, maintenance requests, and office operational needs Coordinate with property management, vendors, contractors, and building services to ensure timely issue resolution Monitor and manage response times for facility-related concerns, ensuring appropriate escalation and follow-through Support office expansion projects, workstation moves, and workspace planning initiatives Assist in maintaining a safe, functional, and organized office environment Coordinate building access, security systems, and related operational infrastructure as needed Leadership & Strategic Support Supervise, mentor, and develop the IT Specialist Partner with Operations and firm leadership on technology planning, office operations, and growth initiatives Manage IT vendors, service providers, facility contacts, and external consultants Assist with office expansions, infrastructure scaling, and operational improvement projects as the firm grows Required Technical Skills & Experience Strong experience supporting Windows desktop and laptop environments Working knowledge of networking, firewalls, switches, wireless infrastructure, and VoIP systems Experience with Microsoft 365, Azure/Exchange environments, and cloud-based platforms Understanding of cybersecurity principles, endpoint protection, backups, and access controls Experience managing user provisioning, permissions, and identity management Ability to troubleshoot both hardware and software issues independently Experience supporting and scaling technology in a professional office environment preferred Preferred Systems & Platforms Experience with systems similar to the following is strongly preferred: Microsoft 365 / Exchange / Azure Airtable Dropbox Adobe ShareFile Teams / Zoom Windows environments VoIP phone systems Network/firewall administration Leadership & Soft Skills Strong problem-solving and troubleshooting ability Calm and professional under pressure Excellent communication and customer service mindset Highly organized with strong attention to detail Ability to prioritize effectively in a fast-paced environment Self-starter who proactively identifies issues and solutions Strong ownership mentality and accountability Education & Experience Bachelor's degree in Information Technology, Computer Science, or related field preferred 3-7+ years of progressive IT support, systems administration, or IT operations experience preferred Prior experience leading or mentoring team members preferred Experience in a law firm or professional services environment is a plus Schedule & Work Environment Monday-Friday In-office position based in Ogden, Utah Occasional after-hours support for outages, system updates, or urgent operational needs may be required Why Lowe Law Group? At Lowe Law Group, we are building a high-performance, growth-oriented environment focused on making a meaningful impact for our clients and team members alike. We value accountability, collaboration, innovation, and people who are eager to continuously improve. As our firm continues to grow, technology and operational infrastructure play a critical role in supporting our teams, protecting our systems, and creating operational excellence. This role offers the opportunity to help shape and scale the operational backbone of a rapidly expanding organization. Compensation details: 00 Hourly Wage PI35efed2d0e2a-6470
Job Description Job Description Information Technology Specialist I - Construction Design a Plus US-NY-Albany Job ID: # of Openings: 1 Category: Information Technology LiRo-Hill Overview Looking for an IT Specialist Level 1 Business Analyst Albany, NY Come join our team! We are looking to build services and capabilities through the growth of our key asset- our staff. Ranked among the nation's top A/E firms by Engineering News-Record, LiRo-Hill provides construction management, engineering, environmental, architectural, and program management solutions. You can become part of an organization that has a strong track record and is looking to strengthen relationships and capabilities to continue being a trusted resource for our clients in the public and private sector. We are proud to be known as an "Integrated Construction, Design and Technology Solutions" firm and we have delivered on that label time and again. Recently, Global Infrastructure Solutions Inc. (GISI), the parent company of The LiRo Group and Hill International, Inc. consolidated a portion of the highly experienced staff of both LiRo and Hill in the Northeast to create a larger, more efficient, and cost-effective team to serve clients. LiRo-Hill is a 1100-person firm with offices in NYC, Long Island, Buffalo, Rochester, Boston and Metro Park, NJ. The client for this project is the NYS Office of General Services (OGS) in Albany, NY Information Technology Specialist -for Strategic Operations Responsibilities The client for this project is the NYS Office of General Services (OGS) in Albany, NY Information Technology Specialist, Level I - This position will play a key role in assisting the Business Systems Analysis Team within the Strategic Operations Division. Based at our client's site in Albany, NY, the ideal candidate is flexible and adaptable to the evolving responsibilities of the team. The IT Specialist, Level 1 will need to be innovative, forward-thinking, and able to anticipate and execute their role when new direction is given. In addition to their core Business Systems Analysis work, this role requires the ability to assist in a cross-functional capacity with the Change Management, Project Management, and Training teams. You'll act as a liaison between multiple business units to mitigate impact to operations through business change implementations. You'll request documents for system changes through a triage/governance's process while also reviewing and evaluating proposed business process changes and system changes - provide input on complexity, feasibility, and impact and make recommendations on implementation. You'll also be responsible for: • Review and document current "as-is" state of the business process or function including creating flow charts and process models • Validate requirements throughout the business analysis process • Develop business process flows (Visio), fit-gap analyses, or functional designs) solutions to improve the efficiency and effectiveness of the business processes • Prepare various reengineering artifacts including Requirements Traceability matrix, Wireframes, Target Environment Reports, As-Is System Analysis, To-Be System Recommendations, Strategic Planning and Envisioning documents • Develop plans for requirements and system design sessions, ensure that agency needs are appropriately documented, and proposed solutions are adequately vetted with all stakeholders before implementation • Document, communicate, and validate requirements throughout the system, process, or product/service development lifecycle for all changes to processes that would enable the organization to achieve its goals • Communicate business process and system requirements to system developers and program staff • Perform system research and facilitate information gathering activities • Document recurring issues to provide end-users and internal Help Desk with FAQs to assist users and minimize support requirements. Make suggestions on technology to procure and utilize in D&C business practices • Assist with implementation of new processes and roll out training and turnover of the software solution • Prepare and review test plans, scenarios, and scripts. Work with Business staff to execute User Acceptance Testing • Review and analyze business process deficiencies requiring resolution during or after implementation Independently troubleshoot issues as they arise for internal and external users • Maintain historical data reports from obsolete Project Management System • Perform business analysis activities to extract data for forecasting, key performance indicators, and provide management with data to make policy decisions Qualifications Requirements The ideal candidate is organized, takes good notes, and is able to synthesize information quickly. Minimum qualifications include: • Minimum of 4 years' experience as a business analyst - An associate's degree can substitute for 1 year of business analysis experience - A bachelor's degree can substitute for 2 years of business analysis experience • Ability to collect, analyze, and organize data for management, contributing to data-driven decision-making • Ability to carry out in-depth analysis We are committed to your success, and we invest in your growth and development to unlock your full potential. Competitive Total Compensation Package Employee- Only Stock Purchase Plan Mentoring programs Continuing Education Program Employee referral bonus Volunteer/Industry association opportunities Compensation range for this role: Min $60,000 to Max $72,000 The range provided is the salary that the Firm in good faith believes at the time of this posting is willing to pay for the advertised position. The selected candidate must be authorized to work in the United States; Visa sponsorship is not available for this role. LiRo-Hill is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, national origin, ancestry, marital status, sex, affectional or sexual orientation, gender identity or expression, or protected veteran status; and will not be discriminated against on the basis of disability. Compensation details: 0 Yearly Salary PI8d77fc0e0e37-4388
08/04/2026
Full time
Job Description Job Description Information Technology Specialist I - Construction Design a Plus US-NY-Albany Job ID: # of Openings: 1 Category: Information Technology LiRo-Hill Overview Looking for an IT Specialist Level 1 Business Analyst Albany, NY Come join our team! We are looking to build services and capabilities through the growth of our key asset- our staff. Ranked among the nation's top A/E firms by Engineering News-Record, LiRo-Hill provides construction management, engineering, environmental, architectural, and program management solutions. You can become part of an organization that has a strong track record and is looking to strengthen relationships and capabilities to continue being a trusted resource for our clients in the public and private sector. We are proud to be known as an "Integrated Construction, Design and Technology Solutions" firm and we have delivered on that label time and again. Recently, Global Infrastructure Solutions Inc. (GISI), the parent company of The LiRo Group and Hill International, Inc. consolidated a portion of the highly experienced staff of both LiRo and Hill in the Northeast to create a larger, more efficient, and cost-effective team to serve clients. LiRo-Hill is a 1100-person firm with offices in NYC, Long Island, Buffalo, Rochester, Boston and Metro Park, NJ. The client for this project is the NYS Office of General Services (OGS) in Albany, NY Information Technology Specialist -for Strategic Operations Responsibilities The client for this project is the NYS Office of General Services (OGS) in Albany, NY Information Technology Specialist, Level I - This position will play a key role in assisting the Business Systems Analysis Team within the Strategic Operations Division. Based at our client's site in Albany, NY, the ideal candidate is flexible and adaptable to the evolving responsibilities of the team. The IT Specialist, Level 1 will need to be innovative, forward-thinking, and able to anticipate and execute their role when new direction is given. In addition to their core Business Systems Analysis work, this role requires the ability to assist in a cross-functional capacity with the Change Management, Project Management, and Training teams. You'll act as a liaison between multiple business units to mitigate impact to operations through business change implementations. You'll request documents for system changes through a triage/governance's process while also reviewing and evaluating proposed business process changes and system changes - provide input on complexity, feasibility, and impact and make recommendations on implementation. You'll also be responsible for: • Review and document current "as-is" state of the business process or function including creating flow charts and process models • Validate requirements throughout the business analysis process • Develop business process flows (Visio), fit-gap analyses, or functional designs) solutions to improve the efficiency and effectiveness of the business processes • Prepare various reengineering artifacts including Requirements Traceability matrix, Wireframes, Target Environment Reports, As-Is System Analysis, To-Be System Recommendations, Strategic Planning and Envisioning documents • Develop plans for requirements and system design sessions, ensure that agency needs are appropriately documented, and proposed solutions are adequately vetted with all stakeholders before implementation • Document, communicate, and validate requirements throughout the system, process, or product/service development lifecycle for all changes to processes that would enable the organization to achieve its goals • Communicate business process and system requirements to system developers and program staff • Perform system research and facilitate information gathering activities • Document recurring issues to provide end-users and internal Help Desk with FAQs to assist users and minimize support requirements. Make suggestions on technology to procure and utilize in D&C business practices • Assist with implementation of new processes and roll out training and turnover of the software solution • Prepare and review test plans, scenarios, and scripts. Work with Business staff to execute User Acceptance Testing • Review and analyze business process deficiencies requiring resolution during or after implementation Independently troubleshoot issues as they arise for internal and external users • Maintain historical data reports from obsolete Project Management System • Perform business analysis activities to extract data for forecasting, key performance indicators, and provide management with data to make policy decisions Qualifications Requirements The ideal candidate is organized, takes good notes, and is able to synthesize information quickly. Minimum qualifications include: • Minimum of 4 years' experience as a business analyst - An associate's degree can substitute for 1 year of business analysis experience - A bachelor's degree can substitute for 2 years of business analysis experience • Ability to collect, analyze, and organize data for management, contributing to data-driven decision-making • Ability to carry out in-depth analysis We are committed to your success, and we invest in your growth and development to unlock your full potential. Competitive Total Compensation Package Employee- Only Stock Purchase Plan Mentoring programs Continuing Education Program Employee referral bonus Volunteer/Industry association opportunities Compensation range for this role: Min $60,000 to Max $72,000 The range provided is the salary that the Firm in good faith believes at the time of this posting is willing to pay for the advertised position. The selected candidate must be authorized to work in the United States; Visa sponsorship is not available for this role. LiRo-Hill is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, national origin, ancestry, marital status, sex, affectional or sexual orientation, gender identity or expression, or protected veteran status; and will not be discriminated against on the basis of disability. Compensation details: 0 Yearly Salary PI8d77fc0e0e37-4388
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Lead Specialist, Oracle SCM to join our Managed Services practice. Responsibilities: Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM) Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support and project reviews; identify, document and manage client business/ functional requirements Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support; facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, Global Trade Management experience is required Bachelor's degree from an accredited college/university in an appropriate field is required Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management; Strong configuration skills across Oracle Cloud Applications. Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance; ability to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore) Excellent written and verbal communication, facilitation, and presentation skills Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively Ability to travel as necessary depending on client and business needs Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work . Follow this link to obtain salary ranges by city outside of CA: KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
08/04/2026
Full time
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Lead Specialist, Oracle SCM to join our Managed Services practice. Responsibilities: Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM) Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support and project reviews; identify, document and manage client business/ functional requirements Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support; facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, Global Trade Management experience is required Bachelor's degree from an accredited college/university in an appropriate field is required Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management; Strong configuration skills across Oracle Cloud Applications. Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance; ability to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore) Excellent written and verbal communication, facilitation, and presentation skills Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively Ability to travel as necessary depending on client and business needs Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work . Follow this link to obtain salary ranges by city outside of CA: KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Lead Specialist, Oracle SCM to join our Managed Services practice. Responsibilities: Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM) Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support and project reviews; identify, document and manage client business/ functional requirements Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support; facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, Global Trade Management experience is required Bachelor's degree from an accredited college/university in an appropriate field is required Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management; Strong configuration skills across Oracle Cloud Applications. Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance; ability to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore) Excellent written and verbal communication, facilitation, and presentation skills Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively Ability to travel as necessary depending on client and business needs Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work . Follow this link to obtain salary ranges by city outside of CA: KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
08/04/2026
Full time
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Lead Specialist, Oracle SCM to join our Managed Services practice. Responsibilities: Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM) Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support and project reviews; identify, document and manage client business/ functional requirements Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support; facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, Global Trade Management experience is required Bachelor's degree from an accredited college/university in an appropriate field is required Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management; Strong configuration skills across Oracle Cloud Applications. Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance; ability to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore) Excellent written and verbal communication, facilitation, and presentation skills Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively Ability to travel as necessary depending on client and business needs Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work . Follow this link to obtain salary ranges by city outside of CA: KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Lead Specialist, Oracle SCM to join our Managed Services practice. Responsibilities: Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM) Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support and project reviews; identify, document and manage client business/ functional requirements Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support; facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, Global Trade Management experience is required Bachelor's degree from an accredited college/university in an appropriate field is required Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management; Strong configuration skills across Oracle Cloud Applications. Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance; ability to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore) Excellent written and verbal communication, facilitation, and presentation skills Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively Ability to travel as necessary depending on client and business needs Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work . Follow this link to obtain salary ranges by city outside of CA: KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
08/04/2026
Full time
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Lead Specialist, Oracle SCM to join our Managed Services practice. Responsibilities: Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM) Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support and project reviews; identify, document and manage client business/ functional requirements Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support; facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, Global Trade Management experience is required Bachelor's degree from an accredited college/university in an appropriate field is required Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management; Strong configuration skills across Oracle Cloud Applications. Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance; ability to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore) Excellent written and verbal communication, facilitation, and presentation skills Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively Ability to travel as necessary depending on client and business needs Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work . Follow this link to obtain salary ranges by city outside of CA: KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
MANTECH seeks a motivated, career and customer-oriented Information Technology/Assurance Specialist III to join our team in El Segundo, CA. The Information Technology/Assurance Specialist III will leverage their strong technical background and knowledge to support Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. You will provide "day-to-day" support for Collateral, Sensitive Compartmented Information (SCI), and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Establishing complex operational software configuration controls and system interfaces for assigned computer systems. Maintaining file servers, firewalls, network access, and Security Monitoring Systems while ensuring all system documentation is current. Analyzing and troubleshooting system anomalies to ensure optimum equipment performance and supporting operational tests. Reviewing, preparing, and updating AIS accreditation packages and notifying customers of changes affecting certification. Identifying AIS vulnerabilities, implementing effective countermeasures, and performing routine AIS self-inspections. Ensuring all AIS and network nodes are operated, maintained, and disposed of in strict accordance with security policies. Providing leadership, mentoring, and quality assurance for team members while managing account creations and help desk support. Must meet DoD 8570.01-M IAT Level 2 and IAM Level 1 certification requirements within 6 months of the date of hire. Minimum Qualifications: Bachelor's degree; an additional 4 years of related experience might be substituted for a degree. 6+ years of relevant SCI or SAP experience. Working knowledge of LAN/WAN technologies and data backup technologies to include communication security (COMSEC) integration. Familiarity with security policy manuals including ICDs, JAFANs, DoD Manuals, and guiding policy documents. Preferred Qualifications : Minimum 3 years of SAP-related experience is highly desired. Completed training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF). Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross-domain solutions is desired. Possession of a high degree of originality, creativity, and initiative requiring minimal supervision. Clearance Requirements: Current Top-Secret Clearance with SCI Eligibility Willingness to submit to a Counterintelligence polygraph. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations. Must be able to lift up to 50 lbs.
08/04/2026
Full time
MANTECH seeks a motivated, career and customer-oriented Information Technology/Assurance Specialist III to join our team in El Segundo, CA. The Information Technology/Assurance Specialist III will leverage their strong technical background and knowledge to support Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. You will provide "day-to-day" support for Collateral, Sensitive Compartmented Information (SCI), and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Establishing complex operational software configuration controls and system interfaces for assigned computer systems. Maintaining file servers, firewalls, network access, and Security Monitoring Systems while ensuring all system documentation is current. Analyzing and troubleshooting system anomalies to ensure optimum equipment performance and supporting operational tests. Reviewing, preparing, and updating AIS accreditation packages and notifying customers of changes affecting certification. Identifying AIS vulnerabilities, implementing effective countermeasures, and performing routine AIS self-inspections. Ensuring all AIS and network nodes are operated, maintained, and disposed of in strict accordance with security policies. Providing leadership, mentoring, and quality assurance for team members while managing account creations and help desk support. Must meet DoD 8570.01-M IAT Level 2 and IAM Level 1 certification requirements within 6 months of the date of hire. Minimum Qualifications: Bachelor's degree; an additional 4 years of related experience might be substituted for a degree. 6+ years of relevant SCI or SAP experience. Working knowledge of LAN/WAN technologies and data backup technologies to include communication security (COMSEC) integration. Familiarity with security policy manuals including ICDs, JAFANs, DoD Manuals, and guiding policy documents. Preferred Qualifications : Minimum 3 years of SAP-related experience is highly desired. Completed training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF). Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross-domain solutions is desired. Possession of a high degree of originality, creativity, and initiative requiring minimal supervision. Clearance Requirements: Current Top-Secret Clearance with SCI Eligibility Willingness to submit to a Counterintelligence polygraph. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations. Must be able to lift up to 50 lbs.
MANTECH seeks a motivated, career and customer-oriented Computer User Support Specialist to join our Air Force / Space team at NellisAFB. The Computer User Support Specialist's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract. Responsibilities include, but are not limited to: Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality. Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email. Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3). Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues. Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications. Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations. Hardware/Software Installation: Provide installation and testing of hardware and software. Minimum Qualifications: High School Diploma 2+ years direct/related experience Active / valid DoD 8140 IAT-II certification Demonstrated experience as a full-service IT support team member in a Windows AD environment. Experience working within an IT support team, contributing to and collaborating on daily support activities. Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations. Clearance Requirements: Must have a current/active TS/SCI Willingness to submit to a polygraph Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations." Must be able to regularly lift up to 50 lbs
08/04/2026
Full time
MANTECH seeks a motivated, career and customer-oriented Computer User Support Specialist to join our Air Force / Space team at NellisAFB. The Computer User Support Specialist's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract. Responsibilities include, but are not limited to: Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality. Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email. Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3). Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues. Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications. Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations. Hardware/Software Installation: Provide installation and testing of hardware and software. Minimum Qualifications: High School Diploma 2+ years direct/related experience Active / valid DoD 8140 IAT-II certification Demonstrated experience as a full-service IT support team member in a Windows AD environment. Experience working within an IT support team, contributing to and collaborating on daily support activities. Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations. Clearance Requirements: Must have a current/active TS/SCI Willingness to submit to a polygraph Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations." Must be able to regularly lift up to 50 lbs
Kaiva Tech, LLC is seeking a Federal Student Aid Quality Assurance Specialist Reports To: Program Manager Location: Remote Schedule: Monday - Friday Hours: Full-time, 40-hours/week Series/Functional Area: Program Analysis / Quality Management Classification: Non-IT, Non-Software QA FLSA Status: Hourly, Nonexempt Clearance: Public Trust Position Summary: The Federal Student Aid Quality Assurance Specialist supports Department of Education, Federal Student Aid (FSA) Ombudsman by ensuring the accuracy, consistency, and compliance of regulatory case determinations in a performance-based contract environment. This position is responsible for conducting structured quality reviews of completed case files, applying established evaluation criteria, identifying deficiencies, and providing actionable feedback to production staff and leadership. The Quality Assurance Specialist plays a critical role in maintaining contractual service level agreements, including quality and accuracy standards. This role helps mitigate financial risk by identifying trends, preventing repeat errors, and supporting continuous improvement initiatives that strengthen overall operational performance. This position does not perform software testing, application validation, system certification, or IT quality assurance activities. Essential Duties and Responsibilities: Complete and maintain required FSA Configuration Management (CM) and Root Cause Analysis (RCA) training Apply FSA-provided quality scorecards and evaluation tools to assess program operations, casework, and process execution Participate in quality calibration sessions to ensure consistency and alignment with FSA standards and evaluation criteria Prepare and deliver monthly quality assurance summaries, including trends, findings, and performance observations Analyze program and process performance data to identify systemic issues, inefficiencies, and compliance risks Conduct trend analysis, root cause analysis, and performance analysis to determine contributing factors affecting outcomes Develop evidence-based corrective and preventive action recommendations Track quality findings and support follow-up actions to improve consistency and effectiveness Partner with program leadership and stakeholders to improve operational efficiency, quality, and standardization Support continuous improvement initiatives through structured analysis, documentation, and reporting Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. Submit Monthly Status Reports on a regular basis, as required. Other duties as assigned. Knowledge and Critical Skills: Comprehensive understanding of Title IV/FSA regulatory case analysis, adjudication, or complaint resolution processes. Capacity to interpret and apply standardized evaluation tools and score cards to determine compliance with regulatory and policy guidance when assessing case accuracy. Thorough knowledge of documentation standards, audit principles and root cause analysis for regulatory determinations. Meticulous attention to detail applying data analytics, interpretation and synthesis of performance information Proven skill in identifying and documenting trends and preparing clear, concise analytical reports and summaries. Self-directed work ethic suited for an independent remote environment with high accountability. Education & Work Experience: Bachelor's degree in Business, Public Administration, Legal Studies, Finance or related field. Minimum of 4 years of progressive professional experience in Title IV/FSA regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree. Practical experience operating within formal quality assurance or audit frameworks. Hands-on experience working within a CRM or case management system (Salesforce preferred). Previous Public Trust or higher-level federal background clearance Certifications, Licenses: N/A Special Requirements: Must be a U.S citizen. Must be able to obtain and maintain Public Trust level clearance. Work Environment: Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands: To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.
08/04/2026
Full time
Kaiva Tech, LLC is seeking a Federal Student Aid Quality Assurance Specialist Reports To: Program Manager Location: Remote Schedule: Monday - Friday Hours: Full-time, 40-hours/week Series/Functional Area: Program Analysis / Quality Management Classification: Non-IT, Non-Software QA FLSA Status: Hourly, Nonexempt Clearance: Public Trust Position Summary: The Federal Student Aid Quality Assurance Specialist supports Department of Education, Federal Student Aid (FSA) Ombudsman by ensuring the accuracy, consistency, and compliance of regulatory case determinations in a performance-based contract environment. This position is responsible for conducting structured quality reviews of completed case files, applying established evaluation criteria, identifying deficiencies, and providing actionable feedback to production staff and leadership. The Quality Assurance Specialist plays a critical role in maintaining contractual service level agreements, including quality and accuracy standards. This role helps mitigate financial risk by identifying trends, preventing repeat errors, and supporting continuous improvement initiatives that strengthen overall operational performance. This position does not perform software testing, application validation, system certification, or IT quality assurance activities. Essential Duties and Responsibilities: Complete and maintain required FSA Configuration Management (CM) and Root Cause Analysis (RCA) training Apply FSA-provided quality scorecards and evaluation tools to assess program operations, casework, and process execution Participate in quality calibration sessions to ensure consistency and alignment with FSA standards and evaluation criteria Prepare and deliver monthly quality assurance summaries, including trends, findings, and performance observations Analyze program and process performance data to identify systemic issues, inefficiencies, and compliance risks Conduct trend analysis, root cause analysis, and performance analysis to determine contributing factors affecting outcomes Develop evidence-based corrective and preventive action recommendations Track quality findings and support follow-up actions to improve consistency and effectiveness Partner with program leadership and stakeholders to improve operational efficiency, quality, and standardization Support continuous improvement initiatives through structured analysis, documentation, and reporting Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. Submit Monthly Status Reports on a regular basis, as required. Other duties as assigned. Knowledge and Critical Skills: Comprehensive understanding of Title IV/FSA regulatory case analysis, adjudication, or complaint resolution processes. Capacity to interpret and apply standardized evaluation tools and score cards to determine compliance with regulatory and policy guidance when assessing case accuracy. Thorough knowledge of documentation standards, audit principles and root cause analysis for regulatory determinations. Meticulous attention to detail applying data analytics, interpretation and synthesis of performance information Proven skill in identifying and documenting trends and preparing clear, concise analytical reports and summaries. Self-directed work ethic suited for an independent remote environment with high accountability. Education & Work Experience: Bachelor's degree in Business, Public Administration, Legal Studies, Finance or related field. Minimum of 4 years of progressive professional experience in Title IV/FSA regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree. Practical experience operating within formal quality assurance or audit frameworks. Hands-on experience working within a CRM or case management system (Salesforce preferred). Previous Public Trust or higher-level federal background clearance Certifications, Licenses: N/A Special Requirements: Must be a U.S citizen. Must be able to obtain and maintain Public Trust level clearance. Work Environment: Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands: To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Specialist I s for a Full-Time position. Job Summary: The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users Essential Functions: The Help Desk Specialist's activities include but are not limited to: Provide 24x7x365 coverage for all Tier I customer-related issues. Intercept and initiate resolution of IT customer service requests via telephone, chat, or e-mail. Log service tickets for every customer interaction regardless of the mode of communication (email, phone, or chat). Troubleshoot, triage, and resolve service requests over the phone and/or via remote access. Escalate issues reported by WMATA's VIPs Report critical issues, which fall under WMATA's critical incident criteria to the designated incident management team. A non-Disclosure Agreement (NOA) required to release this criterion. Escalate to other support entities when unable to resolve within Service Level Agreement (SLA). Escalate to other support entities when an issue requires a higher level of technical skills. Ensure trouble tickets are addressed in a timely fashion in accordance with WMATA designated SLAs. Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion. Document service-related issues and proposed resolutions for inclusion in the ITCS knowledge base. Manage incidents, Problems, and Service Requests. Use standard ITSM ticket system (example CA Service Delivery ) for handling tickets. Qualifications: Education High school diploma or GED (minimum requirement) Associate degree in IT, Computer Science, or related field (preferred but not required) Technical Skills Basic understanding of computer hardware (e.g., desktops, laptops, peripherals) Familiarity with operating systems Windows (most common) Understanding of troubleshooting steps, including: Software installation / uninstallation Password resets Network connectivity issues Printer issues Knowledge of common applications, such as: Microsoft 365 (Outlook, Word, Teams, OneDrive) Web browsers VPN clients Customer Service Skills Strong communication skills Ability to explain technical issues in simple, clear language Patience and professionalism Experience in customer service (retail, call center, etc.) is often acceptable if no IT experience Soft Skills Problem-solving mindset Attention to detail Ability to follow standard operating procedures (SOPs) Organizational skills and ability to document tickets clearly Experience 0-1 year of IT + basic technical competency Preferred Qualifications: Certifications (Often Preferred, Not Required) CompTIA A+ - the most recognized entry level IT certification CompTIA IT Fundamentals (ITF+) - great for beginners Microsoft 365 Certified: Fundamentals - helpful for MS-based environments HDI Customer Service Representative - customer support-specific credential Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
08/04/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Specialist I s for a Full-Time position. Job Summary: The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users Essential Functions: The Help Desk Specialist's activities include but are not limited to: Provide 24x7x365 coverage for all Tier I customer-related issues. Intercept and initiate resolution of IT customer service requests via telephone, chat, or e-mail. Log service tickets for every customer interaction regardless of the mode of communication (email, phone, or chat). Troubleshoot, triage, and resolve service requests over the phone and/or via remote access. Escalate issues reported by WMATA's VIPs Report critical issues, which fall under WMATA's critical incident criteria to the designated incident management team. A non-Disclosure Agreement (NOA) required to release this criterion. Escalate to other support entities when unable to resolve within Service Level Agreement (SLA). Escalate to other support entities when an issue requires a higher level of technical skills. Ensure trouble tickets are addressed in a timely fashion in accordance with WMATA designated SLAs. Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion. Document service-related issues and proposed resolutions for inclusion in the ITCS knowledge base. Manage incidents, Problems, and Service Requests. Use standard ITSM ticket system (example CA Service Delivery ) for handling tickets. Qualifications: Education High school diploma or GED (minimum requirement) Associate degree in IT, Computer Science, or related field (preferred but not required) Technical Skills Basic understanding of computer hardware (e.g., desktops, laptops, peripherals) Familiarity with operating systems Windows (most common) Understanding of troubleshooting steps, including: Software installation / uninstallation Password resets Network connectivity issues Printer issues Knowledge of common applications, such as: Microsoft 365 (Outlook, Word, Teams, OneDrive) Web browsers VPN clients Customer Service Skills Strong communication skills Ability to explain technical issues in simple, clear language Patience and professionalism Experience in customer service (retail, call center, etc.) is often acceptable if no IT experience Soft Skills Problem-solving mindset Attention to detail Ability to follow standard operating procedures (SOPs) Organizational skills and ability to document tickets clearly Experience 0-1 year of IT + basic technical competency Preferred Qualifications: Certifications (Often Preferred, Not Required) CompTIA A+ - the most recognized entry level IT certification CompTIA IT Fundamentals (ITF+) - great for beginners Microsoft 365 Certified: Fundamentals - helpful for MS-based environments HDI Customer Service Representative - customer support-specific credential Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Junior IT Support Position Summary Sunrise Telecom is seeking a dependable and detail-oriented Junior IT Support Specialist to provide first-level technical support to employees and assist with the day-to-day management of company devices and user accounts. This is an entry-level position that does not require previous IT experience. The ideal candidate is organized, enjoys helping others, learns new software quickly, and has excellent typing and computer skills. Most technical procedures are documented, and training will be provided. Essential Responsibilities Device Management Order, receive, and ship company laptops, tablets, and other equipment. Prepare and configure devices for new employees using established procedures. Maintain accurate inventory of company technology assets. Coordinate device replacements, repairs, and returns. Assist with iPad setup and tracking. End User Support Provide first-level support for basic computer and technology issues. Assist employees with password resets, Multi-Factor Authentication (MFA), Outlook, Microsoft 365, Wi-Fi, and VPN access. Help troubleshoot common login and workstation issues. Escalate technical issues that require advanced support. User Account Administration Create, update, and disable user accounts. Reset passwords and Multi-Factor Authentication. Add and remove users from security and distribution groups. Assist with employee onboarding and offboarding tasks. Administrative & Documentation Maintain accurate records of devices and user accounts. Update inventory spreadsheets and internal documentation. Review basic authentication logs to identify common user issues. Follow established IT procedures and document completed work. Communicate professionally with employees while providing support. Minimum Qualifications High school diploma or equivalent. Typing speed of 60-70 words per minute. Strong computer skills and the ability to quickly learn new software. Excellent attention to detail and organizational skills. Strong written and verbal communication skills. Ability to multitask and manage priorities in a fast-paced environment. Reliable, dependable, and able to follow established processes. Customer service experience is preferred but not required. Preferred Qualifications Basic familiarity with Microsoft Office or Microsoft 365. Experience using Windows computers. Previous experience in an office, administrative, customer service, or helpdesk environment is a plus but not required.
08/04/2026
Full time
Junior IT Support Position Summary Sunrise Telecom is seeking a dependable and detail-oriented Junior IT Support Specialist to provide first-level technical support to employees and assist with the day-to-day management of company devices and user accounts. This is an entry-level position that does not require previous IT experience. The ideal candidate is organized, enjoys helping others, learns new software quickly, and has excellent typing and computer skills. Most technical procedures are documented, and training will be provided. Essential Responsibilities Device Management Order, receive, and ship company laptops, tablets, and other equipment. Prepare and configure devices for new employees using established procedures. Maintain accurate inventory of company technology assets. Coordinate device replacements, repairs, and returns. Assist with iPad setup and tracking. End User Support Provide first-level support for basic computer and technology issues. Assist employees with password resets, Multi-Factor Authentication (MFA), Outlook, Microsoft 365, Wi-Fi, and VPN access. Help troubleshoot common login and workstation issues. Escalate technical issues that require advanced support. User Account Administration Create, update, and disable user accounts. Reset passwords and Multi-Factor Authentication. Add and remove users from security and distribution groups. Assist with employee onboarding and offboarding tasks. Administrative & Documentation Maintain accurate records of devices and user accounts. Update inventory spreadsheets and internal documentation. Review basic authentication logs to identify common user issues. Follow established IT procedures and document completed work. Communicate professionally with employees while providing support. Minimum Qualifications High school diploma or equivalent. Typing speed of 60-70 words per minute. Strong computer skills and the ability to quickly learn new software. Excellent attention to detail and organizational skills. Strong written and verbal communication skills. Ability to multitask and manage priorities in a fast-paced environment. Reliable, dependable, and able to follow established processes. Customer service experience is preferred but not required. Preferred Qualifications Basic familiarity with Microsoft Office or Microsoft 365. Experience using Windows computers. Previous experience in an office, administrative, customer service, or helpdesk environment is a plus but not required.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user productivity tools and collaboration platforms. Key Responsibilities Provide desktop and application support for enterprise users Troubleshoot Microsoft 365, Google Workspace, and browser-based tools Manage AD accounts and permissions Support laptop/desktop imaging, reimaging, and deployments Diagnose LAN/WAN connectivity issues Provide printer and peripheral support Support mobile devices (iOS/Android) and MDM enrollment Maintain documentation and knowledge base Required Qualifications 2+ years of Help Desk / IT Support experience Strong knowledge of Microsoft 365 and Windows environments Experience with remote support tools and ticketing systems Preferred Experience in enterprise/government environments ITIL certification Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
08/04/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user productivity tools and collaboration platforms. Key Responsibilities Provide desktop and application support for enterprise users Troubleshoot Microsoft 365, Google Workspace, and browser-based tools Manage AD accounts and permissions Support laptop/desktop imaging, reimaging, and deployments Diagnose LAN/WAN connectivity issues Provide printer and peripheral support Support mobile devices (iOS/Android) and MDM enrollment Maintain documentation and knowledge base Required Qualifications 2+ years of Help Desk / IT Support experience Strong knowledge of Microsoft 365 and Windows environments Experience with remote support tools and ticketing systems Preferred Experience in enterprise/government environments ITIL certification Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Genesis10 is currently seeking a Help Desk Support Specialist for a contract position with a Regional Financial Institution located in Dallas, TX. This role provides comprehensive end-user and network support for all software applications, hardware, and infrastructure. The specialist will be responsible for installations, upgrades, data backup and recovery procedures, and resolving technical issues in a timely manner. Responsibilities: Diagnose and resolve end user hardware and software issues in a timely and courteous manner Provide technical guidance to end users utilizing non-technical terminology Log and maintain detailed records regarding customer inquiries and related solutions Properly escalate unresolved issues to the next level of support Perform administration of Windows Server, Desktop Operating Systems (Windows 7, Windows 10), Microsoft Office, Exchange 2010 and higher, Office 365, and Photoshop Administer network switches and routers Perform data backup, recovery, and testing in a tightly controlled environment Document network and data workflow using Visio or other graphical tools Manage firewall and other security systems, remote access VPN, 2-factor authentication, IDS/IPS, and monitoring tools Support, design, and administer LAN and WAN topologies, carrier circuits, MPLS, and internet Install, configure, and manage virtual technologies including VMWare, vSphere, vCenter, and ESXi Install, configure, and maintain server, appliance, switch, and router hardware in a secure data center Assure compliance with all organizational policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations Requirements: High school diploma 1-2 years of experience in a similar role Prior experience supporting a financial institution Understanding of information security systems, policies, procedures and compliance as it applies to technology systems, employees, and third parties Proficient problem resolution and root cause analysis skills Excellent written and verbal communication skills Desired skills: Associate's or Bachelor's degree in computer science or related discipline ITIL familiarity Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/04/2026
Full time
Genesis10 is currently seeking a Help Desk Support Specialist for a contract position with a Regional Financial Institution located in Dallas, TX. This role provides comprehensive end-user and network support for all software applications, hardware, and infrastructure. The specialist will be responsible for installations, upgrades, data backup and recovery procedures, and resolving technical issues in a timely manner. Responsibilities: Diagnose and resolve end user hardware and software issues in a timely and courteous manner Provide technical guidance to end users utilizing non-technical terminology Log and maintain detailed records regarding customer inquiries and related solutions Properly escalate unresolved issues to the next level of support Perform administration of Windows Server, Desktop Operating Systems (Windows 7, Windows 10), Microsoft Office, Exchange 2010 and higher, Office 365, and Photoshop Administer network switches and routers Perform data backup, recovery, and testing in a tightly controlled environment Document network and data workflow using Visio or other graphical tools Manage firewall and other security systems, remote access VPN, 2-factor authentication, IDS/IPS, and monitoring tools Support, design, and administer LAN and WAN topologies, carrier circuits, MPLS, and internet Install, configure, and manage virtual technologies including VMWare, vSphere, vCenter, and ESXi Install, configure, and maintain server, appliance, switch, and router hardware in a secure data center Assure compliance with all organizational policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations Requirements: High school diploma 1-2 years of experience in a similar role Prior experience supporting a financial institution Understanding of information security systems, policies, procedures and compliance as it applies to technology systems, employees, and third parties Proficient problem resolution and root cause analysis skills Excellent written and verbal communication skills Desired skills: Associate's or Bachelor's degree in computer science or related discipline ITIL familiarity Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Enterprise Applications Training Specialist Lewisville, TX Onsite 12+ Month Contract iSphere is looking for an Enterprise Applications Training Specialist who believes the best training doesn't end with, "Any questions?" It ends with people actually feeling confident enough to use the software. This role is a great fit for someone who enjoys teaching just as much as they enjoy technology. You'll help roll out enterprise applications across the district by creating engaging training materials, producing instructional videos, leading both in-person and virtual training sessions, and serving as a trusted resource for users long after implementation. If you've ever been the person everyone comes to because you can explain complicated software without making people feel complicated, you'll probably enjoy this one. What they're really looking for: • Bachelor's degree required (teaching certification is a plus) • 4+ years of experience in software training, instructional design, technical documentation, or a related field • Experience delivering instructor-led and virtual software training • Strong technical writing and documentation skills • Experience creating online learning content and training materials • Video production and editing experience from concept through final delivery • Familiarity with learning management systems such as Canvas • Experience supporting enterprise applications such as Skyward, Kronos, ERP, SIS, or similar platforms • Excellent communication, organization, and customer service skills You'll spend your time: • Designing training programs and curriculum for enterprise software implementations • Creating user guides, documentation, quick reference materials, and video tutorials • Delivering engaging training sessions for district staff • Working with subject matter experts to turn technical knowledge into practical learning experiences • Producing training videos from scripting and recording through editing and post-production • Supporting technology implementations and enterprise application rollouts • Assisting users with questions, troubleshooting, and technology support tickets • Evaluating new training tools, technologies, and creative ways to improve learning The right person for this role enjoys helping others succeed. They're comfortable standing in front of a classroom one day, editing a training video the next, and rewriting a user guide because they know there's a simpler way to explain it. Around here, good training isn't measured by how many slides you presented. It's measured by how few help desk tickets show up afterward. If you're passionate about technology, enjoy teaching, and like turning "I have no idea how this works" into "I've got it," we'd love to talk with you.
08/04/2026
Full time
Enterprise Applications Training Specialist Lewisville, TX Onsite 12+ Month Contract iSphere is looking for an Enterprise Applications Training Specialist who believes the best training doesn't end with, "Any questions?" It ends with people actually feeling confident enough to use the software. This role is a great fit for someone who enjoys teaching just as much as they enjoy technology. You'll help roll out enterprise applications across the district by creating engaging training materials, producing instructional videos, leading both in-person and virtual training sessions, and serving as a trusted resource for users long after implementation. If you've ever been the person everyone comes to because you can explain complicated software without making people feel complicated, you'll probably enjoy this one. What they're really looking for: • Bachelor's degree required (teaching certification is a plus) • 4+ years of experience in software training, instructional design, technical documentation, or a related field • Experience delivering instructor-led and virtual software training • Strong technical writing and documentation skills • Experience creating online learning content and training materials • Video production and editing experience from concept through final delivery • Familiarity with learning management systems such as Canvas • Experience supporting enterprise applications such as Skyward, Kronos, ERP, SIS, or similar platforms • Excellent communication, organization, and customer service skills You'll spend your time: • Designing training programs and curriculum for enterprise software implementations • Creating user guides, documentation, quick reference materials, and video tutorials • Delivering engaging training sessions for district staff • Working with subject matter experts to turn technical knowledge into practical learning experiences • Producing training videos from scripting and recording through editing and post-production • Supporting technology implementations and enterprise application rollouts • Assisting users with questions, troubleshooting, and technology support tickets • Evaluating new training tools, technologies, and creative ways to improve learning The right person for this role enjoys helping others succeed. They're comfortable standing in front of a classroom one day, editing a training video the next, and rewriting a user guide because they know there's a simpler way to explain it. Around here, good training isn't measured by how many slides you presented. It's measured by how few help desk tickets show up afterward. If you're passionate about technology, enjoy teaching, and like turning "I have no idea how this works" into "I've got it," we'd love to talk with you.
Duration: 6 months, potential to extend Job ResponsibilitiesProvide desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory setting Support and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures Recommend and test cost effective technical system improvements Drive IT projects and deliverables with the help of the Sr. IT Helpdesk Manager Proactively create corrective and mitigating steps to reduce future incidents and ticket volume Use an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs) Manage Exchange Online including mailboxes, distribution groups, calendars Collaborate with internal departments to improve/create processes Work with internal departments and external vendors to implement new applications, services to end uses Participate in projects and act as a Subject Matter Expert for key technologies Contribute internal IT documentation and create technical bulletins to expand the knowledge base for handling support issues Assist users with activating and troubleshooting company-owned mobile devices Work directly with IT support teams for mission critical issues and adhere to department escalation policy Operate desktop imaging solution, application packaging, and configuration settings Responsible for supporting audio and visual equipment for conference rooms and educating employees in its use Identify, evaluate, promote, and implement customer support best practices Carrying a company issued mobile phone is required In partnership with other team members, lead the testing, configuration, installation and repair of IT related equipment Assist in configuring and maintaining Active Directory, Azure, Office 365, and VoIP accounts Provide training and mentorship to new IT Helpdesk Technicians Decommission hardware Configure and troubleshoot network printers Able to make some material decisions without consulting manager Participate in weekend on-call rotation on an as needed basis Qualifications:Education Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience. Experience Level: 3+ years of relevant experience Preferred Experience/Skills:Experience with working in the pharmaceutical industry and regulated environments Ability to handle multiple tasks in a fast-paced environment with strong attention to detail Expert knowledge of Microsoft Operating systems Strong experience working with local Active Directory and Azure Ability to present formal and informal training and assistance to end users Apple iOS Systems Working knowledge of the administration of Microsoft Office 365 application suite Ability to find creative and "out-of-the-box" solutions to incidents and requests Ability to provide clear and logical thought processes to identify root causes of incidents Expert knowledge in the installation, configuration, upgrading, and troubleshooting hardware and software components Experience working with enterprise Anti-Virus technologies such as Trellix Able to work with people to establish goals, objectives, and change management plans Experience in installing and configuring Windows based applications using a software distribution tool Experience in working with enterprise Mobile Device Management technologies Working knowledge and understanding of network technologies such as TCP/IP, DNS, DHCP, VPN, routers, and switches Ability to understand and adhere to systems security and control procedures in accordance with departmental, and corporate standards Demonstrated skills in time management, scheduling, and task prioritization to meet deadlines and goals Desire to learn new technologies Outstanding customer service provider Exceptional interpersonal skills for written, and face to face communications Advanced experience within the Office 365 Admin Center and AzureAD with an emphasis in Exchange Online Administration and troubleshooting Demonstrated project management skills Automox, SmartDeploy and FreshService experience a plus Top 3 Must Have Skills:PC support and Mobile support Microsoft, 365 support Experience in Bio Pharma environment Does not need much lab experience, will mainly focus on end user and desk support but at least 3 years' experience About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To learn more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
08/04/2026
Full time
Duration: 6 months, potential to extend Job ResponsibilitiesProvide desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory setting Support and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures Recommend and test cost effective technical system improvements Drive IT projects and deliverables with the help of the Sr. IT Helpdesk Manager Proactively create corrective and mitigating steps to reduce future incidents and ticket volume Use an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs) Manage Exchange Online including mailboxes, distribution groups, calendars Collaborate with internal departments to improve/create processes Work with internal departments and external vendors to implement new applications, services to end uses Participate in projects and act as a Subject Matter Expert for key technologies Contribute internal IT documentation and create technical bulletins to expand the knowledge base for handling support issues Assist users with activating and troubleshooting company-owned mobile devices Work directly with IT support teams for mission critical issues and adhere to department escalation policy Operate desktop imaging solution, application packaging, and configuration settings Responsible for supporting audio and visual equipment for conference rooms and educating employees in its use Identify, evaluate, promote, and implement customer support best practices Carrying a company issued mobile phone is required In partnership with other team members, lead the testing, configuration, installation and repair of IT related equipment Assist in configuring and maintaining Active Directory, Azure, Office 365, and VoIP accounts Provide training and mentorship to new IT Helpdesk Technicians Decommission hardware Configure and troubleshoot network printers Able to make some material decisions without consulting manager Participate in weekend on-call rotation on an as needed basis Qualifications:Education Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience. Experience Level: 3+ years of relevant experience Preferred Experience/Skills:Experience with working in the pharmaceutical industry and regulated environments Ability to handle multiple tasks in a fast-paced environment with strong attention to detail Expert knowledge of Microsoft Operating systems Strong experience working with local Active Directory and Azure Ability to present formal and informal training and assistance to end users Apple iOS Systems Working knowledge of the administration of Microsoft Office 365 application suite Ability to find creative and "out-of-the-box" solutions to incidents and requests Ability to provide clear and logical thought processes to identify root causes of incidents Expert knowledge in the installation, configuration, upgrading, and troubleshooting hardware and software components Experience working with enterprise Anti-Virus technologies such as Trellix Able to work with people to establish goals, objectives, and change management plans Experience in installing and configuring Windows based applications using a software distribution tool Experience in working with enterprise Mobile Device Management technologies Working knowledge and understanding of network technologies such as TCP/IP, DNS, DHCP, VPN, routers, and switches Ability to understand and adhere to systems security and control procedures in accordance with departmental, and corporate standards Demonstrated skills in time management, scheduling, and task prioritization to meet deadlines and goals Desire to learn new technologies Outstanding customer service provider Exceptional interpersonal skills for written, and face to face communications Advanced experience within the Office 365 Admin Center and AzureAD with an emphasis in Exchange Online Administration and troubleshooting Demonstrated project management skills Automox, SmartDeploy and FreshService experience a plus Top 3 Must Have Skills:PC support and Mobile support Microsoft, 365 support Experience in Bio Pharma environment Does not need much lab experience, will mainly focus on end user and desk support but at least 3 years' experience About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To learn more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
Junior eCommerce Merchandising Specialist Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Make your mark on one of the largest eCommerce sites in the U.S. Join Uline's 170+ member Creative team as a Junior eCommerce Merchandising Specialist and help bring products to life online. You'll support digital content that reaches thousands of customers daily while learning the ins and outs of web merchandising from an industry leader. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities Manage and update product content across Uline's North American eCommerce sites for desktop and mobile. Partner with the Merchandising, Product Marketing, Ecommerce and Creative teams to keep product pages accurate and engaging. Review digital assets and marketing campaigns to ensure accuracy and to uphold Uline's style guidelines. Submit and track creative requests for web updates. Use website data and feedback to suggest ways to improve the online shopping experience. Minimum Requirements Bachelor's degree. Major in Merchandising, Marketing or Communications preferred. 1+ years in a marketing or project management role. Experience with Microsoft Office, especially Excel and Word. Digital marketing, web analytics or GA4 / Google experience a plus. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks On-site café and first-class fitness center with complimentary personal trainers. Over four miles of beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled () Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
08/04/2026
Full time
Junior eCommerce Merchandising Specialist Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Make your mark on one of the largest eCommerce sites in the U.S. Join Uline's 170+ member Creative team as a Junior eCommerce Merchandising Specialist and help bring products to life online. You'll support digital content that reaches thousands of customers daily while learning the ins and outs of web merchandising from an industry leader. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities Manage and update product content across Uline's North American eCommerce sites for desktop and mobile. Partner with the Merchandising, Product Marketing, Ecommerce and Creative teams to keep product pages accurate and engaging. Review digital assets and marketing campaigns to ensure accuracy and to uphold Uline's style guidelines. Submit and track creative requests for web updates. Use website data and feedback to suggest ways to improve the online shopping experience. Minimum Requirements Bachelor's degree. Major in Merchandising, Marketing or Communications preferred. 1+ years in a marketing or project management role. Experience with Microsoft Office, especially Excel and Word. Digital marketing, web analytics or GA4 / Google experience a plus. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks On-site café and first-class fitness center with complimentary personal trainers. Over four miles of beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled () Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise IT operations in a federal environment. This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Key Responsibilities Provide Tier 1 IT support to end users and system administrators Troubleshoot desktop, application, and network issues Manage Active Directory (accounts, permissions, group policies) Support Microsoft 365 and enterprise applications Provide mobile device support (iOS/Android, MDM) Perform device imaging, deployment, and lifecycle management Support VPN, remote access, and hybrid work environments Maintain ticketing system records and meet SLA targets Assist with IT asset inventory and logistics Required Qualifications Associate's degree (Bachelor's preferred) 2+ years of Help Desk / Desktop Support experience in enterprise IT Strong knowledge of Windows 10/11 and Microsoft 365 Experience with ticketing systems and remote support tools Preferred ITIL Foundation Experience supporting federal/government environments Familiarity with security frameworks (basic awareness of NIST standards) Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
08/04/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise IT operations in a federal environment. This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Key Responsibilities Provide Tier 1 IT support to end users and system administrators Troubleshoot desktop, application, and network issues Manage Active Directory (accounts, permissions, group policies) Support Microsoft 365 and enterprise applications Provide mobile device support (iOS/Android, MDM) Perform device imaging, deployment, and lifecycle management Support VPN, remote access, and hybrid work environments Maintain ticketing system records and meet SLA targets Assist with IT asset inventory and logistics Required Qualifications Associate's degree (Bachelor's preferred) 2+ years of Help Desk / Desktop Support experience in enterprise IT Strong knowledge of Windows 10/11 and Microsoft 365 Experience with ticketing systems and remote support tools Preferred ITIL Foundation Experience supporting federal/government environments Familiarity with security frameworks (basic awareness of NIST standards) Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Job Overview: Pay Range: $27hr - $28hr Requirement/Must Have: Experience with ServiceNow or other ticket or case management software is a plus. Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word. Knowledge of basic accounting principles. Reliable and trustworthy. Ability to multi-task and set priorities. MS SharePoint knowledge is desirable. Ability to run SQL scripts or queries is a plus. Responsibilities: Provide 1st Level Support for Help Desk and Security Incidents. Answer calls and e-mail messages as they come in to the Help Desk. Accurately document all issues and requests during the initial call. Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users. Establish and maintain a working knowledge of the system's navigation, procedures, and processing requirements. Support users in the use of the system including, but not limited to, navigation, access, and reports. Route issues and requests to appropriate second line of support if required. Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours. Learn to use Help Desk core tools and software to assist users when needed. Obtain a base knowledge in the core products supported by the Help Desk. Participate in appropriate training, workgroups and agency meetings. Write non-technical correspondence and communicate in writing. Nice to Have: Experience with ServiceNow. MS SharePoint knowledge. Ability to run SQL scripts or queries. Computer science related degree. Skills: ServiceNow. MS Windows. MS Outlook. MS Office. MS Excel. MS Word. Accounting Principles. MS SharePoint. SQL. Technical Writing. Qualification And Education: High School graduate with some college; computer science related degree is preferred. Strong verbal and written communication skills. Excellent communication and presentation skills. Ability to communicate effectively with stakeholders. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
08/04/2026
Full time
Job Overview: Pay Range: $27hr - $28hr Requirement/Must Have: Experience with ServiceNow or other ticket or case management software is a plus. Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word. Knowledge of basic accounting principles. Reliable and trustworthy. Ability to multi-task and set priorities. MS SharePoint knowledge is desirable. Ability to run SQL scripts or queries is a plus. Responsibilities: Provide 1st Level Support for Help Desk and Security Incidents. Answer calls and e-mail messages as they come in to the Help Desk. Accurately document all issues and requests during the initial call. Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users. Establish and maintain a working knowledge of the system's navigation, procedures, and processing requirements. Support users in the use of the system including, but not limited to, navigation, access, and reports. Route issues and requests to appropriate second line of support if required. Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours. Learn to use Help Desk core tools and software to assist users when needed. Obtain a base knowledge in the core products supported by the Help Desk. Participate in appropriate training, workgroups and agency meetings. Write non-technical correspondence and communicate in writing. Nice to Have: Experience with ServiceNow. MS SharePoint knowledge. Ability to run SQL scripts or queries. Computer science related degree. Skills: ServiceNow. MS Windows. MS Outlook. MS Office. MS Excel. MS Word. Accounting Principles. MS SharePoint. SQL. Technical Writing. Qualification And Education: High School graduate with some college; computer science related degree is preferred. Strong verbal and written communication skills. Excellent communication and presentation skills. Ability to communicate effectively with stakeholders. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Job description Join our team as an IT Support Specialist, where you'll play a key role in managing hardware and software resources and troubleshooting escalated issues across systems, integrations, and business applications. You will ensure the secure and reliable operation of technology infrastructure across our growing organization. We are seeking a detail-oriented and proactive IT professional with strong technical troubleshooting skills and the ability to support end users in a fast-paced environment. What You'll Do Provide new employee onboarding, including hardware/software provisioning, account setup, and related configuration tasks. Provide training and end-user technical support on hardware, software, proprietary systems, tools, and workflows. Manage employee offboarding processes, including disabling access, revoking credentials, and collecting company equipment. Administer the helpdesk ticketing system, troubleshooting and resolving software and hardware-related problems; provide optimal solutions in a timely manner. Manage Cybersecurity awareness training for staff. Configuration of law firm software integrations and maintenance (technical setup, ongoing support of data sync, system connectivity, and troubleshooting). Maintain system reporting infrastructure. Coordinate IT hardware and software purchases, maintain inventory records, and stay within budget. Ensure systems are secure, reliable, and compliant with HIPAA Privacy and Security Rules. Maintain compliance with organizational IT policies and standards, including data security and system integrity. Maintain antivirus software and endpoint protection. Support vendor software, including implementation, maintenance, upgrades, and troubleshooting of applications and systems. Stay up to date with advancements in technology and recommend upgrades or new solutions to improve organizational operations. Provide after-hours technical support as needed. Think critically through unexpected problems Perform other duties as assigned. Education & Experience: Associate's degree in Information Technology, Computer Science, or a related field preferred, or equivalent combination of education, certifications, and hands-on experience. 3-5 years of progressive IT experience required, preferably in IT operations, or systems administration for a small to mid-sized business. Experience working in or supporting compliance-driven environments, preferably with familiarity in HIPAA Privacy and Security Rule requirements. Experience managing third-party software vendors. Hands-on experience with custom application support. Certifications such as CompTIA A+, Security+, or related credentials are preferred but not required. Required Skills/Abilities: Proficient in troubleshooting hardware and software issues across various platforms. Ability to assemble and configure computer workstations and related technology equipment. Knowledge of database and software integration principles. Experience in implementing software solutions for process improvement. Strong communication skills to assist clients and team members effectively. Excellent organizational and multitasking abilities. Proficient in IT asset management and documentation. Strong problem-solving skills with the ability to troubleshoot unfamiliar issues and work independently in a fast-paced environment. Benefits: Paid vacation + 8 paid holidays 401(k) retirement plan with 3.5% match Medical, dental, vision, life, and supplemental insurance available Team events and a strong office culture Why Us? You could take your talents anywhere. We know that. You know that. So, let's cut to the chase - We are a Records Collection Company, set on helping our clients by expediting the life of a case. By doing so, this means more money and a faster return to a greater quality of life for clients of the firm. But, what sets us apart? Our commitment to top-tier office culture. Legal Monkeys believes to be the best records collection company in the nation. We grow as individuals, as well as a team. The Legal Monkeys team is full of quick thinkers who are willing to adapt and find the best way to achieve any task in front of them. Our Core Values: Play As A Team. By building each other up, we all get better, and - together - we get stronger. Find A Better Way. We don't know how to settle. We are always asking ourselves how to get better in everything we do. Inspire And Be Inspired. Each day, we find ourselves drawing inspiration from our teammates while giving inspiration to others. Need To Achieve. Never apologize for having high standards for yourself. We wouldn't want anything less. Thank you for considering us as a potential employer!
08/04/2026
Full time
Job description Join our team as an IT Support Specialist, where you'll play a key role in managing hardware and software resources and troubleshooting escalated issues across systems, integrations, and business applications. You will ensure the secure and reliable operation of technology infrastructure across our growing organization. We are seeking a detail-oriented and proactive IT professional with strong technical troubleshooting skills and the ability to support end users in a fast-paced environment. What You'll Do Provide new employee onboarding, including hardware/software provisioning, account setup, and related configuration tasks. Provide training and end-user technical support on hardware, software, proprietary systems, tools, and workflows. Manage employee offboarding processes, including disabling access, revoking credentials, and collecting company equipment. Administer the helpdesk ticketing system, troubleshooting and resolving software and hardware-related problems; provide optimal solutions in a timely manner. Manage Cybersecurity awareness training for staff. Configuration of law firm software integrations and maintenance (technical setup, ongoing support of data sync, system connectivity, and troubleshooting). Maintain system reporting infrastructure. Coordinate IT hardware and software purchases, maintain inventory records, and stay within budget. Ensure systems are secure, reliable, and compliant with HIPAA Privacy and Security Rules. Maintain compliance with organizational IT policies and standards, including data security and system integrity. Maintain antivirus software and endpoint protection. Support vendor software, including implementation, maintenance, upgrades, and troubleshooting of applications and systems. Stay up to date with advancements in technology and recommend upgrades or new solutions to improve organizational operations. Provide after-hours technical support as needed. Think critically through unexpected problems Perform other duties as assigned. Education & Experience: Associate's degree in Information Technology, Computer Science, or a related field preferred, or equivalent combination of education, certifications, and hands-on experience. 3-5 years of progressive IT experience required, preferably in IT operations, or systems administration for a small to mid-sized business. Experience working in or supporting compliance-driven environments, preferably with familiarity in HIPAA Privacy and Security Rule requirements. Experience managing third-party software vendors. Hands-on experience with custom application support. Certifications such as CompTIA A+, Security+, or related credentials are preferred but not required. Required Skills/Abilities: Proficient in troubleshooting hardware and software issues across various platforms. Ability to assemble and configure computer workstations and related technology equipment. Knowledge of database and software integration principles. Experience in implementing software solutions for process improvement. Strong communication skills to assist clients and team members effectively. Excellent organizational and multitasking abilities. Proficient in IT asset management and documentation. Strong problem-solving skills with the ability to troubleshoot unfamiliar issues and work independently in a fast-paced environment. Benefits: Paid vacation + 8 paid holidays 401(k) retirement plan with 3.5% match Medical, dental, vision, life, and supplemental insurance available Team events and a strong office culture Why Us? You could take your talents anywhere. We know that. You know that. So, let's cut to the chase - We are a Records Collection Company, set on helping our clients by expediting the life of a case. By doing so, this means more money and a faster return to a greater quality of life for clients of the firm. But, what sets us apart? Our commitment to top-tier office culture. Legal Monkeys believes to be the best records collection company in the nation. We grow as individuals, as well as a team. The Legal Monkeys team is full of quick thinkers who are willing to adapt and find the best way to achieve any task in front of them. Our Core Values: Play As A Team. By building each other up, we all get better, and - together - we get stronger. Find A Better Way. We don't know how to settle. We are always asking ourselves how to get better in everything we do. Inspire And Be Inspired. Each day, we find ourselves drawing inspiration from our teammates while giving inspiration to others. Need To Achieve. Never apologize for having high standards for yourself. We wouldn't want anything less. Thank you for considering us as a potential employer!
Job Description Job Description IT Manager IT Manager (Full-Time In-Office Operations/Technology) Location: Ogden, Utah Department: Operations Reports To: Executive Director Employment Type: Full-Time / Salaried (Exempt) Compensation Range: $90,000-$130,000+ DOE About the Role We are seeking a proactive, solutions-oriented Information Technology Manager to lead and support the technology and facility operations of our fast-growing personal injury law firm. This role is responsible for overseeing the firm's day-to-day IT infrastructure, systems, security, user support, and facility coordination while managing one in-house IT Specialist. The IT Manager will play a critical role in ensuring our attorneys, case managers, and operational teams have reliable, secure, and efficient technology systems that support a high-performance environment. This individual will oversee everything from network infrastructure and workstation deployment to user access management, VoIP systems, cybersecurity practices, vendor coordination, and office operational support. This is a hands-on leadership role for someone who enjoys both technical execution and operational problem-solving in a fast-paced professional environment. What Success Looks Like Technology issues are resolved quickly with minimal disruption to operations New employees are fully provisioned and operational on Day One Network, phone, and cloud systems remain stable, secure, and scalable Security best practices and access controls are consistently maintained Employees receive responsive, professional technical support Facility-related issues are addressed promptly with appropriate follow-through and escalation IT projects and operational improvements are implemented proactively Firm leadership has confidence in the reliability and direction of the firm's technology and office infrastructure Key Responsibilities IT Operations & Infrastructure Oversee and maintain the firm's IT infrastructure, including networks, firewalls, switches, wireless systems, file systems, and internet connectivity Manage desktop and laptop environments in a Windows-based ecosystem Maintain and support printers, peripherals, conference room technology, and office hardware Monitor system performance, uptime, backups, and security protocols Coordinate hardware procurement, inventory management, and device lifecycle planning User Support & Help Desk Oversight Supervise and support the IT Specialist in daily help desk operations Escalate and resolve complex technical issues across hardware, software, and cloud systems Ensure timely ticket response and resolution standards are maintained Develop and improve internal IT support procedures and documentation Employee Onboarding & Access Management Manage all technology onboarding and offboarding processes Configure and maintain user accounts, permissions, MFA, email access, and software provisioning Ensure secure and efficient access management across all platforms and systems Coordinate workstation setup and deployment for new hires and office moves Phones, Security & Cloud Systems Manage the firm's VoIP phone systems and vendor relationships Oversee cybersecurity practices, software patching, endpoint protection, and access controls Maintain cloud-based systems and integrations across the organization Evaluate and recommend technology improvements, software solutions, and operational efficiencies Facilities & Office Operations Support Serve as the primary point of contact for facility-related issues, maintenance requests, and office operational needs Coordinate with property management, vendors, contractors, and building services to ensure timely issue resolution Monitor and manage response times for facility-related concerns, ensuring appropriate escalation and follow-through Support office expansion projects, workstation moves, and workspace planning initiatives Assist in maintaining a safe, functional, and organized office environment Coordinate building access, security systems, and related operational infrastructure as needed Leadership & Strategic Support Supervise, mentor, and develop the IT Specialist Partner with Operations and firm leadership on technology planning, office operations, and growth initiatives Manage IT vendors, service providers, facility contacts, and external consultants Assist with office expansions, infrastructure scaling, and operational improvement projects as the firm grows Required Technical Skills & Experience Strong experience supporting Windows desktop and laptop environments Working knowledge of networking, firewalls, switches, wireless infrastructure, and VoIP systems Experience with Microsoft 365, Azure/Exchange environments, and cloud-based platforms Understanding of cybersecurity principles, endpoint protection, backups, and access controls Experience managing user provisioning, permissions, and identity management Ability to troubleshoot both hardware and software issues independently Experience supporting and scaling technology in a professional office environment preferred Preferred Systems & Platforms Experience with systems similar to the following is strongly preferred: Microsoft 365 / Exchange / Azure Airtable Dropbox Adobe ShareFile Teams / Zoom Windows environments VoIP phone systems Network/firewall administration Leadership & Soft Skills Strong problem-solving and troubleshooting ability Calm and professional under pressure Excellent communication and customer service mindset Highly organized with strong attention to detail Ability to prioritize effectively in a fast-paced environment Self-starter who proactively identifies issues and solutions Strong ownership mentality and accountability Education & Experience Bachelor's degree in Information Technology, Computer Science, or related field preferred 3-7+ years of progressive IT support, systems administration, or IT operations experience preferred Prior experience leading or mentoring team members preferred Experience in a law firm or professional services environment is a plus Schedule & Work Environment Monday-Friday In-office position based in Ogden, Utah Occasional after-hours support for outages, system updates, or urgent operational needs may be required Why Lowe Law Group? At Lowe Law Group, we are building a high-performance, growth-oriented environment focused on making a meaningful impact for our clients and team members alike. We value accountability, collaboration, innovation, and people who are eager to continuously improve. As our firm continues to grow, technology and operational infrastructure play a critical role in supporting our teams, protecting our systems, and creating operational excellence. This role offers the opportunity to help shape and scale the operational backbone of a rapidly expanding organization. Compensation details: 00 Hourly Wage PI35efed2d0e2a-6470
08/04/2026
Full time
Job Description Job Description IT Manager IT Manager (Full-Time In-Office Operations/Technology) Location: Ogden, Utah Department: Operations Reports To: Executive Director Employment Type: Full-Time / Salaried (Exempt) Compensation Range: $90,000-$130,000+ DOE About the Role We are seeking a proactive, solutions-oriented Information Technology Manager to lead and support the technology and facility operations of our fast-growing personal injury law firm. This role is responsible for overseeing the firm's day-to-day IT infrastructure, systems, security, user support, and facility coordination while managing one in-house IT Specialist. The IT Manager will play a critical role in ensuring our attorneys, case managers, and operational teams have reliable, secure, and efficient technology systems that support a high-performance environment. This individual will oversee everything from network infrastructure and workstation deployment to user access management, VoIP systems, cybersecurity practices, vendor coordination, and office operational support. This is a hands-on leadership role for someone who enjoys both technical execution and operational problem-solving in a fast-paced professional environment. What Success Looks Like Technology issues are resolved quickly with minimal disruption to operations New employees are fully provisioned and operational on Day One Network, phone, and cloud systems remain stable, secure, and scalable Security best practices and access controls are consistently maintained Employees receive responsive, professional technical support Facility-related issues are addressed promptly with appropriate follow-through and escalation IT projects and operational improvements are implemented proactively Firm leadership has confidence in the reliability and direction of the firm's technology and office infrastructure Key Responsibilities IT Operations & Infrastructure Oversee and maintain the firm's IT infrastructure, including networks, firewalls, switches, wireless systems, file systems, and internet connectivity Manage desktop and laptop environments in a Windows-based ecosystem Maintain and support printers, peripherals, conference room technology, and office hardware Monitor system performance, uptime, backups, and security protocols Coordinate hardware procurement, inventory management, and device lifecycle planning User Support & Help Desk Oversight Supervise and support the IT Specialist in daily help desk operations Escalate and resolve complex technical issues across hardware, software, and cloud systems Ensure timely ticket response and resolution standards are maintained Develop and improve internal IT support procedures and documentation Employee Onboarding & Access Management Manage all technology onboarding and offboarding processes Configure and maintain user accounts, permissions, MFA, email access, and software provisioning Ensure secure and efficient access management across all platforms and systems Coordinate workstation setup and deployment for new hires and office moves Phones, Security & Cloud Systems Manage the firm's VoIP phone systems and vendor relationships Oversee cybersecurity practices, software patching, endpoint protection, and access controls Maintain cloud-based systems and integrations across the organization Evaluate and recommend technology improvements, software solutions, and operational efficiencies Facilities & Office Operations Support Serve as the primary point of contact for facility-related issues, maintenance requests, and office operational needs Coordinate with property management, vendors, contractors, and building services to ensure timely issue resolution Monitor and manage response times for facility-related concerns, ensuring appropriate escalation and follow-through Support office expansion projects, workstation moves, and workspace planning initiatives Assist in maintaining a safe, functional, and organized office environment Coordinate building access, security systems, and related operational infrastructure as needed Leadership & Strategic Support Supervise, mentor, and develop the IT Specialist Partner with Operations and firm leadership on technology planning, office operations, and growth initiatives Manage IT vendors, service providers, facility contacts, and external consultants Assist with office expansions, infrastructure scaling, and operational improvement projects as the firm grows Required Technical Skills & Experience Strong experience supporting Windows desktop and laptop environments Working knowledge of networking, firewalls, switches, wireless infrastructure, and VoIP systems Experience with Microsoft 365, Azure/Exchange environments, and cloud-based platforms Understanding of cybersecurity principles, endpoint protection, backups, and access controls Experience managing user provisioning, permissions, and identity management Ability to troubleshoot both hardware and software issues independently Experience supporting and scaling technology in a professional office environment preferred Preferred Systems & Platforms Experience with systems similar to the following is strongly preferred: Microsoft 365 / Exchange / Azure Airtable Dropbox Adobe ShareFile Teams / Zoom Windows environments VoIP phone systems Network/firewall administration Leadership & Soft Skills Strong problem-solving and troubleshooting ability Calm and professional under pressure Excellent communication and customer service mindset Highly organized with strong attention to detail Ability to prioritize effectively in a fast-paced environment Self-starter who proactively identifies issues and solutions Strong ownership mentality and accountability Education & Experience Bachelor's degree in Information Technology, Computer Science, or related field preferred 3-7+ years of progressive IT support, systems administration, or IT operations experience preferred Prior experience leading or mentoring team members preferred Experience in a law firm or professional services environment is a plus Schedule & Work Environment Monday-Friday In-office position based in Ogden, Utah Occasional after-hours support for outages, system updates, or urgent operational needs may be required Why Lowe Law Group? At Lowe Law Group, we are building a high-performance, growth-oriented environment focused on making a meaningful impact for our clients and team members alike. We value accountability, collaboration, innovation, and people who are eager to continuously improve. As our firm continues to grow, technology and operational infrastructure play a critical role in supporting our teams, protecting our systems, and creating operational excellence. This role offers the opportunity to help shape and scale the operational backbone of a rapidly expanding organization. Compensation details: 00 Hourly Wage PI35efed2d0e2a-6470
