BERING STRAITS PROFESSIONAL SERVICES LLC
Washington, Washington DC
About Bering Straits Professional Services Paragon offers a wide range of environmental investigation, consulting, compliance, and remediation services as well as IT solutions, Facility O&M, Materiel Support, Supply and Security to both private- and public-sector clients throughout Alaska and the Continental U.S. Paragon's experienced professional staff is dedicated to producing high-quality documentation and providing safe field execution to support its clients' projects in line with local, state and federal guidelines and regulations. About this position: Sr. Cybersecurity Incident Response Specialist Location - Washington, DC The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $100k - $120k Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities Member of the SOC team which provides 24 hours per day, 7 days per week, 365 days per year monitoring and incident response services for the organization's Network, Systems, Applications, and Web services. Provide senior level cybersecurity incident response expertise in support of the client's Incident Response processes and procedures. Develop operational baselines such data flows and application interactions to enhance SOC's ability to respond to incidents. Prepare and manage playbooks and relevant scenarios in addition to narratives and visual diagrams and review continuously, in compliance with NIST SP 800-61 and Government guidance. Follow current guidance from NIST 800-61, Federal Incident Notification Guidelines, CISA's Incident Response and Vulnerability Playbook, and client guidance. Monitor system status and sensor data from deployed sensors and triage for validity from Security Information and Event Management (SIEM) System, email, texts, phone calls and all enterprise managed dashboards. Analyze all sources including network traffic, identity, fault, performance, and bandwidth information, alerts and data to augment detection of network anomalies and unauthorized activity. Meet regularly with client stakeholders to develop content, analytic rules, alerts, dashboards, automation and identify ways to improve availability and efficiency of client's incident response program. Categorize, Prioritize, and Report on cybersecurity events in accordance with (IAW) SOPs and other relevant policies documents. Implement cybersecurity mitigations leveraging client tools and systems. Create and escalate cybersecurity-related investigations to both internal and external entities such as DHS or other Government Agencies with client and Federal defined timelines. Manage, coordinate, and respond to FOIA, audits, data calls, e-discovery and information requests. Schedule and execute incident response tabletop exercises with each client FISMA system on an annual basis. Review and handle phishing messages reported by client staff. Required (Minimum Necessary) Qualifications Education Requirements: High School or GED-General Educational Development-GED Diploma Bachelor's degree in computer science or equivalent is preferred Level of Experience Requirements: Minimum of five years hands-on experience Proven experience detecting, triaging, and responding to cyber incidents across enterprise networks and cloud environments. Knowledge, Skills, Abilities, and Other Characteristics Proficiency with SIEM, EDR/XDR platforms, and forensic tools. Strong understanding of threat actor TTPs, MITRE ATT&CK framework, and incident containment strategies. Ability to analyze network traffic, logs, and endpoint telemetry to identify malicious activity. Familiarity with malware analysis, reverse engineering basics, and memory analysis concepts Experience developing and tuning detection rules, playbooks, and automated response workflows. Working knowledge of incident response frameworks (e.g., NIST SP 800-61, SANS). Understanding of vulnerability management, threat intelligence integration, and SOC metrics/reporting. Understanding of basic computer and networking technologies. Windows and Linux/Unix operating systems Networking technologies (routing, switching, VLANs, subnets, firewalls) Common networking protocols - SSH, SMB, SMTP, FTP/SFTP, HTTP/HTTPS, DNS, etc. Common enterprise technologies - Active Directory, Group Policy, and the Microsoft Azure suite of cloud services. Understanding of current system logging technology and retrieving information from a plethora of technology platforms. Ability to work well in a team environment. Self-starter with ability to work with little supervision. Willingness to take on and adapt to new, open-ended tasks for which there is no current standard operating procedure. Ability to research independently and self-teach. Strong analytical and decision-making skills under pressure. Excellent written and verbal communication, including incident documentation and executive briefings. Ability to lead investigations, mentor junior analysts, and collaborate with cross-functional teams. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Accordingly, U.S. Citizenship is required. Preferred Interest in security/hacking culture. Ability to "think like an attacker" General cybersecurity certifications (one or more of the following preferred): CompTIA Security+ CompTIA Cybersecurity Analyst (CySA+) Certified Ethical Hacker (CEH) GIAC Certified Incident Handler (GCIH) Any cloud security certification, especially: CompTIA Cloud+ Certified Cloud Security Professional (CCSP) Cloud Security Alliance Certificate of Cloud Security Knowledge (CCSK) Any Microsoft 365/Azure cybersecurity certification, especially: Microsoft Certified: Security Operations Analyst Associate (SC-200) Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft Certified: Azure Security Engineer Associate (AZ-500) Familiarity with the Microsoft 365 and Microsoft Azure suite of products, including Microsoft Sentinel and Microsoft 365 Defender. Knowledge of common enterprise technologies, policies, and concepts such as: Microsoft Sentinel SIEM Kusto Query Language (KQL) Mobile device technologies (iOS, Android) Scripting experience (PowerShell, Python, etc.) Microsoft Power BI Azure DevOps Artificial Intelligence (AI) / Machine Learning (ML) expertise In-depth knowledge of AI and ML concepts. How to practically apply AI/ML technologies to enhance cyber threat hunting and incident response capabilities. Experience with specific AI services offered within Microsoft Azure. Supervisory Responsibilities This position will not have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical Setting: Washington DC Schedule and Flexibility: Full Time in Office Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
08/03/2026
Full time
About Bering Straits Professional Services Paragon offers a wide range of environmental investigation, consulting, compliance, and remediation services as well as IT solutions, Facility O&M, Materiel Support, Supply and Security to both private- and public-sector clients throughout Alaska and the Continental U.S. Paragon's experienced professional staff is dedicated to producing high-quality documentation and providing safe field execution to support its clients' projects in line with local, state and federal guidelines and regulations. About this position: Sr. Cybersecurity Incident Response Specialist Location - Washington, DC The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $100k - $120k Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities Member of the SOC team which provides 24 hours per day, 7 days per week, 365 days per year monitoring and incident response services for the organization's Network, Systems, Applications, and Web services. Provide senior level cybersecurity incident response expertise in support of the client's Incident Response processes and procedures. Develop operational baselines such data flows and application interactions to enhance SOC's ability to respond to incidents. Prepare and manage playbooks and relevant scenarios in addition to narratives and visual diagrams and review continuously, in compliance with NIST SP 800-61 and Government guidance. Follow current guidance from NIST 800-61, Federal Incident Notification Guidelines, CISA's Incident Response and Vulnerability Playbook, and client guidance. Monitor system status and sensor data from deployed sensors and triage for validity from Security Information and Event Management (SIEM) System, email, texts, phone calls and all enterprise managed dashboards. Analyze all sources including network traffic, identity, fault, performance, and bandwidth information, alerts and data to augment detection of network anomalies and unauthorized activity. Meet regularly with client stakeholders to develop content, analytic rules, alerts, dashboards, automation and identify ways to improve availability and efficiency of client's incident response program. Categorize, Prioritize, and Report on cybersecurity events in accordance with (IAW) SOPs and other relevant policies documents. Implement cybersecurity mitigations leveraging client tools and systems. Create and escalate cybersecurity-related investigations to both internal and external entities such as DHS or other Government Agencies with client and Federal defined timelines. Manage, coordinate, and respond to FOIA, audits, data calls, e-discovery and information requests. Schedule and execute incident response tabletop exercises with each client FISMA system on an annual basis. Review and handle phishing messages reported by client staff. Required (Minimum Necessary) Qualifications Education Requirements: High School or GED-General Educational Development-GED Diploma Bachelor's degree in computer science or equivalent is preferred Level of Experience Requirements: Minimum of five years hands-on experience Proven experience detecting, triaging, and responding to cyber incidents across enterprise networks and cloud environments. Knowledge, Skills, Abilities, and Other Characteristics Proficiency with SIEM, EDR/XDR platforms, and forensic tools. Strong understanding of threat actor TTPs, MITRE ATT&CK framework, and incident containment strategies. Ability to analyze network traffic, logs, and endpoint telemetry to identify malicious activity. Familiarity with malware analysis, reverse engineering basics, and memory analysis concepts Experience developing and tuning detection rules, playbooks, and automated response workflows. Working knowledge of incident response frameworks (e.g., NIST SP 800-61, SANS). Understanding of vulnerability management, threat intelligence integration, and SOC metrics/reporting. Understanding of basic computer and networking technologies. Windows and Linux/Unix operating systems Networking technologies (routing, switching, VLANs, subnets, firewalls) Common networking protocols - SSH, SMB, SMTP, FTP/SFTP, HTTP/HTTPS, DNS, etc. Common enterprise technologies - Active Directory, Group Policy, and the Microsoft Azure suite of cloud services. Understanding of current system logging technology and retrieving information from a plethora of technology platforms. Ability to work well in a team environment. Self-starter with ability to work with little supervision. Willingness to take on and adapt to new, open-ended tasks for which there is no current standard operating procedure. Ability to research independently and self-teach. Strong analytical and decision-making skills under pressure. Excellent written and verbal communication, including incident documentation and executive briefings. Ability to lead investigations, mentor junior analysts, and collaborate with cross-functional teams. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Accordingly, U.S. Citizenship is required. Preferred Interest in security/hacking culture. Ability to "think like an attacker" General cybersecurity certifications (one or more of the following preferred): CompTIA Security+ CompTIA Cybersecurity Analyst (CySA+) Certified Ethical Hacker (CEH) GIAC Certified Incident Handler (GCIH) Any cloud security certification, especially: CompTIA Cloud+ Certified Cloud Security Professional (CCSP) Cloud Security Alliance Certificate of Cloud Security Knowledge (CCSK) Any Microsoft 365/Azure cybersecurity certification, especially: Microsoft Certified: Security Operations Analyst Associate (SC-200) Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft Certified: Azure Security Engineer Associate (AZ-500) Familiarity with the Microsoft 365 and Microsoft Azure suite of products, including Microsoft Sentinel and Microsoft 365 Defender. Knowledge of common enterprise technologies, policies, and concepts such as: Microsoft Sentinel SIEM Kusto Query Language (KQL) Mobile device technologies (iOS, Android) Scripting experience (PowerShell, Python, etc.) Microsoft Power BI Azure DevOps Artificial Intelligence (AI) / Machine Learning (ML) expertise In-depth knowledge of AI and ML concepts. How to practically apply AI/ML technologies to enhance cyber threat hunting and incident response capabilities. Experience with specific AI services offered within Microsoft Azure. Supervisory Responsibilities This position will not have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical Setting: Washington DC Schedule and Flexibility: Full Time in Office Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
Hendrick Automotive Group Corporate
Charlotte, North Carolina
Charlotte Consolidated Accounting Office - HIC Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212 Summary: Responsible for processing billing for vehicles sold and to post sales. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities may include the following: Processes bills for vehicle sales Wholesale title work Posts to the general ledger vehicle sales Verifies that cash is received for vehicle sales Verifies gross profit with sales managers Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company's Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED o High School Diploma Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: Accounting o Automotive o Business o Human Resources o Information Technology Desired Work Experience: up to 3 years o 3-5 years o 5+ years Education/Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Previous Accounting experience in a high volume environment desired. Strong organizational skills required. Certificates and Licenses: o Valid Driver's License o Automobile Salesperson License Computer Skills: Intermediate knowledge of Microsoft Office Products. Ability to learn the Dealership Management System, Spreadsheet software, accounting software, and inventory software. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with company personnel. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, and feel. Environment Demands: Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with managers and employees. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Math Ability: Ability to add, subtract, multiply and divide. Ability to calculate figures and amounts such as discounts, interest, commission, proportions, percentages, area, circumference, and volume. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit
08/03/2026
Full time
Charlotte Consolidated Accounting Office - HIC Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212 Summary: Responsible for processing billing for vehicles sold and to post sales. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities may include the following: Processes bills for vehicle sales Wholesale title work Posts to the general ledger vehicle sales Verifies that cash is received for vehicle sales Verifies gross profit with sales managers Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company's Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED o High School Diploma Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: Accounting o Automotive o Business o Human Resources o Information Technology Desired Work Experience: up to 3 years o 3-5 years o 5+ years Education/Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Previous Accounting experience in a high volume environment desired. Strong organizational skills required. Certificates and Licenses: o Valid Driver's License o Automobile Salesperson License Computer Skills: Intermediate knowledge of Microsoft Office Products. Ability to learn the Dealership Management System, Spreadsheet software, accounting software, and inventory software. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with company personnel. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, and feel. Environment Demands: Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with managers and employees. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Math Ability: Ability to add, subtract, multiply and divide. Ability to calculate figures and amounts such as discounts, interest, commission, proportions, percentages, area, circumference, and volume. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit
Position summary The IP specialist provides support with data management, data audit projects, and processing and docketing incoming and outgoing communications related to patent and trademark matters. This includes reviewing, downloading, scanning and coding documents according to established policies and procedures. The position is also responsible for assisting with projects related to the inbound and outbound transfers of clients, records and matters. Job duties and responsibilities Proficient with Adobe Acrobat, Microsoft Word and Excel Review, process and docket incoming and outgoing communications for patent and trademark matters Utilize computerized records management software programs and update systems to reflect up-to-date data Support the intellectual property practice group with data audit projects in Digital File, PATTSYWAVE and PracticeLink systems to ensure information aligns Support projects relating to the incoming and outgoing transfer of client documents, files and matters Assist with IP client portal setup and maintenance Create docket reports, data extracts and other digital records reports upon request Utilize records management systems and update necessary systems to reflect accurate data Assist the docketing manager with software implementation projects, with a focus on data auditing Respond to requests from internal personnel Maintain regular and consistent attendance Perform other duties as assigned Job duties and responsibilities listed are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education Bachelor's degree or equivalent experience Experience Prior experience in the intellectual property field in a law firm or corporate in-house environment. Three to five years of patent prosecution experience, both foreign and domestic (U.S.) Skills Keen attention to detail Excellent interpersonal and communication skills, with the ability to work with a diverse group of attorneys and staff via telephone, email and in person Advanced knowledge of software programs and hardware used to perform processing tasks Professional demeanor, high-quality work standards and the ability to prioritize and perform effectively under pressure Ability to adapt to changing responsibilities and circumstances Ability to work well within a team-oriented environment and contribute to effective team relationships Ability to identify issues and proactively resolve or escalate as necessary Ability to manage stress in a fast-paced work environment Ability to handle multiple tasks daily and complete assignments within set timelines Ability to use independent judgment and discretion and adapt to changing work situations Ability to grasp and apply new ideas Other Supervisory responsibilities None Equipment to be used Personal computer and standard office equipment, including telephone, calculator, fax machine, copier and scanner Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and extensive computer use Ability to utilize technology, including computers and telecommunication devices Ability to read and interpret written documents, computer screens and other visual displays accurately Ability to communicate effectively, both orally and in writing, with individuals at all levels Ability to work extended hours as required Working conditions This role is remote. Occasional extended hours may be required beyond the normal daily schedule. There may be periodic in-office work requests, so proximity to the office is important. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. This is a non-exempt position. Pittsburgh and Houston Hourly rate (40 hours): $27.93 - $33.65 Estimated annual compensation: $58,100 - $70,000 Philadelphia Hourly rate (40 hours): $29.90 - $41.25 Estimated annual compensation: $62,200 - $85,800 Washington, DC Hourly rate (40 hours): $31.88 - $43.99 Estimated annual compensation: $66,300 - $91,500 Employee benefits overview Our comprehensive benefits package includes: 401(k) retirement plan Medical insurance Health savings account (HSA) Virtual health services Dental insurance Vision insurance Accident insurance Hospital indemnity insurance Critical illness insurance Life insurance Short-term disability coverage Long-term disability coverage Flexible spending accounts (FSA) Lyra Health employee assistance program (EAP) Paid family leave (for eligible exempt and non-exempt staff) Transportation benefit Back-up child care services College coach program Pet insurance Paid sick time (for exempt staff) Paid time off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance and a generous 401(k) plan. Reed Smith is an equal opportunity employer with core values of integrity, excellence, teamwork and respect, innovation and impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.
08/03/2026
Full time
Position summary The IP specialist provides support with data management, data audit projects, and processing and docketing incoming and outgoing communications related to patent and trademark matters. This includes reviewing, downloading, scanning and coding documents according to established policies and procedures. The position is also responsible for assisting with projects related to the inbound and outbound transfers of clients, records and matters. Job duties and responsibilities Proficient with Adobe Acrobat, Microsoft Word and Excel Review, process and docket incoming and outgoing communications for patent and trademark matters Utilize computerized records management software programs and update systems to reflect up-to-date data Support the intellectual property practice group with data audit projects in Digital File, PATTSYWAVE and PracticeLink systems to ensure information aligns Support projects relating to the incoming and outgoing transfer of client documents, files and matters Assist with IP client portal setup and maintenance Create docket reports, data extracts and other digital records reports upon request Utilize records management systems and update necessary systems to reflect accurate data Assist the docketing manager with software implementation projects, with a focus on data auditing Respond to requests from internal personnel Maintain regular and consistent attendance Perform other duties as assigned Job duties and responsibilities listed are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education Bachelor's degree or equivalent experience Experience Prior experience in the intellectual property field in a law firm or corporate in-house environment. Three to five years of patent prosecution experience, both foreign and domestic (U.S.) Skills Keen attention to detail Excellent interpersonal and communication skills, with the ability to work with a diverse group of attorneys and staff via telephone, email and in person Advanced knowledge of software programs and hardware used to perform processing tasks Professional demeanor, high-quality work standards and the ability to prioritize and perform effectively under pressure Ability to adapt to changing responsibilities and circumstances Ability to work well within a team-oriented environment and contribute to effective team relationships Ability to identify issues and proactively resolve or escalate as necessary Ability to manage stress in a fast-paced work environment Ability to handle multiple tasks daily and complete assignments within set timelines Ability to use independent judgment and discretion and adapt to changing work situations Ability to grasp and apply new ideas Other Supervisory responsibilities None Equipment to be used Personal computer and standard office equipment, including telephone, calculator, fax machine, copier and scanner Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and extensive computer use Ability to utilize technology, including computers and telecommunication devices Ability to read and interpret written documents, computer screens and other visual displays accurately Ability to communicate effectively, both orally and in writing, with individuals at all levels Ability to work extended hours as required Working conditions This role is remote. Occasional extended hours may be required beyond the normal daily schedule. There may be periodic in-office work requests, so proximity to the office is important. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. This is a non-exempt position. Pittsburgh and Houston Hourly rate (40 hours): $27.93 - $33.65 Estimated annual compensation: $58,100 - $70,000 Philadelphia Hourly rate (40 hours): $29.90 - $41.25 Estimated annual compensation: $62,200 - $85,800 Washington, DC Hourly rate (40 hours): $31.88 - $43.99 Estimated annual compensation: $66,300 - $91,500 Employee benefits overview Our comprehensive benefits package includes: 401(k) retirement plan Medical insurance Health savings account (HSA) Virtual health services Dental insurance Vision insurance Accident insurance Hospital indemnity insurance Critical illness insurance Life insurance Short-term disability coverage Long-term disability coverage Flexible spending accounts (FSA) Lyra Health employee assistance program (EAP) Paid family leave (for eligible exempt and non-exempt staff) Transportation benefit Back-up child care services College coach program Pet insurance Paid sick time (for exempt staff) Paid time off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance and a generous 401(k) plan. Reed Smith is an equal opportunity employer with core values of integrity, excellence, teamwork and respect, innovation and impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Specialist I s for a Full-Time position. Job Summary: The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users Essential Functions: The Help Desk Specialist's activities include but are not limited to: Provide 24x7x365 coverage for all Tier I customer-related issues. Intercept and initiate resolution of IT customer service requests via telephone, chat, or e-mail. Log service tickets for every customer interaction regardless of the mode of communication (email, phone, or chat). Troubleshoot, triage, and resolve service requests over the phone and/or via remote access. Escalate issues reported by WMATA's VIPs Report critical issues, which fall under WMATA's critical incident criteria to the designated incident management team. A non-Disclosure Agreement (NOA) required to release this criterion. Escalate to other support entities when unable to resolve within Service Level Agreement (SLA). Escalate to other support entities when an issue requires a higher level of technical skills. Ensure trouble tickets are addressed in a timely fashion in accordance with WMATA designated SLAs. Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion. Document service-related issues and proposed resolutions for inclusion in the ITCS knowledge base. Manage incidents, Problems, and Service Requests. Use standard ITSM ticket system (example CA Service Delivery ) for handling tickets. Qualifications: Education High school diploma or GED (minimum requirement) Associate degree in IT, Computer Science, or related field (preferred but not required) Technical Skills Basic understanding of computer hardware (e.g., desktops, laptops, peripherals) Familiarity with operating systems Windows (most common) Understanding of troubleshooting steps, including: Software installation / uninstallation Password resets Network connectivity issues Printer issues Knowledge of common applications, such as: Microsoft 365 (Outlook, Word, Teams, OneDrive) Web browsers VPN clients Customer Service Skills Strong communication skills Ability to explain technical issues in simple, clear language Patience and professionalism Experience in customer service (retail, call center, etc.) is often acceptable if no IT experience Soft Skills Problem-solving mindset Attention to detail Ability to follow standard operating procedures (SOPs) Organizational skills and ability to document tickets clearly Experience 0-1 year of IT + basic technical competency Preferred Qualifications: Certifications (Often Preferred, Not Required) CompTIA A+ - the most recognized entry level IT certification CompTIA IT Fundamentals (ITF+) - great for beginners Microsoft 365 Certified: Fundamentals - helpful for MS-based environments HDI Customer Service Representative - customer support-specific credential Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
08/03/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Specialist I s for a Full-Time position. Job Summary: The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users Essential Functions: The Help Desk Specialist's activities include but are not limited to: Provide 24x7x365 coverage for all Tier I customer-related issues. Intercept and initiate resolution of IT customer service requests via telephone, chat, or e-mail. Log service tickets for every customer interaction regardless of the mode of communication (email, phone, or chat). Troubleshoot, triage, and resolve service requests over the phone and/or via remote access. Escalate issues reported by WMATA's VIPs Report critical issues, which fall under WMATA's critical incident criteria to the designated incident management team. A non-Disclosure Agreement (NOA) required to release this criterion. Escalate to other support entities when unable to resolve within Service Level Agreement (SLA). Escalate to other support entities when an issue requires a higher level of technical skills. Ensure trouble tickets are addressed in a timely fashion in accordance with WMATA designated SLAs. Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion. Document service-related issues and proposed resolutions for inclusion in the ITCS knowledge base. Manage incidents, Problems, and Service Requests. Use standard ITSM ticket system (example CA Service Delivery ) for handling tickets. Qualifications: Education High school diploma or GED (minimum requirement) Associate degree in IT, Computer Science, or related field (preferred but not required) Technical Skills Basic understanding of computer hardware (e.g., desktops, laptops, peripherals) Familiarity with operating systems Windows (most common) Understanding of troubleshooting steps, including: Software installation / uninstallation Password resets Network connectivity issues Printer issues Knowledge of common applications, such as: Microsoft 365 (Outlook, Word, Teams, OneDrive) Web browsers VPN clients Customer Service Skills Strong communication skills Ability to explain technical issues in simple, clear language Patience and professionalism Experience in customer service (retail, call center, etc.) is often acceptable if no IT experience Soft Skills Problem-solving mindset Attention to detail Ability to follow standard operating procedures (SOPs) Organizational skills and ability to document tickets clearly Experience 0-1 year of IT + basic technical competency Preferred Qualifications: Certifications (Often Preferred, Not Required) CompTIA A+ - the most recognized entry level IT certification CompTIA IT Fundamentals (ITF+) - great for beginners Microsoft 365 Certified: Fundamentals - helpful for MS-based environments HDI Customer Service Representative - customer support-specific credential Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Alliance for Academic Internal Medicine (AAIM)
Alexandria, Virginia
Who we are : The Alliance for Academic Internal Medicine (AAIM) is seeking a Senior Research and Data Visualization Specialist reporting to the Director of Survey Research. When you join the AAIM team you are offered a competitive salary and generous benefit package. Part of the package includes AAIM paying the full premium cost for employee coverage under the health and dental plans. Coverage begins the first of the month following hire date. Other benefits include vision, life insurance, disability insurance, EAP, 403(b) retirement plan with a 7% contribution after one year of service, generous leave policy, identity theft insurance, access to professional development funds, and more! AAIM, a professional membership association, promotes the advancement and professional development of its members who prepare the next generation of internal medicine physicians and leaders through education, research, engagement, and collaboration. Representing over 14,000 members, AAIM is the largest association of faculty and administrative staff serving in departments of medicine. Located in the Old Town section of Alexandria, AAIM is convenient to the Blue and Yellow Metro lines. To learn more about our organization, please visit . What this job is about: The Senior Research and Data Visualization Specialist serves on the Education and Research Team (ERT), which addresses issues related to internal medicine education (undergraduate medical education UME and graduate medical education GME ). The team also oversees research on the discipline and profession of academic medicine through survey data collection, descriptive and exploratory analyses for data visualizations and summary reports, and comparative analyses for publication by member advisory committees/work groups. The Senior Research and Data Visualization Specialist integrates intermediate research skills with data visualization and analytical capabilities. This position is responsible for developing and implementing frameworks (e.g., project milestones and timelines) for research studies, analyzing datasets of variable sizes and complexity, and translating findings into clear, compelling visual insights, reports, and other communications to inform stakeholders on timely issues in their profession. This role serves as a critical bridge between Alliance survey data collection and stakeholder priorities by ensuring that results from studies of complex issues are analytically rigorous and can be interpreted by diverse audiences. The Senior Research and Data Visualization Specialist also applies independent judgment by reviewing requests for Surveys staff support and advising the Director of Survey Research on how to proceed. Responsibilities: Designs, plans, and manages the frameworks (e.g., project milestones and timelines for deliverables) for survey research studies and other data analysis projects from inception to completion. Develops and oversees study protocols while ensuring compliance with research ethics and data confidentiality. Coordinates the activities of cross-functional teams, stakeholders, and member advisory committees/work groups to execute research initiatives. Leads survey development processes, including pilot testing, fielding, data collection, and analyses for summary reporting, ensuring methodological rigor throughout the research lifecycle. Serves as a primary point of contact for project stakeholders and provides periodic updates to Alliance staff and leadership. Manages quantitative datasets of varying sizes, structures, and degrees of complexity, cleaning and validity-checking results to ensure data accuracy and integrity. Conducts descriptive, exploratory, and comparative statistical analyses using data analysis software. Identifies trends, patterns, and key metrics or indicators to generate actionable insights internally and externally. Prepares datasets as sources for Alliance member interactive data dashboard queries, reports, and visualizations, curating which content to include and updating it when appropriate. Translates analytical findings of varying degrees of complexity into intuitive visuals and narratives for technical and non-technical audiences. Similarly, applies best practices in data storytelling and visual design to communicate insights effectively. Continually evaluates and implements emerging visualization tools and techniques. Contributes to the development of scholarly manuscripts and presentations with member-driven survey or survey question author groups. Similarly, contributes to policy briefs or organizational reporting efforts. Presents findings from data collection to stakeholders, leadership teams, and external audiences. Collaborates with multidisciplinary teams, including other researchers and executive leadership. Facilitates member survey advisory committee meetings, developing draft agendas and ensuring follow-through on action items. Attends offsite in-person and other virtual meetings to fulfill the responsibilities of this position. Mentors junior research staff and provide technical guidance as appropriate. Maintains certification in human subjects research training, applies this knowledge to ensure AAIM survey data integrity, confidentiality, and survey participants' rights. Develops and oversees the responsible and effective fiscal management, allocation, and reporting of the department's budget, which may cover staff, vendors, tools and equipment, resources, travel, programs, meetings, committees, revenue, expenses, and invoice coding. Reports potential budgetary problems and collaborates on creating solutions. Oversees multiple projects simultaneously; guides the development of project plans; substantiates the staff, vendors, skills, and financial resources required to complete tasks. Manages direct reports by setting performance goals, monitoring performance, and maintaining an ongoing dialogue regarding successes and challenges using developmental coaching and mentoring. Makes staff compensation, transfer, promotion, and termination decisions. Advises and guides managers and supervisors on providing appropriate and timely employment decisions and rewards to their staff which help to motivate and retain the best talent. Develops and executes recruitment and selection plans to identify and hire talent with strong qualifications and competencies. Provides new hires with a solid foundation for success by orientating and training them on AAIM, their department, and their roles and responsibilities. Perform other duties as necessary. Supervisory Responsibility and Key Relationships: Position includes significant representative contact with committees and members through email, telephone, and onsite meetings for purposes of strategic planning, policy, and oversight. Position manages professional and support staff. What you will get out of it: Insight into the discipline of academic internal medicine. Develop your project management, communication, and budgeting skills. Work with committed and dedicated professional staff and volunteers in a collaborative and high performing environment. Professional development opportunities to grow your career. Comprehensive benefits package including medical, dental, vision, life insurance, disability insurance, EAP, 403(b) retirement plan with a 7% contribution after one year of service, generous leave policy, access to professional development funds, and more! How to apply: Send a resume, cover letter, and salary requirements to . Note: AAIM staff are currently working a hybrid schedule (Tuesdays and Wednesdays in the Alexandria-based office, with three days working remotely), but plan to transition to flexible scheduling based on team needs in a soon to be renovated office space. Both hybrid and remote opportunities are available, with remote work considered within the Washington Metropolitan Statistical area. Requirements: Master's degree + 8 years' experience in Data Science, Statistics, Survey Methodology, other related Social Sciences (Psychology, Applied Sociology, Economics), or a related field (e.g., Public Policy), including experience in research design, data analysis, and/or data visualization. Demonstrated experience in managing complex projects or applied research studies. Intermediate competency in commonly-used statistical software packages and professional survey software suite (Stata and Qualtrics XM or Alchemer preferred or willingness to learn if trained in comparable suites such as SPSS and QuestionPro, SurveyMonkey, or RedCap). Intermediate-level knowledge of descriptive and basic inferential statistics, including predictive modeling and best practices for reporting results for public consumption. Proficiency in data visualization tools ( preferably Power BI , Tableau, Looker). Data storytelling and visual communication capabilities. Intermediate-level knowledge of survey question design and validity checking through practices such as confirmatory factor analysis and cognitive interviewing. Ability to maintain annual renewal of human subjects research training certificate and remain current with best practices for research ethics, including institutional review board study protocol management. Proficiency using Microsoft Office suite applications and web-based collaborative tools; quick study in learning new software suites and applications. Highly skilled at communicating verbally and in writing, providing original content and using accurate grammar, tact, and diplomacy. Highly developed problem solving, analytical, and strategic thinking skills. Superior organizational and time management skills, and attention to quality. Highly skilled at working with general direction managing multiple priorities simultaneously . click apply for full job details
08/03/2026
Full time
Who we are : The Alliance for Academic Internal Medicine (AAIM) is seeking a Senior Research and Data Visualization Specialist reporting to the Director of Survey Research. When you join the AAIM team you are offered a competitive salary and generous benefit package. Part of the package includes AAIM paying the full premium cost for employee coverage under the health and dental plans. Coverage begins the first of the month following hire date. Other benefits include vision, life insurance, disability insurance, EAP, 403(b) retirement plan with a 7% contribution after one year of service, generous leave policy, identity theft insurance, access to professional development funds, and more! AAIM, a professional membership association, promotes the advancement and professional development of its members who prepare the next generation of internal medicine physicians and leaders through education, research, engagement, and collaboration. Representing over 14,000 members, AAIM is the largest association of faculty and administrative staff serving in departments of medicine. Located in the Old Town section of Alexandria, AAIM is convenient to the Blue and Yellow Metro lines. To learn more about our organization, please visit . What this job is about: The Senior Research and Data Visualization Specialist serves on the Education and Research Team (ERT), which addresses issues related to internal medicine education (undergraduate medical education UME and graduate medical education GME ). The team also oversees research on the discipline and profession of academic medicine through survey data collection, descriptive and exploratory analyses for data visualizations and summary reports, and comparative analyses for publication by member advisory committees/work groups. The Senior Research and Data Visualization Specialist integrates intermediate research skills with data visualization and analytical capabilities. This position is responsible for developing and implementing frameworks (e.g., project milestones and timelines) for research studies, analyzing datasets of variable sizes and complexity, and translating findings into clear, compelling visual insights, reports, and other communications to inform stakeholders on timely issues in their profession. This role serves as a critical bridge between Alliance survey data collection and stakeholder priorities by ensuring that results from studies of complex issues are analytically rigorous and can be interpreted by diverse audiences. The Senior Research and Data Visualization Specialist also applies independent judgment by reviewing requests for Surveys staff support and advising the Director of Survey Research on how to proceed. Responsibilities: Designs, plans, and manages the frameworks (e.g., project milestones and timelines for deliverables) for survey research studies and other data analysis projects from inception to completion. Develops and oversees study protocols while ensuring compliance with research ethics and data confidentiality. Coordinates the activities of cross-functional teams, stakeholders, and member advisory committees/work groups to execute research initiatives. Leads survey development processes, including pilot testing, fielding, data collection, and analyses for summary reporting, ensuring methodological rigor throughout the research lifecycle. Serves as a primary point of contact for project stakeholders and provides periodic updates to Alliance staff and leadership. Manages quantitative datasets of varying sizes, structures, and degrees of complexity, cleaning and validity-checking results to ensure data accuracy and integrity. Conducts descriptive, exploratory, and comparative statistical analyses using data analysis software. Identifies trends, patterns, and key metrics or indicators to generate actionable insights internally and externally. Prepares datasets as sources for Alliance member interactive data dashboard queries, reports, and visualizations, curating which content to include and updating it when appropriate. Translates analytical findings of varying degrees of complexity into intuitive visuals and narratives for technical and non-technical audiences. Similarly, applies best practices in data storytelling and visual design to communicate insights effectively. Continually evaluates and implements emerging visualization tools and techniques. Contributes to the development of scholarly manuscripts and presentations with member-driven survey or survey question author groups. Similarly, contributes to policy briefs or organizational reporting efforts. Presents findings from data collection to stakeholders, leadership teams, and external audiences. Collaborates with multidisciplinary teams, including other researchers and executive leadership. Facilitates member survey advisory committee meetings, developing draft agendas and ensuring follow-through on action items. Attends offsite in-person and other virtual meetings to fulfill the responsibilities of this position. Mentors junior research staff and provide technical guidance as appropriate. Maintains certification in human subjects research training, applies this knowledge to ensure AAIM survey data integrity, confidentiality, and survey participants' rights. Develops and oversees the responsible and effective fiscal management, allocation, and reporting of the department's budget, which may cover staff, vendors, tools and equipment, resources, travel, programs, meetings, committees, revenue, expenses, and invoice coding. Reports potential budgetary problems and collaborates on creating solutions. Oversees multiple projects simultaneously; guides the development of project plans; substantiates the staff, vendors, skills, and financial resources required to complete tasks. Manages direct reports by setting performance goals, monitoring performance, and maintaining an ongoing dialogue regarding successes and challenges using developmental coaching and mentoring. Makes staff compensation, transfer, promotion, and termination decisions. Advises and guides managers and supervisors on providing appropriate and timely employment decisions and rewards to their staff which help to motivate and retain the best talent. Develops and executes recruitment and selection plans to identify and hire talent with strong qualifications and competencies. Provides new hires with a solid foundation for success by orientating and training them on AAIM, their department, and their roles and responsibilities. Perform other duties as necessary. Supervisory Responsibility and Key Relationships: Position includes significant representative contact with committees and members through email, telephone, and onsite meetings for purposes of strategic planning, policy, and oversight. Position manages professional and support staff. What you will get out of it: Insight into the discipline of academic internal medicine. Develop your project management, communication, and budgeting skills. Work with committed and dedicated professional staff and volunteers in a collaborative and high performing environment. Professional development opportunities to grow your career. Comprehensive benefits package including medical, dental, vision, life insurance, disability insurance, EAP, 403(b) retirement plan with a 7% contribution after one year of service, generous leave policy, access to professional development funds, and more! How to apply: Send a resume, cover letter, and salary requirements to . Note: AAIM staff are currently working a hybrid schedule (Tuesdays and Wednesdays in the Alexandria-based office, with three days working remotely), but plan to transition to flexible scheduling based on team needs in a soon to be renovated office space. Both hybrid and remote opportunities are available, with remote work considered within the Washington Metropolitan Statistical area. Requirements: Master's degree + 8 years' experience in Data Science, Statistics, Survey Methodology, other related Social Sciences (Psychology, Applied Sociology, Economics), or a related field (e.g., Public Policy), including experience in research design, data analysis, and/or data visualization. Demonstrated experience in managing complex projects or applied research studies. Intermediate competency in commonly-used statistical software packages and professional survey software suite (Stata and Qualtrics XM or Alchemer preferred or willingness to learn if trained in comparable suites such as SPSS and QuestionPro, SurveyMonkey, or RedCap). Intermediate-level knowledge of descriptive and basic inferential statistics, including predictive modeling and best practices for reporting results for public consumption. Proficiency in data visualization tools ( preferably Power BI , Tableau, Looker). Data storytelling and visual communication capabilities. Intermediate-level knowledge of survey question design and validity checking through practices such as confirmatory factor analysis and cognitive interviewing. Ability to maintain annual renewal of human subjects research training certificate and remain current with best practices for research ethics, including institutional review board study protocol management. Proficiency using Microsoft Office suite applications and web-based collaborative tools; quick study in learning new software suites and applications. Highly skilled at communicating verbally and in writing, providing original content and using accurate grammar, tact, and diplomacy. Highly developed problem solving, analytical, and strategic thinking skills. Superior organizational and time management skills, and attention to quality. Highly skilled at working with general direction managing multiple priorities simultaneously . click apply for full job details
GreenState Credit Union MAC Specialist I US-IA-North Liberty Job ID: # of Openings: 1 Category: Retail GreenState Credit Union Overview Serves as a key member of the Member Assistance Center by providing high quality service experiences to members through phone and digital interactions. This position will build relationships with members across various channels serviceable at a first-tier of support. The individual will process transactions in a professional, accurate and efficient manner. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Pay range for this hourly position is $23.61 - $27.60/hr with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Promotes and implements the values of the Member Assistance Center. The qualified candidate will be member focused, show excellence and accuracy in all work, demonstrate integrity, share one vision through teamwork, continually look for improvement, openly mentor others and respect others. Assists members and potential members with telephone and digital service channels by: Answering questions about GreenState products and services Performing transactions and resolving problems that are within their authority to resolve. Refer problems that are beyond their authority to the appropriate group along with their recommendations. Ensuring timely follow up in interactions requiring it for continuation of high-quality member service. Demonstrates excellence, integrity, teamwork and respect for others, in all their work. Displays expertise in all GreenState Credit Union products and services and can effectively cross-sell other products. Research and resolves complex member service issues with limited supervision. Educates members on the use of digital or self-service platforms and provides technical support while utilizing those platforms. Uses a computerized system for member verification, gathering relevant information to complete various transactions/requests while ensuring they are in accordance with the appropriate processes and procedures. Supports the department through accurate and timely completion of processing related tasks, such as document processing or responding to internal requests. Demonstrates a high degree of accuracy, attention to detail and multi-tasking ability. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events. Contributes positively to the strategic objectives and culture of the department. Educates members on all Credit Union products and services. Meets or exceeds established department and individual goals as identified by departmental leadership. All other duties as assigned. Qualifications High school diploma or the equivalent (i.e. GED) and 0-2 years of experience, preferably in a communication center and/or financial institution. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Individual must be comfortable being on camera at all times. Individuals must be able to conduct company business via phone and digital platforms. Ability to read and interpret documents such as procedure manuals. Ability to prioritize and work efficiently in a fast pace environment. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Must be bondable. Highly skilled in mult-tasking ability, accuracy and attention to detail. Thorough knowledge of deposit products and regulations. Ability to develop and maintain effective working relationships with co-workers Reporting Relationship Reports to the Member Assistance Center Service Supervisor. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. PI9c1f009bcef7-8337
08/02/2026
Full time
GreenState Credit Union MAC Specialist I US-IA-North Liberty Job ID: # of Openings: 1 Category: Retail GreenState Credit Union Overview Serves as a key member of the Member Assistance Center by providing high quality service experiences to members through phone and digital interactions. This position will build relationships with members across various channels serviceable at a first-tier of support. The individual will process transactions in a professional, accurate and efficient manner. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Pay range for this hourly position is $23.61 - $27.60/hr with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Promotes and implements the values of the Member Assistance Center. The qualified candidate will be member focused, show excellence and accuracy in all work, demonstrate integrity, share one vision through teamwork, continually look for improvement, openly mentor others and respect others. Assists members and potential members with telephone and digital service channels by: Answering questions about GreenState products and services Performing transactions and resolving problems that are within their authority to resolve. Refer problems that are beyond their authority to the appropriate group along with their recommendations. Ensuring timely follow up in interactions requiring it for continuation of high-quality member service. Demonstrates excellence, integrity, teamwork and respect for others, in all their work. Displays expertise in all GreenState Credit Union products and services and can effectively cross-sell other products. Research and resolves complex member service issues with limited supervision. Educates members on the use of digital or self-service platforms and provides technical support while utilizing those platforms. Uses a computerized system for member verification, gathering relevant information to complete various transactions/requests while ensuring they are in accordance with the appropriate processes and procedures. Supports the department through accurate and timely completion of processing related tasks, such as document processing or responding to internal requests. Demonstrates a high degree of accuracy, attention to detail and multi-tasking ability. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events. Contributes positively to the strategic objectives and culture of the department. Educates members on all Credit Union products and services. Meets or exceeds established department and individual goals as identified by departmental leadership. All other duties as assigned. Qualifications High school diploma or the equivalent (i.e. GED) and 0-2 years of experience, preferably in a communication center and/or financial institution. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Individual must be comfortable being on camera at all times. Individuals must be able to conduct company business via phone and digital platforms. Ability to read and interpret documents such as procedure manuals. Ability to prioritize and work efficiently in a fast pace environment. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Must be bondable. Highly skilled in mult-tasking ability, accuracy and attention to detail. Thorough knowledge of deposit products and regulations. Ability to develop and maintain effective working relationships with co-workers Reporting Relationship Reports to the Member Assistance Center Service Supervisor. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. PI9c1f009bcef7-8337
GreenState Credit Union Senior Salesforce Operations Specialist US-IA-North Liberty Job ID: # of Openings: 1 Category: Marketing GreenState Credit Union Overview The Senior Salesforce Operations Specialist coordinates cross-functional efforts between business stakeholders, Salesforce delivery teams, and compliance and audit partners to support a secure, scalable, and well-governed platform. The Senior Salesforce Operations Specialist oversees the intake and evaluation of enhancement requests and helps drive delivery coordination. For larger initiatives, this role will step in as a project manager to support planning, timelines, and execution. This position also helps ensure data integrity, platform standards, and regulatory requirements are consistently upheld. The ideal candidate is highly organized, communicates effectively across teams, and can balance governance, operational support, and project coordination to maintain a healthy Salesforce environment that scales with the business. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Salary range for this position is $90,593.36 - $105,914.12 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Coordinate Salesforce demand intake and assist with overseeing evaluation process, including facilitating meetings as needed, coordinating and organizing moving parts with teams impacted, and assessing each request for compliance implications. Partner with VP Salesforce and business owners to ensure requests align to roadmap and strategy. Ensure regulatory and audit compliance working with compliance and audit teams to keep Salesforce platform adhering to credit union policies and controls. Ensure risk, compliance, and audit readiness. Maintain documentation, controls, and policy adherence. Organize timelines and ensure enhancements meet deadlines. Act as Salesforce project coordinator for internal and external project implementations. Measure success of Salesforce enhancements as it relates to ROI. Assist with defining project scopes, goals, timelines, and deliverables in collaboration with stakeholders. Coordinate internal and external resources, ensuring timely execution and delivery. Monitor project risks, dependencies, and communication with stakeholders at all levels. Communicate platform project status and delivery outcomes to leadership. Facilitate cross-functional meetings, maintain documentation, and ensure consistent communication across all levels. Monitor project milestones and deliverables, ensuring adherence to quality standards. Maintain and enforce platform governance standards (naming conventions, data ownership, usage policies). Monitor and report on data quality metrics, driving remediation initiatives. Track platform KPIs (adoption, performance, data integrity). Document and communicate decision rationales to stakeholders as needed. Identify opportunities to enhance platform adoption and operational efficiency. Maintain documentation, security roles, and compliance procedures. Perform other duties and responsibilities as assigned. Qualifications Bachelor's degree. 5+ years' experience in project management and operations. Strong organization skills (planning and prioritizing) and communication skills (written, verbal, and listening) are critical in this position. Strong cross-functional leadership, communication, attention to detail, and change management skills. Experience leading cross-functional projects or programs. Experience working with compliance, risk, or audit teams. Strong interpersonal skills required for internal and external credit union communications. Proficiency in a variety of PC software programs, including the Microsoft Office application suite. Understanding of products (Sales Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud a plus). Familiarity with Agile project delivery methodologies a plus. Proficient with project tools like Jira, Confluence, or Smartsheet a plus. Experience in financial services, banking, or credit unions a plus. Ability, availability and willingness to work additional hours as needed by the workload and the credit union's rapidly changing competitive environment. Support diverse and inclusive work environment. Must be bondable. Reporting Relationship Reports to the VP Salesforce. Supervisory Responsibilities This position is not responsible for the supervision of others. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. PI21c80ea2ed2d-6576
08/02/2026
Full time
GreenState Credit Union Senior Salesforce Operations Specialist US-IA-North Liberty Job ID: # of Openings: 1 Category: Marketing GreenState Credit Union Overview The Senior Salesforce Operations Specialist coordinates cross-functional efforts between business stakeholders, Salesforce delivery teams, and compliance and audit partners to support a secure, scalable, and well-governed platform. The Senior Salesforce Operations Specialist oversees the intake and evaluation of enhancement requests and helps drive delivery coordination. For larger initiatives, this role will step in as a project manager to support planning, timelines, and execution. This position also helps ensure data integrity, platform standards, and regulatory requirements are consistently upheld. The ideal candidate is highly organized, communicates effectively across teams, and can balance governance, operational support, and project coordination to maintain a healthy Salesforce environment that scales with the business. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Salary range for this position is $90,593.36 - $105,914.12 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Coordinate Salesforce demand intake and assist with overseeing evaluation process, including facilitating meetings as needed, coordinating and organizing moving parts with teams impacted, and assessing each request for compliance implications. Partner with VP Salesforce and business owners to ensure requests align to roadmap and strategy. Ensure regulatory and audit compliance working with compliance and audit teams to keep Salesforce platform adhering to credit union policies and controls. Ensure risk, compliance, and audit readiness. Maintain documentation, controls, and policy adherence. Organize timelines and ensure enhancements meet deadlines. Act as Salesforce project coordinator for internal and external project implementations. Measure success of Salesforce enhancements as it relates to ROI. Assist with defining project scopes, goals, timelines, and deliverables in collaboration with stakeholders. Coordinate internal and external resources, ensuring timely execution and delivery. Monitor project risks, dependencies, and communication with stakeholders at all levels. Communicate platform project status and delivery outcomes to leadership. Facilitate cross-functional meetings, maintain documentation, and ensure consistent communication across all levels. Monitor project milestones and deliverables, ensuring adherence to quality standards. Maintain and enforce platform governance standards (naming conventions, data ownership, usage policies). Monitor and report on data quality metrics, driving remediation initiatives. Track platform KPIs (adoption, performance, data integrity). Document and communicate decision rationales to stakeholders as needed. Identify opportunities to enhance platform adoption and operational efficiency. Maintain documentation, security roles, and compliance procedures. Perform other duties and responsibilities as assigned. Qualifications Bachelor's degree. 5+ years' experience in project management and operations. Strong organization skills (planning and prioritizing) and communication skills (written, verbal, and listening) are critical in this position. Strong cross-functional leadership, communication, attention to detail, and change management skills. Experience leading cross-functional projects or programs. Experience working with compliance, risk, or audit teams. Strong interpersonal skills required for internal and external credit union communications. Proficiency in a variety of PC software programs, including the Microsoft Office application suite. Understanding of products (Sales Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud a plus). Familiarity with Agile project delivery methodologies a plus. Proficient with project tools like Jira, Confluence, or Smartsheet a plus. Experience in financial services, banking, or credit unions a plus. Ability, availability and willingness to work additional hours as needed by the workload and the credit union's rapidly changing competitive environment. Support diverse and inclusive work environment. Must be bondable. Reporting Relationship Reports to the VP Salesforce. Supervisory Responsibilities This position is not responsible for the supervision of others. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. PI21c80ea2ed2d-6576