A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3 years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.5c143e31-5e48-4549-b2d185386
08/01/2026
Full time
A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3 years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.5c143e31-5e48-4549-b2d185386
A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3 years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.5c143e31-5e48-4549-b2d185386
08/01/2026
Full time
A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3 years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.5c143e31-5e48-4549-b2d185386
A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3 years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.5c143e31-5e48-4549-b2d185386
08/01/2026
Full time
A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3 years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.5c143e31-5e48-4549-b2d185386
A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3 years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.5c143e31-5e48-4549-b2d185386
08/01/2026
Full time
A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3 years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.5c143e31-5e48-4549-b2d185386
Senior Web Developer Req number: R8092 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Senior Web Developer ready to take us to the next level! If you have experience designing, developing, testing, implementing and supporting web and API-based software solutions and are looking for your next career move, apply now. Job Description We are looking for a Senior Web Developer to design, develop, test, implement, and support web and API-based software solutions for CAI clients. This position will be a full-time contract and hybrid in Chicago, IL. What You'll Do Collaborate with a team of application specialists to support enterprise client applications Develop and unit test REST web services and web-based solutions using HTTPS technologies Utilize tools such as SOAP UI and Postman for API development, testing, and validation Translate business requirements into technical solutions that align with established development standards Create and maintain code documentation and technical design documentation Develop both backend and frontend components for web-based applications Resolve software defects in a timely and thorough manner Participate in application and network performance tuning activities Assess, prioritize, and triage issues based on business impact and urgency Escalate issues to management when appropriate Manage multiple priorities simultaneously while ensuring project timelines and deliverables are met Participate in cross-training initiatives and knowledge-sharing activities across teams Quickly learn new applications, technologies, and systems introduced into client environments Promote teamwork, collaboration, and effective communication among CAI and client team members Deliver high-quality, defect-free solutions that align with industry standards and application best practices Analyze and assess vendor-released application upgrades and enhancements What You'll Need Required: Bachelor's degree in Computer Science, Computer Applications, Engineering, or a related field 7+ years of experience as a Programmer Analyst, Software Developer, IT Consultant, or similar role Strong experience with Java Strong experience with Angular 13 Strong experience with Spring Boot Strong experience with Spring Data JPA Strong experience with Spring Framework Strong experience with Spring Security Strong experience with Hibernate Strong experience with Maven Strong experience with Bootstrap Strong experience with Oracle databases Strong experience with JBoss Experience using GitLab Experience using SQL Developer and Toad Experience using JIRA Experience using JBoss Cruise Control Experience using Eclipse Experience developing and testing RESTful APIs and web services Experience with SOAP UI and Postman Strong analytical and problem-solving skills Excellent verbal and written communication skills Strong client-facing and customer service skills Ability to work effectively under pressure and meet deadlines Ability to work independently with minimal supervision Strong attention to detail and commitment to quality Sound decision-making skills with the ability to seek guidance when needed Demonstrated ability to work effectively as part of a collaborative team Preferred: Experience with payment processing systems Experience with AWS cloud technologies Experience supporting large-scale enterprise applications Experience with performance tuning and application optimization Experience working in consulting or client services environments Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111. EEO Statement It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $100 - $115 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
08/01/2026
Full time
Senior Web Developer Req number: R8092 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Senior Web Developer ready to take us to the next level! If you have experience designing, developing, testing, implementing and supporting web and API-based software solutions and are looking for your next career move, apply now. Job Description We are looking for a Senior Web Developer to design, develop, test, implement, and support web and API-based software solutions for CAI clients. This position will be a full-time contract and hybrid in Chicago, IL. What You'll Do Collaborate with a team of application specialists to support enterprise client applications Develop and unit test REST web services and web-based solutions using HTTPS technologies Utilize tools such as SOAP UI and Postman for API development, testing, and validation Translate business requirements into technical solutions that align with established development standards Create and maintain code documentation and technical design documentation Develop both backend and frontend components for web-based applications Resolve software defects in a timely and thorough manner Participate in application and network performance tuning activities Assess, prioritize, and triage issues based on business impact and urgency Escalate issues to management when appropriate Manage multiple priorities simultaneously while ensuring project timelines and deliverables are met Participate in cross-training initiatives and knowledge-sharing activities across teams Quickly learn new applications, technologies, and systems introduced into client environments Promote teamwork, collaboration, and effective communication among CAI and client team members Deliver high-quality, defect-free solutions that align with industry standards and application best practices Analyze and assess vendor-released application upgrades and enhancements What You'll Need Required: Bachelor's degree in Computer Science, Computer Applications, Engineering, or a related field 7+ years of experience as a Programmer Analyst, Software Developer, IT Consultant, or similar role Strong experience with Java Strong experience with Angular 13 Strong experience with Spring Boot Strong experience with Spring Data JPA Strong experience with Spring Framework Strong experience with Spring Security Strong experience with Hibernate Strong experience with Maven Strong experience with Bootstrap Strong experience with Oracle databases Strong experience with JBoss Experience using GitLab Experience using SQL Developer and Toad Experience using JIRA Experience using JBoss Cruise Control Experience using Eclipse Experience developing and testing RESTful APIs and web services Experience with SOAP UI and Postman Strong analytical and problem-solving skills Excellent verbal and written communication skills Strong client-facing and customer service skills Ability to work effectively under pressure and meet deadlines Ability to work independently with minimal supervision Strong attention to detail and commitment to quality Sound decision-making skills with the ability to seek guidance when needed Demonstrated ability to work effectively as part of a collaborative team Preferred: Experience with payment processing systems Experience with AWS cloud technologies Experience supporting large-scale enterprise applications Experience with performance tuning and application optimization Experience working in consulting or client services environments Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111. EEO Statement It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $100 - $115 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.