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AI Engineer 4 (Gen AI Platform Services: Agentic AI) At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact. What You'll Do: Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One. Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, agents and multi-agent workflows, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc. Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, PyTorch, and more. Invent and introduce state-of-the-art foundation model optimization techniques to improve the performance - scalability, cost, latency, throughput - of large scale production AI systems. Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One. Own the end-to-end architecture for complex AI systems - ensuring maintainability, observability, and ethical alignment Define and maintain service-level objectives (SLOs) for AI reliability, including latency, uptime, and model performance drift Collaborate with infrastructure engineering to optimize GPU/TPU utilization and accelerate model inference pipelines Lead cross-functional technical reviews for new AI system deployments, ensuring security, data governance, and compliance standards are met Mentor Principal and Senior Associates on scalable design, performance tuning and research-to-production translation The Ideal Candidate: You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enables you to see and exploit optimization opportunities that others miss You are a resilient trailblazer who can forge new paths to achieve business goals when the route is unknown Basic Qualifications: Bachelor's Degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 2 years of experience developing AI and ML algorithms or technologies At least 4 years of experience programming with Python, Go, Scala, CUDA, or Java Preferred Qualifications: Experience leading development AI systems with tradeoff decisions around cost, latency, throughput and accuracy 6+ years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud) 3+ years of experience with Kubernetes Experience designing, developing, delivering, and supporting AI services Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, CUDA, or Golang Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency, throughput, and cost Experience in building agentic AI systems and agentic workflows Passion for staying abreast of the latest AI research and AI systems, and judiciously apply novel techniques in production Proficiency in designing distributed systems for model training, evaluation, and online inference at petabyte scale Experience defining AI model governance processes, including producibility, lineage tracking, and automated retaining schedules Demonstrated ability to influence architectural decisions across multiple AI product lines or platforms Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $197,300 - $225,100 for AI Engineer 4 McLean, VA: $197,300 - $225,100 for AI Engineer 4 New York, NY: $215,200 - $245,600 for AI Engineer 4 San Francisco, CA: $215,200 - $245,600 for AI Engineer 4 San Jose, CA: $215,200 - $245,600 for AI Engineer 4 Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. About the Role McKesson is seeking a Senior Product Manager, Finance Systems & ERP Transformation to help modernize and optimize Finance technology capabilities across General Ledger, Accounts Payable, Accounts Receivable, Financial Close, Reporting, and related Finance processes. In this role, you will partner with Finance, Accounting, Decision Intelligence, Technology, and business stakeholders to translate business needs into clear requirements, product priorities, and scalable system solutions. This role is ideal for a finance systems product leader who understands ERP platforms, financial operations, data quality, reporting, controls, and Agile delivery. You will own and prioritize the Finance Systems product backlog, support roadmap planning, and help prepare the organization for future ERP transformation initiatives, including SAP S/4HANA. What You'll Do Serve as a key liaison between Finance stakeholders and technology teams to translate business needs into actionable requirements, user stories, and delivery outcomes. Manage and prioritize the Finance Systems product backlog, including epics, features, acceptance criteria, release readiness, and stakeholder communication. Partner with Finance leaders to evaluate, optimize, and standardize processes across GL, AP, AR, Fixed Assets, Financial Reporting, Budgeting, Forecasting, and Close. Lead requirements gathering, process mapping, gap analysis, solution design, and business case development for Finance systems initiatives. Support ERP transformation readiness, including SAP S/4HANA planning, process alignment, UAT, change management, adoption, and business readiness. Collaborate with engineering, data, analytics, integration, vendor, and platform teams to deliver scalable Finance reporting, data quality, and automation improvements. Define Finance data quality, reconciliation, validation, reporting, lineage, and acceptance criteria to support trusted financial information. Support change control, release governance, SOX-aware requirements, auditability, and operational readiness for Finance system enhancements. Basic Requirements 7+ years of experience in Finance Systems, Business Analysis, Product Management, ERP implementations, Finance transformation, or related roles. Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience. Experience with Finance processes such as General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Financial Reporting, Budgeting, Forecasting, or Financial Close. Experience gathering, documenting, and managing business requirements, process flows, functional specifications, user stories, and acceptance criteria. Experience managing or contributing to product backlogs, roadmap priorities, sprint planning, backlog refinement, UAT, and release readiness. Experience working with ERP platforms such as PeopleSoft Financials, SAP S/4HANA, or comparable enterprise Finance systems. Experience analyzing current-state processes, designing future-state solutions, and driving measurable process improvement. Experience partnering with business stakeholders, technology teams, vendors, and implementation partners to deliver Finance systems enhancements. Preferred Skills/Experience Experience supporting large-scale ERP implementations, Finance transformation, SAP S/4HANA programs, cloud modernization, or enterprise system upgrades. Knowledge of Finance data warehousing, data integration, semantic layers, business intelligence, reporting modernization, or analytics platforms. Experience defining Finance data quality rules, reconciliation needs, validation logic, reporting requirements, and business acceptance criteria. Familiarity with SOX-aware requirements, audit controls, change control, release governance, and data integrity practices. Experience with Enterprise Performance Management tools, including Oracle Essbase or similar budgeting, planning, forecasting, and management reporting platforms. Experience in healthcare, oncology, provider networks, life sciences, or other regulated environments. Strong facilitation, communication, stakeholder management, and executive-facing presentation skills. Travel, Work Environment and Physical Requirements Primary location: Houston, TX; secondary location: Dallas, TX. This is a standard professional office/computer-based role requiring frequent use of business systems, collaboration tools, and virtual or in-person stakeholder meetings. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $111,100 - $185,100 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!

AI Engineer 4 (Gen AI Platform Services: Agentic AI) At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact. What You'll Do: Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One. Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, agents and multi-agent workflows, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc. Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, PyTorch, and more. Invent and introduce state-of-the-art foundation model optimization techniques to improve the performance - scalability, cost, latency, throughput - of large scale production AI systems. Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One. Own the end-to-end architecture for complex AI systems - ensuring maintainability, observability, and ethical alignment Define and maintain service-level objectives (SLOs) for AI reliability, including latency, uptime, and model performance drift Collaborate with infrastructure engineering to optimize GPU/TPU utilization and accelerate model inference pipelines Lead cross-functional technical reviews for new AI system deployments, ensuring security, data governance, and compliance standards are met Mentor Principal and Senior Associates on scalable design, performance tuning and research-to-production translation The Ideal Candidate: You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enables you to see and exploit optimization opportunities that others miss You are a resilient trailblazer who can forge new paths to achieve business goals when the route is unknown Basic Qualifications: Bachelor's Degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 2 years of experience developing AI and ML algorithms or technologies At least 4 years of experience programming with Python, Go, Scala, CUDA, or Java Preferred Qualifications: Experience leading development AI systems with tradeoff decisions around cost, latency, throughput and accuracy 6+ years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud) 3+ years of experience with Kubernetes Experience designing, developing, delivering, and supporting AI services Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, CUDA, or Golang Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency, throughput, and cost Experience in building agentic AI systems and agentic workflows Passion for staying abreast of the latest AI research and AI systems, and judiciously apply novel techniques in production Proficiency in designing distributed systems for model training, evaluation, and online inference at petabyte scale Experience defining AI model governance processes, including producibility, lineage tracking, and automated retaining schedules Demonstrated ability to influence architectural decisions across multiple AI product lines or platforms Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $197,300 - $225,100 for AI Engineer 4 McLean, VA: $197,300 - $225,100 for AI Engineer 4 New York, NY: $215,200 - $245,600 for AI Engineer 4 San Francisco, CA: $215,200 - $245,600 for AI Engineer 4 San Jose, CA: $215,200 - $245,600 for AI Engineer 4 Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Standard Job Description What We're Doing At Lockheed Martin Rotary and Mission Systems (RMS) in Owego, NY, we develop advanced mission systems and electronics for defense and aerospace applications. Our teams create capabilities across advanced processing, radar, electronic warfare, communications, and avionics. The Work As an Electrical Engineer Level 3, you will independently design, develop, integrate, and test electrical and electronic systems. You will own significant portions of engineering work while collaborating across disciplines to deliver reliable solutions for advanced mission systems. You will: Design and develop electrical and electronic systems and subsystems. Develop and release schematics, drawings, analyses, and technical documentation. Perform circuit and system analysis, troubleshooting, and design reviews. Support power distribution, electrical interfaces, signal integrity, and system integrationLead prototype bring-up, integration, and testing activities. Collaborate with systems, mechanical, software, manufacturing, and test organizationsInvestigate complex technical issues and develop practical engineering solutions. Support advanced processing, radar, electronic warfare, communications, and avionics technologiesProvide technical guidance to less-experienced engineers. Please note: This position is based out of Owego, NY, requires ability to travel up to 10%. This position requires the ability to obtain and maintain a DoD government clearance at the Secret level. Who We Are RMS delivers mission-critical capabilities across multiple domains. Owego is a major engineering center supporting sophisticated sensors, processing, mission systems, and electronic technologies. Who You Are You are an experienced electrical engineer who enjoys owning challenging technical work and taking designs from requirements through integration and test. You also: Have strong experience in electrical or electronic system design Understand analog and digital circuit design and analysis Have experience with electrical interfaces, integration, troubleshooting, and testingCan independently investigate and resolve technical problems Communicate effectively across multidisciplinary teams Are capable of obtaining and maintaining a Secret-level security clearance Why Join Us Own meaningful electrical engineering work supporting advanced RMS mission systems. Expand your technical expertise, build leadership skills, and work alongside engineers solving complex challenges. Enjoy competitive compensation, PTO, 401(k), relocation assistance, and life in Owego, NY. Basic Qualifications -Bachelors degree from an accredited college in a related discipline, or equivalent experience of 5+ years. -Experience with digital circuit / logic design (schematic creation), processor design & architecture. -Ability to obtain and maintain a DoD government clearanct at the secret level. Desired Skills -Masters from an accredited college in Computer Engineering or Electrical Engineering. -Experience in designing Aero-Defense Industry compliant designs (For example: DO-254, DO-178, SOSA). -Project and team leadership experience. -Excellent oral and written communication skills are required. Pay Information Full-Time Salary Range: $85300.00 - $158300.00 At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow-both professionally and personally. The salary range for this position is as listed on the requisition. Please note that the salary information listed is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market(work location) and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Flexible work arrangements and schedules (e.g., 4x10), 401(k) match, Paid time off, Holidays, Parental Leave, EAP, Flexible Spending Accounts, Education Assistance, Life Insurance, Short-Term Disability, and Long-Term Disability. Annual short-term and/or long-term incentive compensation programs may be offered depending on the position. Payments under these annual programs are not guaranteed and can vary from year to year and are tied to a range of performance metrics. For (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.

ITC Digital Solutions is dedicated to supporting federal agencies through innovative technology solutions that drive mission success. We are seeking a highly motivated, mission-focused Senior ServiceNow Developer to join our growing team supporting a federal customer. This is an exciting opportunity to work on enterprise ServiceNow implementations that enhance operational efficiency, improve service delivery, and support critical government missions. As a Senior ServiceNow Developer, you will play a key role in designing, developing, configuring, and implementing ServiceNow applications and enhancements. You will collaborate closely with stakeholders, administrators, architects, and business teams to deliver scalable solutions while ensuring adherence to platform best practices and development standards. Key Responsibilities Design, develop, configure, and implement ServiceNow applications, modules, and enhancements. Work independently and collaboratively as a senior member of a technical delivery team. Support multiple ServiceNow instances and domains for internal and external customers. Participate in Agile/Scrum ceremonies and contribute to iterative development efforts. Provide technical guidance on ServiceNow design, architecture, development standards, and platform best practices. Collaborate with business, systems, and technology stakeholders to gather, analyze, and translate requirements into technical solutions. Develop and maintain custom ServiceNow functionality, workflows, and integrations. Create and maintain: Business Rules Script Includes Client Scripts Access Control Lists (ACLs) Workflow Activities UI Policies Catalog Items and Catalog Workflows Support deployment and rollout activities for new applications and enhancements. Troubleshoot platform issues and identify opportunities to improve system performance, scalability, and reliability. Ensure solutions align with security, governance, and federal compliance requirements. Contribute to documentation, knowledge transfer, and continuous process improvement initiatives. Required Qualifications Active government security clearance. Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience). 5+ years of hands-on ServiceNow development experience. Demonstrated experience supporting federal government clients and programs. Strong experience developing custom ServiceNow solutions using JavaScript and platform scripting capabilities. Experience working in Agile/Scrum development environments. Strong analytical, troubleshooting, and problem-solving skills. Ability to communicate effectively with both technical and non-technical stakeholders. Experience translating business requirements into technical designs and implemented solutions. Preferred Qualifications Deep knowledge of the ServiceNow platform and core modules, including: Service Catalog Service Portal Incident Management Knowledge Management Reporting and Dashboards Experience with IT Service Management (ITSM), IT Asset Management (ITAM), and Configuration Management Database (CMDB) processes. Knowledge of ITIL best practices and service management frameworks. Familiarity with PMP, PRINCE2, or related project management methodologies. Experience supporting enterprise-scale ServiceNow environments. Experience performing data analysis, data modeling, and working with large datasets. Understanding of software development lifecycle (SDLC) principles and enterprise application support. Experience with platform performance monitoring, optimization, and governance. Preferred Certifications ServiceNow Certified Application Developer (CAD) Additional ServiceNow certifications are highly desirable ITIL Foundation Certification preferred About ITC Digital Solutions: ITC Digital Solutions, a division of ITC Federal, delivers advanced technology solutions that help federal agencies modernize systems, harness data and AI, and adopt emerging technologies to advance their missions. Building on more than two decades of public sector experience, the team brings deep expertise in IT strategy, application development and testing, digital modernization, data and AI, and technology transformation across civilian, health, national security, and defense agencies. Disclaimer All qualified applicants will be considered for employment based on their skills and merit. Please be aware that ITC may capture your image (video or screenshot) during the interview process, and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by ITC. ITC discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors considered in making compensation decisions, including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales- or revenue-based metrics, and business or organizational needs. At ITC, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $120,000-$150,000. Full-time regular employees are eligible for paid time off, medical, dental, and vision insurance, a 401(k), and any other benefits available to eligible employees. Note: No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with applicable law. Equal Opportunity Employer/Protected Veterans The contractor will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions may not disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge; (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer; or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

JOB SUMMARY: NORC at the University of Chicago is seeking a qualified Data Analyst I or II (we are open to hiring at either level) to join the Statistics and Data Science department and support a diverse range of research projects. At NORC, Data Analysts are early career team members who train and work with our Statisticians and Data Scientists to perform tasks such as data processing, quality assurance, analysis, and dissemination. As part of their data processing responsibilities, Data Analysts import, clean, standardize, transform, and validate data sets. They also research and document data procedures and support the investigation of data problems. They may identify, analyze, and interpret trends or patterns in data sets, support modeling efforts, and help prepare data presentations and reports, including developing charts, graphs, and tables. In addition, the Data Analyst may assist in data collection and harmonization from primary or secondary data sources (e.g., administrative records, commercial data, social media data), preparing data files for delivery, and the maintenance of databases, data systems, and their relevant metadata/dictionaries. The Data Analyst is expected to work collaboratively in a team environment. Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position. Location: This is a hybrid role based in either our Chicago Loop or downtown DC office, with a minimum of six days per month in the office. We welcome interest from future graduates; however, this position requires a completed Bachelor's degree. If you are still pursuing your degree, please consider applying once your graduation requirements have been met. DEPARTMENT: Statistics and Data Science The Statistics and Data Science (SDS) department provides the scientific foundation required to advance NORC's project portfolio. SDS delivers rigorous, innovative, and fit-for-purpose solutions along the project lifecycle. The department provides leadership for NORC's approach on a broad range of approaches for study design and the analysis of primary and secondary data. SDS expertise includes artificial intelligence and machine learning; Bayesian analysis; causal inference; disclosure avoidance; imputation; data linkage and statistical matching for combining multiple data sources; data quality assessment; efficient and reproducible workflow development; privacy-preserving methods; small area estimation; statistical methods for survey sampling, weighting, estimation, and inference; and visualization. The SDS department works closely with research, technology, and operational teams across NORC to ensure that statistical excellence and innovation remain central to the organization's work. Many of NORC's projects and proposals are led by substantive research departments that require significant contributions from SDS staff. SDS works closely with highly collaborative groups across the organization to ensure success through cross-departmental partnerships. To further capture the innovative spirit of NORC, SDS also leads projects that target departmental focus areas. Examples of recent project topics involving SDS staff include survey design, weighting, and analysis; AI for enhancing data quality, standardization, and integration; enhancing traffic safety data; linkage of health administrative data and surveys; and testing data visualization approaches for effective communication. RESPONSIBILITIES: Collaborate with statisticians, data scientists, technology experts, and subject matter experts to implement and improve data management and analysis activities. Develop programs and scripts for data cleaning, integration, transformation, and harmonization, as well as data quality checks and validation Support and enhance applications and databases already built for various research needs and produce data documentation and dictionaries. Create data dashboards and visualizations, including preparing charts, graphs, and tables for reports and presentations. Perform various types of data analysis and modeling, often involving multiple data sets. Contribute to documentation, reports, and presentations through writing sections, creating basic analytic summaries, and developing tables and graphics. Apply AI tools to help improve efficiency. Perform other duties as assigned. REQUIRED SKILLS: Bachelor's degree in statistics, data science, computer science, or an equivalent field. 0-2 years' relevant experience (internships included). Statistical programming in multiple packages and databases, including Python (required) Familiarity working with large data sets, conducting statistical and quantitative modeling with strong programming. Strong foundation in areas of analytic methods, data engineering, machine learning, and scientific methods of inquiry. Experience with data management, data reduction techniques and data visualization. Working knowledge of different types of data that can be sourced whether from administrative data, surveys, social media, or sensor data. Strong skills in problem solving and quantitative analysis are required, including a willingness to understand deviations and ask questions about data issues. Able to organize and prioritize work assignments to meet project needs. Strong communication, writing and data storytelling skills. Enthusiasm for teamwork and collaboration across disciplinary boundaries. Preferred Skills: Experience working with SAS, Tableau, Hadoop, Hive, Databricks, MapReduce, and/or other large data systems Additional expertise in large and small language models, and machine learning, in working in cloud environments (e.g., AWS, Azure, GCP), and with command-line workflows (e.g., in bash) Experience with JavaScript programming. Qualified applicants must be eligible to work in the U.S. now and in the future. We regret that we are unable to offer visa sponsorship for this position. Please include a Resume and Cover Letter when applying. Candidates should be prepared to provide professional references upon request. SALARY AND BENEFITS: The pay range for this position is $62,000-$73,000. This position is classified as regular. Regular staff are eligible for NORC's comprehensive benefits program. Benefits include, but are not limited to: Generously subsidized health insurance, effective on the first day of employment Dental and vision insurance A defined contribution retirement program, along with a separate voluntary 403(b) retirement program Group life insurance, long-term and short-term disability insurance Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP). NORC is committed to equity and transparency in its pay practices. We publish salary ranges and benefit information for every job. The listed hiring range reflects what we, in good faith, expect to pay at the time of posting, though actual compensation may vary and may be adjusted over time. A candidate's placement within the range depends on factors such as competencies, education, qualifications, experience, skills, performance, and organizational needs. WHAT WE DO: NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge. WHO WE ARE: For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we're known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale. EEO STATEMENT: NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.

Title: Engineer III(NGGJP) Location: Northborugh and or Marlboorugh, MA Duration: 6 Months Description: Full time on-site Northborugh and or Marlboorugh, MA As a Network Security Engineer, you'll provide technical support for hardware and applications. You'll be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, operating systems, software, and related infrastructure. You'll ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational standards and security requirements. Key responsibilities include the following: Support of remote sites including data centers with ability to provide smart hands support for infrastructure and network equipment. Manage and maintain enterprise grade network firewalls, including rule creation, policy reviews, and security hardening. Configure, monitor, and troubleshoot routing and switching infrastructure within a multi site environment. Administer and optimize application delivery and traffic balancing platforms to ensure high availability and performance. Perform network vulnerability assessments and port scanning activities to identify and remediate security risks. Oversee centralized log collection, monitoring, and alerting systems to support operational visibility and incident response. Maintain and report on security patching on all Firewalls, Routers, Switches, applications for backups, syslog, monitoring, and appliances in the Network, within required time frames. Manage secure network backup processes, including automated configurations, validation, and restoration procedures. Follow NERC CIP Standards and meets time sensitive deadlines. Participate in 24x7 on call rotation, providing application and hardware support. Valid driver's license required with a safe driving history that meets National Grid's Safe Driver policy. Install ( Rack and Stack ) , Upgrade IOS on new equipment Proficient with Visio

Senior System Integration & Test (I&T) Engineer Contract Position 12+ months 40 hours weekly, Hybrid role days WFH TBD This position requires an Active DoD Secret Client is focused on delivering National Defense capabilities by driving mission-focused strategies to develop advanced technology systems enabling products and solutions focused on achieving the customer vision. Our programs deliver sustainable, reliable, and cost-efficient capabilities focused on end-customer needs that function in operationally relevant environments and timeframes. We consider the entire lifecycle of the solution, from conceptualization and architecting, through development to deployment, while leveraging novel technologies to deliver first-of-a-kind systems. We are seeking a Senior System Integration & Test (I&T) Engineer in our Woburn, MA office to support integration and test of advanced multi-function RF systems. The I&T Engineer should have experience performing subsystem and system level integration and test of software and/or hardware components to include building test sets and test software to verify system interfaces and functionality implementation against requirements. The I&T Engineer should have familiarity with automated test tools and techniques, writing and executing test plans and procedures, and contributing to system design packages. This position offers the opportunity to work with leading domain experts in sensors development, data analytics, and cyber security. The I&T Engineer will be expected to work closely with development teams to execute system testing both in a SIL environment as well as field tests. Experience with the Agile development process and associated tools is desired. This position is well suited for an engineer who has experience building DoD systems and is interested in hands on testing and fielding of novel systems developed by the client Both hardware and software-centric candidates are encouraged to apply to meet comprehensive system testing needs. Client is adopting Digital Engineering (DE) tools and techniques, including the integration of verification aspects of design as part of a comprehensive Model-Based Systems Engineering (MBSE) approach. Candidates will be expected to work with Systems Engineers to integrate I&T processes & artifacts into the DE workflow for programs, using MBSE tools to capture those aspects of the design related to verification, with traceability to external tools as required. What you will do: Working closely with domain experts, development teams, and systems engineers to design and develop hardware test sets and develop test software Hands on integration work in both hardware labs and field-test environments to ensure that software and hardware components are integrated into the system according to specification Experience in preparing and delivering briefings, familiarity with the execution of technical reviews (SRRs, PDRs, CDRs, TIMS, TRRs) Documenting and executing test plans and procedures Capturing and communicating test results and metrics This position requires an Active DoD Secret Clearance with the ability to obtain a Top Secret (TS) Security Clearance, for which U.S. citizenship is needed by the U.S. Government BS in Computer Science, Electrical Engineering, Systems Engineering, Aerospace Engineering, or related technical field with a minimum 5 years of relevant experience Proficiency in testing RF Systems Familiarity with containerized software Proficiency in Python, MATLAB, or Labview Familiarity with Ansible, Podman/Docker, Unit Test Frameworks, Artifactory Minimum of 3 years of experience working in I&T Travel required Nice to Have: Active Top Secret Security Clearance Domain expertise in one or more of the following areas is desirable; Radar, Electronic Warfare Antenna Apertures, Sensor Resource Management, Sea/Air/Space, Large-Scale Platform Test Systems, Cyber Physical Systems, Open System Architectures (UCI, OMS, COARPS) Proficiency in automated test tools and techniques Proficiency in bash scripting and Linux Operation Systems Familiarity with C/C++ Familiarity with MBSE tools such as Cameo (MagicDraw), Sparx Enterprise Architect, IBM Rational Rhapsody Familiarity with specific government open architectures (e.g., Open Mission Systems)

Hendrick Autoguard - HIC Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212 Position Summary The Data Engineer is a mid-level individual contributor responsible for the systems and structures that make Hendrick Autoguard's data reliable, accessible, and useful. This role owns the design and operation of the ingestion pipelines, transformation logic, and data models that serve both business intelligence and AI initiatives. This is not a role that waits for requirements to arrive fully formed. The Data Engineer is expected to develop a working understanding of how the business operates and to apply that knowledge when making technical decisions. A pipeline that runs on time but models the business incorrectly has not done its job. That distinction sits at the center of this role. The role works alongside the analysts and BI developers who build reporting on the data platform, the data science and AI teams who use curated data for model development, and the team that administers the underlying cloud infrastructure. The Data Engineer makes sure the data layer serves each of these groups well, so that none of them has to rebuild it for their own use. What This Role Does The Data Engineer owns the movement of data from source systems into the Snowflake data platform. In practice that means designing, building, and maintaining ingestion pipelines; orchestrating workflows in Dagster so they are observable, reliable, and operationally sound; and monitoring pipeline health and data availability. When a load fails or data arrives late, the Data Engineer investigates, fixes the underlying cause, and puts alerting in place so the same problem surfaces early next time rather than in a stakeholder's report. Once data lands, the Data Engineer develops and maintains the dbt transformation models that turn raw source data into clean, tested, and well-documented datasets. That includes designing dimensional models and data marts that support both reporting and machine learning use cases, and implementing data quality checks and testing standards throughout the transformation layer. Downstream consumers should be able to trust a dataset without re-verifying it themselves. The Data Engineer also prepares data for AI. That work includes structuring feature datasets and training data pipelines, and collaborating with data science and AI teams to make sure the data meets their requirements for quality, freshness, and structure. The Data Engineer contributes to the semantic layer that gives AI and analytics consumers consistent, well-defined access to business metrics and entities, and keeps data lineage and governance in view, since AI applications raise the stakes on knowing where data came from and how it may be used. The Data Engineer is also expected to advise on the strategic direction of the data engineering toolset, weighing in on platform and feature updates and evaluating new capabilities as they become available. Staying current with best practices and industry advancements in data engineering, AI data preparation, and orchestration is part of the job, not a side interest, and that knowledge should inform how the team's tools and standards evolve over time. Across all of this work, the Data Engineer builds working knowledge of the Autoguard business processes it supports, including vehicle service contract and protection product sales through dealership partners, claims administration, and cancellations, along with the workflows and decisions that depend on data from those areas. The Data Engineer engages directly with business stakeholders to understand their data needs, translates those needs into sound technical designs, and applies business context when weighing modeling decisions, pipeline priorities, and data quality standards. That knowledge makes each new request faster to scope. It also makes the Data Engineer a useful partner when a team is still working out which question it needs to answer. Adjacent Competencies Dashboard and report preparation are not a routine part of this role, and primary ownership of that work belongs to analysts and BI developers. The Data Engineer may occasionally need to support that function, though, whether by building or troubleshooting a report in a pinch or by helping an analyst work through a modeling issue at the source. The Data Engineer's core job is to deliver the modeled, tested data those teams build on, and to work with them when a reporting need exposes a gap in the data layer. Experience And Qualifications A candidate for this role has 3-7 years of professional experience in data engineering or a closely related discipline. They are proficient in SQL and have hands-on experience with a cloud data warehouse, a data transformation and modeling framework, and a workflow orchestration tool. Experience with Snowflake, dbt, and Dagster is strongly preferred, as is familiarity with AWS, including storage, IAM, and basic networking concepts. Preferred experience includes Python for pipeline development or data scripting; exposure to data quality frameworks, data contracts, or observability tooling; supporting ML pipelines or AI data preparation workflows; familiarity with medallion architecture or similar layered data design patterns; and involvement in data governance or data catalog efforts. The current technology environment includes Snowflake, Dagster, dbt, AWS (S3, EC2, and IAM), Python, and GitHub. Candidates must be able to engage with non-technical stakeholders and translate business needs into technical requirements. Clear written and verbal communication is not optional in this role. The Data Engineer produces model documentation, dataset descriptions, and design notes that analysts, data scientists, and business stakeholders rely on. That documentation needs to be accurate, specific, and usable without a follow-up conversation. Working Conditions The Data Engineer works on site at Hendrick Automotive Group headquarters in a standard office environment, collaborating in person with technology teams and the business stakeholders this role supports. Travel is minimal, and may be by car or plane. Position is not remote due to essential functions of the job. Position is required to sit for prolonged periods of time, extensive use of computer and related functions like typing and other office equipment used in regular performance of essential functions like phone, printer. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated IT Web Developer III for a Full-Time position. Role Summary A Drupal front-end developer who turns WHD's modernization designs into production-grade, accessible user interfaces. Working on DOL's PACE platform (EKS, Aurora MySQL, CloudFront/WAF), the role builds the Drupal themes, components, and form experiences behind the WHD External User Portal, Workers Owed Wages, Section 14(c), FLC Online, the Wage Determination public-facing portal, and the Online Complaint Intake portal. The focus is on USWDS-compliant, mobile-first, Section 508-conformant interfaces that replace paper and form-heavy processes with guided digital journeys for workers, employers, and other stakeholders. Key Responsibilities • Build and maintain custom Drupal 10+ themes and sub-themes (Twig, Sass/CSS, JavaScript) aligned with the U.S. Web Design System (USWDS) and DOL.gov styles. • Translate wireframes, prototypes, and style guides from the UI/UX team into reusable front-end components, Twig templates, and design-system patterns. • Configure and theme Drupal content structures (Layout Builder, Paragraphs, Views, blocks, menus) so that routine changes can be made through the Drupal admin interface without custom code. • Build the front end of Webform-based public forms: multi-step and cascading-question flows, conditional logic, real-time inline validation, save-and-resume, document upload, and confirmation-number lookup. • Implement Drupal behaviors and JavaScript for interactive features, including the user interface for the OCIO-built AI chatbot embedded in the complaint intake portal. • Deliver responsive, mobile-first layouts with touch-friendly controls that work across Chrome, Firefox, Safari, and Edge (current and one previous version) on desktop, tablet, and mobile. • Build accessibility in from the start: semantic HTML, ARIA, focus management, keyboard operability, and screen reader compatibility (JAWS, NVDA) to WCAG AA / Section 508; remediate accessibility findings. • Implement bilingual (English/Spanish) interfaces using Drupal multilingual and translation modules with WHD-provided translations. • Optimize front-end performance to meet the 3-second page/form load standard: asset aggregation, image optimization, lazy loading, and cache-friendly markup for CloudFront and Redis. • Integrate front-end tagging for the DOL Data Analytics Capability (page views, submission counts, funnel abandonment) without capturing PII. • Use DOL-provided secure AI coding tools (Microsoft Copilot) as part of the mandated AI-assisted development workflow; review all generated code before commit. • Commit code to the DOL OCIO GitLab repository, participate in sprint code reviews, write front-end unit and visual regression tests, and support release through the DevSecOps pipeline. Required Qualifications • Bachelor's degree in Computer Science, Information Systems, Design, or a related field (or equivalent experience). • 5+ years of professional front-end web development experience, including 3+ years building Drupal themes (Drupal 8/9/10+). • Expert HTML5, CSS3/Sass, and JavaScript (ES6+); strong Twig templating skills. • Hands-on experience with the U.S. Web Design System (USWDS) or a comparable design system. • Experience theming Drupal Webform, Layout Builder, Paragraphs, and Views. • Demonstrated experience building WCAG AA / Section 508-conformant interfaces and testing with screen readers. • Experience with Git, Composer, npm-based front-end build tooling, and CI/CD pipelines. • Experience using AI-assisted programming tools (e.g., Microsoft Copilot, GitHub Copilot). • Experience on Agile/Scrum teams using Jira. • U.S. person; must obtain and maintain a favorable NACI / HSPD-12 background investigation. Preferred Qualifications • Acquia Certified Drupal Front End Specialist or Drupal Developer certification. • Experience with the USWDS Drupal base theme. • Experience with federal public-facing websites (21st Century IDEA, Digital.gov, Login.gov user flows). • Experience with Drupal multilingual sites, decoupled/progressively decoupled components (React or Vue), or chatbot UI integration. • DHS Trusted Tester certification. • Familiarity with containerized Drupal hosting (Docker, Kubernetes, AWS). Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Full Stack Developer - Drupal Lead for a Full-Time position. Role Summary The technical lead for WHD's Drupal modernization program, designated as Key Personnel under the task order. This hands-on Senior Full Stack Drupal Lead architects, builds, and guides delivery of the migration of WHD's legacy ASP.NET/DB2 applications to Drupal 10+ on DOL's PACE platform (EKS, Aurora MySQL, EFS, S3, Secrets Manager, CloudFront/WAF), and of new public-facing portals integrated with Appian case management. The role sets the technical standard for the team, acts as the primary technical counterpart to DOL OCIO and WHD leadership, and builds Drupal as a reusable enterprise platform rather than a set of standalone sites. Key Responsibilities • Serve as hands-on technical lead and architect for the Drupal team, leading analysis, design, development, testing, and administration of WHD's modernized applications. • Own the target Drupal solution architecture on DOL PACE and keep it aligned with the product roadmap and DOL enterprise, platform, and solution architecture; obtain DOL OCIO technical guidance and approvals. • Design event-driven integrations between Drupal and Appian (WISE/CAPS) using Kafka (e.g., Form Submitted, Document Uploaded, Status Changed), backed by versioned, API-first REST services. • Integrate Drupal with federal systems on premises and in the cloud: Login.gov, DOL SSO, SharePoint, Amazon S3 document exchange, and the OCIO AI chatbot module. • Architect a configuration-driven enterprise form framework on the Drupal Webform module, supporting dynamic and multi-step forms, conditional questions, reusable validation, document upload, and multilingual content. • Build reusable enterprise components (Kafka framework, API framework, authentication, notifications, audit logging, error handling) that future DOL projects can reuse. • Evaluate and select contributed Drupal modules and marketplace plugins before writing custom code; design and develop custom modules and connectors where needed. • Create and oversee technical process models, data models, and user interface designs; plan and execute data migration from DB2 to MySQL and data reporting activities. • Ensure solutions meet federal standards: OWASP Top 10, NIST SP 800-53 controls, FISMA ATO requirements, externalized secrets (Secrets Manager / Pod Identity), and Section 508 / WCAG AA. • Review and verify implementations against design best practices, performance (3-second load, 99.9% uptime), and security; lead code reviews each sprint. • Lead the team's AI-assisted development practice using DOL-approved tools (Microsoft Copilot) to meet the contract's requirement of up to 50% AI-generated code, with human review, security scanning, and CI/CD validation of all output. • Lead technical planning, estimation, and requirements gathering; mentor developers from requirements through delivery; keep design sessions, scrums, and other Agile/SAFe ceremonies running smoothly. • Work directly with WHD end users, SMEs, Product Owners, and Federal Project Managers to confirm that application functionality meets business needs. Required Qualifications • Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). • 10+ years of hands-on full stack development experience as a team lead or architect, including a minimum of 5 years of Drupal experience. • Experience with the Drupal Webform module, custom module development, and integrating Drupal with federal systems (on premises and cloud). • Deep proficiency in PHP, Symfony/Drupal APIs, MySQL, JavaScript, Twig, and REST API design. • Experience with .NET (C#, ASP.NET) sufficient to analyze and migrate legacy applications. • Experience with AWS and/or Azure and container-based deployments (Docker, Kubernetes). • Experience delivering solutions that meet federal security and Section 508 standards. • Agile/SAFe and related developer certifications, or demonstrated equivalent experience; experience leading Agile/SAFe teams, preferably in the federal space. • Substantial experience with AI-assisted programming tools (e.g., GitHub Copilot, Microsoft Copilot, Gemini, or other DOL-approved tools). • Strong communication skills for working directly with federal stakeholders and mentoring developers. • U.S. person; must obtain and maintain a favorable NACI / HSPD-12 background investigation. Preferred Qualifications • Acquia Certified Drupal Developer, Back End Specialist, or Grand Master certification. • Experience with Kafka event-driven architecture and Appian integrations. • Experience hosting Drupal on AWS EKS with Aurora, EFS, S3, CloudFront, and Secrets Manager. • Experience leading legacy .NET-to-Drupal modernization or large-scale content and data migrations. • Experience integrating AI services (chatbots, OCR, document classification) into Drupal applications. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Responsibilities Design, build, test, deploy, and maintain Appian applications using core platform components and proven design patterns. Translate complex business requirements into functioning application components independently, with minimal guidance. Establish clear technical documentation, system architecture artifacts, and coding standards Develop level-of-effort estimates for enhancements and new features. Design and implement maintainable application components and support technical solution decisions. Provide accurate technical progress updates, risks, and estimates to project leadership. Design complex relational data models, translate them into Appian objects, and determine when advanced database functions are appropriate. Apply knowledge of Appian platform architecture to deliver applications optimized for performance, security, and scalability. Implement business process management (BPM) and process automation solutions that improve operational workflows. Design and implement integrations with external systems using Appian connected systems, integration objects, REST APIs, and approved plug-ins. Configure, administer, and support Appian application deployments across development, test, and production environments, coordinating with DevSecOps and infrastructure teams. Troubleshoot and debug application issues using Appian monitoring tools, logs, Health Check, and platform documentation; understand relevant Admin Console settings. Conduct code reviews, mentor junior developers, and serve as a technical escalation resource for performance, security, and scalability issues. Qualifications 5+ years of proven hands-on experience developing, deploying and managing Appian applications Ability to obtain and maintain the required federal background investigation or Public Trust suitability determination Appian Certified Senior Developer certification Hands-on experience with Appian SAIL interfaces, Records, Process Models, expression rules, and application design patterns Experience with relational data modeling, SQL, and Appian data objects Experience developing integrations with REST APIs, connected systems, and integration objects Ability to identify and resolve Appian application performance, security, and scalability issues Experience using GitHub for source control and collaborative development Experience applying DevSecOps practices to application development, testing, and deployment Collaborative, detail-oriented team player focused on software quality Strong analytical, debugging, and problem-solving skills Excellent verbal and written communication skills BS/BA in Computer Science, Engineering, or relevant field Pay: $132,916.76 - $141,137.52 per year Benefits: 401(k) Dental insurance Health insurance Paid holidays Paid sick time Paid time off Vision insurance

Position Overview We are seeking a highly skilled Planisware Technical Architect to lead the technical design, architecture, integration, configuration, and implementation of an enterprise Planisware platform supporting General Motors' Product Development, R&D, PMO, Planning, and related organizations. The successful candidate will serve as a primary technical authority for Planisware solutions and will work closely with business stakeholders, IT leadership, enterprise architects, product owners, systems analysts, integration teams, and implementation partners. This is an excellent opportunity to work on a growing enterprise platform and help drive the transition toward a scalable SaaS-based Planisware solution. Key Responsibilities Solution Architecture & Platform Design Define and maintain the overall technical architecture for Planisware implementations. Design scalable solutions supporting portfolio management, project management, resource planning, financial planning, and scenario planning. Design strategies across development, testing, and production environments. Ensure compliance with enterprise architecture, security, and integration standards. Establish reusable technical components, standards, and best practices. Planisware Configuration & Development Lead technical configuration of the Planisware platform. Guide development teams on configuration, customization, extensions, workflows, and automation. Review technical designs and code for performance, scalability, and maintainability. Support release management, deployment planning, and environment governance. Enterprise Integration Design and oversee integrations between Planisware and enterprise systems such as: SAP Jira Active Directory / SSO Data warehouses Reporting platforms Planning and portfolio management systems Define API, file-based, and event-driven integration patterns. Partner with integration and data engineering teams to deliver secure and reliable data exchanges. Data Migration & Architecture Own technical strategies for data conversion and migration. Design migration frameworks, validation, reconciliation, and cutover approaches. Lead data quality assessments and remediation. Support migration of project, portfolio, resource, financial, and historical data. Security & Operations Establish platform governance and technical operating procedures. Design role-based security models and access controls. Support audit, compliance, and regulatory requirements. Define monitoring, performance management, backup, disaster recovery, and operational support processes. Stakeholder Collaboration Work with business leaders, PMO organizations, Finance, Product Development, IT stakeholders, and implementation partners. Translate business requirements into technical solution designs. Lead architecture reviews, design workshops, and technical decision-making sessions. Mentor internal technical resources and help establish a Planisware Center of Excellence. Required Qualifications 8+ years of enterprise application architecture experience. 5+ years of Planisware implementation and configuration experience. Proven experience working as a Technical Architect on large-scale Planisware deployments. Strong experience with Planisware Enterprise. Strong understanding of Planisware SaaS architecture. Experience with resource and portfolio planning. Experience with project financial management. Enterprise integration experience. Data migration and data architecture experience. Strong understanding of API-based integration architectures. Experience with cloud-based enterprise applications and SaaS deployment models. Excellent communication and stakeholder management skills. Technical Skills Planisware Enterprise Planisware Platform Configuration Planisware Data Model Design Workflow Automation Portfolio & Resource Management Financial Planning Scenario Planning Reporting & Dashboards Security Administration REST APIs Web Services ETL / Data Migration SFTP / File-Based Integrations Identity Management / SSO Enterprise Architecture Solution Architecture Data Architecture Integration Architecture Cloud / SaaS Platforms SQL / Relational Databases Java / JavaScript Preferred Qualifications Experience supporting automotive, manufacturing, engineering, or R&D organizations. Experience implementing enterprise PPM solutions at global scale. Familiarity with: SAP Jira Azure Power BI ServiceNow Enterprise Data Lake architectures Experience establishing or operating a Portfolio Management Center of Excellence. Planisware Developer certification is preferred. Education High School Diploma required. Bachelor's degree preferred.

Artificial Intelligence Senior Associate Overview / Summary We are seeking an Artificial Intelligence Senior Associate to develop and deploy production-grade AI applications, algorithms, and intelligent automation solutions. This role focuses on building multi-agent systems, RAG pipelines, data-driven applications, and AI services that solve complex problems, generate recommendations, extract patterns, make predictions, and enable self-service capabilities. The role involves working across generative AI, natural language processing, deep learning, cognitive automation, intelligent process automation, and related AI technologies, with a strong emphasis on production software engineering, scalability, safety, evaluation, and observability. Key Responsibilities Understand business requirements and develop AI algorithms, models, and programs to solve complex problems, generate recommendations, extract patterns, make predictions, interpret sensor data, orchestrate automation, and enable self-service capabilities. Architect and deploy production multi-agent orchestration systems using modern agent frameworks with state management and checkpointing. Design and productionize RAG pipelines, including chunking, embeddings, hybrid retrieval, and reranking. Build data-driven applications that translate data into actionable intelligence through large-scale experimentation. Develop innovative applications using generative AI, deep learning, natural language processing, image processing, cognitive automation, intelligent process automation, reinforcement learning, virtual assistants, and specialized programming. Research and optimize AI technologies to improve the efficiency and accuracy of data analysis and automation. Design and implement safe, least-privilege, validated execution of LLM-generated SQL. Build CI/CD, containerization, and infrastructure-as-code solutions for deploying AI services in cloud environments. Implement evaluation pipelines and observability/tracing for AI and agent systems, including evaluation datasets, LLM-as-judge scoring, and regression monitoring. Implement guardrails, prompt-injection defenses, and human-in-the-loop approval checkpoints to support safe and reliable AI outputs. Design cost and latency optimization strategies, including tiered model routing and caching. Integrate validated AI outputs with operational systems and reporting pipelines. Collaborate with data scientists to productionize AI prototypes into scalable, monitored services. Establish versioning, testing, and safe rollout practices for evolving AI and agent logic. Required Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience. 3+ years of experience building production software systems, including 1-2+ years working on ML/AI or LLM-based applications. Proven experience designing and deploying multi-agent or multi-service architectures in production. Strong Python proficiency, including asynchronous/concurrent programming. Experience with backend frameworks such as FastAPI or Flask. Hands-on experience with agent orchestration frameworks such as LangGraph, CrewAI, LlamaIndex, or equivalent. Experience building RAG pipelines, including vector databases, embeddings, chunking strategies, and retrieval evaluation. Cloud deployment experience, ideally with Google Cloud Platform. Experience with cloud technologies such as BigQuery, Cloud Run/GKE, Vertex AI, and Pub/Sub, or equivalent AWS/Azure services. Strong SQL skills and experience with cloud data warehouses. Experience with containerization and CI/CD, including Docker, Kubernetes, and GitHub Actions/Cloud Build. Experience building evaluation and observability pipelines for LLM/agent systems, including offline evaluation datasets, LLM-as-judge scoring, and tracing tools such as LangSmith, Langfuse, OpenTelemetry, or equivalent. Understanding of LLM safety practices, including guardrails, output validation, prompt-injection defense, and safe execution of AI-generated code or SQL. Strong software engineering fundamentals, including API design, testing, version control, and security best practices. Experience with Google Cloud Platform. Preferred Qualifications Experience with cost optimization and model routing, including tiered pipelines and per-task or per-conversation cost modeling. Experience deploying agentic systems with human-in-the-loop or multi-checkpoint validation workflows. Experience with automotive, EV charging, IoT, or connected-vehicle telemetry data. Familiarity with Model Context Protocol (MCP) or similar standards for tool and data integration across agents. Experience in a startup or 0-to-1 product environment with evolving requirements. Master's degree in Computer Science, Software Engineering, or a related field. Work Arrangement Hybrid work arrangement with four days per week onsite. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Position Title: Software Engineer Location: Cary, NC Assignment Length: 12 Months Travel: Approximately 10%; local travel of 2 15 miles using a personal vehicle, including possible factory visits Position Summary: The Embedded Software Engineer will develop, integrate, validate, and tune software for Turf and Compact Utility tractors. As part of a collaborative software development team, you will work with developers, testers, and stakeholders to deliver optimized software features that provide value to customers. Key Responsibilities: Analyze software requirements and develop operational concepts. Design and maintain software system architecture and feature-level architecture across multiple vehicle models and configurations. Develop embedded applications and implement features according to defined software requirements. Integrate software components and support vehicle-platform testing. Participate in design and code reviews. Perform unit and functional testing. Troubleshoot complex software issues and drive them to resolution. Collaborate with developers, testers, and stakeholders throughout the development lifecycle. Support software validation, tuning, and integration on the final product. Follow established software delivery processes and contribute to team planning and prioritization. Required Qualifications: At least 3 years of relevant software engineering experience. Bachelor's degree in one of the following or equivalent related experience: Electrical Engineering Computer Engineering Mechanical Engineering Experience developing embedded applications using C and/or C++ and MATLAB Simulink. Knowledge of embedded operating systems, hardware concepts, drivers, and integration. Experience with software component unit testing and functional testing. Knowledge of embedded software development and delivery processes, such as Agile. Experience writing and reviewing software requirements. Strong technical problem-solving skills. Excellent written and verbal communication skills. Ability to work effectively in a collaborative team environment. Preferred Qualifications: Experience with model-based software development, including MATLAB, Simulink, or Stateflow. Experience with CAN/J1939 networks. Experience with agricultural control-system design and analysis. Experience diagnosing mechanical, electrical, or hydraulic systems. Knowledge of electronic circuits and components, including the ability to read schematics and datasheets. Experience with continuous integration and automated build tools. Familiarity with embedded development tools, such as emulators, compilers, and simulators. Experience with communication protocols such as CAN, LIN, and Ethernet. Experience using laboratory equipment, including logic analyzers and oscilloscopes. Strong interest in embedded engineering and learning new technologies.

Genesis10 is currently seeking a Senior Data Engineer for a contract to hire position with a Regional Financial Institution located in Minnetonka, MN or Columbus, OH. This is a 3+ month contract to hire opportunity. Compensation: $59.00 - $69.00 per hour, W2, based on qualifications Position Overview: Under general direction, you will devise and/or modify procedures and software to solve complex data problems considering data integrity, lineage, controls, and error handling. This includes data analysis, coding, designing controls, testing, debugging, and documenting as needed. You will be competent to work at a high technical level. Key Responsibilities: Support data analysis, deployments, enhancements, and integrations between systems using various data patterns In partnership with Solutions Architecture, provide recommendations or develop solutions and implement accordingly Analyze and review existing or proposed data sources, controls, security, scalability and performance requirements with clients, and team members Develop or modify software application design and specific modules Conduct testing of new or customized data integrations to ensure specifications are met, alone or in partnership with QA resources Document functions and changes to data integrations and ingestion patterns, test activities/results, error handling, and backup/recovery procedures Serve as 3rd level support and assist lower tier support for ongoing maintenance and production issues Complete work in an agile development environment and follow appropriate programming/engineering methodologies Primary Requirements: 3-5+ years of experience in IT data engineering and analysis Ability to develop data solutions leveraging SQL, Java, Springboot, Python Familiarity with big data platforms (Snowflake, AWS, GCP) Ability to engineer data solutions using ETL tools or develop APIs as needed Bachelor's Degree or equivalent work experience Sound knowledge of Software Development Life Cycle (SDLC) and Agile frameworks Knowledge of version and revision control practices and procedures Knowledge of design and programming techniques that provide security Ability to debug code and/or troubleshoot and analyze defects Understanding of data control frameworks and handling approaches Desired Skills: Financial Industry Experience IT Risk, Audit, and/or Information Security experience Knowledge of SAS AML or Actimize product suite Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Compensation and Benefits Salary commensurate with experience. Group insurance, including medical, dental, vision, and life coverage. 401(k) with employer match. Discounted CarShield policies. Discounted tuition at Lindenwood University. Professional development opportunities. On-site basketball and other recreation. On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters. Requirements: Ability to work fully on-site at CarShield's St. Peters, Missouri, office five days per week. Bachelor's degree in Information Systems or a related field, or equivalent practical experience. At least four years of networking experience and two years of cloud engineering experience. Strong understanding of switches, routers, firewalls, and VPN appliances, including technologies such as Cisco ASA/Firepower, Nexus, Catalyst, and Check Point. Strong working knowledge of TCP/IP, subnetting, IPsec, network segmentation, VRFs, switching, VLANs, routing, and load balancers. Strong understanding of identity management, federated identity systems such as Microsoft ADFS, multifactor authentication, and Active Directory integration with cloud applications and Azure AD. Current knowledge of DevOps practices, containerization, security, and observability. Scripting experience supporting automation and infrastructure-as-code deployments using Terraform, Azure Resource Manager, Azure PowerShell, and Azure CLI. Knowledge of SNMP monitoring and device management, including SNMP v2c and v3, community strings, traps and polling, and MIBs/OIDs. Experience working in an IT service management environment with strong technical documentation practices. Demonstrated ability to troubleshoot complex operational issues efficiently and drive them to resolution. Ability to work independently, exercise sound judgment, and collaborate effectively with direction when needed. Strong written, verbal, and presentation skills, including the ability to explain complex technical concepts to varied audiences