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Job Title - Computer Systems Architect 3 Job Location - Roy, Utah, United States of America, 84067 Clearance: Secret (DOD) Job Description - Client Defense Systems is seeking a well-qualified Staff level Windows and Virtualization Systems Analyst to join our dynamic Classified Solutions team of technical professionals. This will be a lead / technical architect role in support of the Software Development Environment for the Sentinel program. Please note that due to the classified nature of this program, the selected candidate will be required to work on-site, full-time, at one of the following locations: Roy, Utah, Huntsville, Alabama, Annapolis Junction, Maryland, Melbourne, Florida, San Antonio, Texas, or Colorado Springs, CO, Bellevue NE, or Redondo Beach, California. This is not a remote position. Roles and responsibilities will include but not be limited to the following: Perform administration of Virtualization and Storage platforms across the site, among other technologies. Lead and become a valuable member of the team supporting various technologies. Manage and support various components of the technical infrastructure, including Hypervisors, storage, infrastructure solutions, system updates, patching, and administration of various IT systems. Provide support to end users and other staff in resolution of more complex issues related to software tools, applications, databases, and system access Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management. Administer backup and recovery services, manage file systems and disk space, and manage virus protection on a routine basis.Adhere to strict Information Systems security guidelines in all cases. Maintain security audit and logging information on all classified networks as directed by the Information Systems Security Manager (ISSM). Work under minimal direction and independently determine and develop approach to solutions. The selected candidate should thrive in a fast-paced work environment with high expectations, significantly diverse assignments, and collaborative/team settings across all levels. Basic Qualifications for Computer Systems Architect 3 Bachelor's degree with 12 years of related experience, or Master's degree with 9 years of related experience; a High School diploma or equivalent with an additional 16 years of related experience may be considered in lieu of a completed degree. The selected candidate will need to have an active Secret DoD clearance The selected candidate will be required to obtain a finalized DoD Top Secret security clearance once hired and within a reasonable time frame and a Special Access Program (SAP/SAR) clearance; maintaining these required clearances will be a condition of continued employment. IAT Level II certification (ex: Security+ CE) or greater; maintaining the required certification will be a condition of continued employment. Experience architecting virtualization and storage solutions. Preferred Qualifications for Computer Systems Architect 3 Bachelor's or Master's degree in IS related field. Current DoD Top Secret or DoD Top Secret/SCI security clearance. Experience maintaining a containerized environment. Experience with system engineering other environments. Experience operating under and managing systems within DCSA, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments. VMWare experience/certification; experience with vCenter, ESXi environments v6.5+ Experience with VDI deployments (Horizon, Hyper-V) Mastery of Windows domain architecture, to include AD, LDAP, RADIUS, and certificate authorities. Knowledge of SAN storage systems (NetApp OnTap, E-Series, and other vendor solutions). Experience with various backup solutions (Cohesity, PPDM)

Waste Management is embarking on an ambitious, enterprise wide technology transformation designed to fuel our continued leadership in an industry rapidly evolving through innovation. We're looking for exceptional Information Technology professionals who are energized by the opportunity to shape what the future of technology looks like at scale. In this role, you won't just support change, you'll help build programs from the ground up, defining new standards and leading initiatives that modernize how we design, develop, and deploy technology across the business. Your technical expertise, paired with industry best practices, will directly influence how technology aligns with and advances our broader business strategy. If you're driven to lead, innovate, and leave a lasting impact, you'll find the opportunity to do your most meaningful work here. I. Job Summary The Principal Application Security Engineer is responsible for defining and driving the application security strategy across the organization. This role ensures secure design and development practices are embedded within the software development lifecycle (SDLC) and DevSecOps pipelines. The architect will lead efforts to implement security tooling, establish reporting frameworks, and collaborate with developers, infrastructure teams, vendors, and security stakeholders to maintain a robust application security posture. II. Duties and Responsibilities To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned. Lead the design and implementation of application security architecture and engineering across enterprise applications, partnering with software development, infrastructure, and platform teams to secure cloud-native and on-prem environments. Embed security controls and best practices into CI/CD pipelines and DevSecOps workflows, driving adoption of secure coding standards and threat modeling across engineering teams. Evaluate, implement, and operate application security tooling (e.g., SAST, DAST, IAST, container security and related capabilities), ensuring solutions are effective, scalable, and well-integrated. Define, develop, and maintain application security metrics, reporting, and dashboards to provide visibility to leadership and key stakeholders. Engage and collaborate with third-party vendors to assess and validate the security capabilities of applications and services. Provide guidance and mentorship on application security standards, risk management, and compliance requirements to elevate security maturity across teams. Participate in occasional off-hours support as needed to support troubleshooting or emerging threats. Provides day-to-day management for the Information Protection function, responsible for security technologies utilized to protect WM's data and networks. Participates in WM's Information Security Office leadership team to drive innovative security solutions, and collaboration with other IT and global functions. Responsible for managing the work environment, identifying workforce needs and ensuring performance against expectations, values and vision. Manages security audit and intrusion detection system logs for system and network anomalies and provides highest level analysis. Responds to unique, highly complicated, suspicious or malicious events detected through collection or reported by Help Desk or users. Provides technically advanced remediation and application event support to IT operations and engineering teams Performs initial computer system forensic investigations and supports fraud investigations. Provides top level analysis, design and support for log collection of firewalls, routers, networks and operating systems. Communicates technical and event assessment results, evaluates engineering and integration initiatives and provides technical expertise to assess security policies, standards and guidelines. Develops, collects and analyzes logs from firewalls, intrusion detection systems, enterprise anti-virus systems and software deployment tools. Reviews and recommends the installation, modification or replacement of hardware or software components Identifies and addresses any configuration change(s) that impact event collection. III. Supervisory Responsibilities Will coach and mentor less experienced analysts and act as team leader on more complicated systems projects. IV. Qualifications A. Education and Experience Education: Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration or similar area of study or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience. Experience: Seven years of prior work experience (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements One or more of the following is required: Certified Information Systems Security Professional (CISSP). Certified Information Systems Auditor (CISA). Certified Information Security Manager (CISM). C. Other Knowledge, Skills or Abilities Required Technically advanced or in-depth knowledge or skills in one or more of the following is required: Fortune 500 experience. Deep understanding of application security principles and secure coding practices Ability to design and implement security controls in CI/CD pipelines Strong analytical and problem-solving skills with attention to detail Excellent communication and collaboration skills to work with cross-functional teams Ability to produce clear and actionable security reports and dashboards for stakeholders Ability to create and deliver presentations targeted to either end users or senior management Experience in several or more of the following application security technologies: SAST (Static Application Security Testing), DAST (Dynamic Application Security Testing), IAST (Interactive Application Security Testing), SCA (Software Composition Analysis / open-source dependency scanning), API security (API discovery, auth testing, schema validation, runtime protection), RASP (Runtime Application Self-Protection), Pen-test automation / BAS for apps (continuous validation of controls) and SBOM (software bill of materials) & supply chain security provenance/attestation Experience in the areas of change control, problem management, incident management troubleshooting security solutions Ability to handle successfully multiple projects at one time V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: office setting This position is required to be onsite Monday through Thursday at our downtown Houston HQ with a flexible work from home day on Fridays. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply".

Job DescriptionJob Description We have a Contract assignment available with our client in Harrisburg, PA. Position: Help Desk Analyst Location: Harrisburg, PA Duration: 6+ Months Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM - 4:30AM or 8:30AM to 5PM whichever of those two shifts they want. They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix. The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that. The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems. Role Description: • Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications. • Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system. • Escalates issues in accordance with defined procedures. • Assists users through problem solving steps. • Uses technical databases to research problems, and talks with co-workers to research problem and find solution. • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. • Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment. • Provides accurate and complete answers to general use and administrative environment questions in a timely manner. • Communicates accurate and useful status updates. • Manages and reports time spent on all work activities. • Follows quality standards. • Able to work in a team environment. • Completes assigned tasks. • Strong communication skills; both written and spoken. Required/Desired Skills Skill Required / Desired Amount of Experience Promptly answer help desk phone Required 3 Years Promptly respond to help desk emails Required 3 Years Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource Required 3 Years Perform agency computer repairs, as needed Required 3 Years Install software/updates on agency computers as needed Required 3 Years Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports Required 3 Years Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery Required 1 Years Create ServiceNow incidents for all phone and email requests Required 1 Years Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment Required 1 Years Thanks & Regards, Salveer Singh Pahade Sarum LLC p: e: w: a: 68-60 Austin Str., STE. 403, Forest Hills, NY 11375

Job DescriptionJob Description The position coordinates, diagnoses, and troubleshoots incoming employee calls using industry best practices. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from company users in offices across the country or working remotely. Deliver timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides ticket status updates to management and end-users. Supports and maintains effective relationships with users. Upholds standard operating procedures and customer service guidelines relating to remote IT support. Responsibilities: Field incoming service desk requests from end users via both telephone and e-mail in a courteous manner. Evaluate documented resolutions and analyze trends for ways to prevent future problems. Document all pertinent end user identification information, including things like name, department, contact information, and detailed nature of problem or issue. Build rapport and elicit problem details from service desk customers. Prioritize and escalate problems (when required) to the appropriately experienced technician. Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Install software. Test fixes to ensure problem has been adequately resolved and perform post-resolution follow up on help requests. Update knowledge base as needed. Knowledge and Skills: Knowledge of basic computer hardware, software, and peripherals including but not limited to: Windows 10 Office 365 SharePoint Virtual Desktops iPhone / iPad support Active Directory administration Microsoft System Center Configuration Manager (SCCM) Printers / Copiers Working knowledge of a range of PC, network, and system diagnostic utilities. Exceptional written and oral communication skills. Proficiency in both English and Spanish is preferred. Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation and troubleshooting skills.

Job DescriptionJob Description Title: Service Desk Analyst Location: Remote Duration: 0 - 3 Months Contract/ Contract to Hire Job Description: Provide Level 3 end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. "See the world through the eyes of the customer" delivering world class desktop support for all client issues while responding to Level 1 and 2 service tickets. There is also the potential for Tier 3 support work in conjunction with a Senior Technician. Triage daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects. Action daily midlevel to advanced infrastructure support incidents Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets to name a few. Execute basic system maintenance including software and operating system patching and software version upgrades. Provide support of Active Directory such as add/remove users, password resets and Group Policy application. Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM) Project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services. Creation and administration of user accounts on all group technology supported systems. Work closely with other IT teams to ensure swift ticket resolution and ensure Service level agreements ("SLAs") are being met. Contact third-party vendors for warranty service repair. Requirements: Minimum 2 years of end user support Microsoft Operating Systems such as Windows 10,11 Microsoft Office along with Exceptional experience MS Office Suite including Office 365 installation and administration, configuration, and troubleshooting. Provide midlevel - advanced support and guidance to end-users on all aspects of Office 365 applications and services, including but not limited to Outlook, SharePoint, Teams, OneDrive, and Office Suite. Hands-on experience with Azure, Intune, OneDrive, Exchange online and SharePoint. With some expertise in Azure services. Basic PowerShell experience, e.g., copy/paste (not writing script) Android/iOS configuration, troubleshooting and potential integration with MDM solutions. Familiar with cyber-security concepts, e.g., Multi-Factor Authentication (MFA), Anti-virus/Anti-malware, Software Firewall, Web Filtering. Basic Networking: TCP/IP, LAN/WAN, DHCP, DNS, DFS, Routing, Switching and Firewalls. Along with understanding of networking concepts and security principles in Azure environments. Experience with hardware troubleshooting (desktop/laptop, printer, mobile device) Excellent communication and customer service skills with a strong ability to articulate technical information to non-technical people. Familiarity with file system support including permissions, sharing, backups and restores. Experience working a service desk ticketing system (ServiceNow, ConnectWise, Jira etc.) Experience troubleshooting file and print services. Good To Have: Familiarity of ITIL, and ITIL best practices within an IT operations environment Certifications in AZ900, M365 fundamentals, ITIL V4 Experience with Managed Service Providers (MSP) Experience with Market Data vendors, such as Bloomberg, Reuters, Factset

Job DescriptionJob Description 2 month contract Job Summary We are seeking a skilled Desktop Support Technician to join our IT support team. The ideal candidate will be responsible for providing technical support and troubleshooting for hardware and software issues across various operating systems, including Windows and macOS. This role requires excellent communication skills, a strong customer service orientation, and the ability to manage multiple tasks in a fast-paced environment. What will you do? Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network What do you need to succeed? 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP Job Requirements: What do you need to succeed? Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks 1+ years corporate desk side support experience with strong emphasis supporting Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Microsoft Office 2016 including Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience corporate VPN, Intune, BitLocker, SCCM, and RDP 1+ Mac support experience preferred. Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma Job Types: Full-time, Contract Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person Company DescriptionAXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care. About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth. Our Services: IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients' specific IT needs. Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations. Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization's requirements and timelines.Company DescriptionAXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care. About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth. Our Services: IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients' specific IT needs. Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations. Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization's requirements and timelines.

Job DescriptionJob Description Job Description: Help users resolve issues with computer hardware and software. Respond to inquiries, assess problems and issues with computer equipment and applications, help users resolve problems and issues and document inquiries and resolutions. Work closely with other IT personnel to provide assistance on issues that are outside the scope of your knowledge or expertise. Balance technical problem solving, customer service and collaboration to ensure personnel throughout the organization can access and use the software and resources they need to fulfill their duties. Responsibilities: Handle incoming queries and help end user with IT issues and problems either by phone, text or via email. Take detailed notes regarding the problem the user is experiencing, determine steps to take to resolve the issue and manage the flow of incoming support requests. This includes knowing what questions to ask to determine the full scope of the user's issues. If possible, directly resolve the user IT issues as they arrive. This can involve either physically or remotely accessing the user's computer and making required changes in the user's system or setting, or walking the user through the necessary steps to resolve their issue. If unable to resolve the incoming issues, or when the issue is outside the scope of your knowledge provide detailed documentation regarding the problem to IT supervisory personnel. (For particularly complex cases, you may have to retrieve the user's hardware so the IT specialists can conduct analysis and determine how to fix the problem.) Throughout the support process, maintain detailed records of the user issues with software and hardware. These notes will help diagnose and repair complex issues and provide IT with data regarding recurring issues and problems reported by multiple users. Analyze users' history of software and hardware issues and make recommendations to prevent future problems. Perform system tests and updates. Walk users through the process for installation of or access to various peripherals when necessary. Support enterprise-wide operations by creating, editing and maintaining IT documents. This can include FAQ documents that detail common issues and how to resolve them without contacting the IT department, standard operating procedures and practices regarding the use of software and hardware and help sheets to distribute throughout the organization. On-site troubleshooting and support requiring some occasional travel. Required Skills and Qualifications: Microsoft 365 experience required (Office 365, Windows, Sharepoint, etc) Windows server and active directory required Experience with VOIP Systems Experience with Powershell and other automation scripting languages preferred. Understanding of confidentiality and HIPAA security rules highly recommended. CompTIA Certifications recommended Technical Skills: Must have excellent technical and computer skills Problem Solving: Must be able to devise technical and creative solutions to user issues Communication Skills: Effective communication is key in this role, since you will need to gather data about problems efficiently and quickly, prepare detailed notes to document the issues and walk users through the steps needed to resolve software and hardware issues. Time Management: Must have excellent time management skills and be able to prioritize problems when handling multiple cases. Team Collaboration: Must be able to collaborate with team members and coworkers. Education and Training Requirement: Must have at a minimum, an Associate's degree in a related field (Bachelor degree preferred). Familiarity with most business related computer programs and hardware is a necessity. Experience working in a professional environment and familiarity with business software applications. Applicants without a college degree but with a minimum 5 years of experience and extensive on-the-job training in a healthcare related field may also apply. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women's and children health care, as well as transportation services for patients since 2009.Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women's and children health care, as well as transportation services for patients since 2009.

Job Summary The Dynamics D365 Lead Developer Analyst is responsible for defining and leading the technical architecture for Microsoft Dynamics 365 Customer Service platform, with a primary focus on the customer service workspace. This role will be responsible for the development of scalable, secure, and high-performing solutions aligned with business objectives. The individual will act as the technical SME, mentor development teams, and provide guidance on complex solutioning and integrations. Job Description The role will play a crucial role in developing solutions for the Customer Service workspace on Dynamics 365, collaborating closely with cross-functional teams and vendors to build solutions that address complex business challenges. This role requires strong communication skills and the ability to work effectively across teams to deliver high-quality solutions that enhance the efficiency and effectiveness of our Contact Center operations. MAJOR RESPONSIBILITIES Design, develop and implement enterprise-grade solutions for D365 Customer Service and case management. Extend D365 functionality using Power Platform components (Power Apps, Power Automate, Power BI). Develop custom plugins, workflows, and integrations with external systems. Work with vendors to configure, integrate, test, and deploy high-quality solutions that meet business requirements. Develop features to support global contact center apps (CCaaS) and Email Case Management system. Develop and maintain integrations between D365 and other enterprise systems (CCaaS, SAP/ERP, etc.). Lead technical solutioning for complex business requirements and integrations. Serve as the primary technical authority for case management and related workflows. Build AI capabilities in a controlled value-driven manner to ensure optimum business outcomes and adoption. Mentor developers and technical consultants on best practices and advanced D365 capabilities. Review and approve technical designs and code for compliance and quality. Collaborate with business stakeholders to translate requirements into technical solutions. Stay current with Microsoft Dynamics 365 roadmap and recommend innovative enhancements. Ensure adherence to security, scalability, and performance standards. Support data migration activities and ensure data integrity throughout the process. Document codebase and maintain clear, concise documentation for ongoing development and support. Contribute to establishing CI/CD pipelines and improving development practices Comply with all company policies and procedures and government regulatory mandates. MINIMUM JOB REQUIREMENTS Education: Bachelor of computer science / Engineering, Information Technology, or related field (or equivalent experience). Certification / Licensure Microsoft Certified: Nice to have Power Platform Solution Architect Expert certification. Work Experience: Minimum of 7 years of experience in developing enterprise grade solutions on Microsoft platforms, with at least 5 years focused on Dynamics 365 (Customer Service preferred), with at least 3 years in an architect or lead role. Proven experience in full-cycle D365 implementations. Strong proficiency in C#, .NET, JavaScript, and HTML/CSS. Expertise in Power Platform (Power Apps, Power Automate, Power BI). Advanced knowledge of Azure services and Dynamics 365 Web APIs with ability to design and govern integrations. Strong integration track record for data integration tools and methodologies (e.g., SSIS, Azure Logic Apps). Comprehensive experience building low code configurations and maintaining customer service and helpdesk applications (CRM, Genesys, etc.). Experience with cloud platforms such as AWS, Azure, or Google Cloud. Expertise in building integrations with RESTful APIs and familiarity with API design principles. Hands-on experience with AI-driven development tools, including Microsoft Copilot Studio and Power Platform AI Builder. Knowledge / Skills / Abilities: Strategic thinking and ability to influence technical direction. Broad knowledge of software development life cycle protocols. Experience documenting complex processes and generating supporting design documents and diagrams. Experience working with cross-functional teams and facilitating teams to identify and implement solutions to complex problems. Ability to work independently and in a team-oriented, collaborative environment. Experience and skilled in influencing, leading and directing individuals in multiple functional areas. Excellent communication skills with an emphasis on customer service. Self-motivated, demonstrated bias for action. DISCLAIMER: All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s). This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $110,240.00 - $165,360.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job DescriptionJob Description Hardware Asset Management (HAM) Analyst I Position Summary The HAM Analyst I is an entry-level role responsible for the physical lifecycle of IT hardware. This position focuses on high-volume warehouse logistics, including comprehensive shipping and receiving, stockroom organization, and maintaining accurate digital records within ServiceNow. The role ensures inventory integrity from the moment hardware hits the loading dock through deployment and eventual disposal. Key Responsibilities Warehouse Shipping & Receiving: Manage the end-to-end logistics of incoming and outgoing freight. This includes unloading shipments, verifying physical contents against packing slips, unboxing/inspecting devices, and applying asset tags immediately upon receipt. Logistics & Stockroom: Maintain a highly organized, safe, and efficient warehouse environment. Ensure all hardware is stored according to category and status (New, Refurbished, Defective). Deployment & Outbound Logistics: Pick, pack, and ship hardware (laptops, monitors, peripherals) to end-users and remote offices. Ensure all outbound packages meet carrier guidelines and include necessary documentation. Lifecycle Management: Execute hardware requests, returns, and disposals via ServiceNow tickets. Manually update asset status, ownership, and location records to reflect physical movements. Inventory Integrity: Support hardware refreshes and recovery projects. Maintain a strict chain-of-custody for all assets and participate in routine physical stock audits to reconcile warehouse counts. Collaboration: Coordinate with Service Desk and Desktop Support teams to provide real-time shipment status updates and resolve delivery discrepancies. Requirements Education & Experience Minimum: High School Diploma or equivalent. Experience: 0-2 years in warehouse operations, shipping/receiving, or IT logistics. Required Expertise: Proven background in high-volume shipping and receiving environments and the use of inventory management software. Preferred: Experience with ServiceNow or similar ITSM platforms; familiarity with IT hardware lifecycles. Skills & Abilities Operational Precision: High attention to detail for matching physical serial numbers to digital asset records. Physical Stamina: Ability to handle the physical demands of a warehouse environment, including lifting, unboxing, and organizing equipment. Technical Literacy: Ability to learn and navigate asset databases, barcode scanners, and shipping software (e.g., FedEx Ship Manager, UPS WorldShip). Reliability: Strong ownership of daily warehouse routines and the ability to meet strict shipping deadlines. Communication: Professionalism when coordinating with logistics carriers and internal cross-functional teams.

Job DescriptionJob Description AAC is seeking several Customer / Product Support Analysts for our client working on-site/hybrid in Columbia, SC. RESPONSIBILITIES: Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served Will train on new business applications and be prepared to support upcoming system implementations Maintains high levels of customer satisfaction, demonstrates commitment to quality, related to operational and technical support of complex products and/or processes of the Client. Knowledge of major products and services and has the ability to apply this knowledge appropriately. Learns existing business applications, how they interact with other applications and provides timely support to end users. Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions. Resolves complex or reoccurring issues. Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors Demonstrates support of teammates, second level staff, senior management, processes and procedures and assigned tasks to ensure the success of the Customer Support department and system deployments Ensures the customer's issue is fully resolved for all requests. Serves as a Core Support Services employee under the Client's Short Term Emergency Plan (STEP) and is available to provide support when the Client operates under this plan Uses multiple system tools to search and troubleshoot questions and issues of systems and applications Ability to manage multiple concurrent objectives, making effective judgments as to prioritizing and time allocation, as well as, being accountable for personal self-development to include maintaining knowledge for supported systems Requirements: Education and/or experience equivalent to an Associate Degree in Business or technical discipline, as well as, related experience or product knowledge to accomplish primary duties Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems Certified Help Desk Professional preferred. HIPAA certified preferred. Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management Strong customer service orientation; desire to embrace technology as a means of improving service Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment Tools and technology used: VDI, VM, active roles, Citrix support, Microsoft 365 support, business application support Nice to Have: ServiceNow and/or Salesforce - nCino experience HDI certification Company DescriptionAdvanced Automation Consulting, Inc., headquartered in Columbia, SC, is an IT Consulting Services firm focused on the long-term success of our clients and consultants. At AAC, we never lose our intense, passionate focus on the needs of our clients. We attract and retain the best and brightest consultants and provide them with support, training, and the project discipline to ensure the success of our clients and AAC. We operate at the highest level of integrity at all times, strive to be the Best of the Best in all that we do, and we are the Best Value service provider to our clients.Company DescriptionAdvanced Automation Consulting, Inc., headquartered in Columbia, SC, is an IT Consulting Services firm focused on the long-term success of our clients and consultants. At AAC, we never lose our intense, passionate focus on the needs of our clients. We attract and retain the best and brightest consultants and provide them with support, training, and the project discipline to ensure the success of our clients and AAC. We operate at the highest level of integrity at all times, strive to be the Best of the Best in all that we do, and we are the Best Value service provider to our clients.

Level I Support Analyst for Premier National Organization We are partnering with a nationally recognized industry leader to hire a Level I Support Analyst for an on-site role in the Fargo, North Dakota area. This is a full-time contract position with a solid potential to convert to a direct hire opportunity based on performance and business needs. This is an excellent opportunity for someone looking to grow their IT career in a supportive environment where training is provided and attitude matters more than certifications. If you are dependable, eager to learn, and ready to build your IT career with a respected national organization, we want to hear from you. Training will be provided. Prior IT experience or certifications is helpful but not required. Location: On-Site - Fargo, North Dakota Area Position Type: Full-Time Contract (Potential for Direct Hire) Position Overview The Level I Support Analyst will provide front-line technical support to end users in a Microsoft-based environment. You will troubleshoot common hardware, software, and connectivity issues while delivering excellent customer service and maintaining professionalism in a fast-paced setting. Key Responsibilities • Provide Level I technical support for desktops, laptops, and mobile devices • Troubleshoot Microsoft Windows operating system and Microsoft Office issues • Perform Active Directory password resets and basic account management • Support Android and Apple mobile devices • Resolve network connectivity and basic VPN issues • Document incidents and resolutions in the ticketing system • Escalate complex issues to higher-level support teams as needed • Deliver exceptional customer service with patience and professionalism Qualifications • Basic understanding of Microsoft Windows environments • Familiarity with mobile devices (Android and Apple) • Ability to troubleshoot basic connectivity issues • Strong communication and customer service skills • Dependable, punctual, and consistent work ethic • Positive attitude and willingness to learn • A positive, team-oriented mindset • A genuine interest in technology and problem-solving Preferred but Not Required: • Prior help desk or IT support experience • Exposure to Active Directory • Entry-level IT certifications (CompTIA A+, etc.) Apply to this position by simply clicking the APPLY button below Key Responsibilities • Provide Level I technical support for desktops, laptops, and mobile devices • Troubleshoot Microsoft Windows operating system and Microsoft Office issues • Perform Active Directory password resets and basic account management • Support Android and Apple mobile devices • Resolve network connectivity and basic VPN issues • Document incidents and resolutions in the ticketing system • Escalate complex issues to higher-level support teams as needed • Deliver exceptional customer service with patience and professionalism

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide first and second level PC support for the hospital and its related clinics. This position will also document all calls including a description of the problem, a resolution tier, priority, any other pertinent details and escalate to the proper group for resolution. JOB DUTIES/RESPONSIBILITIES Duty 1: Maintain and update documentation and knowledge base articles for job duties and responsibilities Duty 2: Interface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc. Duty 3: Prepare for and participate in meetings with supervisors and other to provide status updates, describe upcoming requirements, outline areas of deficiencies, etc. Duty 4: Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Including but not limited to participating in technology forums and industry user-groups Duty 5: Utilizes change management process for all system changes Duty 6: Communicate to management on status of problems and recommend improvements to systems Duty 7: Document, maintain, upgrade or replace hardware and software systems Duty 8: Maintain assets in asset management applications. REQUIRED QUALIFICATIONS Associate's degree in computer science, technical/vocational training or equivalent work experience 1+ years of customer support in a technical field 1 to 3 years of technical support experience Scripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, Batch The ability to work independently as well as in a team environment Ability to be on call Well-developed communication, organization, and customer relations skills Strong technical skills A positive attitude and a professional appearance Ability to create and maintain operating system images Knowledge of software and operating system deployments utilizing automation, helpful Positive service-oriented interpersonal and communication skills required. A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS A+ Certification preferred Microsoft Certified Desktop Support Technician Certification preferred PHYSICAL DEMANDS Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. This position is required to lift up to 50 lbs.

Failing Interviews/No Interviews or no Offers Isn't for a Lack of Experience. It's for the Lack of a relevant Updated Tech stack! Rejections can be discouraging, but they don't reflect your true potential - they reflect your preparation. Employers want hands on experience, real projects, and interview ready candidates. SynergisticIT fills the gap between classroom learning and real world hiring expectations. If you're getting interviews but not offers, you're closer than you think-and that's the most frustrating stage to be in. You've already proven you're employable enough to get screened, but something breaks during technical rounds: data structures, problem-solving, system design, project explanations, or even the way you communicate tradeoffs. Most candidates don't fail because they're "not smart." They fail because they prepared the wrong way-watching tutorials on youtube, doing coursework on udemy/Courserra, building shallow projects, or memorizing answers without mastering fundamentals. SynergisticIT's approach is built for this exact scenario. Since 2010 , SynergisticIT has helped candidates move from "almost" to "offer," with our candidates landing salaries typically ranging from $90,000 to $154,000 depending on role and stack. Candidates have received offers from employers such as Apple, Google, PayPal, Visa, Wells Fargo, Intel, Citi, JPMC, Walmart Labs, AutoZone, Deloitte, Bank of America , and more. SynergisticIT works with clients hiring for entry-level software programmers, Java full stack developers, Python/Java developers, data analysts, data engineers, data scientists, and machine learning engineers . The focus is on high-demand tracks: Java / Full Stack / DevOps and Data (Analytics/Engineering/Science) + Machine Learning/AI . Interview success improves when you can demonstrate not only coding ability, but also the "end-to-end" thinking employers want: APIs, backend design, database decisions, cloud deployment, CI/CD, and real project narratives. Please read our blogs Why do Tech Companies not Hire recent Computer Science Graduates SynergisticIT What Recruiters Look for in Junior Developers SynergisticIT Software engineering or Data Science as a career? Ideal candidates for interview-focused support include: recent grads with limited experience, candidates stuck after multiple interviews, professionals returning after layoffs, candidates with career gaps. SynergisticIT also supports the candidate journey by assisting with STEM extension and providing process support for H-1B/green card filing through employment partners (actual filing depends on the employer). Explore resources and get started on your Journey to get Hired: Event videos (OCW, JavaOne, Gartner): USA Today feature Discover JOPP: Job Placement Program Contact: If you're tired of being "final round" without the offer, stop guessing and start preparing with a plan. Please note: Resume databases are shared with clients and interested clients will reach out directly if they find a qualified candidate for their req. Resume submissions may be shared with our JOPP team database also. Please unsubscribe if contacted or if you don't want to be contacted please don't submit your resume. Resolve hardware, software and network problems Provide hardware / software technical support Providing software and hardware support to end users Provide technical hardware, software and network support to end users Assist in troubleshooting software application issues Provide technical support for both hardware and software issues users Perform software and hardware demos Maintaining inventory of hardware/software in the computer Troubleshoot all support issues for the company (hardware/software/network) Develop applications software and systems Inquire regarding computer software or hardware operations to resolve problems Supporting maintenance of system software and hardware components Determine computer problems and to coordinate hardware and/or software solutions Configure and upgrade computer hardware / software Plan software releases in accordance with other software applications Provide system level support to all personnel for all company computer software Provide user orientation on hardware, software and network operations Perform first-line troubleshooting on various hardware and software Provide user PC hardware/software phone support Provide computer support services both for hardware and software through company help desk system

Clinical Systems Analyst II (Any EMR, must want to learn Athena) Must have a minimum of 6 years experience in another Ambulatory EMR in order to be considered. This is a level II position and we are not considering entry level applications. Type: Full Time (75 hours biweekly) Shift: Days Hours: 8:00AM - 4:30PM Pay: $105,000 - $120,000 Job Summary: The Clinical System Analyst will carry out various duties in support of Administrative/Clinical systems and end users including: provide training; perform analysis of workflow; assess system needs and requirements; plan, design, and test systems and interfaces, manage software implementation, upgrade, and optimization projects. Coordinate work efforts with applicable I.S. and end-user department personnel and coordinate/provide implementation end-user training. Document and troubleshoot work involved with systems implementation and maintenance. Act as liaison between end users, I.S., and software vendors. Responsibilities: Provide Analyst support for EMR software, includes updating templates, order set, creating profiles, access, integrations and interfaces requirements. Provider EMR training; train all physicians, residents, clinical and non-clinical. Coordinates testing, implementation, optimization, upgrades, support, and maintenance of clinical systems. Perform function and system testing and assist in parallel, integrated, and usability system testing. Carry out methodical execution of test plans. Develop thorough test data and scenarios, coordinate efforts with others as needed and review test results with department leadership. Perform analysis related to understanding, reviewing, interpreting, and documenting current workflow in clinical settings as well as understanding the impact on electronic systems. Based on analysis, plan for and accommodate the impact of system changes and enhancements. Educate staff on new release changes. Provide recommendations and guidance with regard to streamlining efforts and best practices within limitations of information technology capabilities and organization's standards. Collaborates on implementation of new software installations, upgrades, and integration. Participate in the evaluation and selection of proposed new technology, products, and system changes. Identify and define required system modifications and/or enhancements to improve existing systems. Provide implementation, and post implementation support; interact with clinical staff and vendors. Provide help desk support; providing daily assistance with application issues and software troubleshooting. Participates in I.S. on call rotation. Collaborates with Nurse Informaticists to optimize clinical system processes by creating workflow analysis and redesign. Collaborates with Report Writers to assist in the design of reports and data files. Act as a liaison between I.S., Software vendors, clinical departments, and end-users maintaining a current knowledge of customer ongoing needs and issues, current procedures, and use of information systems. Work independently and in a group as an IT Lead, prioritize tasks and respond appropriately to urgent needs or requests while meeting deadlines in a largely project-oriented work environment. Demonstrate ability to exercise good judgment and problem solve independently. Demonstrate the ability to handle multiple projects simultaneously, demonstrating initiative, creativity, resourcefulness and flexibility, including team leading and project management duties. Demonstrate knowledge Clinical Operations. Travel to multiple sites to address any workflow issues or changes with staff. Ability to analyze information to form logical and consistent conclusions, and to communicate the logical process to end-users and co-workers. Utilize good written and oral communication skills in carrying out own position responsibilities, tasks and activities, including all phases of documentation, interactions with vendors, users, co-workers, and management staff. Provide an appropriate and timely level of information to each as required. Demonstrable experience with software modules such as MS Office Suite, Windows Current Version, and general knowledge of report writing. Perform other tasks as requested and other duties as required by the position. Requirements: Bachelor's Degree required; Computer Science/Information Technology focus preferred Master's Degree preferred Minimum of 2 years experience supporting an EMR software required Must have experience working in inpatient healthcare facilities Must have strong oral and written communication skills. Experience working with or training end users and translating Information Services terminology to end users strongly preferred Must have the ability to manage multiple projects and tasks at various stages of development Must be able to demonstrate a high degree of independent access to confidential patient and organization information and must be able to handle such information appropriately Use of standard Office applications are required for this position Project Management and presentation software experience preferred Prior experience managing AthenaOne AthenaHealth software implementations and upgrades REQUIRED Qualifications Education Required Bachelor of Science or better.

About Arcticom, LLC Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Arcticom offers impressive performance that is routinely recognized with exceptional ratings and commendations tied to installation successes. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau. About this position: Functional Analyst - ELMS SME Location - Anchorage, AK The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities Analyze, decompose, and define functional requirements based on AF and DoD Supply Chain and Logistics business processes. Responsible for providing Product Owner(s) and product team members with analysis, surveys, and data gathering. Responsible for providing Product Owner(s) and product team members with corporate knowledge of processes and responsibilities of a USAF Equipment Specialist and Item Manager. Responsible for collaborating with other SMEs for data gathering, requirements review and prioritization, business process, and User Acceptance Testing. Responsible for attending and participating in daily team meetings, execute assigned workload, and work within project management tools i.e. JIRA, Confluence, etc. Consults/prepare briefings as required. Required (Minimum Necessary) Qualifications Education Requirements: Must have a bachelor's degree or 5-10 years' equivalent experience • Level of Experience Requirements: Ten (10) years of USAF Supply Chain and Logistics knowledge. Hold or have the ability to acquire a government security clearance; requires U.S. citizenship. Must have a bachelor's degree or 5-10 years equivalent experience Knowledge, Skills, Abilities, and Other Characteristics Knowledge of applicable DoD logistics IT systems. Knowledge of applicable USAF logistics business processes. Knowledge of applicable DoD and USAF supply policies. Knowledge of requirements management processes and help desk support Ability to identify, analyze, and translate complex information; make appropriate judgements and evaluate options Strong collaboration skills. Ability to develop, prioritize and accomplish goals. Preferred Familiarity with the Air Force environment Familiarity with the Enterprise Logistics Management System and associated modules Supervisory Responsibilities • This position will not have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements • This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job is performed in an office setting & telework environment with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

IT Support Analyst Career Opportunity The IT Support Analyst is responsible for providing technical support to end users, ensuring reliable access to systems, applications, and services. This role focuses on incident resolution, service request fulfillment, and delivering a high-quality user experience while adhering to established service levels and operational procedures. IT Support Analyst Key Responsibilities Provide first-line technical support for hardware, software, and system-related issues Respond to and resolve service requests and incidents through the ticketing system in accordance with SLAs Diagnoses and troubleshoot issues related to desktops, laptops, mobile devices, and enterprise applications Manage user accounts, access permissions, and password resets in alignment with security policies Install, configure, and maintain end-user hardware and software Escalate complex or unresolved issues to appropriate technical teams Document incidents, resolutions, and standard operating procedures Support onboarding and offboarding activities, including equipment setup and access provisioning Contribute to continuous improvement of support processes and user experience IT Support Analyst Required Qualifications 1 to 2 years of experience in IT support, service desk, or helpdesk environments Knowledge of Windows and/or macOS operating systems Familiarity with Microsoft 365 and common enterprise applications Experience with ticketing systems (e.g., ServiceNow, Jira, or similar) Strong troubleshooting and problem-solving skills IT Support Analyst Preferred Qualifications Experience with endpoint management tools (e.g., SCCM, Intune) Basic scripting knowledge (PowerShell or similar) ITIL Foundation certification Familiarity with remote support tools and practices IT Support Analyst Core Competencies Customer service and communication skills Attention to detail and documentation discipline Time management and prioritization Analytical thinking and problem-solving Team collaboration

Specific Job Summary Position works with Information Technology (IT), Corporate, Resort Operations, Contact Centers, and Marketing and Sales to provide daily support and tactical support of site technology projects, department initiatives, and division-wide IT projects. The position is responsible for day-to-day support, management & execution of assigned technology projects, and achieving project goals while following IT processes. This position serves as a liaison between IT and the on-site business operations for Corporate, Resort Operations, Contact Centers, and Marketing and Sales teams. This position is responsible for managing the daily efforts of supporting and installing computer and printing endpoints, end-user business technology applications, and miscellaneous equipment and peripherals for MVW IT customers. This position has the overall responsibility for ensuring that desktop solutions provided to a user are functioning correctly at their installed point. This position is required to work closely with all business management teams while developing and maintaining effective relationships. This position works within established SLAs with IT. This position provides direction and guidance to customers regarding their current and future computing resources and service needs. This position is responsible for identifying, resolving, and documenting software and hardware failures reported by MVW users or the IT Service Desk. This position acts as liaison/consultant to corporate offices, contact centers, resort, and sales galleries with regards to 3rd party vendors (Point of Sale, Property Management Systems, Guest Wi-Fi, Security and Key Systems, EMS, Boarding Pass kiosks, Reader boards/Displays) for projects and support. Responsible for leading installation resource teams for Field Services, Network Engineering, Voice Engineering, and Site Deployment infrastructure-related projects ranging in complexity to ensure activities are completed within budget and on schedule. Responsible for financial aspects covering multiple areas to include projects, departmental, site inquiries regarding providing estimates for projects, budget tracking, and managing expectations of those estimates. This position is responsible for the business areas assigned (Corporate, Resort, Contact Center, Marketing, and Sales) and may be required to assist with other assignments or business areas as needed. This position has accountability for all hardware, software, and communications support for an assigned area. Coordinate technology installations, troubleshooting, and technology maintenance efforts with various technology vendors. Provides leadership in daily support needs. Provides 2nd level support and establishes/participates in coverage for support of systems. Has working knowledge of the technology equipment and processes. Specific Expected Contributions Shift work and travel may be required. Ability to use a personal smart cell phone for communication, during and outside of regular work hours. Ability to physically operate in a fast-paced environment. Must be able to work "on-call" in a 24x7 environment. Provides leadership for Tier-2 support of computer and printing endpoints and miscellaneous equipment and peripherals. Ability to follow procedures accurately and consistently. Completion of required documentation within the specified timeframe for asset tracking and billing purposes. Adapts and positively reacts to changes within the work environment. Promotes continuous improvement standards as related to the work environment Ability to guide the customer into the IT process to achieve their needs and manage user expectations. Ability to work as a team member or leader at times in resolving issues. Oversee the installation of operating systems (desktop images) and application system software; test software functionality, including interfaces to other property equipment and communications between property and corporate equipment; test all telecommunications links and equipment as required. Assist local vendor representatives and other members of the installation team with installations. Provide the interface between the local vendor representative and management staff while working at an MVW resort site, corporate office, marketing, and sales gallery or contact center. Appropriately respond to and resolve system installation problems as they occur and follow established procedures for problem escalation and follow-up. Responsible for financial work estimates for projects and departments, budget tracking, and managing expectations of those estimates Provide individual guidance with primary navigation through Windows OS and MVW applications. Appropriately respond to and resolve system problems related to system and software operating procedures while on property. Completion of required documentation within the specified timeframe for asset and problem tracking purposes. Communicates to change management, site phases, and new development enhancements Provides status updates and comments to the project owner(s), management, and team participants. Must be a self-starter, well organized, and detail oriented. Excellent customer service skills. Excellent communication skills and mature judgment. Position requires the ability to work effectively with others (team player). Ability to work under pressure and manage multiple priorities. Intermediate network cabling/wiring knowledge and abilities. Ability to frequently lift equipment that can range up to 30lbs. Ability to perform physical activities such as bending, kneeling, crawling, and squatting multiple times daily, and standing for extended periods. Special projects as assigned by Support Manager or Director. Specific Candidate Profile Education Requires BS/BA degree in a technical field or equivalent technical training and on-the-job experience Experience 3+ years' work experience in technical customer service support or having equivalent kind of skills experience. The candidate should be available to support property operations, ensure smooth technical functioning, and manage PMS systems effectively. Must have an extensive background in the hospitality industry, with hands-on experience in Property Management Systems (PMS). A solid networking background is required, along with the ability to assist and collaborate with the network team. Customer Service Technical Problem-Solving Skills Current versions of Microsoft Office and Windows Technical Support Installation of Desktop Hardware/Software and Peripherals Desktop Troubleshooting Skills Video and Audio Web Conference Support Wireless Communication Support Intermediate Telephony Knowledge and Support Intermediate VOIP knowledge and support Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Failing Interviews/No Interviews or no Offers Isn't for a Lack of Experience. It's for the Lack of a relevant Updated Tech stack! Rejections can be discouraging, but they don't reflect your true potential - they reflect your preparation. Employers want hands on experience, real projects, and interview ready candidates. SynergisticIT fills the gap between classroom learning and real world hiring expectations. If you're getting interviews but not offers, you're closer than you think-and that's the most frustrating stage to be in. You've already proven you're employable enough to get screened, but something breaks during technical rounds: data structures, problem-solving, system design, project explanations, or even the way you communicate tradeoffs. Most candidates don't fail because they're "not smart." They fail because they prepared the wrong way-watching tutorials on youtube, doing coursework on udemy/Courserra, building shallow projects, or memorizing answers without mastering fundamentals. SynergisticIT's approach is built for this exact scenario. Since 2010 , SynergisticIT has helped candidates move from "almost" to "offer," with our candidates landing salaries typically ranging from $90,000 to $154,000 depending on role and stack. Candidates have received offers from employers such as Apple, Google, PayPal, Visa, Wells Fargo, Intel, Citi, JPMC, Walmart Labs, AutoZone, Deloitte, Bank of America , and more. SynergisticIT works with clients hiring for entry-level software programmers, Java full stack developers, Python/Java developers, data analysts, data engineers, data scientists, and machine learning engineers . The focus is on high-demand tracks: Java / Full Stack / DevOps and Data (Analytics/Engineering/Science) + Machine Learning/AI . Interview success improves when you can demonstrate not only coding ability, but also the "end-to-end" thinking employers want: APIs, backend design, database decisions, cloud deployment, CI/CD, and real project narratives. Please read our blogs Why do Tech Companies not Hire recent Computer Science Graduates SynergisticIT What Recruiters Look for in Junior Developers SynergisticIT Software engineering or Data Science as a career? Ideal candidates for interview-focused support include: recent grads with limited experience, candidates stuck after multiple interviews, professionals returning after layoffs, candidates with career gaps. SynergisticIT also supports the candidate journey by assisting with STEM extension and providing process support for H-1B/green card filing through employment partners (actual filing depends on the employer). Explore resources and get started on your Journey to get Hired: Event videos (OCW, JavaOne, Gartner): USA Today feature Discover JOPP: Job Placement Program Contact: If you're tired of being "final round" without the offer, stop guessing and start preparing with a plan. Please note: Resume databases are shared with clients and interested clients will reach out directly if they find a qualified candidate for their req. Resume submissions may be shared with our JOPP team database also. Please unsubscribe if contacted or if you don't want to be contacted please don't submit your resume. Resolve hardware, software and network problems Provide hardware / software technical support Providing software and hardware support to end users Provide technical hardware, software and network support to end users Assist in troubleshooting software application issues Provide technical support for both hardware and software issues users Perform software and hardware demos Maintaining inventory of hardware/software in the computer Troubleshoot all support issues for the company (hardware/software/network) Develop applications software and systems Inquire regarding computer software or hardware operations to resolve problems Supporting maintenance of system software and hardware components Determine computer problems and to coordinate hardware and/or software solutions Configure and upgrade computer hardware / software Plan software releases in accordance with other software applications Provide system level support to all personnel for all company computer software Provide user orientation on hardware, software and network operations Perform first-line troubleshooting on various hardware and software Provide user PC hardware/software phone support Provide computer support services both for hardware and software through company help desk system

About Arcticom, LLC Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. About this position: FISCAM SME - Kettering, OH The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary: 135,000 - 160,000 Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. ESSENTIAL DUTIES & RESPONSIBILITIES QUALIFICATIONS: EXPERIENCE, EDUCATION AND CERTIFICATION • Applying subject expertise in evaluating business operations and processes. • Identifying areas where technical solutions would improve business performance. • Consulting across business operations, providing mentorship, and contributing specialized knowledge. • Recommending technical solutions and determining software development requirements. • Providing subject expertise and guidance to IT developers during the software development life cycle. • Overseeing the development, testing, and implementation of technical solutions. • Determining whether technical solutions meet defined requirements. • Verifying technical reference information, including user guides, training manuals, and system requirements. • Ensuring accurate representation of expertise prior to the distribution of technical solutions to end-users. • Documenting processes and disseminating information to all relevant stakeholders. Required (Minimum Necessary) Qualifications Required (Minimum Necessary) Qualifications • 15+ years of experience in FIAR/FISCAM practices, policy, and analysis • Bachelor's degree or seven years equivalent experience. Must possess or be able to pass a National Agency Check with Inquiries background investigation; requires US citizenship. Knowledge, Skills, Abilities, and Other Characteristics • Experience with MRO IT system(s) and or technology(ies) to the specific MRO software, hardware, network and Cybersecurity design. • Knowledge and experience advising about laws, regulations and policies that impact the MRO program. • Strong understanding of business analysis techniques and processes. • Proven experience in engineering and software architecture design. • Proven work experience as a DevOps Engineer or FIAR/FISCAM analyst. • Sound knowledge of various operating systems and databases. • Ability to identify, analyze, and translate complex information; make appropriate judgements and evaluate options. Supervisory Responsibilities No supervisory responsibilities DOT Covered/Safety-Sensitive Role Requirements • This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. You may delete this line if it does not apply to the job. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, organizing and maintaining office supplies/equipment or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Employees must always maintain a constant state of mental alertness. Work Environment Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.