Job DescriptionJob DescriptionService Desk Personnel
Nashville, TN 37243 (MUST be locals to TN)
Positions: 2
We are seeking Service Desk Personnel with strong technical troubleshooting and customer support experience. Candidates must be capable of handling a fast-paced IT support environment and resolving a wide range of technical issues efficiently.
Key Requirements:
- Ability to handle up to 30 calls per day
- Strong customer service and communication skills
- Must be able to lift at least 50 lbs
- Prior IT Call Center experience preferred
Technical Skills:
Printer Administration & Troubleshooting
- Server print queues and local queues
Active Directory Management
- Navigate different OUs
- User attribute lookup
- Password reset and account unlock
iOS Support & Deployment
- Setup of iPhones/iPads
- iTunes account reset
- Network settings reset
- Backup and restore
Video Conferencing Tools
- Cisco WebEx
- Microsoft Teams
- Cisco Presence solutions
Network Troubleshooting
- Internal vs external connectivity
- VPN
- LTE
- WiFi
Application Support
- Account permissions
- Compatibility issues
- Browser vs installed applications
Remote Support Tools
- MSRA
- RDP
- Microsoft Teams
- WebEx
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment