Service Desk Agent Must be located in Portland, OR area US Citizenship Required Attention Service Desk personnel! New opening for a daytime, fully remote IT service desk role where you will provide support to Bonneville Power Administration - an enterprise of roughly 4500 users. General Summary Provides remote Tier 1 technical end user support to Bonneville Power Administration, an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding government policies and procedures. Provide technical assistance over the phone for a wide variety of hardware, software and site-specific applications in an enterprise environment. Job Responsibilities Provide front line support for IT systems and software, fielding telephone calls, voicemails, emails, and portal requests. Attempt incident resolution using industry knowledge and provided Knowledge Articles. Solve technical issues or escalate in a professional and timely manner, bringing in other subject matter experts as required. Enter IT incident descriptions and troubleshoot the issue sufficiently to appropriately refer the incident to the correct IT support group. Track issues using an ITSM ticketing system. Keep meticulous notes. Troubleshoot and repair Desktop/Laptop and thin client hardware. Support peripheral devices (Printers, Smartphones, Scanners etc.). Using BPA and industry standards, follow complex procedures, updating procedures as necessary. Understand the IT working environment sufficiently to explain technical issues to a disparate range of technical and non-technical clients. Follow the defined process to document and escalate incidents with tracking software and database. Seek opportunities to improve knowledge, skills and performance and be receptive to constructive criticism. Assist in mentoring junior team members and accept mentoring from senior team members. Other supporting duties as directed. Minimum Qualifications 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. Possess a working knowledge and progressive experience in a Microsoft computer support Experienced in all facets of troubleshooting and repairing the standard set of peripherals in an enterprise environment Familiar with supporting smartphones and other mobile devices Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction Strong interpersonal communication skills both written and verbal US Citizen able to pass a government background check. Bachelor of Science in Computer/Information Technology or a directly-related field is preferred however not required.
04/24/2026
Full time
Service Desk Agent Must be located in Portland, OR area US Citizenship Required Attention Service Desk personnel! New opening for a daytime, fully remote IT service desk role where you will provide support to Bonneville Power Administration - an enterprise of roughly 4500 users. General Summary Provides remote Tier 1 technical end user support to Bonneville Power Administration, an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding government policies and procedures. Provide technical assistance over the phone for a wide variety of hardware, software and site-specific applications in an enterprise environment. Job Responsibilities Provide front line support for IT systems and software, fielding telephone calls, voicemails, emails, and portal requests. Attempt incident resolution using industry knowledge and provided Knowledge Articles. Solve technical issues or escalate in a professional and timely manner, bringing in other subject matter experts as required. Enter IT incident descriptions and troubleshoot the issue sufficiently to appropriately refer the incident to the correct IT support group. Track issues using an ITSM ticketing system. Keep meticulous notes. Troubleshoot and repair Desktop/Laptop and thin client hardware. Support peripheral devices (Printers, Smartphones, Scanners etc.). Using BPA and industry standards, follow complex procedures, updating procedures as necessary. Understand the IT working environment sufficiently to explain technical issues to a disparate range of technical and non-technical clients. Follow the defined process to document and escalate incidents with tracking software and database. Seek opportunities to improve knowledge, skills and performance and be receptive to constructive criticism. Assist in mentoring junior team members and accept mentoring from senior team members. Other supporting duties as directed. Minimum Qualifications 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. Possess a working knowledge and progressive experience in a Microsoft computer support Experienced in all facets of troubleshooting and repairing the standard set of peripherals in an enterprise environment Familiar with supporting smartphones and other mobile devices Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction Strong interpersonal communication skills both written and verbal US Citizen able to pass a government background check. Bachelor of Science in Computer/Information Technology or a directly-related field is preferred however not required.
Are you passionate about helping people solve technical problems and keeping systems running smoothly? We're looking for a Client Technologies Technician to be the friendly, knowledgeable front line of an IT Help Desk supporting a fast-paced professional environment. This role is perfect for someone who enjoys troubleshooting, working directly with users, and being the go-to resource when technology challenges arise. As a Client Technologies Technician, you'll serve as the first point of contact for IT support, delivering prompt, professional assistance while ensuring systems and users stay productive. Key responsibilities include: As directed by the Department, answer, document, and triage help desk calls, emails, and instant messages as the initial point of contact for the IT Help Desk Call Center. As directed by the Department, process initial basic user account provisioning and rights assignments to the Department's Active Directory and TRAIN learning systems, enact rights assignment changes as required, and decommission accounts upon staff departure. As directed by the Department, without leaving the Call Center unattended, perform basic issue resolution for reoccurring and simple requests (i.e., password resets, account unlocks, device connectivity. As directed by the Department, triage other requests to appropriate service level tiers and refer them to the appropriate, assigned team members. As directed by the Department and throughout the PO term, maintain current and accurate "Tier 0" online self-service resources for the Division of Public Health Statistics and Performance Management staff. As directed by the Department, document and maintain Department IT Help Desk knowledge repository (i.e., service catalog, training, customer journey maps, process library, configuration library, policies, white papers). As directed by the Department, assist and train Department users on general computer and software use. As directed by the Department, maintain and track loaner equipment for the Department's Division, issuing devices upon request and ensuring devices are configured according to current standards, versions and protocols. As directed by the Department, provide replacement peripherals (i.e., mice, keyboards, webcams, cabling) as needed. As directed by the Department track use and deployment of peripherals (as specified above) for budgeting As directed by the Department, maintain software and hardware inventory logs for the Department IT Help Desk. As directed by the Department, assist in team projects, improvement initiatives, and processes as needed. As directed by the Department, record, in compliance with guidelines and supporting policy as identified by the Department, all data and reports, including but not limited to time and attendance, activity records, mileage, report cards, etc. Key responsibilities include: Answering, documenting, and triaging help desk requests via phone, email, and chat Resolving common issues such as password resets, account unlocks, and connectivity problems Managing user accounts, access rights, and deactivations in enterprise systems Escalating complex issues to the appropriate technical teams Maintaining IT knowledge base content and self-service resources Assisting users with general computer and software questions Managing loaner equipment, peripherals, and IT inventory Supporting audits, inventories, and team improvement initiatives Ensuring compliance with data security and confidentiality requirements CONTRACTOR QUALIFICATIONS AND EXPERIENCE: 2+ years of experience in a help desk or service desk environment Strong working knowledge of Microsoft Office and common desktop technologies Hands-on experience troubleshooting hardware, software, and user access issues Clear communicator who can explain technical concepts to non-technical users Organized, detail-oriented, and comfortable working in a structured environment Ability to pass a background screening Why This Role? Stable, long-term engagement in a mission-driven environment Hands-on exposure to a wide range of IT support activities Opportunity to make a measurable impact improving user experience Collaborative team setting with room to grow your technical skill set
04/24/2026
Full time
Are you passionate about helping people solve technical problems and keeping systems running smoothly? We're looking for a Client Technologies Technician to be the friendly, knowledgeable front line of an IT Help Desk supporting a fast-paced professional environment. This role is perfect for someone who enjoys troubleshooting, working directly with users, and being the go-to resource when technology challenges arise. As a Client Technologies Technician, you'll serve as the first point of contact for IT support, delivering prompt, professional assistance while ensuring systems and users stay productive. Key responsibilities include: As directed by the Department, answer, document, and triage help desk calls, emails, and instant messages as the initial point of contact for the IT Help Desk Call Center. As directed by the Department, process initial basic user account provisioning and rights assignments to the Department's Active Directory and TRAIN learning systems, enact rights assignment changes as required, and decommission accounts upon staff departure. As directed by the Department, without leaving the Call Center unattended, perform basic issue resolution for reoccurring and simple requests (i.e., password resets, account unlocks, device connectivity. As directed by the Department, triage other requests to appropriate service level tiers and refer them to the appropriate, assigned team members. As directed by the Department and throughout the PO term, maintain current and accurate "Tier 0" online self-service resources for the Division of Public Health Statistics and Performance Management staff. As directed by the Department, document and maintain Department IT Help Desk knowledge repository (i.e., service catalog, training, customer journey maps, process library, configuration library, policies, white papers). As directed by the Department, assist and train Department users on general computer and software use. As directed by the Department, maintain and track loaner equipment for the Department's Division, issuing devices upon request and ensuring devices are configured according to current standards, versions and protocols. As directed by the Department, provide replacement peripherals (i.e., mice, keyboards, webcams, cabling) as needed. As directed by the Department track use and deployment of peripherals (as specified above) for budgeting As directed by the Department, maintain software and hardware inventory logs for the Department IT Help Desk. As directed by the Department, assist in team projects, improvement initiatives, and processes as needed. As directed by the Department, record, in compliance with guidelines and supporting policy as identified by the Department, all data and reports, including but not limited to time and attendance, activity records, mileage, report cards, etc. Key responsibilities include: Answering, documenting, and triaging help desk requests via phone, email, and chat Resolving common issues such as password resets, account unlocks, and connectivity problems Managing user accounts, access rights, and deactivations in enterprise systems Escalating complex issues to the appropriate technical teams Maintaining IT knowledge base content and self-service resources Assisting users with general computer and software questions Managing loaner equipment, peripherals, and IT inventory Supporting audits, inventories, and team improvement initiatives Ensuring compliance with data security and confidentiality requirements CONTRACTOR QUALIFICATIONS AND EXPERIENCE: 2+ years of experience in a help desk or service desk environment Strong working knowledge of Microsoft Office and common desktop technologies Hands-on experience troubleshooting hardware, software, and user access issues Clear communicator who can explain technical concepts to non-technical users Organized, detail-oriented, and comfortable working in a structured environment Ability to pass a background screening Why This Role? Stable, long-term engagement in a mission-driven environment Hands-on exposure to a wide range of IT support activities Opportunity to make a measurable impact improving user experience Collaborative team setting with room to grow your technical skill set
A-Line Staffing is now hiring Hardware Engineer in Boise, ID 83716. The Hardware Engineer would be working for a Major Fortune 500 Company and has career growth potential. Hardware Engineer Highlights: Pay Rate: $45-$50 hourly Schedule: Monday-Friday, 8 hours/day Work Location: Fully on-site in Boise, ID Work Breakdown: 60-75% hands-on lab bench testing 20-30% reporting, debugging, and technical communication Hardware Engineer Responsibilities: Perform design and development engineering assignments related to hardware products and systems Support development of new products and updates to existing hardware platforms Conduct research, evaluation, and application of new processes and methods into products Establish and execute hardware testing routines and characterization plans Set up lab test systems and define test configurations based on schematics Document procedures, test results, and debugging activities Independently troubleshoot hardware issues in a lab environment Contribute to project plans, schedules, and technical documentation Collaborate and communicate findings clearly with engineering teams Hardware Engineer Qualifications: 3-4 years of experience in electrical lab bench testing (SSD or similar hardware preferred) Strong Linux command-line proficiency Python experience Ability to review schematics and define appropriate test setups Knowledge of switching regulators, LDOs, and power systems Clear and effective technical communication skills Bachelor's degree with 3-4 years of relevant experience or 6 years of experience without a degree Ability to work independently with strong ownership and self-starter mindset Comfortable performing hands-on, on-site lab characterization work Technical depth comparable to a highly skilled hardware technician If you are interested in this Hardware Engineer position, please apply to this posting with Luke H. at A-Line .
04/24/2026
Full time
A-Line Staffing is now hiring Hardware Engineer in Boise, ID 83716. The Hardware Engineer would be working for a Major Fortune 500 Company and has career growth potential. Hardware Engineer Highlights: Pay Rate: $45-$50 hourly Schedule: Monday-Friday, 8 hours/day Work Location: Fully on-site in Boise, ID Work Breakdown: 60-75% hands-on lab bench testing 20-30% reporting, debugging, and technical communication Hardware Engineer Responsibilities: Perform design and development engineering assignments related to hardware products and systems Support development of new products and updates to existing hardware platforms Conduct research, evaluation, and application of new processes and methods into products Establish and execute hardware testing routines and characterization plans Set up lab test systems and define test configurations based on schematics Document procedures, test results, and debugging activities Independently troubleshoot hardware issues in a lab environment Contribute to project plans, schedules, and technical documentation Collaborate and communicate findings clearly with engineering teams Hardware Engineer Qualifications: 3-4 years of experience in electrical lab bench testing (SSD or similar hardware preferred) Strong Linux command-line proficiency Python experience Ability to review schematics and define appropriate test setups Knowledge of switching regulators, LDOs, and power systems Clear and effective technical communication skills Bachelor's degree with 3-4 years of relevant experience or 6 years of experience without a degree Ability to work independently with strong ownership and self-starter mindset Comfortable performing hands-on, on-site lab characterization work Technical depth comparable to a highly skilled hardware technician If you are interested in this Hardware Engineer position, please apply to this posting with Luke H. at A-Line .
Role: Network Technician L1- JO-4 Location: Santa Monica, California Job Responsibilities: UnRack the systems, switch, cables, etc., and put on the pallets and shrink wrap them. Install new systems, switches, cabling & labelling, Break-fix, network surveys, etc. Pushing buttons and/or keypads. Physical switching of a toggle switch. Setting switches on a card-mounted dip switch. Power cycling equipment (turning power on and/or off); Remote visual observations and/or verbal reports to GF on its specific cabinet(s) for Environment status, display lights, or terminal display information. Physical typing of input commands on a cabinet-mounted console from direct instructions. Labeling, relabeling, and/or dressing up of cabling within the cabinet. Tightening screws, using cable ties, or securing cabling to mechanical connections and plugs. Replacing existing plug-in-only hardware such as circuit cards with spares or upgrades. Reseating of existing shelf-mounted, external plug-in, or slide-in type circuit cards. Installation of patch cords (Fiber/Ethernet) Racking/Unracking devices in a rack or cabinet Fiber power and light metering OPTIONAL: Fiber OTDR (ability to save and send trace files) Running daily network reports to support network compliance and network capacity Perform network troubleshooting to isolate and diagnose network problems Perform basic troubleshooting of network routers and switches Install and maintain network hardware and software Send out failed network equipment Resolve all hardware, software and network problems Provide network cabling required to perform installation Improve all network operating systems and applications, including cross-network communications and network integration Direct all network-level troubleshooting activities Provide troubleshooting on network and equipment service problems Maintain network routers on the global LAN/WAN Integrate new wireless sensors into wireless network Perform network analysis, diagnosis, and resolve network problems Participate in troubleshooting network issues as related to infrastructure cabling Installing network equipment, wiring of switches, servers, network hardware and software on a variety of platforms Participate in planning computer network installations Maintain and update network infrastructure Perform computer/server hardware and software support Work on communications network transmission systems Work with partners on network connectivity issues
04/24/2026
Full time
Role: Network Technician L1- JO-4 Location: Santa Monica, California Job Responsibilities: UnRack the systems, switch, cables, etc., and put on the pallets and shrink wrap them. Install new systems, switches, cabling & labelling, Break-fix, network surveys, etc. Pushing buttons and/or keypads. Physical switching of a toggle switch. Setting switches on a card-mounted dip switch. Power cycling equipment (turning power on and/or off); Remote visual observations and/or verbal reports to GF on its specific cabinet(s) for Environment status, display lights, or terminal display information. Physical typing of input commands on a cabinet-mounted console from direct instructions. Labeling, relabeling, and/or dressing up of cabling within the cabinet. Tightening screws, using cable ties, or securing cabling to mechanical connections and plugs. Replacing existing plug-in-only hardware such as circuit cards with spares or upgrades. Reseating of existing shelf-mounted, external plug-in, or slide-in type circuit cards. Installation of patch cords (Fiber/Ethernet) Racking/Unracking devices in a rack or cabinet Fiber power and light metering OPTIONAL: Fiber OTDR (ability to save and send trace files) Running daily network reports to support network compliance and network capacity Perform network troubleshooting to isolate and diagnose network problems Perform basic troubleshooting of network routers and switches Install and maintain network hardware and software Send out failed network equipment Resolve all hardware, software and network problems Provide network cabling required to perform installation Improve all network operating systems and applications, including cross-network communications and network integration Direct all network-level troubleshooting activities Provide troubleshooting on network and equipment service problems Maintain network routers on the global LAN/WAN Integrate new wireless sensors into wireless network Perform network analysis, diagnosis, and resolve network problems Participate in troubleshooting network issues as related to infrastructure cabling Installing network equipment, wiring of switches, servers, network hardware and software on a variety of platforms Participate in planning computer network installations Maintain and update network infrastructure Perform computer/server hardware and software support Work on communications network transmission systems Work with partners on network connectivity issues
Promote company growth through the design, development, and introduction of electronic products and sub-assemblies. Develop engineering concepts and architectures to support the product requirements. Develop manufacturable detailed designs including embedded software and qualification strategies to show the designs meet requirements. Develop assembly processes and instructions using lean principles to safely reduce waste, increase efficiency, and improve product quality. Develop Built-in-Test and test fixtures to program, calibrate, and test the product in low volume production. Provide technical leadership in area of expertise, with ability to train others and represent the company externally. Essential Functions / Responsibilities: Develop hardware specifications and prepare system level specifications. Architect the microprocessor, embedded software, surrounding circuitry to meet specifications. Develop new and maintain existing test and customer PC software which communicates with microprocessors in the products. Manage the project plan and schedule within the ISO9001 System to bring the product to market on time. Write and analyze test plans, execute tests and evaluate test results to demonstrate the design meets specifications with high quality. Conduct moderate to complex design reviews to demonstrate product and circuit robustness. Develop and document assembly processes and fixtures for assemblers and test technicians. Prepare and maintain product documentation, including data sheets, instruction manuals, design, assembly, and test documentation. Mentor and direct the efforts of Co-Op engineers. Knowledge, Skills & Experiences: This position requires a Bachelor of Science degree in Engineering, Master of Science is preferred. Candidates must have 10 years of experience in an engineering environment. Analog, mixed signal, and digital circuit design with microprocessors. Embedded systems firmware development including Real-time firmware design in C, C++, and other languages. Understand generated assembly code. PC GUI applications for production testing and for customers. Knowledge of C#, VB.NET, and / or Python a plus. Schematic and PCB Computer Aided Design experience is required. Knowledge of 3-D mechanical design software (SolidWorks and such) is a strong plus. Working knowledge of project management processes and procedures is preferred. Experience with Lean concepts, 5S, Flow Lines, and Visual Manufacturing Processes preferred. Six Sigma, SPC, and DOE experience are preferred. A Lean Six Sigma Blackbelt is a plus. MRP/Manufacturing System knowledge is preferred. Experience with Syteline is a plus. Knowledge of Switch electrical circuit theory and or 3-phase and electric power systems is a plus.
04/24/2026
Full time
Promote company growth through the design, development, and introduction of electronic products and sub-assemblies. Develop engineering concepts and architectures to support the product requirements. Develop manufacturable detailed designs including embedded software and qualification strategies to show the designs meet requirements. Develop assembly processes and instructions using lean principles to safely reduce waste, increase efficiency, and improve product quality. Develop Built-in-Test and test fixtures to program, calibrate, and test the product in low volume production. Provide technical leadership in area of expertise, with ability to train others and represent the company externally. Essential Functions / Responsibilities: Develop hardware specifications and prepare system level specifications. Architect the microprocessor, embedded software, surrounding circuitry to meet specifications. Develop new and maintain existing test and customer PC software which communicates with microprocessors in the products. Manage the project plan and schedule within the ISO9001 System to bring the product to market on time. Write and analyze test plans, execute tests and evaluate test results to demonstrate the design meets specifications with high quality. Conduct moderate to complex design reviews to demonstrate product and circuit robustness. Develop and document assembly processes and fixtures for assemblers and test technicians. Prepare and maintain product documentation, including data sheets, instruction manuals, design, assembly, and test documentation. Mentor and direct the efforts of Co-Op engineers. Knowledge, Skills & Experiences: This position requires a Bachelor of Science degree in Engineering, Master of Science is preferred. Candidates must have 10 years of experience in an engineering environment. Analog, mixed signal, and digital circuit design with microprocessors. Embedded systems firmware development including Real-time firmware design in C, C++, and other languages. Understand generated assembly code. PC GUI applications for production testing and for customers. Knowledge of C#, VB.NET, and / or Python a plus. Schematic and PCB Computer Aided Design experience is required. Knowledge of 3-D mechanical design software (SolidWorks and such) is a strong plus. Working knowledge of project management processes and procedures is preferred. Experience with Lean concepts, 5S, Flow Lines, and Visual Manufacturing Processes preferred. Six Sigma, SPC, and DOE experience are preferred. A Lean Six Sigma Blackbelt is a plus. MRP/Manufacturing System knowledge is preferred. Experience with Syteline is a plus. Knowledge of Switch electrical circuit theory and or 3-phase and electric power systems is a plus.
IT Helpdesk Associate Shift/Hours: Monday - Friday, 9:00 am-5:00 pm Pay Rate: $31.25-$33.65 per hour Location: San Jose, CA Experience: At least 2 years of technician support experience We are excited to share a new opportunity for an IT Helpdesk Associate located in San Jose ! This position is highly sought after and might not be available for long. Are you working, but looking to explore? Are you needing a new career opportunity? Give us a call at and/or apply directly to this posting for immediate consideration! Don't delay, apply today! IT Helpdesk Associate Job Duties include: IT Operations & Support: Run the IT helpdesk, providing both remote and walk-up technical support. Manage the full lifecycle of onboarding and offboarding (account creation, laptop setup, and provisioning). Maintain conference rooms, AV collaboration tools (Teams/Zoom), and printing systems. Systems Administration: Administer Microsoft 365 and Entra AD (Azure AD) solutions. Integrate new software with SSO providers. Ensure complete recoverability of systems and applications. Hardware & Inventory: Manage precise asset inventory and generate procurement requests based on hiring forecasts. Repair and maintain PC, server, network, and RF hardware. Coordinate with vendors for warranty repairs and the RMA process. Strategic Leadership: Improve processes to promote efficiency, accountability, and equity. Set team goals, manage budgets, and provide coaching/training to team members. Participate in high-level leadership meetings to discuss strategic decision-making and expense reduction. Other duties as assigned IT Helpdesk Associate Required Skills include: 1-3+ years of technical support in a face-to-face environment. 1-3+ years of experience supporting O365 environments. Experience with Windows 10/11 and the three most recent macOS releases. Experience with Corporate IT systems in SaaS and Cloud-focused environments. Experience building and planning system rollouts Experience with ticketing systems. Proficiency in Entra AD administration. Familiarity with network equipment and QR/Bar Code systems. Ability to support AV platforms like Teams and Zoom. 0-2 years of programming/ coding experience (either professional or educational). IT Helpdesk Associate Preferred Skills may include: Mindset: Entrepreneurial "get-it-done" attitude with the ability to improvise and solve non-standard problems using logic. Organization: Highly organized self-starter who can prioritize work in a fast-paced environment. Communication: Effective communicator with strong customer service training, preferably in a professional setting. Process Improvement: Proven ability to create standardized procedures that yield organizational consistency. Adaptability: Willingness to evolve the role as the company grows and changes. Must be willing to submit to a pre-employment background check and drug screen Must provide 3 professional references Benefits of working with PrideStaff: Medical, Rx, and Wellness Benefits Dental and Vision Plan Options Short-term Disability 401(k) Retirement Plan Holiday Pay Join Us. PrideStaff Company Overview PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources. Compensation / Pay Rate (Up to): $31.00 - $33.00 Per Hour
04/24/2026
Full time
IT Helpdesk Associate Shift/Hours: Monday - Friday, 9:00 am-5:00 pm Pay Rate: $31.25-$33.65 per hour Location: San Jose, CA Experience: At least 2 years of technician support experience We are excited to share a new opportunity for an IT Helpdesk Associate located in San Jose ! This position is highly sought after and might not be available for long. Are you working, but looking to explore? Are you needing a new career opportunity? Give us a call at and/or apply directly to this posting for immediate consideration! Don't delay, apply today! IT Helpdesk Associate Job Duties include: IT Operations & Support: Run the IT helpdesk, providing both remote and walk-up technical support. Manage the full lifecycle of onboarding and offboarding (account creation, laptop setup, and provisioning). Maintain conference rooms, AV collaboration tools (Teams/Zoom), and printing systems. Systems Administration: Administer Microsoft 365 and Entra AD (Azure AD) solutions. Integrate new software with SSO providers. Ensure complete recoverability of systems and applications. Hardware & Inventory: Manage precise asset inventory and generate procurement requests based on hiring forecasts. Repair and maintain PC, server, network, and RF hardware. Coordinate with vendors for warranty repairs and the RMA process. Strategic Leadership: Improve processes to promote efficiency, accountability, and equity. Set team goals, manage budgets, and provide coaching/training to team members. Participate in high-level leadership meetings to discuss strategic decision-making and expense reduction. Other duties as assigned IT Helpdesk Associate Required Skills include: 1-3+ years of technical support in a face-to-face environment. 1-3+ years of experience supporting O365 environments. Experience with Windows 10/11 and the three most recent macOS releases. Experience with Corporate IT systems in SaaS and Cloud-focused environments. Experience building and planning system rollouts Experience with ticketing systems. Proficiency in Entra AD administration. Familiarity with network equipment and QR/Bar Code systems. Ability to support AV platforms like Teams and Zoom. 0-2 years of programming/ coding experience (either professional or educational). IT Helpdesk Associate Preferred Skills may include: Mindset: Entrepreneurial "get-it-done" attitude with the ability to improvise and solve non-standard problems using logic. Organization: Highly organized self-starter who can prioritize work in a fast-paced environment. Communication: Effective communicator with strong customer service training, preferably in a professional setting. Process Improvement: Proven ability to create standardized procedures that yield organizational consistency. Adaptability: Willingness to evolve the role as the company grows and changes. Must be willing to submit to a pre-employment background check and drug screen Must provide 3 professional references Benefits of working with PrideStaff: Medical, Rx, and Wellness Benefits Dental and Vision Plan Options Short-term Disability 401(k) Retirement Plan Holiday Pay Join Us. PrideStaff Company Overview PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources. Compensation / Pay Rate (Up to): $31.00 - $33.00 Per Hour
Staffing Pros, a division of VETS Inc., has an opening with our client for a Field Service Technician in Scottsdale, AZ. A Field Service Engineer provides on-site IT support for the customers of our client. They are also an escalation point for L1 resources for Desktop related issues that may require additional expertise to resolve. All activities performed by the Field Service Engineer are captured in the appropriate system of record for activity and time keeping. Support is primarily delivered to the customer's location. Frequent travel to a customer location and/or permanent placement at a customer location is required. Responsibilities Install, upgrade, support and troubleshoot Microsoft Windows desktop Operating Systems, Microsoft Office 365, and other authorized desktop applications Install, upgrade, support and troubleshoot PC hardware, printers, and other authorized peripheral equipment Install, upgrade, support, patch, and troubleshoot the desktop environment OS and application images Work with PSA/service desk tools for managing asset, configuration, request, and incident information Maintain PC asset inventory, perform replacement/defective component part returns Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime Troubleshooting network connectivity (wired and wireless) in a LAN/WAN environment Requesting and coordinating vendor support Emphasis on client support and providing accurate friendly customer service Required Qualifications High School diploma or GED 4+ years of desktop support experience Working knowledge of IT support concepts and practices. Strong written and verbal communication skills Other Qualifications Working technical knowledge of current protocols, operating systems, and standards. Ability to operate tools, components and peripheral accessories. Software and Hardware Troubleshooting Exceptional PC troubleshooting skills with Windows desktop OSs Working knowledge of SCCM, AD and remote-control tools Working knowledge of 802.1x and multi-form authentication technologies Knowledge of all software applications used within the organization Self-confidence and interpersonal skills Analytical and problem-solving skills Good communication (both verbal and written) skills Planning and organizing skills Good administration management skills Create or modify training and SOP documentation Create or modify system use documentation Strong listening skills Able to operate effectively in a team environment with both technical and non- technical team members Able to operate with minimal supervision Able to manage time effectively, set priorities appropriately, schedule calls Able to operate within standard operating procedures Able to maintain professional demeanor under stress EEO Statement Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
04/24/2026
Staffing Pros, a division of VETS Inc., has an opening with our client for a Field Service Technician in Scottsdale, AZ. A Field Service Engineer provides on-site IT support for the customers of our client. They are also an escalation point for L1 resources for Desktop related issues that may require additional expertise to resolve. All activities performed by the Field Service Engineer are captured in the appropriate system of record for activity and time keeping. Support is primarily delivered to the customer's location. Frequent travel to a customer location and/or permanent placement at a customer location is required. Responsibilities Install, upgrade, support and troubleshoot Microsoft Windows desktop Operating Systems, Microsoft Office 365, and other authorized desktop applications Install, upgrade, support and troubleshoot PC hardware, printers, and other authorized peripheral equipment Install, upgrade, support, patch, and troubleshoot the desktop environment OS and application images Work with PSA/service desk tools for managing asset, configuration, request, and incident information Maintain PC asset inventory, perform replacement/defective component part returns Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime Troubleshooting network connectivity (wired and wireless) in a LAN/WAN environment Requesting and coordinating vendor support Emphasis on client support and providing accurate friendly customer service Required Qualifications High School diploma or GED 4+ years of desktop support experience Working knowledge of IT support concepts and practices. Strong written and verbal communication skills Other Qualifications Working technical knowledge of current protocols, operating systems, and standards. Ability to operate tools, components and peripheral accessories. Software and Hardware Troubleshooting Exceptional PC troubleshooting skills with Windows desktop OSs Working knowledge of SCCM, AD and remote-control tools Working knowledge of 802.1x and multi-form authentication technologies Knowledge of all software applications used within the organization Self-confidence and interpersonal skills Analytical and problem-solving skills Good communication (both verbal and written) skills Planning and organizing skills Good administration management skills Create or modify training and SOP documentation Create or modify system use documentation Strong listening skills Able to operate effectively in a team environment with both technical and non- technical team members Able to operate with minimal supervision Able to manage time effectively, set priorities appropriately, schedule calls Able to operate within standard operating procedures Able to maintain professional demeanor under stress EEO Statement Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
PC Technician (Every Tuesday (Full day) IT Support Team We are looking for a skilled and reliable PC Technician to support our IT team on a weekly basis (every Monday). The role focuses on providing technical support, troubleshooting hardware and software issues, and ensuring smooth IT operations across multiple systems and devices. Skills Proficiency in technical support and customer service with strong communication skills. Experience with Microsoft Office suite and familiarity with various operating systems (Windows, macOS, Linux). Knowledge of computer networking concepts including DNS, LAN management, TCP/IP protocols, and network administration tools like Meraki. Familiarity with IT support tools such as Jira for issue tracking and management. Understanding of security protocols including VPNs and firewalls to ensure safe network operations. Ability to analyze problems effectively and provide solutions in a timely manner. Experience with Microsoft Windows Server environments and Group Policy Objects (GPO). Strong skills in desktop support processes along with knowledge of mobile device management. Join our team as a PC Technician where you will play a crucial role in maintaining our IT systems while delivering excellent service to our users!
04/24/2026
PC Technician (Every Tuesday (Full day) IT Support Team We are looking for a skilled and reliable PC Technician to support our IT team on a weekly basis (every Monday). The role focuses on providing technical support, troubleshooting hardware and software issues, and ensuring smooth IT operations across multiple systems and devices. Skills Proficiency in technical support and customer service with strong communication skills. Experience with Microsoft Office suite and familiarity with various operating systems (Windows, macOS, Linux). Knowledge of computer networking concepts including DNS, LAN management, TCP/IP protocols, and network administration tools like Meraki. Familiarity with IT support tools such as Jira for issue tracking and management. Understanding of security protocols including VPNs and firewalls to ensure safe network operations. Ability to analyze problems effectively and provide solutions in a timely manner. Experience with Microsoft Windows Server environments and Group Policy Objects (GPO). Strong skills in desktop support processes along with knowledge of mobile device management. Join our team as a PC Technician where you will play a crucial role in maintaining our IT systems while delivering excellent service to our users!
We are seeking a skilled and dedicated PC Technician to join our IT support team for every Monday & Wednesday. The ideal candidate will have a strong background in technical support, computer management, and troubleshooting across various operating systems. This role involves providing exceptional customer service while ensuring the smooth operation of our IT infrastructure. Responsibilities Provide technical support for hardware and software issues, ensuring timely resolution for end-users. Troubleshoot and resolve software-related problems on Windows, macOS, and Linux operating systems. Manage and maintain computer hardware, including desktops, laptops, and mobile devices. Assist with network administration tasks, including VPN setup, firewall configurations, and TCP/IP troubleshooting. Utilize tools such as SCCM and Active Directory for computer management and deployment of software updates. Respond to help desk tickets using platforms like ServiceNow or BMC Remedy, ensuring all issues are logged accurately. Collaborate with team members on IT infrastructure projects and provide desktop support as needed. Conduct analysis of system performance and recommend improvements to enhance efficiency. Maintain documentation related to IT processes, configurations, and troubleshooting steps. Skills Proficiency in technical support and customer service with strong communication skills. Experience with Microsoft Office suite and familiarity with various operating systems (Windows, macOS, Linux). Knowledge of computer networking concepts including DNS, LAN management, TCP/IP protocols, and network administration tools like Meraki. Familiarity with IT support tools such as Jira for issue tracking and management. Understanding of security protocols including VPNs and firewalls to ensure safe network operations. Ability to analyze problems effectively and provide solutions in a timely manner. Experience with Microsoft Windows Server environments and Group Policy Objects (GPO). Strong skills in desktop support processes along with knowledge of mobile device management. Join our team as a PC Technician where you will play a crucial role in maintaining our IT systems while delivering excellent service to our users!
04/24/2026
We are seeking a skilled and dedicated PC Technician to join our IT support team for every Monday & Wednesday. The ideal candidate will have a strong background in technical support, computer management, and troubleshooting across various operating systems. This role involves providing exceptional customer service while ensuring the smooth operation of our IT infrastructure. Responsibilities Provide technical support for hardware and software issues, ensuring timely resolution for end-users. Troubleshoot and resolve software-related problems on Windows, macOS, and Linux operating systems. Manage and maintain computer hardware, including desktops, laptops, and mobile devices. Assist with network administration tasks, including VPN setup, firewall configurations, and TCP/IP troubleshooting. Utilize tools such as SCCM and Active Directory for computer management and deployment of software updates. Respond to help desk tickets using platforms like ServiceNow or BMC Remedy, ensuring all issues are logged accurately. Collaborate with team members on IT infrastructure projects and provide desktop support as needed. Conduct analysis of system performance and recommend improvements to enhance efficiency. Maintain documentation related to IT processes, configurations, and troubleshooting steps. Skills Proficiency in technical support and customer service with strong communication skills. Experience with Microsoft Office suite and familiarity with various operating systems (Windows, macOS, Linux). Knowledge of computer networking concepts including DNS, LAN management, TCP/IP protocols, and network administration tools like Meraki. Familiarity with IT support tools such as Jira for issue tracking and management. Understanding of security protocols including VPNs and firewalls to ensure safe network operations. Ability to analyze problems effectively and provide solutions in a timely manner. Experience with Microsoft Windows Server environments and Group Policy Objects (GPO). Strong skills in desktop support processes along with knowledge of mobile device management. Join our team as a PC Technician where you will play a crucial role in maintaining our IT systems while delivering excellent service to our users!
Job DescriptionJob DescriptionJob Description As a Traveling HVAC Controls Commissioning - Lead Field Service Technicianhere at Honeywell, you will be accountable for providing technical assistance and service to our customers in the HVAC industry. You will play a crucial role in ensuring the successful installation, maintenance, and troubleshooting of HVAC control systems. Your expertise and dedication to customer satisfaction will contribute to the efficiency, comfort, and safety of our customers' buildings (commercial sites). In this role, you will have the opportunity to make a significant impact by delivering exceptional service and assistance to our customers in the HVAC controls industry. You will coach and mentor both Associate level and Install Technical Specialists in various disciplines of system installation. You will coordinate on-site with contractors and work towards continuous improvement of commissioning practices, specifically reducing commissioning hours per device and/or hours per system using Honeywell Operation Systems techniques. You will demonstrate expert knowledge of Honeywell systems and Industry Best Practices. You will report directly to our Field Service Supervisor. Candidate must be based in Chicago or Des Plaines, IL and will travel up to 70% to the customer sites primarily in Minnesota, North Dakota, South Dakota, Wisconsin and the surrounding region. In addition, may support customers in the Northern/Central territory (OH, IN, MI, WI). During the first 90-180 days, you may travel to other areas for training and assistance. You will receive a vehicle and a travel and expense card for business use. KEY RESPONSIBILITIES Commission, start up, and tune control systems to meet customer specifications and job requirements. Install, configure, and test pre-engineered software for control systems OR this instead: Install and troubleshoot pre-engineered software and hardware, checkout control. systems, and start-ups and commission systems according to customer requirements and job specifications. Diagnose and resolve technical issues with efficiency and expertise. Manage scope of work from beginning to end. Coordinate with local Honeywell project managers to understand scope, hardware, software, and graphics needs. Collaborate with cross-functional teams to create and implement solutions tailored to customer needs. Ensure adherence to company policies, procedures, and regulatory standards. Perform open systems and 3rd party integrations and collaborate with other vendors of different protocols. Ensure that the configuration management policy is followed which involves back- up of all changes on an on-going basis during installation and final archiving of Honeywell's hardware and software on Honeywell Server. Manage on-site equipment delivery and storage. Demonstrate system and conduct customer training for all functions Support sales activities by presenting integrated/networked solutions and retro fit opportunities when warranted. Travel up to 70% in the assigned territories. Qualifications YOU MUST HAVE 3 or more years ' experience in building controls and automation, specifically with Tridium Niagara 4 or Niagara AX, including troubleshooting diagnosis and repair of emergency management systems, exposure to programming, PC usage, and general networking principles. Working knowledge of BACnet control systems. Valid driver's license with a clean driving record. Exceptional problem-solving and troubleshooting abilities, with a keen attention to detail in diagnosing and resolving issues. Strong communication skills, with the ability to convey complex technical information clearly to both technical and non-technical audiences. WE VALUE 3 or more years of experience in commercial HVAC controls field service with a solid track record in installation, maintenance, and repair. Honeywell ComfortPoint Open or Compatible Competitor control software system knowledge. Associates or Certifications from a Vocational or Trades College. Strong customer focus and ability to build and maintain relationships. BENEFITS OF WORKING FOR HONEYWELL In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: The annual base salary range for this position is $83,000 to $95,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: THE BUSINESS UNIT Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B, and there are approximately 18,000 employees globally. To learn more, please visit . The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: March 16, 2026. About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
04/24/2026
Full time
Job DescriptionJob DescriptionJob Description As a Traveling HVAC Controls Commissioning - Lead Field Service Technicianhere at Honeywell, you will be accountable for providing technical assistance and service to our customers in the HVAC industry. You will play a crucial role in ensuring the successful installation, maintenance, and troubleshooting of HVAC control systems. Your expertise and dedication to customer satisfaction will contribute to the efficiency, comfort, and safety of our customers' buildings (commercial sites). In this role, you will have the opportunity to make a significant impact by delivering exceptional service and assistance to our customers in the HVAC controls industry. You will coach and mentor both Associate level and Install Technical Specialists in various disciplines of system installation. You will coordinate on-site with contractors and work towards continuous improvement of commissioning practices, specifically reducing commissioning hours per device and/or hours per system using Honeywell Operation Systems techniques. You will demonstrate expert knowledge of Honeywell systems and Industry Best Practices. You will report directly to our Field Service Supervisor. Candidate must be based in Chicago or Des Plaines, IL and will travel up to 70% to the customer sites primarily in Minnesota, North Dakota, South Dakota, Wisconsin and the surrounding region. In addition, may support customers in the Northern/Central territory (OH, IN, MI, WI). During the first 90-180 days, you may travel to other areas for training and assistance. You will receive a vehicle and a travel and expense card for business use. KEY RESPONSIBILITIES Commission, start up, and tune control systems to meet customer specifications and job requirements. Install, configure, and test pre-engineered software for control systems OR this instead: Install and troubleshoot pre-engineered software and hardware, checkout control. systems, and start-ups and commission systems according to customer requirements and job specifications. Diagnose and resolve technical issues with efficiency and expertise. Manage scope of work from beginning to end. Coordinate with local Honeywell project managers to understand scope, hardware, software, and graphics needs. Collaborate with cross-functional teams to create and implement solutions tailored to customer needs. Ensure adherence to company policies, procedures, and regulatory standards. Perform open systems and 3rd party integrations and collaborate with other vendors of different protocols. Ensure that the configuration management policy is followed which involves back- up of all changes on an on-going basis during installation and final archiving of Honeywell's hardware and software on Honeywell Server. Manage on-site equipment delivery and storage. Demonstrate system and conduct customer training for all functions Support sales activities by presenting integrated/networked solutions and retro fit opportunities when warranted. Travel up to 70% in the assigned territories. Qualifications YOU MUST HAVE 3 or more years ' experience in building controls and automation, specifically with Tridium Niagara 4 or Niagara AX, including troubleshooting diagnosis and repair of emergency management systems, exposure to programming, PC usage, and general networking principles. Working knowledge of BACnet control systems. Valid driver's license with a clean driving record. Exceptional problem-solving and troubleshooting abilities, with a keen attention to detail in diagnosing and resolving issues. Strong communication skills, with the ability to convey complex technical information clearly to both technical and non-technical audiences. WE VALUE 3 or more years of experience in commercial HVAC controls field service with a solid track record in installation, maintenance, and repair. Honeywell ComfortPoint Open or Compatible Competitor control software system knowledge. Associates or Certifications from a Vocational or Trades College. Strong customer focus and ability to build and maintain relationships. BENEFITS OF WORKING FOR HONEYWELL In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: The annual base salary range for this position is $83,000 to $95,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: THE BUSINESS UNIT Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B, and there are approximately 18,000 employees globally. To learn more, please visit . The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: March 16, 2026. About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Job DescriptionJob Description Job description The Netowrk Technician will work with our Event Network Engineering team to perform functions essential to make events happen smoothly. This position will require working on your feet, extensive walking, talking with end users, tracking project progress, and performing both physical and non-physical tasks to ensure service delivery. Qualifications Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge Ability to work in both a team environment and independently Analytical skills, the ability to solve problems that may come up during a typical work day Strong written and verbal communication skills Strong interpersonal skills with end users, customers, and management Ability to communicate IT terminology to someone that does not understand technical terms Able to pass background check and drug tests Responsibilities Terminate ethernet and install wiring for events Install WiFi and hardwired network connections for events Provide technical support as needed Coordinate with project manager and engineering team to ensure accurate record keeping of services provided. Adhere to all safety protocols
04/24/2026
Full time
Job DescriptionJob Description Job description The Netowrk Technician will work with our Event Network Engineering team to perform functions essential to make events happen smoothly. This position will require working on your feet, extensive walking, talking with end users, tracking project progress, and performing both physical and non-physical tasks to ensure service delivery. Qualifications Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge Ability to work in both a team environment and independently Analytical skills, the ability to solve problems that may come up during a typical work day Strong written and verbal communication skills Strong interpersonal skills with end users, customers, and management Ability to communicate IT terminology to someone that does not understand technical terms Able to pass background check and drug tests Responsibilities Terminate ethernet and install wiring for events Install WiFi and hardwired network connections for events Provide technical support as needed Coordinate with project manager and engineering team to ensure accurate record keeping of services provided. Adhere to all safety protocols
Job DescriptionJob Description Description Perform routine grounds inspections and preventative maintenance on cell sites, fiber transport cabinet and building locations, and vehicles while complying with all safety standards.3. Identify and evaluate all hazards the network field operations technician is unable easily resolve, determine a course of action, and execute a resolution witsupervisor's or manager's approval. Utilize test gear and approved procedures to integrate and repair cell site network hardware to include base stations, microwaves, tower lighting systems, battery backup systems, antenna systems, and Ethernet and T1 facilities with minimal or no oversight Demonstrate a working knowledge of applicable telecommunications technologies and all applicable TCP/IP cell site strategies. Possess a good working knowledge of applicable test equipment such as digital multi-meter, antenna and line sweep gear, spectrum analyzer, T1/Ethernet test set, power meters, and fiber scopes in order to effectively identify and repair issues and repair transport backbone and wireless infrastructure electronics. Demonstrate, explain, and clearly communicate troubleshooting techniques. Possess the ability to resolve complex network issues and outages. Exhibit the ability to work independently being highly productive and efficient while working individually or as a lead technician within a team. Create and assign work orders and supervise contractors to insure work is performed in accordance with acceptable standards and practices. Install Ethernet, VoIP, GPON, OC-n, and related services in the network. Properly splice and install connectors on fiber and terminate connectors on copper cable. Work closely with the NOCC and other departments to operate and maintain the fiber and wireless networks and improve network accessibility and survivability. Work with the supervisor and manager to schedule all maintenance and service impacting work with the NOCC. Work with Optimization Engineering to resolve degradations in voice or data performance to insure dropped calls, blocked calls, data throughput, and availability benchmarks are met. Skills telecom, fiber installation, fiber tech, cdma wireless, LTE, Wireless, wireless network, Fiber, Fiber Testing, FOA Certification, CFOT Certification, Nokia, Cisco, Fujitsu Top Skills Details telecom,fiber installation,fiber tech,cdma wireless,LTE,Wireless,wireless network,Fiber,Fiber Testing Additional Skills & Qualifications Must be able to effectively use specialized software applications specific to the job responsibilities with the ability to identify and troubleshoot connectivity issues and software application errors required. Specialist understanding of TCP/IP required. Experience with the following technologies, equipment, and platforms is preferred: Nokia or Ericsson CDMA/EVDO/LTE; 7705 and SP210 routers; OMP, RMT, 5620 SAM, MTX, Vortex, OSS; Fujitsu 9500, Juniper 7200; Nokia 7210 NID; RFC2544 and Y.1564 circuit testing standards. Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Troy, AL. Pay and Benefits The pay range for this position is $20.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Troy,AL. Application Deadline This position is anticipated to close on Apr 28, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
04/24/2026
Full time
Job DescriptionJob Description Description Perform routine grounds inspections and preventative maintenance on cell sites, fiber transport cabinet and building locations, and vehicles while complying with all safety standards.3. Identify and evaluate all hazards the network field operations technician is unable easily resolve, determine a course of action, and execute a resolution witsupervisor's or manager's approval. Utilize test gear and approved procedures to integrate and repair cell site network hardware to include base stations, microwaves, tower lighting systems, battery backup systems, antenna systems, and Ethernet and T1 facilities with minimal or no oversight Demonstrate a working knowledge of applicable telecommunications technologies and all applicable TCP/IP cell site strategies. Possess a good working knowledge of applicable test equipment such as digital multi-meter, antenna and line sweep gear, spectrum analyzer, T1/Ethernet test set, power meters, and fiber scopes in order to effectively identify and repair issues and repair transport backbone and wireless infrastructure electronics. Demonstrate, explain, and clearly communicate troubleshooting techniques. Possess the ability to resolve complex network issues and outages. Exhibit the ability to work independently being highly productive and efficient while working individually or as a lead technician within a team. Create and assign work orders and supervise contractors to insure work is performed in accordance with acceptable standards and practices. Install Ethernet, VoIP, GPON, OC-n, and related services in the network. Properly splice and install connectors on fiber and terminate connectors on copper cable. Work closely with the NOCC and other departments to operate and maintain the fiber and wireless networks and improve network accessibility and survivability. Work with the supervisor and manager to schedule all maintenance and service impacting work with the NOCC. Work with Optimization Engineering to resolve degradations in voice or data performance to insure dropped calls, blocked calls, data throughput, and availability benchmarks are met. Skills telecom, fiber installation, fiber tech, cdma wireless, LTE, Wireless, wireless network, Fiber, Fiber Testing, FOA Certification, CFOT Certification, Nokia, Cisco, Fujitsu Top Skills Details telecom,fiber installation,fiber tech,cdma wireless,LTE,Wireless,wireless network,Fiber,Fiber Testing Additional Skills & Qualifications Must be able to effectively use specialized software applications specific to the job responsibilities with the ability to identify and troubleshoot connectivity issues and software application errors required. Specialist understanding of TCP/IP required. Experience with the following technologies, equipment, and platforms is preferred: Nokia or Ericsson CDMA/EVDO/LTE; 7705 and SP210 routers; OMP, RMT, 5620 SAM, MTX, Vortex, OSS; Fujitsu 9500, Juniper 7200; Nokia 7210 NID; RFC2544 and Y.1564 circuit testing standards. Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Troy, AL. Pay and Benefits The pay range for this position is $20.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Troy,AL. Application Deadline This position is anticipated to close on Apr 28, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job DescriptionJob DescriptionOverview: Job Title: Missile Defense Agency (MDA) NOC Technician Security Clearance: Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Missile Defense Agency (MDA) Operations Support Cell. (This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.) Responsibilities will include, but not be limited to: Create and update tickets. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. Incident Correlation and Fault Analysis: Proactively analyze alarms. Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information. Identifying the fault condition and its impacts. Isolating root causes. Coordinating correction of fault situations regardless of the fault in the infrastructure. Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. Incident Analysis (Fault Isolation): Support the fault isolation process. Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs. Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment. Support all customers to include providing global situational awareness support. Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary. Verify that service has been restored upon resolution of all customer-initiated tickets. Network/Service Restoration: Restore networks and service to full operation. Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. Identify failures that are attributable to a different causes and impacts. Conduct reroute and normalization of services and circuits due to outages. Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB). Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support. Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. Works directly with Shift lead and O&M leadership for guidance Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Demonstrate knowledge of training, standard operating procedures, and tools within O&M. Evaluates and provides feedback for training, standard operating procedures, and tools. Assist in training Network controllers within O&M. Effectively communicates with the O&M team and the customer. Provide technical advice and insight to peers and customers to assist in resolution of complex issues. Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. 2+ yrs of relevant technical experience. Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent). Ability to work in a 24/7 shift work environment and travel up to 10%. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching. General understanding of network topologies, both transport and IP. Desired Qualifications: Prior Military experience or experience working as a contractor in a Government environment is preferred. Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable. Education: A minimum of a High School diploma or equivalent is required.
04/24/2026
Full time
Job DescriptionJob DescriptionOverview: Job Title: Missile Defense Agency (MDA) NOC Technician Security Clearance: Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Missile Defense Agency (MDA) Operations Support Cell. (This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.) Responsibilities will include, but not be limited to: Create and update tickets. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. Incident Correlation and Fault Analysis: Proactively analyze alarms. Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information. Identifying the fault condition and its impacts. Isolating root causes. Coordinating correction of fault situations regardless of the fault in the infrastructure. Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. Incident Analysis (Fault Isolation): Support the fault isolation process. Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs. Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment. Support all customers to include providing global situational awareness support. Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary. Verify that service has been restored upon resolution of all customer-initiated tickets. Network/Service Restoration: Restore networks and service to full operation. Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. Identify failures that are attributable to a different causes and impacts. Conduct reroute and normalization of services and circuits due to outages. Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB). Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support. Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. Works directly with Shift lead and O&M leadership for guidance Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Demonstrate knowledge of training, standard operating procedures, and tools within O&M. Evaluates and provides feedback for training, standard operating procedures, and tools. Assist in training Network controllers within O&M. Effectively communicates with the O&M team and the customer. Provide technical advice and insight to peers and customers to assist in resolution of complex issues. Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. 2+ yrs of relevant technical experience. Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent). Ability to work in a 24/7 shift work environment and travel up to 10%. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching. General understanding of network topologies, both transport and IP. Desired Qualifications: Prior Military experience or experience working as a contractor in a Government environment is preferred. Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable. Education: A minimum of a High School diploma or equivalent is required.
Strategic Support Solutions
Greenville, South Carolina
Job DescriptionJob Description Strategic Support Solutions has an immediate opening for a highly skilled Avionics Software Technician at our Greenville, SC location, situated within the gated area of the Donaldson Center Airport. We are seeking a dedicated expert with proven experience in loading, configuring, and troubleshooting Garmin aviation software. If you are the go-to technician for complex avionics software challenges and have a deep understanding of Garmin systems, we want to speak with you immediately. This is a prime opportunity to become a key player on our first-shift team, with a highly competitive pay rate that rewards deep expertise. Your Mission: As our Avionics Software Specialist, you will be the primary expert for ensuring the flawless operation of cutting-edge avionics suites. Your core responsibilities will include: Garmin Software Management: Expertly load, update, and configure software for a range of Garmin systems (e.g., G3000, G5000). Advanced Troubleshooting: Perform in-depth diagnostics and resolve complex software, hardware, and interface issues post-installation to ensure 100% functionality. System Integration: Ensure seamless communication and functionality between the avionics suite and other aircraft systems. Documentation: Maintain meticulous and accurate records of all software loads, configurations, and troubleshooting steps taken. Technical Collaboration: Serve as the subject matter expert, working alongside our maintenance teams to efficiently resolve avionics-related squawks. What You Bring to the Table: Required Qualifications: A minimum of 2 years of current, hands-on experience specifically focused on loading and troubleshooting Garmin aviation software. Proven ability to independently diagnose and resolve complex avionics system issues from start to finish. A strong foundation in avionics principles and modern aircraft systems architecture. Meticulous attention to detail and a commitment to precision. Preferred Skills (Highly Desired - a big plus, but not required): Hands-on experience with Collins Fusion software. An active A&P Certificate or FCC License. Experience in a fast-paced MRO or similar aviation maintenance environment. Airport Access & Background Check: This position requires unescorted access within the gated and secured areas of the Donaldson Center Airport. All applicants will be subject to thorough employment verification and an FBI criminal history records check, in compliance with federal aviation regulations. The Rewards: Top-Tier Pay & Benefits We are committed to attracting and retaining the best talent by offering a highly competitive compensation and benefits package. Top-Tier Pay. Excellent Schedule: A consistent First Shift schedule. Comprehensive Benefits Package: 401K Retirement Plan Employer Contribution to Medical Insurance Paid Time Off Employer-Paid Life Insurance Employer-paid access to Tele-medicine Discount Programs for hotels, travel, and entertainment Weekly Pay
04/24/2026
Full time
Job DescriptionJob Description Strategic Support Solutions has an immediate opening for a highly skilled Avionics Software Technician at our Greenville, SC location, situated within the gated area of the Donaldson Center Airport. We are seeking a dedicated expert with proven experience in loading, configuring, and troubleshooting Garmin aviation software. If you are the go-to technician for complex avionics software challenges and have a deep understanding of Garmin systems, we want to speak with you immediately. This is a prime opportunity to become a key player on our first-shift team, with a highly competitive pay rate that rewards deep expertise. Your Mission: As our Avionics Software Specialist, you will be the primary expert for ensuring the flawless operation of cutting-edge avionics suites. Your core responsibilities will include: Garmin Software Management: Expertly load, update, and configure software for a range of Garmin systems (e.g., G3000, G5000). Advanced Troubleshooting: Perform in-depth diagnostics and resolve complex software, hardware, and interface issues post-installation to ensure 100% functionality. System Integration: Ensure seamless communication and functionality between the avionics suite and other aircraft systems. Documentation: Maintain meticulous and accurate records of all software loads, configurations, and troubleshooting steps taken. Technical Collaboration: Serve as the subject matter expert, working alongside our maintenance teams to efficiently resolve avionics-related squawks. What You Bring to the Table: Required Qualifications: A minimum of 2 years of current, hands-on experience specifically focused on loading and troubleshooting Garmin aviation software. Proven ability to independently diagnose and resolve complex avionics system issues from start to finish. A strong foundation in avionics principles and modern aircraft systems architecture. Meticulous attention to detail and a commitment to precision. Preferred Skills (Highly Desired - a big plus, but not required): Hands-on experience with Collins Fusion software. An active A&P Certificate or FCC License. Experience in a fast-paced MRO or similar aviation maintenance environment. Airport Access & Background Check: This position requires unescorted access within the gated and secured areas of the Donaldson Center Airport. All applicants will be subject to thorough employment verification and an FBI criminal history records check, in compliance with federal aviation regulations. The Rewards: Top-Tier Pay & Benefits We are committed to attracting and retaining the best talent by offering a highly competitive compensation and benefits package. Top-Tier Pay. Excellent Schedule: A consistent First Shift schedule. Comprehensive Benefits Package: 401K Retirement Plan Employer Contribution to Medical Insurance Paid Time Off Employer-Paid Life Insurance Employer-paid access to Tele-medicine Discount Programs for hotels, travel, and entertainment Weekly Pay
LIGHTHOUSE INSTRUMENTS LLC
Charlottesville, Virginia
Description: POSITION SUMMARY: The Technical Service Technician is part of a dynamic team responsible for providing on-site technical expertise, problem-solving, and exceptional customer service to maintain, install, and troubleshoot advanced proprietary company analytical instruments used in pharmaceutical industry environments across North America. Note: This positon is not remote. It requires being on-site in our Charlottesville, VA, location when not traveling. ORGANIZATIONAL RELATIONSHIPS: Reports to: Manager, Technical Services Internal: Collaborates with Sales, Product Marketing, Manufacturing, Engineering, and Software teams as needed. External: North America Clients ESSENTIAL DUTIES AND RESPONSIBILITIES: Initiate and build ongoing strong client partnerships with laboratory staff, with high-touch customer communications in preparation for technical services and ongoing support. Schedule and manage a multitude of customer orders and preventative maintenance programs. Adhere to documentation regulatory requirements and established industry quality standards to maintain accurate service reports and work orders in our CRM (Salesforce) and tracking systems. Installation of product systems at the customer site, including system set-up, user training, and qualification. Provide ongoing product technical support, including troubleshooting through email, phone, and onsite maintenance. Offer and execute software upgrades and extended product warranty. Use diagnostic tools and data-gathering techniques to troubleshoot hardware and software on product systems. Escalate and consult with internal resources regarding complex or recurring product issues to ensure swift resolution. All other duties as assigned. SUCCESS FACTORS: Highly responsive, action-oriented, with exceptional follow-through on commitments to ensure sustainable, high-quality customer results. Motivated and self-driven with a positive attitude, sound judgment, a strong sense of position responsibility, and ownership. Demonstrates meticulous attention to detail and accuracy through practical problem analysis, critical thinking, and resolution skills. Possess active listening and clear communication skills, including verbal, written, and presentation abilities (e.g., grammar, writing, and editing) to engage professionally with colleagues, vendors, and customers. Exhibits excellent interpersonal skills to handle sensitive and confidential situations with tact, poise, and diplomacy. Consistently demonstrates flexibility, strong organizational skills, and the ability to prioritize time effectively to meet deadlines. Promotes positive and collaborative relationships within a high-performance team. Foster an environment that promotes LHI's mission, vision, and values and encourages continuous improvement and accountability at all organizational levels. Ability to interpret, adapt, and apply Organization guidelines and procedures within the position and the department. Requirements: QUALIFICATIONS: A valid driver's license and passport or the ability to obtain both. Must be able to operate with a flexible schedule and be willing to travel within North America for up to 40% of a workweek, including overnight stays. Experience with cGLP/cGMP preferred. Proficiency with Salesforce CRM software preferred. Proficiency with Google G-Suite and MS Office Products required. EDUCATION AND EXPERIENCE: Associate's degree (A.A.) or equivalent from a two-year college, technical school, or military training required. A Bachelor's degree in Physical or Life Sciences; Chemistry, Physics, or Engineering preferred. A minimum of two years of proven and demonstrated experience in a Biotech pharmaceutical life science field or equivalent industry-related experience. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here represent those that employees must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the staff member is regularly required to talk and hear; frequently required to stand, walk, and sit; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; taste or smell. The staff member must occasionally lift and move up to 25 pounds. Specific vision abilities required in this job include close vision, distance vision, color, peripheral vision, depth perception, and the ability to adjust focus and differentiate fine details. This position operates in a professional office environment, laboratory setting, and light manufacturing area with mild to moderate noise levels. This position routinely uses standard office equipment and proprietary company analytical instruments regularly used in pharmaceutical industry environments. Most of the work requires mental concentration and analytical problem-solving. Disclaimer: The above information and position descriptions indicate the general nature and level of work performance by employees with this classification. Please note that the job description does not represent a comprehensive listing of activities, duties, or responsibilities required of the employee in this role. Duties, responsibilities, and activities may change at any time with or without notice. COMPANY INFORMATION: At Lighthouse Instruments, we consider our team to be our greatest asset. Their health and wellness are vital to the success of our organization. That's why we offer affordable, comprehensive healthcare coverage and programs for eligible employees and their families, focused on well-being and a balanced work and personal life. Our generous benefit offerings include, but are not limited to, medical, dental, vision insurance, 401 (k) retirement savings plan with an employer matching contribution, paid life and disability insurance, spending account options, paid time off, including flex time, and more! Important Application Information Only qualified applicants who are available and eligible to work in the U.S. will be considered for this position. No agency solicitations, please. Compensation details: 0 Yearly Salary PI3fbd3349c1ff-5970
04/24/2026
Full time
Description: POSITION SUMMARY: The Technical Service Technician is part of a dynamic team responsible for providing on-site technical expertise, problem-solving, and exceptional customer service to maintain, install, and troubleshoot advanced proprietary company analytical instruments used in pharmaceutical industry environments across North America. Note: This positon is not remote. It requires being on-site in our Charlottesville, VA, location when not traveling. ORGANIZATIONAL RELATIONSHIPS: Reports to: Manager, Technical Services Internal: Collaborates with Sales, Product Marketing, Manufacturing, Engineering, and Software teams as needed. External: North America Clients ESSENTIAL DUTIES AND RESPONSIBILITIES: Initiate and build ongoing strong client partnerships with laboratory staff, with high-touch customer communications in preparation for technical services and ongoing support. Schedule and manage a multitude of customer orders and preventative maintenance programs. Adhere to documentation regulatory requirements and established industry quality standards to maintain accurate service reports and work orders in our CRM (Salesforce) and tracking systems. Installation of product systems at the customer site, including system set-up, user training, and qualification. Provide ongoing product technical support, including troubleshooting through email, phone, and onsite maintenance. Offer and execute software upgrades and extended product warranty. Use diagnostic tools and data-gathering techniques to troubleshoot hardware and software on product systems. Escalate and consult with internal resources regarding complex or recurring product issues to ensure swift resolution. All other duties as assigned. SUCCESS FACTORS: Highly responsive, action-oriented, with exceptional follow-through on commitments to ensure sustainable, high-quality customer results. Motivated and self-driven with a positive attitude, sound judgment, a strong sense of position responsibility, and ownership. Demonstrates meticulous attention to detail and accuracy through practical problem analysis, critical thinking, and resolution skills. Possess active listening and clear communication skills, including verbal, written, and presentation abilities (e.g., grammar, writing, and editing) to engage professionally with colleagues, vendors, and customers. Exhibits excellent interpersonal skills to handle sensitive and confidential situations with tact, poise, and diplomacy. Consistently demonstrates flexibility, strong organizational skills, and the ability to prioritize time effectively to meet deadlines. Promotes positive and collaborative relationships within a high-performance team. Foster an environment that promotes LHI's mission, vision, and values and encourages continuous improvement and accountability at all organizational levels. Ability to interpret, adapt, and apply Organization guidelines and procedures within the position and the department. Requirements: QUALIFICATIONS: A valid driver's license and passport or the ability to obtain both. Must be able to operate with a flexible schedule and be willing to travel within North America for up to 40% of a workweek, including overnight stays. Experience with cGLP/cGMP preferred. Proficiency with Salesforce CRM software preferred. Proficiency with Google G-Suite and MS Office Products required. EDUCATION AND EXPERIENCE: Associate's degree (A.A.) or equivalent from a two-year college, technical school, or military training required. A Bachelor's degree in Physical or Life Sciences; Chemistry, Physics, or Engineering preferred. A minimum of two years of proven and demonstrated experience in a Biotech pharmaceutical life science field or equivalent industry-related experience. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here represent those that employees must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the staff member is regularly required to talk and hear; frequently required to stand, walk, and sit; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; taste or smell. The staff member must occasionally lift and move up to 25 pounds. Specific vision abilities required in this job include close vision, distance vision, color, peripheral vision, depth perception, and the ability to adjust focus and differentiate fine details. This position operates in a professional office environment, laboratory setting, and light manufacturing area with mild to moderate noise levels. This position routinely uses standard office equipment and proprietary company analytical instruments regularly used in pharmaceutical industry environments. Most of the work requires mental concentration and analytical problem-solving. Disclaimer: The above information and position descriptions indicate the general nature and level of work performance by employees with this classification. Please note that the job description does not represent a comprehensive listing of activities, duties, or responsibilities required of the employee in this role. Duties, responsibilities, and activities may change at any time with or without notice. COMPANY INFORMATION: At Lighthouse Instruments, we consider our team to be our greatest asset. Their health and wellness are vital to the success of our organization. That's why we offer affordable, comprehensive healthcare coverage and programs for eligible employees and their families, focused on well-being and a balanced work and personal life. Our generous benefit offerings include, but are not limited to, medical, dental, vision insurance, 401 (k) retirement savings plan with an employer matching contribution, paid life and disability insurance, spending account options, paid time off, including flex time, and more! Important Application Information Only qualified applicants who are available and eligible to work in the U.S. will be considered for this position. No agency solicitations, please. Compensation details: 0 Yearly Salary PI3fbd3349c1ff-5970
Job DescriptionJob DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
04/24/2026
Full time
Job DescriptionJob DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
LIGHTHOUSE INSTRUMENTS LLC
Charlottesville, Virginia
Description: POSITION SUMMARY: The Technical Service Technician is part of a dynamic team responsible for providing on-site technical expertise, problem-solving, and exceptional customer service to maintain, install, and troubleshoot advanced proprietary company analytical instruments used in pharmaceutical industry environments across North America. Note: This positon is not remote. It requires being on-site in our Charlottesville, VA, location when not traveling. ORGANIZATIONAL RELATIONSHIPS: Reports to: Manager, Technical Services Internal: Collaborates with Sales, Product Marketing, Manufacturing, Engineering, and Software teams as needed. External: North America Clients ESSENTIAL DUTIES AND RESPONSIBILITIES: Initiate and build ongoing strong client partnerships with laboratory staff, with high-touch customer communications in preparation for technical services and ongoing support. Schedule and manage a multitude of customer orders and preventative maintenance programs. Adhere to documentation regulatory requirements and established industry quality standards to maintain accurate service reports and work orders in our CRM (Salesforce) and tracking systems. Installation of product systems at the customer site, including system set-up, user training, and qualification. Provide ongoing product technical support, including troubleshooting through email, phone, and onsite maintenance. Offer and execute software upgrades and extended product warranty. Use diagnostic tools and data-gathering techniques to troubleshoot hardware and software on product systems. Escalate and consult with internal resources regarding complex or recurring product issues to ensure swift resolution. All other duties as assigned. SUCCESS FACTORS: Highly responsive, action-oriented, with exceptional follow-through on commitments to ensure sustainable, high-quality customer results. Motivated and self-driven with a positive attitude, sound judgment, a strong sense of position responsibility, and ownership. Demonstrates meticulous attention to detail and accuracy through practical problem analysis, critical thinking, and resolution skills. Possess active listening and clear communication skills, including verbal, written, and presentation abilities (e.g., grammar, writing, and editing) to engage professionally with colleagues, vendors, and customers. Exhibits excellent interpersonal skills to handle sensitive and confidential situations with tact, poise, and diplomacy. Consistently demonstrates flexibility, strong organizational skills, and the ability to prioritize time effectively to meet deadlines. Promotes positive and collaborative relationships within a high-performance team. Foster an environment that promotes LHI's mission, vision, and values and encourages continuous improvement and accountability at all organizational levels. Ability to interpret, adapt, and apply Organization guidelines and procedures within the position and the department. Requirements: QUALIFICATIONS: A valid driver's license and passport or the ability to obtain both. Must be able to operate with a flexible schedule and be willing to travel within North America for up to 40% of a workweek, including overnight stays. Experience with cGLP/cGMP preferred. Proficiency with Salesforce CRM software preferred. Proficiency with Google G-Suite and MS Office Products required. EDUCATION AND EXPERIENCE: Associate's degree (A.A.) or equivalent from a two-year college, technical school, or military training required. A Bachelor's degree in Physical or Life Sciences; Chemistry, Physics, or Engineering preferred. A minimum of two years of proven and demonstrated experience in a Biotech pharmaceutical life science field or equivalent industry-related experience. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here represent those that employees must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the staff member is regularly required to talk and hear; frequently required to stand, walk, and sit; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; taste or smell. The staff member must occasionally lift and move up to 25 pounds. Specific vision abilities required in this job include close vision, distance vision, color, peripheral vision, depth perception, and the ability to adjust focus and differentiate fine details. This position operates in a professional office environment, laboratory setting, and light manufacturing area with mild to moderate noise levels. This position routinely uses standard office equipment and proprietary company analytical instruments regularly used in pharmaceutical industry environments. Most of the work requires mental concentration and analytical problem-solving. Disclaimer: The above information and position descriptions indicate the general nature and level of work performance by employees with this classification. Please note that the job description does not represent a comprehensive listing of activities, duties, or responsibilities required of the employee in this role. Duties, responsibilities, and activities may change at any time with or without notice. COMPANY INFORMATION: At Lighthouse Instruments, we consider our team to be our greatest asset. Their health and wellness are vital to the success of our organization. That's why we offer affordable, comprehensive healthcare coverage and programs for eligible employees and their families, focused on well-being and a balanced work and personal life. Our generous benefit offerings include, but are not limited to, medical, dental, vision insurance, 401 (k) retirement savings plan with an employer matching contribution, paid life and disability insurance, spending account options, paid time off, including flex time, and more! Important Application Information Only qualified applicants who are available and eligible to work in the U.S. will be considered for this position. No agency solicitations, please. Compensation details: 0 Yearly Salary PI3fbd3349c1ff-5970
04/24/2026
Full time
Description: POSITION SUMMARY: The Technical Service Technician is part of a dynamic team responsible for providing on-site technical expertise, problem-solving, and exceptional customer service to maintain, install, and troubleshoot advanced proprietary company analytical instruments used in pharmaceutical industry environments across North America. Note: This positon is not remote. It requires being on-site in our Charlottesville, VA, location when not traveling. ORGANIZATIONAL RELATIONSHIPS: Reports to: Manager, Technical Services Internal: Collaborates with Sales, Product Marketing, Manufacturing, Engineering, and Software teams as needed. External: North America Clients ESSENTIAL DUTIES AND RESPONSIBILITIES: Initiate and build ongoing strong client partnerships with laboratory staff, with high-touch customer communications in preparation for technical services and ongoing support. Schedule and manage a multitude of customer orders and preventative maintenance programs. Adhere to documentation regulatory requirements and established industry quality standards to maintain accurate service reports and work orders in our CRM (Salesforce) and tracking systems. Installation of product systems at the customer site, including system set-up, user training, and qualification. Provide ongoing product technical support, including troubleshooting through email, phone, and onsite maintenance. Offer and execute software upgrades and extended product warranty. Use diagnostic tools and data-gathering techniques to troubleshoot hardware and software on product systems. Escalate and consult with internal resources regarding complex or recurring product issues to ensure swift resolution. All other duties as assigned. SUCCESS FACTORS: Highly responsive, action-oriented, with exceptional follow-through on commitments to ensure sustainable, high-quality customer results. Motivated and self-driven with a positive attitude, sound judgment, a strong sense of position responsibility, and ownership. Demonstrates meticulous attention to detail and accuracy through practical problem analysis, critical thinking, and resolution skills. Possess active listening and clear communication skills, including verbal, written, and presentation abilities (e.g., grammar, writing, and editing) to engage professionally with colleagues, vendors, and customers. Exhibits excellent interpersonal skills to handle sensitive and confidential situations with tact, poise, and diplomacy. Consistently demonstrates flexibility, strong organizational skills, and the ability to prioritize time effectively to meet deadlines. Promotes positive and collaborative relationships within a high-performance team. Foster an environment that promotes LHI's mission, vision, and values and encourages continuous improvement and accountability at all organizational levels. Ability to interpret, adapt, and apply Organization guidelines and procedures within the position and the department. Requirements: QUALIFICATIONS: A valid driver's license and passport or the ability to obtain both. Must be able to operate with a flexible schedule and be willing to travel within North America for up to 40% of a workweek, including overnight stays. Experience with cGLP/cGMP preferred. Proficiency with Salesforce CRM software preferred. Proficiency with Google G-Suite and MS Office Products required. EDUCATION AND EXPERIENCE: Associate's degree (A.A.) or equivalent from a two-year college, technical school, or military training required. A Bachelor's degree in Physical or Life Sciences; Chemistry, Physics, or Engineering preferred. A minimum of two years of proven and demonstrated experience in a Biotech pharmaceutical life science field or equivalent industry-related experience. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here represent those that employees must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the staff member is regularly required to talk and hear; frequently required to stand, walk, and sit; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; taste or smell. The staff member must occasionally lift and move up to 25 pounds. Specific vision abilities required in this job include close vision, distance vision, color, peripheral vision, depth perception, and the ability to adjust focus and differentiate fine details. This position operates in a professional office environment, laboratory setting, and light manufacturing area with mild to moderate noise levels. This position routinely uses standard office equipment and proprietary company analytical instruments regularly used in pharmaceutical industry environments. Most of the work requires mental concentration and analytical problem-solving. Disclaimer: The above information and position descriptions indicate the general nature and level of work performance by employees with this classification. Please note that the job description does not represent a comprehensive listing of activities, duties, or responsibilities required of the employee in this role. Duties, responsibilities, and activities may change at any time with or without notice. COMPANY INFORMATION: At Lighthouse Instruments, we consider our team to be our greatest asset. Their health and wellness are vital to the success of our organization. That's why we offer affordable, comprehensive healthcare coverage and programs for eligible employees and their families, focused on well-being and a balanced work and personal life. Our generous benefit offerings include, but are not limited to, medical, dental, vision insurance, 401 (k) retirement savings plan with an employer matching contribution, paid life and disability insurance, spending account options, paid time off, including flex time, and more! Important Application Information Only qualified applicants who are available and eligible to work in the U.S. will be considered for this position. No agency solicitations, please. Compensation details: 0 Yearly Salary PI3fbd3349c1ff-5970
Job DescriptionJob Description Job Title: IT Help Desk Tier 2 Technician Department: Information Technology Reports to: IT Director Cementation Americas GENERAL PURPOSE OF THIS JOB Reporting to the IT Director Cementation Americas the IT Help Desk Tier 2 Technician provides technical support and resolution for complex IT issues at the Head Office and Field Offices. ESSENTIAL DUTIES AND RESPONSIBILITIES HEALTH AND SAFETY Work in compliance with all Health and Safety rules and regulations for Cementation Be aware of any health and safety hazards or infractions and report same to Health and Safety Department Keep the IT work area clean and tidy GENERAL RESPONSIBILITIES Provide second-level support for complex technical issues relating to hardware, software, and network issues from Tier 1. Escalating unresolved tickets to Tier 3 support in a timely manner when needed. Collaborate with Tier 1 support and Tier 3 support on escalations while meeting SLA targets Effectively use Help Desk Ticket System to manage all tickets Create and maintain technical documentation on installation of software, configurations and fixes Remote site establishment, maintenance & demobilization Managing inventory & retirement of assets Ownership of small to medium ad hoc projects Other duties as assigned TRAVEL REQUIREMENTS This position has the requirement for occasional travel to our project sites and offices SUPERVISORY RESPONSIBILITIES Has no direct reports; however, is responsible for escalating, delegating, and monitoring of tickets, working with the IT department and third-party suppliers EDUCATION AND EXPERIENCE College diploma or equivalent 2 - 4 years of helpdesk experience Microsoft (MSCA) or Cisco (CCNA) or equivalent SKILLS, KNOWLEDGE & ABILITIES Able to work in a group environment Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Able to effectively prioritize workload to ensure deadlines are met Strong advanced troubleshooting and analytical skills Deep understanding of Windows, as well as user management in Active Directory In depth knowledge of servers, systems, and networks including VLANs, VPNs, DNS, DHCP, TCP/IP & troubleshooting connectivity issues. Proficient in using remote desktop software, ticketing management & knowledge of cybersecurity best practise Experience with SolidWorks/AutoCAD is considered an asset Cementation is an Equal Opportunity Employer
04/24/2026
Full time
Job DescriptionJob Description Job Title: IT Help Desk Tier 2 Technician Department: Information Technology Reports to: IT Director Cementation Americas GENERAL PURPOSE OF THIS JOB Reporting to the IT Director Cementation Americas the IT Help Desk Tier 2 Technician provides technical support and resolution for complex IT issues at the Head Office and Field Offices. ESSENTIAL DUTIES AND RESPONSIBILITIES HEALTH AND SAFETY Work in compliance with all Health and Safety rules and regulations for Cementation Be aware of any health and safety hazards or infractions and report same to Health and Safety Department Keep the IT work area clean and tidy GENERAL RESPONSIBILITIES Provide second-level support for complex technical issues relating to hardware, software, and network issues from Tier 1. Escalating unresolved tickets to Tier 3 support in a timely manner when needed. Collaborate with Tier 1 support and Tier 3 support on escalations while meeting SLA targets Effectively use Help Desk Ticket System to manage all tickets Create and maintain technical documentation on installation of software, configurations and fixes Remote site establishment, maintenance & demobilization Managing inventory & retirement of assets Ownership of small to medium ad hoc projects Other duties as assigned TRAVEL REQUIREMENTS This position has the requirement for occasional travel to our project sites and offices SUPERVISORY RESPONSIBILITIES Has no direct reports; however, is responsible for escalating, delegating, and monitoring of tickets, working with the IT department and third-party suppliers EDUCATION AND EXPERIENCE College diploma or equivalent 2 - 4 years of helpdesk experience Microsoft (MSCA) or Cisco (CCNA) or equivalent SKILLS, KNOWLEDGE & ABILITIES Able to work in a group environment Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Able to effectively prioritize workload to ensure deadlines are met Strong advanced troubleshooting and analytical skills Deep understanding of Windows, as well as user management in Active Directory In depth knowledge of servers, systems, and networks including VLANs, VPNs, DNS, DHCP, TCP/IP & troubleshooting connectivity issues. Proficient in using remote desktop software, ticketing management & knowledge of cybersecurity best practise Experience with SolidWorks/AutoCAD is considered an asset Cementation is an Equal Opportunity Employer
Job DescriptionJob Description Wunderlich-Malec Engineering (WM) is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States. When you join WM you become part of a company that is: - 100% employee-owned company with over 40 years of industry history - A Top 5 Systems Integrator Giant - ENR top 500 firm at The Controls Engineer will interact directly with the customer and could lead a team of Wunderlich-Malec engineers in identifying requirements, developing specifications, and implementing/testing/commissioning/qualifying automation solutions. This position requires strong problem-solving ability, well-balanced people skills, an aptitude for business efficiency, and an interest in creating partnerships. The Controls and OT Engineer demonstrates success by securing repeat work with both new and existing customers. Major Responsibilities This position requires the ability to deliver innovative automation solutions and design standards either self-directed or as a leader of a team. The candidate must have the ability to conceptualize, detail, and implement control systems for industrial processes and machinery that meet our customer's requirements. This involves the development of a control system architecture, selecting the components to be used, detailing schematic diagrams and system documentation, programming controllers (PLC, DCS, RTU), programming the process visualization (HMI/SCADA), developing databases for archiving/displaying historical system data and implementing/commissioning the control system at the client's facility. Knowledge of controller programming languages such as Ladder, Sequential Function Chart, Structured Text, and others to achieve the desired results is preferred. Also having knowledge of standard programming languages such as VBA, .NET, and SQL for the development of HMI/SCADA systems is required For larger systems, experience with industrial networking used to connect control system components and instrumentation is preferred. The Controls Engineer will design, document, and implement a variety of fiber, wired, and wireless systems using industrial protocols (Ethernet/IP, Profinet, Modbus, etc.). The ideal candidate must have a diverse engineering skillset with the ability to work independently. Will act as technical lead on projects and guide junior engineers and technicians. Could also act as Project Manager on smaller projects Minimum Requirements Education A Bachelor of Science degree in Electrical/Control Engineering, Mechanical Engineering, Chemical Engineering, or Computer Science is preferred. Required Experience 6+ years with capabilities in the below areas: In-depth understanding of HMI/SCADA hardware/software platforms such as ICONICS Genesis64, Wonderware ArchestrA System Platform, GE CIMPLICITY, GE iFIX, Rockwell Automation FactoryTalk View, Schneider, and Siemens Various 3rd party web-based data integrations for monitoring and troubleshooting aid Develop work processes to automate template and instance development within the System Platform Provide technical leadership on design standards around graphics, alarming, and scale-up SQL, .NET, Power BI, Grafana, and APIs Understanding of PLC hardware/software platforms such as Rockwell Automation, Siemens, and Modicon In-depth understanding of DCS hardware/software platforms such as Emerson DeltaV or similar Experience in industries such as Food and Beverage, Oil & Gas, and/or Material and Grain Handling Experience in design of electrical schematics, including power distribution under 480VAC, control panels, and associated NEC references desired Experience with AutoCAD is also desired Experience leading a team of engineers/technicians to provide control system solutions a plus Experience mentoring less experienced engineers Professional references, preferably one from each of the following: a subordinate, a peer, and a manager Ability to travel up to 30%. Physical Demands of Position Seeing, color perception, hearing, clear speech, dexterity in hands, driving, lifting, ability to mount/dismount equipment, pushing, and pulling. Working Environment Standard office environment, on-site office environment, diverse industrial environments, frequent use of a personal computer, facsimile/copy machines, phones. Our People Empowered Employee-Owners - As owners of Wunderlich-Malec, we are invested in its success. We hire top talent and empower them to take initiative, drive innovation, and deliver impactful solutions Motivated & Rewarded - We invest in continuing education and offer world-class benefits, ensuring our employee-owners stay motivated, fulfilled, and future-ready Positive & Committed - Our experts bring long-term dedication and a positive, can-do attitude to every project Industry-Smart - Recognized leaders in their fields, our employee-owners stay sharp through ongoing training and deep knowledge of evolving industry trends Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Wunderlich-Malec is proud to offer a comprehensive employee-owner benefit package. Full-time employees may be eligible for the following benefits: Medical • Dental • Vision • Basic and Supplemental Life and AD&D • Long Term Disability • Voluntary Short Term Disability • Healthcare & Dependent Care Flexible Spending Accounts • Health Savings Account • Paid Time Off (PTO) • Paid Holidays • Tuition Reimbursement • Referral Bonus Program • 401(k)/Profit Sharing • 100% ESOP (Employee Stock Ownership Plan) • Employee Assistance Program • Will Preparation Resources • Worldwide Travel Assistance
04/24/2026
Full time
Job DescriptionJob Description Wunderlich-Malec Engineering (WM) is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States. When you join WM you become part of a company that is: - 100% employee-owned company with over 40 years of industry history - A Top 5 Systems Integrator Giant - ENR top 500 firm at The Controls Engineer will interact directly with the customer and could lead a team of Wunderlich-Malec engineers in identifying requirements, developing specifications, and implementing/testing/commissioning/qualifying automation solutions. This position requires strong problem-solving ability, well-balanced people skills, an aptitude for business efficiency, and an interest in creating partnerships. The Controls and OT Engineer demonstrates success by securing repeat work with both new and existing customers. Major Responsibilities This position requires the ability to deliver innovative automation solutions and design standards either self-directed or as a leader of a team. The candidate must have the ability to conceptualize, detail, and implement control systems for industrial processes and machinery that meet our customer's requirements. This involves the development of a control system architecture, selecting the components to be used, detailing schematic diagrams and system documentation, programming controllers (PLC, DCS, RTU), programming the process visualization (HMI/SCADA), developing databases for archiving/displaying historical system data and implementing/commissioning the control system at the client's facility. Knowledge of controller programming languages such as Ladder, Sequential Function Chart, Structured Text, and others to achieve the desired results is preferred. Also having knowledge of standard programming languages such as VBA, .NET, and SQL for the development of HMI/SCADA systems is required For larger systems, experience with industrial networking used to connect control system components and instrumentation is preferred. The Controls Engineer will design, document, and implement a variety of fiber, wired, and wireless systems using industrial protocols (Ethernet/IP, Profinet, Modbus, etc.). The ideal candidate must have a diverse engineering skillset with the ability to work independently. Will act as technical lead on projects and guide junior engineers and technicians. Could also act as Project Manager on smaller projects Minimum Requirements Education A Bachelor of Science degree in Electrical/Control Engineering, Mechanical Engineering, Chemical Engineering, or Computer Science is preferred. Required Experience 6+ years with capabilities in the below areas: In-depth understanding of HMI/SCADA hardware/software platforms such as ICONICS Genesis64, Wonderware ArchestrA System Platform, GE CIMPLICITY, GE iFIX, Rockwell Automation FactoryTalk View, Schneider, and Siemens Various 3rd party web-based data integrations for monitoring and troubleshooting aid Develop work processes to automate template and instance development within the System Platform Provide technical leadership on design standards around graphics, alarming, and scale-up SQL, .NET, Power BI, Grafana, and APIs Understanding of PLC hardware/software platforms such as Rockwell Automation, Siemens, and Modicon In-depth understanding of DCS hardware/software platforms such as Emerson DeltaV or similar Experience in industries such as Food and Beverage, Oil & Gas, and/or Material and Grain Handling Experience in design of electrical schematics, including power distribution under 480VAC, control panels, and associated NEC references desired Experience with AutoCAD is also desired Experience leading a team of engineers/technicians to provide control system solutions a plus Experience mentoring less experienced engineers Professional references, preferably one from each of the following: a subordinate, a peer, and a manager Ability to travel up to 30%. Physical Demands of Position Seeing, color perception, hearing, clear speech, dexterity in hands, driving, lifting, ability to mount/dismount equipment, pushing, and pulling. Working Environment Standard office environment, on-site office environment, diverse industrial environments, frequent use of a personal computer, facsimile/copy machines, phones. Our People Empowered Employee-Owners - As owners of Wunderlich-Malec, we are invested in its success. We hire top talent and empower them to take initiative, drive innovation, and deliver impactful solutions Motivated & Rewarded - We invest in continuing education and offer world-class benefits, ensuring our employee-owners stay motivated, fulfilled, and future-ready Positive & Committed - Our experts bring long-term dedication and a positive, can-do attitude to every project Industry-Smart - Recognized leaders in their fields, our employee-owners stay sharp through ongoing training and deep knowledge of evolving industry trends Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Wunderlich-Malec is proud to offer a comprehensive employee-owner benefit package. Full-time employees may be eligible for the following benefits: Medical • Dental • Vision • Basic and Supplemental Life and AD&D • Long Term Disability • Voluntary Short Term Disability • Healthcare & Dependent Care Flexible Spending Accounts • Health Savings Account • Paid Time Off (PTO) • Paid Holidays • Tuition Reimbursement • Referral Bonus Program • 401(k)/Profit Sharing • 100% ESOP (Employee Stock Ownership Plan) • Employee Assistance Program • Will Preparation Resources • Worldwide Travel Assistance
Job DescriptionJob DescriptionDescription: JOB SUMMARY The Controls Hardware Design Engineer III is responsible for providing controls hardware design for turnkey custom automation equipment. ESSENTIAL FUNCTIONS Work independently on larger or high complexity projects and/or multiple smaller projects. Occasional training of new and/or less senior engineers. Set technical direction for other engineers on portions of larger or more complex projects. Peer Review of other engineers' work for accuracy and thoroughness. Review customer requirements, PMD proposal, PMD cost estimate, and Federal, State, & Local requirements. Attend Mechanical Design Reviews to understand machine functionality, suggest concepts & componentry to meet controls & safety requirements, and subsequently incorporate associated Controls Hardware design elements into the Controls Hardware design. Translate device list provided by Mechanical Engineering into Controls Hardware design elements. Utilize AutoCad Electrical for drafting. Use provided symbols & circuits. Develop new symbols & circuits as necessary. Controls Hardware Design AC Power schematics DC Power schematics Safety schematics Servo/Stepper schematics Industrial Network schematics Device schematics Testers, Transducers, Laser Markers, Welders, Robots, etc. I/O schematics Control Enclosure layouts Control Panel layouts Fluid Power Supply schematics Fluid Power Control schematics Bill of Materials Interact with Controls Build personnel to answer questions. Assist Controls Build Technicians, Controls Software Engineers, and Controls Engineers with electrical and fluid power debug. Update design as required throughout the project life cycle. OTHER DUTIES Maintain a clean and orderly work area. Observe safety procedures. Any other task assigned by management within scope of position, federal and state regulations. Requirements: EDUCATION BS in EE, EET, Mechatronics, related engineering field; or demonstrated equivalent experience. EXPERIENCE (10+ years) with 4 or more AutoCad Electrical NFP79, UL508a, CE, CSA standards Power calculations (AC 3phase, AC 1phase, DC 5-90V, Transformers) Enclosure Heat calculations SCCR calculations Fluid Power flow calculations SISTEMA safety calculations KNOWLEDGE, SKILLS & ABILITIES Effective verbal and written communication. Ability to read, analyze, and interpret general technical procedures. Ability to apply concepts of basic algebra and geometry and to calculate scaling factors, proportions, percentages, rates, and ratios. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Organized Detail oriented Ability to work independently, collaborate on a team, or direct others Ability to take direction Creative/Innovative Time management skills PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit; use hands to handle or feel; reach with hands and arms; talk or hear; and smell. Occasionally required to stand, walk, push, pull, lift, stoop, kneel, crouch and crawl. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work environment is primarily performed indoors; partially around moving mechanical parts at a moderate noise level. Wear safety equipment, including proper PPE.
04/24/2026
Full time
Job DescriptionJob DescriptionDescription: JOB SUMMARY The Controls Hardware Design Engineer III is responsible for providing controls hardware design for turnkey custom automation equipment. ESSENTIAL FUNCTIONS Work independently on larger or high complexity projects and/or multiple smaller projects. Occasional training of new and/or less senior engineers. Set technical direction for other engineers on portions of larger or more complex projects. Peer Review of other engineers' work for accuracy and thoroughness. Review customer requirements, PMD proposal, PMD cost estimate, and Federal, State, & Local requirements. Attend Mechanical Design Reviews to understand machine functionality, suggest concepts & componentry to meet controls & safety requirements, and subsequently incorporate associated Controls Hardware design elements into the Controls Hardware design. Translate device list provided by Mechanical Engineering into Controls Hardware design elements. Utilize AutoCad Electrical for drafting. Use provided symbols & circuits. Develop new symbols & circuits as necessary. Controls Hardware Design AC Power schematics DC Power schematics Safety schematics Servo/Stepper schematics Industrial Network schematics Device schematics Testers, Transducers, Laser Markers, Welders, Robots, etc. I/O schematics Control Enclosure layouts Control Panel layouts Fluid Power Supply schematics Fluid Power Control schematics Bill of Materials Interact with Controls Build personnel to answer questions. Assist Controls Build Technicians, Controls Software Engineers, and Controls Engineers with electrical and fluid power debug. Update design as required throughout the project life cycle. OTHER DUTIES Maintain a clean and orderly work area. Observe safety procedures. Any other task assigned by management within scope of position, federal and state regulations. Requirements: EDUCATION BS in EE, EET, Mechatronics, related engineering field; or demonstrated equivalent experience. EXPERIENCE (10+ years) with 4 or more AutoCad Electrical NFP79, UL508a, CE, CSA standards Power calculations (AC 3phase, AC 1phase, DC 5-90V, Transformers) Enclosure Heat calculations SCCR calculations Fluid Power flow calculations SISTEMA safety calculations KNOWLEDGE, SKILLS & ABILITIES Effective verbal and written communication. Ability to read, analyze, and interpret general technical procedures. Ability to apply concepts of basic algebra and geometry and to calculate scaling factors, proportions, percentages, rates, and ratios. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Organized Detail oriented Ability to work independently, collaborate on a team, or direct others Ability to take direction Creative/Innovative Time management skills PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit; use hands to handle or feel; reach with hands and arms; talk or hear; and smell. Occasionally required to stand, walk, push, pull, lift, stoop, kneel, crouch and crawl. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work environment is primarily performed indoors; partially around moving mechanical parts at a moderate noise level. Wear safety equipment, including proper PPE.
