37 jobs found

SC Data Center is an affiliate company of Colony Brands which is one of North America's largest and most successful direct marketing catalog and e-Commerce companies. Our company has grown from a premier mail-order cheese company to include a diverse portfolio of affiliates, brands and products ranging from apparel to kitchen appliances, while maintaining our roots as a private, customer-centric business based in Monroe, WI. Our employees ARE our most important asset. To holistically support them and our strategic business operations, we are seeking a self-motivated, team player, and independent IT Data Control Technician. What You'll Do: Our IT Help Desk/Data Control Technician will be responsible for assisting with first shift departmental responsibilities. This includes providing first-level Help Desk support to both internal and external customers for general business hardware and software questions. In addition, the Data Control role includes assisting our internal development teams with job scheduling and troubleshooting. You'll also be responsible for: • First level Help Desk support for Internal and External customers for general hardware and software problems. • Create and update user access and permissions within supported systems • Track and prioritize batch schedules and ADHOC job requests through an interactive enterprise scheduling platform. • Monitor business report accuracy through reconciliation and validation while administering inbound and outbound data file processing workflows. • Coordinate changes and scheduled system maintenance windows with outside business partners.

Essential Job Functions: Provide initial support for incoming requests to the Service Desk via e-mail, telephone, and service portal to ensure courteous, timely, and effective resolution of end user issues. Gather information about the end-user and the problem by asking clarifying questions, presenting options and/or solutions, and determining the level of complexity/severity. Monitor and respond quickly and effectively to requests received through the Service Desk portal and email. Troubleshoot, answer questions, and resolve basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status, mobile devices, and applications. Develop help sheets and FAQ lists for end users. Troubleshoot and configure Windows 10 environments. Create and update documentation for troubleshooting problems. Assist in setup and troubleshooting of a variety of licensing methods and software to include - Autocad, Solid works and Adobe. Report system outages to the appropriate escalation level. Work closely with service desk technicians for problem resolution for onsite needs. Other duties as assigned Position Requirements Qualifications: Major in Information Technology, MIS, or a related field Entering Junior or Senior year Self-motivated Strong organizational skills Excellent communication (verbal and written) Proficient with Microsoft Office applications Able to analyze and evaluate data Respectful of employees, vendors and customers All team members are expected to follow the Code of Conduct to the highest standards as well as to adhere to the Attendance Policy of VT Industries. Physical Requirements Tolerance for sitting long periods of time. Possess finger dexterity to write, type, and use a calculator. Maintain adequate vision to view small print and computer terminal. Ability to speak and hear, walk throughout facilities with occasional moderate lifting (50 pounds), stooping, kneeling, crouching, and reaching with hands and arms required. Ability to travel between multiple facilities as required to perform core job duties. Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Ability to climb up or down ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery or erratically moving surfaces. Ability to bend body downward and forward by bending spine at the waist. The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Help Desk Technician Columbus, OH On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance. Key Responsibilities of Help Desk Technician Serve as the first point of contact for IT support issues as a Help Desk Technician, providing prompt and professional customer service. Understand the urgency behind support requests in a manufacturing setting, delivering rapid response to minimize downtime. Set up, configure, and maintain desktops, laptops, and printers running Windows 11. Troubleshoot and resolve technical issues related to Windows 11, Office 365, Active Directory, and Microsoft Authenticator. Maintain documentation of support activities and escalate issues when necessary. Collaborate with team members and leadership to improve help desk procedures and user satisfaction. Requirements of Help Desk Technician 2+ years of experience in a Help Desk Technician or similar IT support role. Proficient in: Windows 11 Office 365 Active Directory Microsoft Authenticator Strong customer service orientation with a sense of urgency in a production environment. Comfortable working in a highly fragranced manufacturing facility. Preferred Qualifications Interest in cybersecurity and desire to grow skills in IT security-this Help Desk Technician role offers exposure to future security initiatives. Experience with ERP systems is a plus; familiarity with SAP or IFS is beneficial (IFS experience not expected). Strong problem-solving skills and the ability to work independently in a dynamic, on-site environment.

Help Desk Technician Columbus, OH On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance. Key Responsibilities of Help Desk Technician Serve as the first point of contact for IT support issues as a Help Desk Technician, providing prompt and professional customer service. Understand the urgency behind support requests in a manufacturing setting, delivering rapid response to minimize downtime. Set up, configure, and maintain desktops, laptops, and printers running Windows 11. Troubleshoot and resolve technical issues related to Windows 11, Office 365, Active Directory, and Microsoft Authenticator. Maintain documentation of support activities and escalate issues when necessary. Collaborate with team members and leadership to improve help desk procedures and user satisfaction. Requirements of Help Desk Technician 2+ years of experience in a Help Desk Technician or similar IT support role. Proficient in: Windows 11 Office 365 Active Directory Microsoft Authenticator Strong customer service orientation with a sense of urgency in a production environment. Comfortable working in a highly fragranced manufacturing facility. Preferred Qualifications Interest in cybersecurity and desire to grow skills in IT security-this Help Desk Technician role offers exposure to future security initiatives. Experience with ERP systems is a plus; familiarity with SAP or IFS is beneficial (IFS experience not expected). Strong problem-solving skills and the ability to work independently in a dynamic, on-site environment.

Position: Professional Services Engineer Salary: $90,000 - 110,000 Benefits: Competitive Healthcare, Free Vision Insurance, Retirement Plan w/ 4% match, 3 Weeks PTO, Cell Phone Stipend, etc. Location: Grand Rapids, MI area We are seeking an experienced Professional Services Engineer to join a growing team. Here are a few reasons you should apply: Fun, Team-Oriented Culture: Regular team events and creative outings like baseball games, bowling nights, and even curling at the downtown market. Plus, in-office competitions like ping pong and basketball keep things lively! Comprehensive Training & Growth: A structured 90-day onboarding program with hands-on shadowing across teams, and access to dozens of training videos and detailed SOPs to set you up for success. Collaborative & Supportive Environment: Work alongside passionate professionals in a culture that values learning, teamwork, and celebrating wins-both big and small. Job Summary: Senior technical leader responsible for delivering high level expertise across a managed services portfolio. This role combines technical consulting, project leadership, customer onboarding, and mentorship of internal support teams. You will act as an escalation point for complex issues, partner directly with customer executives to develop technology roadmaps, and ensure the successful delivery of infrastructure, cloud, and security solutions. This position requires deep technical proficiency, strong communication skills, and the ability to serve as a trusted advisor to customers. Responsibilities of the Professional Services Engineer: Mentor and develop Help Desk and Senior Help Desk Technicians Lead customer onboarding and offboarding processes, ensuring high quality service delivery Provide advanced troubleshooting and serve as an escalation point for the Help Desk team Partner directly with customer senior management to build and maintain strategic technology roadmaps aligned to business goals Serve as a subject matter expert across IT infrastructure, cloud, networking, security, and Microsoft technologies Design, implement, and optimize customer IT environments to meet performance, reliability, scalability, and security standards Conduct regular assessments and audits to identify gaps, ensure compliance with best practices, and recommend improvements Lead and participate in technology projects, including deployments, upgrades, and migrations, ensuring success across scope, budget, and timelines Stay up to date with emerging technologies and industry trends Maintain strong relationships with customers and serve as their primary technical point of contact Preferred Experience of the Professional Services Engineer: 8+ years of experience in business IT support and services, including technical leadership or client facing roles Extensive experience across IT infrastructure - network architecture, cloud, Windows Server, Active Director Microsoft 365, virtualization, VPNs and security Proven experience leading IT projects from planning to deployment, with consistent on time, on budget results Strong interpersonal & communication skills Ability to mentor and develop technical staff, sharing best practices Experience creating and managing technology roadmaps and aligning IT strategy to business objectives Strong documentation skills and understanding of industry compliance standards Commitment to ongoing learning and staying current with evolving technologies, certifications, and best practices Bonus - Experience working for an MSP

Position: IT Systems Engineer Salary: $90,000 - 110,000 Benefits: Competitive Healthcare, Free Vision Insurance, Retirement Plan w/ 4% match, 3 Weeks PTO, Cell Phone Stipend, etc. Location: Grand Rapids, MI area We are seeking an experienced Systems Engineer to join a growing team. Here are a few reasons you should apply: Fun, Team-Oriented Culture: Regular team events and creative outings like baseball games, bowling nights, and even curling at the downtown market. Plus, in-office competitions like ping pong and basketball keep things lively! Comprehensive Training & Growth: A structured 90-day onboarding program with hands-on shadowing across teams, and access to dozens of training videos and detailed SOPs to set you up for success. Collaborative & Supportive Environment: Work alongside passionate professionals in a culture that values learning, teamwork, and celebrating wins-both big and small. Job Summary: Senior technical leader responsible for delivering high level expertise across a managed services portfolio. This role combines technical consulting, project leadership, customer onboarding, and mentorship of internal support teams. You will act as an escalation point for complex issues, partner directly with customer executives to develop technology roadmaps, and ensure the successful delivery of infrastructure, cloud, and security solutions. This position requires deep technical proficiency, strong communication skills, and the ability to serve as a trusted advisor to customers. Responsibilities of the Systems Engineer: Mentor and develop Help Desk and Senior Help Desk Technicians Lead customer onboarding and offboarding processes, ensuring high quality service delivery Provide advanced troubleshooting and serve as an escalation point for the Help Desk team Partner directly with customer senior management to build and maintain strategic technology roadmaps aligned to business goals Serve as a subject matter expert across IT infrastructure, cloud, networking, security, and Microsoft technologies Design, implement, and optimize customer IT environments to meet performance, reliability, scalability, and security standards Conduct regular assessments and audits to identify gaps, ensure compliance with best practices, and recommend improvements Lead and participate in technology projects, including deployments, upgrades, and migrations, ensuring success across scope, budget, and timelines Stay up to date with emerging technologies and industry trends Maintain strong relationships with customers and serve as their primary technical point of contact Preferred Experience of the Systems Engineer: 8+ years of experience in business IT support and services, including technical leadership or client facing roles Extensive experience across IT infrastructure - network architecture, cloud, Windows Server, Active Director Microsoft 365, virtualization, VPNs and security Proven experience leading IT projects from planning to deployment, with consistent on time, on budget results Strong interpersonal & communication skills Ability to mentor and develop technical staff, sharing best practices Experience creating and managing technology roadmaps and aligning IT strategy to business objectives Strong documentation skills and understanding of industry compliance standards Commitment to ongoing learning and staying current with evolving technologies, certifications, and best practices Bonus - Experience working for an MSP

Role: ServiceDesk/Desktop Support Engineer Location: Wilsonville, OR South San Francisco, CA (Onsite) Duration: 12+ Months extendable JD and Qualifications below: Service Desk Troubleshoot Mac and Windows hardware, operating systems and software, and mobile devices Ensure that all issues and requests are documented accurately in the IT ticketing system Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issues or fulfill requests Monitor inbound support channels, (ticket queues, Slack support channels, etc) and provide timely IT customer support Research technical solutions in department-specific applications Follow up with end users, provide feedback, and see issues and requests through to resolution Support multiple Twist locations and must be versed in providing remote support Participate in a rotation to provide after-hours/weekend on-call coverage Adhere to service-level agreement Assist with Major Incidents as required, including sending employee communications Participate in projects Assist with the procurement and lifecycle management of physical assets and software licenses Document procedures and develop end-user instructions Responsible for the overall management and administration of all client assets including desktops, laptops, printers and mobile devices. Site Support (For In-Office Staff) Support of Conference Rooms and collaboration technology (video conferencing, audio conferencing, electronic whiteboards Support for laboratory, Shipping and other on-premise hardware Support for network hardware and local printers Must be able to lift and carry 25 lbs Software and Application Support Google Suite MS Office Other workstation applications Collaboration Tools Identity and Access Management Provision, modify and revoke account access and licenses as required Seek and document approvals as necessary Assist with gathering evidence for auditors in support of compliance efforts Conduct internal checks to ensure compliance with standards and process On/Off-Boarding Process new hire requests, image and deploy laptops to new hires, and conduct the IT Onboarding presentation. Process off-boarding requests including revoking access, asset recovery, and machin e reimaging in a timely manner and in accordance with our compliance and service levels Qualifications 5-9 years of hands on IT Helpdesk & Desktop experience required Be able to communicate effectively in both verbal and written communications Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community High energy and ability to work independently in a very fast growth environment Comfortable wearing Personal Protective Equipment when required to support systems located in labs Extensive knowledge and hands-on experience with Microsoft and Apple operating systems, desktop/laptop deployment and imaging solutions, G-Suite and MS Office Ability to effectively and efficiently troubleshoot hardware and software issues Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN) Excellent customer service skills Experience supporting mobile devices in a corporate setting Previous experience with a mid-sized (2000) person international company Self-sufficient, self-managed, self-motivated, must be effective working independently Ability to work within a team of technicians and support analysts Familiarity with IT Service Management and ITIL concepts and processes Must have good people skills, working directly with end users both in person and on the phone and zoom HDI Support Center Analyst or Desktop Support Technician certifications a plus ITIL Foundations Certificate a plus

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist Hema at Title: Help Desk Specialist Duration: 6 Months Location: Santa Clara, CA Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. This position is NonExempt. Hours over 40 will be paid at Time and a Half. Job Description: Review problem tickets and respond to user within established standards; resolve open tickets in a timely and professional manner; follow established SOP, BOP's; manage crisis escalation and escalate calls to other support groups if tickets cannot be resolved; provide a positive customer service experience to the customer; participate in other projects as requested. Competencies: Strong customer service; strong interpersonal, organizational and communication skills; ability to work in a fast paced changing environment; understanding of Windows based applications; ability to diagnose application software and hardware problems; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; working knowledge of: Modems and data communications, checking PC network connections; identifying and correcting memory issues; resetting network and Internet passwords; using browser and network utilities; resetting Internet proxy configurations; install and setup applications; NT navigation and directory structure; Windows disk utilities to correct common errors; network error messages to determine causes. Qualifications: Associate's degree in Computer Science or a related discipline, and at least two, typically four years of experience in IT or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with clients and other Systems Division staff. The managers prefer someone with strong skills in documentation, PowerPoint, and ServiceNow ticket, form workflow. Role Context Projects: end-user computing, desktop operation, and documentation updates. Typical day: review/update documentation, project status updates, follow-ups. Interaction: peer technicians, site manager, IT manager, business unit, hiring manager. Success in 90 days: understand ServiceNow workflow, SOP guidelines, and device imaging process. First time interviewing for this role. Candidate Profile Top required skills: Documentation, Process guideline, MS Office Suite - Formatting Word/Excel Raw Data Organization, VLOOKUP, Power BI, ServiceNow, PowerPoint, and Windows OS. Top preferred skills: self-driven, project responsibilities, and teamwork. Education: GED or AS degree. No medical/pharma experience needed. Systems: Windows OS daily. Personality: willing to learn, dependable. Interview Process Phone screening, then an in-person interview. One phone interview one in-person. The manager has no upcoming time off affecting scheduling. About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. Documentation, ServiceNow, vlookup

Job Summary IT Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments. Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments. Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments . Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments. Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Tenish at Title: Desktop Support Executive Duration: 6 Months Location: Onsite at Tolleson, AZ Schedule: Monday - Friday, 8 AM - 5 PM Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Description: The Field Service Technician IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams. Key Responsibilities Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment Troubleshoot and resolve hardware, software, and network connectivity issues Perform Active Directory administration tasks Support Windows 11 and Microsoft 365 environments Provide limited support for corporate mobile devices Troubleshoot Cisco VPN and Citrix issues Provide remote support using tools such as LogMeIn Perform device imaging and deployment (USB/PXE) Maintain asset inventory and documentation Support printer and IP telephony systems Coordinate hardware ordering and deployment Manage and update tickets in ServiceNow Assist with IT projects and Smart Hands support Required Education: Associate's Degree or Equivalent Industry Certification (preferred). HS Diploma or GED (minimum required) with relevant experience. Required Qualifications: 1 year hardware support experience 1 year in person, customer facing IT support Strong troubleshooting and communication skills Preferred Experience: Manage incoming requests through the ticketing system among team Experience using ServiceNow to manage assigned tickets Preferred Certifications CompTIA ITF CompTIA A CompTIA Network CompTIA Server CompTIA Cloud CompTIA Mobility Physical Requirements Ability to lift and move equipment up to 40 pounds Performance Expectations Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will: Deliver excellent customer service Adhere to all service management principles, processes, and guidelines Interact professionally with customers, peers, managers, and SMEs Take ownership of follow-ups and communicate progress consistently Demonstrate strong communication, technical knowledge, organization, and multitasking skills Provide timely and effective resolution/fulfillment of requests Interview Process: One Round - Onsite Panel Interview About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. ServiceNow, Communication skills, hardware support, Troubleshoot Cisco VPN

Field Engineer 3 Tarrytown, NY 11 Months Summary: As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Responsibilities: Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products Supports Core, server products Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Field Engineer 3 WARWICK, RI 12 Months Mon Fri, 3-11pm Job Responsibilities: Computer hardware set up, basic hardware and software troubleshooting stills Provides support for software, hardware and networking support for desktops, laptops and servers. Provides maintenance and support on legacy products. Supports Core, server products. Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Job Description: 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Job Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 5-7 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide first and second level PC support for the hospital and its related clinics. This position will also document all calls including a description of the problem, a resolution tier, priority, any other pertinent details and escalate to the proper group for resolution. JOB DUTIES/RESPONSIBILITIES Duty 1: Maintain and update documentation and knowledge base articles for job duties and responsibilities Duty 2: Interface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc. Duty 3: Prepare for and participate in meetings with supervisors and other to provide status updates, describe upcoming requirements, outline areas of deficiencies, etc. Duty 4: Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Including but not limited to participating in technology forums and industry user-groups Duty 5: Utilizes change management process for all system changes Duty 6: Communicate to management on status of problems and recommend improvements to systems Duty 7: Document, maintain, upgrade or replace hardware and software systems Duty 8: Maintain assets in asset management applications. REQUIRED QUALIFICATIONS Associate's degree in computer science, technical/vocational training or equivalent work experience 1+ years of customer support in a technical field 1 to 3 years of technical support experience Scripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, Batch The ability to work independently as well as in a team environment Ability to be on call Well-developed communication, organization, and customer relations skills Strong technical skills A positive attitude and a professional appearance Ability to create and maintain operating system images Knowledge of software and operating system deployments utilizing automation, helpful Positive service-oriented interpersonal and communication skills required. A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS A+ Certification preferred Microsoft Certified Desktop Support Technician Certification preferred PHYSICAL DEMANDS Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. This position is required to lift up to 50 lbs.

Field Engineer 3 Philadelphia, PA 12 Months Payrate: $25/hr Must Be a US Citizen! Is this contract to hire/possible extension : Temp to perm possible Shift start time and end time: Mon - Fri, 8a to 5p Driving or Non-Driving: Non-Driving but may have to drive between sites Being fully vaccinated is required for this position Open to recent grads Job Responsibilities: Computer hardware set up, basic hardware and software troubleshooting stills Provides support for software, hardware and networking support for desktops, laptops and servers. Provides maintenance and support on legacy products. Supports Core, server products. Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Job Description: 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

About Bering Straits Professional Services, LLC Bering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.S. Government agencies. BSPS is certified by the . In February 2022, BSPS became an International Organization for Standardization (ISO) 9001 certified company. BSPS received the ISO 9001 quality standard certification through the Performance Review Institute (PRI). PRI recognized BSPS for having met the stringent requirements of international standards, ongoing commitment to satisfying stakeholders and a dedication to continual improvement of their management systems. Through this certification, BSPS has joined an elite number of organizations worldwide who have achieved certification to this globally recognized ISO 9001 quality standard. About this position: Network Manager Location - Aberdeen, MD The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $175k Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities • Manage daily network operations, including monitoring, performance optimization, and resolving network faults supporting all contract personnel. • Provide Tier II/Tier III network support in coordination with the SATCOM Help Desk SME. • Conduct troubleshooting for routing, switching, VPN, firewall, wireless access, and GC (Government Computer) network connectivity issues. • Support NIPR, SIPR, and specialized SATCOM network segments as defined by the contract. • Ensure compliance with DoD, Army, and APG network security and authorization requirements. • Maintain and update network diagrams, documentation, SOPs, and configuration baselines. • Oversee patching, security hardening, and software updates in accordance with cybersecurity guidance. • Manage user access, permissions, group policies, and account requests in coordination with security personnel. • Coordinate with the Global Logistics Manager and Warehouse Manager to support network-enabled inventory systems, asset tracking software, and ERP tools. • Provide direct support to the Senior Program Manager in technical planning, network risk identification, and mitigation strategies. • Manage network equipment lifecycle including installation, replacement, RMA processing, and configuration control. • Support deployment, setup, testing, and sustainment of VSAT, SATCOM, and baseband devices requiring network integration. • Track network incidents, produce reports, and recommend improvements to enhance stability and security. • Supervise junior network technicians as required, providing technical guidance and ensuring adherence to established processes. Required (Minimum Necessary) Qualifications • Education Requirements: High school diploma or GED equivalent • Level of Experience Requirements: • 5+ years of professional network administration or network operations experience in a DoD or enterprise environment. • Experience supporting troubleshooting for government networks, GC systems, or tactical communications networks. • Experience coordinating with help desk operations and technical teams. • Strong understanding of network fundamentals: routing, switching, TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls. • Experience troubleshooting GC connectivity, NIPR/SIPR networks, or similar secure environments. • Ability to produce accurate and clear technical documentation, network diagrams, and SOPs. • Strong interpersonal skills to work with Help Desk SME, logisticians, warehouse managers, and program leadership. • Ability to diagnose and resolve network issues under time-sensitive or mission-critical conditions. • Familiarity with DoD cybersecurity policies, IA controls, and related compliance requirements. Knowledge, Skills, Abilities, and Other Characteristics • Knowledge of enterprise network hardware (switches, routers, access points, firewalls). • Understanding of SATCOM/baseband integration requirements as they relate to network connectivity. • Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. • Ability to work independently, make informed decisions, and escalate issues appropriately. • Ability to collaborate effectively across multiple technical and non-technical teams. • Strong analytical and problem-solving skills for diagnosing complex network issues. • Ability to maintain meticulous documentation and configuration control. Preferred • N/A Supervisory Responsibilities • This position will have supervisory responsibilities. You may delete this line if it does not apply to the job. DOT Covered/Safety-Sensitive Role Requirements • This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. You may delete this line if it does not apply to the job. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Must be able to lift up to 35 pounds for network hardware such as switches, servers, and racks (occasionally). • Must be able to work in server rooms, communications closets, and warehouse environments (occasionally). • Must be able to sit, stand, or walk for extended periods when conducting troubleshooting or network assessments. • Must be able to climb short ladders or access raised floors/rack systems occasionally. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical Setting: • Standard full-time schedule with availability for occasional after-hours or emergency network support. • Must be able to support mission-critical deadlines tied to logistics, SATCOM systems, and technical operations. • Schedule and Flexibility: • Standard full-time schedule; mission requirements may require occasional after-hours support. • Must be flexible and responsive to high-priority or urgent tickets. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. • Must meet APG access requirements, including background screening or security badges. • May require a security clearance depending on contract requirements. • This position directly supports a multi-functional technical team and interfaces frequently with Government personnel. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.