Job Description
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. We are seeking a highly experienced Senior IT Engineer / Desktop Engineer to join the end-user technology team. This role focuses on hands-on ownership of enterprise endpoint environments, supporting complex desktop ecosystems and high-expectation users. The position operates as a senior individual contributor role, partnering closely with other engineers to continuously improve the employee technology experience. This is a fully on-site position requiring daily in-office presence and close collaboration with users and leadership. Location & Work Type Location: San Francisco, CA Work Type: Onsite Key Responsibilities Own and support enterprise desktop and laptop environments across Windows and macOS operating systems. Design, maintain, and improve standard images, configuration baselines, and device lifecycle processes. Tune applications to ensure high levels of performance and reliability. Lead troubleshooting and resolution of complex endpoint issues across hardware, operating systems, applications, and peripherals. Partner on endpoint management initiatives including patching, upgrades, refresh cycles, and security baselines. Provide white-glove end-user support including onboarding and technology readiness for new employees. Deliver Tier 2 and Tier 3 deskside and remote support across a wide range of user issues. Support executive device provisioning, replacements, and migrations with discretion and professionalism. Provide on-site support for conference rooms, AV systems, and office technology as needed. Collaborate with engineers to improve endpoint reliability, performance, and user experience. Identify recurring issues and implement long-term fixes through automation, scripting, or configuration changes. Participate in OS upgrades, hardware refreshes, and enterprise-wide technology initiatives. Contribute to technical documentation, runbooks, and knowledge base content. Mentor junior engineers and contribute to overall team skill development. Partner cross-functionally with security, infrastructure, HR, and leadership stakeholders. Qualifications Required: 10+ years of experience in desktop engineering, IT engineering, or senior end-user computing roles. Deep expertise supporting Windows and macOS enterprise environments. Strong experience with laptop imaging, OS deployment, and configuration management. Hands-on experience with endpoint management and device administration platforms. Strong troubleshooting skills across hardware, OS, applications, and networking. Proven experience providing executive and high-expectation user support. Excellent communication skills and a strong service-oriented mindset. Ability to work on-site five days per week in the San Francisco Bay Area. Preferred (Optional): Experience with modern endpoint management tools. Experience with experience management solutions. Experience in professional services, financial services, or similarly demanding environments. Familiarity with identity and access management, device security, and compliance requirements. Benefits Medical coverage and Health Savings Account (HSA) through Anthem Dental/Vision/Various Ancillary coverages through Unum 401(k) retirement savings plan Paid-time-off options Company-paid Employee Assistance Program (EAP) Discount programs through ADP WorkforceNow Additional Details The base salary range for this position is $140K - $160K annually, depending on experience. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at ; and reach out today to explore opportunities to grow together! By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.