Incident Manager

Akkodis is seeking a Incident Manager for a Contract position.

Rate Range: $65-$70/hr on W2 without benefits, The rate may be negotiable based on experience, education, geographic location, and other factors

Title: Incident Manager

Job Types: Contract

Location: REMOTE

Position Summary: We are seeking an experienced and composed Incident Manager to join our Reliability Engineering & Operations (REO) team. In this role, you will serve as the primary coordinator and driver of escalated incident management process, owning the end-to-end response to Sev1 and Sev2 incidents across our hosted customer environments. You will bridge technical and business stakeholders, ensuring incidents are resolved with urgency and precision, communications are clear and timely, and every incident leaves behind a documented record that feeds continuous improvement. This is a high-visibility, cross-functional role that demands strong situational awareness, calm under pressure, and a command of ITSM principles across incident, problem, and change management.

Required Qualifications

• 2-4 years of experience in an incident management or IT operations role, with demonstrated ownership of escalated incidents in a production environment
• Proven ability to coordinate cross-functional technical and support teams during high-severity incidents in a fast-paced, customer-facing environment
• Strong understanding of ITSM principles and the relationship between incident, problem, and change management processes
• Working knowledge of production IT environments including cloud infrastructure, virtualized environments, hybrid cloud, and Windows/Unix operating systems
• Excellent written and verbal communication skills, with demonstrated experience interacting with all levels of management and customer stakeholders
• Ability to produce clear, high-quality incident documentation including timelines, RCAs, and post-incident reports
• Strong organizational skills with the ability to manage multiple active incidents and competing priorities simultaneously
• Experience working in a HIPAA-regulated or compliance-driven environment

Preferred Qualifications

• ITIL 4 Foundation certification or higher
• Experience with AWS-hosted infrastructure and cloud operations environments
• Familiarity with hyper-converged infrastructure, software-defined networking, or containerized environments
• Experience using ITSM or incident management tooling (e.g., ServiceNow, Jira, or similar)
• Experience in healthcare IT or payer technology environments

Benefits:

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance