160 jobs found

Display Graphic Reman Technician II US-IL-Itasca Job ID: 34149 Type: Full-Time # of Openings: 1 Category: Field Service CUSA Itasca - Bruning Dr About the Role Performs used equipment evaluation, repairs, maintenance and preparation per standard used /remanufacturing processes. Performs quality assurance inspections and final testing on finished products. Ensure all units meet or exceed specifications in Department Quality Plan and in the Technical Service Manuals. Ensures specific products and technology programs are executed into the field effectively while maintaining ongoing product quality and services to all stakeholders. Supports the field as needed. Your Impact Field Support - Assists in field support for new product introductions, installations and A2B relocations. - Informs Management on escalation status. Documentation/Knowledge transfer - Maintains and updates problem records and reports any resolved/unresolved problems. - Assists in organizing and disseminates information so that other technicians can perform their duties more efficiently. - Assists in creating documents and inputs updated technical information to maintain knowledge database, Core Competencies/technical publications. - Leads other engineers in the use of tools, working methods, and technical tips to improve performance. - Ensures all tasks, regardless of owner, are completed in a timely fashion. - Completes Software upgrades confidently and in a timely manner. - Must understand and show competence in Media related issues and be able to discuss the interaction between Ink & Media. Product Reconditioning - Full understanding of ORS and utilizes its dashboard for field support. - Assists in maintaining ongoing product quality. - Performs assigned configurations each day at or above the established benchmark for all models done. - Completes repairs and maintenance on used equipment within the PRC goals (for either transfer triage/evaluation or for final preparation for delivery or within the Technical Service Manuals guidelines and the Work Instruction and Quality plans. - Maintains all technical information and Canon property assigned. - Assists and/or cross trains in other Logistics functions as assigned. - Communicates well with fellow team members, internal customers, supervisors and other internal departments regarding the timely completion of assigned work related to pre-installs and/or preparation of Used machines. - Provides high level of diagnostic and evaluation trouble shooting of all equipment.- Provides lower level technicians technical support and direction. - Assists with Monitoring and maintaining shop cleanliness and security. - Assists in maintaining high level of work quality for shop . - Performs Quality Assurance inspections; write and evaluate test procedures, suggest improvements. - Performs final test on finished units, confirming finished products meet specifications in Remanufacturing Quality Package and in the Technical Service Manuals. About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. - Some college with Electrical or Mechanical area of study. - Field service experience, including printer knowledge and testing and/or diagnostic applications. - Advanced computer skills (networking, windows equipment controllers) preferred. - Understanding of Display Graphics print market. - May require up to 25% travel (both domestic and Internationally), including overnights (valid driver's license, passport, and acceptable driving record necessary). - Available to work overtime (daily and weekends) as required. - Technical certifications such as A+, Network+ are highly desired. - Advanced color certification Such as CMP. - Knowledge of PLC/Control software preferred. - Knowledge of digital workflows in a color environment desired. Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time. (Walking, standing, stooping/kneeling). Ability to work entire shift while standing with occasional rest. We are providing the anticipated hourly rate for this role: $33.59 to 50.30 hourly. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . Posting Tags Compensation details: 33.59-50.3 Hourly Wage PI701a637a1c2c-2473

Pre-Install Configuration Technician I US-TX-Irving Job ID: 34060 Type: Full-Time # of Openings: 1 Category: Warehouse CUSA SW Regional Office About the Role Are you seeking an opportunity to utilize your hands on skills to work on equipment? In this position you will receive on the job training to configure Canon's copier equipment in preparation for installation, as well as to conduct basic used equipment evaluations. You will also assist in other Logistics areas as assigned. Your Impact Perform daily assigned pre-installations and configurations Maintain appropriate performance metrics i.e. monthly average labor time for service calls, closed service calls, work quality, etc. Maintain all technical information and assigned Canon property Obtain equipment training and receive certifications of completion Communicate well with fellow team members, and other Internal departments regarding the timely completion of assigned work related to pre-installs and/or preparation of Used machines Assist and/or cross train in other Logistics functions as assigned Consistently follow all documented shop processes and procedures Maintain shop cleanliness and security Use chemical solvents About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus less than one year of related experience Degree in Electronics, or equivalent training in Military/Trade School/Industry, with at least 1 year Electrical/Mechanical industry experience, or at least three months hands on pre-installation experience is helpful. Good working knowledge of personal computers, general and office application software Basic understanding of networking is helpful Capable of accessing E-support via a computer and other on-line tools Capable of updating System Software on a Canon connected device Available to work overtime, as required, which may include weeke nds. Logical thinking possessing ability to learn and apply acquired knowledge Ability to gain working knowledge and aptitude on all current Canon multi functional devices Good technical and non-technical communication skills Demonstrate drive, a willingness to learn and is successful at working in a team environment Demonstrate a positive work attitude Strong communication skills Must complete foundational training within first year of employment (Online Pre-Req and classroom training) Ability to travel to support other regional distribution locations as assigned (valid driver's license and acceptable driving record necessary) - Must be able to frequently lift up to 50 lbs Must be able to lift up to 75 lbs. with assistance/using a team lift Frequent kneeling and standing Potential repetitive use of manual screw drivers In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - $21.15 hourly. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at Posting Tags Compensation details: 17.2-21.15 Hourly Wage PI59ad5-

Onsite IT Support Technician (Level 2) Microsel of Colorado LLC d/b/a TrinWare Location: Centennial, CO Job Type: Full-Time Onsite Job Details Pay: $60,000 - $75,000 annually , based on experience and demonstrated capabilitySchedule: Monday-Friday About TrinWare Microsel of Colorado, LLC d/b/a TrinWare is not your average IT company. For over 20 years, we have delivered managed IT services, cybersecurity, and infrastructure solutions to businesses across Colorado and beyond. We operate a structured, process-driven service model designed to deliver consistent, predictable outcomes for our clients. Our team is expected to perform at a high level, communicate clearly, and execute with discipline. The Role We are looking for a Level 2 Onsite Technician who can operate independently, represent the company professionally, and execute consistently within our service model. This is not a sit-behind-a-desk role. This is a field position. You will be the face of TrinWare to our clients. That means how you communicate, how you present yourself, and how you execute matters just as much as your technical ability. Work Structure Monday & Friday: Possibly In-office or road workService desk tickets Project assistance Tuesday-Thursday: Field work Up to three onsite client visits per day Travel between client locations required Core Responsibilities Resolve end-user and infrastructure issues across multiple client environments Execute onsite service visits efficiently and professionally Manage and close tickets daily while maintaining quality standards Document all work clearly and completely in the ticketing system Communicate with clients in plain, professional language Follow established processes, escalation paths, and service standards Coordinate with the service desk and leadership when needed Maintain awareness of schedule and ensure on-time arrival to all appointments Execution Expectations Ability to handle multiple tickets per day without loss of quality No idle time between scheduled work and ticket responsibilities Strong time management across multiple client locations Clear, complete documentation on every ticket Early communication when blocked, delayed, or behind schedule Escalate appropriately. Do not operate outside defined process First 90 Days Expectations First 30 Days Learn TrinWare processes, tools, and documentation standards Shadow onsite visits and begin handling tickets with oversight Demonstrate clear, professional communication with clients and internal team Accurately document all work in the ticketing system Show punctuality, preparedness, and ability to follow schedule Days 31-60 Begin operating independently on standard onsite visits and service tickets Manage daily workload across both field visits and ticket responsibilities Demonstrate consistent troubleshooting across user, device, and basic network issues Follow escalation paths correctly without prompting Maintain clear, complete, and consistent ticket documentation Days 61-90 Fully manage assigned onsite schedule and service workload independently Deliver consistent, high-quality client interactions without supervision Resolve the majority of L2 issues without unnecessary escalation Maintain strong time management across multiple client environments Demonstrate reliability, accountability, and alignment with team standards At 90 Days Trusted to operate independently within client environments Consistently meets service expectations and documentation standards Communicates clearly, escalates appropriately, and represents TrinWare professionally Experience & Skills 3+ years in IT support, preferably in a Managed Services (MSP) environment Strong troubleshooting across Windows 10/11 and Windows Server environments Hands-on experience with Microsoft 365 (Exchange Online, Entra ID, Teams, SharePoint basics) Networking & Infrastructure Solid understanding of TCP/IP, DNS, DHCP, VLANs, and basic routing Experience working with business-grade firewalls (Fortinet, SonicWall, Cisco, or similar) Ability to perform basic firewall tasks: Policy and rule updates VPN user troubleshooting Reviewing logs for connectivity issues Familiarity with switches and wireless infrastructure in a business environment Endpoint & Security Experience supporting endpoint protection platforms (EDR/XDR) Familiarity with patching, system updates, and endpoint lifecycle management Understanding of MFA, identity security, and access controls Tools & MSP Environment (Preferred) Experience working within an RMM and PSA platform Ability to manage, update, and close tickets with clear documentation Exposure to remote monitoring, alerting, and automation tools Core Capability Ability to troubleshoot across user, device, and network layers without defaulting to escalation Comfortable working independently in client environments Knows when to escalate and follows defined escalation paths Additional Expectations Candidates should be comfortable connecting a laptop, identifying a network issue, and resolving it without relying on trial-and-error This role requires independent execution. Candidates who require step-by-step direction for routine issues will not be a fit Ability to pass a drug and/or alcohol screen and background check.Valid and clean Colorado driver's license with the ability and willingness to travel locally as needed. Professional Expectations Clean-cut, professional appearance at all times Strong interpersonal and communication skills Ability to translate technical issues into clear, understandable language Positive attitude and strong client presence High attention to detail Reliable, punctual, and accountable Respect for chain of command and operational structure Strong interpersonal skills and business acumen.Strong time management skills and the ability to stay organized during high volume. Key Performance Indicators (KPIs) Adherence to SLAs for ticket response and resolution.Reduction in repeat incidents and alert fatigue.System uptime and monitoring compliance across clients.Patch and security compliance rates.Team performance metrics and documentation accuracy.Client satisfaction scores (CSAT/NPS). Work Environment On-site only - no remote or hybrid options.Based at TrinWare's Centennial, CO office with travel to client locations throughout the Colorado I-25 corridor, and beyond as may be required.Standard schedule: Monday-Friday, 7:30 AM-6:00 PM (occasional off-hours or weekend work). Benefits Medical, Dental, and Vision Insurance (company cost share) 401(k) with company match Life Insurance and Short-/Long-Term Disability Paid Holidays, Vacation, and Sick Leave Employee discounts, referral, and assistance programs Professional development support, including certification reimbursement Process & Improvement We operate within a defined service model. Following process is not optional. We also believe good ideas can come from anywhere. If you see a better way to do something, bring it to your supervisor. Improvements are evaluated and implemented through leadership to ensure consistency across the organization. Why TrinWare Competitive compensation Health, dental, and vision benefits 401(k) with company match Professional, structured environment Opportunity to grow within a high-performance team Our Core Values - G.O.A.L.S. Growth - Optimism - Accountability - Leadership - Service We believe in a championship mentality - pushing for excellence, growth, and delivering service that clients remember. Final Note This role is for someone who takes pride in execution. If you are organized, professional, and capable of delivering consistent results across multiple environments, you will do well here. If you require constant direction or prefer unstructured environments, this is not the right fit. Compensation details: 0 Yearly Salary PIb0d7c298dddc-1329

Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking an Assistant Manager for our NOC (Network Operations Center) based in Greenville, South Carolina. Local candidates highly preferred who can work on-site. We are open to remote candidates who reside in the Tri- State area of South Carolina, North Carolina and Tennessee depending on their experience with Fiber/Passive DAS (Distributed Antenna Systems) Network Operations Management. The NOC Assistant Manager plays a crucial role in shaping and optimizing the Network Operations Center (NOC) operational processes. This position is responsible for ensuring the efficient functioning of monitoring systems, overseeing NOC technicians, and facilitating seamless regional communication. In addition, the Assistant Manager leads project management initiatives to enhance NOC performance and service delivery. This strategic role goes beyond daily operations, focusing on leadership, mentorship, and the continuous improvement of network performance, service quality, and operational effectiveness. Key Responsibilities: Process Development and Management: Design, implement, and refine operational processes within the NOC to enhance efficiency and effectiveness. Develop and maintain Standard Operating Procedures (SOPs) for network monitoring, incident response, and ticketing management. Personnel Management: Supervise, mentor, and train NOC staff to maintain high technical standards and procedural compliance. Conduct performance evaluations and provide ongoing development opportunities to enhance team capabilities and knowledge. Communication Liaison & Relationship Management: Act as the primary point of contact for regional coordination involving customer onboarding, installation, and operational concerns. Facilitate effective communication between the NOC and regional teams to ensure alignment in dispatch and resolution of regional issues. Serve as an escalation point for customer interactions and play a key role in customer onboarding and relationship development. Project Management: Manage projects related to the setup, upgrading, and optimizing core operational platforms and NOC processes while taking on the lead on projects when necessary. Monitor project progress, allocate resources efficiently, and ensure timely achievement of project milestones. Operational Oversight: Oversee the day-to-day operations of the NOC, ensuring adherence to customer Distributed Antenna System (DAS) and network availability requirements. l Monitor system alerts and alarms and coordinate timely triage, response, and resolution to minimize downtime, SLA compliance and ensure network integrity. Support and Administration: Maintain and update system databases, ticketing systems, and maintenance dispatch processes to ensure accuracy and efficiency. Provide administrative support and assist with billing as required, following directives from the NOC Manager. Trend Analysis and Reporting: Conduct trend analysis on alarms and incidents to identify patterns and opportunities for process improvements. Prepare and present Monthly Reports on NOC performance and track project statuses to ensure alignment with objectives. Required Skills and Qualifications: Attention to Detail: Demonstrated accuracy and thoroughness in all operational tasks and documentation. Communication: Excellent verbal and written communication skills, with the ability to collaborate effectively with regional teams and NOC staff. Experience: Minimum of 2 years in systems/network monitoring, process development, or a related role. Familiarity with CTS Operations Standards, Fiber/Passive DAS, and WLAN systems is essential. Education/Certifications: Relevant certifications (e.g., A+, Security+, Network+, Server+) or equivalent professional experience. Technical Skills: Proficient in Windows, Microsoft Office, Visio, and IBWave platforms. Strong problem-solving skills, with the ability to mentor and support field technicians effectively. This position demands a balance of technical expertise, leadership, and strong communication skills to ensure the continued success and improvement of the NOC's operations. Salary range: 70-75K This is full time, salaried position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays and 401K. PIc5ce5a01ac62-9694

System Performance Engineer -Nor Cal Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S. providing custom, carrier-grade in-building and campus connectivity solutions for Enterprises, Public Sector and Mobile Network Operators, solving and managing the most complex networking challenges. We are seeking an experienced Systems Performance Engineer to support Northern California. This position includes regional travel, IN THE FIELD. The candidate must live within the Northern California region and be flexible to travel as needed. QUALIFICATIONS: Three (3) to Five (5) years of RF Engineering, In-Building DAS, RAN or Small Cell experience with RF Math competency Advanced knowledge of industry test equipment, such as: Spectrum Analyzer, Demodulator, Cable Analyzer, Power Meters, Scanners, UE's Must have experience Commissioning DAS OEM's such as CommScope, Corning, JMA, ADRF or similar. Ability to complete RF Link Budgets, Power Sharing and Noise Figure Calculations Ability to interpret blueprints and iBwave design files Ability to manage multiple projects simultaneously Ability to "think outside the box" and meet customer deadlines, perform as the "go-to" person for other CTS /customer issues Ability to remain calm under pressure and present a positive professional attitude at all times. Ability to find and isolate troubles in distributed antenna systems thru logical troubleshooting methods and signal tracing Strong verbal and written communication skills Strong computer skills, Bluebeam, Microsoft Office suite (Excel, Word, Power Point, MS Project, Visio) Proven ability to work in a fast-paced environment and adapt quickly to change Must be a self-motivated individual with ability to work independently and in team environments with a positive attitude Must be able to travel within region with valid driver's license JOB DESCRIPTION: As part of the Northern California Operations Team; The System Performance Engineer position will ensure that installed systems are performing and operating as designed and in accordance with all CTS' or customer standards, practices, SLA's while fulfilling all contractual obligations. RESPONSIBILITIES: Responsible for onsite technical implementation and troubleshooting of In-Building distributed antenna systems (DAS) and other managed networks. Perform pre and post RF benchmark data collection and data analysis. Interface with CTS operations teams to ensure networks are accurately built with highest quality standards. Perform CW testing, spectrum analysis, segment and system sweep testing as well as PIM and OTDR testing, as required. Perform DAS maintenance to include fault analysis, interference mitigation, and link balancing Support CTS NOC and respond to Technical Trouble Tickets to investigate and solve the performance issues with Inbuilding DAS systems. Some after-hours may be required to meet SLA's. Support DAS troubleshooting during the maintenance window, including collaboration and communication with Mobile Network Operators and Neutral Host venues. Oversee AHJ inspections and 3rd party testing as necessary. Work collaboratively with CTS operation teams and clients to meet or exceed contractual obligations and client expectations. Provide technical guidance to the Project Manager and other members of the Construction Team to mitigate or prevent any issues that may arise during the project. Ensure Regional Director/Operations Manager and customers are aware of issues that will impact project completion or budget. Use of small hand tools to perform minor installation tasks. Maintain comprehensive project documentation using CTS' cloud-based file system Responsible for creating and generating technical updates, reports and mops for the In-Building DAS systems. Conduct field work and organize test/measurement files. Manage project deliverables for closeout package. Continuously improve practices based on lessons learned in the design and implementation process. Capacity to learn new DAS hardware and software in a short time working under pressure. Salary of 80-100k.Pay commensurate with experience This is full time position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays, Life Insurance and 401K. The Company 35-year-old company and the leading Enterprise cellular connectivity solution in the U.S. Majority-owned by Astra Capital, a nationally certified Minority Business Entity (MBE) Industry leader in DAS with over 20 years of experience and more than 6,000 complete network projects delivered Deep competency in wireless network design using advanced 3D modeling techniques and industry-leading design tools Design Center in Phoenix staffed 24x5 by 45 design engineers over 1,700 network designs delivered annually 350+ union/non-union field technicians nationwide with experience in deploying all major RF infrastructure OEMs (JMA, Commscope, Corning, Nokia, Ericsson, Airspan) National Network Operations Center utilizing AI-driven, predictive analytics for real time network monitoring/maintenance Sampling of CTS network projects across multiple market segments: PIdda29-9966

Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of distributed antenna system (DAS), small cell, and 4G/5G private cellular networks for enterprise customers. We are seeking an experienced cellular industry professional to be a Network Engineer for our highly successful Forte cellular signal source service offering. The Network Engineer is responsible for designing, deploying, and supporting signal source solutions that employ 4G and 5G baseband units and radios from AT&T, Verizon and T-Mobile to power in-building cellular systems. This is an exceptional opportunity to join the CTS Team! We are a dedicated, hard-working group of like-minded individuals who are changing the industry by designing, deploying, and operating industry-leading public and private cellular networks. We offer our customers custom, carrier-grade in-building and campus connectivity solutions, solving and managing the most complex networking challenges. We are seeking key contributors to fuel our continued growth and expansion. If you think you may have what it takes, apply today! Job Description We are seeking a Network Engineer, Signal Source Solutions who has extensive experience with in-building cellular network solutions including both passive and active DAS, Radio Dot , SpiderCloud and OneCell as well as the IP networking technology needed for interconnecting the components of these systems. The ideal candidate has worked at either Verizon, AT&T or T-Mobile as part of their in-building teams and/or has direct experience supporting these network operators having worked at one of the large in-building system OEMs such as ADRF, Commscope, Corning, Ericsson, JMA or SOLiD. The Network Engineer is responsible for both pre-sales technical analysis and the successful deployment of radio systems that support AT&T, Verizon and T-Mobile signal on in-building cellular networks. The Network Engineer will have extensive experience in both in-building cellular system architecture as well as in IP networking, firewall setup, VPN configurations, and other skills needed to design, configure and support the front haul and backhaul networks used to interconnect the RF components of an in-building cellular network. The Network Engineer will combine technical knowledge and cross-organizational skills to coordinate with co-workers managing other aspects of design, project management, and installation. The Network Engineer will directly work with technical staff at the customer site and with engineers at the mobile operators in both the planning and the deployment phases of a project. Key Responsibilities Work with CTS sales organizations to consult with prospects on their requirements and then create signal source bill of materials fitting both the technical requirements of the project as well as scaled to the financial needs of CTS and the customer. Coordinate with CTS in-building RF engineering teams to review iBwave designs and match signal source equipment and IP networking equipment with the DAS or small cell in-building cellular equipment proposed to the customer. Author documentation on rack layouts, IP network configuration, coax connections, and firewall configurations that allow technicians to correctly configure and physically install all the signal source equipment and connect it to the head end and Internet backhaul correctly. Be available to assist over the phone or travel to a site to provide assistance with configurations and troubleshooting of IP networking and signal source equipment. Troubleshoot and resolve problems in IP networking and signal source operation during deployments and also when problems occur with a deployed system during both standard working hours and off hours if called up. Qualifications Experience working as part of an in-building coverage team at AT&T, Verizon or T-Mobile, either as an employee of one of these companies or as a key supplier to these companies is required. Proven track record in designing and deploying in-building cellular networks required. Certifications or relevant work experience in IP networking, VPN configurations, and firewall deployments is required and experience specifically with Fortinet is preferred. Proficiency with the iBwave is required sufficient to review designs, make recommendations on improvements if needed, and to make necessary changes to the signal source equipment contained in the design. Experience working within groups responsible for rapid field deployments preferred. Experience working within groups using comprehensive project management tools to guide and track deployment activities preferred. Demonstrated ability for prioritizing activities, time management and organizing work activities. Highly motivated and self-driven with ability to identify and complete tasks without direct supervision. Strong communication and problem-solving skills. Ability to troubleshoot network problems and work under pressure during both business hours and if called upon, in off-hours. BS/BA degree, preferably in Engineering or equivalent experience. Salary 105-135K commensurate with experience This is full time, salaried position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays and 401K. PI5ee63a060ea3-5515

Job Summary Come work at NAMIC, A division of Medline, voted Best medium size company to work for in the Region! We are growing and eagerly looking for motivated individuals to join our team! Medline is the largest med-surg company in the United States that started from a small family business over 50 years ago. Come join a team that encourages growth, diversity, work-life balance and life-long career opportunity. We offer paid training, with no experience necessary! We encourage individuals looking for a career change that are interested in exploring medical manufacturing devices used in critical heart procedures. Our NAMIC Division located in Glens Falls is growing at a rapid pace and we are currently hiring motivated and high-energy individuals looking to make an impact. In Glens Falls, we specialize in manufacturing Cath-Lab and Fluid Management products that we package into custom orders for our customers all over the world. Check out a day in the life at NAMIC in the video below and jump-start your career today! /> Here is some highlights of what we have to offer: On-site cafeteria 401(k) with Company Match after 1 year of employment Company Paid Life Insurance Company Paid Short and Long-Term Disability Paid Time Off (Vacation, Sick, Holidays) Monthly Birthday Celebrations Tuition Reimbursement Program Incredible Employee Discounts on Medical Products Strong community involvement with fundraising and events such as American Heart Association Walk, Adopt a Soldier Drive, food and clothing drives, Breast Cancer Walk, and more! Job Description Our Production Associates are starting at $18.50/hour. Additionally, this position is eligible for shift differential based on hours worked. Additionally, we are offering a $1000 Sign-on Bonus! Responsibilities: Manufacture high quality medical devices with maximum efficiency and minimal scrap and rework Set up work station with necessary equipment and supplies as per job assignment Follow proper procedures involving a broad range of components which requires one or more of the following: bonding, assembling, packaging, sealing or operating equipment per specifications Assemble and package devices following the operating procedures and blueprints Transport, issue and stage raw materials and components for each work order as required Set up and adjust equipment as trained to do within the scope of the position; defer complex setup and troubleshooting to Machine Operators, Machine Shop, and Maintenance Technician personnel as directed by supervisor Complete all documentation as required for each work order Complete computer transactions as required for each work order Maintain a clean, safe, and organized work area Maintain a positive attitude and consistently demonstrate respectful behavior towards all co-workers and supervisory staff Adhere strictly to all Medline safety procedures and policies at all times Operate equipment and handle materials in a safe and proper manner as specified by policies and procedural standards Immediately communicate concerns related to manufacturing processes to supervision, particularly those that affect safety or product quality Manages in order to ensure compliance with all relevant regulatory/legal requirements Build quality into all aspects of their work by maintaining compliance to all quality requirements May perform other duties as assigned Requirements: To perform this job successfully, an individual must be able to actively communicate with Production Lead and/or Production Supervisor. Individual needs to be proactive and able to work in a fast-paced environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. REASONING ABILITY: Ability to define and analyze problems, collect data, establish facts and draw valid conclusions is required Must be able to work alone with minimal supervision or direction Ability to seek guidance with superior when necessary OTHER SKILLS and ABILITIES: Manufacturing production line experience is preferred Must possess aptitude to learn blueprint reading and the operation of computer terminals with appropriate training Proficient in the following computer software applications: Basic computer navigation and operation skills Exceptional interpersonal skills Strong organizational skills Strong communication skills (written and verbal) Ability to read, write and compute basic math Ability to effectively communicate both internally and externally Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work safely and follow all OSHA regulations and company safety policies and procedures For all on-the-job injuries or accidents, must notify manager/supervisor immediately Ability to frequently lift and/or move up to 25lbs Ability to occasionally lift and/or move up to 35lbs Ability to regularly stand, sit and walk to perform production tasks Required to perform repetitive movement while demonstrating proficient hand and eye coordination, hand dexterity and good vision Continual attention to the accuracy of documentation WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Noise level in the office work environment is usually quiet Noise level in the production work environment is loud Working environment is dynamic and as a result can be stressful for some people Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $16.00 - $23.25 Hourly The actual salary will vary based on applicant's location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here . We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Hi! We are seeking an onsite Desktop Support professional to work as a Tier 1 Support Professional with IT troubleshooting experience, and specifically -AV Support experience. This individual will work onsite, traveling to courtrooms and offices in the Machias, ME area, troubleshooting AV issues, as well as hardware and software. We can offer $27/hour for with benefits (W2) for this opportunity for LOCAL candidates within 1 hour of Machias. If interested please see the job description below and send your resume to , No C2C is allowed for this role. Work Location: 100% Onsite. Machias, ME 04654 (Will only consider local candidates within about an hour radius of the primary location). Travel is required for this position. They will need to utilize their personal vehicle when traveling between court locations. Mileage will be reimbursed. Top 3 Skills: Experience with and supporting videoconferencing equipment and audiovisual equipment. Basic working knowledge of audio equipment. Experience diagnosing and fixing tier 1 computer issues. Full Job Description: The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings. The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine. Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The CT requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required. On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure. Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible. ESSENTIAL JOB FUNCTIONS Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of: Desktops / Laptops of various operating systems Printers and Scanners Audio / Video equipment use and setup User VOIP desk-sets Document Camera Audio listening equipment General presentation software May be asked to host remote video proceedings in special circumstances Must be able to diagnose and fix tier 1 computer issues. Assists with help desk tier 1 trouble tickets. Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues. Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state. Supports hardware (e.g. Mixer) and software used to take an electronic record. Helps ensure that all information systems operate in a secure, reliable manner. Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status. Assists in drafting and documenting department and operational procedures. Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology. Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch. Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc. OTHER DUTIES AND RESPONSIBILITIES Performs other duties as required. Significant amount of reimbursed in-state travel required. The above list is intended to describe the general nature and level of work being performed by employees in this classification. A position may not be assigned all the duties listed, nor do the listed examples include all the duties that may be assigned. KNOWLEDGE, SKILLS AND ABILITIES Basic working knowledge of audio equipment required. Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.). Ability to work in high stress environments required. Must have and maintain a valid driver's license. Ability to communicate in layman terms to users Ability to learn and retain technical training. Ability to plan, prioritize, and complete varied and competing work assignments. Ability to work with modern audio/video/computer equipment and technologies. Outstanding communication and people skills. Excellent time management skills. Excellent customer service skills. Ability to see a project through completion. Excellent problem-solving abilities and creative thinking abilities. Knowledge of outdated, current, and upcoming technology equipment and software.

Works on-site in Middletown, CT Must pass drug screening Must pass background check (local, state police, FBI Fingerprint, and Child Protective Services) Must possess CT drivers license Must be able to drive Must be able to lift 25lbs VISA INDEPENDENT CONSULTANTS ONLY Title : Help Desk Analyst -65620 Location : Hartford, CT Duration : 6 + Months Job Type : C Description : SCOPE OF WORK The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote-control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required. POSITION ROLE AND DELIVERABLES We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing. REQUIRED SKILLS AND EXPERIENCE In addition, the agency requires: A minimum of one (1) year of prior experience demonstrating the following knowledge and skills: PC Hardware and software installation End user support - face to face and via telephone Excellent customer service skills It's highly desirable that the candidate also have: Experience with computer system and user administration. Technical familiarity with Microsoft Active Directory. Experience with Windows 10,11 Experience with Office 365 Experience with Device Management, Device Imaging, Device Troubleshooting Skills Years of Exp Last Used DNS Windows 10 Communication skills both verbal and written Learning ability Team work Active Directory Microsoft Office If interested, please send a reply with your updated resume and the following details: Full Name: Phone Number: Email ID: Current Location: Work Authorization: Expected Rate/hr : Availability: Relocation: Last 4 digits of SSN: Awaiting your reply

SunWatch Technician Req number: R7602 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated SunWatch Technician ready to take us to the next level! If you have the ability to diagnose and resolve issues using technical abilities, computer knowledge, and analytical skills. and are looking for your next career move, apply now. Job Description We are looking for a SunWatch Technician to monitor Tolls system hardware and software to ensure the proper operations of switches, firewalls, and remote technologies. This position will be full-time and onsite in Orlando, FL. The schedule for this opportunity is Sunday - Wednesday, 2pm - 12:30am EST. What You'll Do Monitor and Troubleshoot Networks Monitor Tolls system hardware and software to ensure the proper operations of switches, firewalls, and remote technologies Field incoming calls, help callers troubleshoot Toll system issues, diagnose Tolls system problems, and provide resolutions Dispatch & Coordinate Field Technicians to Respond to Toll Sites Sometimes it is necessary to address Toll system issues on-site; in these cases, SunWatch technicians relay details about Toll system issues to field technicians and schedule them to go to locations to work on Toll system equipment Maintain field technician schedules, assist technicians on the phone, and keep records of repairs made for each client Document Calls and service results SunWatch technicians document all incoming calls and record the technical issues addressed in each call Maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call What You'll Need Required: The SunWatch Technician must have the ability to diagnose and resolve issues using technical abilities, computer knowledge, and analytical skills Familiarity with Remote Troubleshooting - must have basic knowledge and understanding how networking technologies work and be able to troubleshoot issues with switches, and other equipment Computer Skills - must have knowledge of computer operating systems minimum Microsoft Windows Customer Service - must be able to resolve customer issues either via email or by telephone in a timely manner Analytical Thinking - must be able to analyze given information about system issues to arrive at real solutions either by online reports or from telephone conversations Problem-Solving Skills - must be able after diagnosing system problems to follow through until issue is resolved Communication Skills - must have strong verbal and written communication skills for conversing with other technicians, callers, vendors, and managers; listening skills are needed to understand caller concerns and issues Associate degree in electronics, computer science, network engineering, or information technology. (Minimum one year of real-world experience with reputable company in the IT field also acceptable) Knowledge of local area networks, wide area networks and remote troubleshooting Preferred: CompTIA A+ certification Linux/Unix experience Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111. $22.40 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is seeking a talented Help Desk Technician who wants to make an impact in the lives of others. Purpose and Impact: The Help Desk Technician is considered a crucial role in the front-line of support for Lutheran Services Florida networks and computing environment. The individual must be agile, willing to learn and think outside of the box in order to operate effectively in an ever-changing technology landscape. Troubleshoot issues and work with other teams to nail down root cause issues and correct them as necessary. Act as the first point of contact in an entry level support position. Provide technical assistance and support for incoming inquires and issues related to computer systems, software, and/or hardware. Respond and perform troubleshooting through diagnostic techniques and pertinent questions via phone, email, walk-ins, remote sessions, and/or the IT support management application. Essential Functions: Installs, administers and maintains all hardware (PC's, laptops, thin clients, network devices) and software. Enforce security and anti-virus procedures for all Agency workstations as needed. Document and maintain related procedures, system policies, software configurations, user profiles, etc. Document and maintain incident logs (email, Internet, and web presence downtime; others as defined by supervisor). Recommends and schedules repairs. Maintain a current knowledge of new and existing technologies to ensure the Agency is utilizing lowest cost/most effective technologies. Develop and maintain a network of workstation hardware and software experts that can be utilized to problem solve, recommend new concepts and consult. Provide both on-site and on-line support to LSF users. Review, advise and concur in the acquisition of all related hardware and software. Develop (with Help Desk Supervisor) an implementation plan for all planned tasks under his area of responsibility. Other Functions: Performs other similar or related duties as assigned. Physical Requirements: Sitting for extended periods of time (up to 8 hours/day) while working at a computer or answering phone calls. Occasional standing and walking to access equipment, printers, or assist with onsite support. Manual dexterity sufficient to operate a computer keyboard, mouse, phone, and other standard office equipment. Visual acuity to read computer screens, documentation, and technical manuals. Ability to lift and carry equipment (such as laptops, monitors, or small servers) weighing up to 50 pounds. Occasional bending, stooping, or crawling to access cables and hardware in confined or low-clearance areas. Hearing and speech ability to communicate effectively via phone, video call, and in-person. Minimal travel out of town (statewide) as needed, with or without notice. Must have reliable transportation, with liability insurance for business use of the vehicle. Education: Associate's degree in a related field or equivalent experience. A+, N+ and Microsoft Certified Professional + Internet (MCP+I) certifications or equivalent experience preferred. Experience: One to two years' experience in administration of workstation support in a network environment. Skills: Excellent oral and written communication skills. Excellent customer service skills Microsoft System Center Print Management Run diagnostic programs to resolve problems Walk customers through problem-solving processes Hardware and software analysis and problem resolution Customer service Basic understanding of Windows-based PC computing and troubleshooting Basic understanding of networking concepts Onboarding and offboarding of end-users Microsoft Office suites Other: Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs. Principal Accountabilities: Reports to Help Desk Supervisor. Team player with co-workers and central Services office staff. Adherence to Agency policies and management practices. Effective staff management and leadership. Why work for LSF? LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including: Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement LSF is proud to be an equal opportunity employer. Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Purpose The L2 IT Support Technician role is responsible for providing advanced technical support to National Grid field workers. This position ensures that all IT-related issues are resolved efficiently, enabling field personnel to perform their duties without interruption. The role requires a strong understanding of field applications (EX: Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems, Drivecams), excellent problem-solving skills, and the ability to communicate effectively with non-technical staff. Key Accountabilities Technical Support: Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers. Troubleshooting: Diagnose and resolve technical issues, escalating issues to other support teams when necessary. Documentation: Maintain accurate records of support requests and resolutions in the IT service management system (Currently Service Now). Training: Assist in training field workers on new technologies and IT systems to enhance their operational efficiency. Collaboration: Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations. Knowledge, Experience & Technical Know-How Education: Associate's degree in Information Technology or related field; Bachelor's degree preferred. Experience: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment. Technical Skills: Proficiency in troubleshooting Windows, IOS operating systems, and Enterprise software applications. Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Qualifications Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional (ACSP are a plus. Problem-Solving: Demonstrated ability to analyze problems and develop effective solutions. Customer Service: Strong customer service orientation with a focus on user satisfaction. Main Interfaces Field Workers IT Support Teams Operations Management Note: Will be required to install and configure connectivity/modem devices in service trucks, including connecting equipment to vehicle power (12V wiring) to support communication and emergency connectivity needs.

Title: Application Technical Specialist Pay Rate: $17.00/hr Location: Smithfield, RI (Hybrid) Schedule: Mon - Fri, 8-hour shift between 8:00AM - 8:00PM EST Training Schedule: First Week; Mon - Fri, 8-hour shift between 8:00AM - 8:00PM EST The Application Technical Specialist will operate within a technology rollout call center environment; assignments will involve taking or making calls and providing first level troubleshooting support to technicians / vendors / contractors implementing computer technology in retail stores. Calls are received through a queue and handled through a tracking application which is updated as system validations are made. When not handling calls, the Application Technical Specialist will provide updates via email, Excel, etc. The Application Technical Specialist will support multiple technical rollout projects simultaneously; project timelines may run into evenings, nights, and across different time zones; candidates MUST be willing to move around shift times as required by project needs. The Application Technical Specialist will operate in 8-hour shifts; advanced notice will be given if a shift change is required. Application Technical Specialist will be provided all required training and a handbook for each project, as well as necessary application/systems access. Introductory training occurs on the first week of the assignment, and is fully in-office over an 8-hour shift between an 8AM to 8PM EST window. Position Requirements: • A minimum of 1 year of work experience • Basic, strong troubleshooting skills, coupled with computer diagnostic and problem-solving skills • Clear, accurate, and tactful communication skills, both verbal and written • Working knowledge of MS Word, Excel, and Access • Previous experience with IT Ticketing Support Systems (e.g., ServiceNow) preferred • Previous experience with onsite computer hardware deployments/instillations highly preferred • An understanding of intermediate/expert technical terminology preferred • Ability to work independently and occasionally lead/supervise within a group technical installation preferred • A minimum of a High School Diploma or GED required; higher education or additional technical training is a plus Military veterans will be considered, even without specific IT experience Note: This is a W2 contract role; C2C & 3 rd Party Candidates will NOT be considered .

Job Id: 798648 Field Support Client: IA-DOM-DOIT Duration: 03 Months Location: On-site, th Ave Ct SW, Cedar Rapids, IA 52404 Job Description: The Department of Management is seeking a highly skilled Field Service Support Technician. This role provides the daily, on site technical support necessary to sustain the business functions of the Department and ensure continuity of operations. THIS OPPORTUNITY IS ONGOING - CONTRACT WILL RENEW YEARLY ON 7/1 Note: Travel Requirements - Clean driving record over the past 7 years required. Mobility: Ability to travel to various sites within the CRSA region of Iowa. 100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel, should settle out at 25%-30%. Contractor will need to complete DAS application/Car Use Agreement and Fuel Pin - Contractor will use state fleet vehicle for travel. Essential Functions and Responsibilities Regional Technical Support and Coordination (35%) Provide timely, day-to-day technical support for site-specific IT systems and processes. Travel within the CRSA region to deliver on-site assistance and meet local operational requirements. No overnight travel required Collaborate with local and remote IT teams to align technological solutions with specific business functions. Act as a primary liaison for business units to support local resources containing IT components. Endpoint Management and Automation (25%) Manage and maintain local computer hardware, including peripherals and specialized site equipment. Ensure all systems remain secure and functional through routine firmware patching and security software management. Develop or modify automation and scripting to improve site-specific efficiency. Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell Application and Productivity Support (20%) Manage desktop productivity suites, ensuring they are accessible and properly patched. Maintain a functional understanding of site-specific applications, including installation and ongoing maintenance. Document site-specific configurations and share knowledge with the Service Management team. Network Infrastructure and Connectivity (10%) Install and configure physical networking equipment and media following DOM-DoIT standards. Cisco and Meraki Monitor site ICN circuits and external communication circuits to minimize downtime. Communicate planned maintenance and outage status to site executives and management. Administration and Compliance (10%) Track all support activities and vendor-related issues via the DOM-DoIT ITSM system. Produce step-by-step technical documentation and weekly status reports for projects and tasks. Participate in on-call rotations and team meetings as required. PRN - infrequent Mobility: Ability to travel to various sites within the CRSA region of Iowa. Contractor will need to enter into a car use agreement with DAS. Requirements Availability: Participation in an on-call rotation as necessary to support critical business functions. Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration. Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.). Network Admin: Proficiency in installing and config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation. Proficiency in ITSM systems, scripting for automation, and network hardware configuration.

Position Title: IT Support Technician Job Purpose The L2 IT Support Technician is responsible for providing advanced technical support to client field workers. This position ensures that all IT-related issues are resolved efficiently, enabling field personnel to perform their duties without interruption. The role requires a strong understanding of field applications (EX: Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems, Drivecams), excellent problem-solving skills, and the ability to communicate effectively with non-technical staff. Key Accountabilities Technical Support: Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers. Troubleshooting: Diagnose and resolve technical issues, escalating issues to other support teams when necessary. Documentation: Maintain accurate records of support requests and resolutions in the IT service management system (Currently Service Now). Training: Assist in training field workers on new technologies and IT systems to enhance their operational efficiency. Collaboration: Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations. Knowledge, Experience & Technical Know-How Education: Associate's degree in Information Technology or related field; Bachelor's degree preferred. Experience: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment. Technical Skills: Proficiency in troubleshooting Windows, IOS operating systems, and Enterprise software applications. Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Qualifications Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional (ACSP are a plus. Problem-Solving: Demonstrated ability to analyze problems and develop effective solutions. Customer Service: Strong customer service orientation with a focus on user satisfaction. Main Interfaces Field Workers IT Support Teams Operations Management Leadership Qualities & Business Skills Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Commitment to continuous learning and professional development. Note: Will be required to install and configure connectivity/modem devices in service trucks, including connecting equipment to vehicle power (12V wiring) to support communication and emergency connectivity needs.

Job Profile Summary: Data Center Technicians are critical to ensuring the operational success of AI Server systems by providing expert hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. Responsible for ensuring up time, reliability, and customer satisfaction through timely and expert-level technical support. collaborate with cross-functional teams to develop recovery protocols, perform root cause analysis, and deliver preventive measures. They also provide training, maintain service records, and ensure customer satisfaction through professional and timely service. Responsibilities: On-Site Support Provide on-site technical support for AI Server systems, ensuring rapid recovery and minimal downtime Design and implement standard procedures Perform corrective maintenance on AI Servers, including part replacements and hardware firmware upgrades with precision and accountability Expertly diagnose complex system malfunctions to isolate issues to Client, other OEM vendors, or software, and execute appropriate action plans Perform proactive and reactive maintenance and hardware Field Change Orders (FCOs) per established procedures Enforce safety, quality, and documentation guidelines during interventions Perform initial system health checks and environmental audits to ensure compliance with operational standards Orchestrate with logistics teams for expedited delivery of critical parts during high-priority outages. Collaboration Collaborate strategically with Customer Delivery Executive (CDE) Technical Customer Success Managers (TCSM), AI Data Center Functional Leaders, Technical Engineers, and the Field Service Manager (FSM) to develop and implement recovery protocols Conduct root cause analysis to identify issues and implement preventive measures to avoid future occurrences Communicate effectively with customers and internal teams before, during, and after service activities to ensure transparency and satisfaction Actively identify recurring issues and propose process enhancements or automation opportunities to improve service efficiency and reduce downtime across customer environments. Conduct and actively contribute to on-call rotations or extended hours support (when required) Collaborate with engineering teams to validate firmware updates and compatibility before deployment Author comprehensive technical documentation for recurring issues and share with global support teams Training and Knowledge Sharing Provide training and support to team members on tool usage and standard procedures Champion knowledge sharing and mentor Associate and Career-level Customer Engineers to foster team growth and expertise Commit to ongoing professional development by attending required training classes to maintain a working knowledge of DELL or Dell Technologies equipment, software, and OEM systems Design and implement quick-reference guides for common troubleshooting scenarios to reduce resolution time Administrative and Operational Duties Proactively manage assigned spare parts, tools, and test equipment Ensure accurate and timely updates of service records, including timely and accurate submission of Customer Satisfaction Index (CSI) updates, expense reports, and timecards Ensure prompt parts returns Follow proper escalation procedures as required Perform additional duties with precision and accountability by the supervisor Accurately document and track information gathered, and steps performed, ensuring clear and organized records for reference and reporting Conduct rigorous audits of inventory levels monthly to ensure adequate stock for critical components Design and implement and present weekly operational summaries for leadership highlighting key service metrics and trends Customer Satisfaction Act as Client's frontline representative-communicating clearly, professionally, and confidently Establish and strengthen customer trust through prompt on-site response and technical expertise Ensure complete customer satisfaction through prompt on-site arrival, technical expertise, and professionalism Drive engagement with customer onsite teams when necessary, providing guidance, training, or support on approved technical procedures, answering queries, and facilitating effective coordination for parts and equipment delivery or pickup Required Skills Technical Skills: Hands-on expertise with Dell hardware (servers, storage, networking) and data center environments Proficiency in interpreting system logs, diagnostic outputs, and performance data Strong technical aptitude to build, repair, and prepare assemblies across Dell's product line Qualifications: Education: Associate or Bachelor's degree in IT, Computer Engineering, or related field Experience: At least 5 years in technical support, field engineering, or data center support roles; additional experience is a strong advantage. Certifications: Dell Proven Professional Certification (Storage Technology Foundations) Preferred: Additional Dell Proven Professional Certifications Recommended/Desirable Certifications: CompTIA Network+ (N10-009) CompTIA Server+ (SK0-005) ITIL 4 Foundation Cisco CCNA (200-301) VMware VCP-DCV (Data Center Virtualization) Microsoft Azure Administrator (AZ-104) SNIA Storage Certifications Red Hat RHCSA (then RHCE for advanced Linux) Kubernetes CKA (Certified Kubernetes Administrator) Work Schedule: Flexibility to work overtime or alternative schedules when necessary, including on-call responsibilities Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. PRO093

The Data Center Chief Engineer provides maintenance support and management for the assigned Data Centers. Maintains all mechanical, electrical, and IT systems in the facilities. Provides general project management direction over all data center facility repairs and change/ install/ expansion efforts. Enthusiastic about learning new systems, openness to improving upon existing practices, and have a goal-oriented mindset. The Data Center Chief Engineer reports directly to the Facility Manager. Essential Job Functions Maintain 100% uptime in Colocation data center critical facility. Draft and Maintain Standard Maintenance Requirements (SMRs) and periodicities each datacenter, building, or campus based on local and other code requirements, OEM recommendations, and Industry "Best Practices." Ensures operating parameters and SMR processes, procedures, and frequencies are completed as prescribed. Responsible for efficiency and maintaining reliability of all mechanical systems. Contribute to creating tracking and maintaining operational budget for facility. Estimate time and materials needed to complete repairs and new projects. Assist in the change management process including maintaining associated documentation. Establish maintenance contracts with vendors as necessary for performance of all required maintenance. Directs, oversees, and inspects the work performed by outside contractors. Responsible for working within teams, creating project plans and budgets for internal projects and presentation to management. Draft and Maintain Method of Procedures (MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs) governing preventative maintenance of critical equipment. ICW associated site Facility Manager, Lead Root Cause Analysis (RCAs) efforts for applicable problems and malfunctions involving critical infrastructure. Including determining details/timeline of the incident, all contributing factors, developing and tracking all associated corrective actions and process improvements associated with event. Complies with all applicable codes, regulations, governmental agency, and company directives related to building operations and work safety. ICW site Facility Managers, Responsible for managing maintenance work order and asset tracking software, including uploading new work orders and processes as required. Write and maintain operational procedures and standards for all critical infrastructure. Train staff on all critical infrastructure and emergency operating procedures Responsible for building management system control and coordinating efforts with controls contractors. Communicate complex technical information to multiple people with various levels of technical knowledge. Best efforts to be available via phone for off hours emergencies that require technical assistance. Risk analysis and creation of scopes of work related to preventative maintenance and resolution needs on building and facility equipment. Job Hazard Analysis (JHA) planning and tracking to assess all possible risk to the facility. LCD capacity monitoring input to track how much cooling, power, and space is available for future use. Communicate to visitors, vendors, contractors, customers, and management daily as required. Qualifications Education: High school diploma or general education degree (GED), bachelor's degree and/or professional/technical certification in related field strongly preferred. Experience: Comprehensive knowledge of industrial HVAC, Plumbing, Electrical systems, Fire/Life safety systems, and control systems with a heavy emphasis on mechanical. EPA Section 608 Technician Certification - Universal Type is highly desired. 5 years of experience in a Data Center environment. 10 years' experience related to building management. 5 years' experience with building automation systems. Experience in supervising others and managing projects. Skills and Abilities Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs. Above average skills with Microsoft Office Outlook, Excel, and Word. Able to read complex building drawings and schematics. Able to evaluate the importance and urgency of projects based on cost, risk, safety, etc. High level interpersonal communication skills. Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Purpose The L2 IT Support Technician role is responsible for providing advanced technical support to Client field workers. This position ensures that all IT-related issues are resolved efficiently, enabling field personnel to perform their duties without interruption. The role requires a strong understanding of field applications (EX: Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems, Drivecams), excellent problem-solving skills, and the ability to communicate effectively with non-technical staff. Key Accountabilities Technical Support: Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers. Troubleshooting: Diagnose and resolve technical issues, escalating issues to other support teams when necessary. Documentation: Maintain accurate records of support requests and resolutions in the IT service management system (Currently Service Now). Training: Assist in training field workers on new technologies and IT systems to enhance their operational efficiency. Collaboration: Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations. Knowledge, Experience & Technical Know-How Education: Associate's degree in Information Technology or related field; Bachelor's degree preferred. Experience: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment. Technical Skills: Proficiency in troubleshooting Windows, IOS operating systems, and Enterprise software applications. Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Qualifications Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional (ACSP are a plus. Problem-Solving: Demonstrated ability to analyze problems and develop effective solutions. Customer Service: Strong customer service orientation with a focus on user satisfaction. Main Interfaces Field Workers IT Support Teams Operations Management Note: Will be required to install and configure connectivity/modem devices in service trucks, including connecting equipment to vehicle power (12V wiring) to support communication and emergency connectivity needs.

Job Purpose The L2 IT Support Technician is responsible for providing advanced technical support to client field workers. This position ensures that all IT-related issues are resolved efficiently, enabling field personnel to perform their duties without interruption. The role requires a strong understanding of field applications (EX: Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems, Drivecams), excellent problem-solving skills, and the ability to communicate effectively with non-technical staff. Key Accountabilities Technical Support: Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers. Troubleshooting: Diagnose and resolve technical issues, escalating issues to other support teams when necessary. Documentation: Maintain accurate records of support requests and resolutions in the IT service management system (Currently Service Now). Training: Assist in training field workers on new technologies and IT systems to enhance their operational efficiency. Collaboration: Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations. Knowledge, Experience & Technical Know-How Education: Associate's degree in Information Technology or related field; Bachelor's degree preferred. Experience: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment. Technical Skills: Proficiency in troubleshooting Windows, IOS operating systems, and Enterprise software applications. Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Qualifications Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional (ACSP are a plus. Problem-Solving: Demonstrated ability to analyze problems and develop effective solutions. Customer Service: Strong customer service orientation with a focus on user satisfaction. Main Interfaces Field Workers IT Support Teams Operations Management Leadership Qualities & Business Skills Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Commitment to continuous learning and professional development. Note: Will be required to install and configure connectivity/modem devices in service trucks, including connecting equipment to vehicle power (12V wiring) to support communication and emergency connectivity needs.

Job Purpose The L2 IT Support Technician role is responsible for providing advanced technical support to National Grid field workers. This position ensures that all IT-related issues are resolved efficiently, enabling field personnel to perform their duties without interruption. The role requires a strong understanding of field applications (EX: Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems, Drivecams), excellent problem-solving skills, and the ability to communicate effectively with non-technical staff. Key Accountabilities Technical Support: Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers. Troubleshooting: Diagnose and resolve technical issues, escalating issues to other support teams when necessary. Documentation: Maintain accurate records of support requests and resolutions in the IT service management system (Currently Service Now). Training: Assist in training field workers on new technologies and IT systems to enhance their operational efficiency. Collaboration: Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations. Knowledge, Experience & Technical Know-How Education: Associate's degree in Information Technology or related field; Bachelor's degree preferred. Experience: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment. Technical Skills: Proficiency in troubleshooting Windows, IOS operating systems, and Enterprise software applications. Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Qualifications Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional (ACSP are a plus. Problem-Solving: Demonstrated ability to analyze problems and develop effective solutions. Customer Service: Strong customer service orientation with a focus on user satisfaction. Main Interfaces Field Workers IT Support Teams Operations Management Note: Will be required to install and configure connectivity/modem devices in service trucks, including connecting equipment to vehicle power (12V wiring) to support communication and emergency connectivity needs.