Overview
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. Félix was selected as an "Endeavour Entrepreneur" and received the CrossTech Fintech Startups Award. We are a team of high-performers united by a single goal: empowering our customers, with a bias for action and a spirit of experimentation.
Joining Félix means you will be part of a team building a legacy. This is a meaningful opportunity to apply your skills to serving a community that has been underserved for too long. We are a team that values radical transparency and constructive feedback, and we strive to create sustainable value and a product that makes users lives better. We are building the future, today.
About The Role
At Félix, we are building the future of remittances through a seamless, AI-powered WhatsApp experience. We're looking for a Data Analyst for our AI Team, who is obsessed with making our chatbot and customer experience incredibly great. You will be the guardian of our AI's quality, working closely with Engineers and Product Managers to ensure our agents are accurate, helpful, and human-centric. We need a "natural investigator" who can analyze data to understand why a model might hallucinate or lose context, and translate those findings into a better product for millions of Latino immigrants.
Responsibilities
- AI Performance & Metrics: Design and maintain dashboards in PowerBI tools (Omni, a Looker-equivalent) to track the health of our AI agents, focusing on F1 scores, precision-recall tradeoffs, and intent recognition accuracy.
- Quality Control (the Anti-Hallucination Task): Deep dive into conversation logs to identify, categorize, and quantify hallucinations or instances where the AI lost context.
- Data Modeling for AI: Build and optimize SQL-based data models on our GCP (BigQuery, DBT, Firestore) infrastructure to evaluate model versions and prompt iterations.
- Collaborative Experimentation: Partner with the AI Engineering team to analyze A/B tests on different LLM prompts and configurations, balancing speed and accuracy.
- User-Obsessed Insights: Translate complex AI metrics into human stories for the team, explaining how technical tweaks improve the user experience on WhatsApp.
- Automation: Proactively identify ways to automate the evaluation of conversational data to help scale faster.
Requirements
- Experience: 2-3+ years as a Data Analyst, ideally within AI, NLP, or product-focused teams.
- Proven 1-2+ years measuring Chatbot/LLM metrics and discussing F1 scores, confusion matrices, and the tradeoffs between model creativity and factual accuracy.
- Technical Core: Strong SQL skills (BigQuery / DBT / Firestore) and experience with BI tools like Omni / Tableau / PowerBI / Looker or similar.
- Startup Mindset: Proactive, bias toward action, and not waiting for permission to fix something that's broken.
- Communication: Ability to explain to non-technical stakeholders why a small drop in F1 score matters for users and KPIs.
- Language: Advanced English and Spanish (crucial for analyzing regional nuances).
Nice to Have
- Python Mastery: Experience with Python for data manipulation (Pandas/NumPy) or basic NLP libraries.
- GCP Ecosystem: Familiarity with BigQuery, Vertex AI, or Cloud Storage.
- Startup DNA: Experience in high-growth fintechs or AI-first companies.
- Curiosity: Interest in how LLMs work and staying up-to-date with conversational AI.
- Language: Partially or fully fluent in Portuguese.
What We Offer
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Remote work environment with offices in Miami and Mexico City; hybrid model available
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Growth opportunities in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
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