Responsibilities:
- 5+ years with Conversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.
- Experience integrating these chatbots on site and then API gateway integrations.
- Orchestration of solution designs involving the above, Middleware, end data systems, generative AI, and RAG.
- 8+ years of hands-on technical experience in Contact Center & CX platforms.
- 8+ years of experience with cloud technologies / infrastructure (AWS).
- Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices.
- Lead design solutions, blueprints, artifacts, and hands-on coding involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.
- Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define technical deliverables.
- Drive integration of Voice and Web-based channels with back-end systems, APIs, and analytics platforms.
- Coordinate with Cloud infrastructure teams (AWS, Azure, GCP) to ensure scalable, secure, high-performance deployments.
- Lead, design, and architect API integrations between internal platforms, external systems, and cloud services.
- Work with development, infrastructure, and product teams to gather and translate integration requirements into scalable solutions.
Department: Preferred Vendors
This is a contract-to-hire position.