Job Description
Job Overview
The technician will travel between multiple locations using a company-provided vehicle. A valid drivers license is required. Travel time is included within the standard 8-hour workday, with occasional overtime and weekend support as needed. The technician must have a Windows laptop.
Role Summary
This role provides Level 2 technical support, handling service requests and incident resolution through onsite and deskside assistance. Responsibilities include diagnosing and repairing hardware, troubleshooting software issues, and ensuring overall system functionality across retail locations.
Key Responsibilities
Deliver onsite deskside support and break-fix services
Perform IMACD tasks (install, move, add, change, dispose)
Provide hands-on support for IT systems, applications, and network devices
Assist end users in resolving technical issues
Support both hardware and software across store environments
Supported Systems & Equipment
Network Devices: Routers, switches, modems, and Wi-Fi access points
POS Systems: Terminals, receipt printers, barcode scanners, cash drawers, and pin pads
Security Systems: CCTV, alarms, and anti-theft devices
Digital Displays: Screens and content management tools
Payment Devices: Card terminals and contactless payment systems
Customer Tools: Self-service kiosks and CRM platforms
Back Office Equipment: Computers, workstations, servers, and backup systems
Summary
The role focuses on maintaining and supporting retail IT infrastructure, ensuring all devices and systems operate efficiently while providing reliable onsite technical assistance.