Job Description
To assist in providing technical support for a variety of hardware, software and peripheral equipment to upgrade existing hardware and software; to correct reported hardware and/or software problems; and to perform a variety of technical tasks relative to assigned areas of responsibility. Diagnose and recommend corrective actions to remedy software and/or hardware problems Participate in the planning, implementation and installation of new systems based upon City and user needs Receive and analyze requests for services; coordinate with staff members to fill requests. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Related education and experience may be interchangeable on a year for year basis Bachelor's degree from an accredited college or university with major coursework in information systems, computer science or a related field, plus one (1) year of information systems experience. 30 hours per week Maintain and install computer hardware Maintain local area network systems Resolve personal computer hardware and software problems Configure user-level system hardware, software, and network equipment Maintain communications systems between departmental personal computer and network systems and other Library computer systems Resolve technical hardware and software issues Resolve hardware and software problems Supporting voice-related systems including conferencing systems Perform computer hardware/software related repairs including refreshing the operating system Investigate and resolve computer software and hardware problems Provide technical support for routine user hardware and software problems Configure network-based software (operating systems, applications systems) and hardware systems to address voice, video and data services Operate, maintain, and support software/ hardware systems Configure and troubleshoot desktop systems, workstations, servers and network issues Install and configure hardware and software in systems Assist in installation, maintenance and support of end-point network hardware, software, and operating systems Provide software and system troubleshooting and support Provide technical support for all Enterprise systems, including hardware and operating systems Provide installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware Troubleshoot servers and network-related equipment