Job Title: IT Application Analyst (Healthcare)
Position Type: Contract
Pay Range: $390-410/Day
Location: Rochester, Minnesota 55902 (Hybrid - Remote with onsite requirements)
Shift: Monday - Friday, Standard Business Hours
Education
- Bachelor's Degree required
- OR
- Associate's degree with two (2) years of experience in business analysis
Certifications
- Vendor application certification required.
Required Skills
- Minimum 3+ years of experience supporting clinical applications in a hospital or healthcare environment
- Experience working with vendor-supported healthcare software platforms
- Understanding of clinical workflows in inpatient healthcare settings
- Knowledge of healthcare privacy and security regulations including HIPAA
- Strong technical troubleshooting and analytical skills
- Ability to collaborate effectively with clinical, IT, and vendor teams
- Strong communication and documentation skills
Project Description
- Support and optimize the inpatient virtual care and video visit platform (Caregility) used for hospitalized patient interactions.
- Ensure reliable integration of the platform into clinical workflows to support remote rounding, patient-family communication, and specialist consultations.
- Collaborate with clinical teams, IT staff, and vendors to enhance virtual care delivery, system reliability, and patient experience.
- Maintain compliance with healthcare privacy and security standards including HIPAA and HITECH regulations.
Key Responsibilities
- Configure, maintain, and support the inpatient video visit platform and associated hardware devices.
- Monitor system performance, troubleshoot issues, and coordinate resolution with internal IT teams and vendors.
- Maintain system configurations including user roles, templates, and operational parameters.
- Collaborate with clinical stakeholders to integrate telehealth workflows into inpatient care delivery.
- Support integration with EHR systems, scheduling tools, patient portals, and identity management platforms.
- Assist with HL7/FHIR interfaces, API integrations, and data mapping validation.
- Serve as the primary liaison with the software vendor for platform support, upgrades, and feature releases.
- Ensure system use complies with HIPAA, HITECH, and organizational privacy policies.
- Provide training and support for clinicians and staff to drive adoption of the virtual care platform.
- Participate in incident response, root cause analysis, and change management processes.
Preferred Skills
- Experience supporting telehealth or virtual care platforms
- Familiarity with EHR systems such as Epic or Cerner
- Experience working with HL7, FHIR, or healthcare interface engines
- Clinical background (RN or allied health) or strong clinical informatics experience
- Experience with IT service management frameworks such as ITIL
Additional Details
- Hybrid role requiring candidates to be located in or near Rochester, Minnesota
- Occasional onsite presence required for system testing and stakeholder collaboration
- Role supports Rochester inpatient virtual care and monitoring systems (Caregility)
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.