45 jobs found

This position is fully onsite - working between Pontiac and Ypsilanti, MI locations The Sr. Desktop Support Tech is responsible for providing direct end-user support across the organization. This role involves advanced hardware and software troubleshooting and problem resolution, setting up devices, user account management, and implementing proactive IT service improvements to ensure optimal end-user productivity and minimal downtime. Key Responsibilities Technical Support & Troubleshooting Manages and maintains user accounts, group policies, and access permissions. Utilizes remote management tools to support users across multiple sites or in remote work environments. Performs system imaging, deployment, and recovery for Windows and iOS devices. System Administration Manages and maintains user accounts, group policies, and access permissions. Supports and administers enterprise applications such as Microsoft 365, CATO, Egnyte, and JamF. Ensures systems are compliant with security policies, applying patches and updates promptly. Accomplishes information systems and organization mission by completing related results as needed. Contributes to endpoint lifecycle management - procurement, deployment, upgrades, and decommissioning. Maintains inventories and audit licenses. Recommends, researches, and tests new platforms and hardware. Keeps the environment secure by applying cybersecurity best practices. Equipment procurement. Inventory management. Customer Service & Communication Provides exceptional customer service and clear communication to technical and non-technical users. Trains and assists with onboarding of new employees. Required Qualifications Associate or bachelor's degree in information technology, or related field (or equivalent experience). 10 years experience in desktop support or IT systems administration. Advanced knowledge of: Windows, iOS, and common business applications. Microsoft 365 administration and troubleshooting. Endpoint management. Network fundamentals. Key Competencies Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. High attention to detail and documentation discipline. Ability to work independently and manage multiple priorities. Customer-focused mindset. Ability to travel as needed.

Essential Job Functions: Provide initial support for incoming requests to the Service Desk via e-mail, telephone, and service portal to ensure courteous, timely, and effective resolution of end user issues. Gather information about the end-user and the problem by asking clarifying questions, presenting options and/or solutions, and determining the level of complexity/severity. Monitor and respond quickly and effectively to requests received through the Service Desk portal and email. Troubleshoot, answer questions, and resolve basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status, mobile devices, and applications. Develop help sheets and FAQ lists for end users. Troubleshoot and configure Windows 10 environments. Create and update documentation for troubleshooting problems. Assist in setup and troubleshooting of a variety of licensing methods and software to include - Autocad, Solid works and Adobe. Report system outages to the appropriate escalation level. Work closely with service desk technicians for problem resolution for onsite needs. Other duties as assigned Position Requirements Qualifications: Major in Information Technology, MIS, or a related field Entering Junior or Senior year Self-motivated Strong organizational skills Excellent communication (verbal and written) Proficient with Microsoft Office applications Able to analyze and evaluate data Respectful of employees, vendors and customers All team members are expected to follow the Code of Conduct to the highest standards as well as to adhere to the Attendance Policy of VT Industries. Physical Requirements Tolerance for sitting long periods of time. Possess finger dexterity to write, type, and use a calculator. Maintain adequate vision to view small print and computer terminal. Ability to speak and hear, walk throughout facilities with occasional moderate lifting (50 pounds), stooping, kneeling, crouching, and reaching with hands and arms required. Ability to travel between multiple facilities as required to perform core job duties. Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Ability to climb up or down ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery or erratically moving surfaces. Ability to bend body downward and forward by bending spine at the waist. The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Job Title: Help Desk Technician II Job Location: Redstone Arsenal, AL, 35898 (Onsite) Compensation: $50,000 to $56,000 salary Eligibility/Clearance: Secret Clearance required. US Citizenship required. This position supports a government contract Job Description: We are looking for an enthusiastic, well-qualified individual to fill the Help Desk Technician II position and to join our team of qualified, diverse individuals. The Help Desk Technician role involves providing comprehensive help desk and asset management support. This includes managing ticket creation, escalation, and follow-up, identifying and troubleshooting issues, resolving user problems through technical troubleshooting, and ensuring all necessary data is captured in the ticketing system. Additionally, the position involves imaging and deploying virtual systems, providing initial support for incidents/problems or requests, offering technical assistance for queries related to computer systems, software, and hardware, and responding to inquiries via email, in person, or over the phone. The Help Desk Technician is responsible for creating and maintaining Standard Operating Procedures (SOPs), installing, modifying, and repairing computer hardware, software, and peripherals, and reporting metrics regularly. They also confirm resolution, conduct customer satisfaction surveys, and close tickets upon resolution of incidents, problems, or requests. Moreover, the role includes providing mobile device administrative support and assisting in providing new SIPR tokens, administrator pin resets, replacement tokens, and re-issuance of tokens. Asset Management Support services are also part of the responsibilities, which involve the receipt, logging, documentation, and disposal of IT equipment. The position may require sitting or standing for extended periods, typing and reading from a computer screen, and mobility for bending, reaching, and kneeling to complete daily duties efficiently. Lift weight up to thirty (30) pounds may be necessary. Responsibilities (include but are not limited to): - Ability to organize, prioritize and meet deadlines - Capable of conveying complex information in a simplistic manner - Strong critical thinking and problem-solving skills - Strong self-starter requiring minimal supervision - Able to take proactive measures to prevent problems rather than reactive by nature - Strong verbal and written communication to effectively express concepts, plans, and proposals Requirements: - Proficiency in managing ticket creation, escalation, and follow-up in a help desk environment. - Strong technical troubleshooting skills for resolving user problems and isolating issues. - Experience in imaging and deploying virtual systems. - Ability to provide technical assistance and support for computer systems, software, and hardware. - Excellent communication skills for responding to inquiries via email, in person, or over the phone. - Capacity to create and maintain Standard Operating Procedures (SOPs) for efficient operations. - Competence in installing, modifying, and repairing computer hardware, software, and peripherals. - Capability to report metrics regularly and conduct customer satisfaction surveys. - Familiarity with mobile device administrative support and managing SIPR tokens. - Skill in asset management, including receipt, logging, documentation, and disposal of IT equipment. - Physical ability for sitting or standing for extended periods, typing and reading from a computer screen, and mobility for bending, reaching, and kneeling to complete daily duties efficiently. Desired Qualifications: - Candidate must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards. - Extensive knowledge of Applications - Extensive knowledge of PC Software, Operating Systems/Windows 7, 10, MS Office applications with strong Excel skills, Outlook and Internet Browser. Citrix and virtualization knowledge a plus - General knowledge of Windows technology and TCP/IP networking Education/Certifications: - High school/GED - 2+ years of experience performing PC maintenance functions - Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002 - MS Desktop Support Technician or equivalent certification preferred ATR is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability

Role: ServiceDesk/Desktop Support Engineer Location: Wilsonville, OR South San Francisco, CA (Onsite) Duration: 12+ Months extendable JD and Qualifications below: Service Desk Troubleshoot Mac and Windows hardware, operating systems and software, and mobile devices Ensure that all issues and requests are documented accurately in the IT ticketing system Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issues or fulfill requests Monitor inbound support channels, (ticket queues, Slack support channels, etc) and provide timely IT customer support Research technical solutions in department-specific applications Follow up with end users, provide feedback, and see issues and requests through to resolution Support multiple Twist locations and must be versed in providing remote support Participate in a rotation to provide after-hours/weekend on-call coverage Adhere to service-level agreement Assist with Major Incidents as required, including sending employee communications Participate in projects Assist with the procurement and lifecycle management of physical assets and software licenses Document procedures and develop end-user instructions Responsible for the overall management and administration of all client assets including desktops, laptops, printers and mobile devices. Site Support (For In-Office Staff) Support of Conference Rooms and collaboration technology (video conferencing, audio conferencing, electronic whiteboards Support for laboratory, Shipping and other on-premise hardware Support for network hardware and local printers Must be able to lift and carry 25 lbs Software and Application Support Google Suite MS Office Other workstation applications Collaboration Tools Identity and Access Management Provision, modify and revoke account access and licenses as required Seek and document approvals as necessary Assist with gathering evidence for auditors in support of compliance efforts Conduct internal checks to ensure compliance with standards and process On/Off-Boarding Process new hire requests, image and deploy laptops to new hires, and conduct the IT Onboarding presentation. Process off-boarding requests including revoking access, asset recovery, and machin e reimaging in a timely manner and in accordance with our compliance and service levels Qualifications 5-9 years of hands on IT Helpdesk & Desktop experience required Be able to communicate effectively in both verbal and written communications Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community High energy and ability to work independently in a very fast growth environment Comfortable wearing Personal Protective Equipment when required to support systems located in labs Extensive knowledge and hands-on experience with Microsoft and Apple operating systems, desktop/laptop deployment and imaging solutions, G-Suite and MS Office Ability to effectively and efficiently troubleshoot hardware and software issues Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN) Excellent customer service skills Experience supporting mobile devices in a corporate setting Previous experience with a mid-sized (2000) person international company Self-sufficient, self-managed, self-motivated, must be effective working independently Ability to work within a team of technicians and support analysts Familiarity with IT Service Management and ITIL concepts and processes Must have good people skills, working directly with end users both in person and on the phone and zoom HDI Support Center Analyst or Desktop Support Technician certifications a plus ITIL Foundations Certificate a plus

About the Company - The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. About the Role - As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Desktop Support Technician. The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate customer service excellence approach, developing relationships focused on collaboration and will have direct communication with end users, TAG Executives, and peers. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments. Responsibilities Provides in-person and remote user assistance and ServiceNow ticket resolution for hardware, software, and networking needs. Diagnoses and troubleshoots basic problems with technical systems to maintain proper functionality and escalates unresolved issues as needed. Partner with various teams within IT and other departments to solve cross functional issues. Conducts diagnostic reviews and troubleshoots issues as requested by users. Provides training and assistance to users as needed. Provides good customer service to ensure functionality and to assist and guide users. Documents technical issues and their resolutions in the IT knowledge base. Interacts with vendors to resolve issues. Assists with activities, including onboarding, offboarding, inventory, and shipment of equipment. Assists with projects and implementation of policies as needed. Qualifications Associates Degree in Computer Science/similar field or commiserate experience in a role similar to a Desktop Support Technician/Engineer. Required Skills Hands-on, collaborative working style with a service driven mindset required. Adaptable and willing to learn new technology and processes. Organization, time management, and problem-solving skills required. Ability with communicating clearly in both a written and verbal fashion. Ability operating, installing, and troubleshooting computer hardware and software required. Knowledge of a modern ticketing system (such as ServiceNow) required. Skill with supporting operating systems, including Windows, iOS, and Mac OS required. Preferred Skills Knowledge of Active Directory/Entra ID, Intune, and SCCM to image and troubleshoot preferred. Experience providing desktop support in an enterprise environment preferred. Experience working using remote access software like Bomgar preferred. Some white-glove experience is a plus. Experience working in an educational or instructional environment is a plus. Some familiarity with mobile device operation and Audio/Video technology is a plus. Pay range and compensation package - Pay Range: $25-$33/hr with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match This role is onsite 5 days/week in our Syracuse office Equal Opportunity Statement : We are committed to diversity and inclusivity in our hiring practices.

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist Hema at Title: Help Desk Specialist Duration: 6 Months Location: Santa Clara, CA Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. This position is NonExempt. Hours over 40 will be paid at Time and a Half. Job Description: Review problem tickets and respond to user within established standards; resolve open tickets in a timely and professional manner; follow established SOP, BOP's; manage crisis escalation and escalate calls to other support groups if tickets cannot be resolved; provide a positive customer service experience to the customer; participate in other projects as requested. Competencies: Strong customer service; strong interpersonal, organizational and communication skills; ability to work in a fast paced changing environment; understanding of Windows based applications; ability to diagnose application software and hardware problems; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; working knowledge of: Modems and data communications, checking PC network connections; identifying and correcting memory issues; resetting network and Internet passwords; using browser and network utilities; resetting Internet proxy configurations; install and setup applications; NT navigation and directory structure; Windows disk utilities to correct common errors; network error messages to determine causes. Qualifications: Associate's degree in Computer Science or a related discipline, and at least two, typically four years of experience in IT or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with clients and other Systems Division staff. The managers prefer someone with strong skills in documentation, PowerPoint, and ServiceNow ticket, form workflow. Role Context Projects: end-user computing, desktop operation, and documentation updates. Typical day: review/update documentation, project status updates, follow-ups. Interaction: peer technicians, site manager, IT manager, business unit, hiring manager. Success in 90 days: understand ServiceNow workflow, SOP guidelines, and device imaging process. First time interviewing for this role. Candidate Profile Top required skills: Documentation, Process guideline, MS Office Suite - Formatting Word/Excel Raw Data Organization, VLOOKUP, Power BI, ServiceNow, PowerPoint, and Windows OS. Top preferred skills: self-driven, project responsibilities, and teamwork. Education: GED or AS degree. No medical/pharma experience needed. Systems: Windows OS daily. Personality: willing to learn, dependable. Interview Process Phone screening, then an in-person interview. One phone interview one in-person. The manager has no upcoming time off affecting scheduling. About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. Documentation, ServiceNow, vlookup

Job Id: 798648 Field Support Client: IA-DOM-DOIT Duration: 03 Months Location: On-site, th Ave Ct SW, Cedar Rapids, IA 52404 Job Description: The Department of Management is seeking a highly skilled Field Service Support Technician. This role provides the daily, on site technical support necessary to sustain the business functions of the Department and ensure continuity of operations. THIS OPPORTUNITY IS ONGOING - CONTRACT WILL RENEW YEARLY ON 7/1 Note: Travel Requirements - Clean driving record over the past 7 years required. Mobility: Ability to travel to various sites within the CRSA region of Iowa. 100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel, should settle out at 25%-30%. Contractor will need to complete DAS application/Car Use Agreement and Fuel Pin - Contractor will use state fleet vehicle for travel. Essential Functions and Responsibilities Regional Technical Support and Coordination (35%) Provide timely, day-to-day technical support for site-specific IT systems and processes. Travel within the CRSA region to deliver on-site assistance and meet local operational requirements. No overnight travel required Collaborate with local and remote IT teams to align technological solutions with specific business functions. Act as a primary liaison for business units to support local resources containing IT components. Endpoint Management and Automation (25%) Manage and maintain local computer hardware, including peripherals and specialized site equipment. Ensure all systems remain secure and functional through routine firmware patching and security software management. Develop or modify automation and scripting to improve site-specific efficiency. Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell Application and Productivity Support (20%) Manage desktop productivity suites, ensuring they are accessible and properly patched. Maintain a functional understanding of site-specific applications, including installation and ongoing maintenance. Document site-specific configurations and share knowledge with the Service Management team. Network Infrastructure and Connectivity (10%) Install and configure physical networking equipment and media following DOM-DoIT standards. Cisco and Meraki Monitor site ICN circuits and external communication circuits to minimize downtime. Communicate planned maintenance and outage status to site executives and management. Administration and Compliance (10%) Track all support activities and vendor-related issues via the DOM-DoIT ITSM system. Produce step-by-step technical documentation and weekly status reports for projects and tasks. Participate in on-call rotations and team meetings as required. PRN - infrequent Mobility: Ability to travel to various sites within the CRSA region of Iowa. Contractor will need to enter into a car use agreement with DAS. Requirements Availability: Participation in an on-call rotation as necessary to support critical business functions. Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration. Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.). Network Admin: Proficiency in installing and config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation. Proficiency in ITSM systems, scripting for automation, and network hardware configuration.

Job Summary IT Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Desktop Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years' experience in Windows Desktop support. Provide first/second level contact and problem resolution for customer issues. b)Work with Third Party Vendors to remediate complex AV issues as needed. c)Provide timely communication on issue status and resolution. d)Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Desktop Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years' experience in Windows Desktop support. Provide first/second level contact and problem resolution for customer issues. b)Work with Third Party Vendors to remediate complex AV issues as needed. c)Provide timely communication on issue status and resolution. d)Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments. Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments. Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments . Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments. Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Tenish at Title: Desktop Support Executive Duration: 6 Months Location: Onsite at Tolleson, AZ Schedule: Monday - Friday, 8 AM - 5 PM Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Description: The Field Service Technician IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams. Key Responsibilities Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment Troubleshoot and resolve hardware, software, and network connectivity issues Perform Active Directory administration tasks Support Windows 11 and Microsoft 365 environments Provide limited support for corporate mobile devices Troubleshoot Cisco VPN and Citrix issues Provide remote support using tools such as LogMeIn Perform device imaging and deployment (USB/PXE) Maintain asset inventory and documentation Support printer and IP telephony systems Coordinate hardware ordering and deployment Manage and update tickets in ServiceNow Assist with IT projects and Smart Hands support Required Education: Associate's Degree or Equivalent Industry Certification (preferred). HS Diploma or GED (minimum required) with relevant experience. Required Qualifications: 1 year hardware support experience 1 year in person, customer facing IT support Strong troubleshooting and communication skills Preferred Experience: Manage incoming requests through the ticketing system among team Experience using ServiceNow to manage assigned tickets Preferred Certifications CompTIA ITF CompTIA A CompTIA Network CompTIA Server CompTIA Cloud CompTIA Mobility Physical Requirements Ability to lift and move equipment up to 40 pounds Performance Expectations Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will: Deliver excellent customer service Adhere to all service management principles, processes, and guidelines Interact professionally with customers, peers, managers, and SMEs Take ownership of follow-ups and communicate progress consistently Demonstrate strong communication, technical knowledge, organization, and multitasking skills Provide timely and effective resolution/fulfillment of requests Interview Process: One Round - Onsite Panel Interview About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. ServiceNow, Communication skills, hardware support, Troubleshoot Cisco VPN

Job Purpose The L2 IT Support Technician role is responsible for providing advanced technical support to National Grid field workers. This position ensures that all IT-related issues are resolved efficiently, enabling field personnel to perform their duties without interruption. The role requires a strong understanding of field applications (EX: Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems, Drivecams), excellent problem-solving skills, and the ability to communicate effectively with non-technical staff. Key Accountabilities Technical Support: Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers. Troubleshooting: Diagnose and resolve technical issues, escalating issues to other support teams when necessary. Documentation: Maintain accurate records of support requests and resolutions in the IT service management system (Currently Service Now). Training: Assist in training field workers on new technologies and IT systems to enhance their operational efficiency. Collaboration: Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations. Knowledge, Experience & Technical Know-How Education: Associate's degree in Information Technology or related field; Bachelor's degree preferred. Experience: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment. Technical Skills: Proficiency in troubleshooting Windows, IOS operating systems, and Enterprise software applications. Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Qualifications Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional (ACSP are a plus. Problem-Solving: Demonstrated ability to analyze problems and develop effective solutions. Customer Service: Strong customer service orientation with a focus on user satisfaction. Main Interfaces Field Workers IT Support Teams Operations Management Note: Will be required to install and configure connectivity/modem devices in service trucks, including connecting equipment to vehicle power (12V wiring) to support communication and emergency connectivity needs.

Job Purpose The L2 IT Support Technician role is responsible for providing advanced technical support to National Grid field workers. This position ensures that all IT-related issues are resolved efficiently, enabling field personnel to perform their duties without interruption. The role requires a strong understanding of field applications (EX: Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems, Drivecams), excellent problem-solving skills, and the ability to communicate effectively with non-technical staff. Key Accountabilities Technical Support: Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers. Troubleshooting: Diagnose and resolve technical issues, escalating issues to other support teams when necessary. Documentation: Maintain accurate records of support requests and resolutions in the IT service management system (Currently Service Now). Training: Assist in training field workers on new technologies and IT systems to enhance their operational efficiency. Collaboration: Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations. Knowledge, Experience & Technical Know-How Education: Associate's degree in Information Technology or related field; Bachelor's degree preferred. Experience: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment. Technical Skills: Proficiency in troubleshooting Windows, IOS operating systems, and Enterprise software applications. Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Qualifications Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional (ACSP are a plus. Problem-Solving: Demonstrated ability to analyze problems and develop effective solutions. Customer Service: Strong customer service orientation with a focus on user satisfaction. Main Interfaces Field Workers IT Support Teams Operations Management Note: Will be required to install and configure connectivity/modem devices in service trucks, including connecting equipment to vehicle power (12V wiring) to support communication and emergency connectivity needs.

Field Engineer 3 Tarrytown, NY 11 Months Summary: As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Responsibilities: Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products Supports Core, server products Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Field Engineer 3 WARWICK, RI 12 Months Mon Fri, 3-11pm Job Responsibilities: Computer hardware set up, basic hardware and software troubleshooting stills Provides support for software, hardware and networking support for desktops, laptops and servers. Provides maintenance and support on legacy products. Supports Core, server products. Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Job Description: 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Summary: Duration: 13 Weeks Work Mode: Onsite Shift: 8 Hr Days: 08:00 AM-04:30 PM Responsibilities: Provide quality phone support to hospital staff in a 24/7 environment for all company-supported applications. Handle documentation, tracking, and monitoring of support requests and incidents. Troubleshoot peripherals used in the company, as well as related telecommunications systems. Perform basic troubleshooting for Windows and Apple devices, mobile devices, network issues, and Microsoft applications. Requirements: High school diploma or equivalent. Typing speed of at least 20 words per minute. Preferred Skills: CompTIA A certification. MCP certification(s). Experience with Active Directory. Experience with Azure and MS Exchange.