47 jobs found

This position is fully onsite - working between Pontiac and Ypsilanti, MI locations The Sr. Desktop Support Tech is responsible for providing direct end-user support across the organization. This role involves advanced hardware and software troubleshooting and problem resolution, setting up devices, user account management, and implementing proactive IT service improvements to ensure optimal end-user productivity and minimal downtime. Key Responsibilities Technical Support & Troubleshooting Manages and maintains user accounts, group policies, and access permissions. Utilizes remote management tools to support users across multiple sites or in remote work environments. Performs system imaging, deployment, and recovery for Windows and iOS devices. System Administration Manages and maintains user accounts, group policies, and access permissions. Supports and administers enterprise applications such as Microsoft 365, CATO, Egnyte, and JamF. Ensures systems are compliant with security policies, applying patches and updates promptly. Accomplishes information systems and organization mission by completing related results as needed. Contributes to endpoint lifecycle management - procurement, deployment, upgrades, and decommissioning. Maintains inventories and audit licenses. Recommends, researches, and tests new platforms and hardware. Keeps the environment secure by applying cybersecurity best practices. Equipment procurement. Inventory management. Customer Service & Communication Provides exceptional customer service and clear communication to technical and non-technical users. Trains and assists with onboarding of new employees. Required Qualifications Associate or bachelor's degree in information technology, or related field (or equivalent experience). 10 years experience in desktop support or IT systems administration. Advanced knowledge of: Windows, iOS, and common business applications. Microsoft 365 administration and troubleshooting. Endpoint management. Network fundamentals. Key Competencies Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. High attention to detail and documentation discipline. Ability to work independently and manage multiple priorities. Customer-focused mindset. Ability to travel as needed.

About the Company - The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. About the Role - As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Desktop Support Technician. The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate customer service excellence approach, developing relationships focused on collaboration and will have direct communication with end users, TAG Executives, and peers. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments. Responsibilities Provides in-person and remote user assistance and ServiceNow ticket resolution for hardware, software, and networking needs. Diagnoses and troubleshoots basic problems with technical systems to maintain proper functionality and escalates unresolved issues as needed. Partner with various teams within IT and other departments to solve cross functional issues. Conducts diagnostic reviews and troubleshoots issues as requested by users. Provides training and assistance to users as needed. Provides good customer service to ensure functionality and to assist and guide users. Documents technical issues and their resolutions in the IT knowledge base. Interacts with vendors to resolve issues. Assists with activities, including onboarding, offboarding, inventory, and shipment of equipment. Assists with projects and implementation of policies as needed. Qualifications Associates Degree in Computer Science/similar field or commiserate experience in a role similar to a Desktop Support Technician/Engineer. Required Skills Hands-on, collaborative working style with a service driven mindset required. Adaptable and willing to learn new technology and processes. Organization, time management, and problem-solving skills required. Ability with communicating clearly in both a written and verbal fashion. Ability operating, installing, and troubleshooting computer hardware and software required. Knowledge of a modern ticketing system (such as ServiceNow) required. Skill with supporting operating systems, including Windows, iOS, and Mac OS required. Preferred Skills Knowledge of Active Directory/Entra ID, Intune, and SCCM to image and troubleshoot preferred. Experience providing desktop support in an enterprise environment preferred. Experience working using remote access software like Bomgar preferred. Some white-glove experience is a plus. Experience working in an educational or instructional environment is a plus. Some familiarity with mobile device operation and Audio/Video technology is a plus. Pay range and compensation package - Pay Range: $25-$33/hr with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match This role is onsite 5 days/week in our Syracuse office Equal Opportunity Statement : We are committed to diversity and inclusivity in our hiring practices.

Computer Hardware Installation Technician Fort Worth/DFW (76155) Onsite REQUIRED QUALIFICATIONS • 1-3 years' experience in computer hardware installation, IT field service, or equivalent training/education. • Valid driver's license and personal vehicle required (travel across DFW area; no rideshares). • Ability to lift up to 40lbs and perform frequent standing or walking during site visits. • Strong attention to detail and ability to follow technical procedures accurately. • Working knowledge of computer components, BIOS setup, peripherals, and hardware troubleshooting. PREFERRED SKILLS • Experience in field service or client-facing technical support roles. • Knowledge of imaging and deployment tools (SCCM, MDT, or similar). • Excellent customer service and communication abilities. COMPENSATION & SCHEDULE Pay: $17/hr Hours: Monday-Friday, 8AM-4:30PM (flexible for OT/Saturday as needed) Full Time, W2 Start Date: ASAP Job ID: 153535 ROLE IMPACT Supports a leading IT Service Provider by ensuring smooth hardware deployment and lifecycle management for end users across multiple client sites Plays a vital role in maintaining client uptime and user readiness through expert installation, configuration, and troubleshooting of computer equipment in field environments KEY DUTIES • Prepare, image, and configure new equipment (laptops, desktops) including software loading, domain setup, and shipment. • Perform on-site installations, upgrades, and replacements according to technical specifications and manufacturer standards. • Assist with IT support tasks such as password resets, printer setup, and basic help desk troubleshooting. • Handle hardware relocation and deployment projects-uninstalling, moving, and reinstalling devices as assigned. • Manage retired or surplus equipment: wiping drives, testing, reloading, and preparing for repurpose or disposal. EQUIPMENT & WORK ENVIRONMENT • Standard IT tools, imaging software, and diagnostic utilities. • Laptops, desktops, printers, monitors, and related peripherals. • Client environments ranging from offices to warehouse or light industrial settings. LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist Sri at . Title: Help Desk Specialist Duration: 6 Months Location: Santa Clara, CA Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. This position is NonExempt. Hours over 40 will be paid at Time and a Half. Job Description: Review problem tickets and respond to user within established standards; resolve open tickets in a timely and professional manner; following established SOP, BOP's; manage crisis escalation and escalate calls to other support groups if tickets cannot be resolved; provide a positive customer service experience to the customer; participate in other projects as requested. Competencies: Strong customer service; strong interpersonal, organizational and communication skills; ability to work in a fast paced changing environment; understanding of Windows based applications; ability to diagnose application software and hardware problems; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; working knowledge of: Modems and data communications, checking PC network connections; identifying and correcting memory issues; resetting network and Internet passwords; using browser and network utilities; resetting Internet proxy configurations; install and setup applications; NT navigation and directory structure; Windows disk utilities to correct common errors; network error messages to determine causes. Qualitifications: Associates degree in Computer Science or a related discipline, and at least two, typically four years experience in IT or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs. The managers prefer someone with strong skill in documentation, powerpoint and servicenow ticket, form workflow. Role Context Reason role is open: review of recently onboarded worker. Projects: end user computing, desktop operation, documentation updates. Typical day: review/update documentation, project status updates, follow-ups. Interaction: peer technicians, site manager, IT manager, business unit, hiring manager. Success in 90 days: understand ServiceNow workflow, SOP guidelines, device imaging process. First time interviewing for this role. Candidate Profile Top required skills: Documentation, Process guideline, MS Office Suite - Formatting Word/Excel Raw Data Organization, VLOOKUP, Power BI, ServiceNow, PowerPoint, and Windows OS. Top preferred skills: self-driven, project responsibilities, teamwork. Education: GED or AS degree. No medical/pharma experience needed. Systems: Windows OS daily. Personality: willing to learn, dependable. Interview Process Phone screening then in-person interview. One phone interview one in-person. Manager has no upcoming time off affecting scheduling. About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. Documentation, ServiceNow, vlookup

Job Id: 798648 Field Support Client: IA-DOM-DOIT Duration: 03 Months Location: On-site, th Ave Ct SW, Cedar Rapids, IA 52404 Job Description: The Department of Management is seeking a highly skilled Field Service Support Technician. This role provides the daily, on site technical support necessary to sustain the business functions of the Department and ensure continuity of operations. THIS OPPORTUNITY IS ONGOING - CONTRACT WILL RENEW YEARLY ON 7/1 Note: Travel Requirements - Clean driving record over the past 7 years required. Mobility: Ability to travel to various sites within the CRSA region of Iowa. 100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel, should settle out at 25%-30%. Contractor will need to complete DAS application/Car Use Agreement and Fuel Pin - Contractor will use state fleet vehicle for travel. Essential Functions and Responsibilities Regional Technical Support and Coordination (35%) Provide timely, day-to-day technical support for site-specific IT systems and processes. Travel within the CRSA region to deliver on-site assistance and meet local operational requirements. No overnight travel required Collaborate with local and remote IT teams to align technological solutions with specific business functions. Act as a primary liaison for business units to support local resources containing IT components. Endpoint Management and Automation (25%) Manage and maintain local computer hardware, including peripherals and specialized site equipment. Ensure all systems remain secure and functional through routine firmware patching and security software management. Develop or modify automation and scripting to improve site-specific efficiency. Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell Application and Productivity Support (20%) Manage desktop productivity suites, ensuring they are accessible and properly patched. Maintain a functional understanding of site-specific applications, including installation and ongoing maintenance. Document site-specific configurations and share knowledge with the Service Management team. Network Infrastructure and Connectivity (10%) Install and configure physical networking equipment and media following DOM-DoIT standards. Cisco and Meraki Monitor site ICN circuits and external communication circuits to minimize downtime. Communicate planned maintenance and outage status to site executives and management. Administration and Compliance (10%) Track all support activities and vendor-related issues via the DOM-DoIT ITSM system. Produce step-by-step technical documentation and weekly status reports for projects and tasks. Participate in on-call rotations and team meetings as required. PRN - infrequent Mobility: Ability to travel to various sites within the CRSA region of Iowa. Contractor will need to enter into a car use agreement with DAS. Requirements Availability: Participation in an on-call rotation as necessary to support critical business functions. Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration. Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.). Network Admin: Proficiency in installing and config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation. Proficiency in ITSM systems, scripting for automation, and network hardware configuration.

Job Summary IT Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Desktop Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years' experience in Windows Desktop support. Provide first/second level contact and problem resolution for customer issues. b)Work with Third Party Vendors to remediate complex AV issues as needed. c)Provide timely communication on issue status and resolution. d)Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Desktop Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years' experience in Windows Desktop support. Provide first/second level contact and problem resolution for customer issues. b)Work with Third Party Vendors to remediate complex AV issues as needed. c)Provide timely communication on issue status and resolution. d)Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments. Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments. Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments . Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments. Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Tenish at Title: Desktop Support Executive Duration: 6 Months Location: Onsite at Tolleson, AZ Schedule: Monday - Friday, 8 AM - 5 PM Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Description: The Field Service Technician IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams. Key Responsibilities Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment Troubleshoot and resolve hardware, software, and network connectivity issues Perform Active Directory administration tasks Support Windows 11 and Microsoft 365 environments Provide limited support for corporate mobile devices Troubleshoot Cisco VPN and Citrix issues Provide remote support using tools such as LogMeIn Perform device imaging and deployment (USB/PXE) Maintain asset inventory and documentation Support printer and IP telephony systems Coordinate hardware ordering and deployment Manage and update tickets in ServiceNow Assist with IT projects and Smart Hands support Required Education: Associate's Degree or Equivalent Industry Certification (preferred). HS Diploma or GED (minimum required) with relevant experience. Required Qualifications: 1 year hardware support experience 1 year in person, customer facing IT support Strong troubleshooting and communication skills Preferred Experience: Manage incoming requests through the ticketing system among team Experience using ServiceNow to manage assigned tickets Preferred Certifications CompTIA ITF CompTIA A CompTIA Network CompTIA Server CompTIA Cloud CompTIA Mobility Physical Requirements Ability to lift and move equipment up to 40 pounds Performance Expectations Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will: Deliver excellent customer service Adhere to all service management principles, processes, and guidelines Interact professionally with customers, peers, managers, and SMEs Take ownership of follow-ups and communicate progress consistently Demonstrate strong communication, technical knowledge, organization, and multitasking skills Provide timely and effective resolution/fulfillment of requests Interview Process: One Round - Onsite Panel Interview About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. ServiceNow, Communication skills, hardware support, Troubleshoot Cisco VPN

Job Purpose The L2 IT Support Technician role is responsible for providing advanced technical support to National Grid field workers. This position ensures that all IT-related issues are resolved efficiently, enabling field personnel to perform their duties without interruption. The role requires a strong understanding of field applications (EX: Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems, Drivecams), excellent problem-solving skills, and the ability to communicate effectively with non-technical staff. Key Accountabilities Technical Support: Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers. Troubleshooting: Diagnose and resolve technical issues, escalating issues to other support teams when necessary. Documentation: Maintain accurate records of support requests and resolutions in the IT service management system (Currently Service Now). Training: Assist in training field workers on new technologies and IT systems to enhance their operational efficiency. Collaboration: Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations. Knowledge, Experience & Technical Know-How Education: Associate's degree in Information Technology or related field; Bachelor's degree preferred. Experience: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment. Technical Skills: Proficiency in troubleshooting Windows, IOS operating systems, and Enterprise software applications. Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Qualifications Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional (ACSP are a plus. Problem-Solving: Demonstrated ability to analyze problems and develop effective solutions. Customer Service: Strong customer service orientation with a focus on user satisfaction. Main Interfaces Field Workers IT Support Teams Operations Management Note: Will be required to install and configure connectivity/modem devices in service trucks, including connecting equipment to vehicle power (12V wiring) to support communication and emergency connectivity needs.

Job Purpose The L2 IT Support Technician role is responsible for providing advanced technical support to National Grid field workers. This position ensures that all IT-related issues are resolved efficiently, enabling field personnel to perform their duties without interruption. The role requires a strong understanding of field applications (EX: Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems, Drivecams), excellent problem-solving skills, and the ability to communicate effectively with non-technical staff. Key Accountabilities Technical Support: Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers. Troubleshooting: Diagnose and resolve technical issues, escalating issues to other support teams when necessary. Documentation: Maintain accurate records of support requests and resolutions in the IT service management system (Currently Service Now). Training: Assist in training field workers on new technologies and IT systems to enhance their operational efficiency. Collaboration: Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations. Knowledge, Experience & Technical Know-How Education: Associate's degree in Information Technology or related field; Bachelor's degree preferred. Experience: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment. Technical Skills: Proficiency in troubleshooting Windows, IOS operating systems, and Enterprise software applications. Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Qualifications Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional (ACSP are a plus. Problem-Solving: Demonstrated ability to analyze problems and develop effective solutions. Customer Service: Strong customer service orientation with a focus on user satisfaction. Main Interfaces Field Workers IT Support Teams Operations Management Note: Will be required to install and configure connectivity/modem devices in service trucks, including connecting equipment to vehicle power (12V wiring) to support communication and emergency connectivity needs.

Field Engineer 3 Oklahoma City, OK 9 Months Job Description: Key Responsibilities: As a client Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area. Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards. You may also perform whole unit swaps, repair or replace PC peripherals. Must have reliable transportation as this role services the metro and surrounding areas. Close service tickets in real time in the client Call Management system using Company provide phone. Key Qualifications: clientMust have his/her OWN RELIABLE CAR and CAR INSURANCEclient 1+ Years of hands-on experience with laptop and desktop break-fix Computer-building background experience preferred General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications Ability to resolve basic / non-complex problems as directed Client and/or governmental clearance may be required Police or criminal background verification clearance may be required Screening Requirements: Must be able to complete required product training. client . Manager Notes: ALL GENERAL AND TECHNICAL QUESTIONS MUST BE ON ALL RESUMES ON THE BOTTOM OR IT WILL BE REJECTED DIRECTIONS: Recruiters/Suppliers MUST ask the candidate these questions below and write down EXACTLY what they answer. Do NOT make any corrections to their answers regardless if they are right or wrong. If any questions are left blank or you do not add the general/technical questions to the resume, the resume WILL be rejected! General Questions: MUST BE INCLUDED WITH RESUME SUBMISSION Full Legal Name (name that appears in drivers license) Are you eligible to work in the US? What is your zip code of residence? Do you have a working printer at home? Extensive driving is a requirement of this position. Are you willing and able to drive 2 to 3 hours to deliver services to one of your customers? This position requires a substantial amount of administrative work (via iPhone), such as real-time reporting of your time and location and documenting your activities in the ticketing system for each service call. Is this something you will have an issue with? Have you ever worked for client? If yes, please provide the dates and reason for leaving. If your car breaks down, what is your backup plan forgetting to work or traveling to a customer to provide services? (Uber, Lyft or public transportation are not acceptable as a backup plan.) Occasionally you may be required to work beyond the end of your planned shift (for example, to work past 5:30 pm). Are you willing to work late on short notice? (Overtime compensation will be provided as required by local, state, and federal law.) Do you have a reliable computer and a high-speed internet connection at home that you can use for work? The dress code for this position is business casual, which means wearing dress pants such as slacks or khakis, a collared shirt (tucked in), and dress shoes. No casual or athletic attire is permitted, which includes jeans, hats, caps, t-shirts, tennis shoes, construction-type boots, un-tucked shirts, hoodies, and thermal sweatshirts. Are you willing and able to comply with this dress code? Obtaining Dell computer certification is a requirement for this position. These certs will COST you NOTHING, and are done after the interview (if you are selected) on your own computer at home, open book. Evidence of certification must be submitted before a job offer is extended. You will be given roughly 3 business days from the date you are selected as a final candidate to complete the Dell certifications. Please note that because certification is a requirement for the position, no reimbursement is provided for certifications or certification classes. Do you agree to complete the dell certifications before you start working? Job Profile Summary: Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Key Responsibilities: Provides the full range of Field Engineering support for an assigned base of large / complex clients. Takes complete ownership of onsite service activity. Performs advanced-level maintenance on all products, including low-complexity installation activities. Provides technical feedback on equipment, systems and processes to improve overall service delivery. Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. Identifies and resolves systemic issues within the team. Proactively supports the needs of other team members, providing technical assistance and expertise. Contributes to improved client services metrics reporting and documentation. Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations. Key Qualifications: High School Diploma or GED required May require technical certification or Associate Degree Generally, 2-4 years experience in area of responsibility.

Field Engineer 3 Tarrytown, NY 11 Months Summary: As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Responsibilities: Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products Supports Core, server products Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Field Engineer 3 WARWICK, RI 12 Months Mon Fri, 3-11pm Job Responsibilities: Computer hardware set up, basic hardware and software troubleshooting stills Provides support for software, hardware and networking support for desktops, laptops and servers. Provides maintenance and support on legacy products. Supports Core, server products. Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Job Description: 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Summary: Duration: 13 Weeks Work Mode: Onsite Shift: 8 Hr Days: 08:00 AM-04:30 PM Responsibilities: Provide quality phone support to hospital staff in a 24/7 environment for all company-supported applications. Handle documentation, tracking, and monitoring of support requests and incidents. Troubleshoot peripherals used in the company, as well as related telecommunications systems. Perform basic troubleshooting for Windows and Apple devices, mobile devices, network issues, and Microsoft applications. Requirements: High school diploma or equivalent. Typing speed of at least 20 words per minute. Preferred Skills: CompTIA A certification. MCP certification(s). Experience with Active Directory. Experience with Azure and MS Exchange.

Job Summary: The Technology Support Associate/Analyst is responsible for first level interaction with our business customers. Responsible for troubleshooting and resolving issues found within end user hardware and software computing environments in a timely and courteous manner. Responsible for owning the customer experience from beginning to end, including responding to the end user from multiple channels, documenting issue resolution, and following escalation procedures. Primary Responsibilities: Performs troubleshooting and problem resolution support Responsible for providing professional, courteous, and consistent customer service to business customers. Responsible for installing, maintaining, and troubleshooting end user hardware, personal computer operating systems, mobile devices, and application software. Responsible for installing, maintaining, and troubleshooting document solutions, such as copiers, fax machines, and printers. Responsible for supporting iPad devices for field agents. Responsible for after-hours support, following the on-call rotation policy. Support customers via multiple channels - Phone, Walk-up (Tech bar), chat, email, & portal submitted incidents & requests. Escalate customer inquiries to Tier 2, Team Lead, Manager and/or Sr. Contribute to the creation and updating of user manuals and guidelines. Other Responsibilities: Assist in maintaining hardware and software inventory. Documents and communicates standard policies and procedures as defined by management. Meet or exceed defined Service Level Agreements. Provides technical coaching to customers. Possible light travel to support remote offices. Other duties and responsibilities as assigned. Required Skills: Ability to learn and obtain new knowledge on technical processes and procedures. Ability to use available resources to research an issue to provide a resolution. Good organizational skills with the ability to multitask. Good customer service skills. Ability to work within a cohesive team environment. Ability to adapt well to a fast-moving environment. Minimum Education and Experience: Some College or Technical School preferred or equivalent related experience. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role. Hands-on experience with Windows/Linux/Mac OS environments. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and troubleshoot basic technical issues. Familiarity with remote desktop applications and help desk software. Excellent problem-solving and communication skills. Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.