Product Testing Analyst

Title: Product Testing Analyst

Location: Nashville, TN (Hybrid - 2-3 days onsite)

Duration: 12-month contract (possible extension)

Travel: None

Pay: $29-$34

Overview

Our team is currently looking for a Product Testing Analyst to support our clients current EHR platform. This role partners closely with product teams, operations, and technical teams to support testing, implementation, and ongoing support of EHR applications.

This position is ideal for someone with either a clinical background interested in learning technology OR a technical professional interested in learning clinical workflows.

The analyst will help ensure systems are properly configured, tested, monitored, and supported while minimizing customer impact and improving the user experience.

Key Responsibilities

• Develop and execute complex test plans for EHR products.
• Support EHR implementation, upgrades, and ongoing operations.
• Troubleshoot and resolve production and customer issues within SLAs.
• Work with product teams, vendors, and service operations to resolve system issues.
• Analyze incident trends and help implement automation or permanent fixes.
• Participate in change validation testing, patch validation, and system updates.
• Document business and technical requirements.
• Maintain system integrations and data flow documentation.
• Create training materials and knowledge base documentation.
• Ensure proper monitoring, alerting, and system performance.
• Coordinate downtime, upgrades, and change management activities.
• Provide after-hours/on-call support when needed.

Qualifications

• Bachelor's degree required
• 5+ year's experience in product support, testing, or healthcare IT
• Experience with software testing and IT service management processes
• Ability to collaborate across technical, operational, and clinical teams

How to Apply:

Straightforward, easy one-click apply.

EEO Statement:

Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color,

creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and

related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and

veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic

information, or any other characteristic protected by applicable federal, state, or local laws and Ordinances.

Benefits & Perks:

Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental

coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully

vested after you become eligible, paid time off, sick time, and paid company

holidays.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors

considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge,

skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other

law.