Job Summary
This job is a combination of Service, Installation and Production of our technologically advanced machine vision lumber grading systems.
Job Responsibilities Include (not limited to):
- Mechanical, electrical and network installation of systems
- Customer support both onsite and remotely (24-hour support service)
- Setup and install software on computers
- Travel domestically and internationally on the order of 25-50%.
- Troubleshoot and repair mechanical components, electrical components, computer hardware and computer software as needed.
- Perform scheduled maintenance visits, both remotely and onsite (must be able to lift 25-50 pounds).
- Assist in scanner installation as needed.
- Work with our customers to maintain systems and realize maximum benefit from our systems.
- When not at mills or traveling you will be part of clients 24/7 phone support program and be on-call on a rotating schedule via telephone and high-speed internet during weeknights and weekends.
- Assist in the manufacturing department as needed.
- Build and setup computers in preparation of system testing and shipment.
- Calibrate and test new systems as needed.
- Perform other duties as required.
Basic Requirements:
- Excellent people skills with a can-do attitude
- Ability to travel up to 50%
- MS Windows and basic networking skills
- Mechanical aptitude
- Ability to multitask
Preferred Additional Skills:
- Experience in sawmill or planer mill environment
- Experience in basic electrical wiring or reading prints
- Ability to install computer programs and navigate windows environment
- Network setup
- Maintenance experience