Job Summary
This job is a combination of support services for customers, engineering staff, and sales staff of our GradeScan systems with Perceptive Sight AI technologically.
Job Responsibilities Include (not limited to):
- Phone and onsite customer support
- Software engineer support
- Regression testing of new software
- Customer training
- System startup
- Troubleshooting system issues
- Upgrading and installation of software to systems remotely
- R&D testing for software engineers
- Travel both domestically and internationally up to 33% of the time
- Work with the entire client team and interact successfully with all staff to ensure the best results possible for the customer
Basic Requirements:
- Excellent people skills with a can-do attitude
- Ability to travel domestically and internationally up to 33%
- MS Windows
- Access to high speed internet
- Excellent troubleshooting skills
- Self-motivated
- Ability to multitask
Preferred Additional Skills:
- Experience in customer service
- Experience in sawmill or planer mill environment
- Knowledge of lumber grading
- Knowledge of Lumber mill optimization
- Ability to install computer programs and navigate windows environment