Senior Quality Assurance Analyst

CIVIC CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

ABOUT THE POSITION

The Senior Quality Assurance Analyst plays a critical role in ensuring the reliability, accuracy, and performance of systems across the entire organization. This role supports enterprise-wide testing efforts, including core systems, digital applications, integrations, middleware, and member-facing platforms. The Senior QA Analyst contributes to automation initiatives, executes both manual and automated testing, and serves as a mentor and technical resource for QA Analysts. This position partners with the Applications & Integrations team, IT, Digital Operations, and other functional business units to ensure that system changes, new functionality, enhancements, and integrations meet quality standards and support operational excellence. This role is ideal for someone who thrives in a collaborative environment, enjoys solving complex testing challenges, and is passionate about elevating QA practices to strengthen system stability across the enterprise.

NORMAL DAY-TO-DAY WORK

1. Design, maintain, and execute enterprise-wide test plans for system upgrades, integrations, enhancements, and new implementations.
2. Oversee the development and enhancement of automated test frameworks to improve regression coverage and reduce manual testing cycles.
3. Work closely with the Applications & Integrations team to test API connections, data flows, middleware, and cross-system integrations.
4. Partner with business units to understand requirements, constraints, workflows, and potential risks or edge cases.
5. Lead manual and exploratory testing for high-priority or complex projects across core, digital, and operational systems. Conduct root-cause analysis for defects and collaborate with internal teams and vendors to drive resolution.
6. Identify and analyze issues, bugs, defects, and other problems, particularly when problems occur in multiple applications, releases, or updates; recommend solutions to these issues where applicable.
7. Mentor QA Analysts by reviewing test cases, demonstrating best practices, and support skill development in both manual and automated testing.
8. Lead team members in determining day-to-day tasks. Communicate daily updates and coordinate directly with Project Managers and Business Support Analysts on any issues that need immediate action.
9. Communicate quality standards and parameters to QA team, application development team, and other appropriate staff as needed.
10. Play a key role in Agile ceremonies and cross-functional planning sessions to provide QA guidance, risk input, and effort estimates.
11. Review and respond as appropriate to end-user feedback and use the information to improve the overall testing experience to improve product quality and create a cross-functional support team driving change.
12. Contribute to the continuous improvement of QA processes, standards, and tools across the enterprise. Oversee documentation and reporting of testing results, defects, and quality assurance plans.
13. Maintain comprehensive test case repositories in TestRail and ensure documentation accuracy across all QA artifacts.
14. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. 4 - 6 years of Quality Assurance experience supporting enterprise-level systems.
2. Hands-on experience designing and maintaining automated test suites using tools such as Selenium, Playwright, Cypress, or similar.
3. Strong understanding of QA methodologies, SDLC, testing types, and defect life cycle management.
4. Experience testing REST APIs, integrations, and data flows using tools such as Postman or Swagger.
5. Ability to create detailed test plans, test cases, and supporting documentation.
6. Ability to design test cases that include positive paths, negative paths, edge cases, and alternate flows to ensure complete coverage.
7. Experience mentoring QA team members.
8. Strong problem-solving skills and the ability to analyze complex system interactions.
9. Experience in web-based application testing, including cross-browser and mobile device compatibility.
10. Experience working in an Agile environment.
11. Excellent interpersonal, analytical, and communication skills.
12. Ability to explain technical concepts to both technical and non-technical audiences.
13. Ability to function in a business office environment and utilize standard office equipment.
14. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
15. Travel required on occasion.

Here are a few qualities we'd LIKE for you to have to make you more suited for this position.

1. Experience with credit union or financial services systems such as Fiserv DNA, Alkami, Ensenta, Zelle, Instant Open, card platforms, lending systems, fraud tools, or operational applications.
2. Experience partnering with an Applications & Integrations team on APIs, middleware, data mapping, and cross-system connectivity.
3. Experience supporting large-scale system conversions, upgrades, or enterprise implementations.
4. Familiarity with CI/CD pipelines and DevOps practices (Azure DevOps or equivalent).
5. Professional certifications such as ISTQB or Scrum.
6. Experience utilizing QA methodologies such as shift-left testing, exploratory testing, or test-driven development (TDD).
7. Knowledge of regulatory, risk, or compliance considerations relevant to financial institutions.
8. Experience supporting automation execution within CI/CD pipelines and identifying opportunities to improve testing efficiency.
9. A passion for improving processes, strengthening documentation, and elevating QA maturity across the enterprise.
10. Ability to operate with autonomy, curiosity, and a quality-first mindset.
11. Bachelor's degree in Business, Information Technology, or related field.
12. Experience working in the financial industry or at a financial institution.
13. Familiarity with tools such as Tableau, Power BI, or Salesforce analytics.

CONTACT US

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609

PIde-7573