Job Description
Job Role: Organizational Change Management (OCM) Analyst
Location: Austin, TX (Onsite candidates must be local)
Responsibilities
(Including but not limited to)
Plan, schedule, and execute project-level organizational change management strategies to support IT system implementations and enterprise initiatives.
Conduct stakeholder analysis, change impact assessments, and change readiness evaluations to ensure successful adoption of new systems and processes.
Develop and deliver communication, training, and engagement plans aligned with project timelines and business goals.
Collaborate closely with project managers, application development teams, QA, risk managers, and technical partners to align change activities with project execution.
Create and deliver user-facing training materials, executive updates, and status communications for end users, leadership, and cross-functional teams.
Coach project teams on change management best practices to improve coordination, communication, and adoption outcomes.
Measure and track adoption metrics, readiness indicators, and change effectiveness, providing regular reporting to leadership.
Support go-live activities and post-implementation sustainment to ensure long-term adoption and business readiness.
Build strong working relationships across the agency to promote transparency, trust, and engagement throughout the change lifecycle.
Required Qualifications
5+ years of experience applying OCM frameworks such as PROSCI, including stakeholder analysis, change impact analysis, and communications planning.
5+ years of experience developing and executing change management plans and deliverables, with adoption success measured through defined metrics and reporting.
3+ years of experience supporting large-scale IT initiatives with agency-wide or enterprise impact.
Proven ability to create high-quality written communications, reports, and executive summaries for leadership audiences.
Experience developing training and communication content for non-technical users.
Strong ability to work with and communicate across all organizational levels, from technical teams to executive leadership.
Excellent interpersonal, facilitation, and collaboration skills with a strong sense of accountability.
Preferred Qualifications
Experience working with a Texas State Agency.
Bachelors degree in Information Technology, Business Administration, Communications, Organizational Change Management, or a related field.
Background in marketing or corporate communications.
Experience supporting IT operations, application implementations, or system rollouts in a public-sector environment.