Job Description
A growth-focused technology company operating at the intersection of AI and enterprise solutions is looking for a Tier 1 IT Support professional who will also support general office operations. This role will function as the U.S.-based extension of the IT Department, working under the direction of the IT Manager located in Argentina.
The primary responsibility is hands-on technical support. This individual will serve as the on-the-ground resource for hardware setup, asset management, and Tier 1 support tickets across U.S. personnel. When IT workload permits, the role will also provide general office administrative support for the Denver location.
Key Responsibilities
Tier 1 IT Support (Primary Responsibility)
Provide Tier 1 technical support for U.S.-based employees
Set up, configure, and deploy laptops, desktops, and peripherals
Procure IT equipment under direction of IT leadership
Image and prepare new hire machines
Track, document, and manage U.S. IT assets
Recover and redeploy IT equipment from terminating employees
Manage and resolve assigned support tickets
Coordinate with the IT Manager in Argentina for escalations and system updates
Maintain inventory records and hardware lifecycle documentation
Provide on-site troubleshooting support in the Denver office as needed
Office Management (Secondary Responsibility)
Support general administrative needs of the Denver office
Coordinate with building management and vendors when required
Assist with office supply management
Support onboarding logistics for U.S.-based hires
Maintain an organized and functional office environment
Qualifications
2 5+ years of experience in IT support or help desk roles
Experience with hardware setup, imaging, and troubleshooting
Familiarity with asset management and ticketing systems
Strong organizational and documentation skills
Ability to work independently while reporting to remote IT leadership
Professional communication skills
Physically able to lift and move computer equipment as needed
Denver-based and able to work onsite regularly
Reporting Structure
This role reports directly to the IT Manager (Argentina-based) for technical responsibilities and coordinates locally for Denver office-related needs.
Work Structure
This is an on-site role based in Denver, Colorado. Work schedule may be structured as full-time or part-time depending on operational needs.