IT Support Generalist

About Bering Straits Native Corporation Bering Straits Native Corporation (BSNC) was formed as a result of the Alaska Native Claims Settlement Act (ANCSA) in 1972. BSNC became the regional Alaska Native Corporation (ANC) for the Bering Strait region, which encompasses the majority of the Seward Peninsula and the coastal lands of eastern Norton Sound. This is one of the most culturally diverse regions in the state. Three distinct Native languages are spoken: St. Lawrence Island Yupik, Central Yup'ik, and Inupiaq. About this position: IT Support Generalist in Anchorage, AK The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Applicants will be notified via email or phone within ten business days regarding application status. Essential Duties & Responsibilities • Provide Help Desk support and resolve problems to the end user's satisfaction. • Monitor and respond quickly and effectively to requests received through the IT Help Desk. • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. • Modify configurations, utilities, software default settings, etc. for the local workstation. • Utilize and maintain the Help Desk tracking software. • Document internal procedures. • Assist with onboarding of new users. • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment. • Install, test, and configure new workstations, peripheral equipment, and software. • Maintain inventory of all equipment, software, and software licenses. • Report issues to the Service Desk for escalation. • Manage PC setup and deployment for new employees using standard hardware, images, and software. • Assign users and computers to proper groups in Active Directory. • Perform timely workstation hardware and software upgrades as needed. Required (Minimum Necessary) Qualifications • Education Requirements: High School Diploma of GED equivalent • Level of Experience Requirements: 0-1 years IT experience Knowledge, Skills, Abilities, and Other Characteristics • Demonstrable knowledge of basic of applications and problem-solving skills. • Experience with ticketing systems (preferred). • Personal Credibility and Professional Integrity. • Positive attitude, towards people and problem. • Ability to self-start, work independently and achieve high standards to meet multiple deadlines. • Proficient communicator, including writing, speaking, editing, proofreading and computer skills. • Above-par working capacity, to work in small and large projects with great attention to detail. • Work effectively with staff in a team-oriented environment with a positive, can-do attitude. • Adept in developing and maintaining strong relationships with management, staff, vendors, and clients. • Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy. • Excellent problem-solving skills, in both mundane and highly sensitive, albeit complex situations. • Prepare, read, comprehend, and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence in all languages required by the job. • Speak to individuals or groups of people with poise, voice control, confidence, and professional integrity. • Respond adequately to inquiries or complaints. • Write using standard convention in all languages required by the job. • Apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions. • Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form. • Communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required (telephone, et.al.). • Use/interpret job related terminology, mathematical formulas, and functions effectively and efficiently. • Deal with people beyond giving and receiving instructions maintaining effective working relationships. • Perform under stress, deal with persons acting under stress and adapt when confronted with emergency situations. • Be sensitive to cultural differences among individuals and groups of persons. • Operate/use a variety of job specific office machines and other office equipment. • Manage multiple high priority initiatives in a fast paced, highly technical environment. • Successfully perform the planning, directing, reporting and administrative responsibilities of this position. • Knowledge of organizational procedures and workflows - understanding how work moves through a company. • Basic knowledge of relevant technologies or tools - e.g., Microsoft 365, communication platforms, or industry standard software. • Knowledge of customer service practices - principles of providing quality service and managing inquiries professionally. • Knowledge of data privacy and confidentiality principles - awareness of proper handling of sensitive information. • Communication skills (written and verbal) - ability to convey information clearly and professionally. • Time management and prioritization - balancing multiple tasks and meeting deadlines. • Problem solving and critical thinking - analyzing issues and selecting appropriate solutions. • Interpersonal and teamwork skills - building rapport and collaborating effectively with others. • Attention to detail - producing accurate, error free work. Preferred • N/A Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required. Supervisory Responsibilities • This position will not have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements • This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law. .