Job Description
hackajob is collaborating with American Express to connect them with exceptional tech professionals for this role.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on .
How will you make an impact in this role?
The Technology Business Enablement team powers American Express by driving predictability, transparency, and efficiency to transform how the company plans, invests and operates to drive trust, competitive differentiation and speed. As we continue to mature and evolve our ways of working and approach to planning and portfolio management for Enterprise Technology Services, we are committed to enabling an integrated planning process that encompasses the Total Cost of Ownership for programs within ETS. A major aspect of our transformation is integrating and standardizing Tech Operations (Infrastructure, Information Security, Digital Workplace) and Product & Design demand planning with our Tech Investment process and financial routines. The result will provide a solid foundation for decision-making at all levels around cost, quality and speed as well as to elevate transparency and drive business and customer outcomes.
We are seeking a strong, data-driven Director of Portfolio Management who knows that delivering on an integrated Tech planning ecosystem takes data integrity, planning and agility. This director will partner across Tech Finance, Portfolio leads, Tech dev and ops leaders, reporting teams, and change management/communications teams to ensure we deliver a metric-driven sizing methodology for Tech Operations, workload-specific forecasting and an integrated financial model that drives accountability for delivering business solutions that are reflective of the Total Cost of Ownership across investment, operations, and product. This director will help pioneer and scale the brand-new Tech Operations impact cost estimation and process integration into the current Technology Investment process to deliver a Unified Ops and Investment Planning process that includes total cost of ownership for critical programs. They will envision and execute the data structures, portfolio routines, and tooling enhancements required to create an end-to-end ecosystem that captures all supply and demand impacts for Technology.
In order to deliver on short- and long-term goals for a unified Tech Ops and Investment process, this individual will lead change management and communications, data analysis, process governance, and process transformation. S/he will require a unique blend of strong leadership and data analytics skills to mature and expand the Tech Ops sizing process and tracking across the enterprise. S/he will bring passion for data-driven decisions, enterprise solutions, and stakeholder engagement to the role.
The ideal candidate for this role will be a strategic thinker and skillful communicator who enjoys a fast-paced environment, puts the customer experience first, operates cross-functionally (both with business and technology partners), has a strong aptitude for process innovation, and influences key stakeholders into action - all while maintaining a positive attitude in the face of challenges and whitespace.
Key responsibilities include:
Lead the design and transformation of Technology business management processes and change management communications for key cross-functional programs
Develop the process, data requirements, and training for integrating Tech Ops into Tech Investment Planning and agile ways of working in partnership with Technology Business Management team
Create and deliver executive-level communications regarding ongoing priorities, status, and key decisions requiring alignment
Work with data owners and product managers within the Technology Business Enablement and Infrastructure data domains to define user journeys and system rationalization for the enterprise Technology reporting and scorecard ecosystem
Define portfolio strategy and implement process improvements that support iterative and annual planning while continuously evolving and adapting towards greater industry best practices, team goals and vision.
Own key user journeys to define, prioritize, and deliver roadmap, product, and process requirements through technical acumen, customer-first perspective, and strong relationships across engineering and portfolio/commercial management teams
Identify and plan strategic engagement and operating model changes required to mature Tech Ops and Investment planning
Drive risk mitigation, cross-functional collaboration, decision-making, standardization, and consensus across Tech Ops (Infrastructure, Information Security, and Digital Workplace) and Tech Business Management teams
Act as a point of contact for Tech Ops functions in process adoption and alignment discussions with Technology, Product and Portfolio leads
Lead communications and cross-functional program management to deliver on and track shared goals and KPIs
Partner with Engineering teams to guide them on sizing and refining their infrastructure and operations requirements
Develop key integrations with hybrid FinOps, governance processes, Transformation Optimization, and Tech Strategy workstreams
Establish ongoing metrics and KPIs to clearly define success and failure points and to guide roadmap execution and prioritization based on business priorities
Drive an improvement in business outcomes and key results by facilitating prioritization and accelerating delivery across the portfolio
Create an environment of continuous improvement by steering and delivering reflective conversation and regular retrospectives, project standups, workshops, communications, and shared processes to ensure transparency of development process and project performance
Draft impactful and comprehensive communications, presentations, and talking points for key business reviews, executive presentations, and discussions; escalate and facilitate resolution of risks, issues, and changes tied to product development
Act as point of contact for internal inquiries and key partnerships across Technology and business teams
Minimum Requirements:
Minimum of 9+ years of experience technology project management, portfolio management, strategy & transformation, or a related field within a technology, data analytics, or financial services environment
Experience connecting concepts and financials across diverse Technology functions
Proven track record for managing large, complex processes or programs with multiple partners across technical and non-technical functions
Proven ability to lead and motivate high performing teams, juggle multiple workstreams in a rapidly changing environment, and create a culture of belonging, collaboration, excellence, and fun
Self-starter who is able to provide strategic thought leadership and prioritization with limited guidance and in a complex environment
Ability to create clarity and execute plans in ambiguity, and to inspire change without direct authority
Proven leadership skills in high-visibility, high-pressure, strategic transformation programs
Strong analytical skills, capable of interpreting data insights to inform product decisions and optimize algorithms for personalized recommendations
Outstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross-team communication
Capable of leading technology and culture change with excellent strategic and technical thought leadership, and strong program management skills
Outstanding oral and written communication skills with strong personal presence; active listening skills, summarization skills, and lateral thinking to uncover and react to emerging opportunities
Proven track record of launching new processes and the change management required to bring others along
History of high performance with demonstrated adaptability to excel in a fast-paced team, adjust to shifting priorities, and manage others through change
Experience working with technology infrastructure, information security, or digital workplace teams a plus
Experience with design and coding across one or more platforms and languages a plus
Bachelor's degree in computer science, data engineering, data analytics, or other technical discipline, or equivalent work experience a plus
Salary Range: $123,000.00 to $215,250 . click apply for full job details