Job Description
This Jobot Job is hosted by: Amanda Preston
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Salary: $140,000 - $160,000 per year
A bit about us:
We are a large, established enterprise organization operating at scale across multiple business domains. Technology plays a critical role in how we enable our workforce, streamline operations, and support innovation. Our teams focus on building reliable, secure, and forward-looking platforms that improve how work gets done across the organization.
We are investing heavily in AI-enabled services, automation, and modern integration patterns to create smarter, more connected systems that empower employees and drive measurable efficiency.
Why join us?
Why Join Us
Own and shape the future of enterprise AI and automation at scale
Work in a highly visible role with direct impact on how thousands of employees interact with technology
Balance strategic ownership with hands-on technical work
Collaborate with strong engineering, security, data, and business teams
Join an organization committed to long-term investment in AI, automation, and modern enterprise platforms
Competitive compensation and comprehensive benefits package
Job Details
Role Overview
We are seeking a hands-on, technically strong AI Integration & Automation leader to drive the implementation, expansion, and optimization of an enterprise AI chatbot and its integrations across core business systems. This role sits at the intersection of AI, automation, and systems integration and is responsible for turning AI strategy into measurable business outcomes.
This is a highly visible role that blends technical execution, product ownership, and cross-functional leadership. The ideal candidate is comfortable both building integrations directly and guiding stakeholders on how AI-enabled automation can transform day-to-day operations.
Key Responsibilities
Lead AI integration and automation initiatives from concept through production, ensuring alignment with business goals, timelines, and return on investment
Design, build, and maintain API-based integrations between an enterprise AI chatbot and internal systems such as ITSM, document management, HR, Finance, CRM, and other operational platforms
Configure, enhance, and optimize existing chatbot workflows, connectors, and automation logic to improve efficiency, accuracy, and user experience
Work hands-on with APIs, SDKs, middleware, and orchestration tools to connect applications and automate repetitive or manual processes
Partner closely with business stakeholders to identify, evaluate, and prioritize processes suitable for AI-enabled automation
Develop reusable integration frameworks, templates, and patterns to enable scalable enterprise adoption
Collaborate with data, security, and IT teams to ensure integrations meet enterprise standards for compliance, privacy, reliability, and performance
Monitor usage, performance, and business impact of deployed integrations and continuously iterate to improve outcomes
Serve as product owner for the enterprise AI chatbot, managing roadmap, integrations, adoption strategy, and ongoing enhancements
Act as an internal advocate for AI-enabled services, educating teams on how automation and integrations can improve efficiency and decision-making
Requirements
Bachelor's degree in Computer Science, Information Systems, Business, or a related field
Master's degree (MBA or MS in AI, Data Analytics, or a related discipline) preferred
ITIL v3 or later certification preferred
Certifications in automation, cloud, or AI platforms (e.g., Microsoft Power Platform, Azure AI, UiPath, AWS AI/ML) are a plus
Experience
5-7+ years of experience in IT service delivery, automation, systems integration, or digital transformation
Proven hands-on experience designing and deploying API-based integrations between enterprise systems and AI or automation platforms
Experience integrating chatbots or virtual agents with backend systems via APIs, middleware, or workflow tools
Working knowledge of platforms such as Microsoft Power Automate, Logic Apps, ServiceNow, or equivalent orchestration tools
Familiarity with LLM-enabled enterprise tools (e.g., Copilot, Moveworks, Azure OpenAI) and how they operate within enterprise environments
Strong understanding of authentication, authorization, and data exchange standards (OAuth, REST, JSON, Graph APIs, webhooks)
Experience managing cross-functional technical initiatives with clear, measurable business outcomes
Prior people leadership or team mentorship experience is a plus
Proficiency in at least one scripting or integration language (PowerShell, Python, or JavaScript)
Solid understanding of enterprise systems integration across HR, ITSM, Finance, and CRM domains
Core Competencies
Hands-on builder mindset with comfort developing, testing, and troubleshooting integrations directly
Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions
Clear and effective communicator able to bridge technical and non-technical stakeholders
Strategic thinker who aligns AI and automation efforts with broader technology and business objectives
Continuous learner who stays current with evolving AI, automation, and integration technologies
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
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