Posting Number: S14510P
Working Title: IT PROFESSIONAL ASSOC
Department: Franklin-Deans OIT
About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department: Franklin College of Arts and Sciences is the heart of the University of Georgia's learning environment, advancing new knowledge, research, scholarship and creative output by faculty, students, and staff in more than 80-degree programs across 40+ units.
College/Unit/Department website:
Posting Type: External
Retirement Plan: TRS
Employment Type: Employee
Benefits Eligibility: Benefits Eligible
Full/Part time: Full Time
Additional Schedule Information: M-F 8am-5pm
Advertised Salary: Commensurate with experience
Posting Date: 12/16/2025
Open until filled: Yes
Proposed Starting Date: 02/01/2026
Location of Vacancy: Athens Area
EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ).
USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at .
Classification Title: IT Support Technician II
FLSA: Non-Exempt
FTE: 1.00
Minimum Qualifications: High school diploma or equivalent and 2 years of related experience
Position Summary: This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units.
The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships.
Knowledge, Skills, Abilities and/or Competencies: Technical
- Basic problem-solving and troubleshooting skills
- Experience with standard desktop and laptop computers, peripherals, and operating systems
- Basic knowledge of TCP/IP wired and wireless networking
- Familiarity with common productivity and security applications
- Contributions and assistance with designing new and reviewing current technical processes
Dependability and Integrity
- Meet agreed upon objectives and tasks for supported services
- Complete routine requests in a timely manner
- Create a seamless experience for clients
- Perform at a consistently high standard
- Participate in an annual performance development process
- Use data and critical thinking to make well-judged decisions that enhance processes
- Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM
- Working with team members to address gaps in coverage with supervisor input
Productivity
- Set and meet realistic goals
- Effectively manage time and stay on-task
- Document interactions with clients/colleagues and routine tasks in a ticketing system
- Maintain productivity by collaborating with team members as appropriate
- Proficiency in finding and applying knowledge and demonstrates learning agility to adapt to new information and situations
- Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals
- With supervisor input, work with the team to help identify ways to improve processes and productivity.
Relationships and Serving Others
- Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers
- Promote positive morale and serve as a positive representative of Franklin OIT
- Attend department and college activities
- Serve as an example for colleagues
- Demonstrate professionalism and clarity in written and verbal communications
- Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes
- Interact and build relationships with departmental leadership under the tutoring of your supervisor
Teamwork
- Demonstrate personal accountability and avoid blaming others
- Participate in the usage and implementation of college wide tools and standards
- Contribute to the development and support of services which have a college wide scope
- Be available and proactive in assisting co-workers and clients during the work day
- Participate in a college-wide call center; provide assistance over the phone to clients across the college
- Be receptive to training, coaching, and development from team members
- Complete assigned tasks for workflows and processes within assigned team and/or services
- Commitment to cooperation and teamwork, working collaboratively with colleagues to achieve common goals
- Maintain a service orientation by prioritizing the needs of others and delivering exceptional support
- With supervisor oversight, evaluate and propose new ideas to improve teamwork and overall cohesive work efforts
Strategic Planning
- Demonstrate initiative in planning and organizing work within scope
- Participate in decision making and problem solving at the assistant level
- Demonstrate alignment with Franklin OIT policies, and priorities
- Provide feedback on standards and consult best practices
- Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision
- Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic
- Plan and promote ideas for operational improvements that meet the target strategy of the organization and in alignment with your supervisor's guidance
Physical Demands:
- This position spends long periods of time sitting/standing at a desk and working on a computer
- This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically
- This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically
- This position involves walking to meet with clients in buildings that are geographically near each other and the individual's primary office
Is driving a responsibility of this position?: No
Is this a Position of Trust?: Yes
Does this position have operation, access, or control of financial resources?: No
Does this position require a P-Card? : No
Is having a P-Card an essential function of this position? : No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes
Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .
Background Investigation Policy: . click apply for full job details