Lead Information Systems Technician

Regular_

Lead Information Systems Technician

Information Systems Support Supervisor

$46,473.31

NE = Non-Exempt

Staff

Rowan-Cabarrus Community College is seeking a dynamic Lead Information Systems Technician to become an integral part of our dedicated team. In this key position, you will provide expert technical support and strategic guidance to faculty, staff, and students, ensuring a seamless and reliable IT experience across campus. Working in partnership with the End User Support Supervisor, you will coordinate daily operations and mentor the Information Systems Technicians, driving prompt and practical solutions to technology challenges.

Your leadership will play a vital role in advancing the college's mission of delivering exceptional education and services. As Lead Information Systems Technician, you will champion the efficient delivery of IT support, making a measurable difference in the academic and operational excellence of Rowan-Cabarrus Community College.

• Associate degree in Information Technology, Computer Science, or related field.
• Minimum of 2 years of experience in providing technical support in an IT environment, with demonstrated proficiency in troubleshooting and problem-solving.
• Strong knowledge of hardware, software, and networking principles, with familiarity with Microsoft Windows and Office products.

• Experience with remote support tools and enterprise-level tickets.
• Relevant certifications, such as CompTIA A+ or Microsoft Certified: Modern Desktop Technician, are highly desirable.

• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Proficient in troubleshooting hardware, software, and network issues.
• Knowledge of computers and related software applications.
• Proven ability to prioritize and manage multiple tasks in a fast-paced environment.
• Customer service mindset with a strong commitment to user satisfaction.

Network & Security

The Lead Information Systems Technician position at Rowan-Cabarrus Community College follows a standard work schedule of 8:00 am to 5:00 pm, Monday through Friday. Located at the North Campus in Salisbury, NC, this role requires weekly on-campus attendance to facilitate in-person collaboration, meetings, and support activities. Full-time on-campus presence may be necessary during designated reporting periods or blackout maintenance times to oversee critical operations and address emergent issues effectively. Additionally, occasional flexibility in work hours may be required to accommodate evening or weekend work, especially during major system upgrades or urgent technical incidents. Efforts are made to provide advance notice and support work-life balance for employees while ensuring seamless IT support services for the college community.

01/08/2026

02/08/2026

No

1. Provide technical support and troubleshooting assistance to end users regarding hardware, software, network, and other IT-related issues.

2. Supervise the Information Systems Technicians, including assigning tasks, providing guidance and mentorship, and evaluating performance.

3. Assist the End User Support Supervisor in developing and implementing standard operating procedures (SOPs) for IT support services to ensure consistency and efficiency.

4. Serve as a point of escalation for complex technical issues, providing expertise and guidance to resolve challenges in a timely manner.

5. Coordinate with other IT departments and stakeholders to address technical problems, implement solutions, and enhance the user experience.

6. Assist in the administration and maintenance of IT systems and resources, including hardware, software, and peripherals.

7. Participate in the planning and execution of IT projects, upgrades, and deployments, ensuring minimal disruption to operations.

8. Collaborate with the Supervisor of End User Support to monitor service levels and metrics, identifying areas for improvement and implementing corrective actions as needed.

9. Keep abreast of emerging technologies and industry best practices in end user support, contributing to continuous improvement initiatives.

10. Foster a positive and customer-centric culture within the Information Systems Technician team, promoting teamwork, collaboration, and knowledge sharing.