IT Support Specialist

Job Title: IT Support Specialist
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 61719
Department

This position is within FSU's Department of Information Technology Services (ITS)

The College of Business IT Team (part of ITS-ITAPP) is dedicated to delivering reliable, secure and innovative technology solutions that strengthen the College's academic and administrative excellence.

Responsibilities

ITS-ITAPP Information Technology Administration Partnership Program partnership to deliver information technology services for the College of Business. Reports to the on-site ITS-ITAPP manager to consolidate services, leveraging centrally funded/managed systems and personnel. Serves as the first point of contact relating to distribution and support of information technology resources, providing problem solving and debugging along with delivering user support to faculty, staff, and students.

Manage and support all workstations and technology infrastructure, provide assistance for special events and collaborate with stakeholders to evaluate and implement emerging technologies that advance the College's mission.

Responsible for troubleshooting and mitigating complex problems related to computer hardware and computer software applications. Performs initial computer hardware and software setup. Assists with analysis and development of procedures involving computing and network issues. Assists with the administration of departmental workstations, and access to hosted resources. Analyzes problems, develops solutions and implements computer software and hardware. Serves as liaison with University wide subject matter experts. Must possess independent judgment and be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies. Under the direction of the ITAPP manager, evaluates available and emerging technologies and determines if they are suitable for implementation in the technology environment at the College of Business.

Responsible for configuration and installation of new equipment and software. Provides training to employees in the use of equipment, software applications, and systems. Assists with administration and support of computer labs and multimedia equipment. Assists with troubleshooting end-user issues relating to telephone system features and instruments, digital signage, videoconferencing, and remote connectivity of computers. Support may be given via telephone, using remote access tools, in person, and/or via e-mail.

Establishes and maintains multi-user databases. Analyzes problems, develops solutions, and implements computer software and hardware as necessary. Uses automated help desk tracking system and other record keeping procedures relating to responsibilities.

Assists with audiovisual (AV) support and technology services for college events, including equipment setup, operation, and troubleshooting. Also delivers general technical assistance for instructional spaces and related activities.

Assists in properly tracking inventory. Monitors supplies and equipment inventories for help desk operations. Sanitizes equipment to be sent to surplus.

Other duties as assigned. A State vehicle, golf cart, utility vehicle, or all-terrain vehicle will be used to reach site premises. A valid driver's license will be needed in order to operate vehicle.

Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.

Qualifications

Bachelor's degree or high school diploma or equivalency and four years' experience or combination of post high school education and experience equal to four years.

A valid Florida or Georgia driver's license or the ability to obtain one.

Preferred Qualifications

• Knowledge of audiovisual (AV) equipment and event support.
• Experience with installation, configuration, and operation of AV systems, including cameras, audio mixers, AV switchers, microphones, and related components.
• Ability to troubleshoot and maintain both Mac and Windows workstations.
• Ability to adhere to ethical business practices and promote ethical behavior.
• Ability to demonstrate effective customer service skills.
• Ability to communicate effectively verbally and in writing.
• Ability to convey technical information to technical and non- technical users.
• Ability to document existing and new processes.
• Ability to establish and maintain effective working relationships.
• Ability to make purchasing decisions based on independent research and judgment.
• Ability to perform accurately in a detail-oriented environment.
• Ability to prioritize, organize and perform multiple work assignments simultaneously.
• Ability to utilize problem solving and technical skills.
• Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations.
• Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices.
• Knowledge of applicable computer applications and basic computer functions.
• Knowledge of applicable computer software and operating systems.
• Knowledge of standard concepts, practices, and procedures for computer support.
• Knowledge of standard concepts, practices, and procedures within the network and data field.
• Ability to perform assigned responsibilities with minimal to moderate supervision.
• Knowledge of information technology security measures.
• Knowledge of the processes involved with inventory management and control.
• Knowledge of computer operations, functions, and related peripherals

Helpful

Who is an ideal candidate for this position?

The ideal candidate will possess strong technical expertise combined with excellent interpersonal and communication skills. We are looking for a proactive self-starter who thrives in a dynamic, fast-paced environment and excels at adjusting to evolving challenges while maintaining focus and effectiveness. Additionally, the candidate should demonstrate a strong willingness to learn and continuously develop their skills to keep pace with emerging technologies and best practices.

What is a typical day in this position?

A typical day in this role includes assisting faculty and staff with technical issues, deploying new hardware across our spaces, and managing access to resources (granting or removing permissions as needed). On days with special events, you'll provide hands-on support for technology setup, meet with stakeholders to understand their requirements, and remain on-site during the event to ensure everything runs smoothly.

What can I expect in the first 60-90 days?

Once onboarded, you'll become familiar with our internal processes, meet faculty and staff, and get acquainted with our facilities. During this period, you'll shadow members of the IT Team to gain hands-on experience and a deeper understanding of our workflows. Over time this will prepare you to take on responsibilities independently.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at . If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check .

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.