Job Description
Job Summary
We are seeking a highly skilled Technical Business Analyst with strong experience in retail banking and payment systems and hands-on exposure to Microsoft Dynamics 365. This role serves as a bridge between business stakeholders and technical teams, ensuring successful delivery of banking and payment-related initiatives through effective requirements management and solution alignment.
The ideal candidate brings a mix of domain expertise, technical understanding, and strong communication skills in a regulated financial services environment.
Onboarding Requirement
Due to additional onboarding requirements, a mandatory meet-and-greet is required prior to assignment start.
Candidates must be willing to visit the nearest designated office or onsite location as directed
If the candidate is not local, travel will be covered
If travel is arranged and the candidate later declines the offer, associated costs will be the responsibility of the vendor
Key Responsibilities
Business Analysis & Requirements
Collaborate with stakeholders to elicit, document, and validate business requirements related to retail banking and payment processes
Translate business needs into clear functional and technical specifications
Backlog & Delivery Support
Maintain and refine user stories and acceptance criteria
Support backlog prioritization and refinement using Agile tools
Solution Design & Process Optimization
Support solution design for Microsoft Dynamics 365 modules, including Finance, Customer Service, and Payments
Analyze current workflows, identify gaps, and recommend process improvements aligned with industry best practices
Integration & Data Management
Support integrations between Dynamics 365, core banking platforms, payment gateways, and third-party systems
Assist with data migration, validation, and reporting activities
Testing & Quality Assurance
Develop test cases and coordinate unit testing and UAT
Ensure delivered solutions meet functional, regulatory, and quality standards
Documentation & Training
Prepare user guides, process documentation, and training materials
Deliver knowledge transfer and training sessions for end users
Compliance & Security
Ensure adherence to banking regulations, data privacy policies, and PCI-DSS standards
Required Skills & Qualifications
Education
Bachelors degree in Business, Finance, Computer Science, or a related field
Experience
5+ years of experience as a Business Analyst within retail banking or payments
3+ years of hands-on experience with Microsoft Dynamics 365 (Finance & Operations and/or Customer Engagement)
Technical Skills
Strong understanding of banking operations, payment systems, and card processing
Familiarity with Azure DevOps, API integrations, SQL, and data migration concepts
Soft Skills
Excellent communication, stakeholder management, and problem-solving abilities
Preferred Qualifications
Experience working in Agile environments using tools such as Azure DevOps or Jira
Knowledge of ISO 20022, SWIFT, and ACH payment standards
Microsoft certifications related to Dynamics 365
Equal Employment Opportunity Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.