Federal Network Support Shift Supervisor
Location: Reston, VA
Clearance: Active Secret Clearance Required
Shifts: (1) Day, (1) Swing, and (1) Night (24x7 Operations)
We are currently hiring a Federal Network Support Shift Supervisor to lead a team supporting mission-critical networking infrastructure within secure Government Cloud environments supporting Microsoft! This role supervises Federal Network Support Engineers while also performing duties as an intermediate-level engineer. The position supports 24x7 operations for the Azure Core Networking team and serves as a bridge between Tier 1 operational support and Tier 2 specialized technical expertise.
The ideal candidate will bring strong leadership skills, deep networking knowledge, and experience operating in secure federal environments.
Key Responsibilities
- Supervise and coordinate daily activities of a team of Federal Network Support Engineers
- Ensure team productivity, operational excellence, and high customer satisfaction
- Gather, analyze, and report performance metrics for team members
- Serve as the primary escalation point for Tier 1 support teams
- Ensure compliance with policies, procedures, and operational standards
- Lead triage and resolution of moderate-complexity Livesite, customer-reported, and deployment incidents
- Perform optical SPAN monitoring and network performance optimization
- Support WAN incidents and coordinate resolution efforts
- Execute end-to-end deployment of Microsoft ExpressRoute devices, including onboarding to GWM
- Validate and troubleshoot network configurations prior to production deployment
- Support PulseVPN and WebPortal implementations in Fairfax environments
- Coordinate HWProxy and scripting framework support for AZN systems
- Conduct root cause analysis on recurring incidents and implement preventive solutions
- Issue Letters of Authorization (LOAs) and perform operational readiness testing with Microsoft partners
- Support decommissioning (Decom) activities within federal cloud networking environments
- Provide advanced technical guidance to Tier 1 engineers during complex incidents
- Develop and maintain advanced troubleshooting documentation and knowledge base articles
- Coordinate with Microsoft partners (AT&T, BT, Verizon, Equinix, etc.) on onboarding and capacity planning
- Manage end-to-end contract sign-off processes for new Microsoft partners
- Escalate highly complex or specialized issues to Tier 2 teams with complete documentation
- Participate in post-incident reviews and continuous improvement initiatives
Additional Responsibilities
- Analyze system problems and develop solutions to improve operational efficiency
- Provide recommendations for short-term system projects and operational plans
- Prepare operational forecasts and technical requirements
- Monitor and support complex IT infrastructure environments
- Design, evaluate, and troubleshoot advanced IT and network systems
Minimum Qualifications
- Associate's Degree or equivalent experience; Bachelor's Degree in IT, Computer Science, or related field preferred
- 1-2 years of experience managing IT staff
- 4+ years of experience in network operations or technical support
Security Requirements
- Active Secret clearance
- Ability to obtain CJIS background clearance
Required Certifications (One or More)
- CompTIA Network+
- CompTIA Security+
- Microsoft Azure AZ-900