ServiceNow Architect

Capgemini Government Solutions is seeking an experienced and skilled ServiceNow Architect. This fully remote position requires a candidate with expertise in designing, implementing, and optimizing ServiceNow solutions to support the division's IT modernization efforts. The ServiceNow Architect will lead the design and delivery of enterprise-scale ServiceNow solutions, serving as the primary technical authority on the platform. This role is highly collaborative, involving frequent client engagement, mentoring of developers, and ensuring solutions align with program and ServiceNow best practices.

Key Responsibilities

• Participate in client calls to lead and advise on technical design discussions.

• Conduct detailed requirement analysis to ensure business needs are well-defined and actionable.

• Review business requirements to ensure technical clarity and feasibility for development.

• Mentor and guide developers and functional team members on ServiceNow best practices.

• Oversee release management activities, including update sets and runbook maintenance.

• Ensure technical designs support scalable, maintainable, and secure ServiceNow implementations.

• Ensure solution quality via peer reviews and compliance/governance checks.

• Proactively identify risks, dependencies, and potential design gaps.

Required Qualifications

• 8+ years of hands-on experience with the ServiceNow platform.

• 4+ years of experience in a lead developer or architect-level role.

• ServiceNow Certified Application Developer (CAD).

• Certified Implementation Specialist (CIS) certification.

• Strong understanding of ServiceNow architecture, integration points, and module configuration.

• Technically detail-oriented with excellent communication and leadership skills.

• Proven ability to collaborate effectively across technical and functional teams.

Preferred Skills

• Experience mentoring developers and reviewing technical deliverables.

• Proven ability to represent technical solutions in client-facing discussions.

• Background supporting federal or defense programs in a cleared environment.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

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Disclaimer

All qualified applicants will be considered for employment based on their skills, and merit.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $155k - $175k.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.