Located in Stephen, MN
Salary: 17 - 19.50
Receptionist / Customer Service Associate - Stephen, MN
Pay range: $17.00 - $19.50 per hour, based on skills and experience.
A well-established manufacturer of premium nutritional products for caged birds, small animals, wild birds, and wildlife is seeking a Receptionist / Customer Service Associate to join the team in Stephen, MN. This role plays a vital part in supporting daily office operations, providing exceptional customer service, and ensuring effective communication across departments.
If you're organized, detail-oriented, and enjoy creating a welcoming and efficient workplace, this is an excellent opportunity to grow your career with an industry leader.
Shift Details
- Monday - Friday, 8:00 AM - 5:00 PM (some flexibility)
Location:
Stephen, MN
Key Responsibilities
- Serve as the primary point of contact at the front desk by answering phones, directing calls, and assisting customers.
- Manage mail operations - including pickup, sorting, delivery between locations, and coordinating FedEx shipments.
- Provide administrative support to Human Resources, including maintaining confidential employee records, assisting with onboarding documentation, and helping organize HR-related communications and events.
- Create and distribute internal communications for employee events, birthdays, HR updates, and guest visits. Assist with event planning, setup, and coordination.
- Process office supply orders, expense reports, and mileage reimbursements, while maintaining accurate records of supplies and petty cash.
- Oversee breakroom cleanliness and supplies, including coffee and water service coordination.
- Participate in monthly safety meetings, prepare meeting materials, and help plan annual fire and tornado drills.
- Provide backup support for order processing, POS (point-of-sale) system support, kit assembly, and mail drop-offs as needed.
Qualifications
- High school diploma or equivalent required.
- Strong organizational and multitasking skills with a high level of attention to detail.
- Excellent communication and interpersonal skills, including professional phone etiquette.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems.
- Ability to manage confidential information and handle sensitive documentation.
- Prior administrative or customer service experience preferred.
- Reliable attendance and a professional, positive attitude.
Minimum Experience & Education
- High school diploma or GED required.
- 1-2 years of experience in office administration, reception, or customer service preferred.
- Experience with mail handling, recordkeeping, or order processing a plus.
- Familiarity with safety meeting documentation or compliance beneficial.
Working Conditions
- Primarily office-based environment using standard office equipment (computers, phones, copiers, etc.).
- Occasional light physical activity, including stocking supplies, setting up events, or handling packages.
Allergy Notice
Please note: products handled may contain nuts, peppers, or grains. The production environment may include grain dust or similar materials that could affect individuals with allergies.
Benefits Package & Employee Programs
- Comprehensive Medical, Dental, and Vision Insurance
- Free Life and Disability Insurance
- Health and Dependent Care Flexible Spending Accounts
- 401(k) with 3% company match and annual employer discretionary contribution
- Paid vacation, holidays, and sick time
- Employee Assistance Program
- Access to thousands of free online courses
- Discounts on cell phones, movie tickets, gym memberships, and more
- Education Assistance (college degrees and professional certifications)
- Referral Program with cash bonus
- On-demand pay access
- Paid parental leave
Express Office: Grand Forks
3325 South Washington Street
Grand Forks, ND 58201