Dynamics 365 Analyst

  • Instant Serve LLC
  • Raleigh, North Carolina
  • 12/27/2025
Information Technology Telecommunications Business Analyst

Job Description

senior Business Analyst will act as a consultant to:



• Elicit, document, and prioritize business needs



• Lead requirements-gathering sessions to define business and process requirements



• Gain consensus with stakeholder s new process designs



• Gather, scope, and document requirements



• Identify and document use cases or usage scenarios



• Identify business line dependencies and conduct impact analysis



• Advise IT and business stakeholders on the pros and cons of different solutions



• Perform other duties as assigned to complete project tasks and requirements





RESPONSIBILITIES: (Minimum 8+ years experience required)



• Gathering, refining and documenting detailed business requirements



• Capturing business workflows, business rules, and user roles



• Use Case documentation



• User Story documentation



• Business Rules and Functional Requirement documentation



• Defining Acceptance Criteria for each requirement



• Ability to review Functional Design to ensure it meets requirements



• Provide limited support for new applications during implementation



• Consult with clients to prototype, refine, test, and debug applications to meet needs



• Provide operational support for clients and the Dynamics solutions that support their business processes