Please note: resume is required for this position.
Pay Rate: $14.25/hour
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements
- Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action
- Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role)
- Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact
- Manage treatment and affective administration of returned mail
- Prepare ongoing analysis reports focusing on the system or program integrity
- Manage a series of guest correspondence initiatives
- Provide support for market analysis initiatives
- Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs
- Complete special projects to support assigned area with meeting business needs while satisfying internship requirements
- Provide accurate and consistent support in assigned department
Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements.
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
- High School Diploma/GED or equivalent experience
- Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed
Preferred:
- Previous guest service experience
Skills
Required:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Excellent verbal and interpersonal communication skills
- Excellent problem solving skills
Abilities
Required:
- Ability to work fast and efficiently
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to manage projects in a timely and efficient manner
- Ability to independently complete multiple tasks in a professional manner
- Ability to serve both internal and external customers
REQUIRED TRAINING
- Treasure Island guest service training
- Any position-related training as determined by division director
PHYSICAL DEMANDS
- Must be able to walk and / or stand for long periods throughout the day
- Must have a good sense of balance, and be able to bend, kneel and stoop
- Must have the ability to independently lift up to 25 pounds on a frequent basis
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
WORKING ENVIRONMENT
- Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Occasionally must deal with angry or hostile individuals
- High volume direct public contact