We currently have a career opportunity for a Lead RedPoint Platform Engineer to join our team. This is a hybrid role, located in Boston, MA.
Job Overview:
As a Lead RedPoint Platform Engineer you will provide specialized second and third-level technical support for the applications built on RedPoint platform, resolving complex incidents, managing advanced integrations, and collaborating with development, infrastructure, and operations teams to ensure service continuity and efficiency.
Perficient is always looking for the best and brightest talent and we need you! We're a quickly-growing, global digital consulting leader, and we're transforming the world's largest enterprises and biggest brands. You'll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
RESPONSIBILITIES
- Diagnose and resolve critical incidents related to RedPoint.
- Design, implement, and optimize omnichannel marketing campaigns, create Real Time Layouts of webpage using Redpoint Interactions.
- Scheduling automations between RPI and RPDM, automate repetitive tasks using scripts or monitoring tools.
- Perform API integrations with Redpoint.
- Analyze logs, traces, and system performance.
- Escalate and follow up with the RedPoint vendor when necessary.
- Document solutions, procedures, and lessons learned.
- Support implementations, upgrades, and RedPoint migrations.
- Collaborate with development teams for integration testing and change validation.
- Participate in on-call or rotating 24/7 support shifts (as required)
QUALIFICATIONS
- Minimum 3 years of experience in a Level 2 or Level 3 technical support role.
- Advanced knowledge of the RedPoint platform (Data Management, Campaign, Interaction).
- Proficiency in SQL databases (Oracle, SQL Server, PostgreSQL) and data segmentation logic.
- Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution.
- Familiarity with AI-enhanced platforms is a plus.
- A solid understanding of AI capabilities and limitations including ethical considerations is expected.
- Experience with monitoring tools, including Splunk and/or Dynatrace
- Understanding of networking, REST/SOAP APIs, and integration protocols.
- Knowledge on various AWS technologies, including EC2, and S3
- Scripting skills in PowerShell, Bash, or Python
- Analytical thinking and problem-solving mindset.
- Client facing or consulting experience highly preferred.
- Skilled problem solvers with the desire and proven ability to create innovative solutions.
- Flexible and adaptable attitude, disciplined to manage multiple responsibilities and adjust to varied environments.
- Future technology leaders- dynamic individuals energized by fast paced personal and professional growth.
- Phenomenal communicators who can explain and present concepts to technical and non-technical audiences alike, including high level decision makers.
- Solid foundation in Computer Science, with strong competencies in data structures, algorithms and software design.
ABOUT OUR APP MODERNIZATION NATIONAL BUSINESS UNIT
Our App Modernization team helps businesses transform legacy systems and build future-ready applications. We deliver end-to-end solutions-combining cloud migration, custom application development, multi-cloud strategies, and modern UI and API integration. With expertise in DevSecOps, modern frameworks, and enterprise platforms, our team of engineers, architects, and project leaders partner with leading brands to drive innovation, accelerate delivery, and create lasting business impact. We also integrate AI-driven capabilities-such as intelligent automation, predictive analytics, and generative development tools-to enhance scalability, performance, and user experience.
ABOUT PERFICIENT
Perficient is a global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what's possible - while building a career filled with growth, balance, and purpose.
ADDITIONAL INFORMATION
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.
Applications will be accepted until the position is filled or the posting is removed.
The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $93,600.00 to $170,640.00. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.
Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.
ABOUT US
Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what's possible - while building a career filled with growth, balance, and purpose.