The Sr Systems Engineer is responsible for providing support to IT Hosting services across a wide range of internal customers. This role works closely with it's regional customers to better understand their needs and to propose technical solutions to day-to-day business problems and drive the technical aspects of our hosting service provided to our internal customers offering both Cloud and On-Premise solutions.
Your Responsibilities
- Manages, maintains, supports, troubleshoots, and optimizes our Hybrid hosting platform in a global environment while making suggestions and adjustments based on future needs Will be required to play a key role in architectural design for the client's hosting needs
- Introduce automation to the hosting service where possible.
- Ensuring that the client's hosting environment is secure and meets Information Security policies, guidelines and requirements at all times.
- Anticipating current and future business needs and growth and through proper planning ensuring that the hosting environment is ready to meet those needs
- Working alongside and in cooperation with other IT teams to troubleshoot issues
- Using monitoring tools to gauge overall health of systems and services such Nagios and working with our NOC monitoring team
- Working with our global infrastructure team to ensure they meet the hosting group's needs for servers and storage architecture design, growth discussions and initiatives
- Delivering hosting projects using approved project management methodologies on time
- Managing infrastructure vendor relationships to ensure our client is getting value for money from its vendor agreements, procurements and contracts and to optimize support processes and cost.
- Ongoing configuration and maintenance of IT supported hardware and software standards
- Creating and maintaining technical and KB documentation and procedures
- Ensuring that IT services meet and at times exceed customer expectations
- Ensuring consistent delivery of quality solutions that meet operational deadlines
- Ensuring that the hosting team maintain best in practice standards.
- Demonstrating accountability and see him or herself as responsible for IT meeting customer expectations
- Providing after hours and escalation support for the 24x7 server and storage environment (e.g. supporting system outages and incident response scenarios)
Your Qualifications
- Excellent knowledge of computer hardware and software in general
- Expert level OS knowledge; Windows and/or Linux
- Experience working as a project lead
- Experience of hybrid orchestration working with AWS, Azure, and/or GCP
- Experience in managing a large VMWare farm
- Experience with container technologies
- Extensive experience with Configuration Management tools, such as Puppet or Chef
- Proficient in a variety of scripting languages and techniques
- Experience of successfully driving new technologies into production
- Has worked in a large multi-national environment that spans the globe
- A good understanding of "Quality" as it relates to Customer satisfaction
- Excellent written and communication skills Added Plus
- Orchestration technologies - Embotics
- Scripting Experience - Chef
- Containerization knowledge - Docker, Vagrant
- Azure ARM and AWS Cloud Formation
- Proven ability to introduce automation into a hosting environment