HCLTech

HCL Technologies Limited Job Summary The FSO Technician is responsible for deskside and field support for end users. The role includes device deployment, incident/request resolution, asset handling, and on-site technical assistance to ensure clinicians and business users can work without interruption. Key Responsibilities Key Responsibilities: • Provide deskside and remote support for Windows and Apple laptops/desktops • Troubleshoot and resolve issues related to Google Workspace / O365 / collaboration tools • Perform device imaging, staging, deployment, and post-deployment validation • Configure, support, and troubleshoot end-user devices and peripherals • Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting • Diagnose and resolve hardware, OS, and application issues • Manage tickets in ServiceNow or similar ITSM tool including updates and closure • Follow ITIL processes for incident, request, and asset handling • Assist with new-hire onboarding (accounts, devices, access coordination) • Ensure accurate asset assignment and updates in the asset management system • Perform asset tagging, inventory counts, and stockroom organization • Coordinate depot/vendor repairs and warranty replacements • Adhere to SLAs, security policies, and compliance standards required in healthcare • Participate in rotational on-call and after-hours support when required Skill Requirements 2-3 years of experience in deskside / field support / EUC support • Strong knowledge of Windows 10/11 and basic Mac support • Experience with ServiceNow or similar ticketing systems • Working knowledge of networking basics (TCP/IP, Wi-Fi, VPN) • Excellent troubleshooting and customer service skills • Ability to work independently or as part of a team in clinical environments • Ability to lift and move IT equipment as needed Additional Qualifications (Preferred): Certification in relevant field (e.g., HVAC, electrical, etc.) Experience with specific equipment or software Other Requirements 1. Optional Certifications: Comptia A+, Itil Foundation, Or Equivalent In Hardware Support And Operations