Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA) Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively Provide customer service support to both internal users, external customers, and vendors on Prohealth Care's Network Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization Maintains detailed and accurate records in workload management, asset management, and administrative applications Provides tier I and II support in all areas of the organizational service portfolio Provides excellent customer service to all levels of employees including customers, peers, and leadership Accurately follows documentation and checklists to ensure efficiency and consistency Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer Self-directed once assigned work and functions with considerable independence Shows an interest in learning more advanced aspects of the functional skills Actively maintains a level of self-study related to technology and customer service Able to communicate with the customer in non-technical terms so the users can understand You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of technical support experience 2+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners 2+ years of experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems Ability to lift 40 lbs., work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation Preferred Qualifications: Familiarity with general networking and customer/server concepts Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
09/21/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA) Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively Provide customer service support to both internal users, external customers, and vendors on Prohealth Care's Network Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization Maintains detailed and accurate records in workload management, asset management, and administrative applications Provides tier I and II support in all areas of the organizational service portfolio Provides excellent customer service to all levels of employees including customers, peers, and leadership Accurately follows documentation and checklists to ensure efficiency and consistency Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer Self-directed once assigned work and functions with considerable independence Shows an interest in learning more advanced aspects of the functional skills Actively maintains a level of self-study related to technology and customer service Able to communicate with the customer in non-technical terms so the users can understand You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of technical support experience 2+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners 2+ years of experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems Ability to lift 40 lbs., work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation Preferred Qualifications: Familiarity with general networking and customer/server concepts Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
09/21/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
09/21/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
09/21/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
09/21/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA) Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively Provide customer service support to both internal users, external customers, and vendors on Prohealth Care's Network Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization Maintains detailed and accurate records in workload management, asset management, and administrative applications Provides tier I and II support in all areas of the organizational service portfolio Provides excellent customer service to all levels of employees including customers, peers, and leadership Accurately follows documentation and checklists to ensure efficiency and consistency Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer Self-directed once assigned work and functions with considerable independence Shows an interest in learning more advanced aspects of the functional skills Actively maintains a level of self-study related to technology and customer service Able to communicate with the customer in non-technical terms so the users can understand You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of technical support experience 2+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners 2+ years of experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems Ability to lift 40 lbs., work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation Preferred Qualifications: Familiarity with general networking and customer/server concepts Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
09/21/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA) Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively Provide customer service support to both internal users, external customers, and vendors on Prohealth Care's Network Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization Maintains detailed and accurate records in workload management, asset management, and administrative applications Provides tier I and II support in all areas of the organizational service portfolio Provides excellent customer service to all levels of employees including customers, peers, and leadership Accurately follows documentation and checklists to ensure efficiency and consistency Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer Self-directed once assigned work and functions with considerable independence Shows an interest in learning more advanced aspects of the functional skills Actively maintains a level of self-study related to technology and customer service Able to communicate with the customer in non-technical terms so the users can understand You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of technical support experience 2+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners 2+ years of experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems Ability to lift 40 lbs., work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation Preferred Qualifications: Familiarity with general networking and customer/server concepts Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
09/21/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
09/21/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
09/21/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
Our Company Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary As an Agile Practitioner 2 , you will serve as a servant leader and change agent, guiding Agile software engineering teams to deliver high-value healthcare technology solutions in a collaborative, transparent, and safe environment. You will establish team-level cadences, facilitate core Scrum ceremonies, proactively remove delivery impediments, and promote continuous improvement using a "learn by doing" methodology. By fostering accountability, cross-team collaboration, and self-organization, you will empower teams to achieve sprint and program increment objectives while driving delivery excellence. Primary Responsibilities: Act as Scrum Master for one or more Agile teams within a Release Train or Value Stream, establishing team cadence and facilitating ceremonies (e.g., Sprint Planning, Backlog Refinement, Team Retrospectives) Provide leadership, direction, and coaching to team members to encourage adopting sound Agile practices and foster a "learn by doing" environment Facilitate cross-team coordination, collaborate cross-functionally to align strategy, methodology, and execution, and manage dependencies with external teams and stakeholders Identify, own, and remove delivery impediments for the team(s), escalating critical risks and issues as appropriate Maintain and communicate delivery metrics to provide transparent visibility into team progress, quality, and execution Manage Agile team financials, including tracking actual spend, forecasting, and delivering periodic updates to business and financial stakeholders Establish a trusting and safe team environment focused on problem-solving without blame or judgment, protecting and empowering the team to succeed Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 4+ years of experience serving as a Scrum Master or Agile Practitioner within an enterprise software development environment 4+ years of experience facilitating core Agile/Scrum ceremonies (eg Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives) 4+ years of experience managing team dependencies, tracking delivery metrics, and monitoring financial spend/forecasts Preferred Qualifications: Demonstrated experience resolving delivery impediments, facilitating cross-functional collaboration, and guiding teams to self-organization First-level Scrum Master certification (CSM, PSM I, or SAFe SSM) Experience operating within a Scaled Agile Framework (SAFe) environment or Value Stream structure Solid understanding of software development life cycle (SDLC) processes and systems thinking Strong communication, coaching, and interpersonal skills with a proven track record of building trust across business and IT stakeholders Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
09/21/2026
Full time
Our Company Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary As an Agile Practitioner 2 , you will serve as a servant leader and change agent, guiding Agile software engineering teams to deliver high-value healthcare technology solutions in a collaborative, transparent, and safe environment. You will establish team-level cadences, facilitate core Scrum ceremonies, proactively remove delivery impediments, and promote continuous improvement using a "learn by doing" methodology. By fostering accountability, cross-team collaboration, and self-organization, you will empower teams to achieve sprint and program increment objectives while driving delivery excellence. Primary Responsibilities: Act as Scrum Master for one or more Agile teams within a Release Train or Value Stream, establishing team cadence and facilitating ceremonies (e.g., Sprint Planning, Backlog Refinement, Team Retrospectives) Provide leadership, direction, and coaching to team members to encourage adopting sound Agile practices and foster a "learn by doing" environment Facilitate cross-team coordination, collaborate cross-functionally to align strategy, methodology, and execution, and manage dependencies with external teams and stakeholders Identify, own, and remove delivery impediments for the team(s), escalating critical risks and issues as appropriate Maintain and communicate delivery metrics to provide transparent visibility into team progress, quality, and execution Manage Agile team financials, including tracking actual spend, forecasting, and delivering periodic updates to business and financial stakeholders Establish a trusting and safe team environment focused on problem-solving without blame or judgment, protecting and empowering the team to succeed Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 4+ years of experience serving as a Scrum Master or Agile Practitioner within an enterprise software development environment 4+ years of experience facilitating core Agile/Scrum ceremonies (eg Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives) 4+ years of experience managing team dependencies, tracking delivery metrics, and monitoring financial spend/forecasts Preferred Qualifications: Demonstrated experience resolving delivery impediments, facilitating cross-functional collaboration, and guiding teams to self-organization First-level Scrum Master certification (CSM, PSM I, or SAFe SSM) Experience operating within a Scaled Agile Framework (SAFe) environment or Value Stream structure Solid understanding of software development life cycle (SDLC) processes and systems thinking Strong communication, coaching, and interpersonal skills with a proven track record of building trust across business and IT stakeholders Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Hardware Technician role is designed to support the operational efficiency of Emergency Medical Services (EMS) by ensuring the functionality, security, and availability of laptops and other hardware used in the field. The position requires technical expertise in laptop repair, software updates, inventory management, and troubleshooting, along with a proactive approach to maintaining hardware and software systems. Below is a detailed summary of the responsibilities, daily duties, and qualifications for the role. Key Responsibilities This draft has been generated by Alfred AI as an initial version. As the user of this tool, it is your responsibility to review and refine the content to ensure it is accurate, complete, and consistent with UHG's commitment to quality, culture, and values. 1. Repair EMS Laptops Depot Management: Establish and manage a centralized location (Depot) where EMS crews can exchange malfunctioning or damaged laptops for fully functional ones. The process is designed to be simple and informal Crews bring broken laptops to the Depot Fill out a short form describing the issue Swap the broken laptop for a working one Daily Duties Check the Depot for laptops needing repair Pick up malfunctioning laptops Track laptop locations and repair status in a database Repair laptops in-house when possible or send them for warranty repairs as needed 2. Ensure Availability of Working Laptops Laptop Imaging: Create and maintain a standardized laptop image that includes essential applications such as: ESO (Electronic Patient Care Reporting software). Handtevy (Pediatric emergency care software). PC Gateway (Connectivity software). File Management: Remove unnecessary files or images created by officers to optimize laptop performance Software Updates: Ensure the ESO app and other critical software are updated regularly Windows Image Customization: Modify the Windows 10 image (or other versions) to meet EMS-specific needs, addressing: Security considerations (e.g., limiting web access, restricting settings via group policy) User-friendly adjustments based on feedback from end users Implementation of scripts for monitoring device usage, including notifications for photos/videos, web activity, and daily IP address check-ins. Windows Updates: Test updates before applying them to ensure compatibility and stability 3. Inventory Management Electronic Inventory: Maintain a detailed inventory of laptops and their repair history using Vector Solutions' Check IT Module. Periodic Reporting: Generate reports on common issues and repairs to identify trends and improve processes. Data Entry: Assist in creating an electronic inventory for Fire Department apparatus, including but not limited to laptops. 4. Point of Contact for Hardware/Software Issues Help Line Management: Serve as the primary contact for hardware and software issues, carrying the "Help Line" phone at all times Software Familiarity: Develop expertise in ESO software, Lifenetsystems, and other relevant platforms to address issues effectively. Hardware Support: Provide support for peripheral devices, including: Physio Control Lifepak 15 (cardiac monitors/defibrillators) Titan external modems Amazon readers Unit iPhones (Full Code Pro) 5. Miscellaneous Duties Reporting: Assist in creating operational reports for Fire Administration (limited scope) Cell Line Management: Oversee the management of cell lines for laptops Scripting: Develop scripts to automate routine tasks on laptops, improving efficiency Technological Support: Provide additional support to the Fire Department in areas such as radio programming, once adequately trained You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Skills: High school diploma or equivalent Minimum age of 21 years 1 year of experience in laptop repair and software updates 1 year experience with Microsoft office apps especially with word and excel 1 year of customer service experience in a medical or technical facility Preferred Qualifications Knowledge of Emergency Services billing requirements Ability to analyze and provide statistical data related to EMS services, including: Number of transports Common transport locations Overall EMS service trends Problem-Solving: Ability to troubleshoot hardware and software issues effectively. Inventory Management: Strong organizational skills to maintain accurate records of hardware and repair history. Communication: Clear and professional communication skills to interact with EMS crews and Fire Administration. Adaptability: Willingness to learn new technologies, such as radio programming, and adapt to evolving EMS needs. Attention to Detail: Precision in tracking laptop locations, repair statuses, and inventory data. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. ,
09/21/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Hardware Technician role is designed to support the operational efficiency of Emergency Medical Services (EMS) by ensuring the functionality, security, and availability of laptops and other hardware used in the field. The position requires technical expertise in laptop repair, software updates, inventory management, and troubleshooting, along with a proactive approach to maintaining hardware and software systems. Below is a detailed summary of the responsibilities, daily duties, and qualifications for the role. Key Responsibilities This draft has been generated by Alfred AI as an initial version. As the user of this tool, it is your responsibility to review and refine the content to ensure it is accurate, complete, and consistent with UHG's commitment to quality, culture, and values. 1. Repair EMS Laptops Depot Management: Establish and manage a centralized location (Depot) where EMS crews can exchange malfunctioning or damaged laptops for fully functional ones. The process is designed to be simple and informal Crews bring broken laptops to the Depot Fill out a short form describing the issue Swap the broken laptop for a working one Daily Duties Check the Depot for laptops needing repair Pick up malfunctioning laptops Track laptop locations and repair status in a database Repair laptops in-house when possible or send them for warranty repairs as needed 2. Ensure Availability of Working Laptops Laptop Imaging: Create and maintain a standardized laptop image that includes essential applications such as: ESO (Electronic Patient Care Reporting software). Handtevy (Pediatric emergency care software). PC Gateway (Connectivity software). File Management: Remove unnecessary files or images created by officers to optimize laptop performance Software Updates: Ensure the ESO app and other critical software are updated regularly Windows Image Customization: Modify the Windows 10 image (or other versions) to meet EMS-specific needs, addressing: Security considerations (e.g., limiting web access, restricting settings via group policy) User-friendly adjustments based on feedback from end users Implementation of scripts for monitoring device usage, including notifications for photos/videos, web activity, and daily IP address check-ins. Windows Updates: Test updates before applying them to ensure compatibility and stability 3. Inventory Management Electronic Inventory: Maintain a detailed inventory of laptops and their repair history using Vector Solutions' Check IT Module. Periodic Reporting: Generate reports on common issues and repairs to identify trends and improve processes. Data Entry: Assist in creating an electronic inventory for Fire Department apparatus, including but not limited to laptops. 4. Point of Contact for Hardware/Software Issues Help Line Management: Serve as the primary contact for hardware and software issues, carrying the "Help Line" phone at all times Software Familiarity: Develop expertise in ESO software, Lifenetsystems, and other relevant platforms to address issues effectively. Hardware Support: Provide support for peripheral devices, including: Physio Control Lifepak 15 (cardiac monitors/defibrillators) Titan external modems Amazon readers Unit iPhones (Full Code Pro) 5. Miscellaneous Duties Reporting: Assist in creating operational reports for Fire Administration (limited scope) Cell Line Management: Oversee the management of cell lines for laptops Scripting: Develop scripts to automate routine tasks on laptops, improving efficiency Technological Support: Provide additional support to the Fire Department in areas such as radio programming, once adequately trained You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Skills: High school diploma or equivalent Minimum age of 21 years 1 year of experience in laptop repair and software updates 1 year experience with Microsoft office apps especially with word and excel 1 year of customer service experience in a medical or technical facility Preferred Qualifications Knowledge of Emergency Services billing requirements Ability to analyze and provide statistical data related to EMS services, including: Number of transports Common transport locations Overall EMS service trends Problem-Solving: Ability to troubleshoot hardware and software issues effectively. Inventory Management: Strong organizational skills to maintain accurate records of hardware and repair history. Communication: Clear and professional communication skills to interact with EMS crews and Fire Administration. Adaptability: Willingness to learn new technologies, such as radio programming, and adapt to evolving EMS needs. Attention to Detail: Precision in tracking laptop locations, repair statuses, and inventory data. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. ,
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Hardware Technician role is designed to support the operational efficiency of Emergency Medical Services (EMS) by ensuring the functionality, security, and availability of laptops and other hardware used in the field. The position requires technical expertise in laptop repair, software updates, inventory management, and troubleshooting, along with a proactive approach to maintaining hardware and software systems. Below is a detailed summary of the responsibilities, daily duties, and qualifications for the role. Key Responsibilities This draft has been generated by Alfred AI as an initial version. As the user of this tool, it is your responsibility to review and refine the content to ensure it is accurate, complete, and consistent with UHG's commitment to quality, culture, and values. 1. Repair EMS Laptops Depot Management: Establish and manage a centralized location (Depot) where EMS crews can exchange malfunctioning or damaged laptops for fully functional ones. The process is designed to be simple and informal Crews bring broken laptops to the Depot Fill out a short form describing the issue Swap the broken laptop for a working one Daily Duties Check the Depot for laptops needing repair Pick up malfunctioning laptops Track laptop locations and repair status in a database Repair laptops in-house when possible or send them for warranty repairs as needed 2. Ensure Availability of Working Laptops Laptop Imaging: Create and maintain a standardized laptop image that includes essential applications such as: ESO (Electronic Patient Care Reporting software). Handtevy (Pediatric emergency care software). PC Gateway (Connectivity software). File Management: Remove unnecessary files or images created by officers to optimize laptop performance Software Updates: Ensure the ESO app and other critical software are updated regularly Windows Image Customization: Modify the Windows 10 image (or other versions) to meet EMS-specific needs, addressing: Security considerations (e.g., limiting web access, restricting settings via group policy) User-friendly adjustments based on feedback from end users Implementation of scripts for monitoring device usage, including notifications for photos/videos, web activity, and daily IP address check-ins. Windows Updates: Test updates before applying them to ensure compatibility and stability 3. Inventory Management Electronic Inventory: Maintain a detailed inventory of laptops and their repair history using Vector Solutions' Check IT Module. Periodic Reporting: Generate reports on common issues and repairs to identify trends and improve processes. Data Entry: Assist in creating an electronic inventory for Fire Department apparatus, including but not limited to laptops. 4. Point of Contact for Hardware/Software Issues Help Line Management: Serve as the primary contact for hardware and software issues, carrying the "Help Line" phone at all times Software Familiarity: Develop expertise in ESO software, Lifenetsystems, and other relevant platforms to address issues effectively. Hardware Support: Provide support for peripheral devices, including: Physio Control Lifepak 15 (cardiac monitors/defibrillators) Titan external modems Amazon readers Unit iPhones (Full Code Pro) 5. Miscellaneous Duties Reporting: Assist in creating operational reports for Fire Administration (limited scope) Cell Line Management: Oversee the management of cell lines for laptops Scripting: Develop scripts to automate routine tasks on laptops, improving efficiency Technological Support: Provide additional support to the Fire Department in areas such as radio programming, once adequately trained You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Skills: High school diploma or equivalent Minimum age of 21 years 1 year of experience in laptop repair and software updates 1 year experience with Microsoft office apps especially with word and excel 1 year of customer service experience in a medical or technical facility Preferred Qualifications Knowledge of Emergency Services billing requirements Ability to analyze and provide statistical data related to EMS services, including: Number of transports Common transport locations Overall EMS service trends Problem-Solving: Ability to troubleshoot hardware and software issues effectively. Inventory Management: Strong organizational skills to maintain accurate records of hardware and repair history. Communication: Clear and professional communication skills to interact with EMS crews and Fire Administration. Adaptability: Willingness to learn new technologies, such as radio programming, and adapt to evolving EMS needs. Attention to Detail: Precision in tracking laptop locations, repair statuses, and inventory data. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. ,
09/21/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Hardware Technician role is designed to support the operational efficiency of Emergency Medical Services (EMS) by ensuring the functionality, security, and availability of laptops and other hardware used in the field. The position requires technical expertise in laptop repair, software updates, inventory management, and troubleshooting, along with a proactive approach to maintaining hardware and software systems. Below is a detailed summary of the responsibilities, daily duties, and qualifications for the role. Key Responsibilities This draft has been generated by Alfred AI as an initial version. As the user of this tool, it is your responsibility to review and refine the content to ensure it is accurate, complete, and consistent with UHG's commitment to quality, culture, and values. 1. Repair EMS Laptops Depot Management: Establish and manage a centralized location (Depot) where EMS crews can exchange malfunctioning or damaged laptops for fully functional ones. The process is designed to be simple and informal Crews bring broken laptops to the Depot Fill out a short form describing the issue Swap the broken laptop for a working one Daily Duties Check the Depot for laptops needing repair Pick up malfunctioning laptops Track laptop locations and repair status in a database Repair laptops in-house when possible or send them for warranty repairs as needed 2. Ensure Availability of Working Laptops Laptop Imaging: Create and maintain a standardized laptop image that includes essential applications such as: ESO (Electronic Patient Care Reporting software). Handtevy (Pediatric emergency care software). PC Gateway (Connectivity software). File Management: Remove unnecessary files or images created by officers to optimize laptop performance Software Updates: Ensure the ESO app and other critical software are updated regularly Windows Image Customization: Modify the Windows 10 image (or other versions) to meet EMS-specific needs, addressing: Security considerations (e.g., limiting web access, restricting settings via group policy) User-friendly adjustments based on feedback from end users Implementation of scripts for monitoring device usage, including notifications for photos/videos, web activity, and daily IP address check-ins. Windows Updates: Test updates before applying them to ensure compatibility and stability 3. Inventory Management Electronic Inventory: Maintain a detailed inventory of laptops and their repair history using Vector Solutions' Check IT Module. Periodic Reporting: Generate reports on common issues and repairs to identify trends and improve processes. Data Entry: Assist in creating an electronic inventory for Fire Department apparatus, including but not limited to laptops. 4. Point of Contact for Hardware/Software Issues Help Line Management: Serve as the primary contact for hardware and software issues, carrying the "Help Line" phone at all times Software Familiarity: Develop expertise in ESO software, Lifenetsystems, and other relevant platforms to address issues effectively. Hardware Support: Provide support for peripheral devices, including: Physio Control Lifepak 15 (cardiac monitors/defibrillators) Titan external modems Amazon readers Unit iPhones (Full Code Pro) 5. Miscellaneous Duties Reporting: Assist in creating operational reports for Fire Administration (limited scope) Cell Line Management: Oversee the management of cell lines for laptops Scripting: Develop scripts to automate routine tasks on laptops, improving efficiency Technological Support: Provide additional support to the Fire Department in areas such as radio programming, once adequately trained You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Skills: High school diploma or equivalent Minimum age of 21 years 1 year of experience in laptop repair and software updates 1 year experience with Microsoft office apps especially with word and excel 1 year of customer service experience in a medical or technical facility Preferred Qualifications Knowledge of Emergency Services billing requirements Ability to analyze and provide statistical data related to EMS services, including: Number of transports Common transport locations Overall EMS service trends Problem-Solving: Ability to troubleshoot hardware and software issues effectively. Inventory Management: Strong organizational skills to maintain accurate records of hardware and repair history. Communication: Clear and professional communication skills to interact with EMS crews and Fire Administration. Adaptability: Willingness to learn new technologies, such as radio programming, and adapt to evolving EMS needs. Attention to Detail: Precision in tracking laptop locations, repair statuses, and inventory data. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. ,
Our Company Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary As an Agile Practitioner 2 , you will serve as a servant leader and change agent, guiding Agile software engineering teams to deliver high-value healthcare technology solutions in a collaborative, transparent, and safe environment. You will establish team-level cadences, facilitate core Scrum ceremonies, proactively remove delivery impediments, and promote continuous improvement using a "learn by doing" methodology. By fostering accountability, cross-team collaboration, and self-organization, you will empower teams to achieve sprint and program increment objectives while driving delivery excellence. Primary Responsibilities: Act as Scrum Master for one or more Agile teams within a Release Train or Value Stream, establishing team cadence and facilitating ceremonies (e.g., Sprint Planning, Backlog Refinement, Team Retrospectives) Provide leadership, direction, and coaching to team members to encourage adopting sound Agile practices and foster a "learn by doing" environment Facilitate cross-team coordination, collaborate cross-functionally to align strategy, methodology, and execution, and manage dependencies with external teams and stakeholders Identify, own, and remove delivery impediments for the team(s), escalating critical risks and issues as appropriate Maintain and communicate delivery metrics to provide transparent visibility into team progress, quality, and execution Manage Agile team financials, including tracking actual spend, forecasting, and delivering periodic updates to business and financial stakeholders Establish a trusting and safe team environment focused on problem-solving without blame or judgment, protecting and empowering the team to succeed Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 4+ years of experience serving as a Scrum Master or Agile Practitioner within an enterprise software development environment 4+ years of experience facilitating core Agile/Scrum ceremonies (eg Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives) 4+ years of experience managing team dependencies, tracking delivery metrics, and monitoring financial spend/forecasts Preferred Qualifications: Demonstrated experience resolving delivery impediments, facilitating cross-functional collaboration, and guiding teams to self-organization First-level Scrum Master certification (CSM, PSM I, or SAFe SSM) Experience operating within a Scaled Agile Framework (SAFe) environment or Value Stream structure Solid understanding of software development life cycle (SDLC) processes and systems thinking Strong communication, coaching, and interpersonal skills with a proven track record of building trust across business and IT stakeholders Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
09/21/2026
Full time
Our Company Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary As an Agile Practitioner 2 , you will serve as a servant leader and change agent, guiding Agile software engineering teams to deliver high-value healthcare technology solutions in a collaborative, transparent, and safe environment. You will establish team-level cadences, facilitate core Scrum ceremonies, proactively remove delivery impediments, and promote continuous improvement using a "learn by doing" methodology. By fostering accountability, cross-team collaboration, and self-organization, you will empower teams to achieve sprint and program increment objectives while driving delivery excellence. Primary Responsibilities: Act as Scrum Master for one or more Agile teams within a Release Train or Value Stream, establishing team cadence and facilitating ceremonies (e.g., Sprint Planning, Backlog Refinement, Team Retrospectives) Provide leadership, direction, and coaching to team members to encourage adopting sound Agile practices and foster a "learn by doing" environment Facilitate cross-team coordination, collaborate cross-functionally to align strategy, methodology, and execution, and manage dependencies with external teams and stakeholders Identify, own, and remove delivery impediments for the team(s), escalating critical risks and issues as appropriate Maintain and communicate delivery metrics to provide transparent visibility into team progress, quality, and execution Manage Agile team financials, including tracking actual spend, forecasting, and delivering periodic updates to business and financial stakeholders Establish a trusting and safe team environment focused on problem-solving without blame or judgment, protecting and empowering the team to succeed Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 4+ years of experience serving as a Scrum Master or Agile Practitioner within an enterprise software development environment 4+ years of experience facilitating core Agile/Scrum ceremonies (eg Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives) 4+ years of experience managing team dependencies, tracking delivery metrics, and monitoring financial spend/forecasts Preferred Qualifications: Demonstrated experience resolving delivery impediments, facilitating cross-functional collaboration, and guiding teams to self-organization First-level Scrum Master certification (CSM, PSM I, or SAFe SSM) Experience operating within a Scaled Agile Framework (SAFe) environment or Value Stream structure Solid understanding of software development life cycle (SDLC) processes and systems thinking Strong communication, coaching, and interpersonal skills with a proven track record of building trust across business and IT stakeholders Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Get ready to put your training into practice with the Physician Pathways Program at Optum. Optum is seeking career-minded final-year Otolaryngology Residents and Fellows ready to get a head start on their clinical career with a forward-thinking organization that is transforming the future of care. At Optum, we are transforming healthcare nationally while providing physician-led care locally. Work with the largest care delivery organization in the world and start doing your life's best work. (sm) Position Highlights Receive a generous guaranteed salary in your final year of training Enhance the experience of your final months of training and eliminate the burden of job searching Learn how to operate and thrive in a value-based care model in a system that is driving population health initiatives nationally Grow exposure to the Quadruple Aim framework and various understandings of care settings Mentorship from experienced physicians within your future practice easing transition from training into practice The customized program will be completed at Optum Tri-State facilities in New York and/or virtually with deep exposure to primary and specialty care the practice environment that will require a commitment of only a few hours per month. What makes Optum different? Providers are supported to practice at the peak for their license As one of the most dynamic and progressive health care organizations in the country, Optum consistently delivers clinical outcomes that meet or exceed national standards We promote a culture of clinical innovation and transformation We are a top performer nationally of the Quadruple Aim initiative We are influencing change on a national scale while still maintaining the culture and community or our local organizations Optum in NY & NJ: Crystal Run Healthcare, powered by Optum, and Optum Medical Care serve more than 3.6 million patients in hundreds of communities across New York and New Jersey with a robust network of over 1,200 physicians and advanced practice clinicians. Offering primary, specialty, and urgent care in more than 200 locations, we provide coordinated, high quality and affordable health care to the communities we serve. Join our team and experience the comprehensive support and resources that set Optum apart. Our team-based model supports our clinicians, reduces administrative burden, and empowers you to focus on patient care and improving lives. We leverage advanced technology to support our clinicians in delivering their best work in an environment that emphasizes professional growth, innovation and diversity. Whether you're looking to practice in an urban or rural environment, the New York and New Jersey regions have it all. At Optum, you'll have the opportunity to practice academic-quality medicine in a community-based setting. You'll grow and develop your career, connect with distinguished colleagues, and enjoy flexible scheduling, excellent benefits, and a healthy work-life balance in a beautiful region of the country. Would you thrive with Optum? Do you strive to practice evidence-based medicine? Are you seeking a practice focused on patient-centered quality care, not volume? Are you a team player - comfortable delegating and empowering teams? Are you constantly seeking better ways to do things? Do you want to be part of something better? Required Qualifications: M.D. or D.O. Must be transitioning into their final year of residency or fellowship or early into their final year. Preferred Qualifications: Preferred candidate will be a local physician resident in New York. Compensation for this specialty generally ranges from $39.60 - $59.86 per hour. Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
09/20/2026
Full time
Get ready to put your training into practice with the Physician Pathways Program at Optum. Optum is seeking career-minded final-year Otolaryngology Residents and Fellows ready to get a head start on their clinical career with a forward-thinking organization that is transforming the future of care. At Optum, we are transforming healthcare nationally while providing physician-led care locally. Work with the largest care delivery organization in the world and start doing your life's best work. (sm) Position Highlights Receive a generous guaranteed salary in your final year of training Enhance the experience of your final months of training and eliminate the burden of job searching Learn how to operate and thrive in a value-based care model in a system that is driving population health initiatives nationally Grow exposure to the Quadruple Aim framework and various understandings of care settings Mentorship from experienced physicians within your future practice easing transition from training into practice The customized program will be completed at Optum Tri-State facilities in New York and/or virtually with deep exposure to primary and specialty care the practice environment that will require a commitment of only a few hours per month. What makes Optum different? Providers are supported to practice at the peak for their license As one of the most dynamic and progressive health care organizations in the country, Optum consistently delivers clinical outcomes that meet or exceed national standards We promote a culture of clinical innovation and transformation We are a top performer nationally of the Quadruple Aim initiative We are influencing change on a national scale while still maintaining the culture and community or our local organizations Optum in NY & NJ: Crystal Run Healthcare, powered by Optum, and Optum Medical Care serve more than 3.6 million patients in hundreds of communities across New York and New Jersey with a robust network of over 1,200 physicians and advanced practice clinicians. Offering primary, specialty, and urgent care in more than 200 locations, we provide coordinated, high quality and affordable health care to the communities we serve. Join our team and experience the comprehensive support and resources that set Optum apart. Our team-based model supports our clinicians, reduces administrative burden, and empowers you to focus on patient care and improving lives. We leverage advanced technology to support our clinicians in delivering their best work in an environment that emphasizes professional growth, innovation and diversity. Whether you're looking to practice in an urban or rural environment, the New York and New Jersey regions have it all. At Optum, you'll have the opportunity to practice academic-quality medicine in a community-based setting. You'll grow and develop your career, connect with distinguished colleagues, and enjoy flexible scheduling, excellent benefits, and a healthy work-life balance in a beautiful region of the country. Would you thrive with Optum? Do you strive to practice evidence-based medicine? Are you seeking a practice focused on patient-centered quality care, not volume? Are you a team player - comfortable delegating and empowering teams? Are you constantly seeking better ways to do things? Do you want to be part of something better? Required Qualifications: M.D. or D.O. Must be transitioning into their final year of residency or fellowship or early into their final year. Preferred Qualifications: Preferred candidate will be a local physician resident in New York. Compensation for this specialty generally ranges from $39.60 - $59.86 per hour. Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
