Sysco

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs. Summary: The Functional Analyst, Asset Management, will be responsible for full life cycle management of Technology Assets. The candidate will be responsible for reporting and analysis, tracking inventory levels, software metering, and license management. The candidate will understand current computer hardware and software entitlements, update documents, guidelines, and be familiar with ServiceNow Asset Management standards and best practices. The Functional Analyst, Asset Management collaborates with Product Owner/Platform Owner and team to deliver user stories focused on configuring package software or performing other highly technical tasks in a timely manner and as per set quality standards. Responsibilities: Collaborates effectively with the agile team to configure package software when applicable Supports the team in executing highly technical tasks according to the specific needs of stories during each iteration Ensures design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments Completes required documentation to communicate required information to deployment, maintenance, service, and business teams Provides production support and helps drive down technical debt Trains others on asset management policies, procedures, and guidelines Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction Develop documentation and provide training to users as appropriate Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability Provide functional analysis for the domain/software related to Mergers & Acquisitions Provide functional analysis for domain/software RFP process Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality Education Bachelor's degree in CS or equivalent Mandatory Experience: 2-4 years of experience in Asset Management, preferably in Service Now Basic understanding of Scrum, Lean, XP, Kanban and other agile development techniques Basic knowledge of continuous integration / continuous delivery practices Competencies: Demonstrated "agile-development" mindset with strong customer-focus & results-orientation Effective interpersonal, teamwork and collaboration skills Strong analytical and business problem solving skills Strong communication and documentation skills

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs. JOB SUMMARY Delivers high quality software and technical solutions to meet product/platform needs. Works across the full stack and possesses a flexible mindset and passion for programming RESPONSIBILITIES Produce high quality code to meet product/platform requirements Adheres to architecture standards and development best practices like Test-Driven development, code reviews, static code analysis and secure coding Writes technical user stories and ensures that non-functional requirements are met to ensure performance, scaling, resilience and maintainability of software/solutions Actively resolves defects and manages technical debt Develops unit tests to ensure good coverage and regression testing ability Assists in the development of automated tests and environment management scripts Practices DevOps methods like CI/CD, SDLC automation and proactive monitoring/telemetry Participates in sprint planning, daily stand-ups, sprint reviews and retrospectives to enable progress, and surface and resolve impediments Performs spikes and investigations to evaluate new tools/technologies Collaborates with the team to support end-to-end including design, development, QA, deployment and production support MANDATORY EXPERIENCE Bachelor's degree in CS or 3 years of relevant developer experience 2-5 years of experience in coding, testing and application development in an agile environment, depending on education Practical experience using relevant modern programming languages and platforms (Java, JavaScript, C#, Python, Ruby, Groovy, Salesforce) 3 years of solution design and development experience building cloud-native applications using open-source frameworks like Spring 2 years of knowledge and experience with REST API design and implementation, and event driven architecture COMPETENCIES Understands and implements code quality best practices Develops and automates unit tests. Understands the objectives, activities, and results of integration, end-to-end, and unit testing for services and components Able to create and manage code branches and versioned components using version control systems (Git or similar) Proficient with DevOps tools and concepts , including continuous integration, continuous deployment / delivery, configuration and containerization, infrastructure as code, and monitoring Possesses skills, experience, and proficiency with Agile practices (e.g. Lean, XP, Scrum, Kanban) and can apply these in one or more domains Experience building and deploying applications on a cloud platform such as AWS Researches the answers to questions independently, improves specific day-to-day work skills, and identifies key growth areas and topics of interest for self and others. Supports continuous learning efforts by engaging in feedback, research, and implementation efforts that directly support team strategies and processes Works and collaborates effectively with others, in multiple contexts Identifies business and technical problems; identifies and implements working solutions Communicates effectively and professionally; listens and speaks constructively in multiple contexts

Brief description: The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager

Brief description: The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager