TTEC
Austin, Texas
Your potential has a place here with TTEC's award-winning employment experience. As a Temporary Associate Reporting Analyst working remotely in the United States, you'll be a part of bringing humanity to business. What You'll Do In this role, you'll serve as the primary point of contact between vendors and internal teams at the site level. You'll be responsible for administering multi-factor authentication, providing system support, and ensuring operational readiness. If you thrive in a fast-paced environment and have a strong eye for operational detail, we'd love to hear from you! You'll report to Senior Operations Manager. You'll contribute to the success of the customer experience and the team's overall success. During a Typical Day, You'll Serve as the primary site-level point of contact for systems access and ID management between the Vendor and Client. Ensure readiness and provide support for system access, including multi-factor authentication setup and troubleshooting. Support Agents/Representatives by coordinating ID issuance, tracking, and access to necessary platforms. Communicate and process updates related to new hires, terminations, and role changes, ensuring timely system updates and access adjustments. Oversee and escalate system-related issues as needed, working toward timely resolution. Regularly validate and reconcile sales hierarchy data across platforms, escalating discrepancies when required. Notify Agents/Representatives and trainers of system credentials as they become available to support onboarding and training. Track and communicate training class identification numbers to ensure proper alignment with lifecycle management processes. Provide ad-hoc reporting and operational support to site leadership as needed. What You Bring to the Role IT service and support management. Contact Center process and support knowledge. High degree of customer service skills. High degree of communication and project management skills. Sense of urgency and ability to influence and negotiate. Ability to quickly analyze issues and determine a root cause. Ability to manage multiple issues and prioritize appropriately. What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And yes a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you Ask us about our paid time off (PTO) and wellness and healthcare benefits Visit for more information. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Your potential has a place here with TTEC's award-winning employment experience. As a Temporary Associate Reporting Analyst working remotely in the United States, you'll be a part of bringing humanity to business. What You'll Do In this role, you'll serve as the primary point of contact between vendors and internal teams at the site level. You'll be responsible for administering multi-factor authentication, providing system support, and ensuring operational readiness. If you thrive in a fast-paced environment and have a strong eye for operational detail, we'd love to hear from you! You'll report to Senior Operations Manager. You'll contribute to the success of the customer experience and the team's overall success. During a Typical Day, You'll Serve as the primary site-level point of contact for systems access and ID management between the Vendor and Client. Ensure readiness and provide support for system access, including multi-factor authentication setup and troubleshooting. Support Agents/Representatives by coordinating ID issuance, tracking, and access to necessary platforms. Communicate and process updates related to new hires, terminations, and role changes, ensuring timely system updates and access adjustments. Oversee and escalate system-related issues as needed, working toward timely resolution. Regularly validate and reconcile sales hierarchy data across platforms, escalating discrepancies when required. Notify Agents/Representatives and trainers of system credentials as they become available to support onboarding and training. Track and communicate training class identification numbers to ensure proper alignment with lifecycle management processes. Provide ad-hoc reporting and operational support to site leadership as needed. What You Bring to the Role IT service and support management. Contact Center process and support knowledge. High degree of customer service skills. High degree of communication and project management skills. Sense of urgency and ability to influence and negotiate. Ability to quickly analyze issues and determine a root cause. Ability to manage multiple issues and prioritize appropriately. What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And yes a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you Ask us about our paid time off (PTO) and wellness and healthcare benefits Visit for more information. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
TTEC
Melbourne, Florida
French Bilingual Digital Communication Specialist At Percepta, we bring first-class service across each market we support. As a Digital Communication Specialist, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Digital Communication Specialist must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries. The Digital Communication Specialist will deliver and foster a premier level of service for customers based on trust and respect. The Digital Communication Specialist must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence. The Digital Communication Specialist is an innovative initial contact point for customers. The Digital Communication Specialist provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. The Digital Communication Specialist will help identify process improvement recommendations that drive customer satisfaction and advocacy During a Typical Day, You'll Maneuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including: Accurately respond to customer inquiries through instant messaging software Utilize available resources to respond to customer inquiries Correspond with customers via mail, if working the Correspondence contact stream as needed. Outbound phone calls to customers and dealerships on occasion. Research and determine appropriate actions based on policies, procedures, dealer/region feedback and job aids. Meet all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives. Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers and keeps all customer commitments. Remain knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information. Actively participate in team meetings, shares knowledge and recommendations with supervisor and team members. Participates in coaching and training opportunities, retaining and applying learning. Complete additional tasks / projects as needed. Maintain professional working relationships. What You Bring to the Role High School Diploma required. Associates degree or 2 + years college coursework completed preferred. 1-2 years' customer service experience, preferably in a contact center operations environment. Must be fluent in French and English - written and verbal Must possess excellent decision making and problem-solving skills Ability to maneuver through various systems to provide the customer accurate information Displays professionalism and positive attitude to develop and nurture prospect relationships Ability to effectively communicate with customers, managers and co-workers Demonstrate self-motivation and results-orientation Time management and organizational skills to efficiently organize, plan, schedule and execute telebusiness activities Willingness to take on new assignments Reliability; follow a logical, analytical approach to business conversations and chat dialogue High level of trust and integrity Exercise good judgment Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision Ability to build strong professional relationships and adapt approach to different management styles Must be able to multi-task Knowledge of call center environment What You Can Expect Starting hourly rate of $15.00/hr. + $2.00/hr. for French Bilingual Differential Hours of Operation: Monday thru Friday: 8:00am to 11pm & Saturday: 8am - 8:00 pm EST Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect - a team that is accountable, dependable and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
French Bilingual Digital Communication Specialist At Percepta, we bring first-class service across each market we support. As a Digital Communication Specialist, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Digital Communication Specialist must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries. The Digital Communication Specialist will deliver and foster a premier level of service for customers based on trust and respect. The Digital Communication Specialist must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence. The Digital Communication Specialist is an innovative initial contact point for customers. The Digital Communication Specialist provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. The Digital Communication Specialist will help identify process improvement recommendations that drive customer satisfaction and advocacy During a Typical Day, You'll Maneuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including: Accurately respond to customer inquiries through instant messaging software Utilize available resources to respond to customer inquiries Correspond with customers via mail, if working the Correspondence contact stream as needed. Outbound phone calls to customers and dealerships on occasion. Research and determine appropriate actions based on policies, procedures, dealer/region feedback and job aids. Meet all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives. Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers and keeps all customer commitments. Remain knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information. Actively participate in team meetings, shares knowledge and recommendations with supervisor and team members. Participates in coaching and training opportunities, retaining and applying learning. Complete additional tasks / projects as needed. Maintain professional working relationships. What You Bring to the Role High School Diploma required. Associates degree or 2 + years college coursework completed preferred. 1-2 years' customer service experience, preferably in a contact center operations environment. Must be fluent in French and English - written and verbal Must possess excellent decision making and problem-solving skills Ability to maneuver through various systems to provide the customer accurate information Displays professionalism and positive attitude to develop and nurture prospect relationships Ability to effectively communicate with customers, managers and co-workers Demonstrate self-motivation and results-orientation Time management and organizational skills to efficiently organize, plan, schedule and execute telebusiness activities Willingness to take on new assignments Reliability; follow a logical, analytical approach to business conversations and chat dialogue High level of trust and integrity Exercise good judgment Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision Ability to build strong professional relationships and adapt approach to different management styles Must be able to multi-task Knowledge of call center environment What You Can Expect Starting hourly rate of $15.00/hr. + $2.00/hr. for French Bilingual Differential Hours of Operation: Monday thru Friday: 8:00am to 11pm & Saturday: 8am - 8:00 pm EST Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect - a team that is accountable, dependable and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
