CarMax
Richmond, Virginia
8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220 CarMax, the way your career should be! About this job At CarMax, a Senior Technology Manager, AI &ML is a key leader in providing reliable and scalable machine-learning capabilities across the organization. The Senior Technology Manager will be responsible for overseeing multiple portfolios of ML and AI capabilities and solutions. In this role you will support managers and their teams of engineers to help prioritize business needs and drive innovative solutions for two teams. One of those teams is focused on Generative AI use cases and helping to accelerate partner teams development using Generative AI. The second that this manager will support is focused on customer journey modeling and guiding CarMax customersthrough their optimal buying journey by providing predictive inputs at key moments. The ideal candidate will have a passion and understanding of Data Science, Machine Learning and AI and will have the substantial experience in software engineering and cloud engineering that is necessary to turn those models into highly visible, mission-critical capabilities that drive CarMax's iconic customer experience. Essential Responsibilities: Identify new opportunities for ML and AI solutions and build and cultivate relationships with leaders across the organization to foster those partnerships Influence partners and stakeholders in Data Science and other teams across the organization to prioritize objectives and provide a comprehensive approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations Communicate effectively with senior leadership to share progress, raise any roadblocks or impediments to delivery, and also spread awareness of your teams' achievements Create the strategic roadmap that will guide the direction and goals for the team, both in terms of individual project impacts but also overall standards for machine learning and AI utilization in the organization Empower your direct reports to lead their teams by providing them with the resources, training, feedback, and a sounding-board to be successful in their roles Develop people through effective communication and ongoing feedback Manage the budget of your area including budget planning and estimating costs of future development and tracking spend on an ongoing basis Create an inclusive and engaging culture for a team of remote and hybrid engineers with varying levels of experience Work through others to deliver resilient and scalable technology solutions that solve for complex business problems Help drive the broader understanding of the use of machine learning and AI by interfacing with key roles in Operations, Legal, Security, and Technology Stay on top of industry trends and best practices to continuously improve what we do and ensure our customer experience is the best it can be Quickly learning the CarMax technology standards and norms and ensuring that your teams follow best practices for change management, security, etc. This role will have on-call expectations to be available for major incidents and issues that affect your team's applications. Minimum Qualifications: Bachelor's Degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience Optional for sponsorship needs: Master's Degree in Computer Science, Computer Engineering, or relevant technical field 10+ years of software-engineering experience in an enterprise-level environment in one or more of the following areas: machine learning/artificial intelligence, cloud computing, systems engineering 5+ years' experience managing direct reports 5+ years' experience with microservices software architecture 5+ years leading the end-to-end design and development of scalable services to be consumed by the enterprise, including monitoring and production support 5+ years' experience building enterprise-level solutions with Microsoft Azure or equivalent cloud technologies Demonstrated ability to provide vision for the Cloud Engineering, Software Engineering, and Machine-Learning spaces and inspire teams towards the future Proven ability to strategically prioritize by balancing business delivery and value generating work with technical debt and engineering excellence Proficient in developing in Python Experience with scripting languages such as shell scripts Experience in DevOps practices, testing frameworks, and CI/CD Experience with Model Development and Deployment (MLFlow, Azure ML) Experience with container orchestration (Kubernetes, Docker) Experience communicating and working across functions to drive organization-wide solutions Preferred Qualifications: Previous experience deploying large-scale applications on Azure Familiarity with MLOps and industry-standard machine-learning Python libraries Experience with Azure AI services (Azure Machine Learning, Azure Cognitive Services) Advanced AI/ML specializations (reinforcement learning, deep learning, NLP) Proficient in an object-oriented programming language (i.e. C#, Java) Experience using large language models (LLMs) with semantic search frameworks for chatbot implementations Software Specific Qualifications: Experience building enterprise-level solutions with Microsoft Azure or equivalent cloud technologies Proficiency developing and debugging in Python Experience with Model Development and Deployment (MLFlow, Azure ML) Experience with Azure AI services (Azure Machine Learning, Azure Cognitive Services) Experience with scripting languages such as shell scripts Experience in DevOps practices, testing frameworks, and CI/CD Proficiency in version control systems (Git) for AI/ML model versioning Experience with container orchestration (Kubernetes, Docker) Work Authorization:Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship willnotbe considered for this specific role. Work Location and Arrangement:This role will be based out of the CarMax Technology Hub - Plano, TX or CarMax Technology Innovation Center - Richmond, VA and have a Hybrid work arrangement About CarMax CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For . Our Commitment to Diversity and Inclusion: CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .
8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220 CarMax, the way your career should be! About this job At CarMax, a Senior Technology Manager, AI &ML is a key leader in providing reliable and scalable machine-learning capabilities across the organization. The Senior Technology Manager will be responsible for overseeing multiple portfolios of ML and AI capabilities and solutions. In this role you will support managers and their teams of engineers to help prioritize business needs and drive innovative solutions for two teams. One of those teams is focused on Generative AI use cases and helping to accelerate partner teams development using Generative AI. The second that this manager will support is focused on customer journey modeling and guiding CarMax customersthrough their optimal buying journey by providing predictive inputs at key moments. The ideal candidate will have a passion and understanding of Data Science, Machine Learning and AI and will have the substantial experience in software engineering and cloud engineering that is necessary to turn those models into highly visible, mission-critical capabilities that drive CarMax's iconic customer experience. Essential Responsibilities: Identify new opportunities for ML and AI solutions and build and cultivate relationships with leaders across the organization to foster those partnerships Influence partners and stakeholders in Data Science and other teams across the organization to prioritize objectives and provide a comprehensive approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations Communicate effectively with senior leadership to share progress, raise any roadblocks or impediments to delivery, and also spread awareness of your teams' achievements Create the strategic roadmap that will guide the direction and goals for the team, both in terms of individual project impacts but also overall standards for machine learning and AI utilization in the organization Empower your direct reports to lead their teams by providing them with the resources, training, feedback, and a sounding-board to be successful in their roles Develop people through effective communication and ongoing feedback Manage the budget of your area including budget planning and estimating costs of future development and tracking spend on an ongoing basis Create an inclusive and engaging culture for a team of remote and hybrid engineers with varying levels of experience Work through others to deliver resilient and scalable technology solutions that solve for complex business problems Help drive the broader understanding of the use of machine learning and AI by interfacing with key roles in Operations, Legal, Security, and Technology Stay on top of industry trends and best practices to continuously improve what we do and ensure our customer experience is the best it can be Quickly learning the CarMax technology standards and norms and ensuring that your teams follow best practices for change management, security, etc. This role will have on-call expectations to be available for major incidents and issues that affect your team's applications. Minimum Qualifications: Bachelor's Degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience Optional for sponsorship needs: Master's Degree in Computer Science, Computer Engineering, or relevant technical field 10+ years of software-engineering experience in an enterprise-level environment in one or more of the following areas: machine learning/artificial intelligence, cloud computing, systems engineering 5+ years' experience managing direct reports 5+ years' experience with microservices software architecture 5+ years leading the end-to-end design and development of scalable services to be consumed by the enterprise, including monitoring and production support 5+ years' experience building enterprise-level solutions with Microsoft Azure or equivalent cloud technologies Demonstrated ability to provide vision for the Cloud Engineering, Software Engineering, and Machine-Learning spaces and inspire teams towards the future Proven ability to strategically prioritize by balancing business delivery and value generating work with technical debt and engineering excellence Proficient in developing in Python Experience with scripting languages such as shell scripts Experience in DevOps practices, testing frameworks, and CI/CD Experience with Model Development and Deployment (MLFlow, Azure ML) Experience with container orchestration (Kubernetes, Docker) Experience communicating and working across functions to drive organization-wide solutions Preferred Qualifications: Previous experience deploying large-scale applications on Azure Familiarity with MLOps and industry-standard machine-learning Python libraries Experience with Azure AI services (Azure Machine Learning, Azure Cognitive Services) Advanced AI/ML specializations (reinforcement learning, deep learning, NLP) Proficient in an object-oriented programming language (i.e. C#, Java) Experience using large language models (LLMs) with semantic search frameworks for chatbot implementations Software Specific Qualifications: Experience building enterprise-level solutions with Microsoft Azure or equivalent cloud technologies Proficiency developing and debugging in Python Experience with Model Development and Deployment (MLFlow, Azure ML) Experience with Azure AI services (Azure Machine Learning, Azure Cognitive Services) Experience with scripting languages such as shell scripts Experience in DevOps practices, testing frameworks, and CI/CD Proficiency in version control systems (Git) for AI/ML model versioning Experience with container orchestration (Kubernetes, Docker) Work Authorization:Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship willnotbe considered for this specific role. Work Location and Arrangement:This role will be based out of the CarMax Technology Hub - Plano, TX or CarMax Technology Innovation Center - Richmond, VA and have a Hybrid work arrangement About CarMax CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For . Our Commitment to Diversity and Inclusion: CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .
CarMax
Richmond, Virginia
8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! About this job TheSenior Technology Managerat CarMax helps bring disruptive innovation to life. They foster a solution driven mindset for their teams and partner with stakeholders to provide innovative solutions that deliver CarMax's strategic mission and plans. This Senior Manager grows people, creates teams that solve problems for our Associates and customers and communicates priorities to stakeholders. The empowered teams of engineers they lead follow the Agile framework and leverage best in class technology to solve complex business problems. With these teams of inspired associates, if you have a good idea, this is the place to be. The Senior Manager of Technology for Master Data Management is a key leader in providing reliable and scalable data management capabilities across the enterprise. The Senior Manager will be responsible for the talent selection and career development of a team of passionate software and data engineers, who closely partner with source data systems to centralize, enrich, and provide additional quality controls of the data that is critical for operational systems that helps build a customer 360 solution . The ideal candidate will have a passion and understanding of Master Data Management and will have the substantial experience in software engineering, data engineering, and cloud engineering practices that are necessary to ensure the data is ready to support mission-critical capabilities that drive CarMax's iconic customer experience. If you are interested in leading a high performing Technology team that drives building iconic customer experiences by leveraging data, your career search ends now! Well curated and trusted data is what powers customer experiences at CarMax. As we enable more and more digital experiences for our customers, we need to ensure the data that drives those experiences is comprehensive, accurate, and available. We are looking for a Senior Manager of Technology to lead the Master Data Management team at CarMax! Essential Responsibilities - What you will do Strategic planning and Results Focus Prioritize objectives and provide a holistic approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations. Deliver on commitments by being results focused while efficiently leveraging team talent. Think strategically - identify goals for the team while working to remove impediments. Evaluates root cause to multi-layer problems and identifies impacts beyond the immediate team/department. Breaks down complex plan into digestible and manageable action plans. Communication Persuasive and influential communicator- able to explain complex or intangible concepts to stakeholders at all levels Communicate the vision to executive management while also providing guidance for the team to support the strategic direction. Leverages a balanced network across various levels to influence. Partner with business stakeholders, peer groups, the IT management team, and key associates to get buy-in on strategic efforts. Team Leadership and Development Lead and empower a team of Engineers with varying levels of experience. Demonstrate the ability to connect the daily work to the organizational vision and inspires the team to contribute by sharing the"why". Attract, recruit, retain and coach a strong team of skilled and engaged associates. Create clear role expectations and develop associates to reach their full potential- understand their goals and needs, partner in their development, provide advice, feedback, training, and advocacy. Drive associate engagement while leading through other leaders where necessary. Technology and Methods: Our Master Data Management engineering team leverages a broad complement of best-in-class systems, methodologies and technology including: MDM tool - Reltio Integration patterns including REST APIs, Eventing, Bulk Uploads DevOps Practices and Culture Dual-Track Agile Net/.Net Core, Azure, Microservices Architecture, Snowflake While this role is not"hands on keyboard," we challenge our Sr. Managers to remain curious of innovative technology while also broadening their knowledge of CarMax functional areas. Qualifications - What do you bring. Passionate about information technology, data management, and data pipelines. Persuasive communicator- able to explain complex or intangible concepts to stakeholders at all levels. Good listener- weighs input from multiple perspectives when forming opinions and recommendations. Collaborative and team-oriented work approach. Experience gaining buy-in among a large, diverse group of stakeholders. Experience managing, training and mentoring others in software and data engineering. Able to easily motivate and inspire team members, peers, stakeholders, and executives. Innovative; thinks beyond boundaries. Analytical; solves problems at root cause and prioritizes effectively. Continuous learner and improvement mentality; never satisfied. Comfortable speaking to large audiences and executives. Flexible and open-minded; proactively seeks input from others. Entrepreneurial drive and spirit; enjoys working in a fast-paced environment. Handles constructive criticism with ease; adapts easily and efficiently to change. Education and Experience: BS degree in Computer Science or Engineering 7+ years of experience in Information Technology with 5+ years of Technology development and implementation 5+ years of experience managing direct reports. 5+ years of experience required leading software projects leveraging Agile practices, required. Experience with any MDM tool like Reltio/Informatica/Microsoft Dynamics etc. preferred. Understanding of Data Governance/Data stewardship concepts Experience with building a customer 360 solution and/or Product Information System a plus. Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship willnotbe considered for this specific role. Work Location and Arrangement: This role will be based out of one of the following locations and have a Hybrid work arrangement: • Dallas, TX Technology Hub • Richmond, VA Technology Innovation Center About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For . Our Commitment to Diversity and Inclusion: CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .
8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! About this job TheSenior Technology Managerat CarMax helps bring disruptive innovation to life. They foster a solution driven mindset for their teams and partner with stakeholders to provide innovative solutions that deliver CarMax's strategic mission and plans. This Senior Manager grows people, creates teams that solve problems for our Associates and customers and communicates priorities to stakeholders. The empowered teams of engineers they lead follow the Agile framework and leverage best in class technology to solve complex business problems. With these teams of inspired associates, if you have a good idea, this is the place to be. The Senior Manager of Technology for Master Data Management is a key leader in providing reliable and scalable data management capabilities across the enterprise. The Senior Manager will be responsible for the talent selection and career development of a team of passionate software and data engineers, who closely partner with source data systems to centralize, enrich, and provide additional quality controls of the data that is critical for operational systems that helps build a customer 360 solution . The ideal candidate will have a passion and understanding of Master Data Management and will have the substantial experience in software engineering, data engineering, and cloud engineering practices that are necessary to ensure the data is ready to support mission-critical capabilities that drive CarMax's iconic customer experience. If you are interested in leading a high performing Technology team that drives building iconic customer experiences by leveraging data, your career search ends now! Well curated and trusted data is what powers customer experiences at CarMax. As we enable more and more digital experiences for our customers, we need to ensure the data that drives those experiences is comprehensive, accurate, and available. We are looking for a Senior Manager of Technology to lead the Master Data Management team at CarMax! Essential Responsibilities - What you will do Strategic planning and Results Focus Prioritize objectives and provide a holistic approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations. Deliver on commitments by being results focused while efficiently leveraging team talent. Think strategically - identify goals for the team while working to remove impediments. Evaluates root cause to multi-layer problems and identifies impacts beyond the immediate team/department. Breaks down complex plan into digestible and manageable action plans. Communication Persuasive and influential communicator- able to explain complex or intangible concepts to stakeholders at all levels Communicate the vision to executive management while also providing guidance for the team to support the strategic direction. Leverages a balanced network across various levels to influence. Partner with business stakeholders, peer groups, the IT management team, and key associates to get buy-in on strategic efforts. Team Leadership and Development Lead and empower a team of Engineers with varying levels of experience. Demonstrate the ability to connect the daily work to the organizational vision and inspires the team to contribute by sharing the"why". Attract, recruit, retain and coach a strong team of skilled and engaged associates. Create clear role expectations and develop associates to reach their full potential- understand their goals and needs, partner in their development, provide advice, feedback, training, and advocacy. Drive associate engagement while leading through other leaders where necessary. Technology and Methods: Our Master Data Management engineering team leverages a broad complement of best-in-class systems, methodologies and technology including: MDM tool - Reltio Integration patterns including REST APIs, Eventing, Bulk Uploads DevOps Practices and Culture Dual-Track Agile Net/.Net Core, Azure, Microservices Architecture, Snowflake While this role is not"hands on keyboard," we challenge our Sr. Managers to remain curious of innovative technology while also broadening their knowledge of CarMax functional areas. Qualifications - What do you bring. Passionate about information technology, data management, and data pipelines. Persuasive communicator- able to explain complex or intangible concepts to stakeholders at all levels. Good listener- weighs input from multiple perspectives when forming opinions and recommendations. Collaborative and team-oriented work approach. Experience gaining buy-in among a large, diverse group of stakeholders. Experience managing, training and mentoring others in software and data engineering. Able to easily motivate and inspire team members, peers, stakeholders, and executives. Innovative; thinks beyond boundaries. Analytical; solves problems at root cause and prioritizes effectively. Continuous learner and improvement mentality; never satisfied. Comfortable speaking to large audiences and executives. Flexible and open-minded; proactively seeks input from others. Entrepreneurial drive and spirit; enjoys working in a fast-paced environment. Handles constructive criticism with ease; adapts easily and efficiently to change. Education and Experience: BS degree in Computer Science or Engineering 7+ years of experience in Information Technology with 5+ years of Technology development and implementation 5+ years of experience managing direct reports. 5+ years of experience required leading software projects leveraging Agile practices, required. Experience with any MDM tool like Reltio/Informatica/Microsoft Dynamics etc. preferred. Understanding of Data Governance/Data stewardship concepts Experience with building a customer 360 solution and/or Product Information System a plus. Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship willnotbe considered for this specific role. Work Location and Arrangement: This role will be based out of one of the following locations and have a Hybrid work arrangement: • Dallas, TX Technology Hub • Richmond, VA Technology Innovation Center About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For . Our Commitment to Diversity and Inclusion: CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .