IT Jobs

This is an exceptional opportunity for and knowledgeable Service orientated IT Manager to join a well-established, and rapidly expanding MSP that specialises in Hyper Converged Infrastructure delivery and support. This role will see you responsible for the quality of service delivery to a major new customer in the medical sector and maintaining an effective relationship with the customer’s internal IT service team across the EMEA region with over 1200 sites Your remit will be to manage a customer focused team and be the key point of escalation for all 2nd/3rd line support within the team, leading, mentoring and managing workload for the technicians. Reporting into the Service and Support Manager you’ll also be responsible for training Technical Consultants in line with targets set. The successful IT Customer Service Manager demonstrate * Citrix/VMware experience * Strong Experience leading and managing a technical support team with clients based across a wide geographic area. * Demonstrated experience of working within ITIL process framework. * You’ll need to be comfortable ion a customer facing role * IT Service Management platform experience, design & configuration. * Experience of working in or providing service to a wide European or Global customer base. * Experience of designing and implementing service functions or and improving existing services. * Network management & monitoring technologies. * Strong Vendor Management * Its desirable that you have knowledge or experience of delivering support to the medical sector The specific account you will be responsible has well over 1000 sites across Europe, Middle East and Africa, although these are heavily weighted to UK and Northern Europe, then Southern Europe then Eastern Europe, Middle East and Africa. Working remotely the role does not require extensive travel a but some infrequent travel will be needed as relationships are built and maintained. The client has multiple sites with users circa 30 -150 on each site and the infrastructure is heavily weighted towards VMware and Citrix This is an opportunity for an experienced and customer focused IT Service Manager to join an organisation at a critical time in their growth and a such you will be an integral part of an amazing management team. This role carries a lot of responsibility and in return you can expect an excellent remuneration package and benefits and the opportunity to grow and develop your career

This is a stellar opportunity to join a leading global organisation, based in the heart of the greatest city on earth and working an utterly amazing office. This isn’t a catch and dispatch Service Desk analyst role, we are looking for someone who prides themselves on their first-time fix rate but equally we are looking for someone who knows their limits and can escalate appropriately when needed. You’ll be; * Providing first level Service desk support in response to customer emails and self-service requests * Logging of all customer requests into the incident management system. Any incidents that cannot be resolved on First Contact must be escalated to the appropriate second level team. * Participating in any required project work * Putting forward suggestions for team improvement * Partnering strongly with other groups in IT, the in particularly the second level team. Skills needed: * Windows 7/10 * Office 365/ Ms Office * Any SCCM or Citrix is beneficial * Any experience of supporting Legal applications is beneficial but full training will be given * Well presented with clear communication skills both written and verbal- someone who can build relationships * Someone who can work at a fast pace and is willing to go the extra mile to resolve the client’s issue at ideally the first point of contact * Experience with PC builds, installation and support * Provide technical support on both software and hardware including printers, and mobile computing devices such as iPhones and Tablets Benefits Too long to list, but it’s safe to say the benefits package is amazing with real opportunities to gain new skills and develop your career with a global organisation (25 days Holiday, Gym, Health, amazing pension, life insurance, flexible working and more!)

This is an exceptional opportunity for and knowledgeable Service orientated IT Manager to join a well-established, and rapidly expanding MSP that specialises in Hyper Converged Infrastructure delivery and support. This role will see you responsible for the quality of service delivery to a major new customer in the medical sector and maintaining an effective relationship with the customer’s internal IT service team across the EMEA region with over 1200 sites Your remit will be to manage a customer focused team and be the key point of escalation for all 2nd/3rd line support within the team, leading, mentoring and managing workload for the technicians. Reporting into the Service and Support Manager you’ll also be responsible for training Technical Consultants in line with targets set. The successful IT Customer Service Manager demonstrate * Citrix/VMware experience * Strong Experience leading and managing a technical support team with clients based across a wide geographic area. * Demonstrated experience of working within ITIL process framework. * You’ll need to be comfortable ion a customer facing role * IT Service Management platform experience, design & configuration. * Experience of working in or providing service to a wide European or Global customer base. * Experience of designing and implementing service functions or and improving existing services. * Network management & monitoring technologies. * Strong Vendor Management * Its desirable that you have knowledge or experience of delivering support to the medical sector The specific account you will be responsible has well over 1000 sites across Europe, Middle East and Africa, although these are heavily weighted to UK and Northern Europe, then Southern Europe then Eastern Europe, Middle East and Africa. Working remotely the role does not require extensive travel a but some infrequent travel will be needed as relationships are built and maintained. The client has multiple sites with users circa 30 -150 on each site and the infrastructure is heavily weighted towards VMware and Citrix This is an opportunity for an experienced and customer focused IT Service Manager to join an organisation at a critical time in their growth and a such you will be an integral part of an amazing management team. This role carries a lot of responsibility and in return you can expect an excellent remuneration package and benefits and the opportunity to grow and develop your career

This is an exceptional opportunity for and knowledgeable Service orientated IT Manager to join a well-established, and rapidly expanding MSP that specialises in Hyper Converged Infrastructure delivery and support. This role will see you responsible for the quality of service delivery to a major new customer in the medical sector and maintaining an effective relationship with the customer’s internal IT service team across the EMEA region with over 1200 sites Your remit will be to manage a customer focused team and be the key point of escalation for all 2nd/3rd line support within the team, leading, mentoring and managing workload for the technicians. Reporting into the Service and Support Manager you’ll also be responsible for training Technical Consultants in line with targets set. The successful IT Customer Service Manager demonstrate * Citrix/VMware experience * Strong Experience leading and managing a technical support team with clients based across a wide geographic area. * Demonstrated experience of working within ITIL process framework. * You’ll need to be comfortable ion a customer facing role * IT Service Management platform experience, design & configuration. * Experience of working in or providing service to a wide European or Global customer base. * Experience of designing and implementing service functions or and improving existing services. * Network management & monitoring technologies. * Strong Vendor Management * Its desirable that you have knowledge or experience of delivering support to the medical sector The specific account you will be responsible has well over 1000 sites across Europe, Middle East and Africa, although these are heavily weighted to UK and Northern Europe, then Southern Europe then Eastern Europe, Middle East and Africa. Working remotely the role does not require extensive travel a but some infrequent travel will be needed as relationships are built and maintained. The client has multiple sites with users circa 30 -150 on each site and the infrastructure is heavily weighted towards VMware and Citrix This is an opportunity for an experienced and customer focused IT Service Manager to join an organisation at a critical time in their growth and a such you will be an integral part of an amazing management team. This role carries a lot of responsibility and in return you can expect an excellent remuneration package and benefits and the opportunity to grow and develop your career